G-100 on Windows - completely unusable | Shadow (ENG) | Page 1

main hawk Nov 25, 2022, 12:14 PM

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If still no luck, contact support.

humble plume Nov 25, 2022, 12:15 PM

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On Ubuntu/Fedora I've been battling this issue for the past 3 days, and Support hasn't responded to any of my past 3 tickets for the past 2 weeks, my hopes are very very low

main hawk Nov 25, 2022, 12:19 PM

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No response at all? Did you get an automatic reply with ticket id?

humble plume Nov 25, 2022, 12:19 PM

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nope, not even that ;-?

main hawk Nov 25, 2022, 12:19 PM

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Well that’s a whole other issue then.

humble plume Nov 25, 2022, 12:20 PM

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I am getting Shadow platform e-mails though, like the confirmation for storage upgrade

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But yeah, no support

main hawk Nov 25, 2022, 12:21 PM

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See if it works via the support form https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form when asked if have account say yes, but say you cannot access it.

Shadow - Support (EN)

Support Request Form

humble plume Nov 25, 2022, 12:22 PM

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awesome, thx

humble plume Nov 25, 2022, 12:41 PM

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@humble plume now on windows too ? I really think it's something on your network then.

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doesnt work on my mobile hotspot either

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Does it work directly on a mobile phone in 4G or 5G with the Shadow app ?

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Not hotspot mode.

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Nor wifi to your home router.

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on my phone it works

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so basically it's a desktop app issue

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Or router.

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again, the app doesn't work if I connect through my phone hotspot. But it does work on my phone connected to wifi or mobile internet

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the only common denominator is the desktop app

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There's not enough G-100 right now to have a sense it's a systemic issue. It's really really weird.

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Nothing on both your desktop OSes could filter IP ?

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No VPN ?

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nope, both the Windows and Ubuntu are completely fresh installs just for Shadow

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dyknow where I can find the logs on windows?

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nvm found it. Hmmm on Windows the logs are different, this error stands out: No dc server found

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Tho im also seeing the same ElectronStorage and OAuthService errors I was seeing on Fedora/Ubuntu

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OAuthService - Failed to save user datacenter

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Maybe they changed something in how the datacenter is retrieved from the servers and I am stuck with a faulty config on their end; and on Windows the datacenter was cached?

humble plume Nov 27, 2022, 9:26 PM

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Update: this is most definitely a problem on Shadow’s end. The iOS app made me log back in and now it thinks my Shadow is being set up

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To make matters worse, their Cloudflare is giving false positives :/

humble plume Dec 1, 2022, 12:46 PM

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@main hawk is there someone I can reach out to? I am now at over a week with no shadow access, and the ticket I created got no reply

main hawk Dec 1, 2022, 12:48 PM

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Send the Community Manager (Jonathan) a DM.

#G-100 on Windows - completely unusable