#tech-support
sinful yoke
/checkbind 204498501
carmine hedge
Bridal Z23
deep gorge
I swear i had it on yostar as well
sinful yoke
(the emotes are broken, but you get the message 
)
deep gorge
yeah
sinful yoke
you might be remembering a different instance 
unfortunately I cant say for sure, but can you try the things I suggested earlier with twitter if you havent already?
deep gorge
how do i check if it expired?
sinful yoke
I believe its
settings and privacy > account > app and sessions
daring depot
Nevermind, guys. It just suddenly worked
deep gorge
Okay I'll try
pallid tendon
Thxs it worked
daring depot
Thanks for help 
sinful yoke
if changing the icon doesnt work either then please contact customer support and they can help you out, we havent figured out the error in this channel 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
there may be a desync between azur lane and your twitter
deep gorge
okay
i changed it so im going to try logging in
okay yes it works
my soul left me
sinful yoke
thank goodness
deep gorge
thank you so much
unique whale
Updated the game through the App Store, but now whenever I start the game it instantly crashes. Is there any way to fix this or will I have to reinstall?
lyric lodge
Any error messages? Tried to repair assets? (that's your first step to trouble shoot before reinstalling)
unique whale
I can't open the app, it just goes black and closes instantly
sinful yoke
I imagine if it instantly crashes, they cannot access either of those
try restarting your device and clearing azur lane's cache (if your device can do so)
lyric lodge
Well, could be instantly after logging in. That's what I see as "start".
unique whale
Restarted phone, but it's still the same. Not sure how to clear cache on iOS
Sorry should have worded that better
sinful yoke
can you try reinstalling?
carmine hedge
I've got this issue as well, tried reinstalling and the restarting but it didn't seem to work for me
sinful yoke
what device do you have?
carmine hedge
Iphone 6 s
sinful yoke
well, the first issue is that iphone 6s has not been supported for awhile, it was very likely that this update was the nail in the coffin per se
sturdy cypress
Same problem. iPhone 7 user here
carmine hedge
dangit! Well, i suppose I am due for an upgrade. lol
sinful yoke
please press the gear icon in the top right corner and do an asset repair to fix that error
unique whale
iPhone 7 here and I reinstalled but it said wasn't able to download. Trying again now
sinful yoke
what version iOS do you guys have who cannot open the app
loud acorn
I'm stuck on the manjuu loading animation so I can't open settings
river spindle
Why does it still downloading?
sinful yoke
@loud acorn it is in the top right corner, not settings
restart the app and when you open it there is the gear icon 
do not tap to login to the server though or it will disappear
loud acorn
Alright got it
unique whale
ok it downloaded but it still crashes when I open. Currently on Version 10.2 for iOS
sinful yoke
can you try updating your iOS version and then try to open the app?
sturdy cypress
iOS 11.4
river spindle
What's the actual size of the update?
sinful yoke
for the 100% issue there is nothing to do but wait
I dont exactly recall why it acts the way it is doing right now or if we ever found out why 
but it will finish eventually
unique whale
Alright I'm currently at work, but I'll try updating iOS version later. Hoping that it will fix it.
carmine hedge
whilst my iphone might not be supported anymore, i've suddenly got the space to update my IOS, so i'll try that and see if that somehow straggles the game along until i can upgrade.
hi hi, so, i've been getting this while trying to login. I logged in after update and played as usual, app and phone are updated
https://cdn.discordapp.com/attachments/714141512484782085/768925889366720562/Screenshot_20201022-205527_Azur_Lane.jpg
i can login from emulator just fine, but from phone is impossible
sinful yoke
is your account bound?
carmine hedge
yeah
sinful yoke
login to your bind on the side there and the error will go away 
sharp goblet
I'm done submit in email for recovery account but i can submit again problem my account in helpshift....? Because i lost my account but i'm bind account in yostar account and facebook
austere lily
Reinstall fixed my issue with infinite loading screen FYI
sharp goblet
do you have your UID?
@sinful yoke here i used old screenshot
sinful yoke
/checkbind 134553811
carmine hedge
Bridal Z23
sinful yoke
are you logging into the right server
latent coral
How can I delete the Voice Files I downloaded in AL?
sinful yoke
unfortunately I believe the only way is to reinstall
pure pollen
yo im trying to download the game on android again but the download speeds are insanely low
i downloaded it on pc after and it was fine but on mobile its low af even tho i can update other apps just fine
sharp goblet
are you logging into the right server
@sinful yoke yes i'm play only in server lexington
sinful yoke
can you try logging into all servers?
@pure pollen unfortunately I cant help regarding low speeds, I can recommend restarting your device and using a wifi connection but that is unfortunately it
exotic ridge
I have submitted my dorm for the competition but it still does not show on the website, name PoshPub
rugged sphinx
Can someone explain this 
sinful yoke
I believe it is pretty much as says
personally I was a bit stumped too, but I did not allow the tracking for privacy
rugged sphinx
Me too I didn't allow it. It really confused me and honestly freaked me out when I first saw it
I hope it can be explained why. It honestly seems suspicious
Some people say it's an iOS only thing, From what I can tell it seems like thats the case for now
acoustic dawn
I reinstalled AL and my account just disappeared even though i bind it on Facebook and Twitter, is there any way to get it Fixed?
pliant lotus
Hello, I have the same problem. My Account is gone. I have bind it with Twitter. What I can do now?
sinful yoke
please try logging into all servers
if you have scanned the "how to login" informational post in the pins, you would read that the My Character icon should be ignored when signing in to a fresh install
pliant lotus
I have make a new account like the FAQ help tells me.
sinful yoke
you have checked all the servers and all of them gave you the tutorial after logging in?
pliant lotus
All server not, only my main server sandy
And sandy give me a brand new account with tutorial
sinful yoke
can you please try logging into all of them just in case? also do you have the UID of your main account?
pliant lotus
Jes I have. Okay I try it
I make a Screenshot from my old acc before the update come today.
oblique wasp
I keep getting network error even tho I have 4 bars of wifi
pliant lotus
Okay I try all servers. All the same. Every server give me the tutorial 😭
carmine hedge
@pliant lotus try to go back to your original server and finish the tutorial and once your done restart the app and try to link your account then
shut matrix
I can't get the reward 😦
carmine hedge
Daily thing I believe
shut matrix
thank god
sinful yoke
yes it is daily
pliant lotus
@carmine hedge how I can link my old account? I finish on sandy (my server) the tutorial
carmine hedge
If you restart the app there should be some options on your left side
And you can got to settings
sinful yoke
@pliant lotus please contact customer support for account recovery, be sure to give them the account details of both of the 2 accounts you have (one from the FAQ and your original account) be sure to tell them which account you are trying to recover
pliant lotus
OK I try
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
You see those options on the left
That’s how
pliant lotus
@carmine hedge yes, I work. Oh my God. Very, very, really thank you. It's the first time I have this problem after a update. I'm so glad, my account work now.
*it's work
sinful yoke
I guess it has been so long since a user has not actually tried to login to a bind that I forgot to make sure
charred valve
huh, i seem to have a constantly loading manju after i log in and see my main screen
carmine hedge
Try to restart your phone and then wait it out
sinful yoke
can you try restarting your device
charred valve
I'll try
pliant lotus
@sinful yoke @carmine hedge no problem. My phone was very weird today and I must reinstall atur lane. But I don't know how I can link my blinded account. Now I know it. Thank you, you both. 😘
charred valve
I'm playing on old emulator, i'll try running a newer version emulator and see if it works
carmine hedge
Good evening, I am contacting you because following a reinstallation of the games I can no longer go to my account, I was told that with a purchase confirmation email it will be possible to recover my account. Can you help me ?
Kawwakari my friends is having problems with his game where he dose not have the Halloween event happening and he has restart his device
sinful yoke
if you have scanned the "how to login" informational post in the pins,
is not as simple as telling people there is a how to login infopost in pins sometimes
can they send a screenshot of their home page/secretary page? @carmine hedge
carmine hedge
Ima ask him right now
sinful yoke
@carmine hedge did you bind your account previously?
carmine hedge
No
sinful yoke
please contact customer support for account recovery, they will tell you the next steps to recover it once they find it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
I have already tried but I do not know my IUD
sinful yoke
text is allowed in the UID box so you can tell them that you do not know it
sinful yoke
have not seen a bug like this in awhile, can they try the file(asset) repair in either ingame settings or the top right of the login screen?
carmine hedge
Huh you got me lost for a bit
So what should they do
It’s this right then goes and presses repair assets
sinful yoke
yes, the repair button, it will ask to repair assets or l2d, please press the assets repair
latent coral
If I delete AL the second time with my account binded on my FB and Yostar... Is my account still safe?
sinful yoke
absolutely, as long as you have the account bound it will remain in your hands for all reinstallations
novel grove
Help
carmine hedge
Oh
Go here and click repair then pic assets
@novel grove
My friend just had the same problem
novel grove
bless up
hollow grail
Hi guys I've been trying to update my azur lane on my phone, however after updating it kept stuck at the loading page. Is there anything I can do?
sinful yoke
can you send a screenshot of where you are stuck?
tough terrace
What device are you using ?
hollow grail
My phone
tough terrace
What type of phone ios android ?
hollow grail
Android
tough terrace
is it old or new ?
tough terrace
Have you tried switching from mobile to wifi or vice versa
hollow grail
Yes I did
tough terrace
Can you go to app store and double check for an update
sinful yoke
you need to reinstall
hollow grail
its just says uninstall or open
tough terrace
I'm using ios so I'm slightly limited in what I can do
sinful yoke
is your account bound
sinful yoke
can you uninstall and make sure all azur lane files are wiped? some files might be staying behind
hollow grail
ok i'll try
sinful yoke
the OBB can get a little bit stubborn sometimes
tough terrace
Android can be shoddy with memory stuff 
hollow grail
where can i find the files?
uneven crystal
Ahh yes, sometimes some app that use OBB can leaving their old OBB data when new data is on
And sometimes it can conflicts the system
hollow grail
ok i'll try again
tough terrace
Oh also I'm sure this isn't happening but if your on one device it might prevent the other from logging on
I'm sure it kicks you off the moment it senses a new device
hollow grail
last night its alr like this and i havent on my pc
i use my pc today
i reinstalled it yet its still d same stuck at that page
And it showed this just now
tough terrace
Is your phone updated to the latest firmware ?
tough terrace
Does Android have a similar settings page similar to this ?
hollow grail
yes
uneven crystal
App permission
uneven crystal
Does ur gplay sometimes like that before on other apps?
hollow grail
nope
tough terrace
Seems a bit ridiculous but turn on Camera , force close azur lane and retry to run , you can turn off camera later
uneven crystal
Hmm its rare since that gplay error commonly happened to other apps as well
tough terrace
Then I'm pretty much stumped as you are
When did this start happening
after this update ?
hollow grail
yes
i pressed update ytd and it show the cant install thing
i uninstall and reinstall
tough terrace
Is your storage full ?
hollow grail
some times it show the cant install sometime it doesnt
nope i still have tons of storage
uneven crystal
Reset data ur gplay app
hollow grail
ok
uneven crystal
Since u mention cant install on gplay
hollow grail
I cleared the azur lane data
It stucked here now
Same right after the manjuu page
uneven crystal
Im afraid ur Android is broken instead
sinful yoke
that one is generally a connection issue
uneven crystal
Vpn or private dns
sinful yoke
or wifi/data
tough terrace
Possibly reset data connections
fervent panther
i have the same problem
tough terrace
Could be a bug
fervent panther
i use a backup and the same thing happens after the update
hollow grail
yea i saw from facebook a few ppl have d saem prob
fervent panther
i play on bluestacks
hollow grail
my bluestacks can work but not my phone
fervent panther
it worked the first time?
hollow grail
it worked the first time?
@fervent panther my phone totally cant play, but my pc using bluestacks is able to update and play
sinful yoke
have you tried a VPN yet
hollow grail
nope
fervent panther
is freesed
sinful yoke
can you try a VPN? there are free ones such as hotspot shield on gplay @hollow grail
@fervent panther to fix that issue, you must reinstall
hollow grail
can you try a VPN? there are free ones such as hotspot shield on gplay @hollow grail
@sinful yoke do u have a pic for it?
hollow grail
how do i use it?
abstract folio
After logging into my account and connecting to the right server, my data is lost
Does anyone have the solution for it?
sinful yoke
do you have your UID?
sinful yoke
can you try logging into all servers just in case?
sinful yoke
did you bind with facebook, twitter, or YAS?
abstract folio
Yostar
ashen crown
What is error 14675?
sinful yoke
can you check for emails for Yostar? generally it can show you what email is bound, if at all
please do a file asset repair with the gear icon in the top right corner of the start up screen @ashen crown
ashen crown
Thanks. Was asking for a friend.
abstract folio
Do I bind the game before the Isuzu and Hibiki screen or after
ashen crown
Fixed. Thanks.
sinful yoke
@abstract folio you login at the main menu on the left side of the screen (on the isuzu and hibiki screen) but you bind your account in the ingame settings
abstract folio
If I log in there it said I already binded in the settings
sinful yoke
log in where?
abstract folio
The isuzu and hibki screen
hardy turret
How can i delete azur lane voice files? I dont have memory space to install the new update.
abstract folio
With my yostar
sinful yoke
can you send me a screenshot of what it says? @abstract folio
@hardy turret unfortunately you cant without reinstalling
hardy turret
Ok
kindred needle
I can't login game. I already bind fb account. How to play?
dense loom
hey guys is cleveland worth investing? i mean is she really good?
sinful yoke
to login to a bind, check the pinned messages infographic on How to Login (not the How to Bind portion) @kindred needle
@dense loom this is for technical issues, please ask this in #gameplay-help
latent hemlock
whats error id 14675 because im getting it
kindred needle
sinful yoke
@latent hemlock you will need to press the gear icon in the top right corner of the title screen and do asset repair
@kindred needle can you try using a VPN?
latent hemlock
ok
kindred needle
Yes, but still can't.
sinful yoke
can you try reinstalling?
abstract folio
My old data is gone it's replaced with a new newbie account
sinful yoke
when you first bound your account, did you bind in settings @abstract folio
abstract folio
Yes
sinful yoke
it sounds like you might be logging into the wrong email
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
abstract folio
Bruh
Now I face a new problem
Very epic since the game said facebook is not trusted
How to unbind
Or do I delete it?
I got my old data back
sinful yoke
to unbind the only bind on an account you have to either contact CS to unbind it or add a new bind on it and unbind the FB account
abstract folio
Are you playing in the secure folder lol bcs I got that problem then I reinstall out of the secure folder
fervent panther
nop, i play on pc
abstract folio
Den idk
fervent panther
?
arctic zealot
The apps crashed after update. I Press the app then black screen in 1 sec and then back to home screen. I already reinstalled problem still same
sterile merlin
@carmine hedge
sinful yoke
@arctic zealot are you on iOS?
haughty kernel
After the update, I started getting some errors. notably this [attached], as well as sorties loading, but then freezing on 98%. I tried to reinstall, but now all I see is this [attached x2] when I open the app.
arctic zealot
@sinful yoke yes
sinful yoke
please update to the latest version of iOS @arctic zealot
@haughty kernel please do a file (asset) repair
tidal rock
So, I can't even play my game after this update. The update freezes at 100% and if I try to open the app it's a black screen. I've tried restarting my IPad and all but I've been having this same issue for a few hours
verbal isle
where can i ask questions about yostar TOS? mainly about the accounts portion
tribal hinge
Question, what happen if you bind your account with yostar account once? Is it permanent?
And is it okay if I delete the game data(not the app). Since I have no more free space to update?
haughty kernel
@haughty kernel please do a file (asset) repair
No can do. Seems to be trouble from the play store side though. After trying (once again) to clean install the app (with the addition of restarting my phone this time), Google play gave me an error saying it couldn't install the app. (it did, much to my amusement, leave a 150mb "app" that doesn't work)
glossy flint
idle wing
hoary moss
@idle wing Fix the data by pressing the top right config button before start
Or you can do it too in audio
vestal palm
Omg, im so lucky i was able to Redownload and log into the game before Daily reset
rigid pumice
I am having the same issue someone posted yesterday. when i go to start the game on pc it will freeze before displaying the login screen. This only happened after the most recent mandatory play store update.
vestal palm
I am having the same issue someone posted yesterday. when i go to start the game on pc it will freeze before displaying the login screen. This only happened after the most recent mandatory play store update.
@rigid pumice had the same problem, only got fixed after reinstalling the game
rigid pumice
wonderful. i'll try that then
analog dew
welp, going to need a secondary password reset. I wanted to scrap something but it's been ages since I set it and I forgot to have it penned in.
who do I ping from the staff for this again?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
analog dew
my bad
bronze pilot
nani
this happened after i pressed confirm after the completed battle stat screen
imma just restart app
exotic ridge
I submitted my dorm on 21st and I still have not received an email saying that it has been received and it is not on the website
languid perch
just reinstall my game, n now cant login back. Im using fb login n nox emulator, n before reinstall I can run it normally after the last mt patching
primal warren
Why cant login?always unknown error
warped thorn
Does the app only support ios 14 now? Doesn't seem like the patch notes mention anything regarding what versions the app supports.
primal warren
Really?
lyric lodge
For that one you need to login to your bind, on the left side of the screen.
sturdy cypress
Anyone constantly crashing and manage to solve it with updating iOS version? 🤔 Wanna save it as last resort as it’s not convenient for me to update iOS due to personal reasons 😕
delicate finch
Can you help me recover a non-bind account please?
spring grotto
You will need to contact customer support for them to help recover your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
delicate finch
contact option in the game?
ah no in web site, i'm dumb 🙂
but I don't know my UID
spring grotto
That's fine. You can either email them then or just put "N/A" for UID
delicate finch
Thanks, hope it won't be too long 🙂
hexed sequoia
If I'm stuck at the end of the battle with ships in their idle animation is my only choice to reload the game and redo the battle
There's no loading icon or anything, it's just my suzu doing her idle animation and kii in the back
spring grotto
Most likely unfortunately. But you could try turning off your connection, getting a time-out notice, then turning the connection back on to see if it reconnects
cursive jasper
I had to redownload azur lane and i cannot seem to update the dialogue and l2d versions so i cannot listen any dialogue and even the "azur lane" when i load into the game. How ways to fix it?
spring grotto
What exactly is keeping you from updating it?
cursive jasper
Idk when i try to go into options. It says its up to date but its not, i think the only voice i can hear is default laffey
spring grotto
Hm...let's first try fully restarting your device, just to test that out if you haven't yet. If that doesn't work, try a file repair from the settings menu in game just to see if it's some odd form of corrupted file issue
cursive jasper
Kk ill try that and will let you know, thanks
cursive jasper
it worked, i guess some how while downloading it got corrupt so i had uninstall and reinstall the game, thanks again
spring grotto
No prob, glad to hear it's fixed 
sinful yoke
?
rough owl
this is tech support right
sinful yoke
yes as the channel name and description says
rough owl
Are you able to help me restore my account¿
sinful yoke
did you previously bind your account?
rough owl
i binded it with yostar
sinful yoke
check pins for an infograph and step by step on how to login ignore the how to bind portion
sinful yoke
did you also check step 3 of the picture? if you did, check all of the servers manually
rough owl
I mean i remember my server was washington
sinful yoke
and washington gave you the tutorial?
rough owl
yep
sinful yoke
can you try all just in case?
we have some users swear they were on one server but find out they happened to be on a different one
quasi salmon
Hello, I need help with updating error. I tried to update today and it started ok, but after getting down to some mb (don't remember how much exactly) it failed, I tried to restart the download, uninstall the game, clean uninstall the game, but with no prevail. I do not want to format my cellphone but it seems to be the only way. Help.
rough owl
no other server worked
sinful yoke
do you have your UID? @rough owl
rough owl
Yes
sinful yoke
@quasi salmon have you tried restarting your device?
can you send your UID? in dms or here work fine
rough owl
271983837 UID
quasi salmon
Yes, twice :[
sinful yoke
/checkbind 271983837
carmine hedge
Bridal Z23
sinful yoke
are you possibly using the wrong email?
rough owl
nope
sinful yoke
@quasi salmon is your internet speed generally very slow ?
quasi salmon
Not usually, dare I say it's pretty fast, my brother also plays and he had no problem (we use the same wifi)
sinful yoke
since your account is bound and you say you are using the right email, I can only suggest trying to login a few more times through the login buttons at the title screen and it should let you in eventually, sometimes it takes a bit of time to connect the account information back @rough owl
rough owl
should i wait 24 hours if i cant get through
sinful yoke
are you getting the updating issue in the store or within AL itself? @quasi salmon
quasi salmon
In AL itself, in the google play store it goes ok
sinful yoke
I personally wouldnt since we dont see logins take that long, generally they relog multiple times and restart their device and it works within a couple of minutes @rough owl
rough owl
Very well
sinful yoke
@quasi salmon can you send a screenshot of the loading screen the dl gets stuck on?
rough owl
thanks for helping
quasi salmon
Ok, in the dms or here?
sinful yoke
either works
quasi salmon
sinful yoke
can you uninstall and make sure all the files from AL are gone? it is possible there is an old file left behind that wont let you install the rest of the files
also to make sure, are you installing AL on an SD card?
quasi salmon
Oh scheisse, it's on the sd :x
Ok, so I'll have to uninstalling it all and install on the actual phone this time, right?
sinful yoke
yes
rough owl
Thank you for trying to help me recover my account but it seems its gone now. I have no purpose in this server so good day
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Anyone else's gallery broken after update?
sinful yoke
in what way is it broken?
carmine hedge
Doesn't let me download any of the pictures
It's also been stuck on that bar for a while now
Cleared cache force stop restarted still broken
Already had them all downloaded before update too so now them not being there is odd
sturdy cypress
Help, finally managed to fix the crash but this happened when I try to login to Twitter via the app 
sinful yoke
@carmine hedge can you try a file asset repair? you can access it in settings in the audio tab
@sturdy cypress you may need to update your profile picture to see if it helps sync your account
carmine hedge
Alright I'll try that thanks
sturdy cypress
@sinful yoke 
Nearly had a heart attack. That worked, thanks so much! 
unborn flint
helpme i cant login (facebok-yostar is the same error)
spare crypt
Game will not download for me from the play store. Whether it was the 248 MB file or the 2GB full game. Neither will download from the play store. I got to 96% of the full game last night and I let it sit overnight and it never completed. I could never get the 248 megabyte file to download from the play store it would stay at 10%, 11%, 80% and then just get stuck. I have deleted the game from my phone and tried to reinstall that way and that fails as well. I've got it downloaded on BlueStacks on my PC but that's it so my account is there but I cannot download this game on my phone.
I have restarted my phone also in attempts to get it and switched between Wi-Fi connection and mobile data connection they do not work on either one.
Now when I try from the play store it's stuck at waiting to download. I don't know what they did but they really screwed up the download.
quasi salmon
I tried again, uninstalled, removed all files, moved to internal storage, but gave the same error :/
marsh kernel
Uhmm i cant update(?)
marsh kernel
normal geyser
You may need to restart your phone or check your wifi/cell network, I just logged in with no errors
fervent panther
men i tried everything and it keeps freezing
lime pelican
A friend of mine has received this new permission after the new update, is it normal?
sinful yoke
it is normal
lime pelican
How is it that Android did not had any new permission to give? That's kinda weird
sinful yoke
because it is for iOS devices
lime pelican
Do you know by any chance why do they need this permission now ?
sinful yoke
they do not need the permission
it is optional, I dont know what it is used for
you are free to disallow the tracking
quasi salmon
I tried again, uninstalled, removed all files, moved to internal storage, but gave the same error :/ @sinful yoke
carmine hedge
sinful yoke
this is how to access it 
languid perch
@unborn flint try to reset wifi/internet, somehow I can login using fb after I reset my wifi modem
languid perch
gl 
onyx crow
Hello, i have some issues with the notification on my smartphone, the game send me multiple notifications when in the game are just a few, like the next example
is the only app in my smartphone with this issue
this bug is reported or im the only one?
bold coyote
? Can't claim
frank bay
@bold coyote it only unlocks one per day, you need to wait for Phase 3 to unlock in 2.5 hours
reef fractal
Right so because bluestacks + azur lane takes up a bunch of memory on my computer I had to uninstall (I did bind my account beforehand) bluestacks and download it on an external hard drive.
I downloaded the latest bluestacks onto the hard drive, downloaded the v5.1.6 APK from apkpure.com and when I installed it onto bluestacks there was no problem.
When I opened the game however, it showed the yostar icon and the other ones before fading to black. At first I thought it was just trying to boot itself up but after 1 hour it was still on a black screen, and I can't do anything.
TL;DR
Basically when I try to load up Azur Lane on bluestacks the screen shows the company icons but fades to black and does nothing. Tried waiting for an hour and nothing happened.
wanton marten
" Account is logged in on another device "
This happen to me like 5 times since I start playing this game and I'm very worry.
- but still my items are never lost.
- and I also never told my account info to anyone
- I play on bluestack and mobile
- it never happend on mobile before, just happended on bluestack
Is it possible to be bug or net issue ? because I checked in reddit and they said about that.
Can I check who or device logged in my game in yostar website or anywhere ?
any advice ?
frank bay
sounds like a connection issue, it thinks your previous session is still logged on
sinful yoke
it is a connection issue yes
pulsar siren
Can I restore an unlinked account ?
(I write through the translator for mistakes sorry)
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
reef fractal
https://discordapp.com/channels/456397991847395339/488684387932700672/769418190723481611
Would like any help if possible
sinful yoke
can you try using a VPN?
sleek shard
Hi, I was able to play AL previously before a recent update in my country, I cant remeber if I had gotten it originally from Play Store or Aptoide, but now it seems to be unavailable in my country. After some tedious tests to update and reinstall, I'm getting stuck on what seems to be the initial login screen but without the backdrop update image. Is this due to using Aptoide or is there a different issue at play here?
This is the screen in question at which I'm stuck at
upbeat locust
reef fractal
I’m also stuck on that screen, tho I use blue stacks
light kelp
Hi, i have a problem wiht my account.
I had my account linked to twitter, now I don't have any character on the servers
frank bay
did you make sure you selected the right server?
spring grotto
That icon won't show up till you fully log into the server. If you haven't tried, please do try fully logging into all the servers. To see if they start you on the tutorial or have your character
reef fractal
we still need solutions for
this: https://discordapp.com/channels/456397991847395339/488684387932700672/769418190723481611
and this: https://discordapp.com/channels/456397991847395339/488684387932700672/769538232782159912
and sorry if I repost a lot I'm anxious to play AZ again, but this is preventing me from doing so
spring grotto
Well usually a blackscreen is a sign of either a connection issue or a file issue with the game. For the former, try using a different network connection if possible or a downloading and using a free VPN to see if it clears it up. For the latter, try a fresh install of the game after making sure ALL the files of the game are uninstalled/deleted from your device
paper chasm
Uhhh my discord status keeps saying im playing bluestacks but i dont even have it open... any fix?
spring grotto
Sorry, but we're tech support for AL, not general Discord so probably can't help too much here. Probably just Discord bugging out; try restarting it completely if you haven't already
boreal yew
Hi there I'm having issues opening the game today after that additional files download its showing me an error on the login screen
paper chasm
Sorry, but we're tech support for AL, not general Discord so probably can't help too much here. Probably just Discord bugging out; try restarting it completely if you haven't already
@spring grotto ah ty, i tried that and it worked 😄
spring grotto
@boreal yew Try the cog wheel at the top right of the screen there and repair files. That should ideally fix it for you
sleek shard
I've got the game on android, ive done a uninstall previously, are there any files that might need to be deleted additionally to the uninstallation? if not then it still isnt working after an uninstall. Will uninstall again, takes a while to download so further reply from my side would take a while.
reef fractal
Well usually a blackscreen is a sign of either a connection issue or a file issue with the game. For the former, try using a different network connection if possible or a downloading and using a free VPN to see if it clears it up. For the latter, try a fresh install of the game after making sure ALL the files of the game are uninstalled/deleted from your device
@spring grotto well I tried that and it didn't work, any other suggestions? I couldn't use the VPN one since it kept saying not available in your country and I used a few VPN's + Set bluestacks location. I tried the second, purged the files and the temp files and got nothing to work
spring grotto
Hm...if you made sure to manually delete ALL files from the game, nothing too solid from aside from guesses. Perhaps some odd issue with BS. But if none of the above worked, I can't say for sure. Sorry 
reef fractal
Welp I just purged the trash can, deleted the files I could find and tried again. Received the black screen of death blankness
Btw if anyone finds a solution to it or finds a way to download AZ with a VPN hit me up with the solution
sleek shard
Ok, did a full uninstall and reinstall, still sitting with the same screen, im on android btw
sleek shard
Did a full data and cache wipe and reinstalled again, still gets stuck on that screen. I haven't used a VPN to do the install yet as I dont have enough money for it unless someone can provide me with a free VPN
sinful yoke
I did suggest VPN earlier
if not having a vpn was the issue I could have give some suggestions
candid finch
can i have a friend account of another server at the same time as mine in the same device?
oblique quiver
Help me
sinful yoke
can you try using a VPN?
oblique quiver
Yes
reef fractal
lots of us are having the same issue, maybe it's a software problem?
harsh sierra
well, do you have enough space for it? @dry egret
dry egret
Yes
harsh sierra
no idea then, sorry
what can i do with this? when i click "collect all" it shows me having only 13 mails. its been bugged like this for a while, restarting game does nothing.
frosty lynx
I play AL on my phone and on Bluestacks. I'm on a limited data plan, and would rather not have to download the same update twice. My game is up to date on Bluestacks. Is there any way to transfer the required files to my phone through USB or do I really need to download the update again?
tender sun
Hello i'm new from this discord, my english is bad. I lost my account when i restored my phone, can you help me?
cursive jetty
Hi. I used to play the game, but then I abandoned my account. It was definitely linked to Facebook. But when I returned my account was gone. What to do?
frosty lynx
@cursive jetty Did you connect to the correct server? Your account info is server-specific, so if you used to play on (i.e.) Sandy, you have to connect to Sandy to continue where you left off. If you don't remember what server you played on, try them all.
cursive jetty
@frosty lynx Well .. let's Start with the fact that on the server where you have a character - there is an icon. However, I have already tried absolutely all the servers, and none of them have my account. At the same time, it is impossible to make a mistake with Facebook, since it is only one.
unkempt notch
does anyone know what the Unknown Error: -1 means and how to fix it?
this Error happens when i press to start
(start the game)
its preventing any attempt at logging into the game (or the server select)
harsh herald
@tender sun Did you bind your account to Yostar/Twitter/Facebook?
tender sun
Sorry, i recovered my account it was binded in Facebook account
harsh herald
@tender sun Glad you got your account back!
tender sun
Thanks
sinful yoke
@unkempt notch please log into one of your binds at the left side of the title screen
unkempt notch
done
sinful yoke
now it is fixed
unkempt notch
i just tried logging into it again (twitter) and i said "account suspended"
i just logged in why am i already suspended
elder vapor
Is your twitter suspended?
unkempt notch
yeah for some reason, i never use it besides for Azur lane
sinful yoke
twitter accounts can be suspended as suspect for being a bot
let me look up one of our workarounds from the past and see if it will help you in the meantime as support helps you out
unkempt notch
ight thanks
got it
i did the Yostar log in (that dident work before) and now it works somehow
verbal bone
Does anyone know why the game gets stuck on 100% when updating through the playstore? I tried freeing up space and have 8gb open but even when I clear the cache and re-try the download it still gets stuck on 100%
unkempt notch
yeah thanks for the great support 🙂
Cowe for me i needed to wait 15 min or more for it to get fully downloaded
sinful yoke
@verbal bone it is a google play issue, wait and it will eventually finish but it may take quite a bit of time
unkempt notch
the 100% is a lie basicaly
verbal bone
mmm i see thank you thank you 
grim karma
help, I'm stuck with this loading screen after I update the game at playstore
sinful yoke
is your account bound?
sinful yoke
you must reinstall to fix the issue @grim karma
carmine hedge
Hi,
While checking the Memento Gallery, the images don't seem to download.
I tried fixing data, but to no avail. WHat can be done to fix this?
balmy dawn
(Sorry if my English is bad, I'm from Argentina and I don't speak this language yet).
Hello, I am new to this Discord server and I would like you to help me with a problem.
Yesterday, I made my first purchase of gems in the game (I bought the $1) but the problem is that I have not yet received the gems or the reward for making the first purchase.
I don't know how long it is supposed to take the gems to arrive or for them to recognize that I have made the purchase, but is it normal that it takes a day or more?
If you could tell me, I would be very grateful!
lyric lodge
Are you on an apple device? Those sometimes put payments on hold, but even so a day wouldn't be normal, no. Was the money substracted?
balmy dawn
No, I use Android and the money if it is subtracted.
lyric lodge
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
lyric lodge
Then you need to contact support
balmy dawn
I will do that, I hope it can be solved.
sinful yoke
please check the pins for how to login infographic snd absolutely make sure to check the notices on the side
smoky sun
lyric lodge
Isn't JP still down for maintenance?
EDIT: Yes, it is. That's why. Wait till main is done. 8hours left to go.
compact ledge
Guys, could you help me out here?
A friend of mine is having this issue with a message saying TW authorization failed: 100222. She doesn't speak English, so I'm helping her out. What does she have to do here?
spring grotto
Afaik, we haven't found the exact cause of 100222. But tell them to make sure they're logging into the correct Twitter account (in case they have multiple ones), try clearing the game's cache in the phone settings, and try downloading the Twitter app if they don't have it already downloaded. Just to try those out
compact ledge
Thanks, will tell her.
sinful yoke
@compact ledge can you ask them to change the icon on their twitter account and try logging back into AL with their twitter after changing the icon?
compact ledge
Sure, but what icon, exactly?
sinful yoke
their profile icon
swift brook
Can someone help me, i want to change the email i have in the game
outer herald
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
outer herald
@swift brook use that to let them know you want to change the email for your account
swift brook
Thank you
reef fractal
I'm using bluestacks and I've tried to use the Azur Lane APK but no matter what version of bluestacks or APK I use, I keep hitting the black screen after opening the Azur Lane app.
errant moss
Guys i recently moved on from playing the game on Bluestacks to playing on my new phone, but whenever I login i cant claim my daily reward even though its has passed 00:00 mark, but when I play again on Bluestack I can claim the daily reward just fine, whats wrong? It is my phone ?
steel atlas
timezone diff?
errant moss
No, the other halloween events still reset
Just the login reward is not
Daily missions also reset like normal
dapper blaze
The tiny update you did today is causing constant crashes for my dorm every time I try to feed it on iOS
frank bay
@dapper blaze have you tried doing Repair in settings?
vernal spindle
I play Bluestacks, and I'm currently trying to complete the Halloween missions. I'm at 1584 points, but I am unable to claim the outfit for Memphis. Is there something that I am able to do?
frank bay
Wait until tomorrow when the final phase unlocks
dapper blaze
I tried repairing and reinstalling yet it didn’t fix anything dorm is still broken
sinful yoke
what device do you have?
sinful yoke
it is always possible so we dont rule that out
when you visit the ships in dock that are in your dorm, do you crash visiting any of them?
dapper blaze
I crash if I click on dorm or when I finally get in dorm and try to feed or even when it’s loading in the furniture
I can barely get in dorm to feed since it crashes in like 1-5 secs of accessing it
sinful yoke
can you try removing all the ships in the dorm? it might take a few crashes but it might help
dapper blaze
Let me try
Nope the game doesn’t give me enough time before I crash
Just tried 5 times now
It’s either instacrash or 3 sec crash
frank bay
Do you have another device you could install AL on to try removing the ships?
dapper blaze
i have my phone but its much older in model same with my other ipad
frank bay
the only other way I can think of to force ships out of the dorm is using the lecture hall but if it's all different classes of ships it'd take a few days
dapper blaze
i downloaded memu and used azur lane on there to take my ships out. i will test if dorm works normally once my ipad finishes updating
dapper blaze
okay that fixed the crashing problem ty so much
so i am guessing thats a fix for when dorm starts crashing?
sinful yoke
generally its an issue with the ships if reinstalling doesnt help
dapper blaze
okay ty i will have to remember this then in case it does happen again.
golden raven
Hi! I'm having a little issue with the game
I can't log in
It all starts normally, but upon reaching the in which I should enter the main menu of the game the loading gif appears and I can't get into the game
I've already tried to reinstall the game but to no avail
Can you help me please?
sinful yoke
can you try using a different internet connection?
golden raven
Trying now
can you try using a different internet connection?
@sinful yoke just tried switching from mobile data to WiFi and it worked normally! Thank you a million! Any idea why this happens?
sinful yoke
sometimes your usual internet connection and azur lane dont want to meet so it will lead to this endless loading, it will generally resolve itself within a day but there are workarounds to get it sooner
golden raven
Thank you! Since you are as well a beta tester con I ask you one further last question @sinful yoke ?
sinful yoke
the beta client was just a short testing duration but whats the question?
golden raven
I just became a beta tester for Azur Lane via the play store and wanted to know if there a specific beta tester chat in the community and if there are any beta tests incoming
sinful yoke
beta testers are like a raffle, while you can sign up for beta testing its not guaranteed
there has been only one beta test so far in 2 years and there is no beta upcoming for the foreseeable future
we dont have any official chats for beta testers right now since there is no beta test client atm
lofty finch
So I lost my old phone and just and I finally have enough space after he neptunia event, is there any way for me to get my old account?
sinful yoke
did you bind the account previously?
lofty finch
I don't know it was a few years ago. Honestly I just want Neptune back tbh, IDC if my old account comes with
My username was as it is here, kaburnicas
sinful yoke
please contact customer support for account recovery then, if you dont have your UID just write that you dont know it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
Hello? I need help
sinful yoke
what is the issue?
carmine hedge
I'm trying recov my account after clearing space but my code isn't sent
I had lots of great ships
carmine hedge
Hello?
sinful yoke
do you mean for logging into a yostar account?
carmine hedge
Yes
sinful yoke
did you get the “Code sent!” notice after inputting your email and pressing generate?
carmine hedge
Yes but it's not appearing on my email
sinful yoke
have you checked your spam?
I am getting the email fine so it is something on your email’s end such as being sent to spam or being blocked
carmine hedge
Ok then how do check it?
sinful yoke
you need to check your email
sinful yoke
what kind of email do you use? such as google, outlook, etc
sinful yoke
and there was nothing in your spam inbox?
carmine hedge
Wait wait wait I got it!
acoustic vortex
Help, how do I change the mail? or unlink, I press the yostar account connected button but nothing happens
sinful yoke
you need to contact customer support to be able to change/unlink a yostar account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
how to contact them is above
carmine hedge
so what was the screen loading stuck solution again?
sinful yoke
sorry for the late response but there are quite a bit of loading screen stuck issues, what are you experiencing right now? @carmine hedge
carmine hedge
the first login screen
infinite " loading" message
for now a vpn seems to solve it
this loading
I have recently reset my phone and now I am unable to access my Azur Lane account.
Is there anyway that I can get it back?
sinful yoke
did you bind it previously?
carmine hedge
Yes
sinful yoke
@carmine hedge ah yes, a vpn or using a different internet connection fixes it up generally
@carmine hedge can you try going through the How to Login steps of the image in pinned messages? it is a step by step with pictures and has some important notices on the sides
carmine hedge
Earlier I factory reset my phone. About 1 hour ago I regained access to my AL account and have recently noticed an issue with one of my ships
I have tried to fix this issue with a game restart but that didnt work
regarding the issue mentioned above,I have collected several images
gilded patio
Is there a bug with linking a Twitter account?
It won't let me
median needle
@lofty finch if you don't know your UID or what/if you bound your account, they might not be able to help recover it. but if you at least know your username and what server you played on, as well as commander level and maybe highest level ship, they should be able to locate your account. no guarantees though.
lofty finch
I know my highest level shop was Neptune
Literally o just want her back
They're saying they can't help me at all
IT WAS YEARS AGO LEGIT WTF
Sorry I'm venting
median needle
they can help but you need to give them as much info as you can remember about your account. simply saying "i dunno, account please" isn't helpful to them.
lofty finch
I know
oblique hinge
Hi, what to do after my iPhone 8 had a restore yesterday and I lost my account? I logged in the game two weeks ago with ios account and facebook account.
median needle
did you bind it to FB, twitter, or YAS?
oblique hinge
FB
median needle
then login with FB and choose the server you were on.
oblique hinge
I started the game around April this year on NA server
I forgot which server I was on. I think it is lexington
and I tried Lexington, nothing there
median needle
then try the other servers and see if your stuff is on one.
carmine hedge
regarding my issue that I mentioned earlier,is there anyway you could help Light?
median needle
what kind of issue?
carmine hedge
I have several images about it
I noticed that 2 of my ships have the same main gun
It was a PR1 research gun which I only had 1 of before I factory reset my phone
oblique hinge
then try the other servers and see if your stuff is on one.
@median needle Thank you. I got the account back
I am very lucky because I bound the account not long ago
carmine hedge
It was a PR1 research gun which I only had 1 of before I factory reset my phone
After regaining access to my account,I noticed it
oblique hinge
after yostar kept telling us to bind the account
median needle
ok, so you're saying the gun duplicated itself. have you restarted the game since then to see if it was just a visual bug?
median needle
ok. i'm not sure if there's anything that can be done about that besides an account roll back, which i don't think they're able to do. (could be wrong though).
try switching out the gun to see if it stays in your inventory, or if it just vanishes.
carmine hedge
After even more inspection,I've noticed that the guns were different.
I'm sorry for wasting your time and next time if I ever have a legitimate issue like this,i'll do an even better job at inspecting the guns and then make the report
once again,I'm sorry for wasting your time
median needle
dw about it. it happens. 
carmine hedge
strong matrix
ivory grove
hmm.. how to unbind?
hollow grail
Hi tech support, I've tried deleting all azur lane files on my phone as well as the game itself but when I install again it still stuck at the loading page after the manjuu one and it's not even the latest screens but the one with enterprise azur lane one, what sld I do
This one
I Gmail the azur lane support but still haven't get any reply till today for days
vast quartz
@carmine hedge can you send me your UID?
vast quartz
ok
@carmine hedge checked the logs, you opened a unicorn skin which u got already so it was changed into gem
copper bison
I'm stuck on the loading screen
sour rapids
Hello. I was having trouble with Audio, but I just solved it after restarting my emulator on computer. Just putting this out there for anyone who is having the same problem. I don't know how it solved itself, but it did. So...
copper bison
I'm on the Avrora server and have been unable to get past the loading screen. Is anyone else having the same problem?
peak cove
my screen goes white in battle sometimes how do i fix it
past quiver
My progress doesn't change in the memphis skin event no matter how much I sortie helpppp plz I don't wanna miss the skin ;-;
hollow ridge
Is this a bug or implemented on purpose?
vast quartz
will be fixed soon 
hollow grail
I'm on the Avrora server and have been unable to get past the loading screen. Is anyone else having the same problem?
@copper bison I have it since d mandatory, I mentioned it jn but they don't seem to notice
I tech support, I've tried deleting all azur lane files on my phone as well as the game itself but when I install again it still stuck at the loading page after the manjuu one and it's not even the latest screens but the one with enterprise azur lane one, what sld I do
@hollow grail this
After d mandatory it's been days I've been trying to install it and reaching the customer service yet no response
thin pier
Hello, I just bought a lucky bag and didnt receive a thing
Have been trying to contact through ingame help but no one answers
@vast quartz
vast quartz
@thin pier please send me your UID
thin pier
67692932
vestal gate
excuse me but
after i updated the game i can't login
been receiving unknown error-1 ever since
ii had reopened the game multiple times
and had at least restarted the phone once
is this a server wide issue? an issue from my end? an issue from their (game developer) side?
untold vessel
I do have a problem to start the game right now. Maybe it's my phone but i don't know
vestal gate
that's the same problem i have
idk if its a phone issue as well
after a small update still the same issue
terse walrus
My account bind with fb, but when I try to login with emulator, my account is lost. Any help?
raw ember
i'm getting the game stuck on emergency status when i attack le malin mu in sp3
i tried restarting my game
and it didnt fix it
oh i just saw it, remove musebacore
rough coral
i keep getting network lost after logging in
untold vessel
Same even after the update
rough coral
are you on amagi server?
magic robin
Same issue with everyone else. Cant login since update. Im on avrora server
untold vessel
Sandy
rough coral
bruh
untold vessel
What?
untold vessel
Maybe i should ask a friend if he can connect on my account just for the daily rewards?
I dont wanna loose the daily reward
And maybe the daily event rewards
glacial finch
@vestal gate @untold vessel error -1 is kinda a common error, to fix it login with the accout bind on the left
untold vessel
Oh! Ok ill try
bright scroll
who do i need to contact if i have an issue with a transaction not going trough?
untold vessel
It worked!
vestal gate
ic thanks
ember quiver
So i purchased a gem pack and it hasnt shown on my account yet what is the usual time i should wait ? Hahah disregard .. i didnt notice the message come through.
rare panther
is there a way to not have to log in every time i enter the game?
olive wolf
Anyone have problems on an emulator?
tardy copper
Hello, i get the Rental voucher but i can't find the rental outfit button.
lyric lodge
Bottom bar of the events menu (it's the only active button there atm)
tardy copper
Thanks.
halcyon canopy
Anyone have any tips to help with crashing on iOS every 4-5 times I load into a battle or such?
olive wolf
Me too have no idea why it keep doing it
sinful yoke
generally a reinstall will fix all lag/crashing issues
peak cove
i beat sp5 but i cant seem to find the stage you get in my dorm
its not with the others
distant zinc
Hello,can't switch catch-up ship(button confirm selection does not work)
spring grotto
If you're 300/300 on your blueprints, that's the reason why. It's 300 across ALL PR1 ships, not 300 per ship. So you're down w/ the catchup if you're at 300
distant zinc
Thank you very much for the explanation
graceful mica
I keep getting this message now when I get into the game.
sinful yoke
you need to do a file repair at the title screen, there is a gear icon in the top right corner
graceful mica
I just tried. It's still showing up.
sinful yoke
even after the asset repair?
sinful yoke
you may need to reinstall then instead
graceful mica
Will try.
halcyon canopy
@sinful yoke - Its a fresh install already, and still doing the crashing 😦
graceful mica
Reinstallation appears to have worked! Thank you very much, @sinful yoke!
exotic badger
Anyone having issues claim rewards?
coarse ice
Game crashed during a cutscene and got stuck in the event stage, can’t leave or do anything and had to close the app
Either way, event is good so far and hope the bugs get fixed as soon as possible
tall dawn
wide hazel
my game won't start. it says "Retrieving latest version info..." any ideas?
uncut hatch
I got charge double for the skin pack, who do I reach out to about his
spring grotto
You can try reaching out to Google/Apple and seeing if they'll refund it initially. If they don't approve it though, you can contact AL customer support at that point and let them know as such 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
AL support contact info
uneven hatch
I can't log in the game, I keep going back to the main loading screen, what do I do?
I alrdy re installed the game too
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
bleak prism
hey guys so i emailed support like 3 hours and they asked for more info and i sent them the info and they still haven't replied, do i just wait now?
sinful yoke
yes
bleak prism
ok thank you!
stoic dune
I’m having a issue with one of the mini games it crashes in seconds I try reloading the game but it still keeps reoccurring. should try reinstall the game? I am on iOS
stoic dune
Sorry forgot to the I in that question
fair horizon
Hello dear tech support once again. Right now i tried to login after maintenance a little later cause i was a little busy, and i cant. Press to Start, i press and Unknown Error -1. What should i do?
glacial finch
Login with the bind on the left of login screen
heavy sluice
For me, in the rhythm mini game, the sound when a note is tapped has about a 1 second delay from when I input the note and when the sound plays. The game still registers the tap at the right time, but the sound itself is delayed enough to get distracting. This has persisted through a data repair and a full reinstall
fair horizon
Login with the bind on the left of login screen
@glacial finch oh yep it work. ty a lot
minor ivy
Hey did they pull the Halloween dorm themes off the decor shop?? I can only see the ghostly witch set and not the other 3 ones they had up last week
dim salmon
hello i need to know how i can unbind my yostar account
lyric lodge
@minor ivy Yes, 1 week only. One was made permanent though.
edgy tinsel
guys
why are there skin tabs for new muse ships even tho they only got default skin
intentional?
lyric lodge
Apparently its so you can disable the backgrounds of the default skins
hybrid ravine
So finished the 300 bps for Monarch, but now it won't let me change the Catch-Up selection. Is it a bug or do I have to have a PR2 able to be researched?
sinful yoke
300 is the max
hybrid ravine
So I have to wait until I have a PR2 ship I can research to change it to that?
brave maple
The catch-up isn't available for PR2
hybrid ravine
Ah okay thought it was, thanks
raw bone
hey, i'm trying to buy the 1200 gems but it keeps saying my card was declined, anything i can do about this?
daring oxide
pretty sure that means you have 0 cash on the card
raw bone
there's £50
daring oxide
no idea then unfortunately
raw bone
ok
sharp shale
transaction fees
cinder storm
My friend's cosmic concert isn't working, when he goes in to the screen he can't press the back button, or the start button and is stuck on the screen until he restarts
muted crow
I have a question about the character, which channel will I join? I don’t know where to fill in this question so that it will be answered seriously.
Why is it Dunkerque who bakes crullers and not someone else, and why does everyone like these crullers so much What is this reference?
cinder storm
Ships need a personality, Dunkerque bakes food. Which ship do you think should bake instead?
muted crow
The thing is, I don’t understand why exactly she makes French pastries. Was there a crullser on the ship, or were there some good pastries in Dunkerque?
cinder storm
dunkerque is a french ship.. isnt that why she makes french pastries 
sinful yoke
this is in no way related to #tech-support
@cinder storm please have your friend try a file repair for assets, there is a gear icon in the top right corner of the title screen that they can press
cinder storm
@sinful yoke You're right, sorry for responding and continuing the conversation in here, and thank you I'll tell him to try that
muted crow
@sinful yoke I don’t know where to fill in this question so that it will be answered seriously. Everyone joking.
sinful yoke
you can ask in #al-general or #al-lore otherwise no other channel is suited for such a question
muted crow
@sinful yoke #al-lore? WAT?
sinful yoke
please check #club-list if you do not know how to access a club channel
muted crow
Where to write the command /join #al-lore
sinful yoke
#bot-spam
stoic dune
I can’t do any thing in the event stage it just crashes every time and even I can’t start music mini game I try a repair assets any other ideas to this problem
Sorry. I forgot to put fix in that last one
pallid ridge
Hope this is the right place to post this question.
Has anyone had problems getting the sticker for SP4 and SP5?
I've completed both stages with 3-stars, and I've played said stages roughly 4 or 5 times after achieving the 3-star ratings, but I've not seen the sticker on the board.
I have picked up the sticker for SP1, 2, and 3. Is the hint for these stickers incorrect? Does it require playing until the stages are Safe? Any help is much appreciated. Thank you!
Edit: aha! I see where to collect them. I didn't realize they were obtained in the Missions rewards. My bad. Hope this will at least help someone else if nothing else.
rustic basalt
Sorry,
Can someone help. I realised that I cannot assigned cat officers or use the saved pre-set. Both iOS and Android same issues and also my friend using iOS faced the same issue.
minor kindle
marble meteor
i'm experiencing same issue on NOX, not on phone 
have been playing on NOX for long time, never anything like this happened before
spring grotto
It's just a message about the game asking for storage permissions, camera permissions, etc. For some reason, they periodically bug it out to have that text instead of the English one
steep geyser
Oh, okay thanks
spring grotto
No problem
tiny path
Hi! When I play theNight of Sweet MAgic event for the 7th time I don't recieve any candy and can't collect the skin. Could you help me with this issue?
earnest steppe
Hey does anyone know where the daily log in bonus screen is right now? My friend has it and it looks like a journal and I can’t find it in my game and she just got 25 cubes from day 3 login
lyric lodge
Sounds like the 'welcome back' one from not playing 30+ days
hallow locust
I'm getting multiple notifications. Is it normal?
Sometimes there are 7 copies of a notification
formal mesa
That happen when you didn't claim the Research rewards.
You can just turn off notification if you want.
carmine hedge
Alright I'm in tech support
junior merlin
doubt it's normal to get them all "now"
carmine hedge
Should I clear data, nuclear option or repair
sinful yoke
carmine hedge
I'm sorry for not giving context
So here's the context
Basically I made a careless decision by downloading useless asset, mainly l2d which I would never use, and then I realise that individual download exist and I'm in the state of regretting my 2 years of azur lane
So back to my choice, clear data, repair or nuclear option?
sinful yoke
you need to reinstall to remove all optional file downloads (l2d and voice)
sinful yoke
yes it would
carmine hedge
Would repair asset work?
carmine hedge
Ah ok
lyric lodge
" individual download exist" It... doesn't though?
sinful yoke
I doubted it too but user may have to find out the hard way unless they really have a way 
potent moat
@sinful yoke sorry I posted my question in bug reports
can you please check my account for anomalies or just general event logs, I'm confused about why my cores right now is 3945
should I give my UID here?
sinful yoke
ah unfortunately I cant chekc your account bur customer support can, just let them know your situation and they will check the logs for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
how to contact them is above
potent moat
thanks, I didn't really know who to talk to
orchid lagoon
Unable to collect the last candy >< restarted my game a few times already, gotten more than 1k points, last candy was 2 days ago. Is there a way to check if I already owned the skin? The shop doesn't says whether you own it or not
rancid lotus
Is the server having issue ? I having network error on sandy server
shrewd epoch
Ok, so I did three diff songs as of the start of today, but it won't give me today's note
Got the note: if you do a retry for your first song to get the note of the day, it does this wierd glitch where you'll only get the note if you restart your game and don't have a redo or a retire from the song
lyric lodge
@orchid lagoon Do you have Radford to check. According to that screen you collected the skin
@shrewd epoch You want to report that to @fair shell
carmine hedge
So I did what was told, to do the nuclear option
And I saw that the voice asset is over 1gb while the l2d was over the 95mb
proven ravine
Aaahhh I keep getting stucked in the main screen!
It's just not loading at all, my net is fine, other games are working perfectly
fervent seal
Im having problems getting radford's skin too it's been days and I've trying to play the minigame still it won't give me the skin
orchid lagoon
@lyric lodge I do not have Radford, yet to farm her ><
exotic ridge
When will the dorm competition rewards for placing be given out
runic temple
Is it normal that your score reset every day in the cosmic consert ?
carmine hedge
Maybe not?
lyric lodge
Nope. Do note the very first song wont show a score till you move left or right, and it stores hard and easy seperatrly.
uncut gulch
minor spire
ive havent been able to get radfords skin and ive done it a bunch of times ive reset app and i still dont get last candy
stoic dune
I have a question about account recovery if someone can answer it
sinful yoke
whats the question?
stoic dune
I am go to upgrade my phone tomorrow what do I need to make sure I do not lose my account I already bonded my account to Twitter
sinful yoke
just make sure it says you have an account connected in the binding screen of options and tomorrow you can check the pins of this channel, there is a How to Bind and How to Login portion, read the How to Login portion (2nd half of the image) and you’re good to go
stoic dune
Ok
vernal niche
I’m having issues clearing SP5, my game keeps crashing once Taihou and Roon attack. Is there anything I can do to prevent that? It’s getting tiring doing this over and over, when I want to complete this event.
proven ravine
It's just not loading at all, my net is fine, other games are working perfectly
@proven ravine
An update to my previous post. I tried logging in on my other accounts and they're working just fine but when I switched back to the said account, it's stuck.
full void
I... might have made the mistake of deleting my old Twitter account before unlinking it off my AL account, now it gives me an error whenever I try to unlink my deleted account.
Smooth brain move. 
sinful plinth
Ok this a odd one but I just built a ship and I saw the name come up for the event taihou u and then my game crashed and when I logged back in I don’t have taihou u has this happened before and can it be fixed?
Never mind it was Tashkent and I have sorry to bother
candid violet
anyone of you experiencing this? or should I just restart?
wild olive
I want to unbind yostar account fr om azurlane
spring grotto
You will need to contact customer support for them to manually unbind it for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
scarlet oasis
Oh god, I tried shifting my Azur Lane account to BlueStacks and it seemingly cant pick up the Yostar account bind I had on it... I sent in a support email about it but they should be able to recover the information right?
I'm so concerned ;-;
sharp sorrel
I'm coming back to azur Lane after pretty long time and as I was trying to log in through fb and instead of my old account I had to start game from the skratch and I have no idea how to get the old account back cause I don't even remember my username
sinful yoke
can you try logging into all servers
sinful yoke
do you have your original account’s UID by chance? its a long string of numbers
sinful yoke
account recovery is possible, but since you dont seem to remember even your username, its not exactly possible in this case
sharp sorrel
Ehhh... I guess I'll just give up
carmine hedge
I've spent like 400+ cubes and have gotten 10+ copies of Dido, Baltimore, Albacore and multiple Taihous but have not gotten a single Tashkent. Is Tashkent's drop rate different?