urban kelp
Hey uh I got a failed payment notification this morning whilst I was at work, I've just got home and logged in to pay it but my shadow seems to have "vanished" and now it's telling me to purchase a new Shadow?
It's not the end of the world, I just need to know whether it's a bug or whether I need to re-order? I have an outstanding invoice so do I pay that and get access to my old one or? I don't want to pay the invoice and then have to pay another £50 for a new Shadow at the same time?
alpine lava
Reach out to official support
livid yokeBOT
From Gelgoog
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
urban kelp
I have, I thought I'd just run it by the community too to see if anyone else has had this situation.
It's Friday, I have the weekend off and want to play I just don't want to shoot myself in the foot with a massive bill!
Hmm. ¯_(ツ)_/¯
alpine lava
Your bill is by the month not by the hour so your fine their