‘updating your shadow’ loop despite reboot, reinstall, everything | Shadow (ENG) | Page 1

vapid geyser Feb 5, 2023, 1:53 PM

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Happened multiple times now. Heavily considering getting rid of my shadow. Which is a shame, given I have (and use daily!) the power upgrade.

wispy turtle Feb 5, 2023, 2:55 PM

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Did you factory reset your Shadow recently ?

vapid geyser Feb 5, 2023, 3:11 PM

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No I haven’t

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Thanks for your response by the way

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I’ve tried a reinstall, turning shadow off through the ? tab, tried leaving app closed for half an hour, tried leaving it updating for over an hour. Nothing seems to work!

wispy turtle Feb 5, 2023, 3:14 PM

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You should think about the factory reset, especially if you have this error frequently.

vapid geyser Feb 5, 2023, 3:16 PM

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Yeah, how do you do a factory reset? Thanks

wispy turtle Feb 5, 2023, 3:23 PM

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From your user panel, "manage my Shadow" .

vapid geyser Feb 5, 2023, 3:49 PM

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Thanks. Not something I can do right now as I’ll lose a bit of data. But thank you. Hopefully this loop will fix itself.

small gate Feb 5, 2023, 4:02 PM

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Do you own Extra Storage / are those said Files on the Extra Storage?

If so, they won't be affected by a Factory Reset.
@vapid geyser

vapid geyser Feb 5, 2023, 4:03 PM

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I don’t have extra storage, no

small gate Feb 5, 2023, 4:03 PM

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Ah dang.

vapid geyser Feb 5, 2023, 4:45 PM

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I’ve raised a ticket online anyway, so let’s see if it gets sorted. Thanks for your help anyway, guys.

#‘updating your shadow’ loop despite reboot, reinstall, everything