#Windows Activation

327 messages · Page 1 of 1 (latest)

knotty sparrow
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Want to change wallpaper but it says that window is not activated on this computer and this product key was already used

high acorn
tall heath
#

Is doing that to me too, waht do i do?

median mason
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Follow the steps given.

tall heath
#

@median mason Allready did and its asking me how many devices its on, and i have no idea, and then i said one, and it says i have exceeded the amount of keys

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ooohh nm i said 1 instead of 0 okok

median mason
#

….

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It says what to do on that part ☺️

tall heath
#

oops lmao

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now for this long as heck number crap again >.>

snow swan
#

.

west finch
#

hey, it just told me to activate my windows too

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what should i do?

median mason
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Follow the steps in the screenshot

mighty sail
#

Excellent! This worked! Thanks, and that's from a Norwegian user of Shadow PC, through Sweden Shadow service 😄

white pike
#

@sterile glacier

sterile glacier
alpine summit
#

Yeah this method worked with me. Thanks for the help.

hidden patrol
high acorn
#

When this happen.

river mist
#

I'm not too tech savy.
What is the installation ID?

#

Oh nevermind. I figured it out. I lack braincells sometimes...

rocky shadow
#

I called and she asked what I need help on? I thought she would ask for whatever it is above?

high path
rocky shadow
high path
rocky shadow
#

How should I even communicate with them to activate the device?

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I shouldn't need to buy the key, right?

high acorn
#

As I know the call, it is almost always with the pre-recorded voice. That's why Shadow support answered this.

high acorn
# rocky shadow I shouldn't need to buy the key, right?

Exactly, you don't need to buy. It's a bug on their hand. If you still problems about it, you need to contact Shadow team, and ask them.

And for "do you have activation key" question, you say yes, and if they say how many, you need to answer 0. It's all written above.

high acorn
plain shell
#

It just tells me to go to change product key

graceful yarrow
#

Just moving this down for the newcomers.

image-5.png
plain shell
#

I tried that but the number just forwarded me to the page to out in a product key

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Its not very clear on what to answer for each option

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Thats not the UK number either

worthy warren
#

@graceful yarrow when ever i do "windows key" + r and type slui it brings me to a page to type in the product key even though i dont have it.

graceful yarrow
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slui 4

worthy warren
#

okay new problem whenever i call the number they say "Hi thanks for calling the Microsoft activation service, sorry but we cannot process your call at this time"

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@graceful yarrow

summer mulch
#

@sterile glacier not sure what to do here

image.png
sterile glacier
#

You have to phone the number.
Please follow all the steps.

summer mulch
#

do I have to contact support?

sterile glacier
#

You have to follow exactly the steps.
slui 4 > country > phone number > etc...

This is the method the Shadow support will give you.

summer mulch
#

oh

summer mulch
#

got it now ty

summer mulch
#

but now I dont see my nvidia instant replay

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whats up with that?

sterile glacier
summer mulch
#

oh, i forgot about that

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thanks

sterile glacier
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Np

subtle bane
#

thank you for this! this worked perfectly

sweet vector
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can some explain this step by step for me im a little confused

sterile glacier
viscid sedge
#

What is the product key?

graceful yarrow
#

Read the instructions right above your message.

viscid sedge
#

O

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It’s not working

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It’s not taking me to the next thing

graceful yarrow
#

You typed slui 4 into a run dialog

viscid sedge
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Yes

graceful yarrow
#

and it didn’t pop up the country prompt?

viscid sedge
#

No

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Can I show u

rocky shadow
#

Wait how did my windows key get activated? I never did that process above.

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It wasn't activated but now it is after some updates..

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I think that's the fix then.

viscid sedge
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Ohh ok

subtle canopy
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So I called the Windows support number and they guided me to the settings to change my product key. But I don't know what my product key is. Please don't tell me to follow the instructions I've already did that.

sterile glacier
subtle canopy
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I've never been asked

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They just asked me if I had an activation key, I said yes, then they guided me to the settings

sterile glacier
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You had to say no, iirc.

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Or 0

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There's something like this.

subtle canopy
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0 is not an available option if I say no they ask me the error message I get when I try to activate windows.

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I am bruteforcing this process at this point

median mason
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It's an automated service, no one should be guiding through anything, well persea.

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Just the steps given in the screenshot, give installation ID, when asked how many activations say 0.

subtle canopy
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The problem is that I've never been asked either of the two questions

median mason
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Are you calling the number given after selecting country ?

subtle canopy
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yup

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the toll free one

median mason
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Hmm you'll have to contact support and mention this method isn't working for you.

subtle canopy
#

ok

median mason
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Shadow support that is

subtle canopy
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yea sure

rocky shadow
#

Interestingly that was the same as MiBo I had.

thorny blade
sterile glacier
thorny blade
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Never even asked me that.. It asked if i had the key or not.. With went through and put me though to a call centre but then that just never happened. Tried it witouot the key entered the Instalation Id and got told its not in there records..

sterile glacier
#

Get back to Shadow support with this info.

celest citrusBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

warm magnet
#

This usually happens to me every time I repurchase a shadow, but this time, it’s saying there’s no product key. Has this happened to anyone else?

shut mauve
sterile glacier
#

Then get back to support about it.

celest citrusBOT
#

@shut mauve This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

amber sundial
#

It's probably doing this because they were hacked and gave out all our information and our banking information and all other stuff the message I got from Shadow PC

graceful yarrow
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Read that email again. It's not all your banking information. Also keys have been an issue for a bit now. Way before the leak happened.

amber sundial
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Well if that's the case then fix it for people simple as that you guys created the virtual thing trying to make people jump through hoops on their end to fix it and it should be your guys's on your end

median mason
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"We" are volunteer Discord moderators, not Shadow Staff. Which is why Ak said to go back to support with the fact it's not working. But on another post of theirs, they have an error code which mostly points to Windows system integrity issues.

But yes, Shadow need to find a permanent solution to this issue.

amber sundial
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I did I've been messaging them all night They don't answer back I don't know I shadow support don't want to answer

median mason
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When you open a ticket with them, you get an automated email reply that the ticket is opened, then you wait for a reply.

amber sundial
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Yeah they answered me back told me to do those steps and call that number but when you do those steps and it's supposed to show number so you can call toll free number it doesn't show up the only thing that shows up is the enter a product key thing

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They just haven't answered me back and I told them about this That's what I mean sorry for the misunderstanding there

median mason
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So when enter SLUI 4 nothing appears? Same as the one above?

amber sundial
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When I enter s l u i4 it goes straight to enter a product key

median mason
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Weird.

amber sundial
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I even found the backup product key on here and the files but that don't even work either

median mason
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This is meant to be the screen it shows. So that's very strange and first time I've seen this. Hopefully they can solve it. They likely haven't got back to you cause they're conversing with the relevant teams.

image.png
amber sundial
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Mine don't even do that

median mason
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When you go to the activation settings page, what is shown? Any errors?

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Like this?

image.png
amber sundial
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Yea that

median mason
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Would appear also system integrity issue then.

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Resetting should fix it or could be fixed via inputting "SFC /Scannow" into command prompt as admin

amber sundial
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I did all that Even tried putting in those free product keys that didn't even work

median mason
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I think Reset would be the only solution then, seems something went wrong during the set up

amber sundial
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I reset it twice from the shadow website

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On my shadow account where it says reset your PC

median mason
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Yikes. Okay.

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Only Shadow can help then, if 24hr passes without a reply from them, reply to the ticket asking for an update.

amber sundial
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I just been messing around with the time zones on here last time it wouldn't even let me operate the shadow PC unless the time zone was turned off on my device so I'm checking all the time zones on there to see which will go through

viral wave
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I don't understand why my comment was remove but alright I guess

amber sundial
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So hopefully messing around with these time zones on here should do something it worked last time last month they did

glacial cipher
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I can't follow the steps. It's not working

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I tried to run slui 4 and nothing

median mason
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Nothing pops up when you try run slui 4? @glacial cipher That seems to be becoming common. Contact Shadow Support.

glacial cipher
warped mulch
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i typed slui 4, bit of a process but all activated now

deft thunder
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Same, typed SLUI 4, nothing came up

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put in a ticket, hoping to get it resolved.

graceful yarrow
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Can you guys try elevating to an admin run dialog?

glacial cipher
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had to contact support, they did a factory reset and still nothing

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waiting on a response now, thankfully they are quick

hybrid seal
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Seems more people are having this issue, I'm wondering if Shadow actually ran out of Windows keys.

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I have this issue as well with my Shadow, no product key found, therefore can't activate.

deft thunder
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@warped mulch Yes i ran it as an admin in the CMD prompt, wont even open it.

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So.. back n forth with shadow support & had me try a few things, i even told them to reset the machine and that didn't help. Even with a fresh install, trying to run slui 4 in the prompt, it fails to open. Half tempted to just buy a key and use it but i shouldn't have to.

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now it has been escalated to dev support..

median mason
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Have no idea what causes the whole slui 4 not opening. Cause strangely even on my local machines (which are both activated) it opens on one and not the other.

Hopefully they can find a solution, swiftly.

deft thunder
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Yeah, not sure myself. it opens fine on my personal computer

hybrid seal
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I just got an email back from them and they told me to restart my computer since they cleared out a few licenses.

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Now my Windows is activated. slui 4 worked after they did that.

high acorn
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Good to know. Yeah, Support is the best way, when there's this problem, since slui 4 etc... went from them.

glacial cipher
#

Just kinda gave up, waiting on them but probably gonna buy my own

sly glacier
sly glacier
#

i can make a tutorial

glacial cipher
sly glacier
glacial cipher
#

infant baby

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Anyway my windows just didn't have a key for some reason

sly glacier
glacial cipher
#

No I'm probably just gonna buy a key from g2a or something

median mason
#

Just wait for support to sort it for you.

sterile glacier
#

You don't plan to play on Shadow ?

sly glacier
high acorn
#

Ah, the Essential. Good to know

sly glacier
#

winserver with a gpu would make me cry 😭

valid reef
#

how do i do this?

high acorn
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This is what support tell us, about this hateful bug.

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You need to follow this steps

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If don't work, you need to tell to support, that this workaround don't work. Unfortunately this bug has been around for months.

valid reef
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Okay

valid reef
high acorn
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Yes, call the number, after type slui 4... and it should be, a call with automatic recording. And follow the steps.

valid reef
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Okay

high acorn
#

Hopefully they ( Shadow ) can find a solution, swiftly.

valid reef
#

thanks it worked

obsidian plinth
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My shadow PC not activated

median mason
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Follow the steps at top of the post.

copper rivet
#

Thanks for the tutorial! Worked perfectly

vital basalt
#

I calld the toll and it says your call cannot completed at this time

graceful yarrow
sly glacier
stone flame
#

godsend thread, ty

sterile glacier
#

Hey so I tried calling both numbers provided for my country/region, but neither of them are available (they straight up don’t work). is there any specific country I need to select?

high acorn
#

If you're unable to do, you also could contact Shadow Support via your account, that you have this problem.
This workaround is still did by them.

Keep it mind, Shadow support don't work anymore during weekends, so only from Monday to Friday.

celest citrusBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

sterile glacier
#

How do i activate windows? I already tried calling but it always end call

median mason
#

If the steps provided are not working for you, you will need to contact support.

sterile glacier
#

How do i contact it?

median mason
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How to contact support is just above your message.

honest ice
prime gate
#

Hey guys! Just wondering. I have high download and upload but still lag when doing any game streaming, whether shadow or geforce

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im trying to connect on laptop. Do i buy a wifi extender or do i buy a better wifi adapter ?

median mason
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@prime gate Unrelated to this post.

prime gate
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oh sorry you directed me here.

median mason
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Nope. That was in reply to someone asking about windows activation. I quoted their question ☺️

sly glacier
honest ice
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I use it all time for gaming only.

sterile glacier
#

i activated the windows now, idk how did i do it lmaooo

honest ice
storm tangle
#

Typing "slui 4" in the prompt is doing nothing. Is there any other way to do this fix?

high acorn
plain nexus
#

Hello I need to active my windows how to do it pls

median mason
light marlin
#

how should i dial the number ?

image.png
dawn cove
light marlin
#

it tell me that it's wrong

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like should i start like that :

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05 000 809

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or with a 06 ?

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lmfao i seem like a re*****

dawn cove
dawn cove
light marlin
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didnt work

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morroco

median mason
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Oh.

light marlin
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so yeah... i don't know how to solve this

median mason
#

Did you choose Morocco from the list? If it’s even listed

dawn cove
dawn cove
light marlin
#

nop i'm clean

dawn cove
#

does it work ?

light marlin
#

Thank uu

dawn cove
light marlin
#

I call a friend from France

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And he dit it with his number

dawn cove
light marlin
obtuse depot
#

I want to change into dark mode but it says I need windows activated

median mason
graceful yarrow
obtuse depot
mental thunder
#

oops wrong spot cries

modest hazel
uncut linden
high acorn
#

Yeah, this workaround came from support, so, yes, you'll need to contact them, by sending this feedback ( report it ).

winter hazel
median mason
high acorn
summer river
#

My sound is not working on this new upgrade of service. I play on Second Life now the sound is not working also need help on the weekends they are not available. Funny the cheaper version worked better without any issue versus the upgraded one.

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its asking now to verify windows which should have populated over

summer river
median mason
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It’s what they would share with you anyways, it’s a screenshot of that they send.

shadow falcon
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i tried this methode a year ago or so and then it worked. Now it doesnt. When i call the number i get a test first to enter the correct numbers they are saying. I am sure i enter it correctly, but microsoft always says its incorrect

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what should i do? i already tried calling a couple of times and i always fail this initial test

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so now i cant activate windows

high acorn
# shadow falcon so now i cant activate windows

Best to contact Shadow Support tomorrow via their email ( available from your account page ) or from #support-ticket and tell them, that it doesn't work.
This workaround came from them.
Unfortunately Shadow, still not yet fix this odious bug.

nocturne pendant
#

Im going insane

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It doesn't ask for IID only some random support crap

high acorn
placid ruin
#

oh ok thanks i will do this soon

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cause i am not a fan of light mode but its okay

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can i use wallpaper engine or will it not work?

thick moth
#

ts doesnt work

high acorn
# thick moth ts doesnt work

And so, contact Shadow,,since the workaround came from support. On #🔗┃links there are ways to contact them, even via Discord on #support-ticket

thick moth
#

great now i have to wait another week

high acorn
#

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription"

Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

midnight sparrow
#

No i got a fix

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@everyone dm and share your screen i can’t explain over text

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If you don’t wanna reset it i can help you get windows activation

high acorn
#

Well, the other option is to buy a key.

midnight sparrow
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I know how to do it without buying a key it’s glitched you gotta click on something but i can’t even get in shadow so i can’t even say what it is

thick moth
swift star
#

contact support or file a complaint with bsa against shadow for not doing their licensing stuff correctly.

thick moth
#

please

high acorn
grizzled cosmos
#

Tried the number...said i successfully activated but it didnt for windows 11...

Screenshot_25.png
#

nvm fixed it. hit troubleshoot and it worked

shadow falcon
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I cant activate. They do a security test to enter the 3 numbers they say and its always wrong but i am sure i enter the 3 numbers correctly. Do you need to do something special for this test? Like press # ?

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finally got through the security test

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but now i never get where i have to enter my installation id ?

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they never ask for that, how should i answer all questions they ask ?

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maybe i should buy a key?

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someone success with that?

median mason
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You followed all the steps given at the start of this thread? If that didn’t work, contact shadow support.

shadow falcon
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i did. they ask many questions and never ask for installation id. I see in this thread no guide on how to answer all the questiosn so maybe i made a mistake but already tried a couple of times

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will support be able to activate it?

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i never had good experiences with support before so thats why i am so hesitant

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i have sent a ticket to support, lets hope they can activate because i really hate the " activate windows' text on my screen

signal anvil
#

Hi. Please try this (translated from German) and I hope this also works for other countries:

Windows is not activated
​
​You receive a notification that your Windows is not activated on your Shadow? Please send logs to support, open a ticket via the support system and mention the log code displayed. Support will respond by sending you a Microsoft hotline number that you should call.
​
IMPORTANT: Support MUST find out about it via a ticket. Otherwise no one will be helped here. So please send a ticket to support beforehand anyway.

Find the installation ID in advance using the command
slmgr.vbs /dlv
in a command prompt (cmd).

Call the Windows activation hotline and then answer the questions as follows:
2
Type in the security code Navigate the following menus using the following options
1 - 1 - 2 - 2 - 2 - 1 - 2
Type in the installation ID
1
Answer the question about the number of PCs with 1
(ATTENTION! Announcement of the confirmation ID starts)
Enter the confirmation ID in Windows

shadow falcon
#

so i tried calling again and finally i got to the part with the installation id. Now its activated!! Maybe there should be a guide on how to answer the many questions because for me it was not always clear what to answer

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but windows is activated now 😄

signal anvil
#

The 'guide' should be above your post. The numbers... Have you tried this?
This works for German users and I hope it's the same for other countries

shadow falcon
#

ah i see thanks. I didnt see this before so didnt check if this was the same for me

median mason
shadow falcon
#

👍

sterile glacier
#

I don't see a way in here to start a ticket

median mason
#

Check the pinned messages on how to activate the Shadow (it's a bug that it isn't, but you can activate it)

sterile glacier
#

I called the hotline and that did not work

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They are asking for and installation Id

median mason
#

Follow it step by step.

sterile glacier
#

The prompts don't match

median mason
sterile glacier
#

888-571-2048 is the number I called

sterile glacier
median mason
#

Then it should give you an install ID.

sterile glacier
#

One the call she said it should be a series of 6-7 nmbers

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When I followed those steps I got a very long number that says installation ID

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I tried entering the first 6-7 and that did not work

median mason
#

Sure that's not the security code they ask for which is in the second pinned message?

sterile glacier
#

It said installation id

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I can send you a screenshot of what it gave me

median mason
#

I've never had to do it.. But those that no luck with the first pinned.. followed the second pinned.. step by step and no issues. So not sure what to say, you'll need to contact Shadow Support, #support-ticket

sterile glacier
#

I just did

jolly marsh
#

Hello everyone, I downloaded Shadow but Windows is not activated. I was told to contact Shadow but it's complicated... If anyone has a solution to activate it I'm interested

median mason
#

The solution is in this post, as mentioned. Check the pinned messages.

#

But please please contact Shadow Support as I said to let them know yours wasn't activated. This issue been going on for too long.

jolly marsh
#

Okay thank you very much

jolly marsh
#

Is there another way to play Valorant on Mac (without using shadow)? I tried with Boot Camp but I had major network problems

median mason
#

Valorant isn't supported on virtual machines.

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So I have no clue.. Not the place to ask, web search that 🤷‍♂️

jolly marsh
#

okay sorry

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thx

lament panther
#

Hello I need help

median mason
#

With your Windows not being activated on Shadow?

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Follow the steps given by support in the pinned messages

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But also open a ticket with support via your account to let them know it's still an on-going issue.