is anyone else shadow shaking and sending u back to the home screen R-0xC0000005
#R-0x
agile plover
@glad cliff when i load in it flashes a little green screen
glad cliff
You'll need to answer my previous questions please.
agile plover
bruh.. i don’t know that’s the thing
like if i’m not using shadow everything runs fine but the second i get on shadow it starts tweaking and i’ve never had this problem before
versed finch
You don’t know the specifications of the machine you’re using ?
agile plover
I’m on a HP windows 10 its updated.
versed finch
What’s the CPU/GPU ?
agile plover
it’s literally a problem within Shadow i can’t stress this enough 🤦🏽♀️
versed finch
I guess contact support and give them app logs.
You can send logs via the help panel, open a ticket, explain the issue, include the logs code.
faint epoch
it’s literally a problem within Shadow i can’t stress this enough 🤦🏽♀️
it is I am talking to them now. They want me to cancel my membership and restart. I have been with them since 2020 and I pay the original 29 or whatever. They in short I think are trying to get people to pay more. Tell you what I am not very happy with them right now.
The message to show you are right @agile plover
versed finch
Not sure how this is related to OP post.
agile plover
it is I am talking to them now. They want me to cancel my membership and restart...
i’m ngl i feel like as a business it’s unprofessional to put randoms on a discord and call it support.
versed finch
They don't call it "support"
agile plover
because everyone i’ve talked to on here have admitted that they have nothing to do with shadow
they definitely do lol…
versed finch
Where?
agile plover
anyways.
versed finch
Out of curiosity.
faint epoch
bc the error is this @versed finch
agile plover
@faint epoch probably contact like someone in the tech field, all these folks are gonna tell you is to restart they might be able to help and that’s a 10% chance
versed finch
bc the error is this <@103028542232604672>
But that's unrelated to Power not being in Texas.
agile plover
bc the error is this <@103028542232604672>
oh yeah i had to restart too
faint epoch
is anyone else shadow shaking and sending u back to the home screen R-0xC0000005
im replying to this
i did a search to find this error
and this came up here
versed finch
I see.. But the support responses were not to do with the Error Code.. Hence my confusion lol ..
agile plover
yeah your gonna have to restart it
or email them
email first and see if they can help
faint epoch
yeah your gonna have to restart it
and pay more really bites. i never canceled so i would not have to pay more
do u guys know how long it will take to get one in NY?
versed finch
Your support responses are about cancelling and re-ordering for some reason.. Nothing to do with this error code.. Support wouldn't suggest cancelling and re order for an error code.. Only to change from Shadow > Shadow+ or if you ordered Power from Dallas and wanted to go back..
faint epoch
i remeber waiting 3 months to get this shadow
faint epoch
The message to show you are right <@1041210874171498536>
@versed finch
@versed finch
faint epoch
<@103028542232604672>
here they did say cancel and reorder
versed finch
Not once in this post history has anything to do with your screenshot been mentioned. I guess maybe you thought it was a coincidence that the code meant this.
faint epoch
I been emailing back and forth for a few days
versed finch
Unless you two spoke elsewhere first. I dunno
faint epoch
@versed finch i honstly have no idea what you are talking about at this point. I really messaged @304 bc of his response to this error back in 7/3/2023 to tell him he is correct with what he said
versed finch
But they never said anything to do with what is said in that screenshot.
So what are they correct about ? 😄
faint epoch
they have the same code as me
and they said it is shadow
that is the issue and I said yes you are correct with this email they sent me to restart my shadow with a new account
aka they dont have a real fix
versed finch
That's literally the only thing that is correct yes.. Same error code..
But that error code has nothing to do with re-ordering to change datacentres. That is what I am trying to get you to understand.
faint epoch
ur lost please read my email
they give me two options
a. to cancel and reactive with a new account. or B. upgrade to the 50 dollar plan. aka i pay less now than most bc I am grandfathered in. if i cancel and reactivate then i lose my grandfathered price.
make sense now?
versed finch
I am reading it .. Again.. Cancelling and reordering.. Is only for changing from Shadow > Shadow+ Or per your email that mentions moving to Washington DC..
What I am saying is... This is not a fix for the error code.
versed finch
And nothing to do with the error code
faint epoch
their server is far from me
versed finch
I don't know why they want you to do that.. There's some other reason
Well that's a whole other issue in itself.. Not error code related.
faint epoch
so it gets high latancy and not a good connection and then drops. hence why it kicks us out
hum...
i think i follow u now
yeah they are being stubborn
about something
and fixing it
versed finch
Where are you located ? Which state?
faint epoch
Miami
i thought that it was a bit strange
they are trying to get me to pay more bc im under their old contract
that is my guess
versed finch
Okay yeah you shouldn't be connecting to Dallas - It should be Washington DC... Probably why they are scooting around the error code, cause they've noticed you're set up in the wrong location.
Any activaiton fees should be refunded.. At least ask them that.
If you put in a zip code for Miami and got set up in Dallas, that's on them.
faint epoch
A while back they switched me from DC to Dallas
they did it to several shadows
i still have the email hold on
It was called operation reboot
versed finch
Blimey that was aggges ago lol.. That was when New York closed... Some did get accidentally moved to the wrong datacentre, but were sorted swiftly.. I cannot believe you've been at Dallas this whole time .. Yikes.. Anyways, to ease your latency issues you will need to be relocated to the proper datacentre which is Washington DC. But they don't do on the fly account migrations, so indeed you would need to cancel and re-sub again. But I would ask for the activation fee to be void.
But to get you back onto Shadow now.. I have no idea what causes this error code.. Discord I have seen it mentioned 3 times. One was solved by turning on VPN, seems their ISP was causing issues. Outside of Discord I've not seen this code mentioned for nearly 3 years.
So I would suggest restarting your Router first.
meager imp
and that is what they want me to do
I read too,the Shadow support answer. And no, they don't say to cancel the subscription: they simply say, that Shadow, from now have a new tier which is Shadow + that cost 3$ more, because they offer 256gb more of storage on the main one.
And on up "that 's a possibility" of what? What argument did you talk? Is not a full answer, you cancel the first part.
Anyway, yes, I saw 3 times this type of error as Pip said
versed finch
Oh and I've just seen that they would cancel and provide pro-rated credit to get you set up in Washington. I missed that one.. It was Option 2 if you don't want to upgrade to power.
So if don't want Power, ask for them to do option 2.. And for now restart router and see if helps with error code.
It's late here in the UK.. But I hope you get things sorted.
meager imp
I read too,the Shadow support answer. And no, they don't say to cancel the subsc...
And, I think it's related to change subscription. Infact they said " once the subscription will end, you can change subscriptions ( go on Power Upgrade).
faint epoch
Blimey that was aggges ago lol.. That was when New York closed... Some did get a...
Super interesting.
faint epoch
I read too,the Shadow support answer. And no, they don't say to cancel the subsc...
Well maybe I may do this if u at least get more storage. That is nice. But it upsets me to not be grandfathered in anymore bc of something they did.
faint epoch
Oh and I've just seen that they would cancel and provide pro-rated credit to get...
I am not so much worried about prorated I didn't want to pay more period. When it went from 12 dollars to 29 that was a huge shock for many. And many dropped out. I didn't bc I wanted to stay grandfathered in for this deal. It is nice with the extra storage though.
faint epoch
I am not so much worried about prorated I didn't want to pay more period. When ...
Pay more per month that is. Its already tight with everything.
But seems I got the short end here a bit and I have to accept it
I for sure will leave shadow if they get a competition
versed finch
I get that, but also the migrations were around March 2022.
All you can do is ask to be allocated 256GB and be charged 29.99 instead. But yeah they'll probably be thinking... Why not enquire about this last year 🙂
faint epoch
I didn't use shadow much
That is why. When u did I put up with the error. Lol
In case ur wondering. Lol
But at least I could vent here and understand a bit through u guys. Lol thanks
versed finch
No problem, glad we got to some clarity in the end. Hope it all gets sorted for you, I need to go sleep 😄