I've been having bad latency issues and the data center would need to be moved for me. Additionally I can't even access the server and getting an L-404 issue and tried using the Shadow Alpha client as well. Can I please get some help ?
#Can I be switched datacenter from Dallas to Washington DC?
pearl citrus
fallen prismBOT
@pearl citrus
Access the alpha apps (and receive community support) in our #🅰┃alpha Discord channel.
Note You will need to get the appropriate (Alpha) role from #🔍┃roles to see the channel for Alpha..
Please note that there is no official support provided for alpha versions. The only source of community support for alpha is the #🅰┃alpha channel.
vast echo
This isn't how you contact Shadow support fyi .
pearl citrus
not sure how to contact them
fallen prismBOT
This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form