Can’t login via VR and more | Shadow (ENG) | Page 1

tranquil topaz Dec 1, 2022, 10:53 AM

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So, for the past few days, my Shadow account has had a mind of its own. Not only is it now refusing to login on the VR App (which worked perfectly fine for me for the past 5+ months) but now everytime I come back to the App on Mobile, I have to reset my password (sometimes twice) just to get back into it. Any way both these issues can be fixed?

dreamy fossil Dec 1, 2022, 1:07 PM

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you are using latest ShadowVR app (3.12.2) ? when you try to connect you are using : https://hydra.eu.shadow.tech/device and you enter the call with caps locked ?

tranquil topaz Dec 1, 2022, 10:26 PM

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First one; yes. Second; I don’t know what you mean

dreamy fossil Dec 2, 2022, 9:59 AM

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any error message ? you have issue with authentication ? 2D view works ? issue is only with VR view ?

#Can’t login via VR and more