s-104 no reply from support team from yesterday until now | Shadow (ENG) | Page 1

dry mango Oct 18, 2022, 7:54 PM

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Here is the case, shadow told me to update the graphic driver. But everytime when I try to update it, it always failed. The support team had never reply to my ticket since yesterday.
Please help

steady axle Oct 18, 2022, 7:59 PM

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Check Device Manager > Display Adaptor .. Make sure GPU is enabled.. Right click it to make sure.

dry mango Oct 18, 2022, 8:03 PM

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Which one, plz

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Somehow the display adaptors is missing???

steady axle Oct 18, 2022, 8:14 PM

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Well that would cause this issue indeed.. Issue a shutdown, close the Shadow app.. Wait 15 mins then reopen

dry mango Oct 18, 2022, 8:15 PM

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Sure, I turned it off

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Does the support team already knew this issue?

steady axle Oct 18, 2022, 8:16 PM

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I could just be you booted up without connecting to a GPU this time and it's doing CPU encoding. It's rare but can happen

dry mango Oct 18, 2022, 8:16 PM

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Cool, I'll wait for it

dry mango Oct 18, 2022, 9:00 PM

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Still doesnt work

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I need to let u know that this issue happened yesterday, so it is not rare in my case

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Could u ask the support team by any chance

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@steady axle

steady axle Oct 18, 2022, 9:04 PM

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Well you connect to a new machine after time being shutdown, I guess 15 wasn’t enough. You’ll have to coordinate with support yourself

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Avg response time is 24-48hr currently.

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Unless a widespread issue then mods will ask Shadow directly.

dry mango Oct 18, 2022, 9:06 PM

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Eh, still the same machine. But nvm, I sent tickets to them with no reply. I'll wait then

steady axle Oct 18, 2022, 9:10 PM

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It it actually change to Shadow is off before you closed the app and waited?

dry mango Oct 18, 2022, 11:53 PM

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Yes, the shadow is off and then I close the app

#s-104 no reply from support team from yesterday until now