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hard plank Sep 20, 2022, 7:07 PM

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I seem to try to reset my password. Email doesn't send I try the email again and still nothing in my inbox. I checked spam and others and still no work plz help. #1021479747823337522

pale cliff Sep 20, 2022, 7:24 PM

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When requesting a new password, please wait a bit before doing so, as requesting one right after another will not work.

Should you not get a password reset email, please contact the Support Team by submitting a ticket here: https://help.shadow.tech/hc/en-gb/articles/360018626660

Shadow - Support (EN)

Support Request Form

hard plank Sep 20, 2022, 7:25 PM

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I did already 🙂

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I just have to wait

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How long does it usually takes @pale cliff

pale cliff Sep 20, 2022, 7:31 PM

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It depends on the volume of tickets that are created

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