what is your model?
Ipad mini 11.4.1
#tech-support
vast bison
vast bison
Help pls
elder vapor
You’re on iOS 11.4?
Because that’s 3 full versions out of date and is 20000% the cause of your problems if so.
vast bison
ah kk thx
If it still doesn't I'm deleting 14.0 update It will be just a wast of storage
uncut osprey
Hello, I was recommended to ask here about a product I purchased and it's missing things.
I bought Azur Lane Crosswave collectors edition for PS4
And when I opened it I noticed it didn't have a steelbook, standee, or pins
I've checked the entire box and I can't find any of it
i have the figure sitting next to me but the stuff i mentioned above is missing
Should I ping Customer Support?
sinful yoke
I do not believe the JP version of this edition gives those items
uncut osprey
Oh....
Alright
Is there any way for me to purchase those items..?
I'm sorry if this is a really stupid question
I just feel really sad that this feels incomplete.
sinful yoke
if you want to get those items separately, you may have to purchase second hand
woven sage
Can my account still be retrieve even if the connected fb account is banned and I forgot my yostar account? Thank you
sinful yoke
do you know the email used for your yostar account?
woven sage
I'm not absolutely sure about the email as well
All I remember about the email was it had my name on it
vast bison
Because that’s 3 full versions out of date and is 20000% the cause of your problems if so.
@elder vapor still no
Pls help my azur lane crashes every time I press it my platform is Ipad mini 11.4 even tho I updated it, it still crashes
crude nimbus
Hey guys i'm wondering if the Divergent Chessboard Event is going to be able to get Tirpitz for Exchange or how she is going to be able to be collected?
I am itching to get her as i bought gems to get her L2d skin and will be kinda sad if i don't get her...
viscid viper
Hello, I have a question about this:
https://twitter.com/AzurLane_EN/status/1314827570311950336
-
My account is not bound to Twitter or Facebook (I do not trust these social networks, I was banned from them for no reason), so I use the Yostar account, which is bound to my email. But this picture does not say anything about the Yostar account, but on the competition website I was able to login from the Yostar account, and I sent my work to the competition using this account. I received confirmation that my work was accepted for the competition. It turns out that you can also participate in the competition with the help of a Yostar account, although it is not mentioned in the rules?
-
If I cannot participate using a Yostar account, then I must somehow delete my work and upload it again using the account bound to Twitter? But the rules say that you cannot use work that has already been published somewhere...
-
I have accounts on all five servers and they don't ask for my UID anywhere on the competition website, will the awards be sent to all 5 servers?
sinful yoke
it does work with YAS, I have not tried to submit yet so I dont know the exact process, but if you enter in your email and it is one that is connected to an account/yostar account, it will automatically connect to your AL information
sinful yoke
im assuming your ipad is the 2019 ipad mini? do you know the ipad’s generation?
rancid latch
It seems that when you visit another player's dorm, it can overwrite your own dorm's settings
ruby reef
btw i noticed my catch up has a 270/300, does this mean i wouldn't be getting bp for the ship anymore once it hits 300?
spring grotto
Correct. Once you get 300/300, you're down with the catch up
lyric lodge
@crude nimbus No event shop since Archived. She will be permanently in the heavy pool, and there might be limited rate-up limited pool, but cant say for certain tll the patchnotes.
mystic anvil
I dont know my secondary passcode
snow torrent
ohayo
is there any chance to recover azur lane account that wasnt binded to any social media or yostar acc?
frank bay
@snow torrent you need to email customer service with in-game name, server, UID (if you have a screenshot of that), and if you don't have UID as much information about the account that you can remember
cinder anvil
hello I have a problem, I play on the main account to which I have my facebook account connected. I also wanted to link an email account but it is linked to my old account which I have nothing on. What to do to disconnect it
??
pls help
dreamy stone
So here is a compilation of some very common system errors and problems along w/ known solutions to said issues. Please check it to see if your issue is listed in here. Also, if you have anything to say/suggest regarding the spreadsheet, please let me or @sinful yoke know. Thank you! :renownthumbsup: https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit?usp=sharing
@spring grotto Hello, I have the issue of the infinitely loading, with an imagine of the Enterprise. I try the solutions of the excel, but any of them works. I didn't bound my account and I don't want to lose all the progres that I already have. Is there another way to solve this?
sinful yoke
unfortunately to fix it the only thing left to do is reinstall
worthy wolf
Hello is anyone else having issues with the notifications not working ? They dont show up for me except when i open the app and i dont have the app muted nor are the notifications turned off
steel atlas
tried without quotation marks????
steel atlas
sand root
It's scraped and I feel dumb for not trying that first
steel atlas
dreamy stone
unfortunately to fix it the only thing left to do is reinstall
@sinful yoke
vast bison
im assuming your ipad is the 2019 ipad mini? do you know the ipad’s generation?
@sinful yoke idk but I think this is 2-3 years old not sure though (sorry late reply I was busy)
true ibex
Why that useless commision isnt reseted yet
glacial finch
Probably De-sync, might want to restart game 
muted atlas
is just me having frost spite with shinano and FDG?
warm nymph
My twitter account got suspended and my old phone died, I would like to log in on my new one but beacuse of the suspension it does not let me. What can i do in this situation?
final silo
My twitter account got suspended and my old phone died, I would like to log in on my new one but beacuse of the suspension it does not let me. What can i do in this situation?
@warm nymph did you bind in FB or Yostar account?
warm nymph
unfortunately only to twitter
wary nexus
Help! Try to bind but not work 😩
spring grotto
@warm nymph You would need to contact customer support for them to help recover the account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
@wary nexus That account is already bound to another Azur Lane account (maybe you bound on accident to a dummy account on the title screen of the game?). But that's the reason you're getting that message
wary nexus
Thx
spring grotto
You can also try contacting customer support to see if they can help you get it unbound. But you most likely would need the second account's information for them to find it and get it unbound for you
wary nexus
@spring grotto How long do I have to wait to get a response from customer support
spring grotto
Most likely an automated response. Though if you can, do reply with that requested information
wary nexus
Ok thank@spring grotto
median thistle
Got a login issue not long ago, it's been about 10min. Doesn't let me login, what should I do? My account is binded
median thistle
It worked! Thanks!
tired carbon
Hi! Recently i installed an Android 9 (With VirtualBox) on my PC. I wanted to play Azur Lane on it because my phone is really weak so it cant even run AL normally. I start the game, it asks for storage, i grant it, then it crashes. I reinstalled the game sevaral times, still the same. Is there something that needs to be done to be able to play on PC?
hardy bane
What does data repair do?
sinful yoke
it will fix broken files
hardy bane
Does it happen rarely, or is it common to initiate data repair?
sinful yoke
do you mean do broken files occur rarely or commonly?
hardy bane
Yeah
sinful yoke
because data repairs are almost entirely voluntary
they are pretty rare under the right circumstances
general things like installing with unstable internet is much more likely to give you broken files
hardy bane
What does it means by hinder the optimal performance of your phone?
sinful yoke
that your phone may run worse during the data repair
hardy bane
during the data repair, or after? Or does my phone just keep running worse?
sinful yoke
during
worthy wolf
Hello is anyone else having issues with the notifications not working ? They dont show up for me except when i open the app and i dont have the app muted nor are the notifications turned off
floral flame
This a new error? Title screen is just stuck there, no buttons or responses. I have to force quit the app.
Comes with this error
burnt cradle
i tried re-installing 3 times already
on the phone
it just happened to me today. was working just fine in the morning.
floral flame
@burnt cradle If your account is bound, you might have to delete the three CSV files in Android/data/com.YoStarEN.AzurLane/files/
This way it doesn't delete your account ID, but it does force you to re-download every data file.
wary nexus
@spring grotto i found my dummy account that bind with Facebook but why i can't unbin
spring grotto
You will need to place another bind on that account (either via Twitter or Yostar), or customer support will need to manually unbind it for you
wary nexus
@spring grotto thank it work 
spring grotto
hidden geode
I have issue did not get ship drop 'Z2'? I been battle all times in S3 Map stuck no one drop 'Z2' but problem soon event end. I am not happy.
lyric lodge
That is not a bug, z2 odds are low, same as with the Shimmering Fjord event.
hidden geode
But I battle all times and S3 cleared about 50 times still never get Z2 😦
lyric lodge
It took me 70 runs last event, so yeah... keep at it. Isuzu salutes you.
hollow elbow
Is there a definite explanation for the "your account is logged in on another device" error? It happens very often after leaving the game open in the background and what the text saying is serious issue
Has it been discussed for changing this error type into more accurate description? As it is now if my account is actually logged in on another device i'd just ignore the warning and won't be able to prevent any damage
sinful yoke
the error is correct and accurate, it means the connection is suddenly so disrupted/unstable/laggy that you register as connecting twice due to the staggered reconnection
abstract mauve
It's been a while since i played a lot of azur lane, but i feel like my catch up is bugged smh
I still haven't gotten her 300 bp
And i can't change the catch up
AND my monarch is still dev 24
lyric lodge
@abstract mauve You've reached the max. 300 of 300 amongst ALL ships.
rancid ginkgo
So i re-installed my game today, and logged in through my twitter(That's what my account was bound to), and it seems that i'm in the tutorial again.
what gives?
crude nimbus
Hey guys, this sounds dumb, but i bought the Tirpitz l2d and don't have tirpitz, so would i be able to swap a Z-46 i just pulled for her or no??? 😭
sinful yoke
@rancid ginkgo try changing the server you are logging into
@crude nimbus unfortunately not, sorry to say
rancid ginkgo
it says i don't have a character on any server
crude nimbus
😭
sinful yoke
try logging into all of them if you dont remember the server you usually play on off the top of your head 
rancid ginkgo
Amagi, no doubts, but it did the same.
sinful yoke
can you try logging into all of them then? do you also have your UID? (string of numbers)
rancid ginkgo
My bad. Figured it out. Logged into my real twitter and not the burner account i made last year.
lol
raw dragon
Can anyone help me with my azur lane? It always crashes when it starts downloading
sinful yoke
can you try restarting your device?
sinful yoke
are you able to clear azur lane’s cache?
raw dragon
Hmm lemme try it
sullen nova
Probably De-sync, might want to restart game
@glacial finch just restarted and still unable to collect the builds
sinful yoke
it sounds like it might be broken files, are you installing a fresh azur lane or just updating it?
sinful yoke
judging the specs it should be able to run and no google play services shouldnt be the result of it crashing 
you may need to delete it and try again
sinful yoke
@raw dragon this is a pretty far fetched option, but you can try changing internet connections and/or using a vpn
I dont expect your internet to be the problem, but sometimes it can be
@sullen nova if restarting did not work try a file repair (asset) in game settings or at the title screen on the top left
sullen nova
well ok let me try
raw dragon
Alright lemme try
solid lodge
edit: Nvm, I'm an idiot
crude nimbus
hey guys, i'm really questionoinging a lot rn, on the website it says Tirpitz is drop in Heavy for ONLY CH and JP server, i am in EN server, also ik she is in Special now, but does this mean EN server can't get Tirpitz after the event?
placid storm
She'll be added to Heavy next week after the rate up. This was stated in the patch notes
sullen nova
so basically we can get Tirpitz next week?
placid storm
Yes, but she is not on rate up anymore
placid storm
follow the steps here
https://imgur.com/a/lgXYNAU
crude nimbus
@placid storm is that for JP and CH only or EN to? i'm on EN and REALLY REALLY want her, already spent $29 AUD for HER alone
placid storm
What I said is applicable to EN
crude nimbus
ok great : )
dude i'm so hyped for this event since i want Tirpitz so bad, all my backgrounds are set to her, i'm drawing her by hand, i have like 300 Images of her from today! and the purchase ofc
cinder cliff
Anyone else having this problem logging in?
It keeps happening even when I restart
cinder cliff
Damn
crude nimbus
sry man not gonna leave game and risk it
cinder cliff
It happened yesterday before update but even after I updated it happens
Welp gonna have to reinstall
crude nimbus
make sure u log in with ur account : )
cinder cliff
Yeah I made sure to bind it with everything
I was looking if there was a way to fix it without reinstalling
glacial finch
I think that error is fixed by using the account login on the left
glacial finch
cinder cliff
restive jacinth
Is it possible that my account got hacked because when I play on BlueStacks emulator for the 2nd day I got a massage after the game force logging me out that my account is being used from another device? Also is there any counter measure I can take to make the "hacker" unable to disassemble/ retire any ship or cause any harm to the stuff that's on my account or make the "hacker" be unable to log into my account if it is the case?
Sorry if it's not the right channel to ask this though
lyric lodge
It's generally a message you can get if you leave the app and return. 95% sure you're safe.
@crude nimbus You can get her now in special with extra odds, next week in heavy permanently with regular odds.
crude nimbus
ok thanks
lyric lodge
@supple thicket After logging in to fb you need to login to a server to make the character icon appear. It lacking doesn't mean your char is gone. Hence why they always advise to try logging in all servers. Tried that?
sleek seal
today i encountered a tragic problem, i cant open the game at all and i didnt link my account to anything(i was lvl60) only reason that comes to my mind is that ive cleaned some space on my phone today. id appriciate any help
supple thicket
Thanks for advice its back now
final silo
today i encountered a tragic problem, i cant open the game at all and i didnt link my account to anything(i was lvl60) only reason that comes to my mind is that ive cleaned some space on my phone today. id appriciate any help
@sleek seal my hunch is you deleted an AL folder or similar important ones to run the game
Reinstall maybe?
sleek seal
as i said the biggest problem is that the account isnt linked
final silo
And the problem is the linking one
final silo
Do it start and crash or just crash immediately?
sleek seal
after the manju, yongshi and yostar screen i get this for few seconds
and then the previous screenshot
sleek seal
i actually didnt try
we know its not gonna work tho
well ill restart it now
nothing changed
final silo
Since reset is gonna kill the data
And the account isnt linked
If you were me ill report this to official tech support
And also a guy from earlier is also reporting a problem similar to yours @sleek seal so you may be fine
sleek seal
anyway thank you for your time
i already messaged them
you know what, i thing the incident started occuring before i did the cleaning
tired carbon
@sleek seal Thats a quite stupid question... but did you note your acc's ID?
sleek seal
nope
tired carbon
Well... then the linking will be even a bigger problem
Because if you would have it then you would tell it to staff and they link an acc for you
But then thats not an option
tired carbon
Also does anyone have an idea how should i fix AL on my Android 9? (Virtual Machine one) It starts, ask for permission then crashes.
where can i find ID in the game
@sleek seal Maybe its in somewhere in the files
Because the game does save your login data
Because you couldn't log in without using FB, Twitter or something
So it saves your IP or something
That the game can recognize you with
final silo
Correct me if im wrong but his name and server might help right?
tired carbon
Yeah
Thats actually almost the same as you would know your ID
because if there are just some similiar usernames like his then its not gonna be a problem for the staff to find the correct one
sleek seal
lets just hope they answear me
tired carbon
And even that there are several servers they have separated data servers
So you cant find a user on all servers
I mean
If you search for "xy" on any of the AL servers it will show up on the one its registered at
final silo
lets just hope they answear me
@sleek seal imma wait for a few days though since the staff got a celebration i think
tired carbon
You're welcome :3
zealous stirrup
anyone else seeing a "not enough slots" popup when attempting to start a battle on a map (my example comes from 11-2)
warped jewel
That's because your dock is full of ships, try buying more slots or retire some ships
zealous stirrup
weird, isn't giving me a prompt to do those things as it would normally do
and i had one additional slot still
warped jewel
In the Xanadu's Eventide skin of Noshiro whenever I try to trigger the special touch quote I always get the Main screen1 or the normal touch, with the normal skin I always get the right quote, could it be a bug? I looked into #known-bugs but I found nothing about it
junior stone
Anyone need service exp to get exp priority ship ? Just contact me
lyric lodge
@zealous stirrup It means desync and one ship is gone AWOL somewhere. Rebooting should show the dockyard is full and display the 'missing' ship.
@warped jewel Are you touching the right spot? Some skins shift it to the booty for example.
warped jewel
Yeah, there always get the Normal touch, maybe is somewhere else and I just don't know where it is
sinful yoke
@sleek seal hi regil, to save you some time, you must reinstall to fix that issue
I suggest reinstalling and emailing support that you need account recovery, the staff cant reinstall the game for you but they can help you link your account
sleek seal
so it doesnt matter if i reinstall or link first?
also one helpful person pm'd me saying that during cleaning my phone i delated some file and it happened to him too. he said he will send me that file, so ill try it first and then reinstall ect
sinful yoke
I hope it works then 
but yes the error is due to a missing file/corrupted file
if it doesnt work, reinstalling before customer support can help you recover your account would be a good course of action
sleek seal
ok then thank you
i was really frustrated, i'm happy that all of you guys are so helpful
just wanted to ask one last thing, so its not like account is completly gone when i uninstall?
sinful yoke
your account will still exist but you will have to ask customer support in order to get your account back since its not bound
vocal berry
Is there any way to remove the yostar account bind without contacting the customer support?
sinful yoke
there is not, sorry to say
sinful yoke
it is a known bug, in the future please post bugs and translation errors in #bug-reports
hollow ridge
Well in wiki there were new lines for Tirpitz Party dress but in game there is none actually... Nor the lines when you actually purchase the dress
spring grotto
Those lines are for the CN server only as they're currently unvoiced. EN and JP dont get those lines yet till they get an actual voice over.
deep trail
it is a known bug, in the future please post bugs and translation errors in #bug-reports
Okokok sorry for the ping
hollow ridge
Those lines are for the CN server only as they're currently unvoiced. EN and JP dont get those lines yet till they get an actual voice over.
@spring grotto
Ahh sorry wiki gave English translation for it that's why I got confused
spring grotto
Ah, understandable since they do have them still listed for EN for some odd reason. Yeah, I'm sorry to say tho but no lines for our server yet 
hollow ridge
cobalt maple
Hey I am having an issue with the dorm contest. I bound my account to a yostar account and do not have a Facebook or Twitter. How do I upload a pic of my dorm for the contest?
worthy wolf
Hello is anyone else having issues with the notifications not working ? They dont show up for me except when i open the app and i dont have the app muted nor are the notifications turned off
onyx maple
Does any know how long it takes for support to respond? Do they have an hours of operation?
sinful yoke
it can take 1-4 business days for a response, they work office hours in china’s timezone
(I dont know when those exact hours are, but a general work day)
onyx maple
Thanks for responding. I guess Ill have to wait till Monday.
carmine hedge
I got virus on my computer
steel atlas
wrong tech support
carmine hedge
just a hypothetical question, but how do i unbind my yostar account from azur lane?
carmine hedge
and another question is if i don't log in for a full year will said account get deleted?
spring grotto
It will not
final silo
Nope
carmine hedge
ok last question, so if i deleted my email (by accident mind you) that's connected to the account how would that effect it?
spring grotto
In no particular way. You just wouldn't be able to use it to recover the account. And you'd need to have customer support remove that unusable email to let you add a new email to the account
carmine hedge
thanks and sorry for the questions
spring grotto
No problem at all. It's what we're here for
surreal heath
So what does "unknown error:-1" mean in title screen?
spring grotto
It's a form of expired login error. You just need to log into your bind option on the title screen (such as Yostar, FB, Twitter) to fix it
surreal heath
What if you did not bind your accounts before? (Or you have none of FB/YS/twitter account?)
@spring grotto
spring grotto
You should only get that error if you have your account bound ideally 
Are you sure you never bound it?
surreal heath
Yeah I never bound my accounts to any of these accounts
spring grotto
Hm...do you have your UID from the account? It's the long string of numbers that would've been on your account screen in game
spring grotto
No, it isn't. But if you're sure you don't have it bound, you will most likely need to reinstall the application to clear the error and then contact customer support for them to help you recover the account after the reinstall
surreal heath
Aight
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
just in case you need it, the contact info for support
spring grotto
It's a desync issue. A restart of the application should fix it ideally
severe yew
Just did and it worked, ty
keen dirge
So I recently switched to a wide screen device, is there any way to get the battle screen to fit my phone or disable the gray bars on the side?
spring grotto
There is not, sorry to say
fair scroll
Ahh hello. Where can I go to ask to be unmuted?
I have been muted and I dont think I have done something worth to be muted.
obsidian rapids
I just purchased 1 Handful of Gems through the Google Play Store. The payment went through but due to internet problems, the game logged me out. So I didn't receive the gems in my game yet. What should I do?
rotund kestrel
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
think you have to go though their website and not discord for tat
carmine hedge
So im having a problem submitting an entry for the dorm contest. When i log into it and click submit, and agree, it just stays on that scren not doing anything. The agree button lights up blue letting me know i clicked it, but it doent let me do anything. Funny because when i click disagree, it just boots me out (as it should). Can someone give me a solution?
carmine hedge
Hello I have not played azur lane in a long time I managed to get in to the account but I cant find my old profile on any server.
Do they delete the profile after a while?
lyric lodge
No
muted patio
is this out of topic? but i need a bit of help, as a mac user, i got the latest version for NoxPlayer but why the heck does this keep showing up again and again
i downloaded it from BigNox
not the off brand website
rough lotus
I accidently binded my fb on the starting pg instead of in my account so i tried to unbind it but it keeps saying error 100213, anybody know what's going on?
signal arrow
@grave lotus hallo can you help me pls?
sinful yoke
please do not ping staff 
are you trying to unbind a yostar account or a third party bind?
rough lotus
Thirdparty facebook
sinful yoke
do you have access to your original account?
wintry spire
Is it possible to unbind a yostar account?
rough lotus
Yes
wintry spire
Can i ask how?
sinful yoke
you must contact customer support to unbind a yostar account, but I think their yes was directed to me
@rough lotus please contact customer support to either unbind the facebook account or to move it to your original account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
rough lotus
Wait do i go to yostar or do i go to facebook?
sinful yoke
yostar
rough lotus
Ok thanks
verbal isle
can any1 help me with Mumu app player?
sage bison
I’m having problems where app immediately crashes upon reaching the login screen preventing me from logging into the game
verbal isle
any1 know how to contact yostar to find my old account?
like all i have is a transaction code
spring grotto
Just a transaction won't be enough to find the account for support. You will need at least some information such as in game name, server, etc. But do go ahead and contact them
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for them and just let them know your issue
verbal isle
alright! oh well i cant remember anything about it at all
ill just start fresh i guess
and experience the game again
clear tapir
So I bound my account to twitter. And I logged in with another device. Its not showing up and ive lost my account
I thought it was a twitter bug but I’ve relogged and all but my account is gone
carmine hedge
How can I recover my profile then? I used probably 2000$ or more on my account. Plis help
carmine hedge
How can I recover my profile then? I used probably 2000$ or more on my account. Plis help /techsupport
lyric lodge
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
umbral plume
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wise granite
Is it the right channel if i ask abt why AL draining my battery even though i switched off all notifs from it and even immediately put it to sleep after i logout?
scarlet cave
How To Unbind Banned Facebook Account??
cobalt snow
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half kelp
not sure if this is tech support, but is there anyway for me to get the username back from an account i forgot to bind and logged out of?
ionic widget
So I'm not sure if this question is necessary here but I'm kind of wondering and I'm unsure on where to ask. I have an account on Avrora that I made back in 2019 but I also made an account on the Amagi server a few months back or something and when I go in to settings it says both of them are binded to my Facebook and Twitter.
If I were to uninstall the app or something happened to the app itself, would both of my accounts still be binded if I were to install again and log back in? Or is it a thing where it's only one server per binding?
(I'm sorry if I asked in the wrong place.)
spring grotto
@ionic widget They're both bound to those social media accounts, no worries
ionic widget
Okay! Thank you so much I got worried that I would lose them if something were to happen
carmine hedge
Quick question, if I log in to my azur lane account from my android phone (I play on my ipad pro), does that delete my gems and stuff? Because in lots of gachas switching between OS's deletes the premium currency
spring grotto
It will not, nope
carmine hedge
Thank you very much
coral summit
helo peeps, trying to log in the AL website to submit my dorm, but when i click the twitter login option it dosent work
tired carbon
Did you bound your account In-Game?
coral summit
yea, it should be linked to my twitter
tired carbon
Check it in your game settings just to be sure
coral summit
yup connected
coral summit
thats fine, ty for the effort
ornate heron
for some reason i cant submit a photo of my dorm for the dorm design contest
how do i fix?
i already agreed to everything but for some reason it wont load the next page
jolly steppe
Hi, i have a problem, not with the game itself but when trying to submit a dorm to the design contest, it says i already submitted but i didn't
exotic ridge
Good day, How would I go about changing my submission for the dorm competition?
carmine hedge
Hello, I have many connection issues, like loading for 1 minute for no reason? I do not have those issues at Arknights at all. Is there something so I can fix it?
empty frigate
My AL size is at 4.5gb and I need to update 1.8gb from the play store, if I reinstall will it be lower?
spring grotto
It should be lower, yes. The Play Store will be weird at times and redownload files of the game w/o deleting the old ones. Which leads to bloated game sizes
empty frigate
That's what I thought, thanks for your help
ebon oriole
hi hi , can i share a gif link for my trouble here? when i slide the screen, all the content dissapear, that happens with dock, options etc.
it happens after the update
spring grotto
Are you perhaps on an emulator? Just to ask
spring grotto
There's your reason. The game can't handle scrolling from something like an emulator which has the capabilities of going a lot faster than a mobile device thanks to the use of a mouse. It's been an issue for pretty much the entirety of the game, but as it's just how the game is built, the only option is to just try and not scroll too fast
fast pumice
I accidently binded a new game with twitter but i cant unbind it ingame.
Do i need to contact the support ?
sinful yoke
you can bind with another option and then unbind the twitter
I only recommend this because I dislike suggesting you remove your only bind
fast pumice
But its not an true account i just passed the tutorial and tried to connect the other count but it binded it to this one
sinful yoke
do you have access to your usual account?
fast pumice
Yeaa i connected to it on the emulator
I just want to unbind twitter on the new account to bind it to the real account
sinful yoke
contact customer support and they can move it to your real account or they can just unbind it for you
please be sure to give them the information of the new account as well
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
hexed panther
i have an problem..... needed to reinstall bluestacks and i didnt had my acc binded to twitter or yostar, and now everything is gone
is there any way to get the profile back somehow ?
sinful yoke
do you have your UID, username, and server?
hexed panther
only have username and server.....
sinful yoke
please contact customer support for account recovery and let them know you do not have the UID, their contact information is posted above by Z23 Bot
hexed panther
thanks
quaint island
Hey I have a problem :
I've seen the upcomming mandatory update and my account is bind with my Twitter account beeing deleted, so I can't change it. Thank for help
hexed panther
uhm just one question how long can it take from customer support to reply after answering the question to UID, username,server and commander level ? wich in my case the first one cant be provided
elder vapor
1-4 business days, China time
hexed panther
welp then its time for me to wait...
exotic ridge
Good day, How would I go about changing my submission for the dorm competition?
worthy ivy
Hi, for the dorm contest, if I submitted one today, how long will it take to get confirmation that it went through?
trim sail
After looking for answers online, I found I could ask about this on this server. So the twitter account I had used to bind my Azur Lane account had gotten suspended and is now deleted. Is there no way to get my account back?
sinful yoke
contact customer support and tell them your bind is unaccessible and you need account recovery
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@quaint island please read above since it is the same issue 
quaint island
Okay thanks dude
thorny hare
I got a question (my question is Apple ID bind hood for the mandatory update)
sinful yoke
yes all binds work as long as you have access to the account used
dusty falcon
So my account is logged in with appleid, but I've sold my ios device and moved to android so can't login to it 😦 Can like a staff member with ios device login and create a yostar or one of the other options or is there anything I can do on my end
sinful yoke
please contact customer support for account recovery (and let them know you dont have an iOS device anymore)
if you do not have your UID just let them know you do not have it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dusty falcon
Alright
hollow fog
So I reinstalled azur lane and I'm trying to log in with my Facebook account and came across this. There is no button for me to click on for me to clear it.
sharp shale
does the X button not work?
hollow fog
Nvm fixed it
I couldn't select the accept button that supposed to be under.
Had to download a rotation app just to hit the damb button xd
bronze pilot
Am I able to update apps downloaded from a different region
sinful yoke
can you show me the error code you get when you try to unbind it?
bronze pilot
Am I able to update apps downloaded from a different region
sinful yoke
yes
bronze pilot
It still says open tho
It still says open doe (the English version)
Or is it bc I’m in a different time zone and I gotta wait
sinful yoke
the update has not been announced released
sinful yoke
@rose lark this may be a dumb question, but you are logging into the correct twitter to unbind right?
rose lark
modern echo
does yostar account binding allow for data transfers?
velvet current
I tried to bind my account like the newest mesage stated but lost it
I only remember my user name
spring grotto
Did you try binding on the title screen of the game?
worthy ivy
For the dorm contest, how can we know if the submission went through?
jolly steppe
Theres a search tap, type your username and it'll show your submission
frosty lily
guys who know why azur lane crashes all the time on my ipad mini 2
bronze pilot
uh storage problems?
worthy ivy
I tried that but I don’t see my submission. Should I resend it my dorm submission. Don’t want to accidentally have two of the same submissions at the same time.
frosty lily
@bronze pilot what do you mean about storage problems
16 gb is not enough? and azur lane is my only installed game
bronze pilot
e
frosty lily
and there is no fix for this?
alpine sedge
i tried to log after a long time of inactivity but the game dosent bring back my account, what sould i do?
sinful yoke
do you remember the server your account was on?
alpine sedge
washington i guess
sinful yoke
did you set the server you are logging into as washington?
sinful yoke
can you try logging into all of the servers just in case? if they start with the tutorial you can restart the app and try a different one
alpine sedge
i'll try
heavy shadow
how do i delete my Facebook account from the game? because I would like to reconnect to another profile
sinful yoke
do you have multiple binds or just facebook?
heavy shadow
Yostar account
sinful yoke
you can just unbind the facebook account in the ingame settings, is there an error?
heavy shadow
I have a profile that is connected only with facebook which is what I want to delete while the one with the yostar account is the one to which I want to connect it
sinful yoke
got it, can you collect the UID, username, server, and a screenshot of the binds page on the account you want to remove the bind on?
you will need to contact customer support and they can move the facebook bind onto the account with your yostar account, they just need to know the details of the accounts
heavy shadow
you can just unbind the facebook account in the ingame settings, is there an error?
@sinful yoke yes error 100213
sinful yoke
accounts with only 1 bind cant be removed manually unless you add another bind, which is why you're getting that error
heavy shadow
so if i create a new yostar account and put it where i have the facebook profile i solve the problem?
sinful yoke
yes
sinful yoke
are you now trying to unbind the yostar account?
or the FB account is still giving an error?
heavy shadow
yes the Facebook account still gives an error
I am trying to unbind the Facebook account.
And I connected the new yostar account
alpine sedge
got my account back, ty for the support❤️@sinful yoke
somehow the game disnt recognised the logged acc
sinful yoke
@heavy shadow unfortunately this error hasnt really shown up in 1 year, the only finnicky solution we could manage was that the third party account either needs to be the same email as the yostar or it needs to be different, we dont know what causes this kind of disruption
you will have to contact CS im sorry to say
heavy shadow
so you can't do anything?
sinful yoke
unfortunately not
heavy shadow
and how can I contact him?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
either the link or the email
thorny hare
Got a question (for the mandatory update is sign in for Apple ID binding good for the mandatory update ??
sinful yoke
you asked this yesterday, the answer hasnt changed, dont worry
yes all binds work as long as you have access to the account used
thorny hare
Thanks I was trying to get a response but I had to do other stuff just wanted an answer sorry
elder vapor
contact tech support per the instructions above
blazing nebula
Is there a way to remove the voice pack without redownloading the game?
Need to make space on phone
dusky fossil
heyaa -~ ... when update available to download ??
timber sky
I think after the maintenance, idk
carmine hedge
anyone else stuck on the loading screen after the update?
snow sonnet
Yes,i got same problem
carmine hedge
weird
celest pollen
Hello guys. I have 2 questions. 1)Can I use my Yostar account to play Azur lane on Ipad with all my progress? Now I'm using an Android Phone. 2) Can I use my Yostar account to play Arknights? Or i should create Arknights account and then bind it to my Yostar?
snow sonnet
@sinful yoke can u guys fix loading screen stuck problem ?
Hello any Yostar tech supporter here ????)
sinful yoke
maintenance is still ongoing, please wait until it is announced finished
there is no reason to attempt logging in right now
snow sonnet
Right,i will report after 2 hours
wispy smelt
anyone else stuck on the loading game screen with enterprise?
one of my devices updated fine but the other one is hanging
dull cloud
guys is the update 1.9 gb ? that's what i get in store
bronze pilot
uh oh i think i actually need to sign back into the US region to update it
well that sucks
dull cloud
can someone confirm the size for me ?
dull cloud
damn
bronze pilot
proof
dull cloud
ok thx
undone knoll
Mine says 2.07GB
bronze pilot
bruh
undone knoll
Seems like might as well redownload from scratch lmao
low blaze
Mine said it was 297MB, probably the same visual error as last time
bronze pilot
am i gonna have to change my region back to US and update it? :I
as in the english variant
carmine hedge
Is it the same as last time? Uninstall and reinstall?
bronze pilot
uh
if you uninstall an app from a different region then will it just go poof
since its not availible in my region app store
fair jewel
How big is the update? I have over 1.4gb space but it isn't enough
carmine hedge
Is it the same as last time? Uninstall and reinstall?
^
bronze pilot
i have a fricking iphone
undone knoll
The most important thing is to have binded account pre-maintenance
bronze pilot
im probably the only person here who has an iphone that is in a family with restrictions
so now i gotta wait for my dad and sort this all out........
will singing into a new apple id that is in a different location work
restive raptor
Say I did not download previous non mandatory update from playstore. Now my current mandatory update says 600MB+, is this normal?
carmine hedge
I just finished updating the game but when I open it, why is it not loading?
Was it server issue or minimum requirement of the game has increase?
Please fix it
frail granite
The server is still under maintenance so its not going to be open yet
carmine hedge
No, I mean loading game bar is stuck for more than 10 minutes
frail granite
Maybe its something with your wifi?
carmine hedge
I tried to restart my phone and the issue is still the same
I use both WiFi and Mobile Data
frail granite
What phone do you have?
timber knoll
https://media.discordapp.net/attachments/712807527619756164/768814824326430749/Screenshots_2020-10-22-08-35-12.png?width=1063&height=532 is this a wifi prob
carmine hedge
$120 dollar android phone
covert sparrow
Why is the update so darn huge. I must delete all my bloody apps to simply install it..
frail granite
Then im not sure maybe its something to do with the phone processing power
timber knoll
iam goign to try my emulator see if the issue is the same
bronze pilot
uhh
i even switched to an apple id located in the US and i still dont see an update button
it still says open
no im so stupid
i coulda just
UGH
timber knoll
sugou dekai
alpine sedge
wait are the server up?
bronze pilot
uh
alpine sedge
my friend said yes, but when i log the game just tell me that they are off
bronze pilot
it says server maintenance
alpine sedge
ye
alpine sedge
azur lane x fbi collab
timber knoll
lel
velvet turret
And why is it “Ask app not to track” instead of “Don’t allow” because everything else says “don’t allow” so the wording is sus 
alpine sedge
and what is that backscreen?
gilded briar
gilded briar
Can this be fixed?
gilded briar
100% but can't open
stiff arch
Same with me @gilded briar
gilded briar
Hopefully they will address this issue with Twitter announcement or something.
gilded briar
Lol, I have spare deutschland sitting for days.
I got no sub girl tho.
Well, it is what it is
upbeat locust
This update is for next big event right?
upbeat locust
U cant update it?
stiff arch
I try goes to 100% and after that it keeps climbing
upbeat locust
I didn't see what happened when i download at play store
But
I don't have the same problem
stiff arch
Weird
upbeat locust
It exceed to 500mb on play store
But i can access it easily
Ingame update sucks so much it new 980mb
Need*
proven loom
The update in PlayStore won't stop until about ~2GB plus some extra, so yeah..
upbeat locust
Hmm why did that happened to you guys
stiff arch
So you are having the problem too?
stiff arch
Mines the app store
upbeat locust
I can already play it
stiff arch
As you saw above
gilded briar
Still at 100%, but can't open.
Should I press cancel or wait?
upbeat locust
Just wait
gilded briar
ok
upbeat locust
It updated more than it shows
gilded briar
Thanks, chief
upbeat locust
No probs
stiff arch
Ok so when will it stop at?
stiff arch
Ok I got it running now
upbeat locust
It need to be updated ingame too
It seems next event going to be big
They said about polaris mush enty
And some kind
I waited for the gems
stiff arch
I'll do that after the app updates
stiff arch
269mb
wind onyx
carmine hedge
I already finished updating the game and maintenance is over but I'm still stuck in loading screen
stiff arch
It's still going and I'm taking your advice yuno and just letting it go
gilded briar
Sorry to post the same thing again, frens. But still no progress.
Any helpful advice, please?
stiff arch
So I pull down my screen and see additional downloads
gilded briar
Oh, this means something, doesn't it?
But the timer is getting higher.
Big files, right?
shrewd beacon
Its a bug for playstore so yeah
gilded briar
Capped at 1 hour, and the bar at half.
Guess still updating from dev-kun, yeah?
shrewd beacon
Naw mine has been showing 5 min but its moving fast
narrow sparrow
duh, idk what does it mean, but guess, its same problem
shrewd beacon
Restart your game?
shrewd beacon
Yep depending on your connection you gotta wait
narrow sparrow
already did, still same
gilded briar
Ok.
Thanks, boss
stiff arch
I'm waiting still
shrewd beacon
already did, still same
@narrow sparrow
Did you fix files b4 logging in?
marble pawn
I can't download the latest update on google play... ;(
narrow sparrow
@narrow sparrow
Did you fix files b4 logging in?
@shrewd beacon oh wait, actually no XD
i will give it a try
stiff arch
Akagisenpai?
shrewd beacon
Yes
stiff arch
Hug?
carmine hedge
It gets worse, I tried to reset all cache and data and I'm stuck here
It's more than 10 minutes
stiff arch
Huh
carmine hedge
it doesn't load
shrewd beacon
You pull down your bar> Hug?
@stiff arch
carmine hedge
My.internet and mobile data has no problem
shrewd beacon
That im sure I had no experienced with
shrewd beacon
Yes it should accutally tell you where you at
marble pawn
Why did AL suddenly stop being available on Google play?
carmine hedge
Maybe I should uninstall then install it again
grizzled ledge
Why am I getting these prompts? What do they mean?
I installed the english version
marble pawn
They mean that sheet just got real
dark comet
Uhhh anyone having problem saying mission configuration stuff?
narrow sparrow
Ight good luck
@shrewd beacon alright so I did "repair assets", it downloaded 25mb of files, then I restarted my phone and it works now xD.. ty for ur help
Uhhh anyone having problem saying mission configuration stuff?
@dark comet u mean error 14675
?
narrow sparrow
It say require update
@dark comet try to repair files (assets), then restart ur phone, I guess
dark comet
Aight..
narrow sparrow
Aight..
@dark comet had same problem, did this and I am fine xD
wild pilot
hey guy sorry to ask this but I got this problem
AL require me to manually update today
but today qooapp stuck in 502 error non stop
right now I can't get into AL because of this
clear echo
there's a bug on music
carmine hedge
Where are the tirpitz event ?
clear echo
the game is full of bugs
wild pilot
hmmmm
clear echo
were getting oath ring compensation
wild pilot
clear echo
clear echo
bgm is getting mixed
inland hamlet
@wild pilot same problem
wild pilot
@inland hamlet hmm rather weird in another sense since qooapp actually ok in the other sections like news but the account and the update part stuck in 500 and 502 error
but still
I expected that much since there are a bunch of problem I encountered for a long time like these
surreal skiff
So, if I don't have space for the update, should I uninstall and reinstall?
tawdry yacht
hey, as for problems regarding recovering an account - my first account was connected to my (deactivated) twitter account and that was not of my knowledge until the update - should I email customer support? I have my commander level, server and name, but sadly not my UID. I did send my UID through a google form for the 2nd Anniversary Art Contest, yet I'm afraid I cannot find it back. How should I proceed?
thank you!
robust carbon
Obviously my first priority was Wichita's new skin. I noticed it's incorrectly titled the same as Long Island's. Probably just a minor text error, but what do we think the chances are that, if I click Buy, it gives me Long Island's skin instead...?
inland hamlet
@wild pilot i found solution
download apk and obb file from google play with apkcombo, then install through apkcombo
hushed cape
how do i recover a account
glacial finch
@lethal star you already reach the limit, thus you can't get anymore
lethal star
reach the limit ?
glacial finch
yes its 300 for all PR1, not 300 for each PR1
surreal skiff
Does Azur Lane work if I move it's data onto an SD card?
robust carbon
Ignore my post earlier; they've done a hotfix for it 👍
grizzled ledge
@surreal skiff yes, I do that myself
surreal skiff
@grizzled ledge Do you have any issues with it? Like updates?
winged belfry
I have tried to perform the update. Downloaded the new files via the Google App Store but the update doesn't proceed after 100% download. Must I reinstall the whole game?
carmine hedge
I'm not sure if it's my phone, but I can't download the update. It's stuck
@winged belfry I have the same problem!
winged belfry
I try waiting again.
sullen sand
@wild pilot Same
grizzled ledge
for updates it really sucks because android automatically pulls on your phone storage again
you can't update apps on your SD card
surreal skiff
Yikes. That seems really bothersome.
surreal skiff
Try waiting longer? It helps, usually.
deep charm
I see. Thank you
surreal skiff
Don't thank me yet.
quartz compass
I have the same problem and it's the first time I've encountered it. it's been 30 minutes in my end. Idk what to do now
toxic trout
Got a guildie who's having the problem with 100% in Play Store but not installing. Any solutions other than delete and reinstall?
spice tide
im having a problem getting into the game, I get an error saying "unable to load mission config, an update may be required"
gilded patio
How many devices can share an azur lane account?
toxic trout
Only one can run at a time per server, but you can swap between devices all you want
gilded patio
Thanks
I ask because my current phone has low storage and can't download new update but my second phone i have can download it
toxic trout
As long as your account is bound it's easy. I swap between Bluestacks and my phone 4-5 times a day with no problem.
carmine hedge
Has anyone else updated/reinstalled the game only for it to refuse to start afterwards? I start but it just closes before even getting to the devs' logos.
gilded patio
I appreciate the help thank you
I only have a yostar account bound to it
Last night it wouldnt let me bind it to my Twitter
Would i still be able to sign in with my yostar account?
toxic trout
Any of the bound accounts works. You just sign in the bound account once the first time on the device and then it'll let you log in with a click on that device after that.
gilded patio
Thank you Ily 
eager ocean
Ok little question here. Can someone tell me what the reason could be for my game to crash if I try opening it after I downloaded the update?
carmine hedge
Same issue here
uneven oxide
Trying to login and it keeps giving me the message "Connection to the server lost" ,is that expected?
heady locust
Does anyone here use Mumu? no matter what I do "cannot update azur lane"
tall lotus
Good afternoon, after the update from 22/10/2020, I lost my account from the game, the account was tied to twitter, go to azur lane account does not work, what could be the problem, thanks.
tight remnant
I am stuck on the event for Memphis skin. It says complete but I’m unable to move onto the next reward. I’ve tried restarting. Any help would be appreciated
gilded patio
It goes by days
So in 7 days you'll get the skin if you do the daily tasks associated with it
rain zinc
does the update really need 1.9gb?
carmine hedge
I tried logging into the azur and I couldn’t update the game and in turn lost my account
Any one know why
carmine hedge
Ye but It still won’t work
rain zinc
you chose the right server?
carmine hedge
I couldn’t login cause I couldn’t update the game
I even tried on a device that has the update
native trellis
Got 2 gb update
Is that normal?
restive trail
What the difference of beta version?
carmine hedge
I got the update but It said the game is no longer available
daring shale
Anyone know why game crashes immediately after startup with this new update?
rain zinc
@carmine hedge you updated from playstore right?
carmine hedge
I tried
rain zinc
uninstall then install
carmine hedge
Ok thanks
rain zinc
sometimes old files interfere with an update
carmine hedge
Tysm
marsh pelican
I can't login :(
Already reinstalled the game
eager ocean
I cant even start the game
native trellis
I got 2gb update in playstore
Is that okey?
Or my phone is re downloading the game a new smh
eager ocean
well shit
worthy furnace
ok heres something weird what would happen if I checked fr the new update on googleplay and it wasnt there
eager ocean
on my IPad everything worked but on my IPhone it didnt
reinstalled the game a 2nd time now
still crashes when I try to open it
tawdry yacht
does anyone know if there are other ways of finding my UID without logging in my game (in my case, lost account)? 🥲
dense plume
2GB+ update should be fine if you haven't update the game in the app store for a long time, mine was a 3.7GB patch lol
worthy furnace
so what would happen if the update on google play isnt showing up
vestal palm
Is this a Crash?
or do i just need to wait for it to load
It kept doing that getting stuck on the loading screen
I've waited once for 2 minutes
alpine whale
Uhhh idk where to post this but this happened
alpine whale
Sorry I pretty confused where to put it
vestal palm
Ok, i really cant Log into the game now. Im still stuck on this Loading Screen
Dont friggin tell me i need to Reinstall the Game
alpine whale
you might have to, try restarting your device.
weak escarp
why does download in google play go above 248 mb? (it shows that 248mb is 100% of update)
rugged sphinx
What is this? Is this normal? I’ve never seen this before and it kinda freaked me out. I pushed not track. None of my other friends had this happen and I'm honestly a bit frightened. Can anyone explain this?
vestal palm
I did and It did fill the Loading bar but still got stuck
Opening the game while Wi-Fi is off bears the same results
sharp goblet
How to recovery my account....?
vestal palm
@sharp goblet You didn't bind your account?
sharp goblet
I'm bind azur lane account in facebook and yostar account
rugged sphinx
Something weird is going on
vestal palm
I cant evem download the update in-game cause i cant start the game in the first place
wet gull
what is the better personalized experience?
rugged sphinx
vestal palm
Anyways, Yostar how tf do yoy fix this????
Welp, looks like i cant log in today cause no Tech Supports are online
rugged sphinx
I just want to play azur lane without my data being tracked and potentially sold, Like what the hell?! 
dense plume
does it still let you play if you click decline?
rugged sphinx
Yes it does, But it's still frightening
vestal palm
F, i might need to reinstall the game cause it only downloaded 600mb of date in the appstore
alpine whale
You might need go reinstall the game. What device are you on dogd.
vestal palm
Fck, the big problem is our Internet is not unlimited because fuck this country only focused on improving internet connection on the capital
Welp, looks like for the very first time, im gonna miss a log in
alpine whale
Is there any open wifi networks around?
sharp goblet
I cant sleep because my account... 😩
vapid wasp
i deleted the app a while ago and I have no idea how to get my account back 😐
big sad
rain zinc
Anyways, Yostar how tf do yoy fix this????
@vestal palm try clearing cache manually
last year i got that problem after a mandatory update
rain zinc
yeet the azurlane folder in android data
sharp goblet
In mandatory update and reinstall because corrup obb file can login with yostar account but now i confused for back my account
rain zinc
reinstall and restart phone
sharp goblet
*corrupt
vestal palm
Why must i suffer with a Non Unlimited Wifi
rain zinc
is that the loading screen we're supposed to see tho?
vestal palm
Im just gonna wait for Tech Support Replies cause i need to sleep
eager ocean
carmine hedge
my freind lost his AL account any one know how to contact the support ?
lyric lodge
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
ty 
sharp goblet
I'm done submit in email but slow respond
carmine hedge
what happens to a nonbinded account when you have to update your game thru the play/app store?
austere lily
Game is stuck on loading game?
hardy turret
where do i delete azur lane voice files on my phone? i dont have enough memory space to install the newupdate
topaz mesa
I hope we get a statement about the tracking thing because that seems suuuuper sketchy
what happens to a nonbinded account when you have to update your game thru the play/app store?
@carmine hedge Hopefully nothing, but you do run the risk of it potentially losing your account
if you have your account binded to twitter or fb or yostar then you get log into that account and get it back
but if you don't have your account binded to another account, and you update and your account is lost off the phone, your azur lane account is toast, there is no getting it back
brisk vigil
I can't log in because I deleted my Facebook ID.
carmine hedge
Ty
topaz mesa
I can't log in because I deleted my Facebook ID.
@brisk vigil I would suggest you undelete facebook, log in on azur lane and bind it to twitter or yostar (or ideally both) then re-delete your facebook. Otherwise I think you're out of luck
carmine hedge
Is the update really 800+ mb?
solemn lagoon
carmine hedge
hmm
brave rune
Is this a common issue today?
I updated successfully like normal, haven't been able to get in. It just displays the manju loading animation endlessly after this message goes away
eager ocean
damn we really need a hotfix
glad lion
@brave rune
Klick on repair and than repair assets
i had the same problem and worked after that
hardy turret
where do i delete azur lane voice files on my phone? i dont have enough memory space to install the newupdate
steel atlas
how many gb does al take up 
quartz compass
I discontinued the "100% download but no install" thing earlier. completely disconnected my phone's wifi and checked back after an hour
then I got in the game without it redirecting me to google playstore
hardy turret
my azur lane takes slightly over 6 gb memory
lyric lodge
@carmine hedge Click hide on the left
brave rune
@glad lion that worked, ty
keen beacon
Can anyone help me here? I'm stuck at 100% download in playstore
vestal palm
Still stuck on the stupid loading screen
lyric lodge
Did you re-install?
cold tartan
is there any way to double check that my progress is backed up without getting in to the game? I don't have enough space for the mandatory update so I want to reinstall but I can't remember if I saved it or not
glad lion
Hmm on which did you bind your account?
cold tartan
ok wait I see it's linked on twitter
so I assume it automatically backed up my progress don't have to sign in with twitter every time I open the game
glad lion
@vestal palm hmm you need to reinstall the game cause wrong loading screen you missed some data
keen beacon
@glad lion can you help me please, i stuck at 100% download in playstore
And it's been like that for 30 minute
glad lion
can you cancel it?
glad lion
Hmm maybe close playstore and deactivate your i net
keen beacon
Force close?
glad lion
yes
keen beacon
Ok I'll try
daring depot
Hey guys, i can't connect with my twitter account. Any help? Thanks in advance
glad lion
did you click on the twitter button on the login menu?
deep gorge
I'm having the same kind of problem, i reinstalled the game to update it and I can't log into my account on sandy
daring depot
Yes, i did
deep gorge
it gives me an error when i press the twitter button
daring depot
I am from sandy either
glad lion
Did your twitter account has the authorization for al,look at your twitter account in twitter app
sinful yoke
what error code
daring depot
error code 100222
pallid tendon
Just updated for it to not even load anything in game
deep gorge
I'll check the code for me too
sinful yoke
all the information we have on that error is that your account might be desynced so you may need to do something like change the profile picture or check if the authorization has expired
it is pretty rare error
pallid tendon
Error code 14675
sinful yoke
can you send a screenshot?
pallid tendon
sinful yoke
you need to press the gear icon in the top right corner and press asset repair @pallid tendon
pallid tendon
I'll try
sinful yoke
@deep gorge are you logging into the server you usually play on?
deep gorge
Yes
sinful yoke
do you have your UID? its a long string of numbers
deep gorge
204498501