#h1-tech-support | Supergiant Games | Page 19

sharp narwhal Jan 22, 2020, 1:50 AM

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@craggy arch Make sure Hades is whitelisted with any antivirus software on your computer. You should also make sure Windows Defender isn't restricting access to your Documents folder - there are instructions in #hades-tech-fixes-old

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@magic gulch Yes, we're aware of it. As far as I know it's only a visual issue

lofty lintel Jan 22, 2020, 1:51 AM

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@sharp narwhal yes, i submitted it twice but didn't want to be annoying by sending it each time it crashed. 😂 sorry.

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it's only when i load the save file. i can get the main menu just fine.

sharp narwhal Jan 22, 2020, 1:52 AM

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@sleek ore Assuming Orpheus was present on your save before Welcome to Hell, you wouldn't have had to buy those papers. Them showing up is likely just a backwards compatibility issue, since it is now required to have those papers in order to have Orpheus around the House. Probably nothing to be concerned about, though you can report it with F10 if you want.

inland pelican Jan 22, 2020, 1:56 AM

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I assume this is where I post my bugs? So I did a gem trove with Gaun-Yu and threw my spear then it never returned and I could not pick it up. I beat the trove with my dash move. I'll update this if the game crashes when I leave the room.
My first bug! I'm actually excited this happened!

📎 Hades_Cant_pick_up.jpg

craggy arch Jan 22, 2020, 2:00 AM

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yeah i whitelisted the game on norton and i still cant access the game.

lofty lintel Jan 22, 2020, 2:01 AM

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i tried starting a new save file and it crashed on the third or fourth room. it was after a key room and heading into a poseidon room if that helps.

sharp narwhal Jan 22, 2020, 2:25 AM

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@lofty lintel We're looking into this more now - it looks like a shader error on a specific subset of Intel graphics cards.

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@inland pelican Report bugs with F10 in-game please!

lofty lintel Jan 22, 2020, 2:26 AM

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@sharp narwhal okay, thank you for your time!

sharp narwhal Jan 22, 2020, 2:42 AM

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...Actually, @inland pelican Did you take Rare Crop in that chamber before you started the trove trial?

frosty tiger Jan 22, 2020, 2:42 AM

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@fervent terrace @sharp narwhal thank you for this advice

spare pilot Jan 22, 2020, 2:44 AM

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This update did something that's making my framerate visibly unstable, even when there's no combat and i'm just walking around. Would anyone know why that might be?

radiant zinc Jan 22, 2020, 4:17 AM

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I’m stuck on a chamber in Tartarus and it crashes if I move left or even Pan the camera over left from where it loads me in. I’m stuck because there’s no way to give up or die to anything :( bug report submitted but is there any fix for me now so I can continue playing on this same save file?

cold snow Jan 22, 2020, 4:27 AM

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I feel as if I shouldn't be having any slowdowns. I run the game at 1080p and my rig is:
Ryzen 3 2200g
4x2 DDR4
RX 570 8gb OC

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there's no graphics options that I can see and the game keeps slowing down when there's a lot of enemies

warped gust Jan 22, 2020, 4:31 AM

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I've been having slowdowns as well, I recorded a video and am compiling my system information currently

cold snow Jan 22, 2020, 4:36 AM

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I don't know if it's because of the update or not, my first time touching the game was today

pseudo hare Jan 22, 2020, 4:47 AM

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Hey, I dunno if this should go here, but my Malwarebytes service blocked and quarantined Hades after the patch today. Apparently this has happened before; it's a false positive per their (Malwarebytes') forum.

true heath Jan 22, 2020, 4:52 AM

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I am also experiencing slowdowns and low framerate with the new patch. Previous patch ran like butter.

radiant zinc Jan 22, 2020, 4:54 AM

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If you uninstall and reinstall, will your previous saves remain?

frosty tiger Jan 22, 2020, 5:18 AM

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Hello, there is no audio playing for me when I launch the game, knowing that my audio driver is already updated and working well with everything else, why is it disabled when I am playing the game?

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Never mind I figured it out, problem was on my end due to VoiceMeeter, if anyone isn't using that and still keeping it on it can mess with your game. Just Shut Down VoiceMeeter and all should be good.

vagrant swallow Jan 22, 2020, 6:44 AM

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Just found out that in Asphodel, if Zag has Chaos debuff of movement speed (-XX% movement speed) on him, his animation of boarding the raft will move out of place (like standing outside of the raft). Just a minor bug report. squirtnya

harsh hatch Jan 22, 2020, 6:46 AM

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my game crashes every time i try and load a save after this update

dusky snow Jan 22, 2020, 7:02 AM

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Hades doesn't seem to notice my controller. Xbox One wireless controller hooked up via Bluetooth to PC. Using Epic games version. Keyboard and mouse work fine (When mouse is locked it's super super slow, but just disabled mouse lock and it was fine, not the issue, but probably a note-able one), but the controller seems to not even be seen. Anything I'm overlooking?

hollow swallow Jan 22, 2020, 8:38 AM

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"unable to save to storage device" pop up when booting up Hades on my desktop

shell schooner Jan 22, 2020, 9:46 AM

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Hi, having followed all of the suggested solutions, I am still encountering the pop-up message "unable to save to storage device"

near thistle Jan 22, 2020, 10:10 AM

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I am also experiencing pretty unstable framerates, doesn't seem to be linked to a specific underworld region either

lavish sorrel Jan 22, 2020, 10:51 AM

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seems like i got Orpheus thing but i didnt bought it

📎 unknown.png

frosty tiger Jan 22, 2020, 10:53 AM

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The interaction between Aspect of Chiron + Charged Volley occasionally shoots blanks. The animation of the arrows is visible but they disappear mid air and of course, they deal no damage. Happens mostly if the cast has not been charged a lot.

rain cradle Jan 22, 2020, 11:00 AM

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If you encounter any issues hit F10, it will sends your save to devs as well as screenshots. This place is to help people which can't run the game overall or the game crash for them

frosty tiger Jan 22, 2020, 11:07 AM

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Ty for the info. I sent an F10 report as you suggested. 🙂

fresh breach Jan 22, 2020, 11:52 AM

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When entering hades, I cannot save game progress on the device

wet nymph Jan 22, 2020, 11:53 AM

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Since the latest update, my game crashes whenever I enter an Erebus room. Is this happening to anyone else?

sharp narwhal Jan 22, 2020, 12:08 PM

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Once again folks this is not a bug report channel, this is a tech support channel. 😄 Report bugs with F10 in-game!

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@wet nymph I've heard a few reports of that, yeah - we're still looking into it. Is the game creating a bug report window when it crashes?

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@fresh breach This is probably related to antivirus or Windows Defender. Check #hades-tech-fixes-old

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@lavish sorrel I think this is a backwards compatibility issue, but please F10 in-game when you see the item.

wet nymph Jan 22, 2020, 12:11 PM

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@sharp narwhal It freezes and the screen starts flickering. I’m still able to input commands but cannot see any visual change (and cannot report it with F10) as a result. Eventually the program stops responding.

fresh breach Jan 22, 2020, 12:12 PM

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@sharp narwhal There is no click to repeat the game does not crash, but if you click then a window with an error does not appear, but just a window complaining about it

sharp narwhal Jan 22, 2020, 12:13 PM

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@shell schooner Check #hades-tech-fixes-old under "The game won't save"

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@hollow swallow Same to you - check #hades-tech-fixes-old for troubleshooting for saving

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@dusky snow Support for wireless controllers is a work in progress. We recommend using wired for now.
You can try updating the controller driver and changing settings in windows device manager too.

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@vagrant swallow F10 please! This isn't a bug report channel unless your game is crashing.

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@harsh hatch There's an issue we're aware of where Intel HD series graphics cards are incompatible with the shaders we use for some enemies in the game. This causes the game to crash on loading into a room with those enemies. We're working on a fix.

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@radiant zinc Always make a backup copy of your saves somewhere safe before uninstalling the game from either launcher! As long as you have one copy of the game I don't think it should be affected but I've never tried it myself, so I'd always recommend a backup.

Also, RE: your bug report, see above - there's a compatibility issue between our shaders and some Intel cards.

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@pseudo hare We're aware that antivirus software can sometimes falsely flag Hades; we're looking into why this is. For now just whitelist the game

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@cold snow OpenGL doesn't play as nice with AMD cards as it does with others. Turning off vsync and turning on AMD anti-lag may improve performance.

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@wet nymph Please follow the steps under "Crashes without F10/Bug reporter" in #hades-tech-fixes-old and send an email to support@supergiantgames.com. The next time you see an Erebus gate in-game, before entering it, press F10 in the room that has it and write a short bug report - please include the name you use in your email to us, and/or your email address so that I can search for your bug report and connect it to your email ticket. We're receiving a high volume of reports right now and I won't be able to find it without searching for your contact info.

wet nymph Jan 22, 2020, 12:24 PM

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@sharp narwhal I’ll be sure to do that. Thanks for taking the time.

sharp narwhal Jan 22, 2020, 12:24 PM

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Thank you!!

fallen kestrel Jan 22, 2020, 12:25 PM

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@sharp narwhal you are the only one with Hades QA?

sharp narwhal Jan 22, 2020, 12:25 PM

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No - there are two other QA techs. Why?

fallen kestrel Jan 22, 2020, 12:25 PM

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You are not exhausted? xDD

sharp narwhal Jan 22, 2020, 12:25 PM

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I am! Thanks for the concern 😄

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It's alright, patch week is always busy.

fallen kestrel Jan 22, 2020, 12:26 PM

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Because im practically 24/7 on this channel, and im looking you allways xDD

sharp narwhal Jan 22, 2020, 12:26 PM

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Well thanks for keeping an eye out - I'm not on 24/7, so if you see someone who needs help and you know the solution or can redirect them, feel free

fallen kestrel Jan 22, 2020, 12:27 PM

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A question, Are you thinking to do a Spanish #hades-tech-fixes-old channel?

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I've taken the liberty of doing so xDD

sharp narwhal Jan 22, 2020, 12:36 PM

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I'm not sure of the status of translating FAQs, but we are working steadily to update them. Right now, the Steam forum tech support FAQ is the most up-to-date, as it was edited a few weeks ago.

fallen kestrel Jan 22, 2020, 1:07 PM

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Okay😊

inner cipher Jan 22, 2020, 1:34 PM

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bug

📎 unknown.png

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Here is a bug of the module

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if i give her a gift, then she will fly away, but i can still chat with her

sharp narwhal Jan 22, 2020, 1:35 PM

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@inner cipher Report bugs with F10 please

inner cipher Jan 22, 2020, 1:35 PM

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OK

jovial canyon Jan 22, 2020, 2:19 PM

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Hello, does anyone else experience a 0.5-1 second stutter when they get hit?

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Doesn't seem to happen every time, but certainly the first time I get hit on each run

exotic field Jan 22, 2020, 2:24 PM

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a display bug

📎 2020-01-22_1.png

gusty hedge Jan 22, 2020, 2:31 PM

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https://www.reddit.com/r/HadesTheGame/comments/escnvm/godmode_bug/

godmode bug

Posted in r/HadesTheGame by u/turdfgc • 1 point and 1 comment

slate jasper Jan 22, 2020, 2:33 PM

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When you take the charged special for the bow (JUST got it, so don't remember the name), the sound keeps repeating after the shot goes off. The only way it goes away is if you change zones (Go from Tartarus to Asphodel) or quitting.

sharp narwhal Jan 22, 2020, 2:43 PM

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@exotic field F10, please

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@slate jasper Same to you - if you hear this again, report in-game with F10

slate jasper Jan 22, 2020, 2:48 PM

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Didn't know the button. Will do that when I get home from work. Thanks!

sharp narwhal Jan 22, 2020, 3:11 PM

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@wet nymph I have your bug report - did you send an email with the crash details? I think this may be another Intel specific graphics error but can't confirm without better logs, since the game is crashing to desktop.

wet nymph Jan 22, 2020, 3:17 PM

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@sharp narwhalI've sent the email

sharp narwhal Jan 22, 2020, 3:18 PM

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👍

quiet heath Jan 22, 2020, 3:27 PM

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Skelly does not appear for me most of the time. When he does, it's after switching a weapon. Is this intentional?

sharp narwhal Jan 22, 2020, 3:29 PM

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It is!

quiet heath Jan 22, 2020, 3:36 PM

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ah, alright. good good, thanks.

cold snow Jan 22, 2020, 4:13 PM

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@sharp narwhal thank you for your answer. I can't seem to find an option for v-sync inside of the game. my radeon software settings looks like this

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📎 unknown.png

sharp narwhal Jan 22, 2020, 4:15 PM

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Yeah, sorry the vsync option would be in your radeon settings - it looks like you have it turned off already

rain cradle Jan 22, 2020, 4:17 PM

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'Off, always' . atm you have off till the app want the vsync. And hades turn it on

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It's vertical refresh

young parcel Jan 22, 2020, 5:09 PM

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Guys, im sending my reports, but i got no answer. From 1 month i cant play the game on my new laptop. Start it > Debug Menu shows > cannot open C:\Jack????\Hades\Content\Scripts\Main.lua: Invalid argument > and i reinstalled the game 3 times still nothing.

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all my drivers are up to date, meet the system requirments , repaired the game multiple times :/

rain cradle Jan 22, 2020, 5:14 PM

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Did you installed c++ redistributable and tried running the game from outside steam by using hades.exe?

young parcel Jan 22, 2020, 5:19 PM

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i run it from epic

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aaand i tried to run in from the .exe still the same

rain cradle Jan 22, 2020, 5:20 PM

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Can you post screenshot of the error, you can upload to imgur or another host to show there

young parcel Jan 22, 2020, 5:20 PM

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ok

leaden ingot Jan 22, 2020, 5:23 PM

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Ok

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Dialogues crash the game

young parcel Jan 22, 2020, 5:24 PM

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📎 error1.png

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📎 error2.png

leaden ingot Jan 22, 2020, 5:39 PM

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And

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As I said

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Dialogues crashes the game

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I trying to speak with Patrocle

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The game stopped

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Then crashed

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And

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The same situation with Gipnos

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(sorry, if I write names wrong)

sharp narwhal Jan 22, 2020, 5:43 PM

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@young parcel This is usually an issue we only see with illegitimate or corrupted copies of the game - I can take a closer look in a bit

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@leaden ingot Try verifying your game through the launcher, and make sure your audio drivers are up to date.

young parcel Jan 22, 2020, 5:45 PM

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😄 how is this possible when i bought it on epic and i can play it on the computer with no problems(i want to play it on laptop now) , but still ok i will w8 for some help

leaden ingot Jan 22, 2020, 5:45 PM

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I just downloaded the game

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1 hour ago

fallen kestrel Jan 22, 2020, 5:48 PM

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Clain in any download can corrupt any byte, if u verify u can check if the download finished well

sharp narwhal Jan 22, 2020, 5:49 PM

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Yeah sorry that was more an explanation for why it hasn't gotten a thorough look

fallen kestrel Jan 22, 2020, 5:50 PM

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@young parcel did u reinstalled allways at the dame location?

rain cradle Jan 22, 2020, 5:50 PM

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The game can't open the file, it may be that the game can't even acces it. Also the???? Seems veird

young parcel Jan 22, 2020, 5:50 PM

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i think so

sharp narwhal Jan 22, 2020, 5:50 PM

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@leaden ingot That's fine, but it doesn't always download correctly. Verifying will make sure the files are all present. If it's an audio crash, you should also check your drivers.

rain cradle Jan 22, 2020, 5:50 PM

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Could you move the hades folder into another destination and try again?

young parcel Jan 22, 2020, 5:50 PM

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ok 😄

fallen kestrel Jan 22, 2020, 5:51 PM

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@rain cradle what a ks LoL😂😂❤️

leaden ingot Jan 22, 2020, 5:51 PM

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I have verified game files

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So

rain cradle Jan 22, 2020, 5:51 PM

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Best is to do C://Hades

leaden ingot Jan 22, 2020, 5:51 PM

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The problem is in audio drivers....

young parcel Jan 22, 2020, 5:51 PM

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ok 😄 w8 because my internet is bad and it started to update the game somehow

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ok

leaden ingot Jan 22, 2020, 5:52 PM

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Andddd

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I have troubles with screenshots

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PrintScreen and f12 makes screenshot of dekstop

young parcel Jan 22, 2020, 5:53 PM

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OMFG

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OMFGGG

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really

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i just moved it to c:

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it started right alway

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the ???? is because the folder was in my language

fallen kestrel Jan 22, 2020, 5:54 PM

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Allright so

rain cradle Jan 22, 2020, 5:54 PM

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And it failed in the place

young parcel Jan 22, 2020, 5:54 PM

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yes

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❤️ thanks guys

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i really wanted to play because the game is supere relaxing 😄

rain cradle Jan 22, 2020, 5:54 PM

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The game crash for me when I go to settings and it load polish marks haha for 'głośniki', aka speakers

fallen kestrel Jan 22, 2020, 5:55 PM

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@young parcel your welcome😊

young parcel Jan 22, 2020, 5:56 PM

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ok 😄 but now the launcher

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doesnt find it 😄

fallen kestrel Jan 22, 2020, 5:56 PM

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Launcher it since epicgames

young parcel Jan 22, 2020, 5:56 PM

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atleast i can play 😄 with the .exe

fallen kestrel Jan 22, 2020, 5:57 PM

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You can do a direct access too

young parcel Jan 22, 2020, 5:58 PM

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i will figure it out

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im so gratefull, thanks

pseudo hare Jan 22, 2020, 6:30 PM

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@sharp narwhal Re AntiVirus software: you probably already know this, but there is a ransomware called the Hades Locker whose unmasked runtimes can sometimes thread as Hades.exe. Hopefully it's a simple case of mistaken identity, and not a more sophisticated heuristic coincidence!

inland gazelle Jan 22, 2020, 6:32 PM

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Launching Hades through steam seems to only launch the 32 bit version, which crashes on startup. 64-bit works fine, is there any way to set steam to launch the 64 bit version?

fallen kestrel Jan 22, 2020, 6:32 PM

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People do not usually know that, apart from the fact that if it is installed from a reliable store it is assumed that it is not a ransomware @pseudo hare

rain cradle Jan 22, 2020, 6:33 PM

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It should be available in game setting on steam, should be a check ☒ to run another version x86/x64

pseudo hare Jan 22, 2020, 6:34 PM

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@fallen kestrel Right, but my info came from a fairly short bit of google researching. I just figured I'd mention it. If it's as simple as that, then Supergiant can avoid the whole issue by changing the name of their runtime.

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@inland gazelle There... well, I dunno how it works on the new interface, but there used to be a way that you could add runtime instructions to the steam command line

inland gazelle Jan 22, 2020, 6:36 PM

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Hmm, I can find the launch options setttings, struggling to find the "run another version" check, though

pseudo hare Jan 22, 2020, 6:37 PM

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@inland gazelle To clarify, you can right-click on the Hades icon in steam, choose properties, click on set launch options.

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With the definite warning that I am NOT a technician, I believe the launch option entry should be "-64bit" without the quotes

inland gazelle Jan 22, 2020, 6:39 PM

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That did it, thanks

pseudo hare Jan 22, 2020, 6:39 PM

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Hooray steam forums.

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Also, a little bit less, hooray for steam for having that interface component.

inland gazelle Jan 22, 2020, 6:41 PM

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That component is so useful for settings that just don't make sense to put in a menu, I remember using it to skip cutscenes in old source games, for instance

pseudo hare Jan 22, 2020, 6:42 PM

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I've used it for all kinds of things; it's especially important for developers testing the platform.

broken cosmos Jan 22, 2020, 7:11 PM

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can you help me I cant run the game (I tried reinstalling, didnt work)

📎 unknown.png

fallen kestrel Jan 22, 2020, 7:12 PM

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u are from steam or epic games @broken cosmos

broken cosmos Jan 22, 2020, 7:12 PM

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steam

fallen kestrel Jan 22, 2020, 7:12 PM

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do u have the most recently card/audio drivers?

broken cosmos Jan 22, 2020, 7:12 PM

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yes

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I have this issue for a couple weeks so I updated everything while trying to fix this

fallen kestrel Jan 22, 2020, 7:14 PM

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go to steam, right click to hades icon, properties, launch options

tight meteor Jan 22, 2020, 7:14 PM

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Hey just got the game, i've mapped the dash button on RT and when i try de pet the big doggo three head Cerberus, my protagonist is dashing before petting, or dash and then pet in the air

fallen kestrel Jan 22, 2020, 7:14 PM

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u can screenshoot launch options pls @broken cosmos

broken cosmos Jan 22, 2020, 7:14 PM

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there is nothing

📎 unknown.png

fallen kestrel Jan 22, 2020, 7:17 PM

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and write -64bit

broken cosmos Jan 22, 2020, 7:18 PM

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didnt work

fallen kestrel Jan 22, 2020, 7:18 PM

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u should quite steam and restart it (closing at second plane too)

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u have installed microsoft visual C++?

broken cosmos Jan 22, 2020, 7:19 PM

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yes it should be installed

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how do I check

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I restarted steam

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still doesnt work

fallen kestrel Jan 22, 2020, 7:21 PM

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u know how to install a font?

broken cosmos Jan 22, 2020, 7:21 PM

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yes

fallen kestrel Jan 22, 2020, 7:21 PM

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https://drive.google.com/drive/folders/1QbxIuEaJwh8Ea9NKmyDyaS1lRrGuiFxC

broken cosmos Jan 22, 2020, 7:22 PM

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the font error doesnt show up all the time

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that was a first

fallen kestrel Jan 22, 2020, 7:22 PM

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mhhhh

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okay

broken cosmos Jan 22, 2020, 7:23 PM

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the main problem is this

📎 unknown.png

rain cradle Jan 22, 2020, 7:23 PM

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U need updated C++ redistributable

fallen kestrel Jan 22, 2020, 7:23 PM

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https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++.

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yp

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yep

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install it from here

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@rain cradle what a teamwork

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xDD

rain cradle Jan 22, 2020, 7:24 PM

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I'm slowish today xd I'm at work, but yes 😍

fallen kestrel Jan 22, 2020, 7:24 PM

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xDD

broken cosmos Jan 22, 2020, 7:25 PM

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installing

📎 unknown.png

fallen kestrel Jan 22, 2020, 7:25 PM

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okay

rain cradle Jan 22, 2020, 7:25 PM

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This is something the game could install while downloading the game from epic/steam

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The installer have silent mode and I don't see a reason it doesn't.

mild gust Jan 22, 2020, 7:30 PM

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Hi, can someone help me, I'm playing Hades right now but can't click on any rewards anymore and therefore I'm stuck...

fallen kestrel Jan 22, 2020, 7:31 PM

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Screenshot? But bug are reported with F10

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@mild gust

mild gust Jan 22, 2020, 7:32 PM

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📎 20200122202733_1.jpg

frosty tiger Jan 22, 2020, 7:34 PM

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hello, is it normal that my save disapear ? a new patch deleted gamesave ?

broken cosmos Jan 22, 2020, 7:37 PM

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@fallen kestrel I still cant run the game

📎 unknown.png

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I bought this game weeks ago but I still didnt get to play it once

rain cradle Jan 22, 2020, 7:39 PM

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Do you find any debug file in the game folder?

broken cosmos Jan 22, 2020, 7:40 PM

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where are they located

sharp narwhal Jan 22, 2020, 7:41 PM

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@frosty tiger No, patches don't delete saves. Your saves can disappear if something happens to your computer that would corrupt the files, though.

rain cradle Jan 22, 2020, 7:41 PM

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Do you have steam or epic?

frosty tiger Jan 22, 2020, 7:41 PM

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epic

broken cosmos Jan 22, 2020, 7:41 PM

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steam

rain cradle Jan 22, 2020, 7:42 PM

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For steam is should be like Program Files (x86)\Steam\steamapps\common{Game name}.

broken cosmos Jan 22, 2020, 7:42 PM

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📎 unknown.png

rain cradle Jan 22, 2020, 7:42 PM

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You seems to don't have all files

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But go to x64 and x86 and see if there is an debug something. Txt

broken cosmos Jan 22, 2020, 7:44 PM

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📎 unknown.png

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I have this one

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there isnt a txt file

rain cradle Jan 22, 2020, 7:45 PM

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In both x64/86?

broken cosmos Jan 22, 2020, 7:46 PM

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yep

rain cradle Jan 22, 2020, 7:46 PM

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Does you have any game files in documents? Should be documents/game saves /hades

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There is also debug files sometimes

broken cosmos Jan 22, 2020, 7:46 PM

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📎 DebugLog.txt

rain cradle Jan 22, 2020, 7:47 PM

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Fez you can also check if your save files include *.bak files

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The game does backups sometimes

broken cosmos Jan 22, 2020, 7:47 PM

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📎 unknown.png

rain cradle Jan 22, 2020, 7:47 PM

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Huh

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Go to the game folder and try run hades. Exe from x86 folder

broken cosmos Jan 22, 2020, 7:48 PM

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doesnt work

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I am gonna lose my mind

rain cradle Jan 22, 2020, 7:52 PM

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Ok, did you tried turning off any overlays you have? Steam overlay, maybe GOG or others?

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Its known issue

broken cosmos Jan 22, 2020, 7:53 PM

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I dont have any overlays

rain cradle Jan 22, 2020, 7:53 PM

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Steam one too?

broken cosmos Jan 22, 2020, 7:54 PM

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📎 unknown.png

fallen kestrel Jan 22, 2020, 7:54 PM

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U have amd or Nvidia grafic card?

broken cosmos Jan 22, 2020, 7:54 PM

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amd

rain cradle Jan 22, 2020, 7:59 PM

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Do you think it might be outdated driver?

fallen kestrel Jan 22, 2020, 8:01 PM

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he said that have it updated @rain cradle

lofty lintel Jan 22, 2020, 8:01 PM

#

i think the intel graphics crash is something that happens with steam games sometimes. i googled it and downloaded an updated driver and now the game started for me. fingers crossed!

fallen kestrel Jan 22, 2020, 8:02 PM

#

@broken cosmos try to verify the files, (on steam > right click on hades > properties > local files > verify local files

dark forge Jan 22, 2020, 8:02 PM

#

hi guys i have a problem i dont understand with the game on the epic games launcher
when i hit launch the launcher close and the game doesnt open and the launcher re open and thats it

fallen kestrel Jan 22, 2020, 8:03 PM

#

@lofty lintel but thats becouse u dont have a dedicated graphic card no?

radiant zinc Jan 22, 2020, 8:03 PM

#

@sharp narwhal How long would a shader/Intel card fix take? Upper limit. Is my time better served going off and doing something else or waiting around in hopes it’s better in a couple hours?

dark forge Jan 22, 2020, 8:03 PM

#

epic as i said

fallen kestrel Jan 22, 2020, 8:03 PM

#

y srry xDD

sharp narwhal Jan 22, 2020, 8:03 PM

#

I'd go off and do something else. We are looking at it actively but I can't give you an exact time that it might be fixed. @radiant zinc

#

@dark forge Install the latest C++ redistributable; it's in #hades-tech-fixes-old

lofty lintel Jan 22, 2020, 8:04 PM

#

@fallen kestrel no, my laptop is from 2013 and wasn't made for gaming. 😬 i don't really know anything about it

fallen kestrel Jan 22, 2020, 8:04 PM

#

@lofty lintel np, he just have a diferent graphic card thats it

dark forge Jan 22, 2020, 8:04 PM

#

does it have to do with the new update? and thx @sharp narwhal

sharp narwhal Jan 22, 2020, 8:05 PM

#

No

#

Wait, the C++ redistributable? It's been a suggested solution for a while.

#

The Intel shader issue is new to this update.

#

Though that's a good point - @radiant zinc A lot of the GPUs this is happening for don't have recent drivers, but double check that you don't have any driver updates on the Intel website for your card.

radiant zinc Jan 22, 2020, 8:06 PM

#

Ah, how do I update those?

sharp narwhal Jan 22, 2020, 8:07 PM

#

If you go to the Intel support site - there's a link at the top of #hades-tech-fixes-old - there will be an option to find your graphics card and look for the latest drivers.

radiant zinc Jan 22, 2020, 8:07 PM

#

Okee, I’ll try

dark forge Jan 22, 2020, 8:10 PM

#

i recently upgraded to Windows 10 and re downloaded the game it's seems my save isn't in the game is there a way to get it back?

fallen kestrel Jan 22, 2020, 8:11 PM

#

you deleted all files at the instalation?

dark forge Jan 22, 2020, 8:12 PM

#

no I didn't delete anything to my recent memory

fallen kestrel Jan 22, 2020, 8:12 PM

#

and theres nothing at C:\Users***\Documents\Saved Games\Hades ???

dark forge Jan 22, 2020, 8:13 PM

#

i'll see

#

📎 JPEG_20200122_231342.jpg

fallen kestrel Jan 22, 2020, 8:14 PM

#

u should have the save

dark forge Jan 22, 2020, 8:15 PM

#

well, i think i just have to grind again...

#

god damn it

fallen kestrel Jan 22, 2020, 8:16 PM

#

@sharp narwhal can u
enlighten us Dear God?

sharp narwhal Jan 22, 2020, 8:17 PM

#

Sorry - I don't know what might've happened. You can ask around and see if folks are willing to share their saves, or you can check out speedrun.com/hades - there's a repository of late-game saves there.

neon sundial Jan 22, 2020, 8:24 PM

#

hey guys, im having a problem. My mouse keeps disappearing and I can not see the cursor both in game and in the menus most of the time

fallen kestrel Jan 22, 2020, 8:24 PM

#

#hades-tech-fixes-old Mouse Lag / Beeping (and other weird mouse behaviors)

neon sundial Jan 22, 2020, 8:25 PM

#

thank you!

fallen kestrel Jan 22, 2020, 8:25 PM

#

your welcome @neon sundial !

dark forge Jan 22, 2020, 8:29 PM

#

@sharp narwhal i'll grind my way again im too lazy to find i just want to play

sharp narwhal Jan 22, 2020, 8:29 PM

#

Alright - sorry about that!!

radiant zinc Jan 22, 2020, 8:32 PM

#

Sorry, I’m not very smart, how do I tell which driver I would want from Intel’s website?

fallen kestrel Jan 22, 2020, 8:37 PM

#

https://downloadcenter.intel.com/product/80939/Graphics-Drivers

Drivers & Software

Downloads for Graphics Drivers

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

#

press get started @radiant zinc

radiant zinc Jan 22, 2020, 8:38 PM

#

Thankies

drifting crest Jan 22, 2020, 8:39 PM

#

where do i report bugs at?

fallen kestrel Jan 22, 2020, 8:39 PM

#

Press F10

drifting crest Jan 22, 2020, 8:40 PM

#

thank yoU!

radiant zinc Jan 22, 2020, 8:40 PM

#

Ah, it tells me my stuff is all up to date

#

I guess I just gotta wait for a patch then

radiant zinc Jan 22, 2020, 8:56 PM

#

Where are Hades save files stored, if I wanna put it someplace safe before trying a fresh install?

toxic trout Jan 22, 2020, 9:20 PM

#

@radiant zinc Documents\Saved Games\Hades

radiant zinc Jan 22, 2020, 9:21 PM

#

Thanks

thorn violet Jan 22, 2020, 10:14 PM

#

Anyone else in the house having occasional freezes while playing? Such as mid combat a sudden freeze and then it will start back up but the action has still been going on.

fallen kestrel Jan 22, 2020, 10:15 PM

#

what type of freezes, from the mouse?

thorn violet Jan 22, 2020, 10:17 PM

#

No. I play wired controller. From time to time as i'm in the middle of battle it will suddenly freeze and then after a half second to a second it will start up again, but action will have happened during the freeze. I've made sure to clean install Graphic drivers, even reinstalled the game.

fallen kestrel Jan 22, 2020, 11:30 PM

#

try to disable vibration @thorn violet

thorn violet Jan 22, 2020, 11:31 PM

#

Also done. :/ Whatever the issue is, it's a huge bummer and really irritating. Taking random damage from freezing at higher heat levels is a big problem.

I know a few folks have been having this issue as well. Which makes it even more concerning.

fallen kestrel Jan 22, 2020, 11:32 PM

#

with mouse and keyboard that happens tooo?

fervent terrace Jan 22, 2020, 11:33 PM

#

game still freezing inside infenal gates for me : (

thorn violet Jan 22, 2020, 11:39 PM

#

Haven't just tried mouse and Keyboard @fallen kestrel It's just so weird it's something that only goes on for a split second and then stops. Maybe it's the wired Controller i'm using. I do recall having an issue with XCOM WotC when I had a controller plugged in. Be a bummer if i have to buy a new controller but i suppose there are worse things.

fallen kestrel Jan 22, 2020, 11:44 PM

#

u use steam or epic?

thorn violet Jan 22, 2020, 11:44 PM

#

Epic

fallen kestrel Jan 22, 2020, 11:45 PM

#

with controller driver?

thorn violet Jan 22, 2020, 11:45 PM

#

Yeah. Xbox wired.

#

Just checked drivers on it as well and still getting the issue. I tried some of the workaround in the tech fixes area to no avail as well. :/

fallen kestrel Jan 22, 2020, 11:46 PM

#

amd or nvidia?

thorn violet Jan 22, 2020, 11:47 PM

#

nvidia RTX 2070

fallen kestrel Jan 22, 2020, 11:47 PM

#

u said that drivers are updated no?

#

and C++ redistributable installed?

thorn violet Jan 22, 2020, 11:48 PM

#

Yeah. I'm thinkin I may do a clean install on the drivers

#

As for that second part. Good question.

#

One moment

fallen kestrel Jan 22, 2020, 11:49 PM

#

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++.

thorn violet Jan 22, 2020, 11:52 PM

#

@fallen kestrel All good on that front.

fallen kestrel Jan 22, 2020, 11:53 PM

#

did u have it installed?

#

xDD

thorn violet Jan 22, 2020, 11:53 PM

#

LOL Yeah

unborn sinew Jan 22, 2020, 11:54 PM

#

can anyone help when i load up my game it crashes and forces my pc to restart this only been happening after the update

fallen kestrel Jan 22, 2020, 11:55 PM

#

look at documents/saved games/hades looking for any debug or error txt

unborn sinew Jan 22, 2020, 11:56 PM

#

i dont got any error txt

#

but i got debug

fallen kestrel Jan 22, 2020, 11:56 PM

#

@thorn violet Enter to device administrator, at screen adaptators, and see if ur nvidia card its activated

unborn sinew Jan 22, 2020, 11:56 PM

#

📎 unknown.png

fallen kestrel Jan 22, 2020, 11:57 PM

#

try to verify files

#

u know how?

unborn sinew Jan 22, 2020, 11:57 PM

#

yes

#

yeah 2 files failed to validate

fallen kestrel Jan 23, 2020, 12:00 AM

#

👌 👌 👌

unborn sinew Jan 23, 2020, 12:00 AM

#

thanks

fallen kestrel Jan 23, 2020, 12:00 AM

#

Your welcome dude!!

unborn sinew Jan 23, 2020, 12:00 AM

#

ayyy

#

it aint crashing

#

now i can feed my hades addiction more

thorn violet Jan 23, 2020, 12:02 AM

#

@fallen kestrel Yeah. Just went in and under the display adapters it's showing the nvidia card.

#

Going to try and play with mouse and keyboard to see if it may be, for some crazy reason, the controller causing the issue.

fallen kestrel Jan 23, 2020, 12:08 AM

#

Try it!

radiant zinc Jan 23, 2020, 12:10 AM

#

Alright, now, with a fresh install, Hades bricks my computer until I restart it and refuses to close or be forced close because I can’t interact with anything else while the computer still thinks it’s on. That’s decidedly worse than it was before.

thorn violet Jan 23, 2020, 12:15 AM

#

@fallen kestrel No help with just mouse keyboard, Control is unplugged and still having the occasional hitch/freeze. What a bummer. Ticket sent to support through SSG's website. Hoping we can work it out.

fallen kestrel Jan 23, 2020, 12:16 AM

#

@radiant zinc try to settings at borderless and or use lower resolution

radiant zinc Jan 23, 2020, 12:17 AM

#

I can't do that, actually, because the game never really gets to the point it's open

#

It's like, full screen, but I can still see all my stuff behind it, just not interact with it

#

and Hades is always on top even when alt tabbing to other things

sharp narwhal Jan 23, 2020, 12:18 AM

#

Sorry - you were having the shader issue, right?

#

Right, yeah. Just a sec

#

So that is intended as far as crashing the game on startup but it shouldn't be that intense. Gonna have a chat somewhere

fallen kestrel Jan 23, 2020, 12:20 AM

#

mhhhmm

radiant zinc Jan 23, 2020, 12:20 AM

#

I was having the shader issue yeah

#

I had my phone so I was eventually able to look something up that let me open task manager and pop it into front of the invisible Hades full screen to kill it, but alt+F4, ctrl+W, and ctrl+Q couldn't kill it

sharp narwhal Jan 23, 2020, 12:22 AM

#

I hear ya - sorry about that

radiant zinc Jan 23, 2020, 12:23 AM

#

That's alright. So I guess the newest patch does not address my particular problem. C'est la vie

strange zinc Jan 23, 2020, 12:39 AM

#

Lorem Ipsum Dolor Sit Amet 🙂

📎 unknown.png

sharp narwhal Jan 23, 2020, 12:41 AM

#

That's new text for this patch - it hasn't been updated with a translation yet so it's showing filler text.

#

Please report issues like this with F10

strange zinc Jan 23, 2020, 12:47 AM

#

Isn't f10 meant for more important bugs or I can report even minor stuff like this?

sharp narwhal Jan 23, 2020, 12:48 AM

#

Yes minor bugs are fine too!

#

They may not get attention as immediately but we do look at them!

strange zinc Jan 23, 2020, 12:51 AM

#

Cool, thanks

brave atlas Jan 23, 2020, 1:11 AM

#

Is it a known bug that you’re:

Able to get double of the same chaos boon from chaos rooms in the same run? As in, I got Pauper’s Flourish and a Cast Flourish was also an option the second time.
The second boon disappears after chaos curse wears off? My second flourish is nowhere to be seen (in tab at least, not sure if the buff is there, I only got to keep the Pauper’s one.

rain cradle Jan 23, 2020, 1:20 AM

#

@radiant zincyou can set resolution and turn off full screen mode using commands on steam/epic

#

https://discordapp.com/channels/456889434672201729/521144863023169536/522322139270086656

#

Here is pattern

radiant zinc Jan 23, 2020, 1:23 AM

#

That's nifty, but it doesn't look like it'll fix my problem. thanks tho!

neon plume Jan 23, 2020, 1:27 AM

#

im haveing a problem with saveing whenever it tries to save it says this

📎 unknown.png

rain cradle Jan 23, 2020, 1:30 AM

#

See #hades-tech-fixes-old there is one about anti-virus blocking

sharp narwhal Jan 23, 2020, 1:30 AM

#

@neon plume Check #hades-tech-fixes-old under "the game won't save"

neon plume Jan 23, 2020, 1:30 AM

#

ok thanks

regal oak Jan 23, 2020, 1:32 AM

#

Every time I open the game I get this message and all the saves get deleted

📎 unknown.png

sharp narwhal Jan 23, 2020, 1:35 AM

#

@regal oak Same advice - #hades-tech-fixes-old under "the game won't save"

regal oak Jan 23, 2020, 1:40 AM

#

alright its not doing it anymore but does this mean my old save is just gone? idk where saves are stored for steam

rain cradle Jan 23, 2020, 1:41 AM

#

Documents/saved games /hades

regal oak Jan 23, 2020, 1:51 AM

#

seems like the save is gone :/

neon plume Jan 23, 2020, 1:57 AM

#

it took me awhile to actually figure it out but i fixed it thanks for the help

strong moth Jan 23, 2020, 2:00 AM

#

Having a weird issue with the mouse cursor, and it doesn't seem related to the common "mouse lag / beeping" issue

#

Simply can't see the cursor in the menus or game

sharp narwhal Jan 23, 2020, 2:01 AM

#

Do you have f.lux?

strong moth Jan 23, 2020, 2:01 AM

#

It still exists ... if I'm careful, I can mouseover menu commands

#

No

#

I used to use it ages ago, before that stuff was built into Win10

#

Tried toggling mouse-lock, and fullscreen/windowed/borderless

sharp narwhal Jan 23, 2020, 2:02 AM

#

Noted.

strong moth Jan 23, 2020, 2:02 AM

#

updated video drivers and Windows

#

(Radeon)

sharp narwhal Jan 23, 2020, 2:02 AM

#

How about your mouse drivers?

strong moth Jan 23, 2020, 2:02 AM

#

I saw that there are some known issues with AMD

sharp narwhal Jan 23, 2020, 2:02 AM

#

There are - usually not mouse issues

#

it's usually lag and microstuttering

strong moth Jan 23, 2020, 2:02 AM

#

checking mouse drivers, though it should just be the standard input driver

#

Driver date 2006-06-21 HID-compliant mouse heh

sharp narwhal Jan 23, 2020, 2:04 AM

#

Is there an option to update through windows device manager?

strong moth Jan 23, 2020, 2:04 AM

#

Update is greyed out

sharp narwhal Jan 23, 2020, 2:05 AM

#

Do you have more than one monitor?

strong moth Jan 23, 2020, 2:05 AM

#

Yes!

#

Meant to mention that

sharp narwhal Jan 23, 2020, 2:05 AM

#

Alrighty - let's eliminate that if we haven't already. Try going down to one?

strong moth Jan 23, 2020, 2:05 AM

#

I can see the cursor actually when I drag the mouse all the way to the edge

#

it shows on the other monitor

sharp narwhal Jan 23, 2020, 2:06 AM

#

Yeah, close out, unplug the other monitors if possible and boot the game back up?

strong moth Jan 23, 2020, 2:07 AM

#

Surprisingly it still doesn't work

sharp narwhal Jan 23, 2020, 2:07 AM

#

Wow!

#

Tenacious.

strong moth Jan 23, 2020, 2:08 AM

#

Pretty weird!

sharp narwhal Jan 23, 2020, 2:08 AM

#

I don't have many more suggestions, but if you run a DxDiag and send it to support@supergiantgames.com, one of our engineers may have some more ideas.

#

Mention that you tried it on one monitor - that'll probably be one of the first guesses haha

strong moth Jan 23, 2020, 2:08 AM

#

Thanks, doing it

#

Will do

rain cradle Jan 23, 2020, 2:08 AM

#

If you run in full screen try move the game into second screen using win shift and arrows

strong moth Jan 23, 2020, 2:09 AM

#

Hey, that worked!

#

Cursor goes missing again if I try switching back

rain cradle Jan 23, 2020, 2:12 AM

#

There is setting that make your mouse locked in window (as the game doesn't rly have full screen mode)

#

Looks like it lock the mouse on one screen when the game is running in another, or something similar maybe

strong moth Jan 23, 2020, 2:13 AM

#

Ah

rain cradle Jan 23, 2020, 2:13 AM

#

So try turn it off

strong moth Jan 23, 2020, 2:15 AM

#

I have toggled the lock setting

#

To no avail

#

but at least I can play on my secondary monitor

#

Odd that it didn't work when I disabled the secondary

sharp narwhal Jan 23, 2020, 3:01 AM

#

@wet nymph Hi again, sorry to bother you - I looked at the DxDiag in your bug report and the only thing I can think is that Intel pushed a fairly big graphics driver update about a week ago, and I'm wondering if it will improve things. https://downloadcenter.intel.com/download/29335/Intel-Graphics-Windows-10-DCH-Drivers?product=126789
Could you install that and then let me know if the issue resolves? Thanks for your patience with this - this is a trickier one to nail down.

Drivers & Software

Download Intel® Graphics - Windows® 10 DCH Drivers

Intel® Graphics - Windows® 10 DCH Drivers

wispy gyro Jan 23, 2020, 8:40 AM

#

hears something not sure if its been brought up since the winter update Hades shuts off when i run Xsplit broadcaster there a work around for this?

frosty tiger Jan 23, 2020, 8:54 AM

#

Hey so, there's a duo effect that isn't proccing properly it seems

#

I have Curse of Longing
Your Doom effects continuously strike Weak foes
I have enemies weakened and not a single doom effect seems to be proccing

brisk gyro Jan 23, 2020, 12:21 PM

#

Hello hello so I changed my PC from GTX 1060 to RX 5700 XT some weeks ago and the only problem I have is with Hades which launching at like 500fps+ causing screen flickering. When I try to use AMD software to Vsync the game its kinda playable but most of the time there is some random lag spikes make it so painful to enjoy it :/ Updated my drivers to 20.1.3, tried to use AMD Anti-Lag instead of AMD Vsync and nothing change that much. Anyone with AMD card got similar problems and how do you handle it? Thanks a lot

fallen kestrel Jan 23, 2020, 12:23 PM

#

a women that happens same, turning on anti lag and turning off vertical refresh found it

#

@brisk gyro

brisk gyro Jan 23, 2020, 12:29 PM

#

When Im back home gonna try messing with the settings. Thanks for any suggestions shadesmile

sharp narwhal Jan 23, 2020, 1:24 PM

#

@frosty tiger Report issues like that in-game with F10, please!

gusty hedge Jan 23, 2020, 2:38 PM

#

has anyone had an issue where the game freezes for no reason and u have to alt tab to unfreeze it? happens every like 30 mins or so to me

arctic mortar Jan 23, 2020, 2:48 PM

#

I had the same issue, though not as often and have seen a streamer/content creator have the same issue as well. I thought it to be a bug that was already known and just hard to get rid of^^

#

(that may or may not even be linked to the game itself and say, for example, linked to OBS or whatnot)

grim prairie Jan 23, 2020, 3:05 PM

#

So has anyone encountered losing their save files?

spiral zinc Jan 23, 2020, 3:07 PM

#

@wispy gyro In the previous build, turning on OBS would switch the game from OpenGL to Dx11 rendering and didn't crash the game but it would try switch back to OpenGL intermittently. I'm guessing the switch still happens with this build but now causes the game to crash enitrely.

slim jacinth Jan 23, 2020, 3:37 PM

#

I played 1 game yesterday after second winter update. Not sure what happened but got frame drops from time to time. I think. it is related when I get damage.

full wharf Jan 23, 2020, 4:25 PM

#

my savegame somehow managed to scrap my progress purchasing Sysiphus' contract and subsequently gifting him ambrosia, but maintain the change of my hard earned stack of 10 Diamonds being spent? for full context I have been known to hard quit out on particularly heated gamer moments, [been practicing against +30% speed for a while with mixed success; I have some strong concerns about a number of enemies' scaling at higher heat but I'm trying to not write butthurt essays every time a room with 20+ armored flamewheels dumpsters an otherwise strong build that happens to not deal any ranged dmg, also I dont recall if this run was even like that I thought I remembered dying honourably in a bossfight that specific run, but cant b sure its been a week or so] but yeah its probably user error on some lvl but this seems like a bit too harsh of a punishment for ragequitting :[

wet nymph Jan 23, 2020, 4:47 PM

#

@sharp narwhal No bother at all. While I cannot install those specific drivers (something about Dell apparently shipping their own drivers and the standard ones being incompatible), I've updated mine to the latest version. The game still freezes on Erebus rooms, although since the latest (game) patch I've noticed that it happens once the room has been cleared, as opposed to at the beginning as before. This might just be random chance though, I've only played a couple of runs since the update so my sample size isn't really large enough to tell.

sharp narwhal Jan 23, 2020, 4:47 PM

#

Got it - thanks, and sorry that didn't fix the issue!

wet nymph Jan 23, 2020, 4:48 PM

#

No worries, I'll be sure to mention if something changes

meager cairn Jan 23, 2020, 4:55 PM

#

hi i was wondering if the game is locked at 60fps or if theres a way to get 144 frames

#

@sharp narwhal @upper loom

coarse sorrel Jan 23, 2020, 5:04 PM

#

I need some help here. When I put my cursor onto the monitor that has hades running after clicking out of the window, it seems to disconnect and stop showing a picture. Please help

frosty tiger Jan 23, 2020, 5:07 PM

#

hello I just bought the game 1h I downloaded the game and played it but I only get a black screen when entering the game is there any way to fix this problem? failbag

rain cradle Jan 23, 2020, 5:14 PM

#

@meager cairn it's locked to 60

#

You need to turn off vsync and turn Nvidia Gsync or freesync to make it work at higher frequency

coarse sorrel Jan 23, 2020, 5:50 PM

#

i solved my problem its an amd driver issue

toxic moon Jan 23, 2020, 5:51 PM

#

visual bug in the hub (not sure if this is the place to submit)

📎 unknown.png

sharp narwhal Jan 23, 2020, 5:52 PM

#

F10 for bugs please!

lean cairn Jan 23, 2020, 7:02 PM

#

Can someone help me

#

I'm trying to launch the game but it freezes in the loading screen

sharp narwhal Jan 23, 2020, 7:02 PM

#

@lean cairn Are you on Steam?

lean cairn Jan 23, 2020, 7:03 PM

#

Yes

sharp narwhal Jan 23, 2020, 7:03 PM

#

Disable the Steam overlay - right-click hades in your steam library > properties > general > uncheck "enable the steam overlay while in-game"

lean cairn Jan 23, 2020, 7:04 PM

#

okay, I'll give it a try

#

It worked !

fair hawk Jan 23, 2020, 7:15 PM

#

I've tried the overlay solution but it's not working for me 😦 Unless I'm having a different problem? I click play (steam) and the screen just goes black with no loading screen etc

sharp narwhal Jan 23, 2020, 7:16 PM

#

What's your graphics card, do you know?

fair hawk Jan 23, 2020, 7:17 PM

#

hmm not sure I'll try and find out. (Been completely fine before, unless this new update is pretty beefy?)

gusty tulip Jan 23, 2020, 7:18 PM

#

Will the game still be optimized? In the first two locations I have a good FPS, about 70-85, but in the third location it drops to 50.

halcyon delta Jan 23, 2020, 7:18 PM

#

need some help

#

I cant find any fish past tartarus

#

and even then im only finding skullfish and hellfish

#

like the skelly face one and the hermit crab fish

fair hawk Jan 23, 2020, 7:19 PM

#

Intel(R) HD Graphics 4000 I think

sharp narwhal Jan 23, 2020, 7:19 PM

#

@fair hawk There's an issue newly this update where older Intel cards just Really Don't Like one of our shaders.

#

Ah

#

Yeah.

#

That'd be it.

fair hawk Jan 23, 2020, 7:20 PM

#

ahhh

sharp narwhal Jan 23, 2020, 7:20 PM

#

I'm not actually an engineer so I can't begin to tell you what the issue there is or why it cropped up when afaik we made no changes to those shaders, but for now the game will crash on load if you try to play it on that card.

#

We're looking into a solution, hopefully

fair hawk Jan 23, 2020, 7:21 PM

#

Ah cool np! Was fine before, so hopefully not too difficult to solve? Anyway thanks!

gusty tulip Jan 23, 2020, 7:53 PM

#

So what about the FPS drop on the third location? Are developers aware of this?

halcyon delta Jan 23, 2020, 9:19 PM

#

so..

#

fish not appearing past tartarus.

#

weird bug

fallen kestrel Jan 23, 2020, 9:21 PM

#

report it with f10, and validate the files @halcyon delta

halcyon delta Jan 23, 2020, 9:27 PM

#

it looks like a game bug tho

#

not internal

#

because im just not finding any fish past tar

fallen kestrel Jan 23, 2020, 9:28 PM

#

a obious question,
has bought the fishing rod?

halcyon delta Jan 23, 2020, 9:28 PM

#

yes duh

#

im finding fish in tartarus

#

like the skelly head one

#

and the hellcrawler

fallen kestrel Jan 23, 2020, 9:28 PM

#

yep

halcyon delta Jan 23, 2020, 9:28 PM

#

not finding any fishing points past tartarus tho

fallen kestrel Jan 23, 2020, 9:29 PM

#

mmhhmm

#

okay

solemn swift Jan 23, 2020, 10:19 PM

#

i just got dunked on

#

my friend finally got hades last night after i recommended it a week ago

#

they already cleared the temple of styx

stable flint Jan 23, 2020, 10:21 PM

#

Hi! Lately I have issues with game stopping to work during dialogs. It happened before when I believe I started dialog just after dashing. But now it happens during boss dialog in Tartarus. I just enter the room, first subtitle passes and game stops working. Can anyone recommend something?

#

So now i can't progress the game because of it

sharp narwhal Jan 23, 2020, 10:29 PM

#

Are you playing in English?

stable flint Jan 23, 2020, 10:34 PM

#

Yes

sharp narwhal Jan 23, 2020, 10:54 PM

#

Alright - verify your installation through your launcher, and make sure your audio and graphics drivers are up to date

ripe stratus Jan 23, 2020, 10:58 PM

#

I am trapped in pertrocluss room

urban mantle Jan 23, 2020, 11:03 PM

#

Apologies if this is a re-ocurring issue. Anyone else feel like the game is not a correct fullscreen application or something? I have many issues alt-tabbing, and Relive (AMD driver to record the game) doesn't work at all.

fallen kestrel Jan 23, 2020, 11:15 PM

#

at full screen alt tab dont found well

#

use borderless @urban mantle

urban mantle Jan 23, 2020, 11:22 PM

#

Thanks. This seems like the only set of selection that makes sense

📎 unknown.png

#

Both off gives me borderless fullscreen 🙃

fallen kestrel Jan 23, 2020, 11:23 PM

#

❤️

dapper oxide Jan 23, 2020, 11:36 PM

#

Get this "Trait" on recent run, what even it was? From Poseidon

📎 unknown.png

plucky cradle Jan 23, 2020, 11:38 PM

#

Sorry to be coming here instead of reporting the bug via F10, but I literally can't do that 😅 Any time I try to open up the game, it freezes on a black screen forever. I've left it for up to half an hour with no changes.
This issue only began with the patch from yesterday. It's actually worse than the Long Winter issue I had where the game would crash after entering (approximately) the fifth chamber of Tartarus.

urban mantle Jan 23, 2020, 11:45 PM

#

@dapper oxide seems like a placeholder! F10 probably helps them

sharp narwhal Jan 23, 2020, 11:46 PM

#

@plucky cradle This is a shader incompatibility crash happening on older Intel graphics cards. Check the Intel website to see if there's a recent driver for your card - if so, download and install it and it may fix the issue. If not, there's not much to be done for now, I'm afraid. We're looking into a fix.

#

It is a placeholder in other languages, yes!

plucky cradle Jan 23, 2020, 11:47 PM

#

@sharp narwhal Much appreciated. I had a Radeon card running before this, but something happened that caused my computer to not recognize it, so I'm stuck using the inferior Intel backup until I get it fixed.

#

😔 Much sadness.

charred escarp Jan 24, 2020, 12:54 AM

#

hi im trying to run the game for the first time on linux using proton and it keeps either freezing or crashing on startup, specifically during the launch load screen, just as the olive branch load bar starts turning yellow (im also colour blind lol so it might be green?)

#

its been frozen for the last like 10ish minutes (now 60+ mins, ive let it run in the background for the last hour and its still frozen) and ive tried almost every suggested fix i could find (force large address aware, disable esync) and none of them worked

#

i understand that the devs dont have any obligation to support a third party tool or anything, just wondering if anyone knows a fix?
(the output seems to be just repeating this:

79160.099:002d:002e:fixme:imm:ImeSetCompositionString PROBLEM: This only sets the wine level string
79160.099:002d:002e:fixme:imm:ImeSetCompositionString Reading string unimplemented
79160.099:002d:002e:fixme:imm:NotifyIME NI_CLOSECANDIDATE
and sometimes this appears:
75920.081:002d:0057:trace:mscoree:DllMain (00000000641C0000, 3, 0000000000000000)

unreal matrix Jan 24, 2020, 2:02 AM

#

I've done several runs since downloading the update, but I have not come across anything that's supposed to be in it. I can't buy the rod at the contractor and I haven't run into a single incidence of Demeter's boons. My computer has also been giving me the blue screen of death since downloading the update. If I am playing the game, it will freeze after a while and when I'm not the computer just crashes every so often.

prisma bluff Jan 24, 2020, 2:34 AM

#

Game has been crashing upon beginning a run since patch

#

Did 3 runs yesterday with no issue.

iron dagger Jan 24, 2020, 2:38 AM

#

My mouse is weird on the menu of the game, it's not fluid and smooth. It's like there's a hair beneath it and it's kind of blocking the dragging . In game it works just fine. I tried to press F10 and report it but the game just froze and the mouse icon vanished. I5-6500/gtx 1060 6gb gaming superclocked msi / ssd 480 SanDisk / windows 10 /8gb ram

open halo Jan 24, 2020, 8:19 AM

#

my game is consistently freezing

#

like

#

it'll freeze

#

then it;ll work

#

then it'll freeze

#

then it'll work

#

etc

#

it freezes for the same duration each time

#

and the interval between each freeze is about the same too

#

even in the menu the same thing happens

#

only started happening after getting in my first boss fight

open halo Jan 24, 2020, 9:00 AM

#

nvm restarting nad reinstlaling seems to have fixed it

grand raven Jan 24, 2020, 9:52 AM

#

1080ti, 6700k, 1440p no vsync: the first dash of an area seems to drop frames, as does Festive Fog

gusty tulip Jan 24, 2020, 10:10 AM

#

Didn’t answer my question (

inner herald Jan 24, 2020, 10:34 AM

#

not really a bug but the wall beside Cerberus can be dashed through in case the devs didn't mean to make it intentional

grand raven Jan 24, 2020, 10:53 AM

#

yep, definitely down into the 20fps range during the hydra fight

gusty tulip Jan 24, 2020, 11:04 AM

#

And -30 fps in the third location Elysium. I’m wondering, is it just me or is this the problem on all weak video cards?

minor crag Jan 24, 2020, 1:33 PM

#

yo guys. how do i change render via steam?

#

from opengl to direct3d

sharp narwhal Jan 24, 2020, 1:39 PM

#

@gusty tulip @grand raven You can report serious lag with F10

minor crag Jan 24, 2020, 1:41 PM

#

@sharp narwhal any ideas on my question?

sharp narwhal Jan 24, 2020, 1:45 PM

#

No, sorry- I've never tried it

minor crag Jan 24, 2020, 2:24 PM

#

if someone could help me with my question, thats would be much. sometimes game drops fps really low in game. i cant figure out how to change render to direct3d

stable flint Jan 24, 2020, 2:24 PM

#

Alright - verify your installation through your launcher, and make sure your audio and graphics drivers are up to date
@sharp narwhal Tried everything, even reinstalling the game - still no result 😦

fallen kestrel Jan 24, 2020, 2:25 PM

#

What happens Wusp?

#

if i can help u

stable flint Jan 24, 2020, 2:25 PM

#

Hi! Lately I have issues with game stopping to work during dialogs. It happened before when I believe I started dialog just after dashing. But now it happens during boss dialog in Tartarus. I just enter the room, first subtitle passes and game stops working. Can anyone recommend something?
@stable flint this

fallen kestrel Jan 24, 2020, 2:25 PM

#

can you try to reinsall it in another location?

stable flint Jan 24, 2020, 2:26 PM

#

Will try

rain cradle Jan 24, 2020, 2:39 PM

#

@minor crag you cant, the game use OpenGL

vagrant stirrup Jan 24, 2020, 2:50 PM

#

hey, how do i find the save file in the files? i want to import my save to steam version

fallen kestrel Jan 24, 2020, 2:50 PM

#

C:/Documents/Saved Games/Hades

vagrant stirrup Jan 24, 2020, 2:52 PM

#

thanks found it, so if i download steam version do i drag my entire "hades" folder somwhere? or certain files from the folder?

fallen kestrel Jan 24, 2020, 2:53 PM

#

open steam version, enter to 1 save, after that u will see another time on Saved games Hades Folder, overwrite it

vagrant stirrup Jan 24, 2020, 2:53 PM

#

ok thanks, will buy it now and try

fallen kestrel Jan 24, 2020, 2:53 PM

#

❤️

sharp narwhal Jan 24, 2020, 3:01 PM

#

@ripe stratus Sorry for the late response - this is usually caused by audio issues. Make sure your audio drivers are up to date (you can do this through Windows Device Manager), and make sure that your default speaker is set to actual speakers rather than another device like "Stereo Mix" or "Voicemeter Input".

stable flint Jan 24, 2020, 3:02 PM

#

can you try to reinstall it in another location?
@fallen kestrel I don't know if this worked or launching the game directly from EGS and not from desktop shortcut, bit it seems to work for now. Thank you very much

fallen kestrel Jan 24, 2020, 3:03 PM

#

Your welcome dude ❤️ @stable flint

minor crag Jan 24, 2020, 3:20 PM

#

@rain cradle isnt it support both renders?

fallen kestrel Jan 24, 2020, 3:26 PM

#

@minor crag If u go to Hades location theres only 1 file called OpenGL and no file called Direct, that should means that only supports OpenGL

rain cradle Jan 24, 2020, 3:46 PM

#

MONOGAME support DirectX but the game doesn't use it.

prisma bluff Jan 24, 2020, 4:04 PM

#

@sharp narwhal Sorry for repost but the game still crashes when I begin a run

fallen kestrel Jan 24, 2020, 4:05 PM

#

try to verify ur files

#

@prisma bluff

prisma bluff Jan 24, 2020, 4:05 PM

#

what do you mean

fallen kestrel Jan 24, 2020, 4:05 PM

#

you are from steam or Epic?

prisma bluff Jan 24, 2020, 4:06 PM

#

steam

fallen kestrel Jan 24, 2020, 4:06 PM

#

Go to your library, right click on hades, properties, local files, verify files

#

for see if any file is corrupt

prisma bluff Jan 24, 2020, 4:07 PM

#

oh ok. Sorry, haven't had to do that in a while. Ok I'm verifying

fallen kestrel Jan 24, 2020, 4:07 PM

#

np!

prisma bluff Jan 24, 2020, 4:07 PM

#

said 4 were corrupt and reacquired so I'm going to test

#

I send you all my virtual thanks

fallen kestrel Jan 24, 2020, 4:08 PM

#

Your Welcome Dude! @prisma bluff

frosty tiger Jan 24, 2020, 4:22 PM

#

They still haven't fixed the blurry textures bug when dashing/attacking

ornate badger Jan 24, 2020, 4:57 PM

#

Pages are stacking when pressing RB or LB

📎 unknown.png

sharp narwhal Jan 24, 2020, 5:15 PM

#

Report that with F10 please!

vagrant stirrup Jan 24, 2020, 5:26 PM

#

bought game on steam and it detected my save from pirated version on its own, just thought i'd let ppl know in case someone else asks.

plucky oar Jan 24, 2020, 5:32 PM

#

Hi, since updating to the Long Winter pack, my save is not loading and the game exits. However I can start a new game without any issues. Is there a fix for this? I don't wan't to start again as I've already invested 127hrs in the game... Send help!!!!!!

#

@fallen kestrel Thanks, your fix worked! HERO!

fallen kestrel Jan 24, 2020, 6:08 PM

#

puajajaj @plucky oar Ur welcome! xDD

#

@sharp narwhal people are acclaiming me, maybe i could be support rol<3

sharp narwhal Jan 24, 2020, 6:09 PM

#

Part of the point of the channel is for community members to help each other out 😄

fallen kestrel Jan 24, 2020, 6:09 PM

#

Feels sad xDD

#

I will continue trying to earn it

#

if it dont cares you @sharp narwhal ❤️

lament raft Jan 24, 2020, 6:24 PM

#

So I bought the game (Steam), installed it, click play...the app launches, which I can see in my toolbar, but the window never opens, and shortly after it closes itself with no error message. I have checked drivers, checked file integrity, disabled steam overlay, changed the launch commands to force it out of full screen, made sure my antivirus isn't blocking it, directly ran the .exe as an admin, nothing has worked. I've kinda been waiting to play this game since it was announced, and I'd hate to have to return it immediately. Any help?

fallen kestrel Jan 24, 2020, 6:25 PM

#

did u have installed Visual C++?

#

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++.

lament raft Jan 24, 2020, 6:25 PM

#

It should be, but let me double check.

fallen kestrel Jan 24, 2020, 6:25 PM

#

yep

warped gust Jan 24, 2020, 6:36 PM

#

I noticed a framerate issue, during moves that trigger a rumble in the controller, when using a bluetooth controller. I submitted a bug report, but happy to discuss further/provide more details if need be.

sharp narwhal Jan 24, 2020, 6:37 PM

#

No, we're aware - wireless compatibility is a work in progress. Turning off vibration or using a wired controller is recommended

radiant zinc Jan 24, 2020, 6:37 PM

#

Does the new patch fix the intel-shader bug? ;w; I’d really like to be able to play...

sharp narwhal Jan 24, 2020, 6:38 PM

#

No, sorry! We're still working on a fix.

radiant zinc Jan 24, 2020, 6:38 PM

#

blobweary

#

Thanks for the update

sharp narwhal Jan 24, 2020, 6:38 PM

#

No problem! Sorry for the inconvenience.

radiant zinc Jan 24, 2020, 6:38 PM

#

It’s alright~

sharp narwhal Jan 24, 2020, 6:39 PM

#

We did fix the crash locking up your computer instead of spawning a bug report window, though.
I think.

#

But it still crashes.

radiant zinc Jan 24, 2020, 6:39 PM

#

Good to know, but I’ve just stopped trying to open the game for now xD

sharp narwhal Jan 24, 2020, 6:39 PM

#

Good idea 😂

leaden moth Jan 24, 2020, 6:44 PM

#

Just curious, in case it happens to be known here, was chain shot and explosive arrow hammer upgrade on the bow removed from being possible options to grab both?

fallen kestrel Jan 24, 2020, 6:45 PM

#

probably not xDD

leaden moth Jan 24, 2020, 6:46 PM

#

lol, well, in case you happen to see them, it actually bugs out, making your explosive shot charge rate apply, no more chain shot, and the damage bonus from either do not apply.

fallen kestrel Jan 24, 2020, 6:46 PM

#

xDD

leaden moth Jan 24, 2020, 6:46 PM

#

at least, when I had grabbed it, I did f10 it. just don't see anything in patch notes on it

lament raft Jan 24, 2020, 7:01 PM

#

Well, the Visual C++ wasn't the issue, it's still not working, still no error report anywhere I can find

fallen kestrel Jan 24, 2020, 7:02 PM

#

from 64 or 32 bits?

#

ur PC

lament raft Jan 24, 2020, 7:02 PM

#

I'm on x64

fallen kestrel Jan 24, 2020, 7:03 PM

#

go to steam, hades properties launch options and write -64

lament raft Jan 24, 2020, 7:03 PM

#

same issue

#

doesn't fully launch

fallen kestrel Jan 24, 2020, 7:04 PM

#

u verified files right?

lament raft Jan 24, 2020, 7:04 PM

#

yes

#

was the first thing I tried

fallen kestrel Jan 24, 2020, 7:04 PM

#

what hardware u have?

unborn glen Jan 24, 2020, 7:06 PM

#

So avast hit Hades again before the update, and didn't tell me. Do I need to do anything special to fix it after I restored it?

lament raft Jan 24, 2020, 7:07 PM

#

GeForce GTX 1060, 16gb ram

fallen kestrel Jan 24, 2020, 7:07 PM

#

It uninstalled? @unborn glen

unborn glen Jan 24, 2020, 7:07 PM

#

It got sent to the virus chest

fallen kestrel Jan 24, 2020, 7:07 PM

#

xD

#

@unborn glen just remove it and should run, if u want u can verify files before that xD

lament raft Jan 24, 2020, 7:08 PM

#

apparently the x86 one works

#

sure

#

why not

#

yeah

#

Not sure why it didn't default to this one

fallen kestrel Jan 24, 2020, 7:09 PM

#

Allright now? ❤️

lament raft Jan 24, 2020, 7:09 PM

#

yeah

fallen kestrel Jan 24, 2020, 7:09 PM

#

Gj then :3

rugged panther Jan 24, 2020, 7:17 PM

#

HII, hmm so i bought the game and played a few hours, then exited it to go eat and then came back and after all my progress were lost

#

I tried that thing in tech fixes but didnt work :/

#

Oh nvm i actually think i fixed it

sharp narwhal Jan 24, 2020, 7:22 PM

#

@lament raft You can follow the steps under "Crashes without F10/bug reporter" to send us details of the x64 crashes and we'll see if we can get that working for you!

lament raft Jan 24, 2020, 7:23 PM

#

I got that figured out, and it was less of a crash and more of an issue with the game not starting. Thanks for the tip though

little nebula Jan 24, 2020, 8:26 PM

#

Is there any way to get the game running stable at 60fps ? The game is like, around 40-50fps and get spiky
I'm using the steam version one, and my PC not even that slow. Core i5 9400f with Radeon RX580, 8gb RAM

sharp narwhal Jan 24, 2020, 8:27 PM

#

AMD cards don't play as nice with OpenGL as other types of graphics cards do. You may be able to improve performance by turning off vsync and turning on AMD anti-lag in your GPU settings.

little nebula Jan 24, 2020, 8:27 PM

#

lemme try ..

errant cloud Jan 24, 2020, 8:28 PM

#

Can we submit bug reports here or through the official website?

cinder totem Jan 24, 2020, 8:30 PM

#

Hey Munnya! You can submit bug reports while playing Hades by pressing F10 and submitting information in the box that pops up when the bug happens. If you can't access the in-game bug reporter, you can send a bug report to us at info@supergiantgames.com 👍

errant cloud Jan 24, 2020, 8:30 PM

#

Ah thanks, didn't realize there was an option in game. I'll get on it.

cinder totem Jan 24, 2020, 8:31 PM

#

My pleasure! We've even got an emoji for it. 😄 f10

rough mortar Jan 24, 2020, 9:27 PM

#

game is crashing the moment i start it up today, loads for a little bit then just closes

sharp narwhal Jan 24, 2020, 9:44 PM

#

Is it creating a bug report window?

fallen kestrel Jan 24, 2020, 10:22 PM

#

im back :3

charred escarp Jan 24, 2020, 10:25 PM

#

hi for any linux ppl who are having trouble running the game thru Proton (it freezes during initial load screen) , just FYI, try adding _NV_PRIME_RENDER_OFFLOAD=1 as a launch option, launching the game once, closing the game, then removing that option, it fixed it for me

little nebula Jan 24, 2020, 11:48 PM

#

Hmm .. Have turned off Vsync in AMD setting but no use. But i faced Hades 2 times in 40-50fps spike :(

fallen kestrel Jan 24, 2020, 11:48 PM

#

and anti-lag? @little nebula

little nebula Jan 24, 2020, 11:48 PM

#

Yeah
I think you guys should have more in-game graphic setting option though

#

Hades is a great game, imagine that fast-paced action in 4k 60fps

rain cradle Jan 24, 2020, 11:51 PM

#

4K is hard

#

the game is hand drawn ,

little nebula Jan 24, 2020, 11:53 PM

#

Yeah true. I should try play Hades on my TV someday ...

#

Also, i'll try to find the way to fix the spike lag. Let see what i can do.

rain cradle Jan 24, 2020, 11:55 PM

#

but overall the 40-50fps is weird still , I have AMD graphic, its vega 11, integrated iGPU in 2400G and I have more frames playing in in FullHD

little nebula Jan 24, 2020, 11:58 PM

#

Yeah exactly what i feel. No way my PC can run TW3 on high with 60fps and Hades with 40-50.

swift wadi Jan 25, 2020, 12:35 AM

#

Is anyone else experiencing choppiness after the update or patch? Got back to it today and it's running rough when it wasn't before.

near thistle Jan 25, 2020, 12:46 AM

#

I definitely was, but disabling vsync solved my issues. Worth trying out if you haven't already! Thanks to Ellis and Opelit for suggesting it (plenty of times shadesmile )

swift wadi Jan 25, 2020, 1:54 AM

#

Thanks @near thistle I'd seen it mentioned but not knowing much about that I was hoping there was something else. Time to learn!

unreal matrix Jan 25, 2020, 2:25 AM

#

My computer has been giving me the blue screen of death since downloading the update. If I am playing the game, it will freeze after a while and when I'm not the computer just crashes every so often. Also, I've done several runs since downloading the update, but I have not come across anything that's supposed to be in it. I can't buy the rod at the contractor and I haven't run into a single incidence of Demeter's boons.

sharp narwhal Jan 25, 2020, 2:38 AM

#

@unreal matrix Did you start a new file?

autumn pelican Jan 25, 2020, 2:54 AM

#

hi, there is this kinda new AMD Radeon Software which also works as a game library where you can start any game you have on your PC, I'm starting Hades from this program and most of the time when I exit the game the app won't start again unless I do a full logout or restart, it gives me this unclosable blank window
https://i.imgur.com/kXSDJNy.png

it does seem to me that it only happens with Hades

Imgur

fallen kestrel Jan 25, 2020, 3:38 AM

#

@autumn pelican try to turn off the vertical refresh (vsync) and open it normal

#

u have microsoft c++ installed, and software updated?

autumn pelican Jan 25, 2020, 3:43 AM

#

yes to both

#

vsync is also set to off by default unless an app says otherwise but in Hades there's no option to that it seems

somber grove Jan 25, 2020, 3:51 AM

#

i just came here because i wouldnt know where else to take this issue

#

i just installed the latest patch update and now the game just shuts itself down on the startup loading screen

#

no crash message no nothing

#

game starts up, loading bar appears, loading bar goes up to about 5-10%, game shuts down

#

the game ran completely flawlessly for me before

turbid depot Jan 25, 2020, 4:46 AM

#

Not sure if this is the right channel but my run froze when I picked up a Pom of Power. It's not letting me select any of the options with either a controller or KBM. I can still pause though.

rain cradle Jan 25, 2020, 5:44 AM

#

@autumn pelican if you don't want to restart PC to run radeon settings again after it crash you just need to go to task manager and force to close its background task. Fastest way to run task manager 'crtl shift esc'

#

It's big Radeon bug, idk when amd will fix it

#

As its already told you can run the game without any app. By just running hades.exe. About the vsync and radeon 2020, set it to 'off, always' because current setting will allow for vsync anyway.

#

@turbid depot sounds like corrupted files, try verify game files

little nebula Jan 25, 2020, 7:32 AM

#

i just update my AMD software to the newest version, and the game run smoothly at .. 600fps 😄

dense trout Jan 25, 2020, 9:27 AM

#

amd software has a bit of a history of being jank

frosty tiger Jan 25, 2020, 9:28 AM

#

Not sure if this is the right place, but after the two latest patches my game's been lagging so badly it's almost unplayable. Lag stayed even on the main menu. Only got the game when the Long Winter update came out, and it was running fine then, but since I've had a horrendous amount of bugs. No settings changed since I first opened it. Don't suppose there's anything I can do to fix this on my end?

karmic cave Jan 25, 2020, 11:47 AM

#

https://youtu.be/U6BPpYvkr3I

YouTube

319452 wer

Hades error

I wanna enjoy it

▶ Play video

#

It has a problem that bug report appears suddenly in playing

primal trellis Jan 25, 2020, 11:49 AM

#

have you tried verifying game's files? Open Steam, right click on Hades, Properties, Local Files, Verify integrity

#

also, try resetting your Hades controls in Options - Controls - Defaults

karmic cave Jan 25, 2020, 11:54 AM

#

Thanks, I really appreciate it 🙂

night vault Jan 25, 2020, 12:33 PM

#

Hello anybody know how to fix the bug where screen just freezes(blinking cursor?) but u can still pause/die/etc sound still playing

#

It has only happened this patch and ONLY when I enter erberus

#

previously I could do erberus with no issue

#

I can do runs normally all the way to hades but the second I enter erberus my screen just freezes I get blinking cursor but I can still hear the sound playing in the background/pause etc

restive idol Jan 25, 2020, 12:38 PM

#

After I lower my resolution to 1600*900 the start up screen was unplayable, was fine at the highest setting dunno what the problem is. Updated my drivers, and the reason why I want to lower the setting is to get that sweet 120fps

sharp narwhal Jan 25, 2020, 12:40 PM

#

@night vault There's been a rare issue cropping up like that for some people but we haven't been able to nail down what's causing it because it doesn't generate any diagnostic information...do you think you could generate a DxDiag (instructions in #hades-tech-fixes-old) and email it to support@supergiantgames.com with a description of the issue?

grave pebble Jan 25, 2020, 12:43 PM

#

Hello everyone! For the past 4-5 days, I have been playing and incredible amount of Hades - using a controller.

When I tried playing today, it would no longer recognize my controller though? I have checked with other games, where everything is perfectly fine. Hades simply doesnt register it. Any solutions to this?? 😄

unreal matrix Jan 25, 2020, 12:46 PM

#

@sharp narwhal No. Is that the only solution? I really don't want to lose all my progress.

sharp narwhal Jan 25, 2020, 12:54 PM

#

No - I was just trying to figure out if you were playing on a continuing save from before this update, or if you started a new save this update

#

The Rod of Fishing (I believe) and Demeter's boons have conditionals on when they show up, so if you're very early in the game, you might not see those things.

#

I don't know why your computer is blue-screening - when it crashes, it should generate an error message that you can use to diagnose the issue.

#

Any general advice for fixing blue-screens - check your hard drive, defrag your disk, reinstall windows, install windows updates, check your computer for malware, etc - is probably going to be your best first step for addressing the issues. After your computer is stable it'll be easier to figure out what's wrong with the game.
@unreal matrix

night vault Jan 25, 2020, 1:03 PM

#

@sharp narwhal ok I sent the message with the DxDiag

#

guess I just won't do erberus for now xD

sharp narwhal Jan 25, 2020, 1:04 PM

#

Thanks! Sorry for the trouble - we're still trying to figure this one out.

night vault Jan 25, 2020, 1:04 PM

#

no worries I understand this game still early access

fallen kestrel Jan 25, 2020, 4:10 PM

#

@night vault you tried to verify the files?

night vault Jan 25, 2020, 4:10 PM

#

yes

fallen kestrel Jan 25, 2020, 4:10 PM

#

What hardware you have?

night vault Jan 25, 2020, 4:11 PM

#

my motherboard?

#

ASUSTeK COMPUTER INC. PRIME Z270M-PLUS (LGA1151)

fallen kestrel Jan 25, 2020, 4:13 PM

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GPU and CPU?

night vault Jan 25, 2020, 4:13 PM

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Intel Core i5 7600K

fallen kestrel Jan 25, 2020, 4:13 PM

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Graphic card?

night vault Jan 25, 2020, 4:14 PM

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Intel HD Graphics 630 ?

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I think i just use the motherboard graphics?

fallen kestrel Jan 25, 2020, 4:16 PM

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Probably u have the new problem from intel shaders

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They are working to fix it

night vault Jan 25, 2020, 4:17 PM

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intel shaders?

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all good I know they have a ton to work on

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I just have to not go to erberus and the game runs amazing for me

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GWovoRaphiXD

fallen kestrel Jan 25, 2020, 4:18 PM

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Okay,😋

night vault Jan 25, 2020, 4:18 PM

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thanks for trying to help tho

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appreciate it GWovoYayy

little girder Jan 25, 2020, 4:20 PM

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Hello, I bought the game yesterday, but haven’t been able to start it. I press play, hades appears on the task bar, then disappears and the steam button goes from running back to play. I’ve tried all the fixes in the tech support section.

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Also tried running the hades.exe file from the x86 folder, same issue as above.

somber grove Jan 25, 2020, 4:31 PM

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same issue bro

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except with me it shows the loading screen for a few seconds before shutting down

frosty tiger Jan 25, 2020, 4:41 PM

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I've been having crashes while entering dialogue or choices (like the poms) quite often

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The game just stops responding when it gets to a dialogue, seemingly? at random

woeful wave Jan 25, 2020, 4:43 PM

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Since the new updates a lot of NPCs don't have voiced lines anymore, seems kinda weird that Zagreus is voiced but the NPCs he talks to are not?

fallen kestrel Jan 25, 2020, 4:46 PM

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@little girder @somber grove @frosty tiger try to verify files!

little girder Jan 25, 2020, 4:46 PM

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Tried that twice, no issues found 😦

fallen kestrel Jan 25, 2020, 4:46 PM

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If not, try to execute from x64 .exe

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Have drivers updated and c++ redistributable installed?

little girder Jan 25, 2020, 4:48 PM

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X64 tried, not work either, drivers updated, but not sure about the c++ one

fallen kestrel Jan 25, 2020, 4:48 PM

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In #hades-tech-fixes-old u have the download URL

little girder Jan 25, 2020, 4:49 PM

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I’ll try that, I think I that’s the only I haven’t done.

fallen kestrel Jan 25, 2020, 4:49 PM

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Okaay

somber grove Jan 25, 2020, 4:50 PM

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okay, i'll try file verification once i get to my laptop

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hope I can start playing again

fallen kestrel Jan 25, 2020, 4:50 PM

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If u need help tell us! @somber grove

little girder Jan 25, 2020, 4:53 PM

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So I went through the link...am I suppose to download visual studios thing? I’m sorry, I’m bad with tech 😦

fallen kestrel Jan 25, 2020, 5:02 PM

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No problem, u need it

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https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

Open and run DxDiag.exe

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@little girder

lone pasture Jan 25, 2020, 5:04 PM

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hey, i found a small bug, and it said to join the discord to report bugs

sharp narwhal Jan 25, 2020, 5:04 PM

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@fallen kestrel @night vault The Intel shader issue causes a crash on startup. The Erebus Gate issue is much rarer, and we don't know what causes it yet. That's why I asked for the DxDiag (thanks!)

lone pasture Jan 25, 2020, 5:04 PM

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is this where i do it?

sharp narwhal Jan 25, 2020, 5:04 PM

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@lone pasture Use F10 in-game to report bugs

lone pasture Jan 25, 2020, 5:04 PM

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alright, thanks!

sharp narwhal Jan 25, 2020, 5:04 PM

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The discord is for feedback

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No problem!

fallen kestrel Jan 25, 2020, 5:05 PM

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@sharp narwhal sorry then:(

sharp narwhal Jan 25, 2020, 5:05 PM

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@woeful wave The NPCs being muted is a known issue we've been looking into for a while - restarting the game should fix it.

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@frosty tiger Are you playing on the x86 version of the game? We're working on optimizing it, but it still runs out of memory frequently. If you have a 64 bit operating system, we recommend playing the x64 version of Hades, since it's much more stable.

frosty tiger Jan 25, 2020, 5:11 PM

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Uhm, I'm not sure, actually. How do I check?

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Ohh, geez, yeah my shortcut leads into the x86 version

sharp narwhal Jan 25, 2020, 5:12 PM

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You should be able to find the 64 bit version pretty easily if you go to the x86 directory and go back one folder!

frosty tiger Jan 25, 2020, 5:12 PM

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Yeah, I just noticed that i've always been defaulting to x86 via shortcuts

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since I open the game directly instead of just going to Epic.
Hopefully x64 will work better then, thanks :)

sharp narwhal Jan 25, 2020, 5:13 PM

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Np!

swift saffron Jan 25, 2020, 5:35 PM

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my hades seems to now be crashing every time i open it

sharp narwhal Jan 25, 2020, 5:35 PM

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Is it creating a bug reporter window?

strong moth Jan 25, 2020, 6:01 PM

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Hey! The new update fixed my missing cursor issue! Wonderful!!

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Thought I'd mention it because I didn't see any specific line for that in the patch notes.

sharp narwhal Jan 25, 2020, 6:03 PM

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We didn't change anything related to that that I know of 😅

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I'm glad it worked itself out though!

strong moth Jan 25, 2020, 6:04 PM

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Strange! It 100% never worked until the update. I just had the workaround of using the winkey command to move the game to my other monitor, but that was obviously less than ideal.

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Just restarted (because I wanted to re-enable the Steam overlay) and I thought it was interesting that the cursor just popped into view at one point during the initial load

hybrid kite Jan 25, 2020, 6:29 PM

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Hey everyone! Hoping I'm posting in the right place to bring up a tech issue. If not, please let me know and I'm sorry!
I just recently purchased the game via Steam (I'm so excited to play!!!) and download the game. When launched, I noticed that the digital signature of the game was not validated. Meaning most firewalls are going to at least notice the game and open a warning dialogue.
It's a pretty minor issue because the game is still safe but still a tech issue that should be addressed before final release. I failed to capture more info about the warning and such, but what I do have is:
Running Windows 10
Norton AntiVirus - latest (22.19.9.63)

lament raft Jan 25, 2020, 6:35 PM

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Game seems to crash on dialogue exclusively, and on Sisyphus nearly every time. I'm running the x86 version because the other one doesn't run.

little girder Jan 25, 2020, 6:40 PM

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I tried downloading the c++ redistribute as suggested but still no success

jolly gust Jan 25, 2020, 6:42 PM

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Not sure if this is the place to ask this, but I was wondering what you guys are building Hades in? Is it MonoGame like Bastion?

viral cargo Jan 25, 2020, 6:42 PM

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I tried doing a search in the channel but it looks like no one's asked about co-op? idk how it would be possible but would it ever be fun wow has this been talked about before?

grizzled pilot Jan 25, 2020, 7:07 PM

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I'm having a bit of an issue since the latest update. Some colors in the game aren't right. I've got random flecks of red/green/blue in various spots (very noticeable on the pillars, for example). The game runs fine, it's just some weird colors here and there.

And just to note - I do have the most up-to-date drivers for my video card (RTX 2070). I've tried doing a Verify through the epic launcher. I've tried different resolutions/display settings.

📎 unknown.png

sharp narwhal Jan 25, 2020, 7:07 PM

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@flint tusk Your antivirus software may be blocking Hades' access to its save folder. Check #hades-tech-fixes-old under "The game won't save".

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@lament raft Are you running the x86 / 32 bit version of the game? It tends to run out of memory quickly, especially for voiceover. We're working on optimizing it, but in the meantime, if you have a 64 bit operating system, we recommend playing the x64 version of the game.

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@grizzled pilot That's part of the stylization of the environmental art and isn't a graphical glitch!

lament raft Jan 25, 2020, 7:09 PM

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The x64 version doesn't work. It simply doesn't start.

severe wharf Jan 25, 2020, 7:09 PM

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not sure where to report this, but I wanted to note that I'm receiving a crash by speaking to hypnos after being killed by a satyr for the first time in the temple of styx

sharp narwhal Jan 25, 2020, 7:10 PM

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Verify your installation first, and also check that you're running the 64 bit version of the game if you can.

severe wharf Jan 25, 2020, 7:10 PM

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happens every time I try (obviously I'm just going to just skip talking to him)

sharp narwhal Jan 25, 2020, 7:10 PM

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@lament raft Download the 64 bit version of this C++ redistributable: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++.

grizzled pilot Jan 25, 2020, 7:10 PM

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@sharp narwhal I've checked other videos. Theirs are not weird colors in the spots that I mentioned. Also, I've got over 40 hours in the game. The weird colors are new since this patch.

lament raft Jan 25, 2020, 7:11 PM

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Did that yesterday. Didn't work. I tried literally every method for fixing it given.

sharp narwhal Jan 25, 2020, 7:11 PM

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Noted - try running the x64 version again and when it crashes, use the generated Windows logs to send us a report so we can look more closely. There's instructions for what we need in #hades-tech-fixes-old under "Crashes without F10/Bug Reporter"

lament raft Jan 25, 2020, 7:12 PM

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Okay

sharp narwhal Jan 25, 2020, 7:14 PM

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@grizzled pilot It looks normal/intended to me - I can take a screenshot of mine for comparison, if you'd like

grizzled pilot Jan 25, 2020, 7:15 PM

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If you want, sure. Here's a screenshot of that area in a video I was looking at.

📎 unknown.png

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Specifically the areas I'm talking about are here, just as a quick comparison

📎 unknown.png

sharp narwhal Jan 25, 2020, 7:17 PM

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I think this is likely an issue of the video having lower resolution, or there may have been minor graphical tweaks to the textures at some point to give them more color. If the texture was broken, the entire thing would be missing - the game isn't 3D rendered, so there are no seams. It's a contiguous 2D asset.

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📎 Hades_00701.png

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Here's a screenshot I just took from my copy of the game.

grizzled pilot Jan 25, 2020, 7:19 PM

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Okay, fair enough. I'd guess it was changed in the patch. The video was from the previous patch.

sharp narwhal Jan 25, 2020, 7:19 PM

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It might have been! We released some new cosmetics so there may have been very minor House polish.

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Nothing major enough to be documented explicitly though.

grizzled pilot Jan 25, 2020, 7:19 PM

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Alright, thanks for the help ❤️

sharp narwhal Jan 25, 2020, 7:19 PM

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No problem!

severe wharf Jan 25, 2020, 7:20 PM

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crashed again talking to another NPC in the house of hades; sending an email with reports per your instructions. Thanks for the support!

sharp narwhal Jan 25, 2020, 7:22 PM

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Oh sorry - did you check that you're running the x64 version?

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@severe wharf

severe wharf Jan 25, 2020, 7:22 PM

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wait is there a difference

sharp narwhal Jan 25, 2020, 7:22 PM

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Yes

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x86 is a 32 bit version of the game. It has less memory available to it - essentially it can do fewer things at a time than the x64 version can. We're working on optimizing it to use its memory space better, but right now it's less stable than the x64 version and tends to crash more due to running out of memory

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Especially with regards to voiceover/audio channels

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Some people have 32 bit computers that can only run 32 bit programs, which is why that version is available

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You probably own a 64 bit computer, though

severe wharf Jan 25, 2020, 7:24 PM

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interesting -- I'll double check. I've been opening a shortcut from steam to the game in the epic store, so maybe I've been opening the wrong one

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and that's a good point, because these are the first crashes i've ever gotten

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(wanted to use my Switch controller lol)

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What do you know -- i did have the x86 version selected. Thanks for the help!

little girder Jan 25, 2020, 7:27 PM

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Hello, I bought the game yesterday, but haven’t been able to start it. I press play, hades appears on the task bar, then disappears and the steam button goes from running back to play. I’ve tried all the fixes in the tech support section, verifying files, installed new drivers and c++ redistribute, and trying to start game is hades.exe from both x64 and x86. None have worked. Is there anything left to do?

lament raft Jan 25, 2020, 7:28 PM

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Thats my exact issue, but only the x64

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I just send off an email to them, so see whata up

sharp narwhal Jan 25, 2020, 7:29 PM

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Yes - please send us an email, the instructions are in #hades-tech-fixes-old under "Crashes without F10/Bug reporter"

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The office is closed for the weekend but I'll go through my tickets on Monday.

little girder Jan 25, 2020, 7:30 PM

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Okay, will do, thanks.

abstract valve Jan 25, 2020, 7:40 PM

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Nothing gamebreaking on my end, but I think I've encountered a very minor visual glitch in the cinematic transition from Tartaros to Asphodel. The marker to indicate Zag is on the trail shown on the map, then hops up into a new spot, then back onto the path shown in the map. Again, nothing horrible, but I noticed it and figured I'd mention it.

sharp narwhal Jan 25, 2020, 7:43 PM

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Yep, we're aware! There's a fix in the works.

abstract valve Jan 25, 2020, 7:45 PM

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Cool, thanks for the reply!

somber grove Jan 25, 2020, 8:02 PM

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@fallen kestrel thanks for the advice you gave me

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verifying integrity did indeed find one missing file

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and now it didn't crash on loading shadesmile

hexed panther Jan 25, 2020, 8:48 PM

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@here Have some weird sound failure with shield charge on Aspect of Chaos with a lot of Zeus, on each room I hear a chainsaw sound that grow stronger over time.

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Seems that it also affect door sound somehow, overlapping, and not found it in rooms without enemies.

remote sphinx Jan 25, 2020, 9:02 PM

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I don't know if this belongs here but i the controller detection seems to clash with steam big picture when it comes to button prompts when i have the PS4 controller support selected and plugged in while playing the game shows xbox one button prompts

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Yeah same happens with the nintendo switch pro controller

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If you have it configured with steam big picture Hades just dosn't seem to detect it right.

frosty tiger Jan 25, 2020, 11:16 PM

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Some controllers dont work with pc well, and they work with xbox controller drivers

fallen kestrel Jan 25, 2020, 11:16 PM

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use wired and vibration off @frosty tiger

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@remote sphinx

frosty tiger Jan 25, 2020, 11:16 PM

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Hey, can i ask a question?

fallen kestrel Jan 25, 2020, 11:17 PM

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tell me

frosty tiger Jan 25, 2020, 11:17 PM

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Where i need to write about bag with boons in game?

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I already close up game

fallen kestrel Jan 25, 2020, 11:18 PM

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can u explain a bit? im spanish and traslations are different xDD @frosty tiger

frosty tiger Jan 25, 2020, 11:19 PM

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I found bag with boons of Demetra

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And i need to tell it

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But where?

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I'm russian and with English i'm not very good

fallen kestrel Jan 25, 2020, 11:20 PM

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XD at the codex? xDD

remote sphinx Jan 25, 2020, 11:20 PM

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The controllers are wired and the vibration is off it seems it's just something about steam big picture that messes it up every controller i tried it with gives the same result if i play without my big picture configs active the button prompts are correct as soon as i pop it on it goes to xbox one prompts regardless of what controller is plugged in

fallen kestrel Jan 25, 2020, 11:20 PM

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turn off steam overlay too

sharp narwhal Jan 25, 2020, 11:22 PM

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@frosty tiger Use F10 in-game to report bugs

frosty tiger Jan 25, 2020, 11:22 PM

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I already close up game

sharp narwhal Jan 25, 2020, 11:22 PM

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That's fine - if you see it again, you can report it

frosty tiger Jan 25, 2020, 11:22 PM

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📎 IMG_20200126_020904.jpg

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I take demetra boon to upgrade 2 other boons

sharp narwhal Jan 25, 2020, 11:23 PM

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Ah, the rarity color didn't change, right?

frosty tiger Jan 25, 2020, 11:23 PM

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Yeah

sharp narwhal Jan 25, 2020, 11:23 PM

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We know about that issue - we're looking into it

frosty tiger Jan 25, 2020, 11:23 PM

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They become common

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After getting epic rarity

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When i take zeus boon

sharp narwhal Jan 25, 2020, 11:24 PM

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The common rarity is only cosmetic - the power level is still Epic.

frosty tiger Jan 25, 2020, 11:24 PM

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Hmm, okay

sharp narwhal Jan 25, 2020, 11:24 PM

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If you miss something with F10 in-game, it's ok - we receive hundreds of reports per day, so we've probably gotten several reports of the same issue!

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Just report things when you do see them, and don't worry about it if you miss something

frosty tiger Jan 25, 2020, 11:25 PM

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We will make game better :D

remote sphinx Jan 25, 2020, 11:27 PM

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With the steam overlay disabled the game does disaaply th right button prompts even while using my big picture configuration seems like a weird bug i had no idea that the steam overlay could cause such a thing 🙂

turbid flower Jan 25, 2020, 11:47 PM

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Hi, when I launch the game (via Epic or the folder), the game starts, the loading bar appears, goes approximately half way, then the game crashes. I have tried to reinstall, updated my bios and my gfx drivers, did the dependency thing advised in the FAQ, verified multiple times. Am I missing something?

fallen kestrel Jan 25, 2020, 11:48 PM

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instaled visual c++?

turbid flower Jan 25, 2020, 11:49 PM

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I think so, when i try to do it via the file in Dependency, it says its installed

fallen kestrel Jan 25, 2020, 11:49 PM

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veryfied files?

turbid flower Jan 25, 2020, 11:49 PM

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Yup, both before and after the reinstall

fallen kestrel Jan 25, 2020, 11:50 PM

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reinstalledin other folder

turbid flower Jan 25, 2020, 11:50 PM

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That I didnt try yet

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Im gonna install it on a different drive, wish me luck! 🙂

fallen kestrel Jan 25, 2020, 11:50 PM

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better of its

turbid flower Jan 25, 2020, 11:55 PM

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Same issue

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Any other suggestions? Been itching to play it again

fallen kestrel Jan 26, 2020, 12:58 AM

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any error code

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?

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@turbid flower

somber grove Jan 26, 2020, 1:27 AM

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huh

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this guy's got the same issue with had

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but i actually had it fixed after verifying the files

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weird

turbid flower Jan 26, 2020, 1:36 AM

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@fallen kestrel is this of any use to you?

📎 unknown.png

fallen kestrel Jan 26, 2020, 1:36 AM

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Can u do It just of the error?

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@turbid flower

turbid flower Jan 26, 2020, 1:37 AM

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you mean this part?
at GSGE.Code.GUI.LaunchScreen.Update(Single elapsedSeconds, InputHandler[] inputs)
at GSGE.ScreenManager.Update(Single elapsedSeconds)
at GSGE.App.Update(Single elapsedSeconds)
at GSGE.App.UpdateAndDraw(Single elapsedSeconds)
at Game.Windows.Program.Main(String[] args)RAM usage: 26% (~23 GB available or 25131843584 bytes)

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@fallen kestrel

fallen kestrel Jan 26, 2020, 1:39 AM

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Did u send ur diagnostic? To supergiant email? That's weird

turbid flower Jan 26, 2020, 1:39 AM

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A few times now 🙂

fallen kestrel Jan 26, 2020, 1:40 AM

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Basic question, drivers from graphic card and audio updated? C++ installed, files verified and game reinstalled in differents folders?

turbid flower Jan 26, 2020, 1:40 AM

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Yes to all that

fallen kestrel Jan 26, 2020, 1:41 AM

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@turbid flower they will help u better, I'm not an expert, so sorry:(

turbid flower Jan 26, 2020, 1:41 AM

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at least i think so, not quite sure where i can update the audio

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< very tired, almost 3 in the morning here xD

fallen kestrel Jan 26, 2020, 1:41 AM

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@sharp narwhal olympus, i Accept the message

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So sad😩

turbid flower Jan 26, 2020, 1:47 AM

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Anyway, thanks for the help @fallen kestrel, but my bed is singing its siren song. Goodnight to you all 🙂

fallen kestrel Jan 26, 2020, 1:47 AM

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Cya, wish u the best of the lucks😋

crystal ferry Jan 26, 2020, 4:00 AM

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I'm not sure if this goes here, but I noticed a bug when moving on from Tartarus to asphodel -- the little marker moves through the map a little bit instead of on top of it, if that makes sense.

lime hinge Jan 26, 2020, 4:09 AM

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the description of the skillz BossDamageTraits from poseidon is all write in lorm ipsum

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*lorem ipsum

visual summit Jan 26, 2020, 6:02 AM

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Hera Aspect+Charged special Daedelus Hammer, makes the shots disappear sometimes

keen tide Jan 26, 2020, 6:58 AM

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Not sure if this is the right channel for a bug report but I just had a crash to desktop during the hades fight

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I believe it was on the exact frame he reappeared, his sort of popping out of the ground animation?

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I had a couple bloodstones stuck in him which popped out at the same time

real bolt Jan 26, 2020, 8:15 AM

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My game froze and then crashed when i was hit by the giant satyr in the temple of styx

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I dont really remember what my specific buffs were, so not sure if there was anything i had that would have affected it

boreal hemlock Jan 26, 2020, 10:31 AM

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Skipping through dialogue has a high chance of causing a crash

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that wouldnt be so bad however with the save system when i crash mid run ( while grabbing a boon) im reset to before my run starts

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Is it possible to alter the save system to occur after beating all goons but before grabbing a boon/ upgrade. something along those lines. (I'm just assuming that would be a quicked fix than ironing out the crashes.

sharp narwhal Jan 26, 2020, 2:01 PM

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@keen tide @real bolt @boreal hemlock Can all of you check that you're running the x64 version of the game, and not the x86?

boreal hemlock Jan 26, 2020, 2:01 PM

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what is the version steam puts on the dashboard?

sharp narwhal Jan 26, 2020, 2:01 PM

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@visual summit Report bugs in-game with F10.

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I'm not sure - it should open whatever version Steam is loading. You can force Steam to run x64 by typing -x64 in the launch options, or you can create a shortcut directly from the game's x64 exe file by navigating to Steam\steamapps\common\Hades\x64

boreal hemlock Jan 26, 2020, 2:04 PM

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ahh gotcha, at one point i could not launch the steam version as it would insta crash so i was using the 86 version, after a reinstall the regualr version worked again

sharp narwhal Jan 26, 2020, 2:05 PM

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Playing on x64 should fix the audio crashes, since they're likely due to the game running out of memory

modest cipher Jan 26, 2020, 4:20 PM

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Hello. I'm having consistent freeze followed by a crash 30s-1min after starting gameplay. My drivers are up to date and I already checked the integrity of the Steam files. I changed the resolution ingame as well as making it windowed. I also uninstalled and reinstalled, none of it worked, same crash everytime. Is there currently a fix for it ?

fallen kestrel Jan 26, 2020, 4:30 PM

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u have microsoft visual C++ installed?

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@modest cipher

modest cipher Jan 26, 2020, 4:31 PM

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No

fallen kestrel Jan 26, 2020, 4:31 PM

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https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++.

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need it

modest cipher Jan 26, 2020, 4:31 PM

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Thank you, I will try that

fallen kestrel Jan 26, 2020, 4:31 PM

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np!

modest cipher Jan 26, 2020, 5:14 PM

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Nope, it still crashes 🤔

fallen kestrel Jan 26, 2020, 5:15 PM

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any error code? @modest cipher

modest cipher Jan 26, 2020, 5:15 PM

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No error codes, just a freeze and crash to desktop

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I don't even have time to bug report

fallen kestrel Jan 26, 2020, 5:15 PM

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u have a dedicated gpu?

modest cipher Jan 26, 2020, 5:15 PM

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I already checked that yes

fallen kestrel Jan 26, 2020, 5:15 PM

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what u have nvidia or amd?

modest cipher Jan 26, 2020, 5:16 PM

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nvidia

fallen kestrel Jan 26, 2020, 5:16 PM

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u have to follow this guide on #hades-tech-fixes-old Crashes without F10/Bug Reporter

modest cipher Jan 26, 2020, 5:19 PM

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I already did that before

fallen kestrel Jan 26, 2020, 5:22 PM

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u send the email??

modest cipher Jan 26, 2020, 5:28 PM

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I suppose I will

keen tide Jan 26, 2020, 7:09 PM

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@sharp narwhal I too am on the steam version, looks like 64-bit

📎 unknown.png

fallen kestrel Jan 26, 2020, 7:10 PM

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drivers updated, microsoft visual c++ installed, files veryfied? @keen tide

keen tide Jan 26, 2020, 7:11 PM

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Not sure!

fallen kestrel Jan 26, 2020, 7:11 PM

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You need help?

sharp narwhal Jan 26, 2020, 7:11 PM

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@keen tide Is that the entire error window? It's missing the assert message

keen tide Jan 26, 2020, 7:12 PM

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That's not an error window, I took a screenshot of the f10 thing to verify my other settings

sharp narwhal Jan 26, 2020, 7:12 PM

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Ohh ok

keen tide Jan 26, 2020, 7:12 PM

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I'm not having more crashes, I've only had this happen once last night

sharp narwhal Jan 26, 2020, 7:12 PM

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I see

fallen kestrel Jan 26, 2020, 7:12 PM

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aah xDD

keen tide Jan 26, 2020, 7:12 PM

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but I figured there might be important info there

sharp narwhal Jan 26, 2020, 7:12 PM

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Have you verified your game?

keen tide Jan 26, 2020, 7:13 PM

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you had asked about 64 vs 32 so I figured I might as well send the rest of that info

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I am verifying my game now

sharp narwhal Jan 26, 2020, 7:14 PM

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Yeah, thanks!

keen tide Jan 26, 2020, 7:16 PM

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Validation says all files successfully validated, which doesn't surprise me -- hades has overall been very stable for me

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I think this crash is probably specific to the Hades fight -- specifically, I am suspicious that it has to do with the move where he vanishes and then pops up out of the ground, even more specifically that it may have to do with the fact that Bloodstones can't drop off him while he's underground and there seems to be some special logic causing them to drop off as soon as he respawns.

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like maybe if one drops off naturally on exactly the frame the move ends it tries to do the normal drop and the special "should have dropped when hades was underground" drop, and then whatever one happens second sees a null reference to a bloodstone that's already been dropped? That's a lot of blind speculation obviously

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but it was very suspicious to me that it happened on the frame his reappear started and that he dropped bloodstones that frame

turbid flower Jan 26, 2020, 8:47 PM

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Heya all, kimyTgamer helped me last night with an issue, though its not yet resolved. What happens is this:
I start the game (Either via Epic or through the install folder), and before the loading bar is half way, the game crashes.
I have tried the following in no particular order:

Reinstalled, including on a different hard drive
Updated drivers up to and including bios
Verified multiple times
Ran as admin
Ran the two options in the subfolder Dependencies, both as admin and not
Tried both x64 and x86

Is there anything else I can try?

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Oh, I also tried to run it in compatibility modes for Win7 and 8

jolly drum Jan 26, 2020, 9:10 PM

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Hi, I'm getting extremely low frame rates with a Ryzen 5 2600 and RX 580 8GB. I already updated my drivers but no dice. Can anyone help me?

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Changing the settings to Borderless and windowed fixed my issue, nvm

fallen kestrel Jan 26, 2020, 9:13 PM

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turn off vertical refresh and turn on anti lag from amd gpu software @jolly drum

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@turbid flower u installed microsoft visual c++ too no?

turbid flower Jan 26, 2020, 9:16 PM

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@fallen kestrel Yes, I did, even reinstalled that one too

sharp narwhal Jan 26, 2020, 9:26 PM

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@turbid flower If you haven't already, follow the steps in #hades-tech-fixes-old under "Crashes without F10/Bug reporter" and email us

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We'll check it out tomorrow when folks are back in the office

turbid flower Jan 26, 2020, 9:26 PM

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I did send some reports from the bugreporter

sharp narwhal Jan 26, 2020, 9:26 PM

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Oh, you're getting bug reporter windows?

turbid flower Jan 26, 2020, 9:26 PM

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Yeah

sharp narwhal Jan 26, 2020, 9:27 PM

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When it crashes?

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Is it something like, hold on

turbid flower Jan 26, 2020, 9:27 PM

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Yeah, the big screen only closes when i close the bug report window

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here's a screenshot

📎 unknown.png

sharp narwhal Jan 26, 2020, 9:28 PM

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"Shader compilation failed for Win\Effects Outline"

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That image isn't loading

fallen kestrel Jan 26, 2020, 9:28 PM

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it dont load xDD

torpid meadow Jan 26, 2020, 9:29 PM

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Discord has bene doing that all day, it works fine if you open it in browser.

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https://cdn.discordapp.com/attachments/520430049003044864/671104093208576020/unknown.png direct link.

turbid flower Jan 26, 2020, 9:29 PM

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Screenshot: Hades_00031.png saved in C:\Users\nosfe\Documents\Saved Games\Hades\Screenshots
There appears to be a problem with your game installation. Please try the following steps:

Please download and install the latest drivers for your graphics card
Verify the integrity of your installation through the launcher
Manually install required installation files, by running them as an Administrator: Hades\Dependencies
Find Hades.exe, Right-click on it, and choose "Run as Administrator", and double-click it to launch the game outside of the launcher. Try this in both the x86 and x64 folders.
If you use Windows Defender, make sure the game's save folder hasn't been blocked by Controlled folder access. You can disable this by following the steps here: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

at GSGE.Code.GUI.LaunchScreen.Update(Single elapsedSeconds, InputHandler[] inputs)
at GSGE.ScreenManager.Update(Single elapsedSeconds)
at GSGE.App.Update(Single elapsedSeconds)
at GSGE.App.UpdateAndDraw(Single elapsedSeconds)
at Game.Windows.Program.Main(String[] args)RAM usage: 23% (~24 GB available or 26240827392 bytes)

Allow a blocked app in Windows Security

Use Controlled folder access in Windows Security to review apps that can change files in protected folders.

sharp narwhal Jan 26, 2020, 9:29 PM

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Got it, thanks

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"There appears to be a problem with your game installation" usually means...there's a problem with your game installation. I don't know why it's still crashing if you've verified, but that's usually the solution

fallen kestrel Jan 26, 2020, 9:30 PM

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u tried to install it in another locations?

sharp narwhal Jan 26, 2020, 9:30 PM

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Since verifying isn't working, go ahead and email the additional documents mentioned in #hades-tech-fixes-old

turbid flower Jan 26, 2020, 9:30 PM

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I thought so too, but after reinstalling it on a different harddrive it still persists... could it perhaps be the overlay?

sharp narwhal Jan 26, 2020, 9:30 PM

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No, the overlay doesn't crash the game

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It just freezes the screen

turbid flower Jan 26, 2020, 9:32 PM

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Ill prep the email then, thanks 🙂

sharp narwhal Jan 26, 2020, 9:32 PM

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No problem!

torpid meadow Jan 26, 2020, 9:34 PM

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So, my own problem.

Every few seconds the game will 'hitch', freezing for a fourth of a second or so. This happens during the menus and during gameplay. It doesn't seem to be related to performance, I run at high framerates whenever this isn't happening. Sometimes when I run the game, this doesn't happen at all and it works just fine. I haven't been able to figure out what makes the difference.

This has happened with other games in the past- Monolith and Duck Game. Much more intensive games work just fine without this issue.

I'm on Windows 10, have 'game mode' already turned off, 8 gb of ram, an AMD ryzen 5 1400 processor, and a NVIFIA GeForce GTX 1050 graphics card.

sharp narwhal Jan 26, 2020, 9:35 PM

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Are you using a wireless controller?

torpid meadow Jan 26, 2020, 9:35 PM

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No, keyboard and mouse.

sharp narwhal Jan 26, 2020, 9:36 PM

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Got it. Have you disabled the Steam overlay?

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If you're on Steam

torpid meadow Jan 26, 2020, 9:36 PM

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It was working fine when i last played, 3 days ago, but otherwise I've encountered this issue frequently and either lived with it or not played.

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I'm on epic.

sharp narwhal Jan 26, 2020, 9:37 PM

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Cool. You can generate a DxDiag and send it to support@supergiantgames.com and we'll take a look to see if anything jumps out at us

torpid meadow Jan 26, 2020, 9:37 PM

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How do I do that?

sharp narwhal Jan 26, 2020, 9:38 PM

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https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

Open and run DxDiag.exe

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Save the report as DxDiag.txt

surreal wigeon Jan 26, 2020, 9:38 PM

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restarted my computer earlier today and I've been unable to launch hades since.
I'm getting an error saying SDL Error: Haptic error CoCreateInstance. I'm playing on steam

torpid meadow Jan 26, 2020, 9:38 PM

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👍

turbid flower Jan 26, 2020, 9:38 PM

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Quick follow up: my Event Log generates nothing related to Hades, is that normal?

sharp narwhal Jan 26, 2020, 9:39 PM

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Hmm I'd guess it's because your game has been handling its own errors. Can you crash the game again, find the DebugLog it generates (it'll be in Documents\Saved Games\Hades) and attach that instead?

surreal wigeon Jan 26, 2020, 9:40 PM

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Here's the whole error it's showing in case just the error message wasn't helpful

📎 unknown.png

sharp narwhal Jan 26, 2020, 9:40 PM

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@surreal wigeon That's usually a graphics error, though I don't know why it would have started so suddenly.

surreal wigeon Jan 26, 2020, 9:40 PM

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should I just try updating my drivers incase a restart applied old ones for some reason?

sharp narwhal Jan 26, 2020, 9:41 PM

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Yeah, give that a try. Verify your game, too, and try running it from the x64 .exe (if you have a 64 bit operating system)

torpid meadow Jan 26, 2020, 9:41 PM

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Alright, sent.

surreal wigeon Jan 26, 2020, 9:41 PM

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will do, thanks

sharp narwhal Jan 26, 2020, 9:41 PM

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Thanks!

turbid flower Jan 26, 2020, 9:45 PM

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Found the debug file, it mentions "Failed to load required game files" a few times... I'm gonna assume that means that the files are missing, I'll verify againand see if that works... 8th time the charm