I don’t receive any emails from shadow support or verification codes anymore, please help.
#no emails anymore with a code/ no support emails
sonic rivet
sonic rivet
And check spam
I already checked spam, I dont reveive any emails from shadow
cerulean vector
Support then
cerulean vector
Go to your account page and go to support
sonic rivet
Yeah I’m alr there
I can’t see open requests
I can acces my shadow but I cant reveive verification emails with codes for my vr glasses
(Oculus quest 2)
sonic rivet
Go to your account page and go to support
This is the only place I havent tried yet
I’m gonna cancel shadow if this doesnt work 😕
@cerulean vector
cerulean vector
Are you able to login into the shadow account page?
sonic rivet
Yes
cerulean vector
Okay when your on there on the left there is a support option
Press that and fill it out then press submit then a support agent from shadow will be able to help you
sonic rivet
sonic rivet
Press that and fill it out then press submit then a support agent from shadow wi...
Yeah I alr did that yesterday
Noone is responding to my requests
cerulean vector
What device is the verification not working on?
sonic rivet
Oculus quest
Bc you have to do it via shadow.tech/device/
And it asks a code (verification code)
cerulean vector
After you put the code from your headset right?
sonic rivet
Mhm
sonic rivet
After you put the code from your headset right?
Yeah Its after I put in the code inside the headset, then I have to type my email and password (till here everything works) after I have to get a verification code from my email that I don’t receive.
cerulean vector
Idk how to fix that