slender dune
Hi guys i just registered to shadow and I applied the canadian coupon during my registration (wich showed during the billing phase the discount)
And i received the email with a facture including no reduction at all, in addition to that my credit card got charged 39,99$CAD (no reduction at all).
What can i do about it ?
Thx
tough hill
Hey there, best option is to reach out to Shadow support and they can take a look at the billing backend to see what’s going on.
pastel crystalBOT
From Gerald
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
slender dune
Can’t log in, facing the loging issue event with password reset…
tough hill
If you are unable to login, use the second link for the Help Desk that’s account agnostic. Provide the same information as your Shadow account, and a support representative will reach out.
slender dune
Thanks mate, what a mess for a first time in