#How does Shadow choose a Data center for you?

33 messages · Page 1 of 1 (latest)

lapis nimbus
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I got put in the Montreal data center even though the Portland one is literally 1/3 the distance.... And 1/3 the ping...

icy shoal
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Are you in Canada?

lapis nimbus
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Ya

icy shoal
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Then you will get the Canada dc

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This is the way

lapis nimbus
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..... So it's not Canada, it's eastern Canada. That is the dumbest thing I've ever heard and I wish they had been clearer on that. I've been waiting for this from the announcement and now I'm going to cancel because I'm nowhere close to the data center. Thanks for the waste of time.

solid drift
lapis nimbus
solid drift
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That's the OVH datacenter map.

lean elbowBOT
solid drift
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Texas is the only US exception. But you can line those up.

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Actual choice is done by statistics from users in each region/state/area.

lapis nimbus
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So I don't see any info pertaining to the Canadian data centers?

solid drift
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BHS is the only one that I am personally aware of.

uneven night
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@lapis nimbus talk to support- support will be able to transfer you to portland

lapis nimbus
uneven night
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no i dont need to be moved- when the great migration happened earlier this year from old shadow DCs to OVH DCs there was alot of similar problems, customers got transfered to DCs that didnt made sense, i am sure its true that shodows choices are done by stats and other variables. it does seem that sometimes its not the best choice

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let me know how it goes- gerald is a mod, so its safe to assume he is right, but it never hurts to contact support

solid drift
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That too. There are cases where they've moved users. It's not a regular thing, but won't hurt to ask.

lapis nimbus
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Sounds good, I'll give it a try. I really enjoyed shadow when I had to use a US account, but then it stopped working with my card, so I had high hopes for the Canadian launch. Hopefully it works. Thanks for the input @uneven night

crisp sky
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That's dosen't make sense to put everyone at Montreal DC. Vancouver is far away as exemple

uneven night
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@lapis nimbus did you ever get moved?

lapis nimbus
uneven night
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Oof- it does take time from what i have heard. (From earlier this year) also everytime you respond to the email without shadow responding, it resets the response timer.(from what i have read)

uneven night
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@lapis nimbus so i am guessing your in BC or AB- i am sure you noticed that if you look up your shadows IP it says montreal. but if you 1) open up your shadow quick menu what latency do you see?-10-25ms? 2)if yes to #1 that means you are indeed on portland DC [[even though IP says montreal]]- you can double confirm through these links 3)1st https://speedtest.uspor01.shadow.tech/ -portland test- // 2nd https://speedtest.camtl01.shadow.tech/ -montreal test- // 3rd https://wiki.shdw.info/w/PingPlotter 4) if you are indeed on the montreal DC then you will have to wait for support to move you to portland 5) if you are indeed on the portland server but are not getting 10-25ms latency then you will have to upgrade your internet, or move. ---get telus pure fibre ((shaw is a joke and lies about their internet speed for anything above 1Gig))--- fastest possible connection available, ask telus for a promotion deal--

PingPlotter

PingPlotter is an application by PingMan Tools for troubleshooting network issues and easily visualizing latency and packet loss issues.

lapis nimbus
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Thanks for the info! It is definitely Montreal, I get a ping in the 80s or so, and already with Telus. Appreciate that comment though! Just very frustrated that it's this hard to do something that should have been done in the first place... Or get any response at all.

uneven night
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ok copy- and no problem. yea i understand that. just email them again- as a reminder then wait up to 2 days after that to see what they say

lapis nimbus
uneven night
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Oof. Like replying to the email/ticket?. Send another email now. Then wait 1-2 days.

If that doesnt work then start a new ticket(i dont know if thats a good idea though)

lapis nimbus
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Ya, I replied to the ticket. I'll give it another shot today. Honestly not great customer service.

lapis nimbus
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Turns out you can switch data centers. It apparently takes a few weeks. This company has some of the worst customer service I've ever seen. They sent me the email saying it needed to be reset and if I was okay with it. I said yes, and asked if I would get a refund for the month since I will have not been able to use it properly for the entire month... Zero response so far. No idea if they're even working on resetting it.

bold quiver
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If it’s been more than 48hr since last response, reply to the last one asking for an update.

lapis nimbus
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Ya, they finally responded after 3 days. Looks like I need to put in a request once they've actually moved days centers, and then I should get a refund from the start of the issue to when it's resolved. Thanks for the reply!