payment | Shadow (ENG) | Page 1

ornate saffron Jul 2, 2023, 7:18 PM

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im trying to my overdue sub with a new card but its not taking the money how can i pay it?

sturdy shadow Jul 2, 2023, 7:29 PM

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You’ll need to contact Shadow Support.

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https://discord.com/channels/460948857304383488/1021501709752750190

ornate saffron Jul 2, 2023, 7:30 PM

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i tried and found no help

sturdy shadow Jul 2, 2023, 7:31 PM

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What do you mean no help? You open a ticket, you get an automated email saying ticket opened then a support agent will get back to you.

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Only they can deal with account/billing problems

golden cosmos Jul 2, 2023, 7:48 PM

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This happened to me when trying to use paypal through shadow, i had to manually enter the card into their site and it took the money. try different payment methods and see if it takes the money.

ornate saffron Jul 2, 2023, 7:50 PM

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it keeps taking $1 but it dont take the rest of the money

untold elk Jul 2, 2023, 8:05 PM

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It's going to charge $1 to verify that the card is valid. Every payment processor is different though and as Pip said, support has the tools to see what stage of the payment process you're in.

#payment