Asking For Help 🙏🏽

[sacred yarrow]

Asking For Help 🙏🏽

[umbral solar]

You will need to open a ticket with Shadow support.

[sacred yarrow]

can you link me to it?

[umbral solar]

Via your account - https://eu.shadow.tech/account/ support tab

[sacred yarrow]

Ty

[sacred yarrow]

Tying to do it on my phone cause im out rn but it’s not letting me I logged in but when I click contact support I gotta log in all over again I type my email and password right but it says it’s incorrect?

[umbral solar]

Weird.

https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form

When asks if you have an account say yes, but then that you don't have access to it

[sacred yarrow]

Alright which one do I click when it asks me that “password reset” or

[umbral solar]

You shouldn't need to reset your password if you're putting it in right, just use the support form link above.

[sacred yarrow]

Alright ty

[gentle parcel]

Same happened to me, i had to repurchase my Shadow because they terminated my last one out of nowhere. When i went to support about the invoice they told me i violated TOS and now they've taken my Shadow access again.

[sacred yarrow]

Huhhhh?? thats crazy bru

[gentle parcel]

Yeah, craziest part is that i've never had trouble with Shadow. But i think it's best i just start getting my own pc instead of having to rely on Shadows mid customer support.