my launcher keep getting connecting failed | Shadow (ENG) | Page 1

true hatch May 10, 2023, 5:05 PM

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Do what's in the article.

misty swan May 10, 2023, 5:06 PM

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Alright

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It loads up on something else but not on my Mac Pc

true hatch May 10, 2023, 5:57 PM

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If you did everything that was described in the article, you need to contact support.

gusty pastureBOT May 10, 2023, 5:57 PM

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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

From your account page, click Support: https://eu.shadow.tech/account/
If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

misty swan May 10, 2023, 6:11 PM

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I got it to work & thanks

orchid rock May 11, 2023, 12:07 PM

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~~@misty swan hey, how'd you get it to work?
~~
Edit for anyone else having this issue:
What fixed it for me was syncing allowing windows to get my location automatically then syncing the time with the "Set the time zone automatically" toggle on. Before I had the toggle off and also didn't allow Microsoft to get my location automatically.

misty swan May 11, 2023, 1:40 PM

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Ok and thanks

#my launcher keep getting connecting failed