problem | Shadow (ENG) | Page 1

regal spear Oct 26, 2022, 8:22 PM

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hi i was traveling to new york and i signed up for a subscription and now i'm back in france but i h

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have a lot of latency i think it connects to the us server

spice pebble Oct 26, 2022, 8:31 PM

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Yup. And there's no way to migrate after you stand it up. From what I've read you have to cancel your subscription and sign up again.

regal spear Oct 26, 2022, 8:33 PM

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You are sure and me money

wooden trout Oct 26, 2022, 8:34 PM

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When you sign up, it will place you to the closest data centre to your location. You need to contact support, see if they can change it, or cancel and subscribe again.

regal spear Oct 26, 2022, 8:36 PM

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Ok where you contact support ?pls

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@wooden trout

frigid sedgeBOT Oct 27, 2022, 5:17 AM

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From CatOfSachse
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

From your account page, click Support: https://eu.shadow.tech/account/
If you are unable to access your account page, use the Help Desk: https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form

Shadow - Support (EN)

Support Request Form

#problem