I need to update my address for billing but am unable to do so. It gives me an error.
#I can't update my billing address on my account or get a response from a ticket
steady citrus
silver nestBOT
This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form
amber fiber
Did you get an auto response with your ticket ID?
amber fiber
Use 2nd link and tell them which email to contact you at
steady citrus
Okay will do
That's just the same form I already filled out
I'm just in a loop of not being able to get in touch with support
amber fiber
Use the form but say you don’t have an account or cannot log into your , it will load a page to fill out a manual support ticket