Shadow loads into black screen. 4 days

[peak haven]

Everytime i load into the shadow i see blue shadow screen followed by black screen with mouse pointer.

1. Restarted/shut down 10 times
2. left it hours a time shutdown
3. tested alpha launcher
4. tested another pc

3 days support ticket no reply but no doubt it's going to be 'problem with your shadow we have to reset it'

It seems every week now issues with shadow.

[somber adder]

When you say restarted and shutdown do you mean locally or the shadow? It sounds like your shadow needs to be shutdown. You can do this from the settings of the shadow client program you launch to connect