#h1-tech-support | Supergiant Games | Page 28

brittle juniper Sep 17, 2020, 3:12 PM

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@sharp narwhal Will I be able to merge my Epic and Switch progress when the cross save releases?

sharp narwhal Sep 17, 2020, 3:12 PM

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You'll be able to move one to the other, as I understand it

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If you had an empty save slot on Epic and that save slot had data on Switch, you could "merge" it, but if it's data on the same profile you're going to have to choose one, I'd imagine.

celest briar Sep 17, 2020, 3:13 PM

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Im not sure if this is the place to say it, but I think the artemis trading card has the text of archilles

sharp narwhal Sep 17, 2020, 3:14 PM

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Hey, thanks for the heads up, we're looking at that now

brittle juniper Sep 17, 2020, 3:15 PM

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@sharp narwhal thank you! So it is specific save files, not like, an overall wipe of the game saves from one to the other? I only have the one save file on PC, so if so I would happily buy the switch version today if I can just merge that one save file easily later

sharp narwhal Sep 17, 2020, 3:15 PM

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I'm not too sure and can't really say - we're still working on the feature. Keep an eye out for more details about that later

brittle juniper Sep 17, 2020, 3:16 PM

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@sharp narwhal aight, I may hold off then. Regardless, this is super exciting! Best of luck working on everything with the launch. 🙏

plucky pelican Sep 17, 2020, 3:21 PM

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Hey I have a question, I activated the Epic services but said me that doesn't work because cross game desactivated or something like that

sharp narwhal Sep 17, 2020, 3:21 PM

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Try closing out of the game and starting it back up again; you'll need to authorize Hades to access your Epic account in your internet browser

plucky pelican Sep 17, 2020, 3:22 PM

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Oh I did that, then my game crashed

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Is saying me this so I supose that until crosssave is not here I can't get into the Epic service, no?

📎 unknown.png

sharp narwhal Sep 17, 2020, 3:23 PM

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No, Epic Online Services are different from cross-saving - it's more like cloud saving

plucky pelican Sep 17, 2020, 3:23 PM

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Aaa fix it

📎 unknown.png

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Thanks for the help

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It was just disabled and then restart the game and activated now

sharp narwhal Sep 17, 2020, 3:28 PM

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Good to know, thanks! Glad it's working

wary pivot Sep 17, 2020, 3:30 PM

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Can I report Steam trading card issues here? Cause Artemis' card has a description of Achilles.

stark mason Sep 17, 2020, 3:31 PM

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Are there plans for a Linux binary still, or is that no longer a possibility given the engine swap?

wheat yarrow Sep 17, 2020, 3:33 PM

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Very minor issue but the Artemis trading card on Steam seems to have the wrong description

📎 unknown.png

rain cradle Sep 17, 2020, 3:34 PM

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Are there plans for a Linux binary still, or is that no longer a possibility given the engine swap?
@stark mason The new engine support more platforms than the old one, including Linux. But as They say , currently Switch and PC (MAC and Windows)

stark mason Sep 17, 2020, 3:35 PM

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Sure, thanks, I'll run through Proton for now.

violet lotus Sep 17, 2020, 3:40 PM

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Hey does anyone know if you can transfer save files from epic games over to steam?

tropic snow Sep 17, 2020, 3:43 PM

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hmm can't seem to get hades to launch past black screen since newest update

sharp narwhal Sep 17, 2020, 3:44 PM

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@wary pivot @wheat yarrow We're aware, working on that now!

tropic snow Sep 17, 2020, 3:44 PM

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ah finally just sat there for a few minutes

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ignore me 🙂

sharp narwhal Sep 17, 2020, 3:44 PM

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@violet lotus Epic and Steam save in the same location; your saves should work automatically, no transfer required

clever shoal Sep 17, 2020, 3:44 PM

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GWchadThonkery

📎 unknown.png

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why is hades installation botched

thick lava Sep 17, 2020, 3:46 PM

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Right-Click > Properties > Local Files > Verify. That usually starts the update (if it doesn't start automatically)

clever shoal Sep 17, 2020, 3:46 PM

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hmm well it didnt start, would it help to specify that im on macos?

📎 unknown.png

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i got the game downloaded in windows dual boot fine tho so theres always that as a backup plan

thick lava Sep 17, 2020, 3:47 PM

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Give it some time to finish the verification, and if there are any updates pending, they should start. Otherwise, restart Steam

violet lotus Sep 17, 2020, 3:48 PM

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thanks so much!!!

clever shoal Sep 17, 2020, 3:50 PM

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it already finished verifying a long time ago, tried to verify several times again, still no download

copper hedge Sep 17, 2020, 3:55 PM

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I've been having a lot of random game crashes since the Blood Price update, any fix to it? I'm on win10, nvidia GPU

green narwhal Sep 17, 2020, 4:00 PM

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I have the same problem as @clever shoal , start download instant finish but no files
Verify and Delete/Install again doesn't work

sharp narwhal Sep 17, 2020, 4:00 PM

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@copper hedge If the crashes are prompting bug report windows, submit those to us and we'll take a look; if the game is freezing or crashing to desktop without a bug reporter window, reach out to us at support@supergiantgames.com

hardy blaze Sep 17, 2020, 4:02 PM

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this is less so a game question and more general, but is there any way to run 32bit games like hades on my mac? or is there no possibility since i updated

dim spruce Sep 17, 2020, 4:02 PM

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@hardy blaze Hades should be available on Mac now yes

rapid spire Sep 17, 2020, 4:03 PM

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The game doesn't work at all. I start it through Steam, all i get is a black screen and a bug report window.

west dragon Sep 17, 2020, 4:06 PM

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There's been some stuttering i've been getting during 1.0 launch today while ||entering the fight with Hades|| every now and then the game seems like it goes into 20 fps but my counter doesn't see that. This just started happening with v1.0

silent haven Sep 17, 2020, 4:07 PM

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What fps does the switch version run on?

west dragon Sep 17, 2020, 4:07 PM

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This is on steam

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if you were asking me

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yeah it's dipping into 30-40 fps during ||the 2nd phase transition of the hades fight|| this hasn't happened before

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and then it's fine after

dusk coral Sep 17, 2020, 4:10 PM

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Are there plans for the Steam version of Hades for MacOS to be 64bit? 32bit applications have been unsupported on MacOS Catalina since launch a year ago. Is this a steam issue thinking the game is 32bit or is it really 32bit?

stray elm Sep 17, 2020, 4:10 PM

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@rapid spire Include your discord tag or other contact info on that bug report and one of them will get back to you soon. For now, check #h1-tech-fixes. You may want to Verify Local Files or Reinstall

dim spruce Sep 17, 2020, 4:10 PM

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@west dragon can you try these steps and see if it helps?

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /UseSwapEffectDiscard=true

sharp narwhal Sep 17, 2020, 4:11 PM

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@rapid spire If you've submitted the crash report, we're looking into it! I can give you a better idea what's going on if you include "Kimmuriel" in the contact info box so I can find your reports

west dragon Sep 17, 2020, 4:12 PM

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I'll let you know the next time i encounter the fight again @dim spruce i'll use same weapon

dim spruce Sep 17, 2020, 4:13 PM

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@dusk coral is Hades not working for you on Mac? it should work on 64bit

gleaming sluice Sep 17, 2020, 4:13 PM

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Can someone remind me where the save files are located please (I'm on Epic game store)

thick lava Sep 17, 2020, 4:14 PM

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C:\Users\you\Documents\Saved Games\Hades

mild ruin Sep 17, 2020, 4:15 PM

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@dim spruce Its not working on Mac at all right now, at least for me. It seems like there are no game files for Steam to download

📎 Bildschirmfoto_2020-09-17_um_18.14.40.png

gleaming sluice Sep 17, 2020, 4:15 PM

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Thanks!

mild ruin Sep 17, 2020, 4:16 PM

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@dim spruce There is this warning below the download button as well

📎 Bildschirmfoto_2020-09-17_um_18.14.19.png

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@dim spruce Also this is the warning for not supporting Catalina because of the 32 bits

📎 Bildschirmfoto_2020-09-17_um_18.16.50.png

dusk coral Sep 17, 2020, 4:17 PM

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@dim spruce Steam thinks the game is 32bit, so it has these errors listed. Maybe its an issue with steam where it's listed as a 32 bit game.

📎 f82542759026a4c97efc12f690df9d4c.png

silent haven Sep 17, 2020, 4:17 PM

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Anyone got the game on switch? What’s the frame rate?

dusk coral Sep 17, 2020, 4:17 PM

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📎 b08d355c976c8bdd68e5afac86ca3e06.png

west dragon Sep 17, 2020, 4:18 PM

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Yeah getting some more stuttering ||during the Greece section too||

jagged spindle Sep 17, 2020, 4:18 PM

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@mild ruin @dusk coral Same issue here

dull copper Sep 17, 2020, 4:18 PM

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i can't seem to open boon lists in codex?

jagged spindle Sep 17, 2020, 4:18 PM

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The Catalina warning is easy to fix. It is a simple checkbox in the Steam backend to check

dusk coral Sep 17, 2020, 4:18 PM

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I was able to force install, but it still does not run (on macos)

jagged spindle Sep 17, 2020, 4:18 PM

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But the executable is missing completely

mild ruin Sep 17, 2020, 4:19 PM

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yeah there just doesnt seem to be any data for steam to download

stray elm Sep 17, 2020, 4:19 PM

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@silent haven You don't need to keep asking. And check #h1-discussion , it was answered

west dragon Sep 17, 2020, 4:19 PM

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but then it seems to fix itself as it goes by

sharp narwhal Sep 17, 2020, 4:19 PM

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@dull copper ||You need to purchase the list from the Contractor; it isn't automatically available||

west dragon Sep 17, 2020, 4:19 PM

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stuttering during the fight was kinda bad though at times

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i'll try the properties fix after the new content in a bit

dull copper Sep 17, 2020, 4:22 PM

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oh thx

thick lava Sep 17, 2020, 4:23 PM

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@mild ruin We're looking into this, please stand by!

mild ruin Sep 17, 2020, 4:23 PM

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@thick lava Just glad its coming to Mac now! I have been waiting for this since the first announcement

royal pier Sep 17, 2020, 4:24 PM

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hi guys, i happen to have some sound issues i think, like all the fx sound are bugged, they stop almost instantly. when boons appear for exemple, i got a weird muffled sound. and the soundtrack stops after like 5sec into the current floor, i've tried restarting my pc and the game, still doesn't fix it
idk if anyone had the same issue. Never had it in the previous patches

dim spruce Sep 17, 2020, 4:26 PM

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hi @royal pier can you try updating the drivers for your sound card?

sharp narwhal Sep 17, 2020, 4:26 PM

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@dull copper Looks like a renderer issue - we're looking into it now!

dim spruce Sep 17, 2020, 4:28 PM

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@frosty tiger could you try these steps for your startup issues?

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following:** /UseDXGI12SwapChain=false**

misty pagoda Sep 17, 2020, 4:30 PM

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I use Mac and i did as @Gavin said about Set Launch Options and entered "/UseSwapEffectDiscard=true". Uninstalled, then reinstalled. Seems to be working now, if that helps

swift saffron Sep 17, 2020, 4:31 PM

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so my hades sent a while back
like before i met demeter

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is that uhhh normal?

mild ruin Sep 17, 2020, 4:32 PM

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@misty pagoda Mac is now downloading in general. You dont need to set launch options.

swift saffron Sep 17, 2020, 4:32 PM

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i dont mind toooo much cause it gives me a chance to relive alot of these moments its just kinda suprising is all

mild ruin Sep 17, 2020, 4:34 PM

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Also the complaints about 32 bit are gone as well

jagged spindle Sep 17, 2020, 4:34 PM

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Will try on my side for the mac version

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Downloading seems fine now! 👍🏻

misty pagoda Sep 17, 2020, 4:37 PM

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Thanks!

thick lava Sep 17, 2020, 4:37 PM

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@mild ruin Are you able to download now?

mild ruin Sep 17, 2020, 4:37 PM

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@thick lava Yup!

thick lava Sep 17, 2020, 4:37 PM

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Hooray! 🎉

green narwhal Sep 17, 2020, 4:38 PM

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Yup me too! Will see in 6 hours with my amazing Internet speed if it works x)

jagged spindle Sep 17, 2020, 4:38 PM

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Coming soon!

📎 unknown.png

dusk coral Sep 17, 2020, 4:38 PM

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yup, looks like the macs version is fixed, thanks!

swift saffron Sep 17, 2020, 4:40 PM

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has anyone else had this thing with there data being set back a bit

sharp narwhal Sep 17, 2020, 4:42 PM

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@swift saffron It's hard to say what exactly happened, though it sounds like - especially if you're on Steam - you may have synced a save from a while back somehow.

swift saffron Sep 17, 2020, 4:42 PM

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im on epic store, is there a way to fix this? if not i dont mind toooo much its just a bit of a bummer

west dragon Sep 17, 2020, 4:43 PM

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Alright i'm trying the launch option now Gavin i'll let you know if it helps during the fight

sharp narwhal Sep 17, 2020, 4:43 PM

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Check \Documents\Saved Games\Hades and take a look at the dates on your .sav and .sav.bak files

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Well, actually - if you've already started and played the game some, it's likely they've been overwritten

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I'm not sure there's much to be done to bring progress back in that case, though I'm not too sure what happened there

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If you've submitted an F10 bug report recently with your name/contact info in the body, I can look it up and give you the save data attached there, from whenever it was

swift saffron Sep 17, 2020, 4:45 PM

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i uh
I pressed f10 and my game crashed

west dragon Sep 17, 2020, 4:46 PM

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F10 brings out the bug reporter see if you close it the game comes back

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unless you just don't see the game at all

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i tested it and the bug reporter came up and when i tried to tab back in, it wouldn't let me until i closed the bug reporter

swift saffron Sep 17, 2020, 4:47 PM

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i did see anything at all but i have now fixed it

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god it has sent me back to a save in december

west dragon Sep 17, 2020, 4:48 PM

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!?

swift saffron Sep 17, 2020, 4:49 PM

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yeah

west dragon Sep 17, 2020, 4:50 PM

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what were the events that led to that happening?

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that's crazy that it sent you so far back

swift saffron Sep 17, 2020, 4:51 PM

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maybe its cause i wiped my computer to uhhh deal with some virus's and redownloaded everything

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@sharp narwhal i am not good at files stuff but uhh this is what it says

📎 unknown.png

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what should i uhhh do

sharp narwhal Sep 17, 2020, 4:56 PM

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Wow, is that OneDrive?

swift saffron Sep 17, 2020, 4:57 PM

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i uh
maybe?
im bad at tech stuff

sharp narwhal Sep 17, 2020, 4:57 PM

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Sorry, yeah, let me look.

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Your core files are Profile1.sav and Profile1_Temp.sav. You'll want the most recent versions of those, minus all the stuff tacked onto the end.
Profile1.sjson just stores settings, and anything with a .bak extension is a backup and not essential

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The most recent cloud versions of those, probably, since the most recent versions are the local saves you just loaded up

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It looks like you have a Profile1.sav from 6/25/2020

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And a Profile1_Temp.sav

swift saffron Sep 17, 2020, 4:59 PM

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yeah

rapid spire Sep 17, 2020, 4:59 PM

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@frosty tiger could you try these steps for your startup issues?

Right-click on Hades in your Steam Library

Select 'Properties...'

Press the button that says 'Set Launch Options...'

Enter the following:** /UseDXGI12SwapChain=false**
@dim spruce Didn't work.

loud fern Sep 17, 2020, 4:59 PM

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I just bought and started the game and immediately got the "Friends Forever" achievement. Is that a bug?

rain cradle Sep 17, 2020, 4:59 PM

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Wow, is that OneDrive?
@sharp narwhal if he set up new PC him OneDrive automatically set Documents to be synced with the Cloud. I recommend to turn it off if he will not want to roll own saves if it will fail to sync.

sharp narwhal Sep 17, 2020, 5:00 PM

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Yeah, for sure - just trying to find the most recent files rn

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I'd download the two 6/25/2020 files, then turn off OneDrive for your Documents folder

swift saffron Sep 17, 2020, 5:01 PM

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i havent played for a while
~~i dunno how to turn off one drive im bad at computers~~
okay i downloaded them do I have to move the files to this document?

dim spruce Sep 17, 2020, 5:01 PM

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@frosty tiger thanks for trying we are looking into it!

sharp narwhal Sep 17, 2020, 5:02 PM

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Ok, now that you have your two most recent Profile.1 saves, move the Profile1.sav and Profile1_Temp.sav files from today out of that folder

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After they're moved, you can rename the 6/25/2020 files to Profile1.sav and Profile1_Temp.sav - just cut all the DESKTOP etc stuff out of the name

swift saffron Sep 17, 2020, 5:04 PM

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where do i move them too

sharp narwhal Sep 17, 2020, 5:04 PM

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Anywhere

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Desktop, for example

rain cradle Sep 17, 2020, 5:05 PM

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i havent played for a while
~~i dunno how to turn off one drive im bad at computers~~
okay i downloaded them do I have to move the files to this document?
@swift saffron Click the OneDrive icon on tray (place around the clock on taskbar) go to **Settings **> again **Settings **

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The account tab should include it , choose what to sync

swift saffron Sep 17, 2020, 5:07 PM

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under choose folders?

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@sharp narwhal okay ive moved it to desktop and renamed it, now what

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eh im just gonna go from here i guess

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nvm apperently i dont even have the gauntlets

📎 unknown.png

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gah im so annoyed at this
maybe i should start a new account so i dont get so disheartened

opal charm Sep 17, 2020, 5:21 PM

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i cant save the runs y made and have tryed all

thick lava Sep 17, 2020, 5:21 PM

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@swift saffron You don't want to move your .sav files to the desktop, simply rename them and remove the DESKTOP-XYZ stuff from the name

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e.g. Profile1.sjson-DESKTOP-HL0JV9N -> Profile1.sjson and . Profile1.sav-DESKTOP-HL0JV9N -> Profile1.sav

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they should stay in \Documents\Saved Games\Hades

frosty tiger Sep 17, 2020, 5:27 PM

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Aaaaa, my steam game won't load, just shows the this button when i hit play for 2 seconds, and then goes back to play, so i have to assume it isn't launching

📎 unknown.png

mint halo Sep 17, 2020, 5:27 PM

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So I'm in a state where losing to Hades corrupts the save and requires restoration from backup.

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I can restore from backup fine but if I lose the fight, that save is toast.

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I-is this the real roguelike experience

noble solstice Sep 17, 2020, 5:28 PM

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Hello, I am having a problem. The game doesn´t start, it closes immediately and shows the following error. I played the game before todas patch and I hadn’t got any problem. I tried restarting pc, verifying files with Steam, running .exe as administrator and installing the latest Visual C++. Thanks in advance.

FATAL EXCEPTION at 0x000007FEE51A81BA
Violation when reading address 0x0
Code: 0xc0000005
ExceptionStack Trace:
at MD5Final (0x00000000773a25d0)
at initRenderer in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\renderer\direct3d11\direct3d11.cpp:line 1279 (0x000007fee51a8175)
at sgg::ForgeRenderer::InitForgeRenederer in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\code\rendering\forgerenderer.cpp:line 1546 (0x000007fee50ab9c7)
at sgg::HadesMainApp::Init in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1752 (0x000007fee51ecec8)
at WindowsMain in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\os\windows\windowsbase.cpp:line 1075 (0x000007fee51a4326)
at AppMain in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1676 (0x000007fee51eca7b)
at main in d:\jenkins\workspace\minos_pc_latest\gsge\game.native\main.cpp:line 62 (0x000000013fba17b6)
at CoInitializeEx in d:\agent_work\2\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:line 288 (0x000000013fba1a7a)
at BaseThreadInitThunk (0x0000000077206520)
RAM usage: 46% (~2 GB available or 2301939712 bytes)

swift saffron Sep 17, 2020, 5:32 PM

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im just gonna go back from the late save

mint halo Sep 17, 2020, 5:33 PM

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Restoring my save worked exactly once and now I can't restore it again. The backup corrupted as well.

winter ember Sep 17, 2020, 5:34 PM

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oof

opal charm Sep 17, 2020, 5:37 PM

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please try to fix that save problem cause its very hard to play 4h and lost all the content, that was cause i dont played more the early access

sharp narwhal Sep 17, 2020, 5:41 PM

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@noble solstice We're looking into that issue!

swift saffron Sep 17, 2020, 5:41 PM

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im too bad files stuff :<

sharp narwhal Sep 17, 2020, 5:41 PM

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@mint halo Is the game crashing when you lose?

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@frosty tiger Check out #h1-tech-fixes - there are potential solutions there

mint halo Sep 17, 2020, 5:42 PM

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I walked through those solutions before posting!

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The game doesn't crash - it goes to a black screen with the sound of water running. I can quit to the main menu.

frosty tiger Sep 17, 2020, 5:43 PM

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Ah, will check, got it--

west dragon Sep 17, 2020, 5:44 PM

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How do we make a backup save in another slot of the game?

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I want to do that just incase

hollow glade Sep 17, 2020, 5:45 PM

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I got the same thing bug as lordhuffnpuff

sharp narwhal Sep 17, 2020, 5:45 PM

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@mint halo Sounds like an invisible script crash of some sort. Can you send an F10 report from the main menu if you haven't already?

mint halo Sep 17, 2020, 5:45 PM

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I sent a full report in-game already :)

sharp narwhal Sep 17, 2020, 5:45 PM

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Thanks, I'll take a look! We're aware of one script crash that we're already working on a fix for - I'd bet that's what it is

hollow glade Sep 17, 2020, 5:45 PM

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same

noble solstice Sep 17, 2020, 5:46 PM

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@noble solstice We're looking into that issue!
@sharp narwhal Thanks!

west dragon Sep 17, 2020, 5:51 PM

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Like as if i wanted to copy my save file and save that copy onto another save file

radiant lantern Sep 17, 2020, 5:53 PM

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I've had a similar issue to others - I lost a few weeks of progress because I think I clicked the wrong "local or cloud" button on Steam when the 1.0 game first booted

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Not a major issue as I can grind it all out again but it would be good to know if I can restore my previous files rather than have to grind again

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I can't remember if I clicked local or cloud though /:

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Any help appreciated

junior delta Sep 17, 2020, 5:55 PM

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Hey I have a fairly old Imac from mid 2010, the game crashed immediately after launch. Anyone experience something similar?

muted kelp Sep 17, 2020, 5:56 PM

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so on launch hades instantly black screens and opens bug report

📎 hadeserror.png

frosty tiger Sep 17, 2020, 5:57 PM

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@sharp narwhal thank you! my issue was sorted- needed to update my Visual C++!

sharp narwhal Sep 17, 2020, 5:58 PM

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@radiant lantern It's possible your sav.bak files are newer; there are steps in #h1-tech-fixes you can follow to rename those bak files if they haven't already been overwritten by the old save data

urban ibex Sep 17, 2020, 5:58 PM

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Can someone send me a .zip of their Documents/Saved games/Hades folder, accidentally deleted it and now the game can't save anything at all

sharp narwhal Sep 17, 2020, 5:59 PM

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@urban ibex The game shouldn't have trouble saving if there isn't a Hades folder, it should just create a new one when you boot it up. Problems saving are usually caused by antivirus software or file permissions issues. There are steps you can try in #h1-tech-fixes

urban ibex Sep 17, 2020, 6:01 PM

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I already did all that is listed there, tho I'll make sure to do those again and report the results here

dim spruce Sep 17, 2020, 6:02 PM

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@muted kelp yes please send that bug report and include your Discord name so we can check it out and get in touch with you for more info if needed!

radiant lantern Sep 17, 2020, 6:03 PM

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@radiant lantern It's possible your sav.bak files are newer; there are steps in #h1-tech-fixes you can follow to rename those bak files if they haven't already been overwritten by the old save data
@sharp narwhal Unfortunately two have been overwritten and the third takes me back to June - is there any other way to retrieve it?

sharp narwhal Sep 17, 2020, 6:04 PM

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No, sorry - saves are only stored locally and on storefronts' cloud servers, we don't have access to players' saves in order to back them up or retrieve copies

urban ibex Sep 17, 2020, 6:13 PM

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@sharp narwhal Alright, after repeating all the steps once again it works just fine now, thanks ♥️

junior delta Sep 17, 2020, 6:16 PM

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hmm, does the game use Metal or Opengl on mac?

west dragon Sep 17, 2020, 6:18 PM

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Would copying Profile1.sav renameing it to Profile2.sav and pasting it in the save games make a copy of the save file on that slot?

sharp narwhal Sep 17, 2020, 6:21 PM

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@west dragon Yes

thick lava Sep 17, 2020, 6:21 PM

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On Mac, we're using Metal

junior delta Sep 17, 2020, 6:23 PM

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My Mac is too old for Metal 😦

still vault Sep 17, 2020, 6:25 PM

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Hi everyone, I don't know if this qualifies for tech support, but is the game not available in every region on the Nintendo Switch? At least in Portugal it doesn't seem to be...

thick lava Sep 17, 2020, 6:26 PM

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Eldar, these are the specifications we support: Hades for Mac requires at least macOS 10.12+, with a Dual Core 2.4 GHz CPU, 4 GB RAM, Intel HD 5000 or better, and 15 GB disk space.

junior delta Sep 17, 2020, 6:27 PM

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@thick lava I have all that, my GPU is the ATI Radeon HD 5750 1024 MB which does not support metal

thick lava Sep 17, 2020, 6:29 PM

#

OK thanks for the info, we'll update our FAQ

sharp narwhal Sep 17, 2020, 6:35 PM

#

@cinder totem Do you know anything about regional availability?

cinder totem Sep 17, 2020, 6:36 PM

#

Not at the moment unfortunately, sorry. I don't have the knowledge on-hand and I'm tied up in other things currently.

finite path Sep 17, 2020, 6:46 PM

#

game crashing

azure cradle Sep 17, 2020, 6:47 PM

#

Guys, im getting the "reveal" text button for the fists, but when i press E it just opens up the selecion instead of revealing it GWseremePeepoThink

desert mortar Sep 17, 2020, 6:47 PM

#

Same, my game freezes when I overhear a conversation between Nyx and Hades. More specifically, when Nyx teleports away the game crashes

azure cradle Sep 17, 2020, 6:48 PM

#

📎 unknown.png

dim spruce Sep 17, 2020, 6:49 PM

#

hi @finite path @desert mortar does the bug reporter pop up and allow you to submit a report?

vocal trail Sep 17, 2020, 6:49 PM

#

I'm getting this error. I've checked that my AV isn't doing anything, and I definitely have write permissions for the file.

I believe the error may be from the fact that I'm using Google Backup and Sync, and it may be trying to read and upload the file while Hades is trying to save over it.

📎 unknown.png

#

It's intermittent, and seems to occur more often when I complete a room quickly.

desert mortar Sep 17, 2020, 6:50 PM

#

The bug reporter shows up for me. I reported it, verified my files on steam, updated my drivers, and tried again, but the same problem came up. I thought it would be better to come here than report the same issue repeatedly

finite path Sep 17, 2020, 6:51 PM

#

@dim spruce freezed

#

and then lost the entire run

dim spruce Sep 17, 2020, 6:51 PM

#

@desert mortar yes thank you if you included your Discord name in the report we can look it up

vocal trail Sep 17, 2020, 6:51 PM

#

My suggestion: keep the save file opened after saving, but seek() to the beginning for the next save.

desert mortar Sep 17, 2020, 6:52 PM

#

I didn't, but if you'd like me to report it again with that then I can

dim spruce Sep 17, 2020, 6:52 PM

#

yes sure, maybe something more specific than "J" ? 😆

desert mortar Sep 17, 2020, 6:52 PM

#

I'm between usernames right now, sorry

#

tadanothumbsup

dim spruce Sep 17, 2020, 6:53 PM

#

@finite path sorry to hear that, there are some steps in #h1-tech-fixes that may allow you to get your save back. thanks for your patience during our hectic launch day!

sharp narwhal Sep 17, 2020, 6:53 PM

#

@vocal trail Yes, cloud saving and syncing of the Documents folder can interfere with Hades' ability to save; if you disable the sync, do you stop seeing the message?

#

@azure cradle "Reveal" is the default text for bringing up the weapons aspect menu

azure cradle Sep 17, 2020, 6:54 PM

#

Oh

#

👍

#

been a while since i played, thanks!

vocal trail Sep 17, 2020, 6:55 PM

#

@sharp narwhal Let's find out, I just disabled it and if I don't see it again for a few levels, I'll say it worked. That being said, my suggestion still applies.

#

If Hades keeps the file open after saving, sync programs won't detect the file as changed (because the OS still considers it "in use").

desert mortar Sep 17, 2020, 6:56 PM

#

Cool, submitting again with my discord name @Himbo Slice

dim spruce Sep 17, 2020, 6:58 PM

#

thanks, checked your report and something we will have a hotfix for sometime soon, thanks for your patience!

desert mortar Sep 17, 2020, 6:58 PM

#

Also it's worth mentioning, this time it actually had a different outcome. I didn't notice until after I reported it

#

After I submitted the report, the game unfroze, but I couldn't move Zagreus at all. I could move the camera, but nothing else. I can return to the main menu by pausing, but when I load my save if I try to have the conversation the same thing happens

clever shoal Sep 17, 2020, 7:01 PM

#

think this is an issue on macos since i didnt have it on windows but, the Metal renderer seems to have artifacts?
(hades in this pic, art is crisp but he's blurry)

📎 unknown.png

dim spruce Sep 17, 2020, 7:09 PM

#

@clever shoal if our Mac is powerful enough you can try selecting a higher resolution and then restarting the game

brittle ember Sep 17, 2020, 7:16 PM

#

hi I've been unable to launch the game I've had a blackscreen into not responding right away . I've tried all the Tech fixes thread to try and make it work but to no avail. havent had an issue pre 1.0 so i dont realy know what to do about it

#

also im on the epci store if that matters

sharp narwhal Sep 17, 2020, 7:16 PM

#

@brittle ember Does the game prompt a bug report when you open it?

brittle ember Sep 17, 2020, 7:16 PM

#

no

#

it dosent get taht far

sly rock Sep 17, 2020, 7:17 PM

#

Performance definitely needs a boost on Switch. Getting huge fps drops in the "survive 45 seconds" room. Like legitimately problematic ruining inputs and causing deaths FPS drops. Cant even imagine how the performance holds up on later levels

sharp narwhal Sep 17, 2020, 7:17 PM

#

And there's nothing if you alt+tab?

brittle ember Sep 17, 2020, 7:17 PM

#

if i alt tab it just send me the non responding ill try again see if i did not miss it

#

yeah no i dont get bug report wich is truly odd

clever shoal Sep 17, 2020, 7:18 PM

#

@dim spruce i mean its at 1920x1080p resolution, and its a macbook pro 16in with radeon pro 5500m

#

GWchadThonkery

sharp narwhal Sep 17, 2020, 7:18 PM

#

Alright - after you close out of the game, could you look in \Documents\Saved Games\Hades and locate the Hades.log file, then send that to me in a private message? I'll take a look @brittle ember

brittle ember Sep 17, 2020, 7:19 PM

#

will do

frosty tiger Sep 17, 2020, 7:21 PM

#

it keeps crashing

#

last patch and 1.0

#

only ever in elysium

#

once vs asterius and the other when facing random brightswords

#

it ended my run where I got the nuts. I'm pretty salty, minding my language is difficult right now

dim spruce Sep 17, 2020, 7:24 PM

#

hey @frosty tiger sorry to hear that. if you were able to submit a bug report for it we will take a lookand . there are some suggestions in #h1-tech-fixes that may allow you to recover your run

frosty tiger Sep 17, 2020, 7:24 PM

#

I did both times

#

and thank you

#

for the recovery bit

hearty kernel Sep 17, 2020, 7:51 PM

#

Hi, can I check if updating to V1.0 is supposed to wipe our existing early access save files?

sharp narwhal Sep 17, 2020, 7:56 PM

#

It shouldn't modify your saves, no

#

It's possible a sync issue or local drive issue could affect them, but the update shouldn't

hearty kernel Sep 17, 2020, 7:59 PM

#

I realised, it's a new PC and I'm having sync issues w EGS

#

The game keeps saying that it can't connect to EG account or smth

knotty cradle Sep 17, 2020, 8:00 PM

#

Hey I was wondering if there is there a reason why the Epic store continues to say game not compatible with operating system in the game library. Though the store page says it is Mac compatible. I been played it on Windows during early access through the Epic game store.

sharp narwhal Sep 17, 2020, 8:00 PM

#

@hearty kernel You can enable Epic Online Services in-game, but in order for the authorization prompt to appear, you'll need to quit out of the game and start it back up

hearty kernel Sep 17, 2020, 8:01 PM

#

If I go into the settings on the new PC and toggle the Epic Services option, when I turn it back on the game reads "Failed to link Epic Games account. Cross saves disabled."

#

Any ideas?

#

Okay so what I did:

Turn off "Epic Services"
Close Hades
Verify game files in EGS
Open Hades, turn on "Epic Services", game reads "Epic Games account linked. Cross saves enabled."
But despite this, I can't seem to get the save files from my old PC, even though Hades claims to have uploaded the save files from there (I went in, quit, and got the checkmark cloud icon).

#

Also tried closing and reopening Hades on the new PC after linking EG but still no saves

cloud fulcrum Sep 17, 2020, 8:08 PM

#

Not sure if this goes here but I'm 99% sure that the text for the "Artemis" trading card is the one for the "Achilles" card. (In life, he was a warrior of unmatched skill and ferocity; in death, he serves as a royal guard in the House of Hades.)

jaunty sapphire Sep 17, 2020, 8:09 PM

#

Is the latest version out on the Epic store?
I can't seem to get mine to update... not sure what to do. Should I re-install?

sudden relic Sep 17, 2020, 8:09 PM

#

im having insane fps problems

sharp narwhal Sep 17, 2020, 8:09 PM

#

@hearty kernel Cloud saving was only enabled in Epic with 1.0, so if your saves were from before 1.0, they wouldn't be in the Epic cloud

hearty kernel Sep 17, 2020, 8:09 PM

#

Is the latest version out on the Epic store?
I can't seem to get mine to update... not sure what to do. Should I re-install?
@jaunty sapphire Try actually running the game, on my old PC the game looks like it never updated but actually did

sudden relic Sep 17, 2020, 8:09 PM

#

after clearing a room i'll go from 165 fps to 80 but its not good 80, its stutter city 80

sharp narwhal Sep 17, 2020, 8:09 PM

#

@cloud fulcrum We're working with Valve on getting that fixed

#

@sudden relic Report that in-game using F10 please!

jaunty sapphire Sep 17, 2020, 8:10 PM

#

@hearty kernel I did run the game, but it's not on the latest version.

hearty kernel Sep 17, 2020, 8:10 PM

#

@hearty kernel Cloud saving was only enabled in Epic with 1.0, so if your saves were from before 1.0, they wouldn't be in the Epic cloud
@sharp narwhal So even if I updated to 1.0 and subsequently uploaded the save, it still wouldn't work? (The save originally was from before 1.0)

sudden relic Sep 17, 2020, 8:10 PM

#

already did!

sharp narwhal Sep 17, 2020, 8:11 PM

#

If you still had the save on your local drive, Opal, yes you could upload it to the cloud and move it over that way. If you don't have the save anymore, though, it won't be in the cloud.

sudden relic Sep 17, 2020, 8:11 PM

#

is there anything i could try temporarily?

sharp narwhal Sep 17, 2020, 8:11 PM

#

https://supergiantgames-kb.groovehq.com/help/hades-performance-issues

Hades: Performance Issues

Check here for suggestions to improve stuttering, lagging, and other performance issues.

sudden relic Sep 17, 2020, 8:12 PM

#

thanks a bunch!

hearty kernel Sep 17, 2020, 8:12 PM

#

@sharp narwhal My issue right now is that I believe I've uploaded it to the cloud (old PC updated, linked account, entered save, quit, got green checkmark cloud icon), but I can't seem to download it to the new PC.

sharp narwhal Sep 17, 2020, 8:13 PM

#

I see - it doesn't give you the option to select a local vs a cloud save in the play menu?

hearty kernel Sep 17, 2020, 8:13 PM

#

I don't believe so, you mean the save select screen?

#

When I click play this is the screen:

📎 Screenshot_2020-09-17_16.14.22.png

sharp narwhal Sep 17, 2020, 8:32 PM

#

@hearty kernel If you start a new file, play a little bit, then go back to the menu, does it prompt you if you try to load back in?

hearty kernel Sep 17, 2020, 8:33 PM

#

Haven't tried, gimme a bit

#

This is what happens:

📎 Screenshot_2020-09-17_16.35.18.png

lofty robin Sep 17, 2020, 8:37 PM

#

So it looks like cross-saves aren't available yet on the switch. Can I play some on a new account and still be able to bring in the cross-save when it's available? Have they said anything about this yet?

hearty kernel Sep 17, 2020, 8:39 PM

#

Oh you know what it's an upload issue - the save file on the old PC shows the cloud icon on the top right hand corner when I quit, but it doesn't reflect it in the save menu. I also now have the option to play the save from the new PC. I'll try playing a little bit in the old PC to see if I can upload it successfully, will report back in a bit

desert mortar Sep 17, 2020, 8:39 PM

#

@dim spruce Sorry, I don't know if it's cool to @ you, but I just tried again and it's good now. Thanks for the help

dim spruce Sep 17, 2020, 8:40 PM

#

@desert mortar more than welcome, glad to hear!

thorny apex Sep 17, 2020, 8:41 PM

#

Last I played (like, June 2019 or there abouts), it ran as smooth as butter, but I've just done a brand new install and it runs at sub-10 FPS and maxes out CPU usage, and I've tried all the recommendations in #h1-tech-fixes.

#

even tracked down and installed the graphics driver I had at the time, but that ain't it

hearty kernel Sep 17, 2020, 8:42 PM

#

@sharp narwhal Problem resolved, I didn't realise that you needed to complete a fresh chamber in order to successfully upload a save file. I had been just entering the save and immediately quitting (although, as a point of feedback, I'm not sure why this is necessary, it's certainly not intuitive anyways).

#

Thanks for the help

sharp narwhal Sep 17, 2020, 8:43 PM

#

Yeah, I think it's something to do with how Epic's cloud function works

#

Glad you got it going though!

steep otter Sep 17, 2020, 8:46 PM

#

Hi, I bought the game on steam last night and had been playing no problem, but have run into some issues post-update. I kept getting an error during a plot-related sequence but I was able to still do a run. Now, after dying I got an error. I can't play the game at all because every time it tries to load the house of Hades I get a black screen with an error.

I've already tired disabling steam overlay, running as administrator, updating drivers, launching through steam with the FAQ-recommended launch options including manually setting screen size to 1920x1080, and nothing has worked.

sharp narwhal Sep 17, 2020, 8:48 PM

#

Hey there, this is a script crash on runs that were in-progress before the update launched. We're working on a fix now

vapid orchid Sep 17, 2020, 8:48 PM

#

Is switch game sharing working? My second user on the same switch can't start the game.

steep otter Sep 17, 2020, 8:49 PM

#

So I did have a run in progress, but I was able to complete that run. And multiple subsequent runs. Do you think that's still the issue?

sharp narwhal Sep 17, 2020, 8:49 PM

#

@upper loom Do you know anything about multiple users on Switch?

#

@steep otter You clicked submit on the bug report windows that appeared, right?

steep otter Sep 17, 2020, 8:50 PM

#

Yeah I submitted several as I tried the various FAQ suggestions

#

on the later ones I left my email address also

sharp narwhal Sep 17, 2020, 8:50 PM

#

Something about "RunManager.lua:3788 attempt to perform arithmetic on local 'investment' (a nil value)"

steep otter Sep 17, 2020, 8:51 PM

#

Ah ok. So I should just hang tight for the hotfix it sounds like?

sharp narwhal Sep 17, 2020, 8:51 PM

#

Yep! Should be rolling out before too long

steep otter Sep 17, 2020, 8:51 PM

#

Ok great, thank you! Loving the game so far

sharp narwhal Sep 17, 2020, 8:51 PM

#

That and a driver crash we've been working on should be addressed soon

steep otter Sep 17, 2020, 8:52 PM

#

Got it, thanks again. Looking forward to getting back to it when it's ready

eternal olive Sep 17, 2020, 8:55 PM

#

So I've had choppy performance since the last major update before release. No patch since then has improved things. I had smooth performance everywhere before that. Do I just need to uninstall/reinstall? Is it a problem with my save file? I really want to play, but this is rather disheartening

steep otter Sep 17, 2020, 8:55 PM

#

I just got a hotfix through steam and it seems to be working now!

eager mason Sep 17, 2020, 8:55 PM

#

I just launched Hades on my pc after the update, and my save file is gone I think? The first slot now says new save, but it has a Charon coin above the text

#

This is on Epic Games Laucher btw

eternal olive Sep 17, 2020, 8:56 PM

#

Mine is Steam

finite path Sep 17, 2020, 8:57 PM

#

my game got a update on steam just now

dim spruce Sep 17, 2020, 8:57 PM

#

hey @eternal olive please try the suggestions in #h1-tech-fixes if you haven't already

thorny apex Sep 17, 2020, 9:00 PM

#

so I found my problem, it's using the tiny gpu I have to use to boot the machine instead of the actual gpu. Any way to force Hades to use the other one? Literally no other game I've played has had this issue

dim spruce Sep 17, 2020, 9:01 PM

#

hey @thorny apex try using /UseDefaultGpu=true and then make sure your dedicated GPU is set to default in your graphics driver control panel

eternal olive Sep 17, 2020, 9:01 PM

#

@dim spruce One of those early fixes got it perfectly. Feels really good again.

thorny apex Sep 17, 2020, 9:03 PM

#

worked at last

#

which means my struggles trying to open the nvidia settings are at an end (they just don't open)

sharp narwhal Sep 17, 2020, 9:04 PM

#

@eager mason Is this the same PC you were playing on before the update? Have you made any changes to your drive - e.g. formatting, reinstalling Windows - that would have affected your Documents folder?

eager mason Sep 17, 2020, 9:05 PM

#

I am on a new computer (just got a new laptop), but I thought that the game had cloud saves

#

I still have the old desktop if there's a way to move the save data over

chilly wigeon Sep 17, 2020, 9:11 PM

#

I have Hades on Steam and I played a run on it before quitting, but now it won't let me open the game. It says 'Update Paused' but when I hit resume the button says update for a moment before snapping back to saying resume.

sharp narwhal Sep 17, 2020, 9:12 PM

#

Try clearing the download cache or restarting Steam?

eager mason Sep 17, 2020, 9:13 PM

#

I moved over the save data, I must have missed it in the port over, thanks Ellis!

lilac marsh Sep 17, 2020, 9:14 PM

#

I assume now that were in 1.0 the bug reporter is kill

sharp narwhal Sep 17, 2020, 9:14 PM

#

Bug reporter is still there!

lilac marsh Sep 17, 2020, 9:14 PM

#

just got an infinte loop

sharp narwhal Sep 17, 2020, 9:15 PM

#

It's a little broken right now though.

lilac marsh Sep 17, 2020, 9:15 PM

#

ah

sharp narwhal Sep 17, 2020, 9:15 PM

#

We pushed a fix for some other stuff and it, uh, broke the screenshots. We're working on that 😄

lilac marsh Sep 17, 2020, 9:15 PM

#

nice

#

best way to provide info in the interm?

#

wait

#

nvm

#

it launched now

sharp narwhal Sep 17, 2020, 9:16 PM

#

Sweet

#

Yeah, we know what the issue there is so you can submit a report if you want but not necessary. Just avoid screenshots for now

eager mason Sep 17, 2020, 9:33 PM

#

It's not letting me stream the game application itself through discord anymore

#

Would that be a discord recognition change or something that the supergiant team can look into?

dim spruce Sep 17, 2020, 9:38 PM

#

hi @eager mason yes that is something that we can look into thanks for the heads up

eager mason Sep 17, 2020, 9:46 PM

#

No problem, thanks so much!

brittle wigeon Sep 17, 2020, 10:20 PM

#

Hey when I launch the game from Steam it's always stuck on 'Performing first time setup...' but when I open it from the file library directly as administrator it always works... is this a Steam issue or a Hades issue?

thick lava Sep 17, 2020, 10:28 PM

#

@brittle wigeon I suspect it's a registry issue with one of the C++ redists. Sometimes Steam can't detect if the redist is installed and tries multiple times. A clean install of the redist & restarting Steam may fix it: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows

whole lion Sep 17, 2020, 10:39 PM

#

Hi there, just bought the game and it looks fantastic, but...my game updated and lost my save. Did the renaming profile thing but did not work? Anything more I can do?

urban peak Sep 17, 2020, 10:42 PM

#

hello, I'm unable to play the game after the 1.0 update. game will launch and I can hear audio but I get no visual. I've already tried a variety of solutions like reinstalling, updating graphics drivers and running as admin and nothing is working so far. everything worked fine before today's update

dim spruce Sep 17, 2020, 10:45 PM

#

hi @urban peak there's a number of other things to try in #h1-tech-fixes if you haven't already gone through that

#

@whole lion you're saying there's a Profile1.sav file in your save folder but it's not appearing in the save slots screen in game?

whole lion Sep 17, 2020, 10:52 PM

#

exactly

dim spruce Sep 17, 2020, 10:55 PM

#

that is strange sorry about that. try the steps in #h1-tech-fixes under "If the Game Won't Start or Read/Write Save Data"

hearty badge Sep 17, 2020, 10:58 PM

#

Hello, I experienced a graphical glitch after reaching Asphodel, I didn't know how to report it until now so I only have 2 screenshots of it when it happend

dim spruce Sep 17, 2020, 10:58 PM

#

hi @hearty badge you can press F10 in-game to report such bugs!

hearty badge Sep 17, 2020, 11:00 PM

#

I will keep an eye out next time , I was just wondering if the screenshots could serve of some help

crystal jasper Sep 17, 2020, 11:01 PM

#

having the same issue as @whole lion running on Mac Catalina, it looks like steam downloaded a 2mb update

thick lava Sep 17, 2020, 11:03 PM

#

Can you send a screenshot of what's in ~/Library/Application\ Support/Supergiant Games/Hades ?

crystal jasper Sep 17, 2020, 11:05 PM

#

Was looking at the save folder under Documents previously will see if i can figure out anything here

📎 Screen_Shot_2020-09-17_at_7.04.49_PM.png

whole lion Sep 17, 2020, 11:06 PM

#

just found out what it is, the saved stored in : documents/Hades/Supergiant Games/hades are not those seen in the game. I transfered the Profile1 file (found previously in documents) in the location : library/application support/Supergiant Games/Hades/

#

Solved it, it was just a location issue, my bad.

#

Didn't look at the right place

#

Everything is fine now

crystal jasper Sep 17, 2020, 11:09 PM

#

^^this worked, thanks @whole lion !

thick lava Sep 17, 2020, 11:09 PM

#

Yeah, sorry about the confusion. The real save location on mac is ~/Library/Application\ Support/Supergiant Games/Hades

distant parrot Sep 17, 2020, 11:11 PM

#

Hello everyone, So I just purchased the game and for the past hour ive been going through the discord and internet trying to play the game continues to give me the "hades.exehas stopped responding" and i get black screeen, andyone able to help?

#

Im on PC and iIm playing on steam

whole lion Sep 17, 2020, 11:13 PM

#

no problem, I should have known...joy of having a mac haha. Thanks for your time!

dim spruce Sep 17, 2020, 11:14 PM

#

hi @distant parrot if you've already gone through the steps in #h1-tech-fixes can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

distant parrot Sep 17, 2020, 11:21 PM

#

@dim spruce sure thing

teal elm Sep 17, 2020, 11:43 PM

#

Pressing F10 to report a bug made my game crash...

#

It was a really good run too...

#

I assume thats not common?

dim spruce Sep 17, 2020, 11:43 PM

#

hey @teal elm sorry to hear that, there are steps in #h1-tech-fixes that may allow you to recover your run progress

teal elm Sep 17, 2020, 11:44 PM

#

Oh, thanks but I already started and finished a new run. Good to know that thats an option.

#

Also, pressing RB doesnt work half the time for me as well now. I'm not sure if its the games's fault or my controller but i never had this issue with any other game before.

Happens with fishing, opening doors, accepting god boons sometimes.

#

I checked my controller in the windows controller properties and the button seems to work completely fine there.

thick lava Sep 17, 2020, 11:48 PM

#

What's your controller?

teal elm Sep 17, 2020, 11:48 PM

#

Xbox 360 Wireless

thick lava Sep 17, 2020, 11:51 PM

#

Can you DM me your DxDiag info? I know in the past that some wireless controllers have had issues https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

sleek raven Sep 17, 2020, 11:51 PM

#

Anyone else get a deleted save file on epic's launcher?

#

like I last played in blood price, had a ton of stuff, and now I have no save files

#

is there at least console commands or something? I'm NOT starting a fresh file when having hundreds of hours on the old one.

dim spruce Sep 17, 2020, 11:59 PM

#

hey @sleek raven sorry about that! are there no saves files in *\Documents\Saved Games\Hades* ?

sleek raven Sep 18, 2020, 12:00 AM

#

there are but all of em are that of a new account, no data or files in most of the folders

#

idk how that managed to happen. Its like I had uninstalled, deleted the hades folder, and reinstalled, except that aint what happened

#

Didnt epic have cloud saves for the game for a while in early access?

dim spruce Sep 18, 2020, 12:04 AM

#

no, cloud saves were not active on EGS for Hades until now at 1.0 unfortunately. did you change computers or hard drives at any point recently?

sleek raven Sep 18, 2020, 12:04 AM

#

Nope and nope

#

you want screenshots of the folders in my hades files for proof

dim spruce Sep 18, 2020, 12:05 AM

#

no I believe you just gathering info!

sleek raven Sep 18, 2020, 12:06 AM

#

only modifications are controls cause I opened the game, noticed the music was at full blast, turned that down, checked the controls cause I figured that got botched in the update, and needed to do all of my binds again, and then I hit play and it all hit me at once

dim spruce Sep 18, 2020, 12:06 AM

#

are there any files in there with an older timestamp that might be from when you last played?

sleek raven Sep 18, 2020, 12:06 AM

#

Every last timestamp is from today

dim spruce Sep 18, 2020, 12:08 AM

#

well sorry again about that, we can look into it more but in the meantime, there are complete community saves available here:
https://www.speedrun.com/Hades/resources
if you'd like to pick up one of those to continue from

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

sleek raven Sep 18, 2020, 12:08 AM

#

speedrunners save the day yet again, I suppose

#

well Ill be giving my self a little bit more then what I left off with, 100% as of blood price, but I wasnt too far away from that anyway. Thanks for pointing me to a save file that prolly aint a virus

#

Can you tell me where i aughta unzip the save file to?

thick lava Sep 18, 2020, 12:11 AM

#

All the .sav/.sjson etc. files should go in Documents\Saved Games\Hades

sleek raven Sep 18, 2020, 12:12 AM

#

alrighty then

rose obsidian Sep 18, 2020, 12:22 AM

#

My game froze going through a chaos gate for the first time, audio is looping though

neat kiln Sep 18, 2020, 12:24 AM

#

Hi, I`m having the auto save problem, any tips
?

dim spruce Sep 18, 2020, 12:27 AM

#

hey @neat kiln yes there are a number of fixes for read/write issues in #h1-tech-fixes

hollow prism Sep 18, 2020, 12:55 AM

#

it seems like the steam profile "recent activity" hades icon still says early access on it. not sure if this is already known, or just on my end, etc.

📎 ss2020-09-17at07.52.54.jpg

hollow prism Sep 18, 2020, 1:10 AM

#

update: it has just been fixed squirtdevious

inland basalt Sep 18, 2020, 1:18 AM

#

Hi team - having a problem where I'm getting the Warning: Unable to Save screen over and over. However, the game does seem to be saving just fine. I've gone through all of the trouble shooting steps, including whitelabeling in norton, trying to turn Read only off for savedgames>Hades and running hades.exe as an admin. Nothing seems to improve. The problem recently became much more annoying because the message now appears mid-fight, vs before, when it happened when entering or leaving rooms. Might I suggest that this message is overly aggressive... It would be nice if it warned you once, and you said OK, and then it didn't happen until next reboot of the game. Happy to send hadeslog and dxdiag

lapis smelt Sep 18, 2020, 1:22 AM

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This is a pretty minor issue, but I’m not getting Steam achievements, playing on Mac.

stable skiff Sep 18, 2020, 1:35 AM

#

can confirm steam achievs arent triggering on macos

fading wyvern Sep 18, 2020, 1:35 AM

#

not exactly in the game, but the trading card(s):

📎 unknown.png

nova stag Sep 18, 2020, 1:54 AM

#

First launch in 1.0 and had the game freeze... Had fun maxing the pact of punishment last time and maybe emptied it too fast, it got stuck.

sharp narwhal Sep 18, 2020, 2:18 AM

#

@inland basalt Do you have OneDrive sync active, or anything else that could be denying access to your Documents folder?

#

@nova stag If it was a sound-related freeze, it's likely a one-off; if the game continues to perform poorly or freeze frequently, though, let us know!

inland basalt Sep 18, 2020, 2:22 AM

#

@sharp narwhal not intentionally. I've tried to find it and delete it. It's also not running in the right bottom corner. Is it in by default in windows10? I emailed my logs to the support email

sharp narwhal Sep 18, 2020, 2:23 AM

#

If it's not running in your task bar it shouldn't be on, no

#

Have you tried turning Norton all the way off, just to see if there is something else in there causing problems?

inland basalt Sep 18, 2020, 2:24 AM

#

Yes, I turned it off momentarily and it didn't seem to work

#

I used the pause in the software. Not exiting it all together. I did white label the folders for the game and the saves

sharp narwhal Sep 18, 2020, 2:25 AM

#

Gotcha

#

Looking at your Hades.log, it looks like your Documents folder is in OneDrive

inland basalt Sep 18, 2020, 2:27 AM

#

I see, ok I'll try to fiddle with onedrive more tomorrow. That's a good lead, thanks

stone obsidian Sep 18, 2020, 2:27 AM

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Hey guys - my games not letting me autosave, ive tried all 3 fixes it suggests.

Read only check box re-checks itself
Running as admin didnt help
Dont have AV

sharp narwhal Sep 18, 2020, 2:27 AM

#

Yeah, no problem - I can DM you the filepath that the game is trying to read. It could be that your "default" Documents path is set to something different than the Documents path you actually use.

stone obsidian Sep 18, 2020, 2:28 AM

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Sure - i see it sitting in C:\Users%Username%\Documents\Saved Games

sharp narwhal Sep 18, 2020, 2:29 AM

#

Sorry, that was directed at omg-robots up there 😅
@stone obsidian Can you send me a private message with Hades.log attached? It should be in the \Saved Games\Hades folder

frosty tiger Sep 18, 2020, 2:36 AM

#

I'm not the only one having sound issues after the v1.0 update, am I?

dim spruce Sep 18, 2020, 2:39 AM

#

@frosty tiger could you describe the audio problem you're having in more detail?

frosty tiger Sep 18, 2020, 2:40 AM

#

It's mostly in the rooms between areas - stuttering, cutting off... it's almost like if there's a lot of sound effects going on, some of them end up getting either cut off or just don't play at all. Noticed it in asphodel too

#

Music and voice lines aren't affected

dim spruce Sep 18, 2020, 2:42 AM

#

ok thanks. let's try this:

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /AudioMaxVirtualVoices=128 /AudioMaxAudibleVoices=64
and if you can do a run and see if that fixes it?

frosty tiger Sep 18, 2020, 2:43 AM

#

Give me just a moment

#

Okay, booting up now

elder comet Sep 18, 2020, 2:47 AM

#

Hi, I've browsed through this thread a bit and I found someone who has the exact same problem I do, Ex had a bugsplat screen come up as soon as the game launched. I installed new drivers and everything else but still nothing works. Should I also send the report with my discord tag?

neat current Sep 18, 2020, 2:47 AM

#

Hello, im having the same issue as EyesOfThousand above, I tried the solutions which didn't work, and somehow in the process I lost ownership of the "Saved Games" folder and now I can't delete it or edit it at all despite being admin. Tried giving it inheritance back/giving another principle ownership with no luck so I somehow to have an uninstallable folder on my computer somehow. Don't know if you can offer some recommendations since it seems I have really messed up lol.

frosty tiger Sep 18, 2020, 2:48 AM

#

Nope, it has not fixed it

sharp narwhal Sep 18, 2020, 2:48 AM

#

@elder comet Yes, please - I'll look in a second

elder comet Sep 18, 2020, 2:49 AM

#

thanks so much!

sharp narwhal Sep 18, 2020, 2:49 AM

#

@neat current https://superuser.com/questions/1162798/a-folder-in-windows-has-lost-all-permissions-how-can-i-fix-or-delete-it

Super User

A Folder in Windows has lost all permissions, how can I fix or dele...

In Windows 10, I have a folder that has lost every permission and even the ownership.

If I choose right-click > Security, all lists of permissions are empty and it says the owner could not be eva...

#

https://thegeekpage.com/take-ownership-of-a-file-folder-through-command-prompt-in-windows-10/ here's a better explanation of takeown

The Geek Page

Admin

Take Ownership of a File / Folder through Command Prompt in Windows 10

Windows Operating system sometimes do not allow to edit every system files and have protected certain files. But, sometimes, it becomes necessary to edit those

frosty tiger Sep 18, 2020, 2:50 AM

#

I did notice however - I don't think it's sound effects themselves, I think it might be sources... for example in Asphodel there's different areas in the chambers that have different sounds playing, and as I'm walking I'm noticing the cutting out/stuttering. Heck, I'm actually standing in one specific spot in the chamber I'm in right now where there's literally no sound playing at all outside the occasional quick static-like noise.

dim spruce Sep 18, 2020, 2:51 AM

#

@frosty tiger thanks, would you mind hitting F10 with that description and be sure to include your Discord name

sharp narwhal Sep 18, 2020, 2:52 AM

#

@elder comet Lucky you! Looks like a unique crash. We'll look into it!

elder comet Sep 18, 2020, 2:52 AM

#

Oh fantastic 😄 I included some info in the bug reporter, hopefully that helps

sharp narwhal Sep 18, 2020, 2:53 AM

#

Yeah, it sent a log, no worries

livid horizon Sep 18, 2020, 2:55 AM

#

hey uh im getting a disk write error

#

over on steam

sharp narwhal Sep 18, 2020, 2:56 AM

#

A Steam error, a Hades bug reporter window, or an internal Hades error message?

livid horizon Sep 18, 2020, 2:56 AM

#

like other updates are downloading fine its just hades

frosty tiger Sep 18, 2020, 2:57 AM

#

Bug report submitted

sharp narwhal Sep 18, 2020, 2:57 AM

#

I'd try clearing the download cache: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638
I'd also try installing/reinstalling the latest C++ redistributable, assuming you're on Windows. Steam can get hung up on it sometimes: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Clear download cache - How To's - Knowledge Base - Steam Support

Article "Clear download cache"

livid horizon Sep 18, 2020, 2:57 AM

#

im attempting to update in steam

📎 unknown.png

sharp narwhal Sep 18, 2020, 2:58 AM

#

oh hm

#

let's see

#

Oh, Download cache can cause that issue too, apparently

rain cradle Sep 18, 2020, 3:01 AM

#

@frosty tiger did you tried to verify files, for me its sounds little like packages issues. If you are on steam you need to go settings for Hades to find the button to verify files. On Epic its available if you use the 3dot icon under the game cover.

frosty tiger Sep 18, 2020, 3:05 AM

#

All files successfully validated

#

I'm gonna try reinstalling

neat current Sep 18, 2020, 3:11 AM

#

@sharp narwhal its just giving me an Error: Access is denied

sharp narwhal Sep 18, 2020, 3:11 AM

#

Even when you go through the command line?

neat current Sep 18, 2020, 3:12 AM

#

Yes sir

sharp narwhal Sep 18, 2020, 3:13 AM

#

I'm afraid I don't have a whole lot more to suggest re: the ownership issue; I found those two suggestions via a quick google, so if you try that you'll probably find some more things to try

#

If you aren't sure the ownership issue is at the root of it, you could also try turning off Controlled Folder Access in Windows Defender, assuming you don't have any other antivirus software installed: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

frosty tiger Sep 18, 2020, 3:16 AM

#

Okay, reinstalling the game did not fix it. On a whim I tried the speakers for the laptop rather than my headset, no difference there either. Also, the laptop is powerful enough to run games like Halo and No Man's Sky with no issues at all, so it isn't a RAM issue on my end.

dim spruce Sep 18, 2020, 3:22 AM

#

@frosty tiger one other suggestion would be to try updating your audio drivers.. otherwise we have your report now so will look into it more, sorry for the inconvenience!

frosty tiger Sep 18, 2020, 3:26 AM

#

Drivers updated, gonna try again.

#

Nope, no dice. Issue's still there

livid horizon Sep 18, 2020, 3:29 AM

#

looks like the c++ thing worked thanks

stable skiff Sep 18, 2020, 3:32 AM

#

any way to get steam achievements to trigger on macOS?

frosty tiger Sep 18, 2020, 3:35 AM

#

Thanks for the help anyways. It's actually awesome that you guys are so attentive like this - haven't gotten this from any other company. Seriously, thanks.

neat current Sep 18, 2020, 3:50 AM

#

@sharp narwhal icacls "Folder Dir" /reset /T did the trick. It reset everything to default essentially and I was able to delete the folder. Thank goodness for persistent Google searching. Thanks anyway

thick lava Sep 18, 2020, 3:56 AM

#

@stable skiff I don't have a workaround for the macOS achievement issue, but I can tell you we're working on it

stable skiff Sep 18, 2020, 4:05 AM

#

ok thank you zagluv

rose tendon Sep 18, 2020, 4:06 AM

#

Hi, can someone help me? My game didnt save auto, i already did what is recommended in the game but still without saving

hollow monolith Sep 18, 2020, 4:30 AM

#

hi, I just CTDed, is there some way to pull logs to help you guys fix whatever it was, or are they sent automatically?

hasty plover Sep 18, 2020, 4:38 AM

#

@hollow monolith Could you kindly send your log
it should be here
Documents/Saved Games/Hades/Hades.log

hollow monolith Sep 18, 2020, 4:40 AM

#

hope it helps!

📎 Hades.log

hasty plover Sep 18, 2020, 4:42 AM

#

thank you!

hollow monolith Sep 18, 2020, 4:44 AM

#

yw

fleet saddle Sep 18, 2020, 5:11 AM

#

reload for the gun is on "r", right? i'm on switch and i'm not sure its working

#

awesome port by the way. it runs insanely smoothly. and the game itself is of course glorious

green adder Sep 18, 2020, 5:30 AM

#

my game will not save. ive done all that was asked to make it able to save but no go unfortunately.

warm venture Sep 18, 2020, 5:34 AM

#

Devs, can we expect FPS fix on Switch version? :)

worthy hearth Sep 18, 2020, 6:30 AM

#

Bruh fiery presence doesn't deal 100% extra its still 50% for me

hot halo Sep 18, 2020, 7:04 AM

#

Game wont work for me in handheld mode on OG Switch. Tried 2 sets of joycons connected. Joycons are not responding only in hades. works fine in any other game or in the UI of the console.

#

Works fine on Switch lite.

fleet saddle Sep 18, 2020, 7:18 AM

#

that's weird. i'm on switch too but not with that problem (though i have v2)

eager tendon Sep 18, 2020, 7:44 AM

#

Hello. will there be a physical edition on switch? maybe a collection edition from Limited Run?

cinder anvil Sep 18, 2020, 8:13 AM

#

Hi, so I wiped my laptop before the update. Steam prompted me to Download my progress from the cloud, but then this happens.

📎 unknown.png

#

Would be a bummer to just lose my save, anyone encountered this isse?

frosty tiger Sep 18, 2020, 8:21 AM

#

hi, I have hades on epic game store and I can't play sometime I have a black screen, sometime I have the loading screen and after a crash, the first time I install it it was working and now it's always crash please help me I want to play this great game 😦

📎 DebugLog.txt

#

📎 Hades.log

old raven Sep 18, 2020, 8:25 AM

#

Hi @frosty tiger , sorry you are having this issue, we will take a look as soon as possible.

frosty tiger Sep 18, 2020, 8:25 AM

#

thanks

tardy lynx Sep 18, 2020, 8:28 AM

#

Is there some way to fix my bug reports? My screenshots are still like black screen since blood price patch :(

frosty tiger Sep 18, 2020, 8:44 AM

#

ok @old raven I rename my first save file .sav and now it's working for the moment

old raven Sep 18, 2020, 8:56 AM

#

@frosty tiger thanks for letting us know. Could you please share the original save file that was causing issues for us to reproduce the bug locally?

frosty tiger Sep 18, 2020, 8:56 AM

#

damn I crash and the game don't want to start again

#

this file ?

📎 Profile1.sav

old raven Sep 18, 2020, 8:58 AM

#

Yes! Thanks. Can you also provide the config file?

#

Its in the same folder

frosty tiger Sep 18, 2020, 8:58 AM

#

this ?

📎 Hades.log

old raven Sep 18, 2020, 8:58 AM

#

Profile1.sjson

frosty tiger Sep 18, 2020, 8:59 AM

#

📎 Profile1.sjson

#

can I erase all my save and restart the game I think the saves are corrupted

hasty plover Sep 18, 2020, 9:02 AM

#

@frosty tiger for now we would suggest backup all your saves somewhere and then you could erase from Documents/Saved Games/Hades/ and see if it works.

frosty tiger Sep 18, 2020, 9:03 AM

#

no don't works

#

I have a black screen and crash

#

and I made all the know issues before I post here

hasty plover Sep 18, 2020, 9:05 AM

#

Okay, thanks for trying it.

frosty tiger Sep 18, 2020, 9:06 AM

#

what can I do now ?

fossil latch Sep 18, 2020, 9:46 AM

#

Hello, theres a bug with ||Nyx's request to help her reunite with Chaos ||. Pre 1.0 I paid for the Contractor item for that quest, and then stopped for the day. The next day 1.0 came out and I updated the game, and now I can't see the paid-for item in the contractors list, neither ||Nyx|| or ||Chaos|| are saying anything about it, and its like it never happened, but I am missing the ||8888 darkness|| that the item cost so I know that I "paid" for it. Is there anything I can do to fix this?

sacred totem Sep 18, 2020, 10:38 AM

#

All right so today I started a new save game file in Slot 2. Then later I went back to my Slot 1 file. When I just booted up the game now, everything I did today was erased, and the Slot 1 game, in its previous iteration before I did anything today, dated back to January when I last played, has been cloned into Slot 2, and the new game is just gone entirely.

rare lion Sep 18, 2020, 10:46 AM

#

I took a look at the source code, and am not sure why the final keepsake is not listed in Traits? (ChamberStackTrait)

#

And under Weapon Upgrade Data, hidden fist aspect is still not obtainable?

crude acorn Sep 18, 2020, 10:54 AM

#

@fossil latch could you please press F10 in-game and type this out so it gets logged in our bug system automatically?

fossil latch Sep 18, 2020, 10:54 AM

#

Will do!

rare lion Sep 18, 2020, 10:55 AM

#

FistWeapon =
{
MaxUpgradeLevel = 5,
DisableBuy = true,
DisableUpgrade = true,
},

Is this intended?

old raven Sep 18, 2020, 10:58 AM

#

@tidal nimbus Hi, can you please attach a log from Documents/Saved Games/Hades

sacred totem Sep 18, 2020, 10:59 AM

#

I was able to recover my save file by messing around with the backup files -- the first one didn't work, but the second one did. Except now the game has no sound. 😕 Verify game files didn't help. Currently updating drivers and such to see if that works.

fossil latch Sep 18, 2020, 10:59 AM

#

Alright, done!

fleet saddle Sep 18, 2020, 11:00 AM

#

anyone on switch? does manual reloading not work or am i missing something?

rain cradle Sep 18, 2020, 11:02 AM

#

Click R button, aka right joystick

fleet saddle Sep 18, 2020, 11:02 AM

#

oh its click in on the joystick

crude acorn Sep 18, 2020, 11:02 AM

#

@rare lion that looks like an old version WeaponUpgradeData

fleet saddle Sep 18, 2020, 11:02 AM

#

i thought it was r = right bumper

#

my bad

#

thank you! ❤️

crude acorn Sep 18, 2020, 11:04 AM

#

@sacred totem Could you please attach the Hades.log file from Documents/Saved Games/Hades?

past juniper Sep 18, 2020, 11:05 AM

#

hey, having an issue with the game crashing on launch, it black screens and stops responding. if i leave it long enough it works but the gameplay is stuttery and stops responding intermittently. tried everything in #h1-tech-fixes any ideas on what else i can try?

rare lion Sep 18, 2020, 11:05 AM

#

@rare lion that looks like an old version WeaponUpgradeData
@crude acorn how do I get the updated version? I believe I'm playing 1.0 so its odd that this file would be outdated

bold notch Sep 18, 2020, 11:16 AM

#

hey everyone, wondering if anyone can help, ive just updated hades on egs to try out 1.0 but im getting a horrible bug ive never had on any patch where the voice audio, and only the voice audio, sounds absolutely horrible and glitchy and is ruining the game for me, ive decided not to play until i can fix it. i have tried reinstalling the game, verifying the install, enabling and disabling vsync, capping the game to 60fps and 30fps, different headphones, different speaks, messing with my headphone settings, and updating audio drivers, nothing is working and im super defeated, i really want to play this game, it looks fantastic on my new 144hz monitor but im completely unable to enjoy it with the VA being butchered to the point of hurting my ears

crude acorn Sep 18, 2020, 11:18 AM

#

@rare lion Should be there in 1.0, I've checked my Steam files and the lines you sent aren't there. I suggest deleting that file and then verifying game data

#

@bold notch Is there any pattern in which sounds work well and which don't?

#

@past juniper Could you please attach the Hades.log file from Documents/Saved Games/Hades?

sacred totem Sep 18, 2020, 11:21 AM

#

Nikola, updating drivers managed to get the sound up and running. The save data was recovered, the "temp.sav" file didn't work but the "temp.sav.bak" file did. Would you still like me to upload the hades.log file to get some info on what happened?

bold notch Sep 18, 2020, 11:22 AM

#

@crude acorn there is not, all voice acting lines sound "glitchy", thats the only way i can describe it, sound effects and music sound fantastic

#

even in the sliders for audio the audio sample there sounds glitchy, too

tidal nimbus Sep 18, 2020, 11:22 AM

#

where is "saved games" folder located? i tried googling it but i really can't find it, probably being stupid...

sacred totem Sep 18, 2020, 11:22 AM

#

Should be in documents/saved games/hades

tidal nimbus Sep 18, 2020, 11:23 AM

#

there is none

#

there are some folders but no folder named "saved games"

crude acorn Sep 18, 2020, 11:24 AM

#

if you had a completely successful boot this time, then the log is overwritten and it will say everything is fine. Good to hear about audio drivers fixing the issue ( @bold notch could you try that as well?), if you have any further issues with savegames, send me the logs then, please

bold notch Sep 18, 2020, 11:24 AM

#

I have tried updating my audio drivers, they are up to date

crude acorn Sep 18, 2020, 11:25 AM

#

@tidal nimbus you could try searching your whole computer for a file named Profile1.sjson

sacred totem Sep 18, 2020, 11:25 AM

#

Okay, thanks, will do. Good luck, I'm sure supporting a 1.0 release like this must be stressful zaglol

tidal nimbus Sep 18, 2020, 11:26 AM

#

thanks, i'll try that right now

crude acorn Sep 18, 2020, 11:26 AM

#

@sacred totem there's a lot of work in support in this period, but it's satisfying 🙂

sacred totem Sep 18, 2020, 11:26 AM

#

👍

past juniper Sep 18, 2020, 11:27 AM

#

Could you please attach the Hades.log file from Documents/Saved Games/Hade
is this the correct file

📎 Hades.log

crude acorn Sep 18, 2020, 11:27 AM

#

@bold notch I'm looking through the log in the F10 report you submitted to try and find anything

bold notch Sep 18, 2020, 11:29 AM

#

thanks a lot, i appreciate it

crude acorn Sep 18, 2020, 11:31 AM

#

@past juniper yes, that's the file, thanks 🙂 you mentioned that the game can boot if you leave it for some time? Could you do that and send me the same file from the main menu or from inside the game when it's stuttering?

bold notch Sep 18, 2020, 11:32 AM

#

@crude acorn i downloaded a new audio driver for my mobo directly from the manufacturer and restarted my pc and that appears to have fixed it, thanks for your help, very excited to play 🙂

rotund elm Sep 18, 2020, 11:32 AM

#

Hey there! Installed Hades on my MacBookPro via Steam, though the game doesn't launch.

past juniper Sep 18, 2020, 11:33 AM

#

@past juniper yes, that's the file, thanks 🙂 you mentioned that the game can boot if you leave it for some time? Could you do that and send me the same file from the main menu or from inside the game when it's stuttering?
@crude acorn here is the log from main menu
edit: seems to be playing alright besides load screens lingering for a little longer than usual

📎 Hades.log

rotund elm Sep 18, 2020, 11:34 AM

#

Got a problem report on it, that the game can't be opened due to a problem.

crude acorn Sep 18, 2020, 11:34 AM

#

can you copy paste the problem report here or in a DM to me?

rotund elm Sep 18, 2020, 11:35 AM

#

Sure!

granite void Sep 18, 2020, 11:35 AM

#

hi, I have this issue whenever I try to boot the game. After looking on the internet it seems like a steam related issue

📎 unknown.png

weak cobalt Sep 18, 2020, 11:38 AM

#

📎 IMG_20200918_142345.jpg

#

Hi after upgrading from early acceas to 1.0 i'm getting the following screen.
I did whatvthe screen told me to do
I have hundreds of hours on this save help ::::(

tidal nimbus Sep 18, 2020, 11:45 AM

#

@tidal nimbus you could try searching your whole computer for a file named Profile1.sjson
this didn't help so imma play without saves i guess

ebon lake Sep 18, 2020, 11:48 AM

#

Hi @weak cobalt, can you still reach the save files if you go to "Documents/Saved Games/Hades"?

weak cobalt Sep 18, 2020, 11:49 AM

#

@ebon lake yeah

📎 20200918_144927.jpg

ebon lake Sep 18, 2020, 11:55 AM

#

@weak cobalt Okey, are you using any cloud service like one drive that might block access?

weak cobalt Sep 18, 2020, 12:03 PM

#

@Olaf yeah seems like.

#

Never had issues with that on early access version though.

crude acorn Sep 18, 2020, 12:28 PM

#

@ebon lake it could be a similar issue that @tidal nimbus is having as well?

ebon lake Sep 18, 2020, 12:37 PM

#

@tidal nimbus Are you also having your document folder in one drive?

tidal nimbus Sep 18, 2020, 12:38 PM

#

yeah

ebon lake Sep 18, 2020, 12:41 PM

#

Thank you, it then might be related, we are looking for a solution

nova stag Sep 18, 2020, 12:46 PM

#

@nova stag If it was a sound-related freeze, it's likely a one-off; if the game continues to perform poorly or freeze frequently, though, let us know!
@sharp narwhal No it was completely frozen. The sound was looping but the game was unresponsive, had to kill it in the task manager. I guess I REALLY did made the bar cry 😂

coral monolith Sep 18, 2020, 12:54 PM

#

i have a seve problem too

#

the game crashed when i tried to start the run, and now i cant load the save anymore

#

you guys got any ideas how to fix it?

quiet silo Sep 18, 2020, 1:04 PM

#

some achievements are bugged, i have cleared an infernal gate without taking damage, used an Olympian aid in trail against the Olympia and also the one for Charon about shopping everything on the Well in one run but non of the achievements listened above weren't achieved!!!!

sharp narwhal Sep 18, 2020, 1:25 PM

#

@coral monolith Did the game create a bug reporter window when it crashed?

#

@quiet silo Are you on PC or Mac?

vernal sinew Sep 18, 2020, 1:26 PM

#

hey, I just got the valued customer card and upon pickup it immediately transported me into a miniboss fight (the guy that tps) and I dont think that is supposed to happen.

coral monolith Sep 18, 2020, 1:26 PM

#

pc, and it didnt

sharp narwhal Sep 18, 2020, 1:26 PM

#

@vernal sinew It can happen; like Erebus or Chaos gates, Charon's fight can drop you in any given room afterwards.

#

@coral monolith Alright; sorry about the crash, there are some steps in #h1-tech-fixes that could help you recover your save progress

quiet silo Sep 18, 2020, 1:27 PM

#

Pc

vernal sinew Sep 18, 2020, 1:28 PM

#

oh ok, seemed weird that it popped in the fight with no warning 😛

coral monolith Sep 18, 2020, 1:28 PM

#

ok

sharp narwhal Sep 18, 2020, 1:29 PM

#

@quiet silo Thanks, we'll look at it - just to verify, for the Olympian aid, you used the full god gauge, right? A minor call/partial god gauge won't count. Similarly for Well of Charon items, you need to buy 9 over the entire run.

fathom rain Sep 18, 2020, 1:42 PM

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Hi, I run into a problem with the game on the Switch. The game crashed giving an error screen and now every time I try to load the save file the same error occurs and the game just closes. Is there anything I can do to solve this? I already tried uninstalling and downloading the game again.

sharp narwhal Sep 18, 2020, 1:54 PM

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@last kettle ?

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An engineer may be able to help you in a little bit @fathom rain

slim kettle Sep 18, 2020, 1:56 PM

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Is it possible to turn down some VFX for better potato performance? particularly the computer starts to cry in the fountain rooms and in Asphodel

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maybe some cfg files I can tweak

rich raft Sep 18, 2020, 2:11 PM

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i have a bug

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half his legs are inside the floor

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the problem persists

sharp narwhal Sep 18, 2020, 2:12 PM

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@rich raft Report that with F10 please!

rich raft Sep 18, 2020, 2:12 PM

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did it already

sharp narwhal Sep 18, 2020, 2:12 PM

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Alright, we'll take a look there. Thanks for the report!

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@rich raft Have you tried verifying your installation through the game's launcher? There are instructions in #h1-tech-fixes

rich raft Sep 18, 2020, 2:16 PM

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yes the problem is still there

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should i do a fresh installation??

sharp narwhal Sep 18, 2020, 2:18 PM

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If you'd like - I can check into it more on my end

rich raft Sep 18, 2020, 2:21 PM

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that would be good

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thank you

rose tendon Sep 18, 2020, 2:29 PM

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Hi, can someone help me? My game didnt save auto on Steam, i already did what is recommended in the game but still without saving

rich raft Sep 18, 2020, 2:31 PM

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what do i do

📎 unknown.png

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📎 unknown.png

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please help

ebon lake Sep 18, 2020, 2:35 PM

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@tidal nimbus Regarding the one drive issue, @weak cobalt found out that it was due to BitDefender blocking access to change files. Could you make sure Hades.exe is not blocked by any anti-virus?

unique cape Sep 18, 2020, 2:44 PM

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Whats wrong with this update I got crashed and lag spike even more, this is frustrating because literally I only get those whenever I died once and then proceed another gone because of this stupid lagspike while it still going buttery smooth anything else

tidal nimbus Sep 18, 2020, 2:45 PM

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@tidal nimbus Regarding the one drive issue, @weak cobalt found out that it was due to BitDefender blocking access to change files. Could you make sure Hades.exe is not blocked by any anti-virus?
yeah i am 100% sure it is not blocked by my antivirus

rich raft Sep 18, 2020, 2:46 PM

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the problem is still there ??

tidal nimbus Sep 18, 2020, 2:46 PM

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yes

sharp narwhal Sep 18, 2020, 2:48 PM

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@rich raft I'm not seeing the issue on my computer. It looks like an issue with your game packages; I know you said you've already tried verifying the game installation. Are there any issues with your drive that you're aware of, or file permissions? If you run the game outside of the launcher as admin, do you still see that problem?

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@unique cape Report with F10 and we'll look into it! We're working on ironing out crashes now but will be targeting performance issues as well of course

minor socket Sep 18, 2020, 2:49 PM

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Is it possible to report bugs somewhere, or is this the place?

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Hahah speaking of...

sharp narwhal Sep 18, 2020, 2:49 PM

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@minor socket Report bugs in-game using the F10 key!

minor socket Sep 18, 2020, 2:49 PM

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Thank you!

unique cape Sep 18, 2020, 2:49 PM

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i did but im still salty when Theseus would be beat into submission without DD

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but because of some godly stagger, there goes my run

rich raft Sep 18, 2020, 2:53 PM

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im doing a fresh start

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let me hope for the best

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what should i not delete to keep just the saves

📎 unknown.png

sharp narwhal Sep 18, 2020, 2:58 PM

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anything ending in .sav

rich raft Sep 18, 2020, 3:06 PM

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thanks a lot ellis for helping

restive grail Sep 18, 2020, 3:06 PM

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So if i start a new game on my switch now, when cross saves become available will I still be able to swap my pc progress over?

last kettle Sep 18, 2020, 3:16 PM

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Hi @fathom rain , for a consistent crash on the Switch, it could be that your save data is corrupt. Try backing up your save data (you can follow the method here: https://en-americas-support.nintendo.com/app/answers/detail/a_id/41206/~/how-to-back-up-save-data ), then delete the Hades save files from your user account and run the game again.

quiet silo Sep 18, 2020, 3:18 PM

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@quiet silo Thanks, we'll look at it - just to verify, for the Olympian aid, you used the full god gauge, right? A minor call/partial god gauge won't count. Similarly for Well of Charon items, you need to buy 9 over the entire run.
@sharp narwhal did all this

sharp narwhal Sep 18, 2020, 3:19 PM

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Gotcha

dim oriole Sep 18, 2020, 3:22 PM

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Hey guys! Just bought the Mac version and finally finished installing this amazing game. Though, when I tried opening it, it didnt go beyond the preparing the game screen from Steam. I verified the files as per your FAQ page on the website and checked my processor and graphics. I am on 10.12.6, and I hope that I can play the game. I am really looking forwards to it

mellow frigate Sep 18, 2020, 3:25 PM

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call me ballerina

📎 0009611.mp4

runic leaf Sep 18, 2020, 3:26 PM

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ive got the game on steam and whenever i play it says the game cant autosave. i tried all the suggested fixes and it said come to the discord for help

tidal nimbus Sep 18, 2020, 3:27 PM

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i really want to fix the "can't save progress" thing, please tell me where "saved games" folder is, i searched for all day and i can't find it in the documents

rich raft Sep 18, 2020, 3:27 PM

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documents

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saved games

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not there ?

mellow frigate Sep 18, 2020, 3:27 PM

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well if you cant find it, that might be the very reason it doesnt work?

runic leaf Sep 18, 2020, 3:27 PM

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https://gyazo.com/2fff73995cf2778bd510805557e22184

Gyazo

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thats the message i get everytime

rich raft Sep 18, 2020, 3:28 PM

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temm is right

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make a folder

tidal nimbus Sep 18, 2020, 3:28 PM

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not there ?
no

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make a folder
how do i know the contentssss

rich raft Sep 18, 2020, 3:28 PM

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inside saved games

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make hades folder

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and try

tidal nimbus Sep 18, 2020, 3:29 PM

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...

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there is no saved games folder!

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i'll create it rn and test

rich raft Sep 18, 2020, 3:29 PM

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C:\Documents\Saved Games\Hades

mellow frigate Sep 18, 2020, 3:30 PM

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no

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C:\Users\YOURPCNAME\Documents\Saved Games

rich raft Sep 18, 2020, 3:30 PM

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yeah sorry

tidal nimbus Sep 18, 2020, 3:31 PM

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doesn't work

last kettle Sep 18, 2020, 3:33 PM

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Hi @dim oriole, could you please check if you have a Hades.log file (should be under "Library > Application Support > Supergiant Games > Hades") and PM it to me? It would also be useful to have any Console crash or log reports related to Hades-- you can find instructions on how to access those here: https://www.howtogeek.com/356942/how-to-view-the-system-log-on-a-mac/

How-To Geek

Your Mac keeps system logs, which can help diagnose and troubleshoot problems with macOS and your installed applications. These logs are stored as plain-text log files on your Mac’s system drive, and macOS also includes an app for viewing them.

runic leaf Sep 18, 2020, 3:33 PM

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everytime i uncheck read only it redoes it. im pressing apply and okay so im not sure why

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and all the files in the folder are unchecked but it still isnt working

sharp narwhal Sep 18, 2020, 3:38 PM

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@runic leaf Do you have any antivirus installed, or just Windows Defender?

deft maple Sep 18, 2020, 3:38 PM

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Hi, I got the game yesterday and I'm playing on mac. Unfortunately the game's visuals freeze very often for a second of 2. The game still runs in the background and I can pause the game by pressing escape, but it's ruining the mood for me. I have disabled the steam overlay but the problem persists. Sometimes the game crashes as well.

runic leaf Sep 18, 2020, 3:38 PM

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just windows defender

sharp narwhal Sep 18, 2020, 3:39 PM

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@runic leaf Try turning off Controlled Folder Access: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

fathom rain Sep 18, 2020, 3:40 PM

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@last kettle thank you, I’ll ty that asap 🙂

sharp narwhal Sep 18, 2020, 3:41 PM

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@tidal nimbus I know you mentioned your antivirus before, do you have a third party antivirus or only Windows Defender? If you only have Windows Defender, try the controlled folder access fix up there

tidal nimbus Sep 18, 2020, 3:42 PM

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only windows defender
i already tried that

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oh my god

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i must've missclicked last time

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that helped

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thank you so much

rich raft Sep 18, 2020, 3:44 PM

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it is working ??

tidal nimbus Sep 18, 2020, 3:45 PM

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yes

rich raft Sep 18, 2020, 3:45 PM

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nicee

runic leaf Sep 18, 2020, 3:49 PM

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https://gyazo.com/27ff30ed4009c7862ca6ae6e164dd80e when i try to open the controlled folder access i get this message

Gyazo

last kettle Sep 18, 2020, 3:49 PM

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@deft maple Could you please PM me your Game.log file? (should be under "Library > Application Support > Supergiant Games > Hades") Also, which MacOS and model are you currently using?

torn arrow Sep 18, 2020, 3:53 PM

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Hello, I bought the game yesterday and it won't open 😦 I'm on Mac, and it just flickers on my dock then disappears... it seems like the same problem @dim oriole mentioned up above

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I will do what you mentioned @last kettle and get the error log

sharp narwhal Sep 18, 2020, 3:55 PM

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@runic leaf Are you not an admin on the computer you're using?

runic leaf Sep 18, 2020, 3:55 PM

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i dont see why i wouldnt be its my computer

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mine is the only account

sudden relic Sep 18, 2020, 3:58 PM

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hey, not sure where else to post this. I currently have the achievement: Friends Forever, which you get by maxing out all standard keepsakes. I'm certain I never accomplished this in early access, and I started a fresh save with 1.0 so not sure why I got it!

runic leaf Sep 18, 2020, 4:02 PM

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i can run things as administrator so i should be admin

crude acorn Sep 18, 2020, 4:03 PM

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@torn arrow which macOS version are you on?

torn arrow Sep 18, 2020, 4:04 PM

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I am on 10.12

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sorry 10.13

sharp narwhal Sep 18, 2020, 4:08 PM

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@runic leaf Looks like there might be some solutions here: https://www.reddit.com/r/windows/comments/fdppyz/page_not_available_your_it_administrator_has/

r/windows - Page not available - Your IT administrator has limited ...

10 votes and 19 comments so far on Reddit

runic leaf Sep 18, 2020, 4:09 PM

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thank you ❤️

buoyant schooner Sep 18, 2020, 4:11 PM

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Not sure if it's been reported yet but I'm having issues with the menu screen not recognizing button inputs on the Switch version. Game worked great yesterday but now I can't play.

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To be clear, this is the start menu when first booting up the game, not an in game menu

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It seems fully restarting my switch fixed it. Restarting the game itself did not

crude acorn Sep 18, 2020, 4:20 PM

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let us now if it happens again, please @buoyant schooner

buoyant schooner Sep 18, 2020, 4:21 PM

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Will do. I think I closed from the switch home screen while the game was suspended in between runs yesterday. Not sure if that's related.

mellow frigate Sep 18, 2020, 4:31 PM

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are steam achievements broken?

📎 unknown.png

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the % for all are completely off, and im pretty sure i didnt maxrank all keepsakes after 3h of playtime lol

vast gull Sep 18, 2020, 4:32 PM

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yes, that one in particular is unlocking early for some people

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it's a known bug

mental siren Sep 18, 2020, 4:34 PM

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hi.. steam here... when trying to run the game, in only get sound, no picture. see the game running in the taskmanager. have latest drivers. tried window command-line option and disabled steam overlay. any other idea? nvidia 456.38, DX 12.0, Win 10 Pro

wise jewel Sep 18, 2020, 4:37 PM

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Since last patch I can't make screenshots, it says they are saved but they don't appear in the usual folder, did the route changed or is a bug?

crude acorn Sep 18, 2020, 4:42 PM

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@mellow frigate did you report this with F10? If not, please do

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@mental siren can you send me your Documents/Saved Games/Hades/Hades.log file here or in a private message?

dull copper Sep 18, 2020, 4:43 PM

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For buying the soundtrack: what format are they in?

crude acorn Sep 18, 2020, 4:43 PM

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@wise jewel we had some issues with screenshots, quite likely they are resolved with the next hotfix (no ETA yet)

thin nymph Sep 18, 2020, 4:44 PM

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On switch: After or rather during the first "sleep event" where Zagreus finds out about persephone the game keeps crashing when I try to activate the next narrator sequence after Zagreus reads the letter to continue. It will also crash when I access the mirror and try to upgrade a perk. This sadly almost completely stops me from progressing. I am using a switch lite with the newest updates for both the console and the game.

wise jewel Sep 18, 2020, 4:44 PM

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Cool to know, thanks

crude acorn Sep 18, 2020, 4:48 PM

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@dull copper on Steam? mp3 and FLAC

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@thin nymph Sorry to hear that, we'll test it out asap

mellow frigate Sep 18, 2020, 4:49 PM

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did you report this with F10? If not, please do
@crude acorn mm which one

crude acorn Sep 18, 2020, 4:50 PM

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The keepsakes

thin nymph Sep 18, 2020, 4:53 PM

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@thin nymph Sorry to hear that, we'll test it out asap
@crude acorn
Thank you. Just to clarify: everything was peachy until this event started. The mirror stopped working after the first crash.

glacial wedge Sep 18, 2020, 4:56 PM

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On the Switch version today Meg have the line about the underworld being “closed off”. The line she gave in the beta after you reached as far as you could go in that current patch despite it being the full version and me having not yet beat her. Sorry if this isn’t the right place to report this.

mellow frigate Sep 18, 2020, 5:08 PM

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Do you usually reply to bug reports via given email when they are updated, or only when further info is required (or not at all)?

thick lava Sep 18, 2020, 5:10 PM

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If you submit an f10 and give an email, we may reach out to you if we need more info

outer prairie Sep 18, 2020, 5:27 PM

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Any way to change F10 screenshot? Pressed it too late and visual glitch disappeared (visible here)

📎 20200918132141_1.jpg

thick lava Sep 18, 2020, 5:29 PM

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F11 is the dedicated screenshot key, you can try that if the glitch comes back. You could also try the PrintScreen key if you have one

mellow frigate Sep 18, 2020, 5:34 PM

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Is it just me, or do spins near walls with massive spin look glitched?

📎 0009622.mp4

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2nd one in the vid for example

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also sometimes seem to weirdly slide while stabbing with the spear, as also seen in that video

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📎 0009624.mp4

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&& can/may bug report investigators open external video links?

thick lava Sep 18, 2020, 5:38 PM

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Yeah we'll click links for sure. People upload clips / images all the time (if the screenshot that comes with the bug isn't enough)

mellow frigate Sep 18, 2020, 5:39 PM

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what about those 2, bug or feature?

thick lava Sep 18, 2020, 5:40 PM

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Looks like a bug to me!

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Well the first one definitely, not sure about the second. But please report anyway

mellow frigate Sep 18, 2020, 5:43 PM

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uhh any way to undo drawing on the bug record screenshot?

thick lava Sep 18, 2020, 5:43 PM

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Nope, sorry

void pond Sep 18, 2020, 6:16 PM

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game crashed at the end of a run on switch and now attempting to load that save file results in a consistent crash, effectively rendering the game unplayable. I already tried uninstalling + reinstalling the game and deleting the save off of the system + loading the backup save (which unfortunately had been auto-backupping, so it's theoretically the same save?) is there any path forward here?

crude acorn Sep 18, 2020, 6:21 PM

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@deft maple hey, sorry for the late reply, could you send me a screenshot from your "About Your Mac" and the Hades.log file from ~/Library/Application Support/Supergiant Games/Hades/Hades.log

deft maple Sep 18, 2020, 6:22 PM

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I already sent one to Allison

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I'll do it again if necessary when I find the time, in a few hours

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@crude acorn

crude acorn Sep 18, 2020, 6:28 PM

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ah, yeah, sorry, Allison sent them to me already

autumn narwhal Sep 18, 2020, 6:40 PM

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Fishing strictly forbidden.

📎 attackoffishes.png

last kettle Sep 18, 2020, 6:44 PM

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@autumn narwhal , please report in-game using F10! Thanks for your help!

thick lava Sep 18, 2020, 6:45 PM

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@void pond Hey, sorry about this. We're looking into it and we hope to fix in a future patch

crimson vigil Sep 18, 2020, 6:47 PM

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Hi, on macOS (Catalina, mid-2015 macbook pro) I'm getting issues where the game screen will freeze but keep on going (e.g. I can hear dash/weapon/enemy SFX and kill things), and resume after 6-8 seconds. This happens a couple of times before the screen completely freezes.

I've tried running it in windowed, turning Vsync off, verifying files & re-installing, modifying launch options and lowering resolution to no avail. Appears to be the same issue reported at (https://steamcommunity.com/app/1145360/discussions/1/2944747978655980349/).

Is there any luck getting this to work? Thanks in advance!

I've had the game crash twice. :: Hades Technical Support

The game seems to lag (don't know the technical term) a bit. The game will run but the graphics takes a bit of time to catch up. The game is still responsive for a fact because i can hear the sounds caused by movement/attacking/dashing. But eventually it crashes soon afterward...

autumn narwhal Sep 18, 2020, 6:47 PM

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@last kettle Ah, I didn't know. I already passed that area. Can I change which screenshot I upload with the bug reporter?

last kettle Sep 18, 2020, 6:49 PM

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Unfortunately there's no way to change the screenshot, but feel free to send it anyway and we'll investigate using context

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Hi @crimson vigil, would you mind PMing me a screenshot from your "About Your Mac" and the Hades.log file from ~/Library/Application Support/Supergiant Games/Hades/Hades.log

frozen nimbus Sep 18, 2020, 7:00 PM

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hi game doesnt launch on steam any idea on what could be the issue? i alraedy did every thing on the faq page

fresh nebula Sep 18, 2020, 7:04 PM

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for the achievement where you must catch a fish from each region: just one from tartarus, asphodel, elysium, and Styx hub?

hasty plover Sep 18, 2020, 7:05 PM

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@frozen nimbus apologies for the inconvenience, could you kindly send log file here or you could DM me
it should be in Documents/Saved Games/Hades/Hades.log

flint compass Sep 18, 2020, 7:09 PM

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@fresh nebula there's one more region, SPOILER: ||greece||

frozen nimbus Sep 18, 2020, 7:09 PM

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there is no hades.log it only shows my saves

frosty tiger Sep 18, 2020, 7:13 PM

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hey all, is there any way to cap the framerate to 60 w/o enabling v sync? it adds too much input lag

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Hello I have a big part of my farm througth out the game that's not present anymore does anyone know how to get it back ?

bleak turtle Sep 18, 2020, 7:28 PM

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I keep getting a warning saying unable to read data i whitelisted hades.exe i made sure everything has proper access and still popping up anything i can do to get rid of it

thick lava Sep 18, 2020, 7:34 PM

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@bleak turtle I would try to run as admin, and check to make sure OneDrive isn't enabled on the Saved Games folder

native tree Sep 18, 2020, 7:38 PM

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I cannot for the life of me get my Xbox One wireless controller to work with Hades (from Epic Games Store and on Windows 10). I've restarted my computer, restarted the game, set /UseNativeGaInput=true /UseNativeGaInputNoControllers=false, exited Steam completely, etc. I've confirmed that the controller works fine via both another game and viewing the inputs directly in the Windows settings for the device.

fathom rain Sep 18, 2020, 7:42 PM

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So I did what @last kettle suggested, but the problem has not been solved. When I try to load the save file the game crashes again, whereas if I start the game in a new save slot everything works fine. Is there a way to recover that save slot or it's lost forever?

upper loom Sep 18, 2020, 7:43 PM

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@fathom rain we're looking into it, hopefully we'll be able to get an answer for you soon!

fathom rain Sep 18, 2020, 7:43 PM

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Just to reiterate: I'm playing on the Switch

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@upper loom thank you!

burnt herald Sep 18, 2020, 7:55 PM

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already reported the bug via f10 but after a few runs, i'm noticing performance problems in elysium especially during/after Theseus fight. Game hitches/drops frames. Persists across screens and biomes. Leaving the game to run idle for a few moments seems to make it go away. Bit of a problem if running tight deadline, though.

frosty tiger Sep 18, 2020, 8:19 PM

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I want to add my lot to the Switch save woes of Dom.

I went to open my codex just before a door and it sucked me in. This killed my UI and made interacting with in game menus impossible. I could still use the pause menu just fine so I quit and reloaded. The issue persisted and then shortly after crashed and will not allow me to load it again, even after a hard reset.

I've only done two bosses with the bow and shield so I'm not particularly deep but I'm afraid to try again in case this happens to my next save too.

upper loom Sep 18, 2020, 8:24 PM

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@frosty tiger thank you for the information, it's very helpful!

frosty tiger Sep 18, 2020, 8:26 PM

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Hope it helps. If there's anything else I can provide just ask.

crystal jasper Sep 18, 2020, 8:26 PM

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Hi, I'm running on Mac Catalina and it seems like steam achievements arent unlocking, wondering if anyone else has experienced this?

deft maple Sep 18, 2020, 8:27 PM

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I did too

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It's a known issue I think

sharp narwhal Sep 18, 2020, 8:30 PM

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@crystal jasper Steam achievements don't work on Mac yet, it's something we're working on!

crystal jasper Sep 18, 2020, 8:31 PM

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@deft maple @sharp narwhal got it, thank you!

quaint kindle Sep 18, 2020, 8:35 PM

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Hi I have a bug report when I launch the game

sharp narwhal Sep 18, 2020, 8:39 PM

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Please submit that and we'll take a look! If you include your Discord tag, I can let you know what the trouble is

fathom rain Sep 18, 2020, 8:53 PM

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@upper loom if it can be of any help, the game first crashed on me after I was defeated by the Bull of Minos in Elysium and before I was returned to the House of Hades

ruby kestrel Sep 18, 2020, 8:53 PM

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oof, I think my save file on Switch is broken now :( I died on my second attempt at fighting Hades on my 12th? run and the game crashed, and now every time I load the save, the game just crashes

fresh nebula Sep 18, 2020, 8:58 PM

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@fresh nebula there's one more region, SPOILER: ||greece||
@flint compass there are fish there? I've been looking

lean sorrel Sep 18, 2020, 8:58 PM

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Hello I have about 40 hours on the game, Just launched the game today for the 1st time since 1.0 my profile slot is gone? was there a hard reset?

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Sucks because I had unlocked and maxout everything

flint compass Sep 18, 2020, 8:59 PM

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yes, youll get one eventually @fresh nebula

fresh nebula Sep 18, 2020, 8:59 PM

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thanks!

upper loom Sep 18, 2020, 8:59 PM

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@ruby kestrel thank you for the information, we are looking into it!

thick lava Sep 18, 2020, 8:59 PM

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@lean sorrel What's in \Documents\Saved Games\Hades ?

upper loom Sep 18, 2020, 9:00 PM

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@fathom rain thank you, all info is much appreciated!

lean sorrel Sep 18, 2020, 9:00 PM

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?

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📎 unknown.png

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Profile1 should be the profile i had just created a few seconds ago

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hence my old one is gone

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@thick lava

thick lava Sep 18, 2020, 9:05 PM

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OK, I'm really sorry about this. There wasn't a hard reset. If you're on Steam there's a way to download previous cloud saves: https://store.steampowered.com/account/remotestorage

Login

lean sorrel Sep 18, 2020, 9:05 PM

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Im through Epic games sadly

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Im estimating I will need to start from scratch>

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?

thick lava Sep 18, 2020, 9:06 PM

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Another option would be to start from a community-made save. The speedrunning community has complete saves here: https://www.speedrun.com/Hades/resources

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

lean sorrel Sep 18, 2020, 9:07 PM

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How would these work, is it just files that I would put in the /Hades folder?

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does it act like a profile?

thick lava Sep 18, 2020, 9:09 PM

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Yeah, extract the contents of the zip file into the Hades folder. If you want to change the slot, change the number in Profile1 to Profile2/Profile3 etc.

hasty lark Sep 18, 2020, 9:09 PM

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@upper loom Kay, so I'm experiencing the same save data corruption on the Switch. Mine happened after dying in Asphodel. I've managed to download the back-up save, everything worked fine until I died (also in Asphodel) - the crash happened again. And, lucky me, the corrupted save backed itself up. Yay.

lean sorrel Sep 18, 2020, 9:09 PM

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ok thanks

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📎 unknown.png

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are these

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the only saves available @thick lava ?

thick lava Sep 18, 2020, 9:16 PM

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Yeah I believe they only have maxed out saves up there

lean sorrel Sep 18, 2020, 9:17 PM

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Ah ok

upper loom Sep 18, 2020, 9:17 PM

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@hasty lark thank you for the information! sorry to hear it's impacting your experience

hasty lark Sep 18, 2020, 9:22 PM

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@upper loom Oh, don't get me wrong - I'm loving the game. I'll just start a new file and keep you updated if anything like that pops up again 🤷‍♂️

frosty tiger Sep 18, 2020, 9:30 PM

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Dusa flew away and now talking to Megaera

📎 unknown.png

upper loom Sep 18, 2020, 9:32 PM

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@frosty tiger please report in game with F10, thank you!!

frosty tiger Sep 18, 2020, 9:32 PM

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I did but my screen turned black

📎 unknown.png

upper loom Sep 18, 2020, 9:33 PM

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you should have a bug reporter window, might need to alt-tab to find it

frosty tiger Sep 18, 2020, 9:33 PM

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Nothing thanthink

upper loom Sep 18, 2020, 9:38 PM

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sending you a DM!

plucky cradle Sep 18, 2020, 9:45 PM

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Is the Death Dealer achievement bugged? I beat Than in Tartarus 32 to 3, but it hasn't unlocked.

rose obsidian Sep 18, 2020, 9:53 PM

#

my game froze in elysium after killing a flame wheel. when i restarted the game I was in the weapons room and all my progress (keep sake %, currency) was rolled back as if the run had never took place. Oddly when my game froze previously when going through a chaos gate for the first time, relaunching put me back in the same chamber but restarting the fight

upper loom Sep 18, 2020, 9:54 PM

#

@plucky cradle we are looking into reports of achievements not unlocking properly, please report in game with F10 with your info, thanks!

plucky cradle Sep 18, 2020, 9:55 PM

#

Can do! Apologies for not having dinner so already. I had to run unexpectedly. (And didn't realize it hasn't unlocked until I closed out.)

upper loom Sep 18, 2020, 9:55 PM

#

@rose obsidian that can happen based on when you auto-saved last, you can look in #h1-tech-fixes under "If Your Game Crashes and You Lose Progress"

misty stump Sep 18, 2020, 10:04 PM

#

Bought Hades on switch in addition to pc, as I totally love it dusa And have couple issues making it nearly unplayable.

Switch controller does not work in handheld mode. I like playing from external controller, but only misc buttons are working there (screenshot, home)
Right trigger leads to home screen. And it's also proceed key. I 'll try to unbind it, but that is not right

hearty pollen Sep 18, 2020, 10:07 PM

#

hello, real sorry but I think I might have softlocked the game? I'm unsure if this counts as a technical issue

late ferry Sep 18, 2020, 10:09 PM

#

Not sure if this is a bug but twice ive gone into a demeter door and gotten a trial of the gods with ares. Seems like the graphic is incorrect for it. (Switch version)

#

Ares and demeter*

upper loom Sep 18, 2020, 10:10 PM

#

@misty stump have you tried restarting Hades with the Pro Controller as the primary controller (from the Change Grip/Order menu)?

#

@hearty pollen you can report here, or you can use the in-game bug report feature with F10!

#

@late ferry thank you for the information, we will look into it!

hearty pollen Sep 18, 2020, 10:12 PM

#

thank, so when achilles gave me access to hades' chambers, i went around to finish other talks before going in and that triggered dusa's final friendship conversation, at the end of which the game autosaved and kicked me back to the house, but without access to the chambers anymore. the game still think im supposed to go in but i cant exit to the courtyard or enter administrative or hades chamber

#

i cannot talk to achilles again either

upper loom Sep 18, 2020, 10:15 PM

#

@hearty pollen please look to our #h1-tech-fixes channel to restore backup saves to hopefully get you out of that state; we'll look into the conversation issue, thank you for the info!

hearty pollen Sep 18, 2020, 10:15 PM

#

thanks!

frosty tiger Sep 18, 2020, 10:30 PM

#

more of a bug report, but I than's avatar disappeared after I talked to him (like it always does), but when I left and came back from the prophecies, his avatar was gone and there was the alert above where it should be

📎 unknown.png

upper loom Sep 18, 2020, 10:35 PM

#

@frosty tiger if you could send that as a report in-game with F10 that would be great, thank you!

woven grotto Sep 18, 2020, 10:46 PM

#

I played Hades for the first time yesterday, about 5 hours in one session. Starting the game today, it shows 4 empty save slots.

I looked into ~/Documents/Hades/SupergiantGames/Hades/ which contains around 400 files, most of them savefiles, they are all there, seemingly various backups of save files.

I looked up the info at #h1-tech-fixes and tried deleting my latest Profile1.sav and replace it with one of the prior save files, it made no difference. Starting the Game still shows 4 empty save files.

#

(Playing on Mac & Steam)

glossy prism Sep 18, 2020, 11:06 PM

#

hey I've been unable to start the game since 1.0 came out

#

it worked as of the last major content update before 1.0, but as of the update it boots to a black screen (with the side pillar things for wider screens) and then I get the message "hades.exe has stopped working"

#

I've tried all the fixes in #h1-tech-fixes so I've given up and I'm trying to get help here now

sharp narwhal Sep 18, 2020, 11:12 PM

#

Hey @glossy prism could you send @dim spruce your Hades.log (/Documents/Saved Games/Hades) and a DxDiag.txt? You can generate the DxDiag file by running DxDiag and clicking "Save all information": https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

frosty tiger Sep 18, 2020, 11:13 PM

#

Another bug, my guy is stuck in this animation and I can't pick up the nectar thanthink

📎 unknown.png

#

📎 unknown.png

glossy prism Sep 18, 2020, 11:17 PM

#

thank you Ellis, I sent Gavin the files!

sharp narwhal Sep 18, 2020, 11:18 PM

#

@frosty tiger If you attack or special, does it break out of the animation?

dapper spruce Sep 18, 2020, 11:20 PM

#

anyone else had this audio issue where it's like all the sound effects are just like... muted cut-short versions of what they should be?

proper badger Sep 18, 2020, 11:23 PM

#

Hey guys, im having a bit of trouble with my mac, after playing the game for 8 hours it seems to keep crashing, i turned off the controller vibrations but from what it seems is whenever the controller disconnects it crashes the game, heres the bug screenshot i got

📎 Screen_Shot_2020-09-19_at_3.20.42_AM.png

mellow relic Sep 18, 2020, 11:26 PM

#

Hey on Nintendo switch sometimes all button input stops and all I can do is move with left stick until buttons return

thick lava Sep 18, 2020, 11:28 PM

#

@proper badger Hey can you copy the crash information there and email it to support@supergiantgames.com along with a copy of your system information (Spotlight search > System Information > File > Save > report.spx). What controller are you using, and is it wired or wireless?

#

@mellow relic What controller type are you using (two joycons/pro controller? something else?)

mellow relic Sep 18, 2020, 11:29 PM

#

2 joycons

#

In handheld mode

thick lava Sep 18, 2020, 11:31 PM

#

Hmm, I thought maybe wireless interference, but that handheld mode would rule that out. Maybe try unpairing them and repairing them, just to be safe?

mellow relic Sep 18, 2020, 11:31 PM

#

Ok I have and will report if happens again

#

It happened twice within an hour earlier

#

Thought it was a debuff

dapper spruce Sep 18, 2020, 11:44 PM

#

ehhm don't mind me, apparently i just literally had the volume settings too low lmao

ivory kelp Sep 19, 2020, 12:18 AM

#

My house of hades is apparently corrupted somehow... the game runs fine, this only happens in the house and started happening after 1.0. Unsure if it's GPU related as everything runs fine without artifacting, even the game itself. Getting killed and sent back to house has no effect.

📎 unknown.png

sharp narwhal Sep 19, 2020, 12:28 AM

#

@ivory kelp Have you tried verifying your installation through the game's launcher? There are instructions in #h1-tech-fixes

harsh fox Sep 19, 2020, 12:31 AM

#

I cannot load my save file on Switch after about 15 hours and 21 escape attempts. The game crashes when I try to load my save. The last thing I did before this happening was dying to a Wringer in the first room of Tartarus.

upper loom Sep 19, 2020, 12:33 AM

#

@harsh fox we are currently looking into issues regarding Switch saves, thank you for the information!

harsh fox Sep 19, 2020, 12:34 AM

#

@upper loom Is there any other information I can provide to help?

upper loom Sep 19, 2020, 12:35 AM

#

not at this time, if there's any further information we need I'll make sure to send you a DM!

#

thank you!

jovial ridge Sep 19, 2020, 12:37 AM

#

I'm on win 10, Ryzen 5 2600x with a 1060 3gb gpu, 16GB RAM
Game froze in the Elysium boss battle. The audio heard at the time just kept looping, and the f10 menu wouldn't even show up:

📎 unknown.png

#

@frosty tiger Do you have the charged special Daedalus perk? I can make him stuck that way by:
Using special
Charge a second special as soon as I'm able, but just the bare minimum
Doing any attack breaks out of it

ivory kelp Sep 19, 2020, 12:48 AM

#

@sharp narwhal validating game files apparently did the trick, thank you

frosty tiger Sep 19, 2020, 12:58 AM

#

@sharp narwhal Just had to attack and move and it worked again

dapper spruce Sep 19, 2020, 1:06 AM

#

actually... it seems like there is still something weird going on with the audio. like.. most of the sounds seem okay, but some of them seem weird like.. quiet? or cutoff? or both? also one of Nyx's lines in our conversation just straight up didn't play at all 🤷‍♀️ anyone else having similar issues?

sharp narwhal Sep 19, 2020, 1:08 AM

#

@dapper spruce Does it improve if you restart the game?

dapper spruce Sep 19, 2020, 1:26 AM

#

hmmm i'm not 100% sure but it does seem to sound okay now. sometime soon i'll do another run and let y'all know if any more issues crop up.

#

ty

real zealot Sep 19, 2020, 1:57 AM

#

last time i played the game was before update and i unlocked nyx/caos and after update i had all my darkness

west dragon Sep 19, 2020, 2:10 AM

#

@dim spruce That /UseSwapEffectDiscard=true in the launch options seems like it fixed the stuttering issue in the last battle / walking cutscene for the last battle

torpid star Sep 19, 2020, 2:12 AM

#

Having a fairly minor but annoying problem: I can't quit the game. (MacOS 10.14, purchased via Epic Games Store.) It just hangs and keeps playing music indefinitely. (Finishes the track, then goes to ambient flames/hollow noises on repeat.) Mac says the app isn't responding.

#

I can force-quit, which has not thus far caused any problems re-launching or anything, so this isn't a big deal? But if anyone has suggestions on things to try, I'd be grateful.

viscid granite Sep 19, 2020, 2:17 AM

#

Playing on switch today, it was running great for the first 4 or 5 hours. After a fairly uneventful run I was booted out to the switch home screen due to an "error occurring". I'm able to boot the game up again but everytime I load up my save I get the same error message and am kicked back out. However, I just noticed I can start a new save file without a hitch.

Has anyone had a similar problem? Is my save file just KIA or is anyone aware of any solutions?

upper loom Sep 19, 2020, 2:21 AM

#

@viscid granite it is an issue we're aware of and looking into, we hope to have a solution in a future patch! any information on what you were doing when the error occurred is helpful!

viscid granite Sep 19, 2020, 2:24 AM

#

@upper loom appreciate the acknowledgement and hope it can come soon! I don't remember the specifics of the run I did, but the error generated in between me dying (the "there is no escape" screen) and respawning in the House of Hades.
If I remember correctly, my character was emerging from the pool of blood in the house of Hades when the error occurred, and now I get the error message shortly after selecting my save file (I.e. It goes from black screen to error)

upper loom Sep 19, 2020, 2:25 AM

#

thank you, and very sorry that you are affected by this issue!

harsh fox Sep 19, 2020, 2:30 AM

#

Some more details about my Switch run before the glitch: I was using Achilles Spear and I had just swapped my mirror from Normal Death Defiance to Stubborn Defiance without having stubborn defiance actually unlocked. (so I could die faster)

frosty tiger Sep 19, 2020, 2:52 AM

#

Has anyone else had that audio problem I've been having last night? Or is it just my system?

fleet saddle Sep 19, 2020, 2:53 AM

#

@frosty tiger it would help everyone if you stated your platform and what the audio problem is. for the record i'm on switch and do not have any audio problem

frosty tiger Sep 19, 2020, 2:54 AM

#

PC, and it's the same as earlier - sound effects stuttering/cutting out if there are too many audio sources

#

Happens most often in the chambers between areas, Asphodel has been very noticeable too, but the House of Hades has been having issues too I noticed - it's actually affecting the menus for the Mirror of Twilight, the Trader, Contractor, the Weapon aspects...

rapid kelp Sep 19, 2020, 3:37 AM

#

Currently locked out of my save file on the Nintendo Switch version, as the game crashes every time I select the file. I've also run into fairly regular crashes after I die to the first boss, just after the "Can Not Escape" screen, and one instance where I'm listening in to Maegera and Nyx talking and the game crashes after the dialogue ends.

dim spruce Sep 19, 2020, 3:41 AM

#

hey @rapid kelp sorry to hear that, we're looking into that issue and hope to solve it in a patch!

rapid kelp Sep 19, 2020, 3:43 AM

#

@dim spruce I hope you do too, I REALLY want to keep playing the game as it's fantastically addicting, but I don't want it to feel like walking through a minefield with these crashes. For the time being I have to shelf it until a patch comes in, as I don't want to start a new file due to having already put in many hours on my current one.

dim spruce Sep 19, 2020, 3:44 AM

#

@rapid kelp totally understand, and appreciate the kind words. we hope to have it resolved as soon as possible but can't give a definitive timeline

rapid kelp Sep 19, 2020, 3:45 AM

#

@Gavin take as long as you need to iron it out the best you can. If we can enjoy the game at its best, the wait will be worth it.

errant oriole Sep 19, 2020, 3:57 AM

#

I also have a save file on Switch that became corrupted when I died. Game crashes trying to load the save file, as in Climhazzard’s case.

#

I started a new save file though haha, game is too fun for me to leave on the shelf

rapid kelp Sep 19, 2020, 4:01 AM

#

Yeah I'm VERY tempted to just start up a new file but it's so many hours lost and I'm afraid of running into the same problem.

dim spruce Sep 19, 2020, 4:03 AM

#

@errant oriole sorry to hear for you as well!

slate kindle Sep 19, 2020, 4:24 AM

#

Anyone able to help? i cant save my game at all, im new

thick lava Sep 19, 2020, 4:25 AM

#

What platform are you playing on?

slate kindle Sep 19, 2020, 4:25 AM

#

windows

thick lava Sep 19, 2020, 4:25 AM

#

We have a couple of things in #h1-tech-fixes that you should try first

slate kindle Sep 19, 2020, 4:26 AM

#

i tried all the option but still not saving

📎 unknown.png

sharp narwhal Sep 19, 2020, 4:27 AM

#

@slate kindle Do you have a third party antivirus software, or just Windows Defender?

slate kindle Sep 19, 2020, 4:27 AM

#

just windows defender

sharp narwhal Sep 19, 2020, 4:27 AM

#

Try disabling controlled folder access if you haven't already: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

slate kindle Sep 19, 2020, 4:30 AM

#

@sharp narwhal alright, thanks it's working now

frosty tiger Sep 19, 2020, 5:40 AM

#

Noticing a low-bitrate on audio quality on the switch. Anyone else experiencing this? Like it sounds 128 kB/s. Playing with headphones handheld mode

#

The game is so good and I don’t want to compromise my experience with the stellar dialogue

clear spruce Sep 19, 2020, 6:08 AM

#

Hey, Ive had this issue on Mac, every time I start the game and it'll run fine for the first room and then start freezing, the audio continues and I can hear my self moving and pressing buttions. The screens just frozen

steady marlin Sep 19, 2020, 7:09 AM

#

Excuse me, does somebody know how to run 32bit version from Steam? After latest update 64bit doesn't work (some trouble with my DLL's, not with game)

fleet saddle Sep 19, 2020, 7:53 AM

#

just crashed on switch during ||shopkeeper|| fight (around 50% hp). the only crash in all the hours i've had the game open/sleep mode since release, so i don't know if its consistent

unkempt schooner Sep 19, 2020, 8:35 AM

#

hey i seem to be stuck within the bedroom out of bounds and i have no clue how to get back into the room, restarting game hasnt fixed it

📎 unknown.png

balmy quest Sep 19, 2020, 8:36 AM

#

Hello, my hades game freezes randomly and makes me lose all the run progress, i am playing with an amd 3700X and a rtx 2070, is there a known bug that freezes the game?

nova vortex Sep 19, 2020, 8:37 AM

#

I just ran into a bug where I ||unlocked the shield|| and obtained the ||blood vial from ares from the previous run||. After ||equipping the shield|| and ||equipping the vial||, I tried ||unequipping the vial||, which made the game's audio bug out, and upon exiting the room, the game crashed.

#

I don't think you can ||unequip the vial||, I fidgeted around with the menu to look at your passives/abilities

prime dirge Sep 19, 2020, 8:48 AM

#

hi, Hades takes 2 minutes to load into the main menu. it shows a black screen and windows says the program is unresponsive and offers to close it for 2 minutes and then a after that the normal loading screen shows up and it takes about 8 more seconds to load to main menu. CPU and disk usage are idle while the screen is black. i've seen this happen in other games and the issue was caused by direct input taking a long time to enumerate devices (~2 minutes). i was wondering if there was a way to force the game to use xinput to see if this was the case.

stuck galleon Sep 19, 2020, 8:56 AM

#

Hi, i have an issue, the game can't synchronize saves with the Steam Cloud and i don't know how to recover my save.

sturdy sparrow Sep 19, 2020, 9:10 AM

#

Just wanted to submit this for awareness. There's quite a few other spots it can happen (some bushes in Elysium iirc had it as well), but this was the spot I was able to record it in.

Technical info: Fullscreen, Borderless, VSync, 2560x1440 (had to render down for space sake), 1080ti running the newest drivers, i7-8700 3.2 GHz 6-Core

📎 Hades_Blade_Storm_Bug.mp4

viscid peak Sep 19, 2020, 11:15 AM

#

I NEED HELP!!!
I am at the point of the story where i need to go into fathers chambers, but first i talked to dusa and had that talk in Zagreus room and when Zagreus went back i cant go to fathers chabers, nor to skelly.... i have just found a GAMEBREAKING BUG as i cant go to tartarus anymore.

clever brook Sep 19, 2020, 11:16 AM

#

Game on switch already crashed twice after 4 runs
Apart from that don't could really use a size slider, it can be hard to read on handheld

viscid peak Sep 19, 2020, 11:17 AM

#

I restarted the game but it doesnt work

vivid fox Sep 19, 2020, 11:29 AM

#

hmm, i've played for 35 hour before 1.0 and now it crashes instantly. i did verified the files, ran as administrator, rerun redistributables but nothing worked. running from steam. any help?

viscid peak Sep 19, 2020, 11:30 AM

#

is there a way to revert a save?

warm salmon Sep 19, 2020, 11:34 AM

#

Um, i'm remember in Hades was "Mute Sound when minimize game" by default - but it was in old engine, in new i don't see opportunity to manually enable it. Looked up config files - there nothing. (profile#.sjson & others files are encrypted)

@old raven Sorry for disturbing, might you may help if there exist something i can do with my game client?

I'm just often switching between streams in browser & gameplay so this feature very helpful

mossy condor Sep 19, 2020, 11:46 AM

#

Hello. I forgot to use the f10 command so i have to post it here. I had a small graphic bug with the text of Caustic shot. The word "slain" wasnt readable anymore, because "Encounters" S seems to overlaped with the S from slain. The brackets also overlap.

📎 Small_graphic_bug.jpg

desert iris Sep 19, 2020, 11:58 AM

#

Hello! i got a problem!

#

all models are not quite rendered?

📎 Knipsel.PNG

#

every npc/mob what ever looks like it's not quite fully rendered. as if it's behind a wall

nocturne pivot Sep 19, 2020, 12:11 PM

#

I can't delete my second save slot?? Help??

faint jewel Sep 19, 2020, 12:22 PM

#

a save slot is actually overwritten when you start a new game on it. So if you deleted it and didn't start a new game on it, it will remain there

chilly quarry Sep 19, 2020, 12:33 PM

#

I'm having extremely low volume in game (different from main menu) again, and I don't know why - it's definitely not the volume settings, mine are maxed.

merry shore Sep 19, 2020, 12:42 PM

#

on PC with x-box controller, RT does not work for petting Cerberus while pressing [1] does. RT works in all other cases. [this was present also in blood price]

rigid lava Sep 19, 2020, 12:54 PM

#

Yeah I’m on switch and I can’t load my save file just keeps saying error and kicks me out of game. Any ideas how to fix

#

I’ve put a lot of time into the game and really don’t want to start a new game especially considering this could happen again but other then this, a true masterpiece of a game please help.

warm pumice Sep 19, 2020, 1:20 PM

#

Hello, I used to play the game on my old PC and had some decent progress. I just installed it on my laptop and ran it for the first time but there's no saved files at all. Does this have anything to do with verson1.0 launch? Like, is everyone's progress reset?

#

If not, what can I do to get my progress back

frosty tiger Sep 19, 2020, 1:21 PM

#

hi >n< i cant launch the game

#

By clicking Submit, you agree to send Supergiant Games this information, your current save data, and the screenshot above. This information will only be used for investigating the reported bug.

Version: Release 35966
Renderer: uninitialized
OS: Microsoft Windows NT 6.1.7601 Service Pack 1
RAM: 4095
Cores: 4
64-bit: True
Region: es-CO

FATAL EXCEPTION at 0x000007FEE8BF81BA
Violation when reading address 0x0
Code: 0xc0000005

ExceptionStack Trace:
at MD5Final (0x0000000077ab25d0)
at initRenderer in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\renderer\direct3d11\direct3d11.cpp:line 1279 (0x000007fee8bf8175)
at sgg::ForgeRenderer::InitForgeRenederer in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\code\rendering\forgerenderer.cpp:line 1546 (0x000007fee8afb9c7)
at sgg::HadesMainApp::Init in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1752 (0x000007fee8c3cec8)
at WindowsMain in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\os\windows\windowsbase.cpp:line 1075 (0x000007fee8bf4326)
at AppMain in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1676 (0x000007fee8c3ca7b)
at main in d:\jenkins\workspace\minos_pc_latest\gsge\game.native\main.cpp:line 62 (0x000000013f2217b6)
at CoInitializeEx in d:\agent_work\2\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:line 288 (0x000000013f221a7a)
at BaseThreadInitThunk (0x0000000077916520)
RAM usage: 51% (~1 GB available or 2074972160 bytes)

#

.
.
.
.

help pls >n<

#

and when i try to open the x86 version this happend
.
.
.

#

Version: Release 35966
Renderer: uninitialized
OS: Microsoft Windows NT 6.1.7601 Service Pack 1
RAM: 4095
Cores: 4
64-bit: False
Region: es-CO

FATAL EXCEPTION at 0x00000001
(null)
Code: 0x38f6d0

ExceptionStack Trace:
at XInputGetKeystroke (0x00000000002739c0)
at GetProfileStringW (0x0000000076ded59c)
RAM usage: 37% (~2 GB available or 2693701632 bytes)

sharp narwhal Sep 19, 2020, 1:25 PM

#

@steady marlin You can run the 32 bit version of Hades by launching it from the x86 executable in:
\Program Files\Steam\steamapps\common\Hades\x86

#

@unkempt schooner Sorry about that! Please report with F10 and we'll look into it. You should be able to revert your save some following the steps in #h1-tech-fixes

frosty tiger Sep 19, 2020, 1:32 PM

#

Help TnT

pale hazel Sep 19, 2020, 1:37 PM

#

FATAL EXCEPTION at 0x00000001
(null)
Code: 0x71ec70

ExceptionStack Trace:
RAM usage: 62% (~2 GB available or 3152613376 bytes)

#

??

#

lol

#

on launch, havent been able to play yet

deft maple Sep 19, 2020, 1:41 PM

#

📎 unknown.png

#

Got this after being defeated by an invisble minotaur in the fight against theseus

#

It got fixed on reload

crude acorn Sep 19, 2020, 1:44 PM

#

@deft maple is the game in general still stuttering for you?

deft maple Sep 19, 2020, 1:44 PM

#

Yes

#

It's weird because it's not all the time. Sometimes It's just unplayable because it freezes every 3 seconds (even if I quit/reload the game) and other times I can play for quite some time without having issues

frosty tiger Sep 19, 2020, 1:48 PM

#

FATAL EXCEPTION at 0x000007FEE8BF81BA
Violation when reading address 0x0
Code: 0xc0000005

ExceptionStack Trace:
at MD5Final (0x0000000077ab25d0)
at initRenderer in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\renderer\direct3d11\direct3d11.cpp:line 1279 (0x000007fee8bf8175)
at sgg::ForgeRenderer::InitForgeRenederer in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\code\rendering\forgerenderer.cpp:line 1546 (0x000007fee8afb9c7)
at sgg::HadesMainApp::Init in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1752 (0x000007fee8c3cec8)
at WindowsMain in d:\jenkins\workspace\minos_pc_latest\gsge\the-forge\common_3\os\windows\windowsbase.cpp:line 1075 (0x000007fee8bf4326)
at AppMain in d:\jenkins\workspace\minos_pc_latest\gsge\engine.native\windows\code\program.cpp:line 1676 (0x000007fee8c3ca7b)
at main in d:\jenkins\workspace\minos_pc_latest\gsge\game.native\main.cpp:line 62 (0x000000013f2217b6)
at CoInitializeEx in d:\agent_work\2\s\src\vctools\crt\vcstartup\src\startup\exe_common.inl:line 288 (0x000000013f221a7a)
at BaseThreadInitThunk (0x0000000077916520)
RAM usage: 51% (~1 GB available or 2074972160 bytes)

deft maple Sep 19, 2020, 1:49 PM

#

I should mention that the cursor is not frozen. It changes color when hovering clickables, as it should

crude acorn Sep 19, 2020, 1:50 PM

#

@deft maple we are investigating this issue right now, it seems very specific to a single GPU model on macOS

deft maple Sep 19, 2020, 1:50 PM

#

Alright, good luck !

frosty tiger Sep 19, 2020, 1:51 PM

#

:v halp TnT

#

.....

#

Thanks for nothing, stupid Supergiant people, your support sucks 🙂 (steam refund)

tawdry eagle Sep 19, 2020, 1:57 PM

#

Well, thats a way to do it

rigid lava Sep 19, 2020, 1:59 PM

#

Just wanted to say can’t load save file on switch but want to keep playing is this a problem thats going to take days to fix or weeks?

crude acorn Sep 19, 2020, 2:00 PM

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@rigid lava we are still looking into what is causing the issue and are looking to fix it asap, I don't have any more info other than that unfortunately

atomic prairie Sep 19, 2020, 2:07 PM

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Did anyone else immediately get the Freinds Forever achievement upon booting the game on Steam?

viscid peak Sep 19, 2020, 2:07 PM

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How do i revert a save file?

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im stuck in the palace

stable moss Sep 19, 2020, 2:07 PM

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Hey i cant start the game over steam and when i try running it with the .exe it says im missing a .dll file but i already installed the newest version microsoft visual c++

crude acorn Sep 19, 2020, 2:08 PM

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@atomic prairie on first game run? No early access saves? If yes, press F10 in game and report it, please

atomic prairie Sep 19, 2020, 2:09 PM

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if the Epic Store version can talk to the Steam version somehow that's the only way I could see it proccing?

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but I wouldn't have gotten the cheevo on Epic

crude acorn Sep 19, 2020, 2:09 PM

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@viscid peak Where did you get stuck? What happens when you quit to main menu and reload that save?

viscid peak Sep 19, 2020, 2:09 PM

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doesnt help

crude acorn Sep 19, 2020, 2:10 PM

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@atomic prairie Save files are shared between the Steam and Epic version on the same PC, that could be it

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@stable moss Which dll is mentioned as missing?

stable moss Sep 19, 2020, 2:10 PM

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d3dcompiler_47.dll

viscid peak Sep 19, 2020, 2:10 PM

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im at the point of the story when i have to go to fathers chambers, but first i talked to dusa and it teleported me in zagreusses room and then i cant go to fathers chambers and niether back out trough zagreuses room

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i aleready reported it via F10 hours ago

atomic prairie Sep 19, 2020, 2:12 PM

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Cheers Nikola, submitted the bug report, it's just a bit of a weird one!

crude acorn Sep 19, 2020, 2:22 PM

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@frosty tiger Windows? Which GPU?

native plinth Sep 19, 2020, 2:22 PM

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I'm having problems with using controllers on a mac. I've tried PS4 and PS3 ones. I'm playing through Steam. Also bluetooth headphones that work for other stuff aren't picking up Hades specifically.

crude acorn Sep 19, 2020, 2:22 PM

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@stable moss looking into it now, will get back to you asap

native plinth Sep 19, 2020, 2:24 PM

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oh and F10 isn't working for some reason

sharp narwhal Sep 19, 2020, 2:27 PM

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@balmy quest Hey, sorry about the freeze! Next time the game freezes, could you send your Hades.log (\Documents\Saved Games\Hades\ ) and DxDiag.txt (run DxDiag.exe and select "Save all information": https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe) to support@supergiantgames.com? We'll take a look.
There are steps in #h1-tech-fixes to restore save data after a crash.

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@desert iris @frosty tiger Try validating your installation through the game's launcher; there are instructions for validating in #h1-tech-fixes . You may need to restart your computer to see the effects.

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@chilly quarry Does restarting the game help restore the audio quality?

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@merry shore The keybinding for petting Cerberus was changed to (I believe) LT default; is RT not working after you've rebound the control?

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@rigid lava Sorry for the inconvenience! We're aware of that issue and working on a fix, hope to have it out in a future patch.

merry shore Sep 19, 2020, 2:31 PM

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@merry shore The keybinding for petting Cerberus was changed to (I believe) LT default; is RT not working after you've rebound the control?
@sharp narwhal Nevermind, I didn't notice the new key binding. LT works.

devout bear Sep 19, 2020, 2:32 PM

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IDK if this is the right place... but The Twin Fists appeared as locked and I had already unlocked them. Is it intentional as a narrative thing after 1.0 or is it a bug?

tawdry eagle Sep 19, 2020, 2:34 PM

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Question if I may. I'm encountering the "cant access/write game files" issue, and cant seems to fix it.
In game recommended are:
-start hades.exe in admin mode (done)
-whitelisting hades in antivirus (done)
-checking the controlled access to file (deactivated)

Also followed the #h1-tech-fixes , did not resolved the issue.
(onedrive is disabled, I do have the folder "saved game\hades"

Any other recommendation? I uninstalled the game and redownloaded in the same directory, should I do it in an other one, or is there something else I should/can do?
Thanks!

sharp narwhal Sep 19, 2020, 2:34 PM

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@warm pumice Save data was not reset as part of the 1.0 launch. Save files are primarily stored locally and cloud-saving wasn't available for Epic Games until the day of the 1.0 launch, so if you're trying to sync cloud data on Epic, it won't be available.
There are some steps in #h1-tech-fixes that may help you restore data if it's still present but unable to be read.
Otherwise, any change to your drive - formatting, moving Documents folders, etc. - could have affected your save files. If you submitted an F10 bug report in the recent past that included contact information, DM me the name/email you included and I can try to retrieve it for you. Otherwise I'm afraid there isn't much I can do, but if you'd like to replace your save data, there are "maxed out" save files available at https://www.speedrun.com/hades/resources

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

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Hey Parzival, sorry, just a second! I'm answering people in order

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@pale hazel Hey sorry about that, if you haven't already could you include your Discord tag in the contact info section of the bug report and submit it? We'll pull it up and see what the issue is.

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@prime dirge Try the following launch commands:
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false
Instructions for launch commands are in #h1-tech-fixes

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@viscid peak There are steps to revert a save in #h1-tech-fixes

unkempt schooner Sep 19, 2020, 2:37 PM

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@sharp narwhal yep ty managed to revert it back

sharp narwhal Sep 19, 2020, 2:37 PM

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@stuck galleon Steam has an FAQ for cloud sync issues here: https://support.steampowered.com/kb_article.php?ref=6736-QEIG-8941

Steam Cloud - General Troubleshooting - Knowledge Base - Steam Supp...

Article "Steam Cloud"

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@tawdry eagle Alright, can you send me your Hades.log file from \Documents\Saved Games\Hades ? I'll take a look. I'm in and out so it may be a little bit but I'll get back to you as soon as I can

tawdry eagle Sep 19, 2020, 2:39 PM

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understood

sharp narwhal Sep 19, 2020, 2:39 PM

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@devout bear Sounds like a bug or a possible error with cloud synced save files, please report with F10 in-game!

tawdry eagle Sep 19, 2020, 2:43 PM

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@sharp narwhal folder is completly empty.

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I've got "data dump", "data records", "screenshots","temp", but they are all empty

sharp narwhal Sep 19, 2020, 2:49 PM

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Ok, it sounds like the game isn't able to write into that folder at all then

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Off the top of my head I don't know what else could be restricting access - do you have any other systems set up that would be affecting file permissions for your Documents folder?

tawdry eagle Sep 19, 2020, 2:51 PM

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Not that I am aware of

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What do I need to have allowed for it to work?

mild ruin Sep 19, 2020, 2:54 PM

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I am having the same problem as @native plinth . Playstation controller on a Mac is not working

sharp narwhal Sep 19, 2020, 3:03 PM

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@tawdry eagle It's not necessarily that there's one setting so much as there are a lot of different applications that could be blocking Hades. Antivirus or firewalls are the most common since they may categorize it as suspicious read/write activity. Cloud syncing can cause files or folders to be inaccessible due to sync activity. If there are other protections or permissions settings on your Documents folder that could also lock the game out. I assume the actual path to your Documents folder isn't broken or missing, but if it was, that would cause the same issue.
I'm not too sure what else to try outside those categories of issues, but can double-check with an engineer soon that I'm not forgetting anything.

brittle glen Sep 19, 2020, 3:21 PM

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after previously playing the game on windows via boot camp, i'm now trying the mac version, and experiencing some issues. f10 doesn't seem to work there, so i guess i should report in here?

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first off, i can't rebind controls. clicking on a control in order to change it makes the game stop taking any input whatsoever; the only way out is to quit it

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when it's not paused, the game keeps your mouse cursor within its area even when not focused (e.g. after tabbing out), regardless of windowed/borderless/fullscreen settings.

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on a Retina/HiDPI display, the game seems to not offer anything higher than the point resolution (e.g. driving a 4k display at 1080p@2x results in a max resolution of 1080p, which isn't very sharp)—ideally, there'd be a toggle to switch between 1x and 2x, with the resolutions remaining as currently listed

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on a positive note, the game loads way faster than on windows, which is great!

acoustic canopy Sep 19, 2020, 3:52 PM

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Hi, I have some issue on Hades Switch version.
Before starting my last run, my game crashed when closing the mirror after upgrading ( I repeated it 3 times, crashed the 3 times). So I started the run without opening the mirror. I just died in the Elyseum in a classic monster room, and the game crashes repeatedly again, except this time I can't do anything to avoid it since when I load my save, it instantly crashes. I have the message 'You quitted the software because an error happened' (approximately translated from french).
I'll try to reinstall the game to see if it changes anything, but after that, idk what to do. Do you have any suggestion to solve this? ( and do you need some other informations?)

sharp narwhal Sep 19, 2020, 3:57 PM

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@acoustic canopy Sorry for the trouble! We're aware of some issues with save corruption occurring after crashes on Switch. We're investigating and hope to have a fix out in a future patch!

vocal trail Sep 19, 2020, 3:58 PM

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Just encountered a VERY odd bug. I was using the Bow, then after clearing the first room I'm now using the Fists. I'll keep a copy of my save file and log in case it's useful, but I doubt I could replicate it.

tawdry eagle Sep 19, 2020, 3:58 PM

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Tried turning off the antivirus and cloud sync is deactivated

sharp narwhal Sep 19, 2020, 3:59 PM

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@vocal trail Report that with F10 please!

vocal trail Sep 19, 2020, 4:13 PM

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Well I quit to menu first, but I did save a copy of my saves manually before doing so.

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Hopefully that's enough.

coarse basin Sep 19, 2020, 4:14 PM

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my game crash, but i think that can happen to any software

spiral hatch Sep 19, 2020, 4:15 PM

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So, i was wondering what the requirements are for getting the Friends in High Places achievement.
I took a break from Hades for a while, just came back for this update, and I've used (full gauge) Poseidon, Demeter, and Dionysus calls, including to clear bosses. is that a bug, or am I just missing something specific? The achievement just says "use a Greater Call."