raven solar
So ive received an email that there was an issue with my payment and that ive the opportunity to pay manually via a link i received in the email
The link just gets me to my shadow tech account and I see no option to pay manually
I already received the subscription and have 8 days until the sibscription gets disbanded
My question is, how do I manually pay?
rain cedar
If you cannot see it, contact support - I don't have access to the new GUI and haven't seen a screenshot of where it would be
@tiny flicker Do you know how ?
tiny flicker
I don't have a screenshot of where you can pay for the payment, but @raven solar you should be able to pay for your late/unpaid invoice on your account page. If you aren't able to do so, please contact the Support Team by making a ticket on your account page as they should be able to charge your invoice if you updated your payment method.
quiet glade
This is still an issue, why is it so hard to pay a bill manually?
My account just didn't have enough in it when it was due and now I have enough and want to pay it but I can't.
The link sent to my email doesn't work and I am having the same issue.
rain cedar
As Jonathan advised, you will need to ask support how to proceed.
faint meteor
They probably can do it manually
talk to them asap
and if you want and they can do it ask them to move the payment date a day or 2 so you could have money in the account and avoid this ever happening again
spring bloom
I've opened a ticket about the same issue on the weekends, I've yet to receive a response. Guess my Shadow will be deleted within a few days. They're making it extremely difficult for us to pay.
rain cedar
Did you get an automated response email with ticket ID? As long as the ticket has been opened, I cannot see them terminating it.. They must know there's a manual payment issue.
rain cedar
@raven solar @spring bloom If you go to the payment section on your account and change the information, even if to the same does it do anything?
spring bloom
Yes, I got the automated response with a ticket ID. No, adding a new payment method here doesn't do anything (it doesn't save)
rain cedar
So it's blank and won't accept new information.. or changing it doesn't save?
I have no idea how the new system looks. Maybe remove or edit the current?
spring bloom
Says no payment method even though I successfully paid for it (although they reversed the payment soon after)
Trying to add a new payment method doesn't save.
rain cedar
Ah okay so nothing there and inputting doesn't save.. Thanks will forward on .. Do you have an adblocker by chance?
spring bloom
I don't.
rain cedar
@quiet glade How about yours