#My Shadow PC will not start

5 messages · Page 1 of 1 (latest)

frosty skiff
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Issue a shutdown via the Help Panel (?) once says Shadow is off, close the app for 30 minutes. If it keeps trying to auto-reconnect keep issuing shutdown as it might take 2-3 attempts.

If issue persists contact support, or completely reset depends what's best for you. (reset will wipe the C Drive but not additional storage)

flint wagon
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The app won't close, for some reason. I've been trying to shut it down for an hour now, but it gets stuck on closing Shadow. I'll just reset the C Drive, that's no problem for me. Thanks for the help!

frosty skiff
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You mean it gets stuck on "Shutting down shadow" ?

flint wagon
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Yeah, it says shutting down shadow and that never ends

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I just reset the Shadow pc, should be fine after this