Day 4 of not being able to use my Shadow | Shadow (ENG) | Page 1

twilit basin Sep 20, 2022, 8:21 PM

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Ok so I've submitted two support tickets over this with no response. The app is prompting a brower login, which then needs a validation code. However, no code is emailed to me. I've checked spam and all my folders.

old vapor Sep 20, 2022, 8:24 PM

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Do you have the ticket id's?

twilit basin Sep 20, 2022, 8:36 PM

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I have not received any emails from shadow

upbeat yoke Sep 20, 2022, 8:37 PM

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Then the ticket did not go through or you’re receiving zero emails from shadow for some reason.

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All I can suggest is DMing Jonathan (The community manager) your shadow email address so he can chase up why no emails.

twilit basin Sep 20, 2022, 8:43 PM

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I'm sorry- you guys don't work for shadow?

upbeat yoke Sep 20, 2022, 8:44 PM

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old vapor Sep 20, 2022, 8:45 PM

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The mods are as volunteer as they come

twilit basin Sep 20, 2022, 8:45 PM

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yikes. had no idea a private company would have people doing this for free. sorry to bother you.

upbeat yoke Sep 20, 2022, 8:45 PM

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We just keep the peace and point people in the right direction 🙂

#Day 4 of not being able to use my Shadow