tech-support

[spring grotto]

Yepp, you can. As long as you have your account bound

[grim lichen]

sweet! thanks. i dont want to have to restart everything

especially since im working on getting my 3rd Pr ship

amongst other things, like having event onlys that wont be availible again, etc

[spring grotto]

[carmine hedge]

I read the message about the "attack time exceeded" problem but wanted to clarify that it doesn't apply to the event maps specifically, it happens in story mode as well. Hopefully it'll be fixed soon, it's painful when I tap the home button unintentionally after enhancing ships to free my only dock space 😅

[random terrace]

Not sure if it's a bug or really bad luck, but I've pulled from the event banner 65 times and gotten literally 0 banner ships. The odds of this are less than half a percent. Should I just stop pulling for the moment?

[spring grotto]

Yeah, sounds like a horrible RNG streak moment

[hollow ridge]

@random terrace mate i did 46 times and got only chitose

is this a glitch or something like that?

[elder vapor]

no, it's intended

[random terrace]

@hollow ridge at least you got one of them, 2/3 of my pulls too 😫

[quaint ingot]

Is there a recommended minimum for how powerful a system you should be playing Azur Lane on?

[fallen ginkgo]

I just used my second anniversary invitation to get shoukaku, but it gave me PoW instead?

[proven kindle]

hi sen my ticket to tech support to get my gems like an hour ago but still no answer wanna know if tech support is onlime or will have to wait till tomorrow thanks

[ember quiver]

Ok, Question. I had to reload my phone and in doing so had to reload AL .. how do i login to my account :;(

[elder vapor]

@proven kindle it’s 1-4 business days and they work on China time; so they’re likely just getting to the office

[spring grotto]

@ember quiver Follow the last set of steps in this image https://images-ext-1.discordapp.net/external/zKywXSIMeC26wNrCSylSHhwtCD37tgictM3T6h25A2w/https/i.imgur.com/s4Cqd5Bh.jpg?width=313&height=676

[proven kindle]

@elder vapor i see ty

[hushed torrent]

Is progress for ht2 bugged?

[elder vapor]

only if you leave the map before you finish it

[hushed torrent]

But I don’t remember leaving the map

Bruh can I get my oil back for this shit

[ember quiver]

@spring grotto I'll give this a try ^_^ .. damn newbie right HAHA

[spring grotto]

We all start somewhere If you have any issues w/ it, just let us know

[ember quiver]

Roger !

waiting on 609 downloads of updates ^_^

[floral flame]

Any one else getting kicked out of event stages when they hit dock space limit (scrap - expand - enhance)... When I choose enhance, I don't return to the stage and all my progress disappears.

[spring grotto]

It's a known bug right now if you "leave" the map screen
Scrapping ships doesn't cause it. But enhancing will due to it taking you to the dock screen

[floral flame]

Crap.

Then this also explains happens when I have to reconnect to the game.

[radiant hare]

the new feature is funny. the boss reset my progress right before facing them, i guess that's how time travel works in this game.

[fossil sierra]

I got this "Failed to activate stage. Please try again." message, what else beyond restarting the app should I try?

[spring grotto]

@radiant hare It's a bug right now. Staff will be looking into it and fixing it
@fossil sierra Hm...usually that error is from having duplicate ships across fleets. Double check your fleets in that stage and make sure there are no ships duplicated

[fossil sierra]

there's just the one fleet I'm trying to deploy

[spring grotto]

Okay. Can you try completely reforming that fleet? To see if that changes anything

[fossil sierra]

sure, I'll give that a go

[floral flame]

The worst thing I find about this bug is the 'not enough slots' bug. (A connection bug that desync's your navy with the server... The client skips the scrap-expand-enhance menu because it thinks you have a free dock slot, but the server says otherwise)

Guess I can't play the event. Do I need to add a bug report to the pile?

[spring grotto]

Nah, it's a known bug right now to staff. No worries

[vast quartz]

yup we are aware and fixing it soon

[quaint ingot]

Is there a recommended minimum for how powerful a system you should be playing Azur Lane on?
To refine my question above, would an old phone severely break/negatively impact the game due to outdated hardware?

[sinful yoke]

really just make sure you have at least 3gb ram

the rest of the hardware with a 3gb ram phone should also be able to run the game

[noble parrot]

is it just me, or when im come back to main home menu, the progress of battle is reset eventhough its still going on

[ember quiver]

Weet, So i didnt bind my account before reloading my phone so .. My data is gone. Thanks for the help i have since restarted my journey .. sigh it was onyl 3 weeks of data

[quaint ingot]

I can run the game, it just has severe problems that make the game hard and frustrating to play

[sinful yoke]

it is a known bug @noble parrot

@ember quiver do you have your uid?

[ember quiver]

nods

[noble parrot]

aight, thx info

[sinful yoke]

can you send your UID?

[ember quiver]

Dragoon88

[sinful yoke]

oh thats your username

not your UID

[ember quiver]

Oh ^_^ than no i dont. What is a UID btw

[sinful yoke]

it is a long string of numbers unique to your account

[noble parrot]

u can check it in profile menu

[sinful yoke]

if you want to recover your account, please contact customer support and they can help get it back to you, since you dont know your UID, put down in the UID box that you dont know it/have it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[shy hedge]

I am having trouble trying to clear T2 where my game crashes inside T2 (iPhone 6) and when I return to continue I am kicked out of T2 stage

[ember quiver]

@sinful yoke Thanks i'll try that.

[flint hare]

has the lost progress in stage been addressed?

[velvet condor]

I'm having issue with some of the node for the event. Where I would enter a Node and when I press the home button it would quit me out of the node.

[hexed sequoia]

known bug

[spring grotto]

@shy hedge Well the crashes are most likely just a case of RAM limitations and the iPhone 6 doesn't have enough RAM to play AL w/o possible crashes. And you're getting kicked out of the stage due to a current bug where if you leave the stage before completing it, your progress for that run gets reset

@flint hare Not yet. Staffa re investigating

[shy hedge]

Was just clarifying IPhone 6 because i read that it crashes in a PIN somewhere in the server.
And well going to be mostly stuck on T1 for points i guess?
Hope the bug gets fixed soon?

[uneven oxide]

Keep getting issues where if I battle in the event stages, my game freezes, is that normal or is it already known?

[elder vapor]

Well the 6 has been dropped from support by Apple even, since around the start of this year. It’s likely that you’ll be completely unable to play in the near future without getting a new phone

[red whale]

I keep losing stage progress has this been addresse?

[elder vapor]

#known-bugs

Finish the map before you back out for any reason and it’s fine

[floral flame]

Wait. This event stage bug... It's not applied to the entire game is it..? I just got disconnected from doing a regular stage and upon logging back in, my progress is gone.
Craaaaaap. This is the whole game.

[carmine hedge]

How can I find which social media accounts I have linked to Azur Lane? I am moving to another phone but do not remember which platform I used to act as backup.

[ebon flame]

do you have your uid @carmine hedge

[raw pagoda]

Twitter thought I was a bot account because I never used it and my acc that I used to bind to AL got suspended. I have my uid so I was wondering if there was anything I could do?

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you would need to contact customer support for them to unbind the suspended account for you

[raw pagoda]

Yo thanks I’ll ask :’)

[rain coyote]

Hello, when playing the event stages i get a notif saying not enough slots
And then it kicks me out saying attack time exceeded

[ebon flame]

if you leave the battle menu it’ll kick you out.

[rain coyote]

Yeah and if i don't it just keeps saying not enough slots

[outer herald]

Did you check your dock space?@rain coyote

@winter imp I want to say that should be in #461381136661217283 there

[winter imp]

But.
kNiGhT

Wait a minute I thought this was general.

[rain coyote]

367/370

[winter imp]

Whoopsie.

[rain coyote]

Should i just not play the event stages

[outer herald]

If anything a fresh restart might fix the slot issue

As for the events, try not to take a break from a sortie for now if you want it to count

[floral flame]

@rain coyote this also applies to every stage not just event. So you need to free up dock space (or choose sort/scrap if it shows up) and pray you don't de-sync with game servers (the root of why 'no slots free' error shows up); that requires a log-out log-in to fix.

[dense plume]

Is pending purchase normal for AL?

Normally, it bill right away

[sick cloak]

is there a bug right now with the event maps? whenever I would leave the map (not retreating from it btw). I would have to restart the map all over again

this is the message that prompted

it hasn't even been 12 hours

[craggy surge]

I had that happen once to me today. Now, I'm having an issue where I am kicked out of a Hard Mode event stage if I leave it for any reason. I thought it might have been a one-time glitch at first, I had minimized the game and when it booted back up I discovered it had kicked me. Then, later I got a medal after clearing a mob fleet so I went to my main menu to inspect it. Literally one minute later when I returned to the Event Map, it kicked me again. No warning at all.

[sinful yoke]

@sick cloak its a known bug

[sick cloak]

alright. good to know. thanks

[kindred sail]

Glad to see I'm not going insane with the "getting booted from event maps for exiting (not retreating) them" 😂

[floral flame]

The worst part is, it's not just event maps

[carmine hedge]

@ebon flame I got it fixed. Yes I had my UID and had backed up my account but forgot that I had used my Twitter and not a Yostar account.

[potent glacier]

topped off with 800 gems, purchase succeeded and I got my gems, game had loading icon for 2.5 minutes straight, closed game and reopened it and now it crashes as soon as it loads the login screen (iOS 13.7, iPhone 8+)

[muted stone]

I'm having that attack time exceeded bug happening to me a lot too

[rain coyote]

[floral flame]

@muted stone It's every fight, not just event. If you get de-sync'd a lot (like boss doesn't show up) forcing you to log in again, that bug will reset stage progress.

Tl;Dr, game is just pvp (or hard stages in Safe mode) until this gets patched.

[muted stone]

Oh boy

[floral flame]

🎊

[rain coyote]

Thanku @floral flame

[outer herald]

Try restarting your game to see if it works

[noble token]

hey, this might come off as a peculiar issue, but I kinda overslept on the 2nd anniversary ticket, just remembered I even had it. So I redeemed it for Shoukaku but instead of Shoukaku it gave me stuff for PoW. You can even see in background that I had shoukaku selected. Any way I could get that letter changed to shoukaku's instead?

[thin drift]

I just did the same thing and I redeemed for Illustrious but it gave me hood.

[cobalt igloo]

Hi. I've been playing AL for almost a year on Avrora. Since I'm at a point where I can read Japanese, I was wondering if there's a way to set the game to Japanese and keep my progress...

[vale saddle]

Hi hi~ I just bought the New Commanders Support Pack II and it said payment failed in game, but deducted the amount from my Apple account anyways... I restarted my game once, but it wasn’t resolved. Is this the right place to go for help?

Oh, I found the pack in my mailbox, silly me, but I am still concerned about the error message about failed payment... ah well, all’s well that ends well I suppose
Sorry for the bother!

[sinful yoke]

@noble token @thin drift the letter is known to be bugged

please contact customer support to get the correct ship

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[noble token]

just the usual info, UID, player name?

[thin drift]

Thanks Kawa

[sinful yoke]

uid, username, and server

[noble token]

👍 got it, thanks fam

[rotund bough]

Um... i this normal? Neither of them is shoting i can use the torps and also i dont have any copy of them (i have the retrofit one and no other copy)

[lyric lodge]

That the Manjuu Chronicles combat right? They use preset "fake" ships, not your actual ones.

[rotund bough]

This is battle from manjuu cronicles

That the Manjuu Chronicles combat right? They use preset "fake" ships, not your actual ones.
Yes but neither of them is shoting, and i can't use the torps either

[lyric lodge]

Does it still happen if you reboot the game?

[rotund bough]

I will try it again

Ah now it fix it self

[winter radish]

which EMu is best

Nox is laggy for me i7 + 1060 6GB 16GB

[visual jetty]

did anyone can battle and tap home and still on battle?

[sinful yoke]

it is not an everyone issue, just many users, possibly most

[fading jolt]

@visual jetty same issue here

[visual jetty]

it is not an everyone issue, just many users, possibly most
@sinful yoke https://www.facebook.com/100014990469284/videos/931409467368727/?notif_id=1600416084072758&notif_t=video_processed&ref=notif this is my issue,

idk why but a cant post it on discord

[fading jolt]

Even if you somehow make it to the battle it won't be finish and you'll stuck at loading

[visual jetty]

How to solve my issue then?

[tropic jasper]

were North Carolina and Washington only available to invite for limited time on the 2nd anniv invitation?

since i'd like to use it now, they are not in the list

[fading jolt]

Idk maybe wait for minor patch or just a server issue

[harsh tusk]

I can't run 1200 oil commissions if I select ships from my doc?

When I recommend ships, it works fine though

Nvm, work now

[midnight kindle]

Keep getting clear the boss to clear the stage message after every clearing the map...

[sinful yoke]

known bug

[midnight kindle]

Oh ok Ty

[cerulean kraken]

The audio has stopped playing on my Nox player for Azur Lane after closing the game and rebooting it. 😐

[lapis hull]

Guys! Whenever I'm in a battle but press the home button to get to the main page, the game always force retreat my fleets currently in the battle with the message "Attack time exceeded. Fleet has returned to harbor." even though I just entered the battle. Is this a bug or the game no longer allows us to go back to the home page while in battle? I swear they used to allow up to 12 hours.

[cerulean kraken]

Ok, clearing cache fixed it.

[sinful yoke]

it is a known bug @lapis hull

[lapis hull]

Ah, so it is a bug. Thanks for the info. I'm gonna patiently wait for the fix then.

[tropic jasper]

@sinful yoke how about the one i asked for? is it already a known bug?

[sinful yoke]

please check #known-bugs

[olive garden]

Just an FYI, I'm getting the timer bug on HT3 after 75٪ completion. So far its the only map I encounter the problem.

[carmine hedge]

Is the JP synced with the English version? Or is the english months behind

[green fractal]

After submitting a lost account report, how long does it usually take for them to get back to me about the account being found?

[spring grotto]

Anywhere between 1-4 business days as an estimate

[green fractal]

damn thanks

[carmine hedge]

hello support, is LB2 from Shinano working properly?

[spring grotto]

There's some text issues going on w/ it. It's been noted by staff and will be fixed

[carmine hedge]

oh, ok. just text, right?

[spring grotto]

Yeah, the EN version has the wrong description of what she gets on her LB

[carmine hedge]

I see, thank you

[spring grotto]

[lyric lodge]

Hotfix from today fixed that up though...

[spring grotto]

Did it?

[carmine hedge]

hmmm, let me show the problem I got

it says "all torpedo bombers +2" , but I got just one in slot 1

i'm using swordfish in slot 1

[lyric lodge]

Probably since it's technically still a fighter slot...

[carmine hedge]

I see. I thought it could have 2 more planes in that slot. Thank you for the info ^^

[last forge]

guys, i downloaded a new emulator to play the game, but i have no idea how to login with my account there....any help pls?

[spring grotto]

Follow the second half of this image to log into your bound account
https://images-ext-1.discordapp.net/external/zKywXSIMeC26wNrCSylSHhwtCD37tgictM3T6h25A2w/https/i.imgur.com/s4Cqd5Bh.jpg

[low swift]

Greetings Guys. I have a infinite loading bug/problem and couldn't find any solution, what helped most people - reinstalling the game - didn't work for me. The infinite loading happens for me only when I try to access Leipzigs info screen or when I try to field Leipzip. Don't have that problem with any other ship, restarting the game (I run it via Bluestacks) didn't help, restarting the PC didn't help, reinstalling the game didn't help. Any idea what else I could do?

[past tree]

Start map , going on escort fleet and get this ethernal loading https://media.discordapp.net/attachments/748991257665077278/756507608684298334/unknown.png?width=1108&height=623

[rose mulch]

how do i make azur lane faster in bluestacks

[visual jetty]

buy all latest PC gaming set

[static hollow]

Maybe here i will get an answer. Can I have 2 accounts on the same device? I mean two accounts on different servers but on the same smartphone

[lyric lodge]

Yes, just login to another server...

It'll start a new seperate save

[past tree]

I handle this problem , my fleet 2 is bugged , when i take ships from him , and place same ships in fleet 3 game start work

[glad sentinel]

Still crashed out in exercise

Also completing a hard mode stage gives the message “you must defeat the boss fleet” instead of the “stage cleared” message

[lost pagoda]

How long would I have to wait for my gems to come in?

[spring grotto]

Gems should be instant. If you haven't gotten them after a purchase, try fully closing the game once or twice. If that doesn't get them to appear, contact customer support and they'll get them sent to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

So I've completed a lot of the missions for the Bulin Support Plan but I can't collect any of the rewards

[pseudo spruce]

cant i change selection after 300?

[spring grotto]

You can't due to the fact that you finished your catch up. It's 300 across ALL PR1 ships. It's not 300 per ship

[pseudo spruce]

ah ok

[spring grotto]

@carmine hedge As long as they're lit up and say achieved, you can collect them. It's just that the hitbox is pretty wacky. Try tapping it a good bit and trying on different locations on the mission

[lost pagoda]

It says in my payment history that its pending.

[cunning vigil]

uh oh

[past nymph]

I'm reposting this:

The game soft-locks when trying to engage in battles in event stages. When I press "battle", and after the progress bar on the loading screen reaches 100%, the game gets stuck on the hopping manjuu loading logo indefinitely. I've restarted the app twice already and it hasn't fixed the problem.

[floral timber]

My gems are also stuck in pending despite going through the entire approval process to buy it. When i go in game it says ‘please be patient while you receive your items’

[pliant whale]

Halp

[snow sentinel]

Is there a reason why I can't develop KMS fleets?

[spring grotto]

LVL 4 is the highest for KMS currently

@pliant whale Hm...try restarting your game and/or network router. Or trying a different network connection. Just to check if it's a network issue

[snow sentinel]

Oof that's sad. Hopefully that changes.

[fierce surge]

Can I get my refund here?

[spring grotto]

Refund for what exactly?

[fierce surge]

I bought 600 gems pack, money was withdrawn, but gems were not added in my acoount.

[lost pagoda]

Hmm?

[fierce surge]

What do i do now?

[spring grotto]

Gotcha. If you're wanting a refund of the money, do try contacting Apple/Google first to see if they'll refund it for you. If they don't though, contact AL customer support at that point and let them know it won't be refunded from Apple/Google. If you want the gems sent to your account, please directly contact AL customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[visual vortex]

Are the next event stages up? my games still locked them

[spring grotto]

They're up in 8 minutes

[visual vortex]

thnx ❤️

[spring grotto]

[quaint fox]

is the Yostar account connection working again or is this type of connection still not working?

[outer herald]

Well had an issue with purchasing gems, so I'm hoping that they fix that issue since I wanted that gem pack. So here's hoping I hear from them later I guess

[uneven oxide]

I'm getting this message when out on sortie, no clue why but it appears after the stage is beaten

[warped wave]

https://sun9-29.userapi.com/_7iDxCpAMm87H5o6xiyDK27Fz8ktbpiDw6fiBQ/Ug7iEVSs0_4.jpg

Hello! My lepzig is stuck. When you try to enter her profile, or when you try to enter a battle when she is in the fleet, the download hangs. (But I can go to her profile if I turn to her from another ship)
I already did restore the game files, and I also completely deleted the game and downloaded it again, it did not help. I completely removed the equipment from her, that didn't help either.

[vale saddle]

Hi hiii~ me again lol
Event stories occasionally freeze for me and it won’t go forward, and the skip button doesn’t work. I have to restart my game each time it happens and then it lets me go into the battle without watching the story

[carmine hedge]

Why when I touch leipzig this didn't load

[fervent shuttle]

i think she is giving me the same infinite loading screen when i want to enter combat

[fervent shuttle]

yeah she is definitly bugged. i removed her from my formation and the infinite loading screen is gone as well

[warped wave]

yeah she is definitly bugged. i removed her from my formation and the infinite loading screen is gone as well
@fervent shuttle
try to visit her page

[crystal ginkgo]

Z26 has no voice only the subtitles come up on en server

[fervent shuttle]

@fervent shuttle
try to visit her page
@warped wave yep, she keeps on loading...

guess we cant use her till they fix her

[carmine hedge]

I unlock she today for farming roon xp

[fervent shuttle]

yeah i unlocked her to to farm xp to get roon but now she scruwed that plan over...

[tidal talon]

having an infinite loading screen bug with Surcouf as my secretary with her new L2D skin, I actually can't play the game when it starts now.

[fervent shuttle]

wauw that sucks

[warped wave]

having an infinite loading screen bug with Surcouf as my secretary with her new L2D skin, I actually can't play the game when it starts now.
@tidal talon
If you have more than one secretary, you can try to enter the game until another secretary comes up

[tidal talon]

ohh, I'll see if that works

this is probably gonna take a while, she's really persistent

[lost pagoda]

Well it doesn't say pending anymore. But still no gems.

What do I do when I get the e-mail of the Azur Lane support? Do I send a separate e-mail?

[rose silo]

I’m getting an infinite loading screen when doing exercises but I don’t have Leipzig in the fleet

[floral timber]

@lost pagoda You and I have the exact same issue, one of my purchases in out of pending, but not the $40 Chest, as i previously brought up, and I still have not obtained the gems

[lost pagoda]

Yeah I am right now contacting with the support but nothing yet

[floral timber]

I hope everything gets solved. I just want my gems for UR Fox Goddess

[lost pagoda]

I want Cow

[ivory ferry]

can someone help me? my games never loads battles, it just gets stuck forever at 100%

i already reinstalled the game twice and checked internet connection but it doesn't work, but the rest of the game just works fine

[pallid meteor]

I too have the infinite loading Leipzig bug, I tried swiping from another character in dock and it worked but it's bugged, doesn't show any gear, and can't enhance (says that character doesn't exist)

She can be put at dorm normally

[sinful yoke]

can you try a file repair in game settings

[pallid meteor]

I'll try that later on

[lost pagoda]

what do I do after the automated bot sends me a message? Who should I reply too?

[ivory ferry]

I think I solved the infinite loading problem

One guy just said he can use fleet 2 but not fleet 1, so it has to be a fleet problem

I just set all my fleets in 1:1 formations with random ships and changed my fleet names.

[sinful yoke]

wait for a human response @lost pagoda

[ivory ferry]

Now it works.
It seems something in the event or update messed with some player's previous fleet data.

[lost pagoda]

Oh alright.

[ivory ferry]

Ok, the problem was not solved. Battles still keep loading forever if I use specific ships.

[sinful yoke]

can you explain what ships?

[ivory ferry]

Yes

Leipzig. When I try to start a battle with her in the fleet or if I try to enter to her Dock page, the games gets stuck, loading forever.

[remote compass]

Wait what am I supposed to collect

[outer herald]

Scroll down on that list

[remote compass]

Yes, I did that

[sharp shale]

its a bug present on all clients, ignore it for now, even though it gets on my nerves

[mild forge]

ye getting it too

[remote compass]

Ahhhh I can’t stand the exclamation points and the flashing ‘1’

[violet sand]

Yeah same

[steady oriole]

Hey this has been happening to me for a while now but never thought it was serious but now it’s getting more common but sometimes while playing azur lane and I turn off my phone for a bit and get on it would say that I was logged off and a different device had logged in, I don’t have a different device or someone who knows my account should I be concerned?

[sinful yoke]

it sounds like connection error instead of someone in your account, so you should not worry

[steady oriole]

Okay thank you very much

[daring quartz]

is patting and dragging friend's ship at their dorm a new feature ?

[jaunty cobalt]

the name of this event is wrong, sir

[tardy wharf]

Stuck loading in only one of my fleet. The other fleet works fine tho

[thorny storm]

hello guys... so i was plying the event stages and i ran out of oil and the request to purchase oil with gem pop out and i press X and it register it as buy? it is possible to refund my gem? as i know is a no if you tap buy accidentally but i didnt as i tap X and it register as buy...would appreciate the help .

[copper tundra]

hello guys... so i was plying the event stages and i ran out of oil and the request to purchase oil with gem pop out and i press X and it register it as buy? it is possible to refund my gem? as i know is a no if you tap buy accidentally but i didnt as i tap X and it register as buy...would appreciate the help .
@thorny storm

I think that would be difficult for them as they can't just take the oil & return the gem. It would require an account roll back if they decided to do so, and when you tapped X. It registered as confirmed possibly cause of ghost touching when playing on phone

[thorny storm]

i see... do hope they can atleast rollback my account as i also send them a email too . but yea thank you for the answer that might explain why the game might register it as confirm.

[sinful yoke]

they cannot refund/rollback any gem purchases, im sorry to say

[thorny storm]

i see. big F for me then but thanks for the clarification anyway.

[past tree]

Staff allready knows about lepzig bugg ?

[sinful yoke]

#known-bugs yes

it is the weekend though

please refrain from using leipzig until the staff can start working on a fix

[river jolt]

I have a question its not really that important im just confuse but what is that "Total" in the Shinano Construction?? like is there something I need to collect?

or get ;-;

[sinful yoke]

it is a build safety net

in the future please ask #gameplay-help for this kind of thing

[past tree]

Thx for answer @sinful yoke

[river jolt]

oops I didnt see that channel

my bad...

[carmine hedge]

So what do I do if I posses someone else account????

By accident

Idk how to unbind

I just started the game and I saw to bind account because of update and after the update bam new ships all maxed out

[sinful yoke]

you can unbind in settings

[carmine hedge]

Ok cool and will this affect me again if I try bind with my account again

[sinful yoke]

please bind in the settings next time

it sounds like you tried logging into a bind instead of making one, the issue seems that you guys have access to the same social media/email

[gray shell]

so, i got that pop up noti, but there's nothingt collect/completed

[crystal grove]

same issue for me

[gray shell]

ah, just scroleld up

more people have it... will just wait

[elfin junco]

is there a reason my dialys didnt refresh?

[trim vault]

Hello, there is problem with my account... On my dock i have leipzig, but when i click that ship, it's just loading and i can't do anything unless i close the app...

Here the pict... Even i reinstalled the game, it still like that, and i tried open on my other device it's still like that

[misty crow]

@trim vault https://trello.com/c/vsUnpMm4/1607-leipzig-causing-a-softlock-when-trying-to-use-her
it's a known bug

Trello

Leipzig causing a softlock when trying to use her

User Info: 339286087
System Info: Samsung Galaxy S7 Edge, Android 8.0.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific action...

Labels

High, Android

@elfin junco have you restarted the game?

[elfin junco]

ty

i feel dum

[trim vault]

@trim vault https://trello.com/c/vsUnpMm4/1607-leipzig-causing-a-softlock-when-trying-to-use-her
it's a known bug
@misty crow thank you 👍

Trello

Leipzig causing a softlock when trying to use her

User Info: 339286087
System Info: Samsung Galaxy S7 Edge, Android 8.0.0
Frequency: Guaranteed. It always happens no matter what
Perceived Severity: Major issue that impedes player progress but for which a workaround exists (e.g., performing very specific action...

Labels

High, Android

[feral lion]

How do I find out why I was charged $40.99 for the $39.99 gem pack?

[misty crow]

google decides the prices you are charged

[feral lion]

None of the other times I've bought stuff has this happened.

[misty crow]

there's nothing the staff can do about it unfortunately

[crimson cairn]

is this anything normal?

i collected the prizes and i don't understand why is marked 🤷‍♂️

and i can't collect the bullin yet

help plz

[winter radish]

Does this game work on Android 11 ?

[scenic gale]

bug within bulin notification https://i.imgur.com/7uthsrP.png

[stiff dune]

why do i get this notification every time i finish a mission? where do i close it?

[quaint fox]

is the Yostar account connection working again or is this type of connection still not working?

[prisma roost]

I also have this issue

[remote compass]

Ahem. Wat.

[outer herald]

I get the feeling that when you have a certain amount of quests to do, that icon for it won't go away until they are done

[little wing]

what is this ?

[oblique glade]

I need a very serious help
I’m trying to complete 6-16 in Arknights but my device keep escaping the game

[spring grotto]

@little wing Your dock is full. Try restarting your application and then checking your dock count
@oblique glade You will need to go to the Arknights Official Discord for support for AK. This is for AL only

[little wing]

@spring grotto but my dock is not full

i got a few slots left

[spring grotto]

Restart your application and your count should likely change. It's due to a desync

[orchid moss]

Is there something that im missing here? the notification on my UR bulin mission is on ,but there's nothing that i can collect from it, i tried restarting the game but the notification still persist

[tame kelp]

Is there something that im missing here? the notification on my UR bulin mission is on but there's nothing that i can collect from it, i tried restarting the game but the notification still persist
I have this problem as well

[sacred crane]

network error: 100404 is slow internet?

[lost pagoda]

Yeah a support member had told me that they fixed the issue tho I still don't see gems

[lost pagoda]

Have to contact em again and see

[still marlin]

im having an issue rn where i reinstalled the app and it will not open and just goes to black screens then crashes, im on ios, anyone know how to deal with this?

[slim loom]

Hey, so I was going to purchase a gem pack (chest of gems) which is at $39.99, but when I go to the checkout screen it says it's $40.99.
Is it normal? Because the other packs don't show different prices on checkout

[west crest]

I was about to report on the Bulin reward notification. But it seems I'm not the only one.

[carmine hedge]

Same here

[amber kraken]

Sandy has connection problems or it's only me?
No matter if I use data or wifi, when I start event maps I get "connection lost" during/just after the talking scenes

[lusty coral]

I need to recover my Azur Lane account, who should I talk to about that? I thought I had it bound and I had a yostar account but it seems to have just poofed or something

[sinful yoke]

do you have your UID?

[lusty coral]

I do not have it, unfortunately

I am using an android emulator, if that matters

[sinful yoke]

can you try logging into all servers just in case?

[lusty coral]

I will try

Yeah it seems to be entirely missing and the twitter account bind didn't stick or something, I went through the tutorial since I thought I was on amagi assuming it was bugged

Checked all my possible emails for a yostar account but similarly nada

[sinful yoke]

and you got the tutorial on all of the servers?

[lusty coral]

Correct

[sinful yoke]

okay please contact customer support and they will help you recover your account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

how to contact them is above

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lost pagoda]

Ugh when it has been two days since I have sent three tickets for my fricking... gems that I spent.

[cobalt snow]

It's the weekend so they're off and it can take around a business week for a response

[hidden trout]

Why is there a exclamation mark, I can’t complete any of these yet, it’s very concerning

[sharp shale]

@hidden trout #known-bugs, ignore it for now

[latent fox]

I think I meet the requirements for starting research on Saint Louis, and I know I don't meet the requirements for anything else, but when I tried to start research it said something like "pre task not complete," then now whenever I try to go back to PR research, it freezes on a loading screen

[stuck kettle]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[green fractal]

Infinite loading

nvm i found out it was the leipzig

[toxic cipher]

Cant log in since morning
What to do?
Sandy server

[carmine hedge]

Bulin mission notification is still there from yesterday damn

[shut hinge]

Cant log in since 4 pm lexington server

[verbal wolf]

for some reason when i try to sync my account with my yostar account an error is coming up

[shut hinge]

I hab a gud wifi signal y cant i log in>:((

[verbal wolf]

it says 3rd party account is already bound with this UID

[sinful spindle]

Its okay now just lag

[modest lantern]

I have a issue where fleet 3 cannot join a battle as it gets stuck on the loading screen. This is the case for at least event map and for daily challenge

[shut hinge]

I still cant login

[sinful yoke]

please try using a vpn

@modest lantern it sounds like you have leipzig in your fleet?

[carmine hedge]

??

[verbal wolf]

for some reason when i try to sync my account with my yostar account an error is coming up

it says 3rd party account is already bound with this UID

[modest lantern]

@modest lantern it sounds like you have leipzig in your fleet?
@sinful yoke I do.... Wait is that the issue?!

[visual frigate]

Can't get rid of the notification, appeared after finishing "win 1 battle with bulin" mission

[bleak charm]

Forgot about anniversary invitation for a while and wanted to use it now. Read through the bugs and other reports here and understood it that you get the ship that is written in confirmation, but apparently I was wrong. Can this Atago be exchanged for Shoukaku or do I have to do with what I have got?

[static jackal]

So my bulin support plan mission seems to be stuck on an "alert" but I can't claim anything

[zealous lion]

i got the exact same thing

[quartz tangle]

how to unbind my account?

[spring grotto]

If you mean for FB and/or Twitter, you just need to unbind from the settings menu. Though if it's the last bind on your account, you will need to place another bind on it firstly as the game won't let you unbind the last bind on your account. If you mean for Yostar, you will need to contact customer support as they'll have to unbind it manually for you

[restive raptor]

Is this a bug or is it intended?

[bleak charm]

Is this a bug or is it intended?
@restive raptor
Kashino is munition ship

[restive raptor]

I know, but she wont be able to use the aux.

[quartz tangle]

If you mean for FB and/or Twitter, you just need to unbind from the settings menu. Though if it's the last bind on your account, you will need to place another bind on it firstly as the game won't let you unbind the last bind on your account. If you mean for Yostar, you will need to contact customer support as they'll have to unbind it manually for you
@spring grotto its a yostar ID

i want to switch it into another yostar ID i been using alot

[spring grotto]

@restive raptor She can still equip it for the stats. Not really useful, but she can
@quartz tangle Okay, then you'll need to contact customer support and they'll be able to help you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[quartz tangle]

i dint see the option for unbind

[restive raptor]

@spring grotto i see, well thank you for the reply.

[spring grotto]

@quartz tangle You can use the "Contact Us" option on the website if you're on that. Or you can email them
@restive raptor

[quartz tangle]

it said i can reach out to a yostar staff in discord

[spring grotto]

Unfortunately that is an outdated message. As the last we were told from staff, don't contact staff on Discord for customer support issues

[quartz tangle]

good thing i asked

[amber kraken]

For 3 star T3 is a random gold retrofit or should be a battleship gold retrofit?

Because if the latter case is true, then I found a bug where I got a carrier gold retrofit bp, not a battleship one

[lunar heart]

Have this alert but can’t claim anything, also completed the daily challenges and noticed progress didn’t progress.

[ebon flame]

#known-bugs

[lyric lodge]

@amber kraken It rewards a carrier retrofit. Time to update the wiki... :/
(Was still unupdated from Aurora Noctis)

[amber kraken]

And in-game screen reward, as at least for me, it showed a bb one

[lyric lodge]

Indeed it does. Guess they too forgot to update from AN. It's always supposed to be a carrier, same with T6.

@bleak charm Shoukaku wasn't an option in the 2nd anniversary enveloppe, so probably not. Support might exchange it for another that was in there if you prefer them.

[crude vapor]

i got a question, im not sure if im in the correct channel but i bought a skin from an event i dont remember which one, and i no longer have the skin..do i HAVE to equip it to the ship before the event is over?

[rotund bough]

I think no tho...

[crude vapor]

cuz the skins i boought (i bought 2) are gone

oh wait, i might not be able to see them under "owned" in the shop cuz the event is over, i dont have the ships their for, ones for duke, i know that, it just seems weird to me that i cant veiw owned skins in the shop if the event their from is gone (also im sorry if im in the wrong channel)i didnt see my issue on the help support tab otherwise i would have gone there first

[bleak charm]

Hassat Hunter thanks for answer, but it's fine even if I won't get other ship. Already have most of them anyway and the rest will come sooner or later.

[jovial moat]

is the game right or the wiki not sure if this is a tech support question or not

[lyric lodge]

Wiki is correct

[jovial moat]

ok thanks

is wiki like always the right thing to check or is this just with this event

[lyric lodge]

I cannot guarantee we're always 100% right (since humanmade and all etc. etc.) but so far this event with skills there's atleast 3 that are wrong we got listed correctly.

[jovial moat]

well sounds better then the ingame translation

alright thanks for the answers

[steep epoch]

Is this the place for bug reports?

Whoops, I see it down there

[dreamy veldt]

I contacted Yostar support to say I did not receive my gems. However, I got an email from them saying to elaborate on my inquiry. But, it says do not reply below this line. What do i do?

[lyric lodge]

Make a reply, and write it above the line

[ebon flame]

It’s automated. They’ll respond to you in a few days.

[dusky crown]

Just a question. If someone started on Lexington server and wants to transfer to Avrora, is there a server transfer option?

[sinful yoke]

there is not, sorry to say

[dusky crown]

ok thanks

[true flume]

did the bar got resetted? pretty sure it was about halfway lol

or is it just visual bug? since I see 59%

[shut walrus]

Try restarting the app and seeing what happens?

[true flume]

oh yep that fixes it, LOL

[desert jungle]

I have an infinite loading screen even after a reinstall. Any known issues like this?

[sinful yoke]

what loading screen?

[desert jungle]

Entering battle

[sinful yoke]

are you using leipzig?

[desert jungle]

Yes

[sinful yoke]

dont use her for now

#known-bugs

[desert jungle]

Ok thank you

[carmine hedge]

Why does my bulletin keep showing "!" Even thou I have collected everything

[inland cargo]

I accidentaly brought coins... thats because something got me distracted...
Does anyone know if i can get a refund on it?

[carmine hedge]

I accidentaly brought coins... thats because something got me distracted...
Does anyone know if i can get a refund on it?
I don't think it's possible

[sinful yoke]

it is not possible, sorry

[inland cargo]

Thanks...

[sinful yoke]

can you please report it formally, no one has yet but multiple people keep reporting it @carmine hedge

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[uneven oxide]

My game keeps freezing attempting to do the boss battles in the Manjuu minigame, don't know why it keeps happening

[carmine hedge]

Why does my bulletin keep showing "!" Even thou I have collected everything
@carmine hedge what do I put it as?

[hearty roost]

Dumb question but where is the option to switch ships to catch-up? Nothing on this screen gives me that option

[elder vapor]

@hearty roost did you read the help icon for the catch up feature that says you can only get 300 total, not for each ship

[hearty roost]

I must have misunderstood it. Sorry about the confusion

[celest ibex]

How to cured deppression after not getting any ur?

[outer herald]

[forest jacinth]

not sure if it's a tech support thing, but the notice is perpetually there. there are no red notices within the cattery except for an empty build area

anyone know a fix?

[lyric lodge]

Any cats you can give new perks? Or unbuild boxes?

[low saffron]

So currently stuck in the "Retrieving latest version info..." anybody having an issue to enter the game? I already restarted the app, my phone, my wifi but it's still just there. After a while the unable to retrieve latest version window pop-up, I give try again nothing happens.
Anybody having issues accessing the game?

Also I too get the Cat Lodge bug every once in a while, I noticed it's only when I put several purple cat boxes and only open one while the other is still waiting. After a while the notification of the Cat Lodge returns, only restarting the app solves the issue.

[olive sluice]

Im having troubles login in

[hollow ridge]

i have logged in 2 times but its still showing this red exclamatory mark in my Bulin tasks

[lyric lodge]

It's a bug. See #known-bugs

[reef parcel]

i have a question regarding yostar accounts, is this the right place?
if so, i wanna link my yostar account to my azur lane. however, i believe during some issues i had i accidentally linked the yostar to a dummy account that i deleted during file transfer. it just said: "the third party account is already bound to another"

i do have the account linked to arknights so i know its real otherwise

[sinful yoke]

please contact customer support and they will help with the bind issue

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

how to contact is above

[reef parcel]

ahh thanks for the help, i saw online to either check via discord or email, i chose the former

[carmine hedge]

Cant finish the right one and cant launch the left

[sinful yoke]

restart the app and the ships should be in your dock

[carmine hedge]

[twin granite]

uhm I have a friend that started playing yesterday and for some reason he's still not getting the mail for the cubes and coins

[twin scaffold]

Hey guys quick question, can you transfer your account to another email account? I want to transfer mine to my alt gmail

[past jewel]

Hey all tech support guys. I have a problem. I just purchased depot expansion twice thinking it was dock expansion. Can I get the gems back somehow?

[spring grotto]

You cannot, sorry to say

[past jewel]

Ah bummer.

[thin forge]

RIP

but it will be a good use if you played long enough

[halcyon perch]

Got a question, I've been sortieing for a while but lately I've been getting 'connection to server lost' and disconnecting here and there in the middle of it, then I get booted off with 'Your account is logged on another device', anything about that?

[light robin]

Whenever I open up Leipzig in my dock my game goes into a perpetual losing screen

[pine pilot]

Game keeps crashing, can anyone help me

[spring grotto]

Crashing how exactly? When you try doing a specific action or something else?

[pine pilot]

Everytime I enter

[spring grotto]

@light robin Leipzig is currently bugged. It's a known issue

@pine pilot What kind of device are you using?

[pine pilot]

Huawei y6p 2020

There's time I'm able to play the game but it is limited to 30 kins and then it crashes

30 mins

[dusky fossil]

heya .. is there limit of how much i can purchase trade license ??

[mellow roost]

Does anyone here play JP? I’m trying to update after a long hiatus and I keep encountering these two notices

[spring grotto]

@pine pilot Hm....you could try something like a file repair from the title screen of the game and seeing if that changes anything/fixes it. As this sounds like it could be a broken file issue
@dusky fossil There isn't a limit, but you can only renew when your current one is about to expire
@mellow roost We are for EN, so there might not be much we can offer. You can try the community server tho (linked in #welcome) and see if they have any insight about the JP version

[mellow roost]

Got it, thank you

[dusky fossil]

There isn't a limit, but you can only renew when your current one is about to expire
@spring grotto got itt..

so 90 days is the max day , toast ?? @spring grotto

[spring grotto]

Never tried personally. But they each individually last 30 days and you're only able to buy another once the current one is within one week of expiring. Which extends it for the next 30 days

[elder vapor]

38 I think is the longest I’ve seen mine go up to

[pine pilot]

It still crashes

[pine pilot]

Nvm just fixed it

Thanks@spring grotto for ur kind service

[spring grotto]

Oh, no problem at all. Glad to hear it's fixed

[wanton oriole]

Hi

I have a problem with a payment

I paid for the 5 USD gems pack but the gems didnt came after the payment

[spring grotto]

If you didn't receive it, please do contact customer support for them to get the gems sent to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[hollow ridge]

why is it showing this when my warspite still needs lvl

[sonic hull]

Ok I guess I'm not the only one

[olive wolf]

Bruh

I need 120 fps

Pls

[drowsy vapor]

Can anyone help me get back into my old Azur Lane account?

[south moth]

Hello, I believe I have encountered a bug. I started a sortie in T2 Drifting, Swelling, and was entering a battle with a fleet consisting of the following, Bismarck, Gneisenau, Zeppy, Atlanta, Leipzig, and Grozny. This was the fist battle with this fleet and as I was loading it at 100%, the game froze with the loading screen and nothing happened. I restarted the game to see if it would resolve the issue, but it kept happening. This has happened 3 times with this fleet, twice in the event map and once while testing it on 1-1 Offshore Exercises. I then tried with a different fleet consisting of Unicorn, Warspite (Retrofit), Saratoga (Retrofit), San Diego (Retrofit), Javelin (Retrofit), and Takao and they loaded in all ok. I was playing on iPad OS. Any known bugs concerning those ships or possible solutions?

[lyric lodge]

Its Leipzig, swap her out for now

[sinful yoke]

@drowsy vapor did you previously bind it?

[south moth]

@lyric lodge Thank you 🙂

[wooden umbra]

i didnt receive the 20 free cubes that every one got by mail earlier today , i checked my mail several times restarted the game cleared data ,reloged in several times , so i was wondering if there is areason for that thx

[unborn cloak]

Hello, would like some advice.

When in 60 fps mode, all the game runs smoothly expect for the real gameplay, I used Samsung perf Z and it shows that the game is Indeed running at 60 fps but it is really showing 30 fps (when my ships at the back shoot the game displays 60 fps then back again to 30).

Some of you had this issue before? My chipset is Exynos 9810 and 6GB of ram, running on One UI 2.5 and android 10, thanks in advance for the help.

[craggy socket]

I get that someone has started a session from another device and I don't know how to get it out or how to contact yostar support

[elder vapor]

it's a connection error most of the time, not somebody logging in on your account

[craggy socket]

o really? then sorry

but i mean says that someone joined from other device not connection lost

[sinful yoke]

yes, aria understands

[rich pulsar]

Why is this lit up when there is nothing for me to check or do?

[sinful yoke]

#known-bugs

[rich pulsar]

Cheers

[carmine hedge]

When I can use leipzig again?

[sinful yoke]

we dont know

[carmine hedge]

I need leizing for farm roon xp and I already farm 12% 2m using only nimi xd

[elfin zephyr]

does anyone know why Leipzig is broken?

[static shoal]

Is this normal

[sly stratus]

I'm getting "Not Enough Slots," when I tried to battle in the event map. Anyone know what's going on?

[sinful yoke]

it means your dock is full

[sly stratus]

ok thanks!

[long obsidian]

Hi.
I have a bug, that causes the game to restart when i click on chat in "help" menu

[light robin]

Are there still issues with Leipzig?

[elder vapor]

yes

[lyric lodge]

No patch, no fix... :/

[carmine hedge]

I have a really weird issue. The bulin doesn't show up at all in the Limitbreak menu, even though it should be there.

[sonic hull]

It's strange the Purples are Showing up

[sinful yoke]

you both are getting this issue?

[sonic hull]

Nah I don't have Golds just was showing that the Purples do show up

[dim jungle]

I'm kinda embarrassed to ask this but I fat fingered and I wasted around 2000 gems on cubes I really don't need I was wondering if you guys do rollbacks on accounts

[sinful yoke]

unfortunately not, sorry to say

[gaunt notch]

F

[upper wharf]

A question:
I can change servers by passing my data and progress to another
without starting from the beginning?

[spring grotto]

you cannot, sorry to say

[carmine hedge]

Rather how long does the support thru email replies?

[upper wharf]

I would like to change my server Sandy to Amagi ^_^

[spring grotto]

@carmine hedge An estimate is anywhere between 1-4 business days
@upper wharf You can't transfer your progress to another server, sorry to say

[upper wharf]

A shame :(
thanks for answering :D

[carmine hedge]

🤔

[pure bay]

Can I make payments to the game using a different google account?

or will it prove to have some issue

[analog whale]

how long are the support texts typically supposed to take for a reply?

[bold coyote]

there's nothing there to collect

[sharp shale]

#known-bugs

[sinful yoke]

@analog whale 1-4 business days

@pure bay you can

[muted atlas]

Is it fine to play this game on rooted device?

[astral ferry]

Hi

I’m trying to download the game but it doesn’t finish the install

Idk why I got a lot of memory

[pine swan]

maybe you have those ships locked

nvm

[prime fiber]

Hi I did not receive my 20 cubes and 15k coins from yesterday’s twitter post. Nothing was in my mail.

[wintry sand]

does anyone know what to do about this?

I can't enter ts1 or the dream world

[fringe sky]

i can't access my old facebook account anymore but i still have my azur lane binded to my old facebook account,and now i can't access both how can i unbind my azur lane account ? i don't remember my UID,my nickname is megqxz,lexington server

[upbeat prism]

is it bug? (colours)

[reef birch]

I cant login to my twitter account. It keeps giving me error code 100222

[sinful yoke]

can you send a screenshot?

[reef birch]

Yea hold on

[sinful yoke]

@fringe sky please contact customer support and let them know you dont have access to your bind

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

can you open log mode and send me a screenshot of what it says in DMs?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[reef birch]

Sorry what do you mean log mode?

[sinful yoke]

how to enable it is in the video (2 fingers pinching and 1 finger held on the screen)

[sinful yoke]

(in the future if you have to send log mode of your main page, please send in dms because it can leak personal info, thankfully this screenshot does not have any info)

it looks like the authorization on twitter's end expired, can you try logging into twitter and checking your apps and permissions?

[reef birch]

I checked it still has permission

I cant take a screenshot to show you because of twitter

[sinful yoke]

I believe AL is confused then and lost access somehow

contact customer support and let them know about the error, they will help you be able to log in

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[reef birch]

Hey it's working now for some reason but thanks anyway!

[hollow ridge]

anyone know why cant i use bulin for retrofit anymore?

[lyric lodge]

Click level > 1 at top

[hard reef]

Hello ! my twitter account has been ban (temporaly) and ive no idea why. I asked twitter to give my account back, but ive no answer. And my AL account is bind with my twitter. Im afraid to lose my AL account (ive spent some money on it ) so i want to create a yostar account. can i bind my account on twitter AND yostar account ? im too afraid to log out from twitter, without knowing if i will be able to log in again since i get temporaily ban (maybe ive rt too much AL and some salty ppl report me)

[carmine hedge]

Having constant app crashes happening after the 20mb update. Currently using Ipad 7th gen and iOS 14.

[sinful yoke]

@hard reef yes you can bind multiple binds

[hard reef]

ty

[sinful yoke]

@carmine hedge please try a file repair for assets in the ingame settings

[carmine hedge]

Still crashing

[carmine hedge]

@sinful yoke

[sinful yoke]

where are the crashes happening?

[carmine hedge]

Randomly, sometimes it occurs when it is in the login in screen, in main menu, battles and etc...

[carmine hedge]

Any recommendations?

[sinful yoke]

@carmine hedge try reinstalling, make sure your account is bound before deleting the app

for steps on how to bind an account or login, theres detailed steps in the pin messages

[twilit pivot]

Hi there, @sinful yoke there's something wrong with the log in after the mini update, it seems I can't get in to the game and stuck at loading screen, can you help me please? What should I do?
(The server is Sandy)

[night gale]

Hi there @sinful yoke ... My friend just started AL EN recently... But he didn't receive free 10x roll gift... Is there any requirement for free 10x roll gift?

[carmine hedge]

Heyo everyone. I don't know if this is the right channel but my friend here wanted to download Azur Lane in his iPad to be able to start playing the game, but he's region is blocked. I tried searching in the wiki, but it's only for Android users. Any workaround that we can do?

[spring grotto]

For iOS, not really unfortunately (Apple is very stingy). You might be able to find some way online to download apps out of region, but I'm not able to say for sure

[covert forum]

any note for me fore reinstalling azur lane? im kinda scared for losing my account though theyre already binded to yostar, twitter and facebook.

[sinful yoke]

you need to make an itunes account in that region (just make an account with the region setting under the region the game is in) @carmine hedge

@twilit pivot you might have corrupted files, try a vpn and a different internet connection first, if it doesnt help, you may need to reinstall

@night gale unfortunately I dont know the specific requirements

[wooden umbra]

@prime fiber same here bro , u have new account too ? i think maybe cause i created my account less than 24 hrs before they send them

[primal herald]

I'm not sure if this belongs here - if it's not feel free to tell me and I'll delete or move it. Currently taking a data science class and am interested in creating a program that takes ship data/statistics and does things such as sorting ships by highest stats, etc (I know the wiki does this, just wanted to see if I could incorporate what I've learned programming wise to sort and look at data of diff chars)

[vale oriole]

?

[spring grotto]

@primal herald Well you certainly can work on creating such a program as a fun, little pet project. Though there's no official way to pull that information from the game
@vale oriole It's just a debug log mode. Just press "Hide" at the top left and it'll go away

[primal herald]

Ahh, okay. Thanks for the response ToasterStrudel :)
I've seen some people use python to scrape data from the wiki and make datasets that way, so I'll see what I can do from there.

[lyric lodge]

As long as you don't hit us with 5000 hits per second like some other people...

[primal herald]

I will try to avoid doing that, I don't plan on starting the project anytime soon as I am busy with college . I actually have a quick question for ya Hunter - I tried taking a look through he wiki but didn't see anything about this but - are the tables in pages like ship stats HTML tables or are they some other format?

[wintry quartz]

I bought a $19.99USD gem pack and it didn’t come in. So I bought another one. Where is the other pack gone?

[merry blaze]

hi does anyone know if the cn support email is still [e-mail]

[tired acorn]

hello, where i can send the account info required to recovering it?

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sick kayak]

hello, i'd like to unbind my yostar account what do i need to do for that?

[sinful yoke]

you need to contact customer support, how to contact them is above

[grim karma]

Is there any way that I can move the convo box of my secretary? Its blocking the skin

[outer abyss]

All missions complete but bulin not collectible. Am I missing something?

[buoyant leaf]

I'm having the same issue. All missions done but no bulin to be collected.

[pastel ivy]

Same issue here..

[ocean pagoda]

same here

[merry basalt]

+1

[rain creek]

I have that issue with the Bulin too

[gray parrot]

me too i did every mission but i cant collect my bulin

[molten citrus]

+1

[orchid moss]

+1 same problem

[steady stirrup]

+1

[silent fossil]

+1

[sinful yoke]

this is a bug, not tech issue please go to #bug-reports or report formally through Belfast bot

[wary junco]

Already in #known-bugs , please go upvote there

[main heron]

hi i think the bulin support plan banner's collect button is not functioning. i already completed all the missions

[worldly ocean]

Yo like everyone else here completed bulin support plan and no MkIII bulin like the rest

[crimson cairn]

me too

[jaunty moat]

why cant i collect the bulin

[carmine hedge]

Reported on Trello as bug indeed

[jaunty moat]

has yostar addressed this is any way?

[sinful yoke]

#known-bugs

[bronze cairn]

Same problem

[jade oracle]

same problem

[ebon flame]

bug reports =/= tech support

[carmine hedge]

I came here for that same issue lol.

[misty pier]

Why cant i collect this

[sinful yoke]

#known-bugs

[carmine hedge]

Scroll up.

[misty pier]

Already finish all the missions

[carmine hedge]

It is a bug, and it has been reported.

[sinful yoke]

just to make sure, you guys can get her in the prototype shop so she is still accessible?

[carmine hedge]

Yes, she is accessible from hoth the prototype shop and the 30K event points milestone.

[supple frigate]

Came here to collect bulin

[carmine hedge]

*both

[supple frigate]

Devssss

Bulin support plan is suppose to give us 1 bulin

[sinful yoke]

so she is just unable to be collected for finishing the missions got it

[carmine hedge]

Yup

[sinful yoke]

anyways it is still #known-bugs

[supple frigate]

After completing all task

[brisk sparrow]

They're literally talking about it, just scroll up 😩

[misty pier]

Hope they fix it in this upcoming maintenance

[carmine hedge]

It'll probably be fixed before that.

[misty pier]

Naisu

[carmine hedge]

Anyway, imma go back to grinding. Ciao!

[upper fern]

I can’t collect the bullin did I miss something?

[misty pier]

It is already reported @upper fern so dont worry theyll fix it

[upper fern]

Ok thanks

[rapid quartz]

How much time needed to fix this ?

[halcyon fable]

Where can I report my problem

My screen started going black after I entered T4 of the event

Is T4 bugged?

Hello?

[glass ether]

Hello, I have some troubles connecting to Washington server. Is there a problem with the server or it's mine?

[hard shell]

connecting to washington fine here

[tidal stirrup]

Got a question. I tried sending a ticket in the game, but each time i try, the game just resets. There seems to be an issue, as UR bullin cannot be collected after completing all tasks.

[sinful yoke]

#known-bugs

[halcyon fable]

Hi good day. Sir Tech Support

[oak loom]

help

[sinful yoke]

do you have an issue? @halcyon fable

[silk solar]

Why did I complete all the missions and not get to collect my UR Bulin for them?

[sinful yoke]

#known-bugs

[sinful yoke]

@true ibex please dont, thanks

we do not need you encouraging others to repost a known bug in multiple channels

[true ibex]

Hmm ok sorry

[halcyon fable]

Yes @sinful yoke sir, my screen started to black out after I entered T4

[silk solar]

Hopefully this gets fixed soon, I want to oath the new Bulin :D

[sinful yoke]

I should say now im a ma’am not a sir but is it just a black screen every time you open the map or is it something else?

[true ibex]

[halcyon fable]

Oh, sorry. Its blinking actually, game display and black screen

That was after I entered T4

[sinful yoke]

can you try a file repair for assets in ingame settings?

[tidal stirrup]

@sinful yoke thank you for the info it's. I hope it gets fixed soon ;) anyway, why does the game reset when i try to send a message via in game support system? Has it been removed from the game? I noticed a message encouraging to contact via email or discord

[halcyon fable]

I'll try

[sinful yoke]

it sounds like a bug, the helpshift is a bit outdated, the only form of contact for customer support is through email right now

[tidal stirrup]

gotcha, thank you very much. I hope your day is good and time after work relaxing 🍺

[steel atlas]

kawaaa

[rapid quartz]

The bullin bug has been fixed right ? Cuz I can't get it x)

[sinful yoke]

no

[rapid quartz]

Ha so sorry I might be drunk

[lyric lodge]

As usual, no patch, no fix.

[rapid quartz]

Yes I thought they fix if cuz of the message

[sinful yoke]

the message says they are working on it

[rapid quartz]

Okyok ^^

[halcyon fable]

@sinful yoke, but t4 isn't bugged?

[sinful yoke]

I dont believe so, I havent seen any reports for flickering

[halcyon fable]

Okay, thanks.

[carmine hedge]

The bullin bug has been fixed right ? Cuz I can't get it x)
@rapid quartz That was another bug where we were getting an "exclamation mark" even though we finished the mission. 💀

[carmine hedge]

The bug has been fixed!

[rapid quartz]

Yep

[uneven folio]

i patched and restarted twice, still can't collect the bulin mk3

[scenic gale]

same (after patch)

[snow sonnet]

The bug still there,cant collect ur bulin

[worldly ocean]

Bulin Mk 3 collection still bugged after patch for me as well

[ionic panther]

I can collect bilingual

Bulin

[high raptor]

Same here, cant collect her, lexington server, updated the game and restarted a few times, no go

[rain creek]

Still can't collect her either

[snow sonnet]

The dev still fixing it maybe

[high raptor]

some people managed to get her, so maybe different servers or something

[steady stirrup]

Don't think so someone in Washington got it but I can't though I'm also on Washington

[high raptor]

Dont know, hope they fix it soon

[steady stirrup]

Same ^^

[snow sonnet]

Nope,im from Amagi sv but cant get her

[unique star]

Yeah it’s still bugged can’t collect her

[full sand]

hot fix, helped some ppl, I am still bugged tho

[plucky zenith]

Can't collect my bulin either

[daring quartz]

i can collect mk3 bulin

[snow sonnet]

Got it,can collect mk3 bulin

[mint bone]

still bug too

[hearty cloak]

I still can't.

[rain elbow]

bug has not been fixed yet

[indigo sigil]

Uhh is this the channel where you ask to get your secondary password reset?

[raven rose]

I can't change the pr catch-up to a different ship

[copper elm]

Hi, i need Help with the MKIII Bulin, I can't collect it.

I already restarted and repaired the game but it didn't work, the Button is grayed out and doesn't respond.

@raven rose you probably can't change it because you reached the Maximum ammount of Blueprints.

[scenic gale]

I can't change the pr catch-up to a different ship
@raven rose click the name?

[wheat wharf]

@raven rose you cannot as you have collected 300/300

[raven rose]

So the 300 blueprints is the maximum that i cen get for all the pr1 ships, not individuali

[slender bear]

still can't get mk3 here

[copper elm]

I heard logging out for a while does the trick.

But If that doesn't work then maybe wait until tommorow After Server Maintanence.

[worthy robin]

hi is there a problem with sending out limited expeds ?

[indigo sigil]

Uhhh anyone know what you have to do or who you have to talk to to get your secondary password reset?

[slender bear]

nvm got her now

[fleet cove]

Can any staff help me with how to un bind yostar account

[rain creek]

Logging out and back in after a few minutes helped, I was able to collect her now! ^^

[viscid ledge]

Does the Hermione l2d bug include more actions of her and words? It just seems that her l2d was just rushed compared to Kashino and surcouf's T_T my baby hermione

[clear echo]

help I cant update the game and stuck here then just crash

[golden hound]

The Speciallized bullin mk3 quest has been fixed for me tho we can collect her now

[stiff dune]

guys try logging out and wait like 10 mins then log in again

it worked for me

[carmine hedge]

this happened when I tried to open TS2 today

[balmy smelt]

Says 0/4..

[prisma roost]

@balmy smelt That is because you have not rolled 200 times. This thing shows you how many Shinano's you have gotten by reaching each 200 rolls (max 4 times)

[balmy smelt]

oh right, im dumb.

Wait what I barely understand that, so confused now.

[elder vapor]

the 0/4 on the right is a pity counter

it will only increase when you reach 200 total builds, then you can claim a "free" shinano on top of any that you have rolled

[balmy smelt]

Wow thats kinda..stingy

[prisma roost]

Pity counter xD Love it

[elder vapor]

I mean it's something like a 5% chance to not have rolled her by the 200

[prisma roost]

Wasn't it 1.2%? Not trying to be pessimistic though xD

[supple bluff]

The new update stucks on PC and Phone

I've tried both using wifi and 4G mobile data

[fickle escarp]

anyone on iOS have the game input become super laggy after the phone goes to sleep with the game open? i need to force close it and reopen to get it normal again. it's happened across multiple phones and iOS versions

[light steppe]

Mine might only show the loading with the lil birds multiple times. But it doesn't always happen.

[hollow elbow]

Next maintenance will add 2 more rental vouchers, will i lose the current vouchers if i didn't use it by then?

[mild prawn]

sometimes the fleets don't spawn in the event maps is this just a problem for myself or is anyone else having this happen?

[light steppe]

Doesn't happen to me

[hallow badger]

Won’t load past this.

[dusty epoch]

Good day. I have a problem after completing the bulin level quest, they cannot be used for limit break, only retire or retrofit.
P.s The lock disabled, the eyes on and off, hiding above lvl 1 are disabled.

[spring grotto]

Check through your fleets (this includes regular fleets, commissions, HM fleets for W1-W11, and event fleets)

[dusty epoch]

Check out the first screenshot.

😓 sorry, it turned out they were in a hardcore location

And Thanks for the help.

[spring grotto]

No problem

[velvet jewel]

My friend keeps having an issue where the shipgirls' voices would go away, even with all the audio packs downloaded, anyone know how to fix this?

[elder vapor]

is he muting his phone

[velvet jewel]

No, some of the voices are working, but some aren't

https://cdn.discordapp.com/attachments/725538189611368490/757879372374868018/Screenshot_20200917-154935.png

He also has this problem with weird text and stuff

[sinful yoke]

press hide

its log mode, no danger

[velvet jewel]

how is he bringing it up?

[elder vapor]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[smoky depot]

After pvp battle, screen not progressing. Was able to move the ships out of view on the screen with two fingers. Probably a loading error.

[modest totem]

Good afternoon.

I got a problem with my account in Azur Lane game. Six months ago, I uninstalled it because I didn't have enough space in my memory card. Recently, I reinstalled the game but, when I logged using my Facebook or Twitter account, it starts the tutorial even when I already had a lot of progress there.

My nick in the game is Aleex(or Aleex!!, i dont remember well) and the last server that I remember was akagi

[spring grotto]

Well there is no Akagi server but go ahead and just try fully logging into all the game servers firstly

[outer herald]

I want to say you meant the Amagi server there

[modest totem]

It may be, it is that I have left the game for a long time, but I try to enter my twitter and facebook accounts but it sends me to the tutorial, it is as if all my progress had been deleted

[outer herald]

Did you check each server when you logged in on you Facebook or Twitter account?

If so then you may need to contact tech support to see if they can recover your account

[modest totem]

I send a mail them but, the mail "bounce"

[outer herald]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer herald]

You use that link right@modest totem

[sinful yoke]

please let us know if logging into all of the servers does anything though

[modest totem]

Okay, i gonna try

Thanks for the time!

[lone scaffold]

Hello I would like to unbind my facebook account so I can make a new account on the same server and start from scratch. When I try in app it gives me an error message.

[sinful yoke]

you cant unbind the only bind on your account which is why the error is appearing, contact customer support and they will remove the bind for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lone scaffold]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[naive stream]

I am curious as to why the 39.99 gem packs actually cost me 40.99$?

[zealous oak]

Has this been fixed? I still can't claim the reward

Also do the tasks give cores? It doesn't add to my total cores

[fair wolf]

same ^

[stiff dune]

@zealous oak log out for a while then log in again

[zealous oak]

I've done that before

Currently updating the app from play store

Welp, still can't claim

[stoic cloud]

Do anyone know how to remove the grey bar at the top?

[carmine hedge]

Try going to your display setting of your phone

There should be at least an option there

[lyric lodge]

@zealous oak you need to claim the rewards first befofe bullin unlocks. And no, do not count to monthly.

[zealous oak]

@lyric lodge I've claimed them all, thanks

Kinda unclear where to press to claim the cores

[crimson cairn]

my game can't connect! 😭😭

[rough nacelle]

I uses nox, I have to disable hyper-v for it to run so pc won't crash. But every time I boot up there is a secletion screen of Windows without hyper-v

How to set it so it jumps to no hyper-v windows

[cedar reef]

whenever I press “weigh anchor” this happens and it won’t load

how fix

[open pasture]

New L2D ayanami skin crashing my game

[bitter phoenix]

When buying a lucky bug, money was debited x2. Tell me what to do?

[grave pike]

Can't whale, Damn game

[spring grotto]

@open pasture Try a file repair from the title screen of the game (the cog wheel at the top right)
@bitter phoenix Contact customer support for AL

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@grave pike Hm...seems like just a queue error, probably too many people buying at once. Try again after a while to see if it's any different

[grave pike]

Ah alright, thanks toast

[spring grotto]

[rich pier]

Is it normal for the bug report and known bug channels to disappear from the list?

[spring grotto]

If you have channels hidden, it is. Either that or Discord is bugging out (which could be possible)

[rich pier]

Ahh ok, thanks

[zinc ivy]

getting "Unavailable for Purchase on this Device" when trying to buy gems on ios

[brave bone]

Im getting the error failed to update file 5 and cant download the game

[surreal parrot]

I bought some gems from the store for the first time two days ago. 7.99 was charged but I still haven’t received any gems yet

[spring grotto]

Please do contact customer support and they'll get your items to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[frozen bluff]

Game crash when I finish downloading new update !!!

[shy gull]

So I bought a bunch of skins, changed by secretary.
The L2D isn't showing and when I try to do something I'm stuck in a loading screen.
I've tried to restart both the game and my phone.

[sharp shale]

download the latest l2d from the settings
not sure about the loading screen part, though

[spring grotto]

@frozen bluff Crashing where exactly? Can you get a recording of it for visual reference?
@shy gull Do a file repair from the title screen of the game (the cog wheel at hte top right)

[shy gull]

I'm stuck in a loading screen no matter where I click

oks will try that thanks Strudel

[frozen bluff]

@spring grotto it is all black screen and crashing when I play my daily mission!!!

[spring grotto]

Try restarting your phone and clearing the game's cache. If that doesn't work, try a file repair from the title screen of the game (the cog wheel at the top right) to see if that fixes the issue

[shy gull]

OK it worked the L2D loaded and I'm not stuck in loading hell, thanks a lot

[tough fiber]

I purchased the lucky bag just now and it never gave me it. I checked my bank and says there was a 30$ purchase. Thoughts?

[pulsar spade]

Wondering the same about some gems I bought last night

[tough fiber]

I just contacted them, will see what they say

[desert harbor]

im having unknown error :-1 any guess what causing it??

[olive dagger]

hi uhh.. how do i disconnect a twitter account that has been deleted like months ago?
I deleted my facebook too but i have a yostar account and well i'd to unlink my nonexistent twitter acc from azur lane?

[spring grotto]

@desert harbor Relog into your bind option from the title screen of the game and that should fix it
@olive dagger If the account is completely dead, you will need to contact AL customer support directly, let them know as such, and they'll need to manually unbind it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[olive dagger]

@spring grotto think i can change my yostar email account or not at all? i started using a new email for stuff ;;

just had to make my life complicated orz

[spring grotto]

For Yostar binds you'll also need to contact customer support and ask them to change it for you as only they're able to interact w/ those binds. Regular users aren't able to

[willow mango]

Can someone help me

After loading the game a second time it gets stuck here

[wary tartan]

Sup

I can't login every time I try the game shows a network error

[jade gale]

^same

[spring grotto]

Restart your device and network router. Or if possible, try using a different network connection to test it out. If none of that happens to work though, try a free VPN

[obsidian crystal]

I can't buy the event lucky bag. I get Error Code 19.

[tranquil saffron]

Is anyone else on Android having this problem with the game failing to go into full screen sometimes? Not sure what's triggering this. Been happening for about a week now I did a system update around the same time so that might be the issue. He's in a Google Pixel 3a XL. Restarting the game fixes it but that's annoying

[floral flame]

What's the solution to a LUA bundle decompression error? I've tried rebooting, but is there a way to clear the game cache without reinstalling?

[torn flume]

hi, im getting a code error 19 when i am trying to buy something in shop, anyone know whats causing this?

[raw dragon]

Uh hi imcusing a huawei y6p and my azur lane always crashes when it starts to download

[hasty wasp]

i lost my stuff when i was clearing out my phone in december (didn't bother bringing it up until now), so now my items and ships have been reset even tho i binded my account and connected to my usual server

[mental turret]

I lost my account , im already bind to FB and TW its all reset from that two platform i login to same server lexington, i hope someone can help me

[spring grotto]

Try logging into all the servers first. If that doesnt work, contact customer support and theyll help you with your account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@hasty wasp @mental turret

[mental turret]

Okay strudel ill try to contact the cs. Thanks

[hasty wasp]

ty ty

[spring grotto]

[mental turret]

One question , i didnt remember the old acc in game UID i just have UID i got from FB by bind is that can be used to recover ?

[fair wolf]

i still cant seem to collet the mk3 bulin. Does anyone have any advise?

[lyric lodge]

Collect your rewards (they all show "available")

[fair wolf]

oh thank you

: )

[carmine hedge]

Has anyone else been having trouble logging in after the UR bullin patch? I mean constantly getting disconnected at the log in screen, having to try several times. This was also happening to me during the fjord event but went away after the update for current event only to come back after the UR bullin patch

[ivory sky]

Hey, can i recover my account here?

[sinful yoke]

@carmine hedge have you tried clearing the games cache or reinstalling before?

@ivory sky did you ever bind your account?

[ivory sky]

I don't remember, i made pay before

[carmine hedge]

I haven't tried reinstalling or clearing cache, i wanted to make sure it wasn't just me before trying that

[sinful yoke]

it sounds a bit like the files are mixed around, a file repair or a cache clear might be able to help

[carmine hedge]

Thanks, i will try that

[proven fractal]

guys can i have some help here in discord sending pm for any staff or is better send a email?

payment approved but I didn't receive the gems

[ivory sky]

So i can recover it? I just remember mi in game name and i have a payment photo

[lyric lodge]

@proven fractal
" If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues. 
Please note that the answer may take a while due to high load, so we ask you to be patient."

[sinful yoke]

@ivory sky please contact them as well for account recovery

[proven fractal]

ty hassat

[ivory sky]

I tried 3 times and they just say me, Please elaborate yout inquiry

[spring grotto]

That's an automated bot response. If you already provided all your information, just wait for their human response

[ivory sky]

Ok, thanks

[opaque lodge]

Please help, im stuck at this screen. Just found it out recently. Want to make sure before i reinstall the game

[sinful yoke]

need to reinstall unfortunately

[opaque lodge]

Feelsbadman, thanks for answering

[oblique arch]

having weird issues with commissions. restarted app and device but didn't fix.

[outer herald]

Did you clear out your cache files?

[potent mortar]

I have a question i just put 20 bucks in but the gems havent showed and it still shows the 2x bonus was wondering if it takes a while and ive restarted a few times and still hasnt showed up

[outer herald]

Did the payment go through at all?

[potent mortar]

Yeah the transaction went through

[carmine hedge]

Hi I have a problem i accidentally bought 5 times automatically and wanted only to buy 1 time, besides I dont have any gems, so I would like to have my 40€ back and my 1. Purchase for 10€ done so I can buy the cute l2d skin, pls help me

[outer herald]

Okay I had this issue before, so are you on wifi at all?

[potent mortar]

Yeah im on wifi rn

[outer herald]

If it was a connection issue with the purchase you may need to try it again, but try getting ahold of techsupport for it first though

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[outer herald]

@carmine hedge @potent mortar

[sinful yoke]

both of you need to contact customer support

but nekominori please also send a inquiry to itunes/google about a refund for the extra purchases

[carmine hedge]

Thank you

[tough fiber]

Hey I purchased that banquet bundle earlier today and I never received the actual bundle but got charged for it. I reached out to Yostar shortly after and have not gotten any response from them. Suggestions?

[pine swan]

its not in your mailbox?

[tough fiber]

It is not, never got it.

[sinful yoke]

they take 1-4 business days to reply

[ivory sky]

They still withno answer me to recover my account

[sinful yoke]

I dont know when you contacted them, but its very likely they wont reply within 12 hours and somewhere between 12-24 hours for the first business day you message them

please still wait for a human response

as I just stated above your post, that is their ETA to answer

[tough fiber]

Oh I gatcha, thanks!

[old juniper]

Hi i cant connect to washington server i have a network error

[sinful yoke]

can you try clearing the app's cache and try restarting your device firstly?

[old juniper]

Ok i will try

Its same i cant

But i can connect to lexington

[sinful yoke]

are you able to try changing internet connections, such as wifi to data and vice versa?

[old juniper]

Im in 4g actually dont have wifi

Im at work

[sinful yoke]

gotcha, can you try using a vpn?

[old juniper]

No

I can connect on amagi and lexington but other server no

[sinful yoke]

are you able to access wifi soon?

[old juniper]

In 3 hour

I can uninstal and instal for test

[sinful yoke]

let me know if it helps

[brazen pelican]

Hello?

I need help about gem transaction

[sinful yoke]

whats the issue?