#tech-support | Azur Lane Official | Page 156

brazen pelican Sep 25, 2020, 12:43 AM

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I bought the 5$ gem one twice but only got one of it

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As you can see here in my transactions

📎 image0.png 📎 image1.png 📎 image2.png

sinful yoke Sep 25, 2020, 12:44 AM

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please contact customer support and they will get the gems right to you

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/techsupport

carmine hedge Sep 25, 2020, 12:44 AM

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brazen pelican Sep 25, 2020, 12:44 AM

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Ok thanks

old juniper Sep 25, 2020, 1:32 AM

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I instal and i can connect

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Dont work on washington

tawdry abyss Sep 25, 2020, 1:49 AM

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📎 unknown.png

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i clear all ship and try to put new ship but requirement still at 0

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restart game doesn't fix

brave maple Sep 25, 2020, 1:51 AM

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You need to have a ship in the backline restriction slots for the fleets to count

tawdry abyss Sep 25, 2020, 1:51 AM

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thank you

carmine hedge Sep 25, 2020, 1:54 AM

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Good morning Tech Support Team. I just wanted to ask if using a gamepad would get my account banned? I haven't tried it yet because from my knowledge, key mapping apps are considered 3rd party apps. Thank you for your answer

haughty jasper Sep 25, 2020, 4:13 AM

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is anyone getting an issue where scrolling down to a certain point in menus causes all the items in the menu to disappear?

haughty jasper Sep 25, 2020, 4:37 AM

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actually, nvm, I think it has something to do with an emulator window not being in fullscreen

rustic bobcat Sep 25, 2020, 5:43 AM

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hi

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I still connect to Yostar account... Can I disconnect it? my azur lane never lose right?

carmine hedge Sep 25, 2020, 6:50 AM

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Hello, I want to switch to another ship for PR1 Research Catch up, but the problem is that I cannot switch to another ship. I'm stuck on a current one which is Saint Louis. Are there any ways to solve this? Thank you.

📎 Screenshot_20200925_144729_com.YoStarEN.AzurLane.jpg

lusty ferry Sep 25, 2020, 7:21 AM

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So I tried to buy the party dress lucky bag and the payment went through on Apple’s end but the game told me the payment failed, do I contact customer support?

lusty ferry Sep 25, 2020, 8:19 AM

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nevermind resolved

versed hollow Sep 25, 2020, 8:27 AM

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@carmine hedge i believe you can't do that, since you collected all the 300 blueprints

carmine hedge Sep 25, 2020, 8:28 AM

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Oh I see. But another person with the same Problem told me that too. Thank you so much anyway.

versed hollow Sep 25, 2020, 8:30 AM

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you can collect that 300 bp for all pr1 ships, not for 1 individually, i collected over 200 first for st louis, then switched to monarch, and it did not reset the counter

carmine hedge Sep 25, 2020, 8:39 AM

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Oh I see. I should've been careful.

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CleveDerp

lofty ice Sep 25, 2020, 8:45 AM

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Hi, is there any plan to support phone screen ratio 21:9 like Sony ones ?

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I mean in combat screen, home screen and menus are fine due to UI scaling

timid sparrow Sep 25, 2020, 9:47 AM

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the support tab makes azur lane crash but besides that,, ive build over 200 ships in the event and with 1.2% chance u should get 2.4 shinano but i have not received any expet the 200 mark one. how come i dont get any? gues thats why there is a pity system.

lyric lodge Sep 25, 2020, 9:59 AM

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RNG. And yes.

celest fiber Sep 25, 2020, 11:19 AM

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Anyone experiencing network error? Have tried clearing cache, using mobile and wifi networks and uninstalled and reinstalled the app but no luck

amber dagger Sep 25, 2020, 11:28 AM

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might be

median hare Sep 25, 2020, 11:57 AM

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@carmine hedge kinda strange tbh why we shouldnt switch only cause we got 300 on a pr1 ship, maybe sometime we can switch it again? any tba?

carmine hedge Sep 25, 2020, 12:33 PM

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IKR? And I'm afraid that IDK.

rigid mirage Sep 25, 2020, 12:34 PM

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Hello, I want to limit break illustrios using their dupe but somehow the dupe not appear

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This is the video https://youtu.be/2qbZSjljlcE

YouTube

Seiza

Azur Lane

▶ Play video

half lotus Sep 25, 2020, 12:52 PM

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How to recover the acc from dead email?

lyric lodge Sep 25, 2020, 12:52 PM

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@rigid mirage Make sure the other copy isn't in any fleet selection (hard, event etc)

half lotus Sep 25, 2020, 12:56 PM

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hello? Help plz

rigid mirage Sep 25, 2020, 12:58 PM

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I see

olive dagger Sep 25, 2020, 1:56 PM

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Hi how do I see the transaction id of my google play stuff? I can see the transaction history and when I bought it but clicking it on browser or inphone doesnt give me a transaction ID

grave pike Sep 25, 2020, 2:19 PM

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Whats some good free VPN? having issues connecting to azur lane

bronze cairn Sep 25, 2020, 2:30 PM

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try tunnelbear

lyric lodge Sep 25, 2020, 2:33 PM

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@gusty ether The medalexchange ships are on a 72h timer. How many hours left does it say?

grave pike Sep 25, 2020, 2:41 PM

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Looks like tunnelbear has free 500mb

bronze cairn Sep 25, 2020, 2:43 PM

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yes

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bcz he free

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but al not eat much internet

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if you not update him

topaz sky Sep 25, 2020, 2:52 PM

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@half lotus if u had not binded it to any other social media platform u will need to contact tech support and provide them with your username, server and UID if possible

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/techsupport

carmine hedge Sep 25, 2020, 2:52 PM

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errant moss Sep 25, 2020, 3:38 PM

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umm i cant see the boss fleet in the t1 event stage, safe mode

📎 unknown.png

sinful yoke Sep 25, 2020, 3:39 PM

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try restarting the app

hexed sequoia Sep 25, 2020, 3:50 PM

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Is it normal for the game to kinda break buttons if I close the game and reopen it and it disconnects me?

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Seems sometimes if I do the "please reconnect" some of the buttons stop responding after

sinful yoke Sep 25, 2020, 3:55 PM

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yes, restarting the app will help

mystic token Sep 25, 2020, 6:28 PM

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Is there any way for a player to transfer all their stuff to a different server?

sinful yoke Sep 25, 2020, 6:34 PM

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there is not, sorry to say

cunning copper Sep 25, 2020, 8:23 PM

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Is anyone else having issues with being stuck on 'checking for updates'?

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It has persisted through an app restart as well as a phone restart

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Nevermind, a force quit and restart worked this time

hybrid bane Sep 25, 2020, 10:49 PM

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Is there a way to reset a second password?
Cuz i forgot about it and accidentally lock a ship that is already max limit break

spring grotto Sep 25, 2020, 10:52 PM

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You can, you'll just need to contact customer support for them to reset it for you

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/techsupport

carmine hedge Sep 25, 2020, 10:52 PM

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spring grotto Sep 25, 2020, 10:52 PM

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Pointland contact options for support if you need it

hybrid bane Sep 25, 2020, 10:56 PM

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Ok thanks

nova umbra Sep 25, 2020, 11:47 PM

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I’m not getting the “defeat all enemies” star for T5

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Okay there we go. Fixed.

tall socket Sep 26, 2020, 12:20 AM

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Hey quick question I'm having trouble switching PR ships and catch up mechanic in the game I have it on Neptune but for some reason it's not letting me switch

lyric lodge Sep 26, 2020, 12:23 AM

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It's 300 max amongst ALL ships, not just a singular one

tall socket Sep 26, 2020, 12:24 AM

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Ahhhh so the that it's on the pr catch up then ok then thank

carmine hedge Sep 26, 2020, 12:25 AM

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Hello I recently made a 79.99$ purchase but it didn't deliver

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The app crashed before I receive the items

cobalt snow Sep 26, 2020, 1:30 AM

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Were you actually charged for the items? if so, contact customer support @carmine hedge

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/techsupport

carmine hedge Sep 26, 2020, 1:30 AM

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tawdry siren Sep 26, 2020, 2:06 AM

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My twitter was suspended and i cant access the bind, is this it for my ship girl escapades? TaihouScared

sinful yoke Sep 26, 2020, 2:23 AM

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please contact customer support and they will help you recover your AL account

minor crypt Sep 26, 2020, 5:20 AM

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Hi, i have encountered a problem whereby network error is shown in login

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My ID is 136957600

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olive dagger Sep 26, 2020, 8:41 AM

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Is there any customer support online right now? I feel like they misunderstood my email.

I said remove my dead twitter account that's binded and they reply with "have you tried logging in with your email"
and i am aware, but i want to rebind my twitter account since my old one is deleted. OFCKelsoSaberSuffer

sinful yoke Sep 26, 2020, 8:42 AM

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please reply back saying you need them to remove your suspended twitter since you no longer have access to it, if you were slightly vague about it or explain too much, they likely thought you have account recovery issues

stuck crypt Sep 26, 2020, 12:52 PM

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My Azur Lane won't work on my new phone

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Does Azur Lane not work on the Samsung note 20?

cobalt kernel Sep 26, 2020, 1:18 PM

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i keep getting Network Error aswell

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wtf is going on?

digital fog Sep 26, 2020, 2:16 PM

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o7 - i very ofthen have "network error" when i try to connect to sandy SandyCry - is that normal ?

solid jetty Sep 26, 2020, 3:36 PM

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Network error for me as well

tired ether Sep 26, 2020, 4:10 PM

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So i completed all the missions from bulin support plan and got 2000 specialised core. But now specialised core i got from missions are gone

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📎 image0.png

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I already got a mk3 bulin as prove that i have cleared all missions

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spring grotto Sep 26, 2020, 4:14 PM

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That count of 1919/4000 is only for cores that you get from sortie drops. It doesn't count cores from mission rewards and the like

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The full count will be in the core shop

lyric lodge Sep 26, 2020, 4:58 PM

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The counter is for the 4000max per month (it'll turn 0 the 2st). The bonusquest doesn't count towards that (weeklies do so the "mission awards" above isn't fully correct). For your actual cores see prototype shop or inventory.

unborn rose Sep 26, 2020, 5:08 PM

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When T3 533mm Quintuple Homing Torpedo Mount rerun

cobalt canopy Sep 26, 2020, 5:18 PM

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does play on multi server make the game laggier?

carmine hedge Sep 26, 2020, 5:21 PM

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I have an issue, my azur lane app gets stuck in the loading screen and it keeps loading and loading saying that I have network error. My internet is working fine, YouTube works, google works, twitter works etc and it's on maximum speed, everything works perfectly fine and fast how it should be but azur lane app just won't let me in. I tried clearing the cache, I restarted my router a few times and my phone but nothing seems to work, it's still the same. Does anyone else have this issue or how do you fix this?

spring grotto Sep 26, 2020, 5:36 PM

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@cobalt canopy No, having multiple accounts on different servers won't affect that
@carmine hedge Hm...you could try a free VPN to see if it happens to clear it up thinkeh See if that changes anything

cobalt canopy Sep 26, 2020, 5:38 PM

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it just that , i just start on a new server and my emulator crash the game quite often so just curious

spring grotto Sep 26, 2020, 5:48 PM

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Sounds like it might be some kind of emu issue then? At least assumedly. B/c multiple server saves shouldn't be causing that ideally

carmine hedge Sep 26, 2020, 5:50 PM

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spring grotto Sep 26, 2020, 5:52 PM

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Usually it's just a connection issue to the game servers; it can come from either client side or server side. Though it's hard to tell which one exactly. What region are you from exactly? Such as SEA, EU, NA

carmine hedge Sep 26, 2020, 5:53 PM

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Ah I see, I'm from EU

cobalt canopy Sep 26, 2020, 5:54 PM

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is the wiki down?

spring grotto Sep 26, 2020, 6:02 PM

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@carmine hedge Gotcha. I'll keep a look out for anymore EU connection reports. The more there is, the more likely it is from server side. In the meantime though, you could be able to turn off the VPN once you've connected to the game. And just check every now and again if you're able to connection w/o it active
@cobalt canopy It's not, at least for me

carmine hedge Sep 26, 2020, 6:12 PM

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lyric lodge Sep 26, 2020, 6:13 PM

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@cobalt canopy #wiki-feedback But it was getting updated. And the update seemed to have caused... problems.

carmine hedge Sep 26, 2020, 6:25 PM

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Oh yeah, azur lane wiki lags for me as well. Sometimes it takes a long time to open and sometimes it opens instantly, this started happening around two weeks ago I think, it never happened before afaik

silent ridge Sep 26, 2020, 7:12 PM

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dumb question, how do i get rid of meowfficers

carmine hedge Sep 26, 2020, 7:18 PM

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Can you not limit break a ship with a Bulin that’s leveled up to lvl 3 I have 3 mkII bulins on is lvl 3 and the other are lvl 1 and I’m trying to limit break any of my other ships and the lvl 3 is the only one not to show up

steel atlas Sep 26, 2020, 7:26 PM

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@carmine hedge u have limit break settings to show only lv1 ships

@silent ridge use the meowficcers to enhance other meowficcers

silent ridge Sep 26, 2020, 7:27 PM

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i see

carmine hedge Sep 26, 2020, 7:28 PM

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I have turned them on and off and it does not show up only shows that I have one available to limit break regardless of what I do

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📎 image0.png 📎 image1.png

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📎 image0.png

elder vapor Sep 26, 2020, 7:47 PM

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is your leveled one in any fleet, such as hard mode

silent ridge Sep 26, 2020, 8:06 PM

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I got this notice after clicking buy on the party dress lucky bag, but i was not prompted to pay anything nor have i received my items, it has been around 1h since my original attempt pls help

📎 image0.png

carmine hedge Sep 26, 2020, 8:10 PM

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@elder vapor no it is not it is just sitting in the dock not in a fleet

lyric lodge Sep 26, 2020, 8:16 PM

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Check all your event or Hard mode fleets. They're probably in one of those (it really should just list them and when used unequip, but sadly that's not how it works ingame ATM).

tame lion Sep 26, 2020, 10:09 PM

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Hello I currently have a problem my fleet has glitched into a map and can’t leave even though the boss is defeated. I also can not retreat.

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📎 image0.png

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I’ve attempted logging out that also hasn’t worked. Same for turning off and on my phone.

fringe lintel Sep 27, 2020, 2:20 AM

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Are there issues with the servers?

muted light Sep 27, 2020, 2:57 AM

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hi all, i can't launch the game.
it tells me "network error" on login screen, be it with wifi or 4g.....
what can i do? i already restarted my phone, and i can't find any other fix

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i am on EU too

midnight marten Sep 27, 2020, 3:23 AM

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Hello.....just curious if there might be a glitch in my game that won't let me get Suzu

spring grotto Sep 27, 2020, 3:25 AM

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@muted light Hm...there seems like there might be some connection issues for some EU people thinkeh If you don't mind, what country exactly and ISP?
@midnight marten Just bad RNG, sorry to say. She's in the build pool for everyone after the update

midnight marten Sep 27, 2020, 3:26 AM

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@spring grotto the games given me 3 enterprises and 2 centaurs, even two of the UR, which the centaurs and enterprises aren't suppose to be in the event construction

spring grotto Sep 27, 2020, 3:26 AM

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They are in the event construction. Just not on rate up

midnight marten Sep 27, 2020, 3:27 AM

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So how come I keep landing them when the rate up is suppose to be on suzu. Ive used 408 cubes

elder vapor Sep 27, 2020, 3:27 AM

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Bad luck

spring grotto Sep 27, 2020, 3:27 AM

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Pretty much. It's very unfortunate, but bad RNG happens. It is a gacha game after all

dim berry Sep 27, 2020, 3:53 AM

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Yesterday i bought pile of gems from akashi's store and login from another device after i saw the payment in progress message. I paid it but couldnt receive the gems still.

crude radish Sep 27, 2020, 4:07 AM

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Anyone having problems not getting their verification code when they log in with a yostar account?

sinful yoke Sep 27, 2020, 4:40 AM

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@dim berry if you have not already, please contact customer support about the purchase issue

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/techsupport

carmine hedge Sep 27, 2020, 4:40 AM

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cloud thicket Sep 27, 2020, 6:26 AM

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Not sure if this is the right place, but yesterday I bought two licenses by mistake. I don't need a refund, I'll be happy to get two licenses, but I only have one currently.

woeful raven Sep 27, 2020, 7:13 AM

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will i get a bug if i buy the skin currently in trial mode i want to buy this skin

📎 unknown.png

knotty kayak Sep 27, 2020, 7:20 AM

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Hello? Can someone help me?
I build 76 now and I didn't get kashino but why I can get 2 shinano? Is the build rate is buggy?

vagrant charm Sep 27, 2020, 7:37 AM

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rng

jovial crow Sep 27, 2020, 8:27 AM

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Updated my phone system today which upgraded from Android 9 to 10 and wanted to log in and voila

📎 Screenshot_20200927-092126_Azur_Lane.jpg 📎 Screenshot_20200927-092227_Azur_Lane.jpg

languid elk Sep 27, 2020, 10:27 AM

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my azur lane is crashing upon starting, anyone else getting the same problem?

clever fossil Sep 27, 2020, 10:31 AM

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And again purchase system falls. But now it’s a different story. Tech support started to tell me that it’s Apple problem because purchase state is "pending". Of course it’s pending because I made it just now! After that I made another purchase and gems arrived instantly. And guess what? State of this purchase is pending too! What now? I need to wait couple of days to receive my gems? It’s not the first time then this problem occupies and always tech support help me as fast as they can. And what is different now?

nimble heath Sep 27, 2020, 11:39 AM

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Hi can I get help for my purchase, appstore prompted me to verify my account and upon verifying my account the payment gone through but my gem purchase was cancelled

clever fossil Sep 27, 2020, 11:50 AM

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Same here.

nimble heath Sep 27, 2020, 11:50 AM

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Bruh moment

knotty kayak Sep 27, 2020, 11:52 AM

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Just press hide :)

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I need help :)
Can you fix the build rate of kashino? I get so many shinanos
3 → Lexington
2 → Washington
2 → Avrora
2 → Amagi
1 → Sandy

And after 75 build in all server
No kashino!

noble lotus Sep 27, 2020, 12:21 PM

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Can using Bluestacks to play azur lane get you banned???

lyric lodge Sep 27, 2020, 12:39 PM

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@noble lotus Nope

noble lotus Sep 27, 2020, 12:40 PM

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great

carmine hedge Sep 27, 2020, 12:40 PM

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I have a problem

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Cant unbind my al account to twitter

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But i used the same account to unbind it

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@cedar terrace

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Hello any mod here?

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Hello?

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Deym anyone here?

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@lyric lodge

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@gloomy flower

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Unbind

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Hell

cerulean coyote Sep 27, 2020, 1:36 PM

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Okay cool

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@carmine hedge Is the binding acc the same as the acc youre binding?

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I think you cant bind 2 accounts that are both ex: twitter accs

carmine hedge Sep 27, 2020, 1:41 PM

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Yes

misty oracle Sep 27, 2020, 1:42 PM

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anyone else getting Kii skin constantly glitching out

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the chibi constantly losing animation during sortie

stray silo Sep 27, 2020, 1:49 PM

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📎 Screenshot_2020-09-27-20-48-37-38_41be58ba4732ca6a1097a3b2524cd3ac.jpg

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It normal skill shinano?

lyric lodge Sep 27, 2020, 1:51 PM

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Check the effects in the upperleft of the combatmap. Butterfly is on T6/HT6 and all cleared stages.

jovial crow Sep 27, 2020, 2:08 PM

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@knotty kayak i updated the non mandatory update then gave me the data missing and downloaded all data back and its fine

knotty kayak Sep 27, 2020, 2:09 PM

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Owh

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stray silo Sep 27, 2020, 2:10 PM

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HT6 =x=

misty oracle Sep 27, 2020, 2:11 PM

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the other maps have it too just look upper left corner if it has butteryfly icon the 3 wave will appear

gray bough Sep 27, 2020, 2:27 PM

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Help! I paid ($9.99) for 600 gems, did not get any LongCryland

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Where to send ticket? BelCry

spring grotto Sep 27, 2020, 2:30 PM

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/techsupport

carmine hedge Sep 27, 2020, 2:30 PM

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spring grotto Sep 27, 2020, 2:30 PM

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Pointland please do contact customer support via one of the above methods

gray bough Sep 27, 2020, 2:32 PM

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👍

clever fossil Sep 27, 2020, 2:37 PM

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@spring grotto I’ve already done that and they can’t do or won’t do anything about my problem, trying to say that it’s Apple problem.

spring grotto Sep 27, 2020, 2:38 PM

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Okay. Unfortunately I can't say anything more than customer support as they'd know more. Perhaps try contacting Apple support just to get their confirmation and if they say otherwise, recontact AL customer support w/ that information

dawn yacht Sep 27, 2020, 2:41 PM

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hello i have problem to load the game in a new device

spring grotto Sep 27, 2020, 2:42 PM

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What exactly is the issue?

stray silo Sep 27, 2020, 2:42 PM

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📎 Screenshot_2020-09-27-21-41-52-01_41be58ba4732ca6a1097a3b2524cd3ac.jpg

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How to login-_-::

carmine hedge Sep 27, 2020, 2:43 PM

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I have a problem unbinding my account

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@spring grotto

spring grotto Sep 27, 2020, 2:44 PM

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@stray silo Try restarting your device and network router or using a different network connection if possible to see if it helps any. And if you happen to be from EU, try using a free VPN to see if it bypasses that error
@carmine hedge What's the issue exactly?

stray silo Sep 27, 2020, 2:45 PM

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😩

carmine hedge Sep 27, 2020, 2:45 PM

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Im trying to unbind my twitter account with the same twitter account but it does not work

dawn yacht Sep 27, 2020, 2:46 PM

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same here ,, i bind accound in facebook , when logging facebook in the new device dont have any play game en any server.

stray silo Sep 27, 2020, 2:47 PM

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I restarted router 1-2 time and can login but again network error 😫

spring grotto Sep 27, 2020, 2:47 PM

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@carmine hedge Is it the only bind on your account?
@dawn yacht And you logged into your FB account from the title screen of the game?

carmine hedge Sep 27, 2020, 2:48 PM

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Yostart bind

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I bind it to yostar then when im going to unbind it in twitter it does not work

spring grotto Sep 27, 2020, 2:49 PM

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Is it giving you some kind of error?

carmine hedge Sep 27, 2020, 2:49 PM

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Yup

spring grotto Sep 27, 2020, 2:50 PM

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Okay. Can you screenshot said error?

carmine hedge Sep 27, 2020, 2:50 PM

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📎 received_609857693022494.jpeg

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The twitter account match

spring grotto Sep 27, 2020, 2:52 PM

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Well it does seem like you're just inputting the wrong Twitter credentials when you get to the Twitter login page (perhaps if you have multiple Twitter accounts, you're inputting the different account's login information) thinkeh But if you're absolutely sure it's correct, contact customer support and ask them to manually unbind it for you and let them know that you're getting that error so that you're not able to unbind it yourself

carmine hedge Sep 27, 2020, 2:52 PM

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And i already try to unlink it via twitter settings

spring grotto Sep 27, 2020, 2:52 PM

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/techsupport

carmine hedge Sep 27, 2020, 2:53 PM

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spring grotto Sep 27, 2020, 2:53 PM

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Pointland contact info for support in case you need it

carmine hedge Sep 27, 2020, 2:54 PM

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Ive been messaging Cs but no response

spring grotto Sep 27, 2020, 2:55 PM

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It is currently the weekend for them now, so it'll most likely be business days (Mon-Fri) before a response is given

carmine hedge Sep 27, 2020, 2:56 PM

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Oke ill wait tommorrow

rigid holly Sep 27, 2020, 3:15 PM

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sup guyz,today i buy depot expansion instead of dock expansion,how can i fix dis problem,or theres no way out?ty

spring grotto Sep 27, 2020, 3:18 PM

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Unfortunately there is no way to reverse the purchase. Sorry ChocolaSorry

rigid holly Sep 27, 2020, 3:18 PM

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Ok,ty 4 answer, have a good day

ionic saffron Sep 27, 2020, 3:21 PM

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Hello, suddenly, I lost my account on the sandy server. I had it bind with yostar and twitter, yet, when I log in it sends me to the tutorial and says I don't have characters on any server

spring grotto Sep 27, 2020, 3:25 PM

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Make sure you're logging into your bind option from the title screen of the game and also just try fully logging into all the servers even if it doesn't show the character icon. The character icon won't show up till you fully log into that particular server as it's client side

ionic saffron Sep 27, 2020, 3:32 PM

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After a few tries it worked, thanks!

spring grotto Sep 27, 2020, 3:33 PM

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RenownThumbsUp

muted atlas Sep 27, 2020, 3:40 PM

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i swear i didn't play it on my phone. this is happen each time when login on PC

📎 unknown.png

sleek tundra Sep 27, 2020, 5:14 PM

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Hello is this the azur lane tech support

outer herald Sep 27, 2020, 6:30 PM

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@muted atlas did you close out your game on your phone first and not minimized it?

graceful wedge Sep 27, 2020, 8:26 PM

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For some reason I am unable to change my PR focus from Roon.. she's 300/300 and I want to switch it.

lean thorn Sep 27, 2020, 8:26 PM

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you are finished in your catchup

outer herald Sep 27, 2020, 8:27 PM

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It's 300 for all the PR1 total

graceful wedge Sep 27, 2020, 8:27 PM

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ooh.. I thought I could do it for all ships to 300.. 😄

elder vapor Sep 27, 2020, 8:32 PM

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I mean the help button in game tells you how it works

graceful wedge Sep 27, 2020, 8:41 PM

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good for u

sinful yoke Sep 27, 2020, 8:47 PM

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MalinStare good for everyone who reads the information given to them

carmine hedge Sep 28, 2020, 12:44 AM

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Any tech support online here?

sinful yoke Sep 28, 2020, 12:44 AM

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whats the issue?

carmine hedge Sep 28, 2020, 12:45 AM

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Cant unbind my 3rd part account

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Im using the same account when i used to bind it but now when im unbinding , It gives me error that its not match but its 100% match

#

@sinful yoke

#

Hello?

sinful yoke Sep 28, 2020, 12:53 AM

#

I see you already spoke to toaster strudel about this issue

#

you already contacted customer support right?

carmine hedge Sep 28, 2020, 12:54 AM

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Yes but no response

elder vapor Sep 28, 2020, 1:00 AM

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it's a 1-4 business day wait on the response, they're on china time, and don't work weekends

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so it's at best 9am for them right now on monday, and could take up to 3 more days before you hear back

maiden spoke Sep 28, 2020, 3:56 AM

#

Sorry if this seems like a rather pointless complaint but could a dev possible fill me in on what is with the RNG to Weapon Skin crates? for the majority of the event, every weapon skin box i've bought has been Manju Tengu Planes... i'm now currently stuck with 5/6/6 of the Manju Tengu Planes and honestly if it's RNG then i'm just unlucky... but i'd really love some sort of info on how I can be so unlucky to constantly be getting that specific skin... I haven't gotten anything different for the past 9 weapon skin boxes i've purchased ...

drowsy jewel Sep 28, 2020, 4:49 AM

#

Hello. I already asked for this earlier, but today is my birthday, and I thought that at least today I could get a yes from you.
I saved gems for a very long time, but out of my stupidity I bought the Sirius l2d skin quite by accident. All I ask of you is the return of the skin to the store with the return of my blood gems .. I would be very happy if you help me :)

(written with google translate, sorry for possible mistakes)

paper wigeon Sep 28, 2020, 5:11 AM

#

Hello I have a problem my account was disabled and now I can't log in to my account ATTENTION because my Facebook account was disabled for just so how to solve this problem

sinful yoke Sep 28, 2020, 5:26 AM

#

please contact customer support and they will help you recover your account, make sure to tell them you dont have access to your facebook

#

/techsupport

carmine hedge Sep 28, 2020, 5:26 AM

#

sinful yoke Sep 28, 2020, 5:27 AM

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@drowsy jewel im very sorry to say that purchases made with gems cannot be returned/refunded

ornate mural Sep 28, 2020, 6:33 AM

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Hey I need a refund, i purchased some gems for error

stray silo Sep 28, 2020, 7:56 AM

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📎 Screenshot_2020-09-28-14-55-25-26_41be58ba4732ca6a1097a3b2524cd3ac.jpg

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again ....😩

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omg re router not 4g not wifi not

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i will try spam login sv 5-10min for play this game why.......😩

tacit hedge Sep 28, 2020, 8:22 AM

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Hey if someone can help me by messaging me i’d highly appreciate it. But im in the JP server and have been for a while but I recently come back to it to not being able to sign in using my twitter bind

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📎 image0.png 📎 image1.png

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If someone can help me i’d highly appreciate it. If not its okay thank you for your time

gaunt heath Sep 28, 2020, 10:45 AM

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is reporting people ingame for bypassing the filter sufficient or do I DM a bot or mod

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📎 Screenshot_20200928-124740_Azur_Lane.jpg

carmine hedge Sep 28, 2020, 1:03 PM

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📎 video0.mp4

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Not able to open tech packs please help ;-;

left quiver Sep 28, 2020, 3:01 PM

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I lost my account helpp ahhhhhhhhhh

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Im pretty sure I binded my account in twitter TacoCry TacoCry TacoCry TacoCry

spring grotto Sep 28, 2020, 3:35 PM

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If you bound w/ Twitter, just log into your Twitter account on the title screen of the game and try fully logging into all the servers (such as Washington, Sandy, etc)

glad summit Sep 28, 2020, 3:56 PM

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I seem to get stuck a lot in eternal loading screens

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Is there any solutions to this

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It's especially annoying post-battle and when finishing builds/orders

wary tinsel Sep 28, 2020, 9:46 PM

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anyone know a fix for not being able to use bulins for LB? i have an unlocked lvl 2 purin and she doesnt show up in the select fodder window even if i check the 2 things in top right

spring grotto Sep 28, 2020, 9:47 PM

#

You need to make sure she's not in any fleets. This includes standard fleets, HM fleets (for ALL hard mode stages W1-11), and event stages. Please do check if the Burin is in any of them yeptune

wary tinsel Sep 28, 2020, 9:48 PM

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ok, thanks - i will do that zWave

uneven oxide Sep 29, 2020, 12:28 AM

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After defeating the boss, my game froze here and I cannot summon the other 5 ships

📎 8BAwkcEal65VIAAAAASUVORK5CYII.png

sacred crane Sep 29, 2020, 1:54 AM

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system 99:none ?

verbal wagon Sep 29, 2020, 2:36 AM

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Hi, where do I go to talk to support as I cant get back into my account even though I had my account binded to my Facebook account

carmine hedge Sep 29, 2020, 5:27 AM

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I logged out of my account and forgot to bind it. Is there any way i can get it back

sinful yoke Sep 29, 2020, 5:27 AM

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/techsupport

carmine hedge Sep 29, 2020, 5:27 AM

#

sinful yoke Sep 29, 2020, 5:28 AM

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please contact customer support to recover your account

carmine hedge Sep 29, 2020, 5:28 AM

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Thank you

sinful yoke Sep 29, 2020, 5:28 AM

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@verbal wagon did you check all the servers when you logged in to FB?

carmine hedge Sep 29, 2020, 8:01 AM

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130 builds no shinano, seriously? Tomorrow morning send me shinano or i will hack NASA with html and drop 130 meteors to you'r office. Here is my UID:339424562.

📎 feels_bad_man.mp4

lyric lodge Sep 29, 2020, 8:03 AM

#

Sure, just do 70 more builds tomorrow and they will send one.

sacred crane Sep 29, 2020, 8:15 AM

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Sea Hornet vs Helldiver for 4star Shinano?

#

oh wrng channel

rotund bough Sep 29, 2020, 8:27 AM

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There will be okay if i unbind my yostar account and bind another one?

#

The email that I usually use can't be accessed because my cellphone is broken and all numbers have died because I almost never use it at all

grim karma Sep 29, 2020, 9:52 AM

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I want to recharge, it says that for the 1st Purchase, it'll be x2. If I bought the $4.99 and get 600 gems(x2 included), will I still get the x2 bonus of $0.99 if I purchase it next?

sinful yoke Sep 29, 2020, 9:54 AM

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yes, 2x applies to all of the packs separately

haughty jasper Sep 29, 2020, 2:12 PM

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I was supposed to get a t5 tech box today, but it's not in my item depot. Is anyone else having this problem?

cyan violet Sep 29, 2020, 2:14 PM

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Hi i purchased the 3rd Anniversary Lucky Bag with PayPal and never receive the item

#

how to get refund or the item?

spring grotto Sep 29, 2020, 2:20 PM

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/techsupport

carmine hedge Sep 29, 2020, 2:20 PM

#

spring grotto Sep 29, 2020, 2:21 PM

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pointLand please do contact customer support if the item is not in your in game mailbox

cyan violet Sep 29, 2020, 2:26 PM

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what if its japanese server??

spring grotto Sep 29, 2020, 2:27 PM

#

Unfortunately I can't say for sure. This is for EN support only. You might be able to check on the community server (linked in #welcome) or check on the subreddit and see if they have the process for the JP server

rich galleon Sep 29, 2020, 4:06 PM

#

Hello,

#

I can't unbind my account from facebook

spring grotto Sep 29, 2020, 4:08 PM

#

Is FB the only bind on your account?

rich galleon Sep 29, 2020, 4:09 PM

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Yeah

spring grotto Sep 29, 2020, 4:11 PM

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That's the reason why then. The game won't allow you to unbind the final bind on your account. So you'll either need to place some more binds on your account (through Twitter and Yotstar) or you can contact customer support directly and ask them to manually get it unbound for you

#

/techsupport

carmine hedge Sep 29, 2020, 4:11 PM

#

spring grotto Sep 29, 2020, 4:11 PM

#

pointLand contact info for support if you need it

rich galleon Sep 29, 2020, 4:14 PM

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I have another question. I switched to a new phone and I started all over but when I tried binding to a new yostar account all that game data got removed. Is that supposed to happen?

spring grotto Sep 29, 2020, 4:17 PM

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It does if you don't choose the correct server. Your account stays on the server that it was created on. So do try logging into all of them and seeing if your account is on any of them

fervent sail Sep 29, 2020, 4:20 PM

#

Hi guy

#

I played Azur lane on my phone and early I deleted a file of the game and logged out so now I have to plow a new account but my old account is a lot of good ships , so what I have to do to get my old account back? I just tied my account to facebook and haven't done it yet with Twetter or Yostar, please help me

spring grotto Sep 29, 2020, 4:23 PM

#

/techsupport

carmine hedge Sep 29, 2020, 4:23 PM

#

spring grotto Sep 29, 2020, 4:23 PM

#

pointLand you will need to contact customer support to retrieve your account

verbal wagon Sep 29, 2020, 4:56 PM

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@sinful yoke I have tried but so far no luck

serene laurel Sep 29, 2020, 7:09 PM

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Is account transfer a thing? Or do I have to start over when I switch servers?

glad sentinel Sep 29, 2020, 7:11 PM

#

Anyone else had the game just like... stop after 50% of sorties?

#

like force restart

elder vapor Sep 29, 2020, 7:12 PM

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@serene laurel no way to swap servers, so if you want to switch you’d start from scratch. It’s been a requested feature though

vale saddle Sep 29, 2020, 7:33 PM

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Game won’t let me buy the New Commanders Support Pack III

📎 image0.png

hollow ridge Sep 29, 2020, 8:07 PM

#

Is Shinano event going to end tomorrow? Or it will be over after 1st October?

sinful yoke Sep 29, 2020, 8:08 PM

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it says it will be over after oct 1st 11:59PM

hollow ridge Sep 29, 2020, 8:09 PM

#

Aha thanks

covert dove Sep 29, 2020, 11:48 PM

#

so due to an error (had to add more money to get it), I purchased the Anniversary Lucky bag and it is acting like I didnt

#

still showing up as not purchased in-game, but my purchase history has it being paid for

#

how can I go about fixing this?

sinful yoke Sep 29, 2020, 11:50 PM

#

/techsupport

carmine hedge Sep 29, 2020, 11:50 PM

#

sinful yoke Sep 29, 2020, 11:50 PM

#

go ahead and send customer support a ticket and they will help you get the lucky bag AmazonPoint

covert dove Sep 29, 2020, 11:50 PM

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thank you so much! UniHappy

#

sent, now I just wait and hope I get it soon, really wanna complete those last 20 pulls for the free Shinano MutsukiHyperStare

#

Also oddly enough it was billed as the "Anniversary Banquet Lucky Bag" instead of the "2020 Party Dress Lucky Bag"
hope that's just a translation issue and not something else

floral flame Sep 30, 2020, 4:13 AM

#

Can I get more packets? The stage is too long and I keep having to reconnect. But if I reconnect, I can't finish the fight.

📎 16014391318140_01.jpg

astral harbor Sep 30, 2020, 5:34 AM

#

Ok so I'm trying to recover my account from my old broken phone and I followed the rules on the support website and binded both accounts through yostar and I sent the info to the support team via email and I need to know if I did anything wrong or if I just keep waiting

#

I didn't bind my account through Twitter or Facebook

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It's a EN account too

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i got it back nvm

sleek tundra Sep 30, 2020, 9:18 AM

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Hello is this the tech support

sinful yoke Sep 30, 2020, 9:18 AM

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yes do you need help?

sleek tundra Sep 30, 2020, 9:19 AM

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Can i play my acct on another device

sinful yoke Sep 30, 2020, 9:26 AM

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yes

civic fable Sep 30, 2020, 12:11 PM

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is 4gb for azur lane normal? i have the 1gb voice pack only apart from the obb and the files i have accumulated over the monthes i have played the game, is there no way to decrease the size and keep the voices, like data for events that stayed in the data folder?

#

even 300-400mb decrease to the AL size will be a blessing, i just need enough space to have some free memory for the phone

candid sundial Sep 30, 2020, 1:31 PM

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Guys about maintance rules "do not delete game" but i delete it on phone cuz i want to redownload to get some space and yes ,i forget this, i have and log on in emulator also but i worry about my account gonna be lost?
Edit: im bind account with facebook and twitter

lyric lodge Sep 30, 2020, 1:40 PM

#

Nope, just pick the right server after logging into your account.

twin hamlet Sep 30, 2020, 1:42 PM

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any way to fix it? or is it game-wide bug?

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7999, now 8529, like how?

silver ore Sep 30, 2020, 1:47 PM

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Possibly tax and stuff

twin hamlet Sep 30, 2020, 1:49 PM

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ah im legally blind

#

thanks

weak lagoon Sep 30, 2020, 1:58 PM

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Can anyone help me recover my account I can't log in when I try it to log in it make me a new account

hollow ridge Sep 30, 2020, 2:21 PM

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will this email gets disappear if i dont collect it?

📎 bandicam_2020-09-30_19-49-54-951.jpg

rose inlet Sep 30, 2020, 2:27 PM

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Yes it has expiration, it's written there

manic peak Sep 30, 2020, 4:05 PM

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is there a reason why this isn't checking? i did a whole map with a bulin mkii on the fleet

📎 unknown.png

elder vapor Sep 30, 2020, 4:13 PM

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Did she take part in combat or was she in the other fleet

manic peak Sep 30, 2020, 4:13 PM

#

she did take part in combat

#

lvl8 at the moment

warped jewel Sep 30, 2020, 5:04 PM

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Maybe the Bilin died? I think it doesn't count if the character in question die before ending the battle

quartz coral Sep 30, 2020, 5:51 PM

#

After doing all 2 UR Bulins mission and reaching the 4k monthly cap then spending 4k Specialized Cores from the Prototype Shop (30k milestone reward, BULIN Support Plan), I am left with 2k Specialized Cores. A week have passed so we get 2 weekly Specialized Cores missions, after completing those my 2k Specialized Cores remains the same, they don't add up at all.

#

📎 Screenshot_20201001-015546.png 📎 Screenshot_20201001-015517.png

lyric lodge Sep 30, 2020, 6:28 PM

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Ehm yeah... you hit the cap. 2000 is the bonus cores from the bullin side mission so 2000+4000-4000 = 2000. Working as intended. Reset is tomorrow (first of October)

quartz compass Sep 30, 2020, 6:31 PM

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Okay. Is it just me, or is the "Use" button from the Saved Meowficers tab not working in the event maps?

#

Like it worked for me on the first half of the event. But on the second half, where we need to change on the required lineup of ship in the event's hard and EX mode, the game doesn't seem to respond by using my saved meowficers

#

It only gets my meowficers selected when I go and get them manually, and not from the "Saved Meowficers" option

glad sentinel Sep 30, 2020, 8:02 PM

#

so if I complete a sortie and my game crashes at the end of it, and when I get back the stage is over, I earned the rewards for completing that stage right?

spring grotto Sep 30, 2020, 8:16 PM

#

Ideally you should have. But crashing at the end of a sortie is always pretty unpredictable

proven rapids Sep 30, 2020, 11:56 PM

#

Hello there, my friend account reset to start, after maintance
Server is already correct
Can someone help?

lunar crystal Sep 30, 2020, 11:57 PM

#

Can someone help? Messages in Juustagram come without pictures, are there any solutions to this problem? file repair not help TT_TT

quartz coral Oct 1, 2020, 12:56 AM

#

Then I should've waited for October to reset before taking the 2 Specialized Cores weekly missions then, that sucks.

#

GWnatesnowSad

quartz compass Oct 1, 2020, 2:08 AM

#

okay I guess it's just me

fervent musk Oct 1, 2020, 2:26 AM

#

hello 🙂 I have a technical issue, is there customer support staff here or do I need a different channel?

vestal sage Oct 1, 2020, 3:01 AM

#

Can anyone help me? I try to log in with my FB account (bind) and it won't let me log in because FB authorization has failed

#

📎 Screenshot_2020-10-01-10-59-55-13_41be58ba4732ca6a1097a3b2524cd3ac.jpg

olive terrace Oct 1, 2020, 3:33 AM

#

i got the trade license and it keeps saying it failed and i’m not getting anything??

full hamlet Oct 1, 2020, 3:49 AM

#

vestal sage Oct 1, 2020, 3:52 AM

#

O

full hamlet Oct 1, 2020, 3:53 AM

#

HELP MEEEEEEEE LongCryland

📎 Screenshot_20201001_104640.jpg

slender wraith Oct 1, 2020, 4:13 AM

#

📎 Screenshot_20201001_120946.jpg

#

Can someone help me for this

steady totem Oct 1, 2020, 4:16 AM

#

I’m also having the same issue ugh

slender wraith Oct 1, 2020, 4:16 AM

#

I cant play..... Please help

full hamlet Oct 1, 2020, 4:18 AM

#

@slender wraith F for us

slender wraith Oct 1, 2020, 4:18 AM

#

I guess no one can help us UniCry

full hamlet Oct 1, 2020, 4:19 AM

#

@slender wraith Try contacting tech support

slender wraith Oct 1, 2020, 4:19 AM

#

This is the last day of getting shinano and this problem occurred.....

full hamlet Oct 1, 2020, 4:19 AM

#

/techsupport

carmine hedge Oct 1, 2020, 4:19 AM

#

full hamlet Oct 1, 2020, 4:20 AM

#

slender wraith Oct 1, 2020, 4:20 AM

#

Well im so far

#

But im still trying to get shinano

full hamlet Oct 1, 2020, 4:20 AM

#

@slender wraith NAH RNG Is the thing

slender wraith Oct 1, 2020, 4:20 AM

#

Using my left cubes...

full hamlet Oct 1, 2020, 4:20 AM

#

May the RNG Be with you comrade

#

RenownThumbsUp

slender wraith Oct 1, 2020, 4:22 AM

#

Same to you..

#

Hope they fixed it already....

#

I dont remember my uid

#

Lol

#

📎 Screenshot_20201001_122409.jpg

#

@full hamlet

#

Why now...

full hamlet Oct 1, 2020, 4:30 AM

#

Oh no

#

@slender wraith Omg

#

Why yostar?!

slender wraith Oct 1, 2020, 4:32 AM

#

SandyCry NogatoPing

full hamlet Oct 1, 2020, 4:32 AM

#

LongCryland

#

My Shipgirls will starve

slender wraith Oct 1, 2020, 4:33 AM

#

@rocky belfry

#

Lets try mentioning the admins or moderator

#

@outer badge

#

Help us please UniCry

outer badge Oct 1, 2020, 4:34 AM

#

With what?

slender wraith Oct 1, 2020, 4:34 AM

#

📎 Screenshot_20201001_120946.jpg

#

Lots of players are experiencing this bug :(

outer badge Oct 1, 2020, 4:35 AM

#

who are the "lots"?

slender wraith Oct 1, 2020, 4:36 AM

#

Well as far as i know me, loli cardinal bryantiffic

steady totem Oct 1, 2020, 4:36 AM

#

I am as well

sharp shale Oct 1, 2020, 4:36 AM

#

the problem is on facebook's side and not azur lane afaik, try updating your facebook account

outer badge Oct 1, 2020, 4:36 AM

#

Yeah, AL side is fine

steady totem Oct 1, 2020, 4:37 AM

#

Yeah it is the Facebook end not AL, because I can’t login to other things using Facebook as well

full hamlet Oct 1, 2020, 4:37 AM

#

hmmmmmm..... Ok

#

Sorry for the inconvenience mods

steady totem Oct 1, 2020, 4:37 AM

#

slender wraith Oct 1, 2020, 4:38 AM

#

UniCry

full hamlet Oct 1, 2020, 4:38 AM

#

steady totem Oct 1, 2020, 4:40 AM

#

Ah ok cheers I’ll see if that fixes anything @full hamlet

sinful yoke Oct 1, 2020, 4:40 AM

#

a user fixed the error before by changing their FB icon

thorn galleon Oct 1, 2020, 4:41 AM

#

z35wow

full hamlet Oct 1, 2020, 4:41 AM

#

thorn galleon Oct 1, 2020, 4:41 AM

#

How

#

Im sed

slender wraith Oct 1, 2020, 4:42 AM

#

I update my fb app and its still showing

sinful yoke Oct 1, 2020, 4:43 AM

#

please contact customer support if the error does not resolve itself

#

/techsupport

carmine hedge Oct 1, 2020, 4:43 AM

#

slender wraith Oct 1, 2020, 4:43 AM

#

I dont remember my uid ._.

sinful yoke Oct 1, 2020, 4:43 AM

#

tell them you dont have it

full hamlet Oct 1, 2020, 4:43 AM

#

@slender wraith Oof

thorn galleon Oct 1, 2020, 4:44 AM

#

Oh same ._.

sinful yoke Oct 1, 2020, 4:45 AM

#

please do the same then

thorn galleon Oct 1, 2020, 4:45 AM

#

RenownThumbsUp

full hamlet Oct 1, 2020, 4:45 AM

#

@sinful yoke > a user fixed the error before by changing their FB icon
@sinful yoke ummm about this thing i dont really quite understand what you said

vague orchid Oct 1, 2020, 4:50 AM

#

Cant log into acc

#

Fb issues

#

Infinite load screen

thorn galleon Oct 1, 2020, 4:53 AM

#

UniCry

slender wraith Oct 1, 2020, 4:54 AM

#

I think you can still play it if its the one that is logged in

sharp shale Oct 1, 2020, 4:54 AM

#

FB icon = facebook profile picture

slender wraith Oct 1, 2020, 4:55 AM

#

But in my case my brother plays the game using the same phone

vague orchid Oct 1, 2020, 4:57 AM

#

Is it only an ios problem

#

Or is android also having issues

slender wraith Oct 1, 2020, 4:58 AM

#

📎 Screenshot_20201001_120946.jpg

#

This one??

vague orchid Oct 1, 2020, 4:58 AM

#

Yes

slender wraith Oct 1, 2020, 4:58 AM

#

Well android also

vague orchid Oct 1, 2020, 4:58 AM

#

okay making sure

#

Thanks mate

slender wraith Oct 1, 2020, 4:58 AM

#

No problem

#

I tried everything they say but nothing works sooooo

vague orchid Oct 1, 2020, 4:59 AM

#

Same, i reinstalled the app 4 times

#

Same with fb app

#

Nothing works

slender wraith Oct 1, 2020, 5:00 AM

#

That might be a bug prob

vague orchid Oct 1, 2020, 5:00 AM

#

Yeah. i guess people already filed a report

slender wraith Oct 1, 2020, 5:06 AM

#

I filed also

#

Hope it will be okay after this maintenance.... I didnt get shinano because of this prob.....

vague orchid Oct 1, 2020, 5:14 AM

#

i barely managed to get her

slender wraith Oct 1, 2020, 5:24 AM

#

Well didnt know if ill get her '-'

#

I got 7 suzutsuki 2 kii 5 chiyoda 6 chitose

#

:3

#

Well i dont mind if i dint get shinano juat kashino and im satisfied

vague orchid Oct 1, 2020, 5:41 AM

#

Watch u be bless by the gods and get shinonano

sinful yoke Oct 1, 2020, 5:46 AM

#

you need to contact customer support

slender wraith Oct 1, 2020, 5:51 AM

#

Well i made 10 pull ups :3

#

Already did

stiff raven Oct 1, 2020, 7:23 AM

#

Hey, so, that free 10-pull we got, 15k coins 20 cubes, I read the message alongside it thoroughly and not once did it mention an expiry date. It never said "redeem by 10/1/20" or anything like that, but now it's gone. Is this a bug or is this intentional?

📎 unknown.png

#

📎 unknown.png

#

it still shows the notification but the mail just isn't there

#

i have restarted my game

#

not sure if this is a bug or not so tech support first

vital sequoia Oct 1, 2020, 7:28 AM

#

📎 Screenshot_2020-10-01-15-17-21-14_41be58ba4732ca6a1097a3b2524cd3ac.jpg

#

Stuck in the loading screen but i have fast internet

lyric lodge Oct 1, 2020, 7:57 AM

#

@stiff raven It said expires by the 5th yeah. Try scrolling down to the bottom, that usually loads up more messages, see if it loads up that mail.

stiff raven Oct 1, 2020, 7:58 AM

#

Did it? huh wtf

#

my bad then ill try it thank you

#

it loaded but for the record it doesn't say anything about by the 5th

📎 unknown.png

#

thanks regardless

lyric lodge Oct 1, 2020, 8:00 AM

#

There were 2 mails with 15k coins and 20 cubes. That one is the older one, without 200 gems. The one with the gems expires, the one above doesn't.
I was under the impression you were talking about the gem-one. Just good old misunderstanding. Glad you found your mail though.

stiff raven Oct 1, 2020, 8:05 AM

#

ah yeah cheers

slender wraith Oct 1, 2020, 8:16 AM

#

Are you able to play guys??

sinful yoke Oct 1, 2020, 8:16 AM

#

did you contact customer support regarding the FB error code?

slender wraith Oct 1, 2020, 8:17 AM

#

Uhhh i found the prob

sinful yoke Oct 1, 2020, 8:19 AM

#

what was it?

vestal sage Oct 1, 2020, 8:20 AM

#

I also want to know

#

Oh, I think I found a solution

#

Basically go to your FB profile (use the app) and click the thing that says "update your profile" and pretty much skip all of it. If not then it's just probably a technical issue that has been fixed just moments ago.

thorn galleon Oct 1, 2020, 8:26 AM

#

i got in

#

thx

vestal sage Oct 1, 2020, 8:31 AM

#

Oh, you did the thing I said and worked?

slender wraith Oct 1, 2020, 8:33 AM

#

Fix the assets in the settings

#

Thats what i did

thorn galleon Oct 1, 2020, 8:49 AM

#

:))

subtle eagle Oct 1, 2020, 3:11 PM

#

Good evening. I lost my account because of deleting the game. After downloading it back, I couldn`t recover my progess by Yostar account. My email adress was not accepted. How to recover the progress?

grizzled parrot Oct 1, 2020, 6:35 PM

#

Hey, I was trying to access my account on another device and I had used Twitter to bind that account, but now after trying to retrieve the account on the title screen of the new device, it just started a blank account and I cannot unbind my Twitter from this new blank account. I still have access to the old account on the previous device.

ember quiver Oct 1, 2020, 6:46 PM

#

:3 SO !!!

#

I know i mentioned this before but i lost my account when i had to reset my phone to factory and well I've been trying with CS and honestly gone no where. even providing all the info they kept asking for. So with the new account i have started over and mostly got somethings back. Should i just leave it at that ?

carmine hedge Oct 1, 2020, 8:56 PM

#

Hi! I have some problems with my Azur Lane account- my twitter account was suspended and i can't unbind that twitter account. Need help with unbinding. If i try to disconnect twitter i see "the third party account does not match" message.

celest cedar Oct 1, 2020, 9:03 PM

#

What does the "Failed to update file: [4]" message mean?

spring grotto Oct 1, 2020, 9:07 PM

#

@carmine hedge You would need to contact customer support for them to unbind it for you

#

/techsupport

carmine hedge Oct 1, 2020, 9:07 PM

#

spring grotto Oct 1, 2020, 9:08 PM

#

@celest cedar That error either means a network issue or a file issue that requires a reinstall of the game. First try restarting your device and network router. Or a different network connection if possible

celest cedar Oct 1, 2020, 9:10 PM

#

Cool

grizzled grotto Oct 2, 2020, 12:38 AM

#

G'day
I have a question.. is there some sort of way I can change my Email address/link a new adress with the game..?

📎 Screenshot_20201001-173531_Azur_Lane.jpg

sinful yoke Oct 2, 2020, 1:53 AM

#

please contact customer support so they can remove that email and you can add a new one SandyWink @grizzled grotto

#

/techsupport

carmine hedge Oct 2, 2020, 1:53 AM

#

grizzled grotto Oct 2, 2020, 1:56 AM

#

@sinful yoke Thanks very much

mighty seal Oct 2, 2020, 3:48 AM

#

says "payment unsuccessful transaction was declined" when i try to buy gems with google play balance

#

idk what's happening

harsh copper Oct 2, 2020, 3:58 AM

#

yostar wants you to buy better things for life

mighty seal Oct 2, 2020, 4:01 AM

#

probably accurate

mighty seal Oct 2, 2020, 4:26 AM

#

anyone here that can help me please?

spring grotto Oct 2, 2020, 4:30 AM

#

If the message is coming from Google, the issue could be your local currency isn't supported (such as if the game isn't available in your region and you downloaded it via a third party) or taxes are causing it to go over the amount you have in your balance

mighty seal Oct 2, 2020, 4:31 AM

#

i live in the US, so it definitely should be supported. And I definitely have enough to also account for taxes

spring grotto Oct 2, 2020, 4:33 AM

#

Hm...well Google is denying it for some odd reason then. Perhaps try stopping google play services and then restarting them in your phone?

mighty seal Oct 2, 2020, 4:42 AM

#

force stopping gplay store didnt work either, also tried reinstalling the game, didnt work

spring grotto Oct 2, 2020, 4:44 AM

#

Unfortunately I'm not sure then. You could try contacting google support and seeing if they can give you any info on the denial on the backend. You could also try contacting AL support if you'd like, but as the error is coming from Google, I'm not sure if they'd have as much information thinkeh

#

!bugreport

fair shellBOT Oct 2, 2020, 4:44 AM

#

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

spring grotto Oct 2, 2020, 4:45 AM

#

Pointland AL support contact info if you'd like it

mighty seal Oct 2, 2020, 4:45 AM

#

ty for trying to help, really appreciate it

spring grotto Oct 2, 2020, 4:48 AM

#

No problem. Sorry I couldn't offer anything solid tho ChocolaSorry

teal hill Oct 2, 2020, 6:16 AM

#

so i tried purchasing gems from the 80$ pack but i think the game denied the gems for whatever reason to my account. was planning to do last minute rolls but yeah pretty much got robbed by the system error

teal hill Oct 2, 2020, 6:32 AM

#

update: requested a refund through the apple support system hopefully it goes through

void field Oct 2, 2020, 7:14 AM

#

Hi, is there any way to request a refund from purchasing gems? I was buying the $40 pack for last minute rolls but it didn't make it in time

rugged marlin Oct 2, 2020, 7:30 AM

#

What is this

📎 image0.png

lyric lodge Oct 2, 2020, 7:36 AM

#

Log mode, just click hide on the left

agile onyx Oct 2, 2020, 7:50 AM

#

I'm getting a system error 1 on event stages, and restarting the game isnt helping. On normal stages I'm able to move perfectly fine

sinful yoke Oct 2, 2020, 7:52 AM

#

can you try redoing your fleets?

agile onyx Oct 2, 2020, 7:56 AM

#

Sure one moment t

#

Ok, that fixed it, thanks

steel atlas Oct 2, 2020, 8:54 AM

#

wrong channel #trophy-room @wooden storm

wooden storm Oct 2, 2020, 8:54 AM

#

My bad I thought it was when I posted it

wide thunder Oct 2, 2020, 9:38 AM

#

Just purchased gems using an apple fund method, it said purchase was successful and it was gonna send me gems then I get a payment receipt verification error 200150 and gems weren’t added

#

But my apple account fund decreased though

mellow whale Oct 2, 2020, 9:54 AM

#

I don't know if this is the right place to ask but does anyone here have a huawei device? I can't seem to find a way to install azur lane through the huawei play app

ruby flare Oct 2, 2020, 10:34 AM

#

Im going to farm my first P.R ship (sant louis) im not pro, can anyone recommend me do something to get it as faster as possible.

elder vapor Oct 2, 2020, 10:40 AM

#

#gameplay-help

ruby flare Oct 2, 2020, 10:42 AM

#

sorry i didnt saw it

marble ember Oct 2, 2020, 10:54 AM

#

So I dont really know how to really describe my problem or where to put this but just as of today my phone stopped working properly.
I recently heard of BlueStacks and Nox and I dont know if Emulators are allowed to use on Azur Lane and I tried looking it up on the internet but all I could find was that people have been using Emulators for years without having a problem but I am still sceptic about it.

Should I use BlueStacks/Nox until I get a new phone or should I do nothing and wait till I get a new phone?

viscid ledge Oct 2, 2020, 11:10 AM

#

The dreamwaker exchange event I thought the exchange portion for points lasts til 10/7 but for some reason I can't see the exchange shop anymore T_T

lyric lodge Oct 2, 2020, 11:11 AM

#

@marble ember You can use an emulator till new phone. I did the same.

viscid ledge Oct 2, 2020, 11:11 AM

#

I just saw it I'm an idiot guhehehehe

marble ember Oct 2, 2020, 11:14 AM

#

And there wont be any issues with this?

lyric lodge Oct 2, 2020, 12:10 PM

#

Nope none whatsoever

carmine hedge Oct 2, 2020, 3:06 PM

#

Hi! twitter-logout page asks to enable JavaScript in the in-game-browser, but nothing works. Can't logout from suspended account to rebind it to another account. Any suggestions how to solve this problem?

Upd: Solved by installing Twitter app. Binding goes to app instead of in-game-browser. Finally can play safely 🙂

📎 unknown.png

clever fjord Oct 2, 2020, 6:39 PM

#

Getting a hash l2d file failure, and asking to check again. No app update, rebooted phone, still no luck. Anyone have any ideas?

sinful yoke Oct 2, 2020, 6:39 PM

#

you need to reinstall HelenaPlease

clever fjord Oct 2, 2020, 6:40 PM

#

oof

#

Thanks for the quick answer

#

Re-installed the game, different hash file check failed. BataanCry

vapid relic Oct 2, 2020, 7:37 PM

#

Anyone have a fix for the app freezing for a few seconds when I get a battle going?

glad summit Oct 2, 2020, 8:03 PM

#

How long should I wait before contacting customer support about not receiving items after payment was made?

sinful yoke Oct 2, 2020, 8:26 PM

#

4 business days

#

ah wait

#

no haha contact them right now

#

I accidentally misread it as when should you send a followup SandyWink

#

if you need their contact information:

#

/techsupport

carmine hedge Oct 2, 2020, 8:27 PM

#

sinful yoke Oct 2, 2020, 8:27 PM

#

its listed above AmazonPoint

glad summit Oct 2, 2020, 8:27 PM

#

Thanks

#

I have it already

#

Just wanted to know how long I should wait

#

This happened last time I made a purchase as well

#

I do it so seldom, Apple needs me to verify my card details every time, and this fucks up the transaction, somehow

lunar crystal Oct 2, 2020, 10:20 PM

#

How i can connect with tech support?

glad summit Oct 2, 2020, 11:50 PM

#

Click the link the bot sent

stuck eagle Oct 3, 2020, 12:54 AM

#

I got disconnected from the game during a cut scene. The game then said I was logged in on another device. When I logged back in the game said I unlocked 290 ships, but there are 289 in my port.

#

I don't know how to check if all my ships are still here.

rigid citrus Oct 3, 2020, 4:58 AM

#

what does verification failed : 100303 means?

rigid citrus Oct 3, 2020, 5:22 AM

#

please help when i typed in my verification code it keeps on saying verification failed: 100303 what is happening

sinful yoke Oct 3, 2020, 5:29 AM

#

is it an expired code

rigid citrus Oct 3, 2020, 5:44 AM

#

no i have tried a few times

rancid latch Oct 3, 2020, 5:58 AM

#

has anyone tried running AL in an android emu in WARM

tidal stirrup Oct 3, 2020, 12:29 PM

#

hello, my friend is having some login issues in the game and he would like to contact you guys via email

#

what's your support email address?

harsh copper Oct 3, 2020, 1:02 PM

#

/techsupport

carmine hedge Oct 3, 2020, 1:02 PM

#

tidal stirrup Oct 3, 2020, 1:29 PM

#

Thanks 🍺 🍺

carmine hedge Oct 3, 2020, 10:27 PM

#

Does anyone know when yostar will get Kaga and akagi plushies...?

sinful yoke Oct 3, 2020, 11:29 PM

#

we dont know

true ferry Oct 4, 2020, 2:01 AM

#

Where do I get started with emulators for AL? I ifnd it a pain in the butt to navigate the game UI o my phone lately duet oclmuminsess>~<

true ferry Oct 4, 2020, 2:22 AM

#

Oing whem respomse set'

harsh copper Oct 4, 2020, 4:01 AM

#

What emulator do u use

#

For pc?

true ferry Oct 4, 2020, 4:17 AM

#

yee

#

At least that's waht I want to obtain and learn to sue

nimble star Oct 4, 2020, 4:48 AM

#

@true ferry the most popular options are bluestacks, nox and memu

#

performance can vary, depending on the machine even the software itself could make a difference

#

you shouldn't have too much issue figuring it out tho, the interface is the same as your phone

true ferry Oct 4, 2020, 5:26 AM

#

Ah, so pick one of the options, download it, and it should be common sense from there?

safe merlin Oct 4, 2020, 7:09 AM

#

Hey guys, id like to ask what may be the problem with my app. I just updated it and after the yostar logo it just all goes black and does not load

#

I havent played in months bc of work and just got free time

flat jetty Oct 4, 2020, 7:23 AM

#

No monthly login reward

#

We have daylight savings

empty fern Oct 4, 2020, 7:40 AM

#

I reported no monthly login reward

flat jetty Oct 4, 2020, 7:44 AM

#

Cheers!

#

Who did u contact?

#

I can also report

empty fern Oct 4, 2020, 9:26 AM

#

@flat jetty It says that known bug

royal nebula Oct 4, 2020, 12:11 PM

#

Who should you contact to be able to find your account?

sharp shale Oct 4, 2020, 4:36 PM

#

/techsupport customer support

carmine hedge Oct 4, 2020, 4:36 PM

#

proven loom Oct 4, 2020, 8:28 PM

#

If you think the game seems to be extremely slow, it might be that you previously visited the dock. Why? It seems that the game fails to "garbage collect" correctly or in simpler terms, the game seems to keep all the images in memory without releasing them and thus might slow down your phone, the more ships you have. Thus a solution to have a bit smoother gameplay: restart the game and go straight into battle, but avoid the dock as much as possible. Might help ya.

dusky crane Oct 4, 2020, 10:05 PM

#

Can someone help me in the morning game was ok I sleep for a couple hours and now cant get in

📎 Screenshot_20201004_170326_com.YoStarEN.AzurLane.jpg

hollow ridge Oct 4, 2020, 10:22 PM

#

Anyone knows the exact time when the DLC will launch of ALC?

lyric lodge Oct 4, 2020, 10:24 PM

#

Crosswave? If so no since that's up to IFI, not the people involved in Azur Lane

hollow ridge Oct 4, 2020, 10:25 PM

#

aha

sinful yoke Oct 4, 2020, 10:26 PM

#

@dusky crane log into one of your binds through the left side buttons

dusky crane Oct 4, 2020, 10:28 PM

#

Ah it worked , thank you!!!

carmine hedge Oct 5, 2020, 12:37 AM

#

so my phone kicked the bucket, I got a new one and tried reconnecting my account but turns out my account was bound from a now defunct twitter, can i somehow get my account back or am i gonna lose 2 years worth of gameplay?

spring grotto Oct 5, 2020, 12:46 AM

#

/techsupport

carmine hedge Oct 5, 2020, 12:46 AM

#

spring grotto Oct 5, 2020, 12:46 AM

#

Pointland contact customer support and let tehm know that the Twitter bind on your account is no longer useable. They'll help you recover it

carmine hedge Oct 5, 2020, 12:49 AM

#

sweet thank you! I have all the info too like my UID and stuff written down so hopefully it'll be an easy fix

spring grotto Oct 5, 2020, 1:02 AM

#

RenownThumbsUp

dusky horizon Oct 5, 2020, 4:15 AM

#

When I tried to start Azur Line on my phone, it gets stuck in the looking for updates screen, if I wait like 5 or 10 minutes I can login in but it feels really laggy, is there a solution or is a server issue?

spark cape Oct 5, 2020, 4:52 AM

#

For my research focus, I can't change my selection. It's stuck on Roon. It doesn't give me the option to switch. It just says "Confirm Selection" where the "Switch Selection" is supposed to be.

sharp shale Oct 5, 2020, 6:12 AM

#

@spark cape you already used up your 300 catch up prints

ancient wharf Oct 5, 2020, 9:11 AM

#

who should i contact i need help fast

#

my account has beed hacked

sinful yoke Oct 5, 2020, 9:12 AM

#

/techsupport

carmine hedge Oct 5, 2020, 9:12 AM

#

sinful yoke Oct 5, 2020, 9:12 AM

#

AmazonPoint use above link

ancient wharf Oct 5, 2020, 9:12 AM

#

ty

bronze pilot Oct 5, 2020, 9:53 AM

#

uh ive checked over my internet a couple times and tried restarting bluestacks a few times too help

📎 Screenshot_2020-10-05_at_5.52.49_PM.png

jolly sierra Oct 5, 2020, 10:26 AM

#

@ancient wharf hi

ancient wharf Oct 5, 2020, 10:26 AM

#

yes

jolly sierra Oct 5, 2020, 10:26 AM

#

could u send your relevant details here again?

ancient wharf Oct 5, 2020, 10:27 AM

#

what do you need exactly ?

jolly sierra Oct 5, 2020, 10:27 AM

#

email, uid, twitter, gplay receipts etc

ancient wharf Oct 5, 2020, 10:27 AM

#

okey

bronze pilot Oct 5, 2020, 10:39 AM

#

ive checked over a ton

📎 Screenshot_2020-10-05_at_5.52.49_PM.png

#

mfw no one taking notice

jolly sierra Oct 5, 2020, 10:44 AM

#

@bronze pilot have u tried on your phone?

bronze pilot Oct 5, 2020, 10:45 AM

#

my phone works

#

but bluestacks doesnt

#

im gonna try restart my computer

jolly sierra Oct 5, 2020, 10:46 AM

#

we cant help with this as it is a emulator issue, not a game issue.

gaunt heath Oct 5, 2020, 10:46 AM

#

are submarines known to be broken

#

im playing 10-4 and they dont appear on the map i think

#

nvm.

ember moon Oct 5, 2020, 12:48 PM

#

can't load up the game on nox?

📎 unknown.png

dusky horizon Oct 5, 2020, 6:06 PM

#

Lexington server, when I start Azur Lane, I get stuck in the "looking for updates" screen, after a few minutes it let's me login but the news screen doesn't show info and things don't load, specially images. Can I do something? This started 2 days ago, I usually can open the game in seconds.

twilit mantle Oct 5, 2020, 8:41 PM

#

What do I do if I forgot my Secondary Password?

sinful yoke Oct 5, 2020, 9:17 PM

#

you need to contact customer support in order to reset it @twilit mantle

#

/techsupport

carmine hedge Oct 5, 2020, 9:17 PM

#

noble helm Oct 6, 2020, 6:50 AM

#

I have this issue of my game keeps force restarting, but my internet connection is fine. I need help because i can't stand it anymore. I can't even grind properly

frank bay Oct 6, 2020, 6:56 AM

#

Try reinstalling the game (make sure your account is bound first) @noble helm

noble helm Oct 6, 2020, 7:05 AM

#

Is there No other choice? @frank bay

fair scroll Oct 6, 2020, 12:20 PM

#

Can someone tell me what I have done? I received multiple reports earlier. If my muting is reasonable, I will not raise a complaint but if it isnt...

I did tried to help a fellow player who got muted for unknown reasons by telling him to file a complaint.

Anyway here it is.

📎 Screenshot_20201006_140931_com.YoStarEN.AzurLane.jpg

#

/techsupport

carmine hedge Oct 6, 2020, 12:25 PM

#

frosty lintel Oct 6, 2020, 4:45 PM

#

So I have this issue that been goin' on for a long time, I sometimes don't recieve a notification for research projects but no issues for commissions & trainin' classroom only researches, I tried fixin' the assets & reinstallin' the game but none fixed the issue, any ideas what I could do to fix it?

dense island Oct 6, 2020, 6:02 PM

#

i need help recovering my old account

spring grotto Oct 6, 2020, 6:12 PM

#

Did you have it bound to FB, Twitter, or Yostar?

dense island Oct 6, 2020, 6:14 PM

#

i binded it on twitter

spring grotto Oct 6, 2020, 6:20 PM

#

Okay. Please do follow the pinned image then to get the account back ChocolaWink

dense island Oct 6, 2020, 6:29 PM

#

thx

past lynx Oct 6, 2020, 8:38 PM

#

Hey hey how long does it take to receive gems after a purchase?

sinful yoke Oct 6, 2020, 8:38 PM

#

it should be instant

past lynx Oct 6, 2020, 8:39 PM

#

Yea its been a couple hours e.e

#

Ima look to make sure it went through

#

So im guessing I gotta wait?

📎 image0.png

sinful yoke Oct 6, 2020, 8:42 PM

#

were you charged yet?

past lynx Oct 6, 2020, 8:46 PM

#

yes

#

Its a first time purchase too

#

Looking at akashi it still says I have a 2x first time purchase bonus

sinful yoke Oct 6, 2020, 8:48 PM

#

/techsupport

carmine hedge Oct 6, 2020, 8:48 PM

#

sinful yoke Oct 6, 2020, 8:48 PM

#

please contact customer support regarding the purchase issue AmazonPoint

past lynx Oct 6, 2020, 8:49 PM

#

Alight thank you

fair scroll Oct 6, 2020, 10:36 PM

#

Hello

#

I made a request also in your help page. Can i ask for a reason I was banned?

#

If the reason is itself unreasonable, can I be unbanned and my reporters be given sufficient punishment. This itself isnt an enjoying experience.

sinful yoke Oct 6, 2020, 10:41 PM

#

thats something only customer support can answer

fair scroll Oct 6, 2020, 10:41 PM

#

I already made a request over there.

#

It seems that only a machine made a reply to me.

spring grotto Oct 6, 2020, 10:45 PM

#

Support can take upwards of 1-4 business days to respond. And as well, the team is currently on holiday leave

fair scroll Oct 6, 2020, 10:46 PM

#

If its 1-4 days, then it seems that its better to wait for my 12 hours mute period to be over. Is it?

spring grotto Oct 6, 2020, 10:47 PM

#

For a mute, yes

fair scroll Oct 6, 2020, 10:47 PM

#

Can we atleast know why were muted?

sinful yoke Oct 6, 2020, 10:47 PM

#

(business days)

spring grotto Oct 6, 2020, 10:47 PM

#

You'd have to ask support when they respond if they can inform you of the reason. They can possibly tell you

fair scroll Oct 6, 2020, 10:51 PM

#

If possible, can someone make amendments on the reporting system and atleast let the muted person defend themselves? Isnt being muted for defending a fellow player who is desperately finding a reason for why they were muted quite strange, isnt it?

spring grotto Oct 6, 2020, 10:53 PM

#

Well the game runs off of an automated report system. If the devs want to change it though, it would have to be up to them

fair scroll Oct 6, 2020, 10:56 PM

#

An autonated report system? I dont even know that exists. And much more I have no idea what are the rules behind it. Is there atleast a manual on which we can find the rules?

spring grotto Oct 6, 2020, 10:56 PM

#

There isn't. It's just a simple system of "If a player receives enough reports in a set amount of time: they get muted". We don't know the specifics behind it though

fair scroll Oct 6, 2020, 10:58 PM

#

So if a player is reported for no reasonable reason but simply because the reporter doesnt like him or simply because he wants him silenced, if enough players reports him, then his muted?

#

So an organized group of friends can block a person from the chat? Because they dont like what his saying? Even though the player has done no violations to the terms and conditions he has agreed with?

sinful yoke Oct 6, 2020, 11:03 PM

#

unfortunately so

fair scroll Oct 6, 2020, 11:11 PM

#

Then isnt this problem in itself is a big one? I dont know what the other servers are doing, the Chinese, Japanese or Korean servers, but in the global or EN server, it is quite something. We atleast want to know why we are muted, who muted us.

How can I know what to avoid if I don't even know what to avoid? And in the wide world out there, there are a plethora of beliefs and any of of those beliefs and customs can come into conflict with each other, causing one party to use the report system to there unknowing victims.

#

For example, a player who defends their homeland, Russia, could be banned by players from post Soviet territory by merely reminiscing the Soviet Union. Or I, a person who believes in socialism and likes China would be easily a target for muting for those who are against it.

Lets admit it, we cannot escape those kind of conversations. Especially in times like this.

mossy sonnet Oct 7, 2020, 4:30 AM

#

What happens if I get all 5 attempts wrong for my secondary password?

#

I know what my secondary password is, I just want to make sure it doesn't do something crazy like lock the game forever

tardy dew Oct 7, 2020, 11:45 AM

#

There is a network error in game log ins...am i the only one?

uncut osprey Oct 7, 2020, 2:14 PM

#

Are there any plans to implement server switching?

#

Atm, a friend I have is on Avrora and would like to swap to washington

#

Please ping me if anyone has an answer to this

carmine hedge Oct 7, 2020, 4:54 PM

#

When I start azur lane I see this and it will not despair even if I wait for 20min

📎 Screenshot_20201007-184257_Azur_Lane.jpg

sinful yoke Oct 7, 2020, 4:54 PM

#

are you using a stable internet connection?

carmine hedge Oct 7, 2020, 4:54 PM

#

Yes??

#

Yes??

sinful yoke Oct 7, 2020, 4:55 PM

#

is your connection slow and kind of bumpy?

carmine hedge Oct 7, 2020, 4:55 PM

#

Not at all

sinful yoke Oct 7, 2020, 4:56 PM

#

if not, make sure you are using a wifi connection, if it still does not work you may need to use a VPN

carmine hedge Oct 7, 2020, 4:57 PM

#

I see

#

I will try

#

Thanks btw

#

I know somting! If I delete and then download azur lane again

sinful yoke Oct 7, 2020, 5:02 PM

#

well generally a black screen is a connection issue, but that might help your case

carmine hedge Oct 7, 2020, 5:03 PM

#

Yhea I guess my connection is just fine otherwise can I play arknights? Thays the same maker UnicornFused

carmine hedge Oct 7, 2020, 6:44 PM

#

@sinful yoke thanks for the big help! It works!

spare stratus Oct 7, 2020, 8:31 PM

#

Uhh, I got a question, is there any incompatibilities with Android 10?

#

I just updated my phone and the game stopped loading right after

spare stratus Oct 7, 2020, 9:04 PM

#

📎 Screenshot_20201007-160337.png

spare stratus Oct 7, 2020, 9:21 PM

#

@sinful yoke

sinful yoke Oct 7, 2020, 9:21 PM

#

you will need to reinstall to fix that

spare stratus Oct 7, 2020, 9:22 PM

#

YuzukiSigh

#

Damn, that's what I feared

brave brook Oct 7, 2020, 9:29 PM

#

Hi I just purchased gems for my account and for some reason they weren't deposited into my account?

keen bluff Oct 8, 2020, 5:13 AM

#

I want to unbind my existing Yostar account and bind my game with a new Yostar account.

this is because, I can't log in in-game using my Yostar account at all. I'm always using twitter/FB to log-in.

To verify my doubts,I tried resetting my yostar account password n it told me that no such accounts with that email exist.

#

Well i could also be worng here.... maybe we can only log in using Twitter/FB only and the Yostar account is for security purposes only?????

I tried resetting at the yostar.store page so...... I guess the store page accounts and our binded Yostar accounts are not related at all???????

I'd be grateful if anyone could help me.

sinful yoke Oct 8, 2020, 6:44 AM

#

you need to use a generated code to login with yostar account system, you do not use a password

#

in this case, YAS and a yostar store account are different @keen bluff

keen bluff Oct 8, 2020, 6:49 AM

#

Mmhmm,I see... I guess I'll later try to use the YAS to reset my password then.

sinful yoke Oct 8, 2020, 6:55 AM

#

please check the pinned messages for info on how to login to a YAS in azur lane

tired pendant Oct 8, 2020, 8:13 AM

#

Hi can I ask if I could by gems using GPC (Google Play Cards)?

sinful yoke Oct 8, 2020, 8:34 AM

#

yes you can

still leaf Oct 8, 2020, 10:28 AM

#

I have same problem as potato san and rebel miku mix
Azur Lane down for me
Stuck at opening loading screen (forever bouncing manjuus);
Physical Location: Hawaii;
Server: Washington
Started: ~20 minutes ago
Phone: Moto z4
Attempted Troubleshooting:
Restart app/phone, force stop

#

indeed, fix works here. welp, goodbye data i guess? worth

sinful yoke Oct 8, 2020, 10:32 AM

#

may need to temporarily use a vpn to login through wifi

#

apps

violet surge Oct 8, 2020, 11:01 AM

#

Hi! I write with the help of a translator) I have an account that I last logged in to about a year ago. It is linked to Facebook , but I can't log in to it(

spring grotto Oct 8, 2020, 11:23 AM

#

Please follow the bottom half of this picture guide to get back into your account YeptuneNod https://images-ext-1.discordapp.net/external/zKywXSIMeC26wNrCSylSHhwtCD37tgictM3T6h25A2w/https/i.imgur.com/s4Cqd5Bh.jpg

violet surge Oct 8, 2020, 11:29 AM

#

It's not that simple. I've already tried logging in to all servers via Facebook. Nothing has changed , training has started everywhere

spring grotto Oct 8, 2020, 11:30 AM

#

And you logged into your Facebook account on the title screen of the game?

violet surge Oct 8, 2020, 11:32 AM

#

Absolutely.

spring grotto Oct 8, 2020, 11:33 AM

#

Okay. If you did log in there and tried logging into all the servers, it sounds like you might be using the wrong Facebook account or the account wasn't bound correctly thinkeh But please do go ahead and contact customer support and they'll help you with the account and get it back YeptuneNod

#

/techsupport

carmine hedge Oct 8, 2020, 11:33 AM

#

spring grotto Oct 8, 2020, 11:33 AM

#

Pointland contact options for customer support

violet surge Oct 8, 2020, 11:34 AM

#

See. On one server, I decided to finish training and link my account to Facebook. There I saw the following : "Please untie the old account : 100123"

spring grotto Oct 8, 2020, 11:40 AM

#

Hm...well sounds like you didn't try getting back into the account correctly thinkeh Make sure you're logging into Facebook from the title screen of the game. And then once you get logged in correctly from there and get a login successful message, try fully logging into all the servers, such as Amagi, Washington, Sandy, etc.

violet surge Oct 8, 2020, 11:48 AM

#

It doesn't help. If it was that simple , I could do it with random dudes on YouTube. I have already filled out the form in the support service. Let's see what they say

rocky talon Oct 8, 2020, 1:40 PM

#

What is uid

jolly robin Oct 8, 2020, 1:56 PM

#

uh

#

you dont post that personal info here

#

/techsupport

carmine hedge Oct 8, 2020, 1:56 PM

#

opaque fiber Oct 8, 2020, 2:41 PM

#

What’s the tech support email for an in-game issue I need help with??

sharp shale Oct 8, 2020, 3:54 PM

#

ask here, or dm kawaakari BuckyPride

fast fjord Oct 8, 2020, 4:28 PM

#

how can I unbind my facebook account?

#

nvm figured it needs to be bounded to another account twitter/yostar to unbind it

karmic robin Oct 9, 2020, 12:19 AM

#

i need help

#

when i try to login it keeps saying you previously logged in blah blah blah

#

any way to stop this?

sinful yoke Oct 9, 2020, 12:41 AM

#

@karmic robin can you send a screenshot of what message you mean?

karmic robin Oct 9, 2020, 12:54 AM

#

crap now it auto facebook login

#

is there ways to just unbind all accounts from facebook manually?

#

i want to manually choose the account i wish to log in to my azur lane account

carmine hedge Oct 9, 2020, 2:42 AM

#

hi -- getting this one when starting the game

#

📎 image0.png

#

📎 image0.png

#

nevermind. restarting the phone worked.

native hinge Oct 9, 2020, 2:51 AM

#

how would i unbind my yostar account from my azur lane/arknights account? do i have to contact customer support or is there a way to do it

spring grotto Oct 9, 2020, 2:53 AM

#

You will need to contact customer support to unbind it from AL

#

/techsupport

carmine hedge Oct 9, 2020, 2:53 AM

#

exotic berry Oct 9, 2020, 9:56 AM

#

Hi, is there any way to recover my account? I forgot to bind it

sinful yoke Oct 9, 2020, 9:56 AM

#

please contact customer support through the link above your message IrohaHappy

exotic berry Oct 9, 2020, 9:57 AM

#

ok, thank you

boreal sphinx Oct 9, 2020, 10:28 AM

#

Is this where i ask for help for topup related issue?

sick kayak Oct 9, 2020, 12:54 PM

#

hi there, how long does it usually take to get a response from email?

boreal sphinx Oct 9, 2020, 1:04 PM

#

Never

pliant oasis Oct 9, 2020, 1:57 PM

#

Hi, if i unbind my account (Facebook) it will not be deleted from my phone? So can i bind it again with Yostar for example?

thorn canopy Oct 9, 2020, 7:12 PM

#

Hello, i recently lost my unbinded account. I need help getting it back

verbal crow Oct 9, 2020, 7:19 PM

#

hi , tech support team ... i just notice that FdG special touch line disappear , was that intentional ?? ... iirc , based on AL wiki , she have special touch line ...

📎 Screenshot_20201010-031133_Azur_Lane.jpg 📎 Screenshot_20201010-031157_Azur_Lane.jpg 📎 20201010_031400.jpg

spring grotto Oct 9, 2020, 7:21 PM

#

@thorn canopy You will need to contact customer support for them to help you retrieve it YeptuneNod

#

/techsupport

carmine hedge Oct 9, 2020, 7:21 PM

#

spring grotto Oct 9, 2020, 7:21 PM

#

Pointland contact options for support

#

@verbal crow What developer level is your FdG?

verbal crow Oct 9, 2020, 7:22 PM

#

currently she's dev 19... @spring grotto

spring grotto Oct 9, 2020, 7:23 PM

#

That's the reason then. PR ships unlock playback for voicelines in the archives as you level up their development level. For example, special touch is unlocked at Dev 25

verbal crow Oct 9, 2020, 7:25 PM

#

oh , didnt know that ... my bad ... thanks Toast.

spring grotto Oct 9, 2020, 7:25 PM

#

No prob at all RenownThumbsUp

old hearth Oct 9, 2020, 7:57 PM

#

Hey folks quick question. Unsure if this is the best place to ask it. I know the devs have said you can use Bluestacks and other suchs programs to play AL

#

Is there any issue playing it via Samsung Dex on say a lapdock? From a getting banned for cheating standpoint?

#

Really dont want to endanger my expensive account

sick kayak Oct 9, 2020, 11:32 PM

#

The customer support does not work at weekends, right?

spring grotto Oct 9, 2020, 11:37 PM

#

@old hearth Unfortunately I can't give a 100% answer as this particular one has never been asked thinkeh But the general rule of thumb is, as long as it runs the game as vanilla and doesn't modify it in anyway shape or form, it should be fine
@sick kayak That is correct, they don't

sick kayak Oct 9, 2020, 11:38 PM

#

i see, thanks for the answer. So I have to wait until monday then until my account gets unbinded.

old hearth Oct 9, 2020, 11:38 PM

#

Yeah it's still the unmodified client running on the original mobile device just Dex is outputting it to a different screen. It's far less software manipulation than Bluestacks and no third party. Just torn between dying to try it and being afraid for my account

#

I know some games like PUBG Mobile they don't want people using mouse and keyboard but that's a competitive shooter where it gives you a big edge.

#

Folks use this on Bluestacks for AL all the time

spring grotto Oct 9, 2020, 11:42 PM

#

Well if it's just a screen extension program and lets you use mouse and keyboard, I don't see any reason why it'd be harmful thinkeh But if you do wanna be completely safe, you can contact customer support and let them know your question and see if they can give you a definite answer. Though if you do, please do note that it is the weekend and they only work on weekdays

sick kayak Oct 9, 2020, 11:43 PM

#

@spring grotto One last question. I did unbind already my email and it was confirmed by the support. However, when i logged back to my account it still was binded there. Is this normal or an error?

spring grotto Oct 9, 2020, 11:43 PM

#

As in Yostar bind email?

sick kayak Oct 9, 2020, 11:43 PM

#

yes

spring grotto Oct 9, 2020, 11:44 PM

#

Gotcha. If they personally said that they unbound it for you (and specified that it was the Yostar bind) but it's still showing as bound, email them back in the same thread and let them know it's still showing as bound

sick kayak Oct 9, 2020, 11:44 PM

#

okay, will do that then thanks

earnest finch Oct 10, 2020, 1:25 AM

#

Hi, I wanted to ask really quickly but why isn't moving from android to IOS and vise versa a thing?

#

Tried to get my account on my android come to find out that I can't go from one platform to the other.

spring grotto Oct 10, 2020, 1:27 AM

#

You are able to switch between them. Unless of course you used Apple binding. And that's b/c Android doesn't support Apple binding for obvious reasons

earnest finch Oct 10, 2020, 1:27 AM

#

Oh wait but when I used the same same Twitter binding it made me make a username.

#

I have the Facebook, Twitter and yostar binding

#

But not the apple one

spring grotto Oct 10, 2020, 1:28 AM

#

You need to make sure you're logging into the correct server (such as Amagi, Washington, Sandy, etc). Your account will stay on the server that it was created on

earnest finch Oct 10, 2020, 1:29 AM

#

Hm I tried that too but I'll make sure I tried everything and correctly.

#

Thanks

spring grotto Oct 10, 2020, 1:30 AM

#

No problem. Here's a visual image as well just in case it helps any ChocolaWink https://images-ext-1.discordapp.net/external/zKywXSIMeC26wNrCSylSHhwtCD37tgictM3T6h25A2w/https/i.imgur.com/s4Cqd5Bh.jpg

earnest finch Oct 10, 2020, 1:49 AM

#

Thank you it worked but I ended up trying my Yostar account to login.

wary ore Oct 10, 2020, 7:18 AM

#

Guys i need help, im using ipad and 1month ago i updated AL to 1.5.03 and since then it always instant crash on startup

#

Kisaaa

hollow ridge Oct 10, 2020, 7:37 AM

#

Well I have submitted my dorm work in the contest but i cant see my work.
Is this common or i failed to submit my work?

tame frost Oct 10, 2020, 8:06 AM

#

I was playing an level on azur lane when this pop up

📎 Screenshot_20201010-160440.jpg

frank bay Oct 10, 2020, 8:16 AM

#

just hit hide

jade sleet Oct 10, 2020, 9:23 AM

#

So why can't I push the agree button in the dorm event thingy?

#

Nvm the site itself was weird

trail gorge Oct 10, 2020, 9:28 AM

#

I can't use my lvl 7 proto bulin It doesn't show up even when I tick the box that should allow me to select it when limit breaking

lyric lodge Oct 10, 2020, 9:32 AM

#

Is it in any hard mode fleets?

trail gorge Oct 10, 2020, 9:34 AM

#

Yes thx that fixed it

steel ocean Oct 10, 2020, 10:11 AM

#

trying to submit dorm contest, it asked me to login, but i cannot login from twitter(unexpected error) ,facebook (nothing load) or even email (nothing happen after entering verification code), is it just me?

pliant oasis Oct 10, 2020, 10:44 AM

#

Hi, if i unbind my account (Facebook) it will not be deleted from my phone? So can i bind it again with Yostar for example?

noble helm Oct 10, 2020, 11:47 AM

#

Is it okay to bind more of account like my twitter/yostar even though i already bind my facebook to my Azur Lane?

carmine hedge Oct 10, 2020, 11:50 AM

#

Why I can't progress further when I pressed agree for the contest?

#

📎 Screenshot_20201010_195125.jpg

noble helm Oct 10, 2020, 11:54 AM

#

Help, Is it okay to bind more of account like my twitter/yostar even though i already bind my facebook to my Azur Lane?

carmine hedge Oct 10, 2020, 11:54 AM

#

I think it's OK to bind as much you have

noble helm Oct 10, 2020, 11:55 AM

#

Thank you

carmine hedge Oct 10, 2020, 11:55 AM

#

NP

noble helm Oct 10, 2020, 12:02 PM

#

I tried and... It won't allow to bind more

carmine hedge Oct 10, 2020, 12:05 PM

#

WarBlank

#

You can only bind one account

sand goblet Oct 10, 2020, 12:08 PM

#

I log in but I click the agree and I wanted to upload my dorm

carmine hedge Oct 10, 2020, 12:08 PM

#

Ah, you have same problem like me

sand goblet Oct 10, 2020, 12:08 PM

#

Yes

carmine hedge Oct 10, 2020, 12:08 PM

#

I can't go further, agree just stuck

sand goblet Oct 10, 2020, 12:08 PM

#

it annoy me

#

and I have the best design

#

since I like dorm

carmine hedge Oct 10, 2020, 12:09 PM

#

WarBlank

sand goblet Oct 10, 2020, 12:09 PM

#

Make sure the ship are comfortable

carmine hedge Oct 10, 2020, 12:09 PM

#

Well, best of luck of us both after this is resolved

#

RenownThumbsUp

sand goblet Oct 10, 2020, 12:10 PM

#

I hope so

#

and you too

random wraith Oct 10, 2020, 12:41 PM

#

I probably dun goofed, I logged in via e-mail instead of the twitter acc connected to my game account and submitted the screenshot from there.

#

It didn't ask me about the game account info so idk how it will send me rewards

#

Do I just login again through twitter and post the screen again or...?

copper ridge Oct 10, 2020, 1:02 PM

#

For the dorm contest, is the screenshot going to be automatically posted on the event website after submitting an entry?
Just want to know if my dorm entry was included since I still can't see the pic on the website and only one entry is allowed per account.

placid storm Oct 10, 2020, 1:07 PM

#

you'll receive a confirmation email after a while along with the link of your screenshot

copper ridge Oct 10, 2020, 1:22 PM

#

I did not receive any email yet. I'll check again tomorrow as it might just be taking a while.

vast quartz Oct 10, 2020, 1:41 PM

#

@carmine hedge @sand goblet click next after clicking the agree on the left side to proceed RenownThumbsup

📎 unknown.png

hollow ridge Oct 10, 2020, 1:43 PM

#

carmine hedge Oct 10, 2020, 1:44 PM

#

#

WarBlank

vast quartz Oct 10, 2020, 1:46 PM

#

@hollow ridge there are lots of entry and we are processing all of them now so it might take some time before it is on the site Yeptune

random wraith Oct 10, 2020, 1:54 PM

#

@vast quartz If I logged in via e-mail and submitted the screenshot will the system find my game account for the purpose of sending rewards? The site didn't ask me for UID and the like. I don't want to miss out on participation awards like I did on the anniversary ValiantPout

vast quartz Oct 10, 2020, 2:00 PM

#

if your email didnt bind to a game account u cant submit through the contest so no worries we got your UID already if you were able to submit

random wraith Oct 10, 2020, 2:04 PM

#

Ok, thanks for the reply

remote compass Oct 10, 2020, 2:06 PM

#

How come submitting doesn’t work?

random wraith Oct 10, 2020, 2:07 PM

#

What doesn't work specifically?

worthy edge Oct 10, 2020, 2:14 PM

#

Hello, can i get my nickname changed in Dorm contest.. the mobile login version was very glitchy and i assumed that was the dorms nickname not my login name

#

the mobile version is very buggy and will not allow you to pass the first agreement step on IOS

carmine hedge Oct 10, 2020, 2:20 PM

#

Yea i cant aubmit too. What happen?

worthy edge Oct 10, 2020, 2:20 PM

#

📎 image0.png

#

It won’t allow you to scroll right to hit “next”

#

just want my username fixed to submit it if possible WarShrug , uploader works fine on PC

worthy edge Oct 10, 2020, 3:02 PM

#

either way i did submit it. if you are able to correct the nickname please let me know and i can provide any info you need

vestal ice Oct 10, 2020, 3:28 PM

#

One here with the same problem. I link with facebook account but i dont have facebook account with azur lane

#

From furniture event

worthy edge Oct 10, 2020, 3:49 PM

#

I found out, if u use the media links it didn’t work. You need to open it in browser(safari) and turn the phone sideways to see the whole page

toxic ledge Oct 10, 2020, 3:53 PM

#

For voting, do they need an AL account? Is for the dorm event

Some friends says they cant hit the like buttom or when they do, nothing happened

worthy edge Oct 10, 2020, 3:56 PM

#

Don’t think voting is open yet WarShrug

#

Submission til 21st. Voting 22nd-28th

toxic ledge Oct 10, 2020, 4:00 PM

#

oh soz

#

ty xD

faint sedge Oct 10, 2020, 4:02 PM

#

welp i cant do the authentication thingy cause of a stupid cookie popup

#

📎 Azur_Lane_2020-10-10-18-02-07.jpg

#

cant scroll down in there

#

phone is the S20 FE

#

any suggestions/tipps how i fix that?

#

omg nvm i fixxed it. for future refrence. fiddle with text marking tool till it scrolls abit, rinse and repeat till you reach the buttun to accept

rancid ember Oct 10, 2020, 4:35 PM

#

Perhaps a bit off topic, but still tech related

#

it is fine to webscrappe the official wiki?

#

it's for a bot I'm working on

📎 unknown.png

frank bay Oct 10, 2020, 4:50 PM

#

@rancid ember ask the wiki team directly for that, #wiki-feedback

rancid ember Oct 10, 2020, 4:50 PM

#

roger 👌

pliant oasis Oct 10, 2020, 8:06 PM

#

Hi, if i unbind my account (Facebook) it will not be deleted from my phone? So can i bind it again with Yostar for example?

sinful yoke Oct 10, 2020, 8:07 PM

#

it will not be removed, you can have multiple binds though so you can use both facebook and yostar at the same time instead of one or the other

sand goblet Oct 10, 2020, 9:44 PM

#

@carmine hedge Thanks!!!

pliant oasis Oct 10, 2020, 10:48 PM

#

@sinful yoke thanks!

split tendon Oct 10, 2020, 10:51 PM

#

I wanted to make a Yostar account for my current device, that has most of my progress, & I wanted to switch it for my twitter account, but I made the mistake of making the account on my new device instead of my current one. I haven't logged in with my twitter account on my new device yet so it doesn't have any of my current progress, & I can't use my email to make the account on my current device because it says "this account already exists on a different device".

Is there any way to remove the account so I can make it on my current device?

📎 Screenshot_2020-10-10-10-56-41.png

sweet flint Oct 11, 2020, 3:58 AM

#

Dont know if this is the best place to ask but should I have already gotten shipping confirmation of my 2nd anniversary items? I havent heard at all from them since i ordered

hybrid leaf Oct 11, 2020, 5:34 AM

#

is there any way to unbind a Yostar/Email address? I found my original account through a facebook bind, but now can't bind with my personal email address since it is now bound to a fresh new account

exotic cave Oct 11, 2020, 6:02 AM

#

Hi I bought 2 packs of gems for 84.99 and I didn't get my gems

#

I restarted the app and device

#

and nothing so who do I need to contact to get my gems

spring grotto Oct 11, 2020, 6:03 AM

#

@exotic cave You will need to contact customer support and they'll help you get your gems to your account YeptuneNod
@hybrid leaf You will also need to contact support as they're the only ones who will be able to unbind it for you

#

/techsupport

carmine hedge Oct 11, 2020, 6:03 AM

#

spring grotto Oct 11, 2020, 6:03 AM

#

Pointland contact options for them

rancid latch Oct 11, 2020, 8:05 AM

#

by any chance is there a way to copy the game session data outright between two devices

#

UnicornFused

sinful yoke Oct 11, 2020, 8:06 AM

#

do you mean binding an account to be able to play on other devices pretty much?

rancid latch Oct 11, 2020, 8:14 AM

#

nuh, that's the normal way to do it sure but i mean like copy over whatever file or setting it saves the logins in

#

so i could skip the logging in on a new device entirel

hollow elbow Oct 11, 2020, 10:29 AM

#

How to proceed from this screen? Clicking agree does nothing

📎 Screenshot_2020-10-11-17-28-53-865_org.mozilla.firefox.jpg

#

So i logged in without twitter fb, just entered my email, then uploaded my submission,is this valid?

rancid latch Oct 11, 2020, 11:32 AM

#

#

WarBlank

lost peak Oct 11, 2020, 11:40 AM

#

I clicked once on gear in core shop to see what it is and when I clicked cancel it bought it for me wtf. It happened literally seconds ago can I get a fix from Devs? I don't want this garbage and it costed 500 core shop tokens...

frank bay Oct 11, 2020, 12:48 PM

#

Nope, be more careful with your clicking

hollow flax Oct 11, 2020, 1:01 PM

#

Hi, I have upload my dorm on the website in exacly 24hours now and its not visible ?

#

@hollow elbow turn you screen to see the "next" button

kindred mesa Oct 11, 2020, 4:04 PM

#

@tranquil lotus

#

Hello? you are the middleman right?

#

@slow vessel

#

@tranquil lotus you know i can just get the account banned?

#

also while that happens you and i will get ip banned

#

and mods here i beg you to not remove these. these guys are account scammers and no other way to contact them

dapper basalt Oct 11, 2020, 6:07 PM

#

didn't find anything using search term "slide" in #known-bugs - has anyone else seen a bug report re: ships not interacting the same with the theme park water slide? https://imgur.com/c6n24Oc

Imgur

carmine hedge Oct 11, 2020, 8:41 PM

#

@kindred mesa hi. Can you dm me about what exactly is going on? Thank you

copper scaffold Oct 11, 2020, 9:02 PM

#

Hello, I am trying to bind my account to Twitter to move it to a new phone, however I keep getting an error 100222

sinful yoke Oct 11, 2020, 9:06 PM

#

on what screen are you getting the error?

copper scaffold Oct 11, 2020, 9:06 PM

#

Old phone, in game settings

sinful yoke Oct 11, 2020, 9:08 PM

#

you may need to use a different binding method or possibly a different twitter account, we dont know what exactly causes error 100222. we think it might be that the twitter account's info is "outdated" and needs to be updated such as changing the icon, but we have no idea if that will help

copper scaffold Oct 11, 2020, 9:08 PM

#

Thank you, I will try

jovial moat Oct 11, 2020, 9:39 PM

#

why does azur lane download 4.23 gb on appstore then it reset and downloads another 1.9gb on appstore again?

hollow flax Oct 11, 2020, 9:41 PM

#

https://cdn.discordapp.com/attachments/531525156128948245/764965309458284564/unknown.png
<@&460646206851252224> @vast quartz 24h+ i wait for my dorm was upload and nothing and when i want repload because ITS REALLY LONG i can't

granite lion Oct 11, 2020, 9:42 PM

#

Submissions needs to be manually approved
Also please don't ping mods AND staff for no reason

#

There's a lot of submissions so it takes a while
Please be patient

hollow flax Oct 11, 2020, 9:43 PM

#

but when my friend upload and its accept direcly and other wait a long time its stupid

thorn moat Oct 12, 2020, 3:01 AM

#

Patience is a virtue

shy jolt Oct 12, 2020, 4:37 AM

#

<@&460646206851252224> what should I do?

📎 Screenshot_20201012-073348.png

spring grotto Oct 12, 2020, 4:38 AM

#

You need to click on the cog wheel at the top right of the screen there after you restart to fix your files for the game. That should fix it for you

#

And please do not ping all the moderation team for tech issues ChocolaWink We are just Discord staff, not all us are troubleshooters for the game

shy jolt Oct 12, 2020, 4:39 AM

#

Right on it.
Sorry, for ping, first time Uzukiiiii

spring grotto Oct 12, 2020, 4:39 AM

#

No prob UmuPat

carmine hedge Oct 12, 2020, 7:39 AM

#

I keep getting a system error: 3 time out msg buying a pack

#

Not sure what to do tbh

#

It says 16 mins left in the shop for it but no matter what I just get an error YorkBruh

lyric lodge Oct 12, 2020, 7:46 AM

#

The ring pack? It expired 45m ago.

carmine hedge Oct 12, 2020, 7:46 AM

#

Oh not sure why it has a timer then

lyric lodge Oct 12, 2020, 7:52 AM

#

Did you get the daily login screen yet. Some people report stuff 1h too early, seems you got 1h late? Regardless the server will decide when things are really gone.

plucky flax Oct 12, 2020, 8:44 AM

#

may i ask is it possible to unbind an email from an account. I lost my email password and would like to change the email. Is this possible?

sick kayak Oct 12, 2020, 11:40 AM

#

/techsupport

carmine hedge Oct 12, 2020, 11:40 AM

#

glass bluff Oct 12, 2020, 7:31 PM

#

Hey guys, I've tried to get onto my account today and it says its been frozen now I've sent an email with all the info to said account but the only thing I can't remember is my UID is there anyway I can find out what that is?

spring grotto Oct 12, 2020, 8:07 PM

#

Without being logged into the account, there is not. Unless you happen to have a a screenshot of it. But it's okay if you don't have it as long as you have enough of your account information

glass bluff Oct 12, 2020, 8:13 PM

#

I dont unfortunately but I have given them my
In game name
Server
Commander lvl

spring grotto Oct 12, 2020, 8:29 PM

#

That should be good enough, no worries. Just wait for their response at this point

lyric lodge Oct 12, 2020, 10:08 PM

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Question about the contest. Logged in with FB (since also game) but didn't get any login screen, it just connects. There's nowhere to see what is linked, and clicking my name just logs me out. I wonder, since I got 2 FB accounts on this PC if it's the proper, since that probably would be required for the cubes, and as others stated no place for UID. Is the fact my submission is accepted proof it's tied to a UID?

spring grotto Oct 12, 2020, 10:49 PM

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Well the contest auto pulls your UID so it probably just reads that information from your FB account. At least that's my guess. Is that what you're asking? Or something different?

lyric lodge Oct 12, 2020, 10:53 PM

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Well, going to facebook it seems the right account, but asking if it would only be accepted if tied to a 'proper' account (that is tied to Azur Lane).

spring grotto Oct 12, 2020, 10:55 PM

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Hm...good question thinkeh I would imagine that it would only pull information and let you proceed w/ it if there was already an AL account tied to that FB. Unless it somehow acts like using the FB login on the title screen of the game when the FB you log in w/ doesn't have any AL account bound to it (aka, making an AL account/UID). But I personally can't say for sure.

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That'd have to be a question for Nozo, to see if he can answer it

sinful yoke Oct 12, 2020, 10:57 PM

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I believe nozo said that it will automatically connect the email for the accounts together (speaking about YAS though) I imagine the same applies for FB since it also uses email, but it is good to get a confirmation

rotund bough Oct 12, 2020, 11:05 PM

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How do i submit for dorm contest? I am stuck in rules page, i have clicking the 'AGREE+' but nothing happen but when i 'DISAGREE+' it make me back to the other submission, I also tried clicking to the '2' but nothing happened either

I just updating my google tho... Am I have to do it in pc or laptop? Because right now I'm just using my phone

lapis nacelle Oct 12, 2020, 11:11 PM

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Need help, I binded a yostar account cause I had to uninstall the game

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When I went back there was no character found in any server

sinful yoke Oct 12, 2020, 11:12 PM

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did you try logging into all of the servers or did you look for the my character icon?

lapis nacelle Oct 12, 2020, 11:12 PM

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my character icon

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do I need to log in every server then

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?

sinful yoke Oct 12, 2020, 11:13 PM

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yes, if you get the tutorial you can close the app and try another server

lapis nacelle Oct 12, 2020, 11:13 PM

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ok ty

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found it

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thx

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couldnt afford to lose the Kashino

pulsar thunder Oct 13, 2020, 1:37 AM

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I noticed this since last week, but I thought it was my mistake. The gear plans (submarine) that I get in the supply line, don't tell me, that is to say that today I won 3 ( 1-2 ) Plans of a TRP, and I remember perfectly that I had 10, however only the one that won in the first attempt was counted, while the others were lost.
I don't understand it

velvet orchid Oct 13, 2020, 4:20 AM

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Hello...!! I need help for recover an account...!! Plz

vast bison Oct 13, 2020, 4:24 AM

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Hey every time I play Azur lane it crashes I can’t play it after uninstalling and reinstalling, every time I press it It crashes in less than a second

granite lion Oct 13, 2020, 4:25 AM

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@velvet orchid was your account bound to anything? do you remember your UID?

@vast bison does your device have enough ram?

velvet orchid Oct 13, 2020, 4:28 AM

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Account bound no.. but i remember de UID - yezzy

granite lion Oct 13, 2020, 4:30 AM

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that's not UID, but before that
can you explain what exactly you need help with

vast bison Oct 13, 2020, 4:31 AM

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Yeah it still has and I’m on ios

granite lion Oct 13, 2020, 4:33 AM

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I mean, how much ram does it have?
and what's your model?

velvet orchid Oct 13, 2020, 4:34 AM

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I need recover account.. I only remember the name...

granite lion Oct 13, 2020, 4:35 AM

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I'm not sure if support can help if you don't even remember UID, but you can try contacting them

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/techsupport

carmine hedge Oct 13, 2020, 4:35 AM

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vast bison Oct 13, 2020, 4:42 AM

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I think my ram mixes with my storage since this changes from time to time and I can’t find anything in my settings that connects to my ram

📎 image0.png

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And I still have 5gb free

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And my device lags so much if its 500mb left

sinful yoke Oct 13, 2020, 4:44 AM

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what is your model?

velvet orchid Oct 13, 2020, 4:45 AM

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I remember de name UID and thanks for the help...!!!

granite lion Oct 13, 2020, 4:45 AM

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SpeeWave