Xbox Controller Connection Issues | Supergiant Games | Page 1

sharp spruce May 8, 2024, 1:55 AM

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Hi tmoon, are you still encountering this?

bright wren May 10, 2024, 3:56 AM

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Oh, hey! I think this is also happening to me.

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The controller will stay on, but as soon as I bring the game back into focus, it will turn itself off.

bright wren May 10, 2024, 4:55 AM

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Weird, it eventually started working again

sharp spruce May 10, 2024, 4:10 PM

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Hi @bright wren, thanks for the reply! What xbox controller are you using?

bright wren May 10, 2024, 5:09 PM

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@sharp spruce It's an older Xbox One controller that I still need the dongle for (no native BT). Model number is 1697!

sharp spruce May 10, 2024, 5:12 PM

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Good to know. If possible, can you send the following logs to support@supergiantgames.com?:
C:\Program Files (x86)\Steam\logs\console_log.txt
C:\Users%username%\Saved Games\Hades II\Hades II.txt

It would help us with improving the controller support in future updates!

bright wren May 10, 2024, 5:12 PM

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Sure thing! I'm on my work computer currently but can switch over and send that your way 🙂

sharp spruce May 10, 2024, 5:15 PM

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Xbox Controller Connection Issues

bright wren May 10, 2024, 5:26 PM

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@sharp spruce Sent those your way! The logs line up with what I was experiencing. I would turn the controller on, and it was fine. As soon as I made the Hades II window active, it would immediately turn itself off. Logs seem to corroborate that

2024-05-09 22:54:23 [MainThread      ]            Program.cpp:437   INFO| Window Active
2024-05-09 22:54:23 [MainThread      ]       SDL2_GamePad.cpp:445   INFO| Unable to create the haptic device: Haptic: There are 0 haptic devices available
2024-05-09 22:54:23 [MainThread      ]       SDL2_GamePad.cpp:121   INFO| DetectGamePadModel (Vendor ID: 0x45e, Product ID: 0x2dd)
2024-05-09 22:54:23 [MainThread      ]       SDL2_GamePad.cpp:188   INFO| Falling back to SDL controller detection. Type: 2
2024-05-09 22:54:23 [MainThread      ]       SDL2_GamePad.cpp:509   INFO| Gamepad added: Index = 1, Name = Xbox One Controller, GUID = 030000005e040000dd02000000007200
2024-05-09 22:54:23 [MainThread      ]       AudioManager.cpp:2372  INFO| ResumeAllGameSound
2024-05-09 22:54:23 [MainThread      ]       SDL2_GamePad.cpp:543   INFO| Gamepad removed: Index = 0, Name = Xbox One Controller, GUID = 030000005e040000dd02000000007200

sharp spruce May 10, 2024, 5:27 PM

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Great, thank you for doing that!

#Xbox Controller Connection Issues