#Can't login to eu.shadow.tech but can login into sso.shadow.tech

8 messages · Page 1 of 1 (latest)

cloud sail
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Hello 🙂

I have a old shadow account from 2019 and would love to use shadow again.

But…

Login into: sso.shadow.tech is working for me

Login into https://shadow.tech/nl/ is not working for me
Login into https://auth.eu.shadow.tech/ is not working

When downloading the .exe file from the website, installing it, opening it, it asks me to login and it redirects me to https://auth.eu.shadow.tech

I try to login but it doesn't recognise my account details. So I cannot login also password reset doesn't send me an email, I think my account did not get transferred to your eu servers or so since my account is old (2019) or something like that.

Greetings,

bright bough
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@cloud sail easiest way is to create a new account.

cloud sail
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But I've referred a friend

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I will lose this referral I'm afraid

bright bough
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Probably.

languid depot
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My suggestion is to contact support

bright bough
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Then contact support. From the last link since toi can't access your user panel.

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diamondbullet This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522 , however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
diamondbullet Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

Shadow - Support (EN)
Support Request Form