#Booting problems and troubleshooting
12 messages · Page 1 of 1 (latest)
It's really strange, normally I'm on shadow in seconds but this time it exactly doesn't work. Are there any other options?
And you say the shutdown doesn’t work? Is it automatically reconnecting and doesn’t change to Shadow is off?
I took a quick look in my task manager and saw that shadow was somehow open 3 times and I think there was an error there. Afterwards I also got the message that something went wrong during the update. Then tried to restart with the same result as before that I get to see the black loading screen of the PC
Ah.. Seems your windows has gone all kaput. Okay soo... Quickest most nuclear solution will be to get it shutdown via the help panel and go reset.
Options to fix would be.
Click back, go to help panel, shutdown, wait till says Shadow is off, if it auto connects issue shutdown till it goes off might take 2-3 attempts.. Once off close app and wait 20 mins.
If the same screen appears repeat the above.
If still persistent, then reset is only option - Wipes C Drive, D is left.
Hey Pip,
For a moment you gave me a heart attack and I thought I had lost all my files. I followed your steps and after 3 troubleshoots and 20 min wait I got back on it and also all my files are still there. So I really also want to thank you for the time effort and quick response on a Sunday! Thanks for the great support 😉