“Billing issue” but card already charged.

[wheat prawn]

Sorry for asking here aswell since I have already submitted two support tickets.
First of all, the issue mentioned in the first support ticket (email sent about shadow being ready but not being able to access) I sent has already been resolved.

However, I recieved an email telling me to “contact support” due to a “billing issue” and that failure to do so would result in my account being terminated. My card has already been charged with a transaction showing. Any help would be greatly appreciated! Thanks.

[wheat prawn]

wrong channel, sorry

[coarse chasm]

Mine did the same and I've received no answer :/ ^

All they'll say is contact support

[mellow iris]

We are unable to help with billing related questions on this Discord. Please contact official support.