#Microphone & RedM Crashes

3 messages · Page 1 of 1 (latest)

velvet bay
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Dear Shadow PC Support Team,

I am writing to express my frustration and disappointment regarding two recurring issues I have been facing with my Shadow PC. Despite my efforts to troubleshoot and resolve the problems, they persist and greatly hinder my user experience. I hope you can assist me in resolving these issues promptly.

The first problem I want to address is the microphone not being picked up by the Shadow PC. I am using a Chromebook, which runs on Android, and I have tried everything within my knowledge to rectify this issue. I have reset the stream multiple times, checked the microphone settings, and ensured that the microphone is functioning correctly. However, the problem persists, preventing me from engaging in voice communication during my gaming sessions or any other activities that require a microphone. It is important to note that I am not using a USB microphone; I am relying on the internal microphone of my Chromebook.

The second issue I want to bring to your attention is related to RedM, a game similar to FiveM. Occasionally, during gameplay, the entire PC becomes unresponsive and inaccessible, similar to the experience of turning on a VPN on Shadow. When this occurs, I am left with no choice but to wait for approximately 16 minutes for the system to shut down due to inactivity. It is incredibly frustrating to encounter this problem repeatedly, as it disrupts my gaming experience and wastes a significant amount of time. Attempting to resolve the issue through the help menu within the Shadow PC app has proven to be futile.

Considering the recurring nature of these problems and their impact on my overall satisfaction with Shadow PC, I kindly request your immediate attention and support in resolving them. I rely on your service for my gaming and productivity needs, and these issues significantly hinder my ability to fully utilize the Shadow PC platform.

I would appreciate if you could provide detailed instructions or guidance to address these problems effectively. If necessary, I am willing to provide additional information or perform any troubleshooting steps you suggest to help identify the root causes and find appropriate solutions.

Thank you for your prompt attention to this matter. I sincerely hope we can resolve these issues swiftly, allowing me to continue enjoying my Shadow PC experience to the fullest.

earnest siren
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Well, thanks for the detailed message. More than some.. But I think this would better suit going to Shadow Support, as you're addressing them. This is for Community assistance.

brave adderBOT
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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support: