Asking for Help - Guidelines (Must Read) | Shadow (ENG) | Page 1

toxic marlin Sep 19, 2022, 7:23 PM

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🚨All Community Support posts must follow the specified format in order to provide adequate assistance🚨

diamondbullet Short description of the problem/error code in the title!
Exact problem description
Please use the tags when creating a new post
For any billing inquiries, please contact the Support Team directly by submitting a ticket from your account page

inner kelp Oct 18, 2022, 7:47 PM

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-- READ ONLY --

Shadow Support:

From your account page, click Support: https://eu.shadow.tech/account/
If you are unable to access your account or do not have one, use the Help Desk form: https://shdw.me/HC-B2C-Support_Form

spiral fiber Feb 21, 2024, 9:51 PM

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-- READ ONLY --

If you are reporting a latency issue, please provide the following in your post:

bullet_small Your data center, which can be found at the bottom of the Help section in your launcher
Your Internet Service Provider (ISP)
Your connection type (WiFi 2.4/5GHz, 5G, Ethernet, hotspot, etc
A screenshot of the stats monitor in the Quick Menu, after playing a game for 10 minutes.

#Asking for Help - Guidelines (Must Read)