ShadowPC is not activated | Shadow (ENG) | Page 1

tropic cargo May 16, 2023, 12:57 AM

#

My Windows isn't activated on my ShadowPC

modern fern May 16, 2023, 12:57 AM

#

Did you recently upgrade your Shadow?

tropic cargo May 16, 2023, 12:59 AM

#

Yes I did

#

I just got Power upgrade. Was also trying to add additional storage but it's not allowing me to do that either.

modern fern May 16, 2023, 1:01 AM

#

I think the extra storage is always available to get it, but let's see the activation thing

#

I recently updated to win 11, so it's going to be kind of difficult for me lol

tropic cargo May 16, 2023, 1:01 AM

#

I know it shows my storage as 512 GB included then when I click to add extra is states that I have 12.5 TB included and can't upgrade.

But yes the activation is my main concern at the moment.

modern fern May 16, 2023, 1:05 AM

#

Ok, first you'll need to login with the same Microsoft account that you used the first time you used Shadow

#

Did you use a Microsoft account in Shadow before the upgrade?

tropic cargo May 16, 2023, 1:06 AM

#

Yes, I also signed into the same one used before.

modern fern May 16, 2023, 1:06 AM

#

Well, that's the first step

#

Now go to settings and look for the activation option

#

Send a screenshot when you are there

tropic cargo May 16, 2023, 1:09 AM

#

This screen?

modern fern May 16, 2023, 1:10 AM

#

That one

#

Now click troubleshoot

#

And there will be another option called "I recently changed hardware" or smt like that

#

Click that one

tropic cargo May 16, 2023, 1:11 AM

#

Found it & it worked!
Thank you so much.

#

Any idea on what I should do about that add extra storage issue? Doesn't make since to me why I can't buy more 😛

modern fern May 16, 2023, 1:12 AM

#

yw

#

About that, I'm not sure, maybe that's the max capacity to buy additional storage lol. 12.5 tb is a lot

tropic cargo May 16, 2023, 1:13 AM

#

#

I don't have 12.5 TB though, I only have 512 GB and it saying that I have 12.5 TB

#

Attempting to add 768 GB btw

modern fern May 16, 2023, 1:14 AM

#

Maybe it bugged after the upgrade. I would wait some time, maybe a reboot can fix it. If it doesn't then create a ticket with the support team

tropic cargo May 16, 2023, 1:15 AM

#

Okay, thank you again!
I will mark this as solved, I appreciate the help. Have a wonderful day!

#ShadowPC is not activated