Power questions megathread

[patent schooner]

If your account is on the old system and no email about it migrating received by end of Monday I’d say contact support.

[strange steppe]

Silly question how do you know what system your on ?

[patent schooner]

The way your account looks

[gleaming tide]

I continue to find it vague that we don't get any info on that from shadow itself.

because all the other topics of the power up are explained

[strange steppe]

What the differents

[solemn anvil]

@strange steppe this is the old ui

[strange steppe]

Ah thanks 👍

[broken sphinx]

This is my turn to be bugged

I'm on the RTX A4000 + AMD lol

Same thing that happened to you

Doing my usual stuff, though. Not gonna RTX or anything xD

[solemn anvil]

@broken sphinx xD

[broken sphinx]

We didn't get the email but

We got to have the hardware for "a bit".

which is funny, in a way.

[solemn anvil]

ive stsrted preparing my skyrim setup

[broken sphinx]

I have everything prepared for my game that's why on boost I get 27 fps on it

and even normally, I would have bad fps,

[gleaming tide]

When i get the email do I have to preorder is right then and there or is there a time frame,

[solemn anvil]

as long as you finalise your order before the 26th

[broken sphinx]

Yee

[gleaming tide]

So as long as I preorder before 26th?

[broken sphinx]

Yeah, that's pretty much the objective.

[gleaming tide]

Huh. So I get my preorder until the 26th. How generous of team shadow!

[gleaming tide]

So for normal power pre-order folks (not early access). After the initial 2 emails, has any of you received the email with unique link to finalise your pre-order?

[gleaming scarab]

I didn’t

[gleaming tide]

I am in DC Paris

[gleaming scarab]

Me too I think

Did you get that mail?

[gleaming tide]

Nope, only the initial 2 emails. Not the 3rd one yet.

[gleaming scarab]

yes, me neither, i contacted support but not a real usefull answer yet, they are looking into it i think

because there are people having a third mail about accoount migration

and i didnt get that mail

[gleaming tide]

I wonder if poer upgrade can do Vorpx VR mod for Cyberpunk 2077.

Would like to try it.

[gleaming tide]

Me neither but I think it was some special case for them

[broken sphinx]

It can.

I’ve played RTX Cyberpunk with the A4000.

[strange steppe]

I have no email aswell just to clarify, your not the only ones .

[patent schooner]

@gleaming tide pretty sure no email for validating order will come, this will be via accounts once migrated to the new system.

Which they have started the process of for some regions.

[gleaming scarab]

so the pre order steps we did were useless? i mean, once migrated everyone can just order in the account, so why did we pre order then?

[patent schooner]

No.

It will be done before the 26th. Some are being done now, your slot is reserved. So once migration is done you validate and all good for the 26th.

[gleaming scarab]

ok

[strange steppe]

Fingers and toes crossed here pip 🤣

[patent schooner]

Every other account won’t be able to do anything till the 26th (if slots are available)

[gleaming scarab]

i am so looking forward to this update. I was a while subscribed to geforce now 3080 rtx sub, and then new world looks amazing... but on shadow you have to turn a lot of settings down. So i hope with the upgrade, new world runs much better. And on shadow you can install almost any game you want so thats the reason why i want to switch from geforce now to shadow ' for good'

[strange steppe]

Thats understandable @gleaming scarab just we do have some waiting feels longer when other people are getting emails 😂 but I'm sure we will get our turn soon . For now just have to sit on our hands ..

[carmine totem]

So nothing yet after changing password?

just confused by "This new website will also allow you to finalize your order for the Power Upgrade and access it."

[strong lance]

Yes for when they release it

[gleaming tide]

Got my password reset email

[gleaming tide]

same

where do we go to finalize the order on the new interface?

So i have till now only received the two emails (confirmation) and not yet received the migration email.

[jade bobcat]

When will the power upgrade be available for pre order

[gleaming tide]

@patent schooner

[patent schooner]

I don’t know specifically, just that’s what the emails said. Maybe it’ll appear in the subscription part 🤷🏻‍♂️ till someone’s has been migrated who has a slot reserved it’s unknown till communicated.

[gleaming tide]

okay

[patent schooner]

Preorder has been and gone. If you don’t already have a slot reserved you’ll have to wait to see if any available on the 26th, if not then the following restock next month.

[broken sphinx]

I suppose some people might have anxiety, since Shadow has failed with some promises before, which is completely understanding.

But hopefully everything will go smoothly this time around.

[woeful gulch]

Got the password change email. Did that but cant login anymore. Do i wait for a 4th email? Lol

[crystal solar]

so far mine been migrated tho i guess the option to reserved is not available just yet . don't see it anywhere.. and yea hopefully my referrals will show again when it does lol....

[pale vine]

where do I preorder in the new interface?

Ohhh

it says (soon) in email

[woeful gulch]

Yea i cant even login after renewing my pw lol

[pale vine]

I just re did the password in the link ( exit/close the link and reopen the link via email )

my password didn't work on the first time

I now see shadow drive via the new interface, but how does it work is the question (needs code?)

[patent schooner]

Shadow Drive is currently invite only to old Hubic customers.

[pale vine]

ah,

[jade bobcat]

i mean

i did pre order, just wondering when pre order is getting it

[patent schooner]

What?

You mean when you’ll have the power up?

[jade bobcat]

yeah

[jade bobcat]

like on the 28th or before that

[patent schooner]

26th is release. As long as you’ve finalised the preorder via the new account system before then. Which will be available soon.

[jade bobcat]

uhm

[patent schooner]

?

[jade bobcat]

why it keep telling me to change the password

[patent schooner]

I don’t know.

[jade bobcat]

just to double check, is this from you guys?

or is a fishing email

[patent schooner]

I don’t work for shadow. But yes, this is the email others are getting.

[broken sphinx]

@solemn anvil

[jade bobcat]

ok

[broken sphinx]

Got my mail. Just to give you an heads up.

[plush rampart]

Same

[jade bobcat]

what that means

[patent schooner]

Please don’t post non English here.

[jade bobcat]

couldn't read that

[tired root]

ok sorry

[jade bobcat]

i mean, new UI looks sick

[tight storm]

So I changed by password and got the new interface! Now to wait to pay for Shadow Power!

[jade bobcat]

how this month's bill works before getting the power up?

[tight storm]

Idk

[patent schooner]

You’ll pay it as normal.

[jade bobcat]

So do I need to wait until my next bill due before getting the power up?

[patent schooner]

No

I didn’t say that lol

[plush rampart]

Next bill you'll be charged by how many days you've had it since your last bill

[patent schooner]

Well I think finalising the preorder means you’ll pay for the days leading up to your next bill upfront.

[jade bobcat]

fair

[plush rampart]

Oh yea I guess that makes sense

[old palm]

Just got the mail

[patent schooner]

Cool so deffo doing in batches.

[jade bobcat]

didn't we got those like 3 days ago

[patent schooner]

Makes most sense.

Different regions.

[old palm]

Think People on france dc gets these days

[tired root]

I got it today.

[jade bobcat]

when u got like ur renew password email

[arctic horizon]

I get it in DE-FRA

[jade bobcat]

damn that was fast

[tired root]

Not yet received, waiting for migration to the new interface

[tight vault]

Later than I expected but hey im happy its here

[tight vault]

I sent in a ticket today and yesterday I replied to an old but still open ticket since i was worried i lost my space seeing all the others who were getting this email

Thankfully that isn’t the case

[mortal sonnet]

Glad to see everyone get their emails ✨✨✨

[tired root]

🙂

[mortal sonnet]

“I’ve Got the Power” Snap song stuck in my head. Anyone else have the same vibes?

[wide nova]

how can i cancel power pre order

[lean crow]

Ive just received the email saying i can start switching over to the pwoer upgrade. However as usual the information is very limited and using inside terms that blade use. that most of the public dont understand.

To start with, whats actually going to happen? Does this mena i cant use my shadow for a day or 2?
Is the power upgrade still usable on the very old, original shadow box, ive had mine around 5+ years now.
Will a new iteration of the ghost boxes be releasing as i cant afford a pc and my shadow box is as usual, struggling with shadow.
Will my shadow pc reset itself?
Will i lose alot of files and such on the pc?
Theres so many questions?

[patent schooner]

Just don't finalise the preorder.

[patent schooner]

You won't lose access to the Shadow.. Only your account webpage.. No there won't be any Shadow streaming hardware unless they partner with someone.. and no it won't reset by itself.

[tight storm]

Since my bill is this month, I pay as normal. Then they finalize my payment for shadow power next month? Or ill have 2 bills this month,

[patent schooner]

Whether you pay for the days you'll have the Power up till next bill upfront when you finalise it or whether you'll pay those days on the next bill after Oct 26th is unknown..You'll know when you finalise it

You won't ever have two bills though.

[tight storm]

Oh? So they might include Power Upgrade on my bill this month?

[patent schooner]

No

[tight storm]

Oh

[patent schooner]

It will be a one off payment if you pay upfront for the days when finalising.

When is your bill date?

[tight storm]

17th

[patent schooner]

Okay so when you finalise you'll either pay the amount for 26th Oct - 17th Nov up front.. Or on top of your bill on the 17th.

[tight storm]

I hope its on top of my bill

[patent schooner]

At ~0.50 per day x days will be the amount

[tight storm]

Ty Pip, for the clarification

[gleaming tide]

password check 🙂

[gleaming tide]

i love the new site ui

soon i will have the power

[gleaming tide]

uless it does that bug i have

🙂

[lusty moss]

Hi i just got the last email for access to the Power Upgrade, althou iam not using that email anymore to my shadow, i have a new one. How do i fix this?

[patent schooner]

You will need to contact support.

[gleaming tide]

just waiting for the final final email

[lusty moss]

i see, any contact form specially?

[patent schooner]

Just via your account.

[patent schooner]

If anything all the final email will say, if there is one, is that the finalisation is available on the account. I guess it would stop people from constantly refreshing.

[lusty moss]

@patent schoonerwith my new account then?

[weary tangle]

i logged in but i dont see the option to buy the power upgrade

[gleaming tide]

i dont see it their

[patent schooner]

Well that’s cause it said. Soon.

[gleaming tide]

yep

[patent schooner]

Is the email address you’re getting preorder updates for attached to another shadow account?

[lusty moss]

No, referral was not working

if thats what u mean

[patent schooner]

I’m just confused why you said from new account if you only have one 🤷🏻‍♂️

[gleaming tide]

hmmm

[lusty moss]

@patent schooneri canceled my first one, created a new one with a new email

[patent schooner]

So the other account is fully deleted?

[lusty moss]

no not active tho

[patent schooner]

Well then that’s an issue.

Are they the same datacentre ?

[lusty moss]

no, got my other near me frankfurt

im from sweden

[patent schooner]

Okay so your preorder slot reservation will be in the other datacentre. You won’t have one for Frankfurt and all slots will be allocated, so I highly doubt Support would give you one.

[lusty moss]

Okey, so my inactive one will still be transfered tho? even if theres no active subscription on it atm?

[patent schooner]

Yes as the account is active.

[lusty moss]

by active you mean even if it does not have a paid membership at this moment?

[patent schooner]

Active means the account is live, regardless of Sub being active.

[lusty moss]

oki thx, so i guess i wont contact them and ask if they can switch?

to much work i guess

[patent schooner]

Switch what?

[lusty moss]

i mean to my newest shadow account that i use

[patent schooner]

They won’t be able to move the preorder cause it’s for a different location. You can contact and they might reserve you a slot for November restock, but I have no idea. Leave the other account live till you know though, but once resolved one way or another you might as well delete the account

[lusty moss]

I mean the pre order account already has a different location then my second one.

[patent schooner]

You’re saying words and they’re confusing me.

[lusty moss]

ok lemme try my best in english sry

Ive been using a shadow account for years, and i was signed for the early pre order on it. But like a few weeks ago i decided to not renew subscription and instead make a new one, with a new login just for getting a location more near Sweden. And it was located in frankfurt

[pale vine]

I wonder how long (soon) will be

[patent schooner]

@lusty moss Okay just to clarify the account with Preorder reserved is not for Frankfurt. Which account region did you have before ?

[lusty moss]

London

[patent schooner]

Okay so France.

So what I said goes, they won’t be able to transfer the preorder from one account to the other due to different datacentres.

Best you could as for by proof of preorder is to see if they could reserve/give priority for restock

[lusty moss]

Ok thanks, but yet, will my london account be transfered anyway?

if thats the case, i might just renewal it afterwards

[patent schooner]

Yes UK accounts will be migrated to the new system.

[lusty moss]

alright, thx again and sorry for my english

[patent schooner]

No problem.

[thin sonnet]

Wait so I got my email pass reset I can log in to the new interface

But the pre-order is not there is this something a follow up email is coming?

Or am I missing something?

Nvm I reread email it say’s “transferred to our new, more secure interface to allow you to finalize your purchase of the Power Upgrade soon’

[wintry nimbus]

I think we get sent another email when it's ready to finalize

[patent schooner]

Yes indeed seems that way, rather than people refreshing all the time waiting for it to pop up.

[jade bobcat]

oh damn, invite system is broken

[tight storm]

Hope they send the final email soon. I want Power!!!

https://tenor.com/view/unlimited-power-star-wars-gif-10270127

[patent schooner]

This is mentioned in the email

[jade bobcat]

what if i click this rn

[patent schooner]

It will reset your Shadow like it always would 🤷‍♂️

[jade bobcat]

it wont just

break the thingy?

[patent schooner]

What thingy?

[jade bobcat]

like it won't just break the portal?

or the VM

[patent schooner]

What are you going on about?

[jade bobcat]

just trying to make sure

[patent schooner]

You've always been able to Reset your Shadow via your customer page. It wipes the C Drive and reinstalls windows.

[jade bobcat]

ok

@patent schooner do u have this code?

[patent schooner]

No.

You have the code if a previous HubiC customer.

As per #💾┃shadow-drive

[old palm]

imagine this discord without pip, pip you are legend

[jade bobcat]

ok ima go ask support for a code

[old palm]

always helpfull

[jade bobcat]

hope me luck

[patent schooner]

Haha thanks

[exotic violet]

so this means I'm all set and just wait now?

just checking cause I thought i would receive an email after completing this step so it kinda threw me off

also because it leaves the password box open so it made me think i was supposed to enter another password lol

but i'm guessing it just allows you to change it again in case you mess up

[exotic violet]

same here

I assume it maybe just keeps the dialogue open so you can change it again in case you make a mistake.

[tight storm]

U guys excited for Power? We're in the home stretch!!

[mortal sonnet]

Power Upgrade, oh yes

[solemn anvil]

@broken sphinx got the email

[gleaming tide]

I know we have now have to wait to finalize the order for the power upgrade would I have to pay the 30 dollars again or only the 15 dollars extra.

[solemn anvil]

@gleaming tide scroll up in chat pip already answered that question about 60 times

[gleaming tide]

alright

[grizzled osprey]

Still has to get support email about the non reception of confirmation email... it's looooong!

[patent schooner]

You've had no response at all since getting ticket ID?

[grizzled osprey]

They put me on hold while escalate it to the team but no news since.

[patent schooner]

Ah ask for an update

[grizzled osprey]

More than 1 week.

I did 2-3 days ago.

[patent schooner]

Ah okay

[grizzled osprey]

Now I have to be patient.

[left lynx]

hi to all

need information about power upgrade

[patent schooner]

What information would you like to know?

[gleaming tide]

I got the 3rd email about the power upgrade necessary migration. Good 🙂 it's comin'!

[grizzled osprey]

Any one on Canadian DC got they power confirmation email?

[gleaming scarab]

Still no mail about account migration, already contacted support but no real answer yet ☹️

So everyone here got mail about account migration yet?

[patent schooner]

European peeps started receiving this afteroon yes.

Doesn't indicate that all regions have though

[gleaming scarab]

I am from Europe

But no mail

[patent schooner]

Like I said .. "started"

Could be just France was done.. or certain acc regions

[thin sonnet]

Just give it some time 😂 y’all quick to put in a ticket over something that just needs patience.

[pale vine]

I can't image the amount of tickets they are getting because of this email system

[broken sphinx]

Yeah, this is what I told you before and that's why I did some digging into investigating and on Friday, everyone I asked was from the United States. While, right now, it was Shadow France users getting their emails.

It was probably easier to start with the North American accounts to test things out, to see if they would go smoothly beginning on those and now, upgrade the remaining ones.

[grizzled osprey]

Ah I clicked on No when they asked me if I was in USA. It's can explain why I din't get it yet.

[thin sonnet]

Darn.

One thing I do like this new interface.

[gleaming tide]

agree

[pale vine]

it looks more clean, but not as many tabs as the old one

[hollow kelp]

Where Do I Preorder On New Intergace

[grizzled osprey]

I'm not in USA anyways but close.

[crystal solar]

hopefully the referrals start showing on the new ui over time. got me little worried seeing 0... lol....

[patent schooner]

Information on that is in the email, they’ll show over the month. If you have referrals and bill comes out without them being deducted, open a ticket with support to get credited/refunded.

[tight vault]

I got the email but my account still hasn’t gone into maintenance…

It should have been between last night and today

I already have 2 tickets open related to power and its been ages since i got any response

It’s like screaming into the void and then in the middle of the night hearing another voice responding to you

[stoic fox]

Same, I should of been in maintenance last night and today still not.

[tight vault]

I guess we wait till tonight to see what happens

[gleaming scarab]

Am i the only one without a migration mail?

I dont understand and support didnt really reply, they set my ticket on hold

So i am worried that i dont get the upgrade

There is nothing i can do anymore

Its so weird

Other dutch people got the mail

And i am dutch as well

[gleaming tide]

So do I have to pay my Shadow Bill plus the power plan or just that plan ($29.00 + $14.99 or just $14.99)?

[patent schooner]

Whether you pay for the days you'll have the Power up till next bill upfront when you finalise it or whether you'll pay those days on the next bill after Oct 26th is unknown..You'll know when you finalise it..

[patent schooner]

"Didn't really reply"

They either did or they didn't

[gleaming scarab]

They did 4 days ago putting it on hold

[patent schooner]

Reply asking for an update

[gleaming scarab]

I did

Yesterday

[patent schooner]

When?

Then you wait

There's still 2 weeks left... I am sure they'll sort it before then

[distant birch]

It also came to me last night (French account, Paris Dc).

[mortal sonnet]

Exciting

[old palm]

Im from netherlands, got it yesterday

[tight vault]

Still no response from support. 2 days later..

Automated message is through but no response from the team at all

[tight storm]

RIP Bro

[woeful gulch]

Got migrated. But also got no shadow.. 😬

I made a case on friday but got ghosted so far lol.

[lusty moss]

So they was gonna migrate it over the night till today, but nothing has happened afaik

[gleaming tide]

So the unique link will be shared in couple of days?

A message from shadow support:
"In a couple of days you will receive the unique link that will make it possible to sign up to the new offer."

[patent schooner]

No point asking us, if that’s what support says then that’s what will happen. I guess the account needed to be on the new system to be able to accept whatever the link will do. I assumed it’ll be something they activated on the new account gui

[broken sphinx]

It seems people from Europe didn’t get the maintenance, it might happen but it didn’t yet

[lusty moss]

@broken sphinxty

[broken sphinx]

No problem.

[gleaming scarab]

If you make a new account, are you then automatically on the new system like migration?

If my problem doesnt solve i resubscribe when my current sub runs out

Only i have to wait an entire month because today was beginning of new month

[jade bobcat]

@patent schooner I got it

Free drive

[patent schooner]

Yes all new accounts are on the new system have been for a little while @gleaming scarab but then you don’t get your Power up on that account till slots are available. Like I said, I’m pretty sure they’ll rectify whatever issue there is within the next two weeks, allowing you to finalise before release.

[patent schooner]

How does that confirm it. If you weren’t a previous hubiC customer you won’t get a code, simple as.

[gleaming scarab]

How do you see if you are on new system? I subscribed september

[jade bobcat]

Let's see, off a great start

[patent schooner]

Also please keep on topic.

[patent schooner]

The way your account webpage looks.

[gleaming scarab]

Yeah I thought it was the old one

But I subscribed 11 September

[gleaming tide]

I hope they transfer my account like they said in the mail xD

[patent schooner]

Well send a screenshot lol.

[gleaming scarab]

Which is recent

[patent schooner]

Yeah that’s the old GUI

[gleaming scarab]

Also they didnt charge the extra space

I guess becsuse it says installing

Though i can use it

[gleaming tide]

I think they are sleeping because I haven't been transferred either and I had mail yesterday that would happen between yesterday and today 😛

[gleaming scarab]

But i am not making a ticket yet, let them first solve the other problem

[patent schooner]

Indeed if your account has issues, probably why they’ve delayed it for now.

[patent schooner]

Maybe ran into some issues

[gleaming tide]

could also indeed

[gleaming scarab]

Its 4 days ago that i wrote the ticket and no update, isnt that taking very long?

I really would like to know what s going on

[patent schooner]

You already said they've escalted and put on hold, you just need patience.

You're not the only one they have to deal with 😄

[gleaming scarab]

I am a very inpatient person so this is very difficult for me 😇

[jade bobcat]

I don't think they fully rolled out upgrade yet

[patent schooner]

We know that.

The power add on doesn’t release till 26th. At the moment they’re getting people’s accounts on the new system.

[jade bobcat]

Actually

I’ve been through this, they don't charge you until next billing cycle

Is not instantly charge

[vagrant fiber]

Are pre-orders still available? I want to sign up but can't figure out where to sign up for the Power Upgrade.

[gleaming tide]

You been had the opportunity to. They sent an email asking if you were interested about a month or so ago. If you didn’t fill it out or said you weren’t interested, then you’ll have to wait til Oct 26th to be able to upgrade your Shadow.

[vagrant fiber]

I never got the email

I only found out that the Power Upgrade was available for pre-orders from the news article.

[gleaming tide]

You should’ve. Check your Spam/Trash.

[vagrant fiber]

I've already looked. Nothing.

[gleaming tide]

not sure then

[vagrant fiber]

Well, that sucks. Can't sign up if I never got offered.

[solemn anvil]

@vagrant fiber did you signup to waiting list in may when power upgrade was announced

[patent schooner]

You’ll have to wait for release, preorders been and gone.

[dull rose]

Strange for me the site is still the old look

[patent schooner]

Is still the old for a lot

[gleaming tide]

i got the new fancy look but still cant finalize my preorder i guess tommow or thurs when shadow goes live

[patent schooner]

It will happen when it happens.

[gleaming tide]

i know but u not been the one eating nothing but peanutbutter for the last day lol

[patent schooner]

Well that's your own fault.

[gleaming tide]

i know i geting food tommow lol

i super hyped for power

[gleaming tide]

hows overwatch 2 on power

[patent schooner]

How would I know

[gleaming tide]

maybe u got early acesss

[patent schooner]

Nope... I didn't pre-order.

[gleaming tide]

oh

I didn’t get an email for pre-order ha ha

[broken sphinx]

It runs very well. 🙂

I thought, I’ve told you that already.

[gleaming tide]

Oh ok cool

[woeful gulch]

Fell into a tough spot lol

So long story short, i cancelled and resubbed. Paid up an invoice that happened to have the extra storage charged even though i cancelled it prior to it. Guess i was too late. Decided to resub to be on-time for power. However, cant see any way to resub as there is no option on my end to do so. :p Time for the waiting game

[gleaming tide]

So I was migrated to the new website. But I can't currently log into my app. Is there power upgrade early access going live at a certain date or Is my account locked until the 26th?

[gleaming tide]

also If I can't use my regular shadow account is it on hold until the 26th?

[patent schooner]

You will need to contact support as to why you cannot connect to your Shadow.

[gleaming tide]

Day later I am not yet to new system xD

[broken sphinx]

There was a mental maintenance.

You’re on the new system if you imagine 😉

[strange steppe]

@gleaming tide don't worry you ain't only one 😄

[gleaming tide]

finally xD

[tired root]

🙂

[gleaming tide]

first time I am really happy with maintenance

[broken sphinx]

@solemn anvil done.

Just to give you a feedback, as you asked me a few times

Pretty.

[gleaming tide]

waiting to finallize my shadow power

love the new site

[broken sphinx]

The next question will be.

“Where is my Shadow Drive Key?”

🙄

[patent schooner]

Got that one covered already #💾┃shadow-drive message 😉

[broken sphinx]

Haha

[gleaming tide]

lol

pika

[gleaming elk]

the storage is not accurate atm

and the new password, i logged into my shadow using old

[gleaming tide]

i mean its easy to keep it the same

[gleaming elk]

be safer to have 2 passwords oone for site and another to log in or 2fa

[gleaming tide]

or they could make a shadow thng like steam has

where u need a code every time u log in

[unkempt stone]

Let's hope the storage stuff isn't yet accurate on the new site, because mine is completely wrong

[gleaming tide]

hmmm

[patent schooner]

As long as your bill is correct and it's correct on the Shadow it'll be fine.. As the email mentioned no one can add or remove storage till fixed. So must be part of that issue.

[solemn anvil]

@broken sphinx thanks for the ping

[unkempt stone]

yeah mine is looking weird. it shows as 256gb + 256gb - in reality i have the 512gb from ultra + 1Tb from legacy (which I have no intention to cancel)

[gleaming tide]

PIKA

[solemn anvil]

storage shows up correctly for me atleast

@patent schooner im glad i brought storage a few days ago]

[broken sphinx]

No problem.

[gleaming scarab]

Support isn’t responding, so disappointing, :(, no idea what is going on with my account

[solemn anvil]

i like the new ui

[patent schooner]

Just give them time to respond..When things are escalated it's not some quick fix.

[gleaming tide]

yeah the support emails are even broken

so they must of broke stuff

[gleaming scarab]

Broken why?

[gleaming tide]

its not in english

anymore

[gleaming scarab]

Hm i get mine in English most of the time

[gleaming tide]

today i got french

[gleaming tide]

Ticket number: 978817

Shadow has received your ticket. An agent from our Support will answer you soon. To wait, we invite you to consult our Shadow help center.

We also have this list of articles from our help center that could match your request:

You can reply to this email to add additional comments to your ticket.

[unkempt stone]

The bill value seems correct, but I see no previous invoices on the new site, and as I said before the storage is wrong (it shows 256+256 when it should show 512+1tb) On the shadow VM itself the storage seems correct, but I've been logged on since this morning (and the transition occured 3 hours ago). At this point I'm even afraid of disconnecting from my VM with fear of losing that extra storage xD

[tired root]

🙂

[unkempt stone]

@tired root so your storage seems correct ?

[tired root]

yes

[unkempt stone]

ok. In my case I have a suspicion they aren't showing correctly because I have 1Tb of "legacy storage". This was available right at the beginning it's basically 1Tb for 2.99£ - this is what's missing.

[unkempt stone]

@tired root also check the cool name of my subscription 😂

[tired root]

🤣

[kind lichen]

[broken sphinx]

It's funny looking at the term "Business to Consumer"

Due to the bug on the said subscription name xD

[patent schooner]

Well Ultra HW is used for Shadow Business too.. So it's partially correct haha.

[gleaming tide]

Any early access users here?

No one knows yet

[patent schooner]

They do lol#

I think I've seen about less than 5 when the emails went out to accept the Early access.

[gleaming tide]

Oh ok

[patent schooner]

It was 500 total.. So chances are either not on Discord.. Or are mainly on FR and DE Discords.

[gusty raft]

Hey @patent schooner i recently moved and to fix my latency shadow support told me to open a new account in the new region which i did. But i was in the preorder list for power upgrade, what can i do to get the power upgrade in my new account? How can i transfer my old accounts power upgrade preorder to this new account?

[gleaming tide]

Well we will get the benchmarks soon, someone will post them

[patent schooner]

Reddit most likely.

[patent schooner]

You need to ask support those questions

[finite sundial]

Yep support would be the only ones who could help

[gusty raft]

Okii ill dm them again

[finite sundial]

Try your account page

[gentle torrent]

From Gelgoog
@gusty raft This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://account.shadow.tech/home/support
• If you are unable to access your account page, use the Help Desk: https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form

[gleaming tide]

Tommow some will feel the new power of shadow pika

[gleaming tide]

this is more than 25 years before I was born, xD

[tired root]

😀

[tight storm]

Tomorrow Early access only, or us Ppl who signed up for Power and migrated get to try?

[gleaming tide]

good question

[patent schooner]

Those who have been accepted for Early Access (The A4000 and 5 less a month).. Preorder reservation is when it releases on the 26th

[tight storm]

Geh

Lucky them

[patent schooner]

Mainly made up of those that preordered Ultra and Infinite 3 years ago and never got.. Only 500 slots.

[hollow kelp]

Wow I Got Lucky

Or Is The Early Access Only 500 Slots?

[patent schooner]

Only 500 slots for Early access.

Europe only too

[hollow kelp]

Mm Ok I Thought U Were Saying 500 Slots For Preorder

[patent schooner]

Tbf it's only 13 days earlier, an RTX A4000 and not A45000 but 5 less a month

[hollow kelp]

When Will Preorder Be Available Do U Know ?

[gleaming tide]

how many slots are there of the normal pre order ?

[patent schooner]

Unknown @gleaming tide

[patent schooner]

Release is the 26th.

[hollow kelp]

On The UI When Will The Preorder I Mean

[gleaming tide]

because the 26th is also already sold out right ?

[patent schooner]

Preorders been and gone

You will have to check on the 26th if any available, otherwise check back when restocks occur.

[gleaming tide]

by the way i can't get anything in new system yet, so can't finish pre order is that normal ?

[patent schooner]

Yes that's normal

[hollow kelp]

^

[patent schooner]

You mean when can you finalise your preorder?

[hollow kelp]

Yea

[patent schooner]

Need to be more specific with your questions lol.. The email with account migration completion said soon.. So I'd imagine within a week maybe?

[hollow kelp]

Ok Thanks

[mortal sonnet]

Looks like the migration has started. Paris data centre for me in UK.

[glad hedge]

no early access love for the USA?

[patent schooner]

No because the GPUs being used are the A4000s, which one would imagine were used for testing.. Testing occurred in France.

[gleaming tide]

I haven't had that mail yet but it's already in new system

[lean crow]

How can you tell if your switched to the new system? Does it do a full pc reset?

[patent schooner]

Well the first one about migrating the account then said about "Soon"

[mortal sonnet]

Does the above mean I'm being migrated?

[patent schooner]

The Shadow doesn't change, just your account webpage. @lean crow

[mortal sonnet]

Because my password is wrong

[gleaming elk]

should delete that shot got email

[mortal sonnet]

Ah I don't mind, did do. Get too much spam anyway. Haha

[gleaming elk]

they can send you shadow spoofed scam with it

[mortal sonnet]

But yeah seems migration is happening to Paris data centre 🙂

[lean crow]

So the upgrade isnt releasing till 26th, and its just the account?

[patent schooner]

Indeed

[mortal sonnet]

Thanks for the heads up

[lean crow]

Thanks 🙂

[patent schooner]

The accounts need to be on the new system for Power.

[mortal sonnet]

I have Shadow accounts under favourites so a scam email wouldn't get through that 🙂

VIP contact thank you for the help.

[lean crow]

Im enjoying the new sign in area and settings available on mobile? Theres so much more available than a few days ago. Also once the 26th comes and goes, how will we tell if weve been upgraded or not?

[mortal sonnet]

Are you using a dark reader plugin or Shadow UI toggle?

[lean crow]

@patent schooner always helps

[tired root]

Dark reader

[patent schooner]

Well if you've preordered, you will need to finalise the order when it lets you.. So that's how you know.

[mortal sonnet]

Ah, I thought so. Shadow could make a UI toggle to make it dark mode on the website.

[patent schooner]

Don't finalise it, the slot will likely be taken on release day

[mortal sonnet]

The people who have been reached out though still have confirmation right? As long as you go through your account. Then select you would like it the preorder will then be activated. Otherwise some slots may open up in the future for others for those no claimed.

[patent schooner]

And you'll know once it has been released due to different HW on task manager 😄

[mortal sonnet]

Task Manager yay

[patent schooner]

Yes as long as preorder is finalised when it allows you to, all is good for release. Forget to do it, then ripperoni I guess.

[mortal sonnet]

Thank you, fingers crossed I don't forget.

Or back to the drawing board.

November wait wouldn't be too far off 🙂

Have Sony A7iii uncompressed raw photographs to work with now so looking forward to blazing fast editing and exporting in Lightroom CC Classic with the Power Upgrade.

My A7iii arrived today.

I just saw #📺┃shadow-news, all the best with some of you getting early access starting tomorrow.

[humble sorrel]

Hey so. I never got a button nor notification that i could sign up for the pre orders for the power upgrade?

[patent schooner]

The emails for Pre-orders were around the 20th September.

For those that registered interest via a form which was available back in May

[gleaming elk]

did may here

[humble sorrel]

I never got the form nor email

[patent schooner]

Well the form was given via newsletters and on Discord.. Too late now anyway

[humble sorrel]

Alright. My bad sorry. But uh. Whens the full release of power supposed to be out?

[patent schooner]

26th of this month (except for those that connect to Dallas).. All slots for release are likely reserved, you might get lucky if someone forgets to finalise preorder.

[tight vault]

shame my sub restarts on the 22

[mortal sonnet]

Tomorrow YT is going to blow up with reviews.

[mortal sonnet]

They rebate the money from what I read don't worry you won't be charged double.

[pale vine]

I was wondering about that too, because my payment comes on the 20th

[patent schooner]

Whether you pay for the days you'll have the Power up till next bill upfront when you finalise it or whether you'll pay those days on the next bill after Oct 26th is unknown.. You'll know when you finalise it..

It's an add-on after all. So it's on top of the Shadow sub.

[pale vine]

that's the beauty of support, when something goes wrong, you get/send a ticket

[austere escarp]

Any unofficial updates on the migration? I still haven't been switched over as far as I have noticed nor any new emails.

[patent schooner]

But you got email about migrating account?

[austere escarp]

That it would happen between Friday and Tuesday, never got another. I saw others asking about it the other day wasn't sure if there was any updates since

[patent schooner]

Nope, so you still log into legacy account webpage? I'd say if not done tomorrow contact support.

[austere escarp]

Was curious and went to check cause it always sent me to a different page, but login says I'm in maintenance so must be migrating now

[mint briar]

Hey ,
­
As planned, your account has been transferred to our new, more secure interface to allow you to finalize your purchase of the Power Upgrade soon!

The password security rules have been strengthened to protect you in a better way. Before you can benefit from your Shadow again, you must renew your password.

Click here to renew your password:

­

Do I need to do anything else to finalize? Don't understand D:

[vivid ember]

Just change password. Don't think you need to do anything else

[ionic heath]

After the migration the new links I go to now all have eu in the domain name when previously this was not the case due to my region. I am aware shadow is a european company and that as stated in the email we are moved to different servers but I am seeing statements in the discord recently communicating that people are getting things set up in or emails tailored to europe despite being in the United States. Is this something I should potentially contact support over or is everybody here who has gone through the migration having a similar result in the domain name change? Thanks for reading

[frigid zinc]

Can Shadow Upgrade bookings be completed by simply updating the password?
I couldn't find the link for booking on the new portal site.

[patent schooner]

Nope, just means it's on the system ready for Power. The finalisation will happen soon.

[rigid edge]

Bit of a random question: say I preordered Power with the early access, and got a slot, but wanted to wait until the 26th for the full one (slot still reserved according to email?) - would this be possible?

[mortal sonnet]

Anyone else still not migrated to the new UI on account in the UK? (Paris) Data Centre accounts. Or does the data centre not have affect with the accounts migrating?

[mortal sonnet]

Do you have the new UI or get the error logging in?

[patent schooner]

Those with access to Early Access will get an email today. I assume when the email came with early access last month you opted to accept the offer?

[frigid zinc]

A new UI is displayed and no specific errors have occurred.

[mortal sonnet]

I guess my account is being migrated still and is taking a big longer than the 2 days they said 3 days ago.

Which is ok, lots of accounts to sort.

[gleaming tide]

When can we upgrade, I can't wait for the new power up

[mortal sonnet]

Shadow France are streaming Spiderman. Good to see the 'Power Upgrade' goodness. https://www.twitch.tv/shadowpc_france

Ah now I can't log in to my Shadow as MacOS signed me out and have to be logged in. To access Shadow

[patent schooner]

well considering the release is still 13 days away, there's plenty of time left to finalise the pre-order

[mortal sonnet]

Thankfully I can log in to the support centre I just hope my Shadow PC is available for me as I have videography/photography work to rely on Shadow with. Such as Go Pro Fusion 360' studio.

[patent schooner]

You shouldn't have any issues connecting to your shadow while the account is migrating

Least, others haven't reported as such

[mortal sonnet]

I was logged out completely of the Shadow Client so I need to re-log in using the website however with my account being migrated/down I can't access.

Sometimes Mac OS decides to log out of programs. Probably due to my firewall with Lulu.

[patent schooner]

Ah, yes I can see that being problematic then

[mortal sonnet]

Yeah

[static nexus]

Around what time would I get the email @patent schooner

[mortal sonnet]

Spiderman is looking amazing with all the raytracing and new CPU / GPU.

[patent schooner]

About the Early Access? I dunno.

[static nexus]

Yea

[gleaming tide]

Hi everyone. I got my account migrated and I can log-in but I don't see the option to complete the power upgrade anywhere. I mails support and usually I get a response quickly but its two days of radio silence. Does anyone know if this is normal or is something not right with my account?

[patent schooner]

It's normal, I think you'll still be emailed a unique link to finalise it as per older emails. But accounts need to be on the system to be able to do that.

and as long as that happens within the next 12 days (release in 13), all is good.

[gleaming tide]

Thanks Pip!

Yes I don't want to miss the power up either

[gleaming scarab]

Me neither, got an update yesterday from support that they are still working on the issue

So i guess they have run in some issues and maybe not only with my account i guess

But i was glad to hear they are working on it

[crystal solar]

is this normal to show when im logged in? shows eu. even tho im in the us. dont think i saw eu before the new ui? i saw this was said about before.

[patent schooner]

Well before it was sso.shadow.tech for all accounts so I guess now the backend server is simply just that url now. As you’ve got en-US at the end that then is the US account part.

[gleaming tide]

I got money ready to pre-order the shadow power plan. Now I’m just wondering what time will we get the emails today?

[patent schooner]

Todays emails are for those who have early access.

Not those with slots reserved for the 26th release.

[gleaming tide]

Gotcha. That must be really really good to have early access. That way if there’s no NDA they’re able to share how good the latency is and graphics are. Because I am wondering if there will be any latency issues or better latency with the new hardware and I’m curious about the graphics.

[patent schooner]

Why would latency change? Unless moving datacentre for it (Paris to Dunkirk) for example.

[crystal solar]

ok yea that does make sense just was making sure hehe

[gleaming tide]

Well, I know this is different but Nvidia GeForce experience was able to do ultra low latency because of their RTX hardware and better CPU and RAM.

That’s why I always ask that because if the new power plan is kind of similar to the nvidia, I’m wondering if shadow could pull it off

[patent schooner]

That’s input based latency not networking latency. So sure that would be better, and likely better encoding latency. But wouldn’t really be noticeable.

[gleaming tide]

Gotcha.

I’m still very curious if the people selected would be able to share some stuff if there is no NDA.

[patent schooner]

Sure they’ll be able to

Just bare in mind the GPU is different, performance will be slightly better for full release.

[gleaming tide]

Also, when we get the pre-order emails do we pay $15 upfront or do we pre-order it and then when we get the machine it’s the full 14+ whatever

[patent schooner]

Whether you pay for the days you'll have the Power up till next bill upfront when you finalise it or whether you'll pay those days on the next bill after Oct 26th is unknown.. You'll know when you finalise it..

[gleaming tide]

Meaning is there a $14.99 right then and there whenever we get the email pre-order it?

[patent schooner]

Either way, unless your bill is the 26th you won’t pay the full 14.99.

[gleaming tide]

Oh all right, cool. Because that means my bill is on the first of the month, unless it changed due to a late bill being paid.

[patent schooner]

Being late won’t change it.

[gleaming tide]

OK now I understand better.

[patent schooner]

So you’ll pay 5x 0.50 when finalising or on top of bill on the 1st

[tired root]

@patent schoonerAre the A4000s given for early access also the equivalent of the 3070 or only the A4500s given in the release?

[patent schooner]

The a4000 is 3070 class yes. The. A4500 is more 3070-3070Ti

[gleaming tide]

Weird. On my shadow page it says shadow PC started August 23, 2022 and ends on September 30, 2022 but yet I’m still able to use it. I am wondering if they didn’t change it because I’m in the process of migration?

I also still says uninstalling 768 GB storage installing 256 GB storage

[patent schooner]

Well if you’re still able to log into the sso old system then it’s not migrating yet, you get a message when trying to log in when it is. Why your dates are that I cannot answer.

[gleaming tide]

Which has been going on for over a week.

I mean, it’s not affecting anything. I believe it might just be glitch and I will open a support ticket.

[patent schooner]

If it’s on the old system, I’d just wait till the account is migrated. Can’t see them wanting to fix issues for old system lol. If you received the migration email and account still isn’t or haven’t received the email yet, then contact them about that.

[gleaming tide]

I received the three emails. But I haven’t gotten the email yet to actually pre-order it with the link.

Unless have all of y’all gotten the pre-order email to actually pre-order it?

[patent schooner]

I’m not taking about that.

Talking about the email detailing account backend migration.

[gleaming tide]

Oh OK I see.

[patent schooner]

People need to be on the new system to finalise the preorder (when that goes live) so if you’ve not received this or have and it’s taken longer than they said. Open a ticket.

[tight storm]

Shadow France livestreamed Shadow Power playing games, it was awesome. They played Spiderman and it had RTX Raytracing!! HYPE!

[patent schooner]

Yep will be an international stream later too and tomorrow https://twitter.com/Shadow_Official/status/1579879503844835328

Shadow (@Shadow_Official)

⚡SHADOW GAMING: POWER⚡

You didn’t ask for it, but we’re doing it anyway

We’re going to stream live from our International Twitch channel with the #PowerUpgrade this Thursday & Friday!

First games: #SpiderMan & #Cyberpunk2077

See you on @Twitch 🔽

https://t.co/Jyg8Lxp7tZ

▶ Play video

Twitter · Oct 11, 2022, 5:00 PM

[gleaming tide]

Nvidia can dynamically distribute gpu among users, especially since not every game fully utilizes the gpu. + that if you bought game for 70 euros you never have assurance that that game may not be removed.

[patent schooner]

I think they simply meant the fact GFN advertises they utilise Ultra Low latency mode, that's all.

"NVIDIA’s graphics drivers now offer a “Ultra-Low Latency mode” intended for competitive gamers and anyone else who wants the fastest input response times in their games. This feature is available for all NVIDIA GeForce GPUs in the NVIDIA Control Panel."

[gleaming tide]

That's really just where you live, sometimes you live closer to shadow dc and vice versa. I used to have 3.5 ms to shadow and 6 ms to Nvidia

[patent schooner]

Not network latency

It's also very game dependant how effective it is.. But in cloud gaming, when you have network latency to contend with.. It's minimal.

Is all to do with render latency which ultimately affects input latency @gleaming tide .. Granted render latency + encoding latency should be improved with the Ampere cards regardless.

[plush rampart]

Anyone else feel a bit bummed by the fact that as soon as we get an RTX card on Shadow (for those who do), they bring out new features only for the next generation 😢

DLSS 3.0 is cool and all, but hardware AV1 encoding in particular is what I'd love to have

If only RYX A4500 was actually part of the RTX 4000 series

I'm happy with RTX still, definitely gonna replay Portal when the RTX mod drops and can't wait to see what the modding community does with that SDK

[patent schooner]

Well.. The fact is the only Workstation Ada Lovelace GPU announced is the "RTX 6000" annoyingly named the same as the Turing RTX 6000.

When you consider the RTX A6000 is currently 5000.. Even with bulk discounts, the new RTX 6000 would be more than the A6000... It wouldn't be viable at this time.. Especially not for 44.98 p/m and in the numbers they'd need.

In my PC I have an Arc A380 (cheap thing at £149) AV1 is great, current state of HW Accelerated playback is not 😄

Also the RTX A4500 is only 10-11 months old.. I imagine the ones to replace this tier won't be released for another 12-18 months anyways.

[austere escarp]

So if my account is still in migration, it's still in maintenence since yesterday when we spoke, and we are supposed to recieve new emails today so I open a ticket as you said or wait and see till later?

[patent schooner]

You’re only meant to get email today if you’re part of early access, which you’d have specifically accepted late last month, are you one of those ?

Otherwise just give it till tomorrow and chances are your account is migrated to the new system ready for when finalising of the preorder for 26th release is up.

[gleaming tide]

Is really just how much you have for it, you can just rtx 6000 game at shadow but then you have to business a 200 per month

Certainly has advantages such as 32 GB ram and xeon cpu

[patent schooner]

That’s the Turing RTX 6000. Not the yet to be released Ada RTX 6000.

Which is what is being spoken about. Ada based GPUs

[gleaming tide]

I think if it becomes available then it will be via business branch in the beginning

[patent schooner]

Doubtful

It’s an RTX 4090 workstation equivalent.

Be a while till Shadow has something like that, even at Business level.

[gleaming tide]

In business market, 200 per month is cheap, consumer will never publisher that

So they will get their comps back on that faster than on us as gamers

[patent schooner]

I get that. But it’s all about relevant cost to be profitable. If 200 odd is so the Turing 6000 is profitable. The Ada 6000 would be quite a lot more. The Turing one is around 2000-3000, the Ampere a6000 around 5000. The Ada 6000 would likely be 6000-7000+

Maybe in 12-18 months business might have more spec packages. Who knows.

Anyways back to Power specifically. You’d imagine the “4070 class” Ada workstation cards, which would replace the A4000/A4500. Would be what shadow replace with in 2-3 years.

[gleaming tide]

I can tell you that if shadow had given last years cpu times extra upgrade, people weren't complaining so much about boost now, I hope they take that into account in new config, especially with cpu and ram

[patent schooner]

Huh

[austere escarp]

I believe I did, I have the email saying I'll receive a email before the 26th. That's why I asked cause the migration was supposed to be done between Friday and Tuesday. But didn't start till yesterday and is still ongoing. I guess I'll wait and see when people get their emails today and then contact support if no update.

[patent schooner]

That’s not early access then. Early access starts today.

500 slots for European people, priority went to those who preordered Ultra or Infinite in 2019 and didn’t get it.

[gleaming tide]

you are relevant cost to be profit giving, but the problems you run into with current config is barely upgrading, I hope with new config they improve that point

[patent schooner]

I’m not understanding what you’re saying @gleaming tide

[gleaming tide]

current boost we have has a problem with cpu because upgrading takes years. i hope they learn from that in future

[patent schooner]

Thats' the whole point in the Power add-on ..

ultra and infinite were meant to be that... But you know what happened.. everything needed to be reset... So this Power add-on is the start of the upgrading cycle of 2-3 years.

[austere escarp]

I guess I just misunderstood the emails, thanks again

[gleaming tide]

yes that's right that was the plan idd, that's why I became a klent once because I found quite genius

I hope they keep it up

[patent schooner]

So the plan going forward is that in 2-3 years Base Shadow will likely get Power spec and power spec newer.

And who knows.. By then we could have more bespoke add-ons.

[gleaming tide]

I hope for people with base they upgrade the cpu for them too

[patent schooner]

I mean I know there's some different CPUs floating about.. But in general.. No Base Shadow won;t change as a whole for those 2-3 years.. It's not viable, you need to change more than just the CPU.

If they want more they pay up for the add-on. Simple as that really.

[gleaming tide]

no right, they could also choose cpu from power upgrade for base and then less cores

[patent schooner]

It doesn't work like that.

What would they then do with all the motherboards and racks for the base... Wasted.

Then they need a crap tonne of new gen motherboards to plonk old gen ram and gpus on. the ram which might not be compatible.. Then spending a whole lot of money unnessarily.

[gleaming tide]

they could still rent those out in the just server market, ovh has more server with old xeon,s

advantage is that they can always use the old hardware from ovh

[patent schooner]

Either way, waste of time, money and resources. Would rather they focused on getting as many Power spec HW as possible.

[gleaming tide]

yes once the power up would be best inderdaat

[patent schooner]

Even then.. Base shadow should stay as it is

Least till Power upgrades.

Then they recycle the HW down

[mint briar]

Just move to Europe. Much better than America.

[gleaming tide]

yes maybe we will get 3 tiers again someday xD

[mortal sonnet]

Anyone with the email yet?

[gleaming tide]

p.s i hope shadow remains profitable by the way with the current prices of enegie

[mortal sonnet]

Still unable to log-in to my account so migration must be happening still for some of us.

To the new account UI. Anyone else?

[patent schooner]

What email specifically?

[mortal sonnet]

Saying they have access to the 'Early Access' today.

[patent schooner]

The ones getting that email today know they already have early access.

[mortal sonnet]

Just scrolled up, seems to be later 🙂

[mortal sonnet]

I pre-ordered Infinite and never got it.

[patent schooner]

Okay, but on the 22nd-23rd did you get an email saying to accept early access?

[mortal sonnet]

But might have be flagged off the system when I wasn't subscribed for 2 months due to changing machine.

[mortal sonnet]

Yes

The October 26th one, yep.

[patent schooner]

That's not early access. That's access on release day

[mortal sonnet]

I got the first email 20th

14:18 GMT

[patent schooner]

It literally had a button in the email to get the early access. Sent on the 22nd

[mint briar]

Sign a petition to make a day into 12hrs.

[mortal sonnet]

I got this one on the 22nd

[patent schooner]

And you clicked it and it didn't say about being full?

[mortal sonnet]

28 I got this

[patent schooner]

Yeah so no.. Not early access nor 26th

[woeful gulch]

Slots are full. You're getting it on november

According to your email.

[mortal sonnet]

I got this one on the 10

[patent schooner]

Yes everyone with a preorder got that one

[mortal sonnet]

However it's the 3rd day and my account is still migrating and no password reset email.

[woeful gulch]

Everyone is getting migrated to the new Ui anyway

[mint briar]

U didn't get EA

Wait like us normies for 28th

[mortal sonnet]

Shadow support said I was on the preorder list

[woeful gulch]

You are on priority for november

[mortal sonnet]

I pre-ordered Shadow Infinite and never got it

[patent schooner]

Well as you have priority for November.. They likely aren't in a rush to get it done.

[mortal sonnet]

Pre-orders from Shadow Infinite are on the priority list so there's been a mistake somewhere.

I can't even get into my account now.

[patent schooner]

That's irrelevent.. Those people only had Priority.. Not meaning guarenteed... Those 500 slots went within minutes.

[mortal sonnet]

Or log-in as it requires me to login via browser

[mint briar]

Priority doesn't mean early access

[woeful gulch]

^

[mint briar]

U aren't getting it tomorrow

[mortal sonnet]

Ok, how come the account is locked now ?

[patent schooner]

Either way you can use this - https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form to contact support about the account migration taking a while.

[woeful gulch]

Account being locked is normal. Had mine go to "maintenence" for 4-5 days until i was able to login.

[mortal sonnet]

Yes I did do yesterday, support seems slow.

[patent schooner]

busy would be the optimal word.

[woeful gulch]

Although.. got this lol

[mortal sonnet]

Ok, so I expect some rebate for that down time as I have client work to do which with Go Pro Studio.

[woeful gulch]

Cant even subscribe to shadow.

[mint briar]

Yes they are physically carrying the cloud on their capable shoulder. Cloud weights a lot yknow

[mortal sonnet]

It's annoying the login system requires to be logged in ah

The Shadow client

Needs to use a browser to verify downside of the new system ouch.

[woeful gulch]

Ended up paying a past due bill which was meant for both september and october. I had about 10 or so days left but my shadow was not reinstated

[patent schooner]

I assume you've gone to https://shadow.tech/ - Gone through the order process and when it asks to register, say you have an account and log in?

[mortal sonnet]

(Don't worry not arguing), the Power Upgrade is worth it.

Thanks everyone for your help. I appreciate it. 🙂

[woeful gulch]

Yeah did the usual. Went back and forth with support. Made the case go on hold and referred to another department lol

[patent schooner]

And yes @mortal sonnet Once your Shadow is accessible again, as you've contacted support and they can see your account is stuck.. They will ofc credit the account for downtime.

[mortal sonnet]

Is it normal to get French writing back from the support emails?

[patent schooner]

Even US are.

[mortal sonnet]

Thank you Pip

[woeful gulch]

This was a couple days ago. So just waiting it out.

[mint briar]

It's Luca!

[woeful gulch]

Aurora tried helping me out though. Luca ended up taking over haha

[mortal sonnet]

I used the help desk as that's the only login thing that works for me but ended up with French writing so wasn't sure if my request is going to the right place?

I did selected Europe chat for help desk. I expect they are just very busy with all the 'Power Upgrade' questions.

[woeful gulch]

You've gotten a bot message... lol. Im sure they are equipped to understand english.

[patent schooner]

From what I have seen in the last 48hr.. All automated responses to tickets being opened have been in French.. Why? I have no idea 😄

[mint briar]

Luca is loco

[mortal sonnet]

'Power Upgrade' 😉

[woeful gulch]

Eh we'll see lol. First time seeing him instead of Aurora.

[mint briar]

Aurora sounds not too loco . Luca is the power upgrade.

[mortal sonnet]

My Shadow password renew was in junk/spam this morning ah

So looks like I was migrated now to the new UI, yay can't wait to see it.

New account UI is beautiful

[mortal sonnet]

Odd as I have VIP contacts and wasn't a phishing scam

AccountUIcellent

Now I join the Shadow 20 January 1970 club

[tight storm]

Any Early Access peeps got thier Shadow yet?

[mortal sonnet]

Soon

[patent schooner]

Tbf I don't think many are in this discord.

Otherwise they'd be raving from the rooftops

[pale vine]

true

[mortal sonnet]

#reddit-posts Keeps an eye on

No one yet on Reddit. My theory is there has been a slight delay.

Since some accounts like my were migrated to the new UI on the 3rd day.

The team will be working hard behind the scenes.

✨✨✨

[pale vine]

[gleaming tide]

Has anyone posted about having access to the early power upgrade, or are we all on the same boat?

[patent schooner]

Read up a tad lol.

[mortal sonnet]

Not seen anything here or on Reddit

Maybe most people who got it are YouTubers under embargo at the moment from posting a review.

It’s nearly the end of the day here in EU / UK

7pm here so maybe tomorrow now those emails go out.

[mortal sonnet]

And of course those who had Infinite or pre-ordered

[gleaming tide]

I'm sure things will get fixed. The upgrade is well worth the wait!

[crystal solar]

i noticed this is in my account right now. this is ony for early early access people right?

cause it deos say it needs a coupon

[ionic heath]

Yeah I see that as well. Hopefully they follow through soon

[patent schooner]

Yes for Early access. Not sure why it’s even showing for those without it.

I guess maybe it’ll then update to remove the Early Access part.

Considering early access isn’t even in the US.

[crystal solar]

yea a bit confusing hehe. when i saw it when i woke up i went right to my email just incase for any emails 🤣

[ionic heath]

People in the US won't be allowed to partake in Early Access?

[patent schooner]

No.

The hardware for it is in France lol.

Tbf it’s only 500 slots and 12-13 days before release. 5 less a month due to being slightly weaker gpu.

[grizzled osprey]

What gpu equivalent power upgrade will get in USA/Canada?

[gleaming tide]

3070

A4500

[patent schooner]

Honestly no idea who gets AMD and who gets Nvidia. Or whether it’s a mix of both and choice.

[gleaming tide]

I think amd will be later

[patent schooner]

I guess we’ll find out in 13 days lol

[gleaming tide]

These days feel longer and longer

[grizzled osprey]

November for me... if I finally got the email

[gleaming tide]

I feel bad for you

[grizzled osprey]

I'm not the only one that don't got it yet.

[gleaming tide]

https://www.twitch.tv/shadowpc_official

is now live

bet

[arctic horizon]

Rip 😦 cant buy anything (loading loop)
I guess my account still migrating

[tight storm]

So I'm in US, and I have the button to upgrade to Power Early Access. Why?

[patent schooner]

Cause it’s likely global code and will just remove the early access part after.

[dapper rock]

Still sitting here waiting for the email... Guess I should just wait till tomorrow 😅

[tight storm]

Imagine if I get a code too, that'll be funny!

[crystal solar]

Really more likely i probably going to have too add a card to my account... Still no sign of the referrals showing up.. Contacted the support about it days ago. said this

Not on my end they dont show lol

Unless they on the account and its just not showing for the end user yet

Replied to them and told them on my end they not showing. But yea haven't had a reply yet . So probably best to add a payment for now than get them to refund when i get charged lol.. Cause yea when its time to reserve the power upgrade slot yea dont want to miss it lol

[gaunt breach]

I never got the email but I was supposed to get the power upgrade, it says something about a coupon but I don’t have it

[gleaming tide]

wait so for people in the u.s., you have to wait til the 26th to be able to use the power upgrade?

[tight storm]

Yup

[obtuse gorge]

Um guys. I got that e-mail saying they would change the website and back office. I got the email at Monday saying they would change it between the night or the day after. But I haven’t received anything yet after this. Is this a bug or a common problem amongst all shadow power upgrade pre orders?

[patent schooner]

It’s the same for everyone who has a preorder. Except 500 people in Europe.

@obtuse gorge check Spam

[gleaming elk]

those 500 get the a4000 as victor shown on twitch last night, slightly less then the cards they are going to use, so id not rush in for them

[crystal solar]

New account UI is weird i will say that. I just noticed even my phone number was listed in french 🤨 had to change that... lol than also had to put my name in too sense it was blank. lol.. Than i sent a 2nd ticket cause i wasn't getting any more replys from my old one .. And that came back in french and it even made a ticket in the french support site 🤨

[patent schooner]

Yep, well preorder peeps are the first to be migrated to the new system, there’s bound to be unforeseen issues.

The support agent reply will be in English though, so that’s fine.

[crystal solar]

ok good to know it will be english hehe just hope i get a straight and fast reply lol... aurora answered it fine but yea not fully cause on my end i don't see anything as i told them lol...

[mortal sonnet]

Shows for me here in the UK.

1 step closer

[patent schooner]

Yep seems to be global code in the backend system, so appears on all.

[mortal sonnet]

I found it a little hard to find with the mobile ui. With it being under manage subscription. Rather than a separate page.

However that’s just how the new ui system works so takes time to get use to.

[patent schooner]

Yeah, being that mine will be on legacy for some time. I've not gone hands on with the new system. So can't even assist people 😫

[mortal sonnet]

Today I think we will see people have access to ‘Early Access’.

*(EU)

[patent schooner]

Hopefully, seems they ran into billing issues yesterday hence the delay, but I guess it's good to get these kinks out of the way 😛

[broken sphinx]

They ended up not sending emails, yesterday that is?

I haven’t been much in loop with the EA

[patent schooner]

Not sure if emails went out and then when inputting the access coupon is when billing issue occurred, or whether Shadow found an issue and delayed the emails. Only saw FR Mod mention the delay briefly.

[mortal sonnet]

I was migrated to the new UI on day 3 (yesterday), when they said it would take 2 days. That’s why I figured today we will see the emails.

Shadow team working hard ✨✨✨

[mortal sonnet]

Thank you

[patent schooner]

Not that I've even seen anyone in here with early access anyways

[mortal sonnet]

Yep, maybe embargoes with YouTubers so they can’t share anything. Wasn’t it said ‘Early Access’ was Infinite users and the tier below, then people who pre ordered like me who never got Infinite which was a subscribe form. Then there was some extra giveaway spots from what I saw. ?

[patent schooner]

There's no embargos or NDAs

[mortal sonnet]

Oh right, from the last email it seemed more information would be shared could have been under embargo’s and NDAs so people have access now but can’t release anything. Thank you

[patent schooner]

No they said those who had those preorders and didn't get got priority to the early access, there's still only 500 slots.. Those went quickly, that 500 would cover a very small % of those with the priority

[broken sphinx]

I see.

[mortal sonnet]

Thank you

For clearing it up.

[patent schooner]

No problem

[copper lake]

I wonder if there sending out codes to Infinite and Ultra users before the people that Preordered 🤔

[patent schooner]

That's not how it's done.

Basically, those who registered interest way back when in May onwards.. Were then emailed 20th-23rd September.. Those who filled in the form in September, then if in priority bracket received email about offering Early Access or keep full release spot for 26th.. IF there were any slots left after those Priority it would then go on a first come first serve to others in Europe who had a slot reserved for release.. All 500 slots went before general pre-orders were contacted.

So therefore the codes going out, are those that accepted the early access late last month.

And it's not Infinite and Ultra users, but those that preordered it back in 2019 and never got it.

[mortal sonnet]

I pre ordered Infinite and never got it. No code yet.

[patent schooner]

There was only enough HW for around 10% of preorders. Granted some of those left over time opening up slots for those still waiting.. But you can imagine, even taking into account people leaving Shadow completely. The number of people left on Base Shadow with the preorder outstanding would be a lot more than 500

[patent schooner]

Because you didn't get the Early Access email. Your Power is priority for November restock. Didn't we go over this yesterday ? 🙂

Basically meaning too late to respond to the initial preorder email.

[mortal sonnet]

I got the email on the 20th and hit pre-order it right as it came to me. Like I mentioned as I canceled my old machine then it probably didn’t count the Infinite pre-order as my new order was counted as a new user. No worries, thanks for the help.

[patent schooner]

Yes they would have given priority to those with an active Shadow throughout.

But even then, seems it was too late for your datacentre to reserve slot for release.

[mortal sonnet]

Yeah

[vagrant lance]

is there a new page for my account or is just still https://eu.shadow.tech/ after changing my pw for Power Upgrade? : )

[patent schooner]

SSO would be the old one eu.shadow.tech being the new url

[spare needle]

When is the Email sent out for the power upgrade?

[patent schooner]

Which one?

[brazen canopy]

I’m still not moved, while I’m in Dunkirk and the sso is the old one. I’m within the pre order first badge

[patent schooner]

Did you receive email about acc migration?

[brazen canopy]

Nope

[patent schooner]

Well I’m pretty sure they’re being done in batches leading up to release, but I’d suggest contacting support.

[brazen canopy]

I will do

[vagrant lance]

dunkirk will moved by hundreds of small boats

past is the future ;>

[copper lake]

Shadow Infinite was a very old subscription that has been discontinued did you actually get it when it was still a thing?

[mortal sonnet]

I didn’t get it but just before Shadow was taken over there was a pre order form but never got it. But with the new owners probably didn’t take this into account. And was just the original back when it was available.

[mortal sonnet]

I think I deleted the emails, it was around last year from what I remember.

[copper lake]

Ahhh I see

[queen kraken]

So if you had the upgrade heads up email you'll obtain the upgrade?

[mortal sonnet]

Also my old machine I deactivated the subscription for so potentially if I kept the same machine I could have been under ‘Early Access’. This was because you could save £5 each time with the promo code method if you had new machines. (Cost of living) is tough at the moment.

[mortal sonnet]

Did you get emails with dates?

Are you in the EU?

[copper lake]

There selecting users to receive a link to purchase power and receive the coupon

[queen kraken]

I just got the As planned, your account has been transferred to our new, more secure interface to allow you to finalize your purchase of the Power Upgrade soon!

EU yes

[mortal sonnet]

The longest to wait is November so that's not too bad.

Just a few more weeks

[copper lake]

Just wait for an email with the Power link if your selected but EU has to wait a couple weeks

[mortal sonnet]

I got that yesterday too, glad you got the new UI. Enjoy

[queen kraken]

plus got that: Finally, you are among the first to migrate and your referrals aren’t concerned at this time.

we'll see what happens 🙂

[spare needle]

I got my account migrated and im waiting so I can upgrade… do you know how long it’s going to take?

[patent schooner]

Well release is the 26th.. Finalising of pre-order will likely happen next week or beginning of next I assume.

[spare needle]

Wdym by finalizing

[patent schooner]

So that it's all ready to use. Like the emails have mentioned.

You might have to pay up front for the days from release till your next bill date, or pay those days on the next bill after release. Unknown yet.

[spare needle]

Do you know if I’ll get the early access discount still?

[patent schooner]

Are you in early access? If so that should be starting within the next day or two if the billing issues are sorted. Like you got the email with the button that said Accept Early Access.

[spare needle]

The only thing I got was that email

[spare needle]

I didn’t get another email after that

[patent schooner]

That's not early access

[spare needle]

Minus the part of my account being migrated

[patent schooner]

You would have had one on the 22nd/23rd September..

Otherwise you just have a slot reserved for release.

Which will be mentioned on the other preorder emails

[spare needle]

So I won’t get a discount?

[patent schooner]

Why would you ? That's for people with the Early access GPU (A4000) which is why it's 5 less a month

[spare needle]

Alright

So do I have a early access slot at least?

Or a preorder slot?

When it releases

[patent schooner]

You have a preorder slot, for release date.. Unless it states you have priority for November restock. Your emails will detail this

[spare needle]

So when do you think I’ll get it?

[patent schooner]

Get what? 😄

[spare needle]

The power upgrade

[patent schooner]

You tell me ? lmao.. Only you have access to the email that states if you have confirmation of release date slot or not

[spare needle]

Lol ok

[tight storm]

Any Early access peeps got thier email code yet?

[mortal sonnet]

Within 3 hours I would say, if they haven’t been given out yet.

[spice laurel]

Impatiently waiting lol. Not like I'd be able to play at work anyway though lol

[patent schooner]

You have early access ?

Not seen any of the 500 here tbf.

[mortal sonnet]

#📺┃shadow-news

[dapper rock]

Judging from my emails I’ve gotten into the early access

[patent schooner]

Yep, so some have been activated, some will be later today and some next week.

Definitely seems like there’s no one here with the early access. I guess with 500 between the European regions isn’t much at all.

[patent schooner]

Oh? You would have known last month.

[dapper rock]

I had to renew my password so they can finish the process, atleast that’s what it said

[patent schooner]

That’s not early access.

[dapper rock]

😭

[patent schooner]

That’s account migration. Early access you would have received an email on the 22nd or 23rd last month with a button saying Accept early access.

[dapper rock]

That’s confusing because they mentioned pre-order and stuff so I just assumed that meant I’d get early access

That’s lame. I’ve been using shadow for ages ☹️

[mossy egret]

So do we 😉 But waiting is almost over

[patent schooner]

Early access was given priority to those who preordered Ultra and Infinite in 2019 and never received, even then it’s only 500 slots and a slightly lower end GPU. A4000 vs A4500. Anyways, if you have preorder slot reserved for release it’s only 12 days away

[gleaming tide]

I have upgraded to power user away from my ultra but now sure when it will happen 🤷‍♂️

[patent schooner]

Well 21st or 22nd then I guess but no. There’s no Accept Early access button that’s preorder. This is why yours is November I guess if you only got that on the 23rd. People got that on the 20th

[patent schooner]

If you’ve got Preorder slot reserved for the release or priority slot for November restock. Your account will be migrated over to the new system, ready to finalise the order before release.

[gleaming tide]

I have it preorder reserved, my account has already been migrated to the new dashboard

But no new shadow power yet

[patent schooner]

Yeah no one has yet. With release on the 26th. I assume finalising will happen next week or week of release.

[gleaming tide]

🥳

[patent schooner]

Either way, as long as finalised before the 26th you’ll have it on that date. Barring any further complications, to which seems they’re hitting them all now for early access people’s.

[gleaming tide]

Ye do you still have your ultra?

Or did you move to power?

[patent schooner]

I have infinite.

[gleaming tide]

That's the one

Did you move or going to?

[patent schooner]

Might move over at some point, depends if I need to save the tenner a month and not needing the extra storage which is nearly that the price difference anyways. Makes sense to leave a slot for someone on base shadow lol

[gleaming tide]

Ye 😅

[spice laurel]

Apparently not after doing my research. So I just read it's not available for US customers but I still got the email change and upgrade early access email. That sucksss or did I get lucky?!?

[patent schooner]

Got a screenshot ?

[spice laurel]

Of which, my email or it not being in the US?

[patent schooner]

An early access email you received.

[patent schooner]

That’s not an early access email. That’s confirmation of your account being migrated to the new system.

And a preorder email

Early access emails had a button saying accept early access

Like this one.

[spice laurel]

Ohhhh ok, well that sucks but atleast I don't have to keep running back to check my emails every 5 mins I guess. Womp wompp

[patent schooner]

Just keep an eye out for when you finalise the preorder. Otherwise you’ll lose your slot for release.

[gleaming elk]

and you get a better gpu

[patent schooner]

I mean preorder at all

If don't finalise it you lose your spot and have to wait.

[gleaming tide]

Is there a problem with the payment system in the power upgrade early access?

I will pay the early access but PayPal is gone and my creditcard give me a error from the client side

[patent schooner]

#📺┃shadow-news

[crystal solar]

Idk something for sure not right with this new reply even tho 3 days ago they said everything was transferred with my account but yea nothing was showing and the code wasn't showing either just like everyone elses code not showing either. And i never had this problem or issue sense 2018. and it now just became a problem?????? I mean i shared my code back than as everyone does 🤣

[pale vine]

How many emails do I need to get the preorder in

so many

[patent schooner]

Well I guess they were doubling down on something.. Yes referral codes haven't been migrated over.. But they're saying yours won't at all for the reason listed.

[patent schooner]

At least 4 I think.. 😄

Well actually 1 more.. Which will be the finalising of the preorder 😛

Also Code-Spamming would mean putting on a coupon site for example.

Which is against ToS.

[crystal solar]

i didint do that i shared it like anyone else would . i mean as i told them too let alone how is it under my control if someone else uses my code than share it too everywhere??? that's not my problem and i shouldn't be abused over it.. let alone it ony became a thing now after all these years? i mean i kept in contact with the team too with it and they always told me keep up the good work what i was doing.

[patent schooner]

I can only say what I see.

[crystal solar]

Guess i keep up with support and see what comes out with this. all i know i benefit with my credits all these years never had a problem or was told otherwise and everything was in good standing from what i was told all those times. than idk it just became a problem now lol

[patent schooner]

Well it says that credits from deactivated ref codes won't be guarenteed to transfer over.

It's been deactivated for over 2 years, surely you would have noticed no more being added onto the total 😛

Anyways, that's enough off topic.. This is meant to be for Power megathread.. Feel free to open another post for this

[gleaming tide]

I understand it is difficult to transfer but it is not really a early access when the upgrade is so close at 26 oct. 🤣

[patent schooner]

Anything earlier than release is early isn't it 😉

[crystal solar]

yea i forgot it was in the wrong channel too lol.. i just keep up with the support about it i do have all the proof i need if that will even get me anywhere with them lol

[gleaming tide]

Thats true but i will see how many hours before the release i have it 😁

But after that i love the shadow system

[exotic crypt]

Does our system get wiped after the Power upgrade?

[patent schooner]

https://help.shadow.tech/hc/en-gb/articles/5964133110812-Power-Upgrade-FAQ

[exotic crypt]

Yikes! My DC is Paris, so the email asking me to migrate to their back office means they’re going to wipe my machine then?

[patent schooner]

The account migration won't... But the activation of your Power will.. As it's in Dunkirk

[exotic crypt]

Right, I understand now. Thanks. I am really not savvy with this and Shadow really doesn’t make it intuitive. So what are my options for saving everything to put on the Power machine? External drive?

[patent schooner]

That'll take forever, best thing to do would be upload to cloud storage, only really would need game saves that aren't in cloud.. Any important things should be backed up regular anyways 🙂

[exotic crypt]

It’s all app, car and track mods, stuff for sim racing, settings for VR that took me ages to work out, all sorts. I think if I had to start again from scratch, I dunno what I’d do. I better look into it then fast!

[tight storm]

All my games are in the cloud thank god!!

I love Steam!

[jade bobcat]

so did the early access people got an email yet or like still dont know who

@patent schooner

[patent schooner]

#📺┃shadow-news

No one has mentioned here though that they have it.. I think I saw one get the email on 22nd Sept and all slots were gone... 500 isn't many split with FR and DE also .. So I guess the English speakers aren't on Discord.

[jade bobcat]

Wait so US is not part of this

[patent schooner]

No

[jade bobcat]

sadge

[patent schooner]

Well the HW for it is in France lol

[gleaming tide]

https://tenor.com/view/bonjour-paris-france-french-gif-10005554