Issue L:104 | Shadow (ENG) | Page 1

peak berry Jul 29, 2023, 3:07 PM

#

cant start my pc

silver plume Jul 29, 2023, 9:48 PM

#

Same

gritty shale Jul 30, 2023, 7:13 AM

#

peak berry cant start my pc

Hi, shutdown your Shadow machine, go to settings, network, advanced options and enable “Force launch using IPV4”
Then try starting Shadow again

gritty shale Jul 30, 2023, 7:14 AM

#

silver plume Same

Hi, follow the same steps I send to the other person

rancid jungle Jul 30, 2023, 8:54 PM

#

having the same issue and it did not work

#

@gritty shale

gritty shale Jul 31, 2023, 7:20 AM

#

rancid jungle having the same issue and it did not work

Hi, so then shutdown Shadow, wait until it shutdown, wait 10 minutes, go to help section and click on “Safe Display”

rancid jungle Aug 1, 2023, 12:39 AM

#

gritty shale Hi, so then shutdown Shadow, wait until it shutdown, wait 10 minutes, go to help...

Didnt work

gritty shale Aug 1, 2023, 6:01 AM

#

rancid jungle Didnt work

Okay
So then shutdown the machine, wait until it shut downs, click on “Send logs”, wait until a code appear, send that code to support with a detailed explanation

rancid jungle Aug 1, 2023, 2:04 PM

#

I got it

#Issue L:104