i dont have to do the other two do i?
#tech-support
uncut barn
sinful yoke
they might help, but I cant guarantee it
uncut barn
yeah bc if i uninstall
im gonna need some kind of bind
to ensure i dont lose my account on sandy
bc it looks like im going to have to uninstall in order for this to work......
sinful yoke
one bind using yostar is perfect 
uncut barn
going to uninstall and reinstall using my phone first
then ill do the same for the bluestacks
uncut barn
ok @sinful yoke
i reinstalled
how do i get the account back?
press the yostar button on the main screen?
uncut barn
ok so i clicked the yostar
it went to sandy instead of just doing what it say
said*
now its giving me the tutorial
did i just lose my account or something?
.....
sinful yoke
can you try logging into all servers?
sinful yoke
do you have your UID?
uncut barn
oh phew it let me get back in.
now going to try the shipyard again
YES!
it worked!
thank you for your help!
sinful yoke
great!
flat hollow
winter radish
what are your thoughts on MuMu vs Nox player ?
carmine hedge
Anyone has any recommended fleet for A3 Scherzo of Iron Blood?
Cannot defeat Ark Royal with current fleet
elder vapor
spring grotto
There are some ways that it can be bypassed. Just a flaw in the chat system
And please don't post images of inappropriate/NSFW chat messages in this server
proper glen
Hello! Just wanna ask about the IronBlood Frame will it have an Extension date for completing the quest just like the other frames after event/maintenance?
spring grotto
Yes, it will go till next week 
olive terrace
I don't know if the unlock interface has changed or not, but the Pin I'm 99% sure I set isn't working now :/ Is there a way to reset it? I haven't seen an option through the app
molten karma
I have purchased the Scherzo pack but because of a connection issue i haven't get it
sinful yoke
did you get charged?
molten karma
Yes
sinful yoke
please contact customer support regarding the purchase issue and they will get the item right to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
outer herald
Not really the place to ask for that here
sinful yoke
try asking in the club #technology instead @wintry comet this is tech support for issues in game
wintry comet
astral plinth
after the MIUI 12 update on my phone the notification seem to not be able to pop out even i had grant it permission and in game have enable it as well
dense slate
tacit light
F
azure stratus
Well matience is going on right now so you might have to wait for a notification from #server-news but when it is up restart your game 
astral barn
I'm unable to play Azure lane on my Oneplus 7T with Android 10, I've already reinstalled/cleared cache and storage. I also tried getting the app from QooApp but I'm always stuck in this screen after the Yostar logo. Please help :( on lower versions of Android while using Noxplayer it works just fine. I just want to be able to play it on my phone
sinful yoke
try using a different internet connection or a VPN
vocal wagon
Hello, I'll have to wait for maintenance before I can do anything on the game itself, but I was wondering if it was possible to rebind my yostar account to my main account.
While I've binded my twitter/facebook to my main account, my yostar account is bound to a different azur lane profile. I'm not quite sure how to fix this, whether by creating a new yostar account or deleting my old one.
spring grotto
You would need to contact customer support as they'll need to get it unbound from the second account firstly. And once they get it unbound, you can rebind it to your main account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
vocal wagon
Oh alrighty, thanks a lot!
spring grotto
No prob 
viscid moat
Trying to access the event and this keeps coming up. I have restarted the game a few times. Should I wait a certain amount of time then do the event or...,
vast quartz
is when pressing the saratoga event icon or the z2 event icon?
viscid moat
The z2 event icon
vast quartz
try restarting your device
granite lion
livid ruin
viscid moat
So it works when I click the icon in story mode after I did a hard mode...but the debug is having difficulties opening up
frigid kestrel
Soo what to do if i see unknown error-1
spring grotto
You need to log into your account's bind option (FB, Twitter, or Yostar) from the title screen of the game. That should fix it
frigid kestrel
Thank you it worked ^^
spring grotto
No prob
livid stone
hi , i took the webhook to my server to show #game-news in one of my channels, but not everything posted goes through, is that intended?
viscid moat
thank you for trying to help. ❤️
spring grotto
@livid stone Post have to be manually published by a moderator. And only Twitter post are ever published and this can also sometimes be delayed
livid stone
what does it mean, that it has to be posted manually by moderator? it has to be moderator/admin of this server, right?
for example nozokana, notifying that server is up, didnt go through, and that person is azur lane staff
but twitter posts go through, yes
spring grotto
Not posted, but published. It's a different function for announcement channels. And post from Nozo, Intern, etc (all items except for Twitter post) are not published
spring grotto
No prob 
livid stone
it has to have this, right?
spring grotto
Yepp, that's it
livid stone
ok, i will notify people on my server
deft bobcat
wtf? I wanted to bind the mail, but made a mistake and did it on the login screen, it is because of this this error?
lethal rock
I can't login. Stuck on this screen.
spring grotto
@deft bobcat if you used it on the title screen, that email is then bound to another AL account. You would either need to use another email OR contact customer support for them to help get that email inbound from that new account
@lethal rock Try restarting your device and clearing the games cache to see if that fixes it. If not though, a reinstall might be required as that seems to be some kind of file issue
deft bobcat
@spring grotto Thank you, I made a critical mistake, I have already written to saport.
spring grotto
Seems just like a standard network issue 
Try restarting your device and/or network router to see if that helps
carmine hedge
Is the wiki down?
fathom sand
So have anyone talked about that the event does not have a clear mode
Even if the wiki says it has ?
I’m rather sure this is a first and it’s a rather bad first too
scenic gale
fathom sand
Yeah I saw it in another channel
Well think I will chill to it gets fixed. It will take way to long to farm without it
sinful yoke
yes it is bugged
pearl cypress
Question.
The email I used to bind a YoStar account for the game. Can I use the same email to buy stuff in the YoStar-AL Merch Store or do I have to create a separate one? When I tried logging in and recovering a password, it said that the email isn't registered.
sinful yoke
you can use the same email, but you need to make an account before you try logging in an recovering a password
pearl cypress
Okay, so then the email for binding isn't necessarily a Yostar account?
sinful yoke
yostar account system ingame is different from an actual yostar shop account yes
pearl cypress
Got it. Thank you.
oak mantle
clearing mode isn't showing up on SP3
sinful yoke
it is a known bug
terse rover
buoyant blade
So Azur Lane decided to install it's self today off my phone. So I had to reinstall and update. Why don't I have the option to log into my account? Tried everything, if I just click game start it takes me into the intro tutorial stage. SonI get through it and it wants me to pick a starter again and give a name... I don't want to make a new account, just want to play. Can anyone help?
odd hatch
log out and check which server was selected, when the game reinstalls it defaults to sandy i think
elder vapor
It should default to Amagi, as that’s the newest server.
Check the pins for steps to log back in to a bind though
buoyant blade
My server is Sandy
I set it to Sandy and still nothing
I know had my account bound to twitter
Yeah, I'm following the pinned steps with no luck
odd hatch
did you click the twitter icon on the left side? if you click anywhere else it logs in on an unbound account
buoyant blade
Yes
sinful yoke
try logging into all server
buoyant blade
Installed and reinstalled the game again, it worked this time. So all good now 👍
Must of been bugged.
unique hornet
If you had an old unbinded account, are you still able to recover it if you're using the same device?
Spent some money on AL and really dont want to start over again
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
unique hornet
K
tawny ravine
clever bane
When i came back to the game, my level already 95, so how can i complete the first meowfficer ?
empty fern
why can’t I deploy this team
sinful yoke
one of the ships in there is duplicated across another fleet
empty fern
Oof ok
vivid summit
hello, may I know how to solve the game problem if it shows "unknown Error:-1" ???
when I finished update Azur Lane on my phone and try to login it shows "unknown Error:-1".
dusty glen
Did Washington server die? Suddenly became unplayable in-game with "loading" message and now can't log in anymore
carmine hedge
whats a banned account like? not from chat but from the entire game.
sleek island
hey, I'm using noxplayer and in the load screen(for login and selecting server) the audio is ok, but when It's about playing the game itself, the audio don't work, how I can fix it?
carmine hedge
like the game itself or the voice lines?
autumn anchor
My game gets stuck on loading whenever I open technology shipyard. I tried repairing game assets but it keeps asking me to download a 31mb fix again and again. It doesn't seem to apply it
autumn anchor
update: reinstalling fixed it
blazing zephyr
Excuse me, I have a problem. My account got frozen, but I dont know why. It might be because I swapped the links yesterday. I wrote an email to the customer support already, but they take hours/days to answer. Ive sent them all curently and previously linked accounts and also some additional information about my account. It would be great if one of the tech-support could DM me and solve the problem. I have all important data/information.
spring grotto
Unfortunately no one here can answer any questions such as account freezing and such. That you will have to wait for customer support to answer you on
blazing zephyr
Damn. Well guess thats how it is then. Thank you for your answer
spring grotto
No problem
sharp shale
/techsupport you can email yostar and they can help resolve the issue @wooden storm
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sharp shale
if you explain the situation they'll understand
wooden storm
How long dose a reply normally take just outta curiosity?
wooden storm
Ok, so should I not use any of these gems then just to be safe
spring grotto
Probably just to be safe
wooden storm
Ok ty
radiant fox
is it possible to get notifications on all devices for azur lane? i used to only get them im iphone, but I use emu too. I never got them properly on emu, but now* I also am not receiving them on either platform and I'm not sure why. Help appreciated. If the only option is to reinstall I will but I would like to avoid that since it's cumbersome.
sinful yoke
@carmine hedge need to reinstall to fix the issue
@radiant fox notifications are finnicky and disappear/reappear after patches on their own will
epic
carmine hedge
what's a good emulator to play AL in? 
wooden storm
A sega dreamcast lol
sleek island
like the game itself or the voice lines?
@carmine hedge the game itself except the login account and select server
hardy bane
So I downloaded azur lane on my phone, binded accounts and everything, but I still can't hear the radio. I've tried fixing the settings and everything but still doesn't work
sinful yoke
im a bit confused what you mean by the radio? do you mean you cant hear anything and its all mute?
sinful yoke
is your device on silent?
hardy bane
Nope.
sinful yoke
all audio should be working if your ringer is on, you may want to try checking your device's settings to see if anything is disabled for AL
coarse ocean
raw axle
I can’t report a bug because it says no forms are available
dense aurora
hello, I claimed gems from 3 staring a normal difficulty level, however when I checked I never got them. I was just wondering what I should do about this
gritty oar
Guys has anyone noticed a bug
I used 10 cubes and they didn’t ever appear in orders
I didn’t have much cubes so that’s the only reason I’m saying anything
coarse ocean
It says cancel my twitter account binding, but wasn't able to due to my old twitter account got deleted before...
so contact support it is?
gritty oar
Wut
rancid hawk
How can you find out, how you were muted? Is emotes offensive or something? You guys should fix your report system, I got reported multiple times for no damn reason and it's annoying. I guess there's snowflakes who takes advantage of the report system for being triggered, I honestly don't know what I did, I'm muted until the 9th. Amazing
gritty oar
Rip
bleak aspen
Game just stuck at the start loading screen before the login page. What do I do ?
coarse ocean
sinful yoke
did you ever bind your account
carmine hedge
Yup
In my twitter account
I have some screenshot of my account
But i forgot the uid
sinful yoke
if you havent, can you try logging into your account? for detailed instructions on how to login, check the pinned messages
carmine hedge
The account got binded to the other email
bleak aspen
Got it to work just need to restart my phone
carmine hedge
@sleek island did you update the audio files and such?
sonic cipher
Please help recover my account
sinful yoke
did you ever bind your account?
sonic cipher
Yes..to my facebook account
sinful yoke
if you dont know how to login to your bind, check the pinned messages for a detailed step by step on how to login
sonic cipher
I already try to login.. but it seems like a new account..
sinful yoke
and you checked step 5?
sonic cipher
Step5? There just 3 step
sinful yoke
ah yes sorry, I meant step 3
sonic cipher
Already
sinful yoke
do you have your UID?
sonic cipher
No,i just remindmy username
I have buy something too, so i have transaction in my googleplay account
Sorry for my bad english
sinful yoke
can you try logging into all servers?
dry crag
sonic cipher
Thankss..i found my account
carmine hedge
Any tech support i can talk here?
fresh socket
Anyone here right now? I am apparently banned, and I have no clue why.
I used the twitter link and it claims that my account is suspended without actually telling me why.
quartz crystal
Can AL run higher than 60fps in emulators which supports higher fps (120, 144)?
tall tangle
Uhh i need help for my payment, i use my internet credit, it said that the payment is unsuccessful, and my credit is still the same amount, but i get the message that my payment is in progress, should i wait?
split jasper
Need help i cant login because my Facebook its nonaktif #tech-support
sleek island
@sleek island did you update the audio files and such?
@carmine hedge Yes, I did
atomic prism
@sleek island What seems to be the problem?
sleek island
when I enter the game, in the Nox emulator, the sound doesn't work well, I dunno why
atomic prism
Is it only this game or other games?
sleek island
I don't play other games, but this don't happen in other apps, like instagram or the navigator
atomic prism
I mean other games in the emulator because it maybe the game or emulator or your PC or Virus.
I need to narrow it down to one
sleek island
I think is this emulator, I'll switch later
fresh socket
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
fresh socket
Where does one find their UID if they can't access the game?
spring grotto
If you don't have access to your profile, you won't be able to get it unless you happen to have screenshots of it
fresh socket
Well fuck.
Because for some reason the game logged me out, and I can't access anything because for some reason my twitter account is suspended.
I don't even use it for anything other than logins, I don't know why it would be...
spring grotto
Unfortunately I can't say. But you can still contact customer support for help w/ the issue. Just let them know that you don't have your UID (if you're using the form, you can just put N/A) and then provide as much account information as possible
fresh socket
Yeah, I am going to try and get my twitter account unsuspended first... I literally just oathed belfast less than four hours before this, so I was entirely confused why when I logged in I was getting the tutorial.
If I get access to my account again, I am gonna have to take a screenshot of my profile...
I can't imagine why the game did this, I haven't done anything to get banned... I mean, the most risque thing I do is call Bismark a doughnut in chat.
spring grotto
Nah, you would know if your account has been frozen/suspended. You would get a pop up telling you as such
fresh socket
Right, well... when I tried to access it through twitter, it came up saying suspended... I just noticed it meant my twitter account was.
I am still confused as to why the game unlogged me.
azure stratus
Boss is not showing on the last stage of the event
Had to restart my game twice it’s back now 
elder patio
hidden trout
I was just playing and I had 2 commissions finished and a 3rd one was 17sec away from finishing
When the 3rd one finished I tried to collect them but there was an error(didn’t ss the message)
And then I restarted the game and now none of them are finished for some reason
icy plaza
@hidden trout that's actually pretty common. Happens to me often. The game has some sync error sometimes and it thinks the commissions are done when they actually aren't. You have to restart the game to fix it. Might be because some timer issues when you have the app suspended.
bronze apex
I have a problem, I paid for the Starter Pack but I didnt receive it in game yet and the purchase was already charged. Its even showing that I didnt purchased yet the Starter Pack
spring grotto
Just to double check, it's not in your in game mail either correct?
bronze apex
Yep, its not there either
spring grotto
Gotcha, just wanted to make sure. In that case, please do go ahead and contact customer support w/ your account information and the purchase issue information and they'll get you your items 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
bronze apex
It says I purchased 1/1 but I got charged instead 
Google Play Store suddenly said error when the purchase was completed
iron osprey
I know that this matter existed long time ago, but my azur lane says "unable to retrieve latest update info" everytime I try to login. i can't find any solution in google and I already reinstalled the app 2 times. What should I do to fix it?
Using VPN actually fix it, but I don't think that I'll use VPN for this.
spring grotto
That error is usually a connection error. You're device isn't able to connect to the update server properly. If you haven't tried yet, try using a different network connection. As no one else is seeming to have the issue, it does seem to be client side somewhere along the way. Either from your current network, ISP, etc
iron osprey
Thank you for the answer, but I don't actually think that my internet is bad. When I downloaded the app, my internet is running up to 7mbps and I think that would suffice for the game to run. Thank you again for the answer, that will surely help.
plush totem
Getting an error message "Unknown error:-1" anyone know what this is about?
sinful yoke
log into one of the binds your account is connected to @plush totem
plush totem
I was able to log back in but it restarted me back into a new account, not my old one
empty fern
Why I don’t have daily missions
lyric lodge
Did you complete the tutorial yet? (as that enhance thing is part of that)
plush totem
Thank you @sinful yoke was able to log back in. Mistake on my end, protip: use the correct e-mail address 
tall tangle
Man i really need help here, I've been trying to buy gems for the past 3 days and still unable to
bronze apex
Ummm about my purchase problem just now, I received Saratoga and 120 gems instead of 60 gems and cubes, quick finishers
obsidian hare
lyric lodge
#gameplay-help ? (unless it's technical, then just say what's the problem and they will help you)
crystal scroll
Sooo what sort of Error is 100404?
hardy lark
Can't change my catch up ship from Neptune for some reason
spring grotto
If it says 300/300 for your catch up, that means you're done w/ the catch up. It's 300 across ALL PR1 ships, not 300 per ship
hardy lark
Oh dayum
carmine hedge
Is there going to be a rework on powercreep'd ships with very horrible barrages, stats and skills?
Or is it even possible?
Like an updates for old ships that were released early in the game to atleast compete till W13.
Making Waifu fleet viable.
spring grotto
We have no way of knowing if something along those lines will be implemented. Sorry
halcyon cradle
I had reinstall the game on my phone and I went back to the same server I was on amagi and I binded my account to yostar and I dont how to get my stuff back?
spring grotto
So you had your account bound to Yostar back when you were logged into your account?
halcyon cradle
No it said I had to bind again and I used the same email but it said it was taken and I dont know what to do
Do I have to bind it to Twitter and Facebook?
spring grotto
Are you logging into your Yostar bind from the title screen of the game?
halcyon cradle
No? I didn't know that was a thing should I do that?
spring grotto
Yeah. If you had your account bound (from the settings menu), then to retrieve your account you need to log into your bind option from the title screen of the game
spring grotto
No prob
gusty stratus
I have problem with my acc
I mistakenly logged in to the wrong account(the new account), and had no link to the old account. Now I can't log in to my old account
exotic shell
cant see to self assign role with /role Iron Blood
just get a message about list of bot commands sent to my DM, which I didnt get
spring grotto
You have the role
sweet plover
Alright, this whole login thing is starting to piss me off. I got a new phone and wanted to transfer my account over to it. I had the wrong Twitter account linked to my account, but if I try to unbind it, it says "The third party account does not match the one linked to this account", despite me trying to unlink it. If I try to bind it to Facebook or Yostar, it says that those are linked to other accounts, which isn't true. And even if I log in on my new phone with the twitter account, it makes me do the tutorial and start the account over from the beginning. Does anybody know what's up with this?
spring grotto
On your new device that you logged in on, make sure you're logging into the correct server (such as Amagi, Washington, etc). Your account will stay on the server that it was created on. If the first one didn't work, try logging into all of them just to test them out
sweet plover
I checked and made sure it was the right server each time, and even with the other accounts it did the same new-account thing again. I sent in a ticket to Yostar to see if they can help me.
And of course, after I complain about it to someone it works.. xD
tight sage
Sorry but I had to factory reset my phone and I got to link my yostar before hand
And now my account is gone even though I had linked it after redownloadig
sinful yoke
are you logging into the right server?
tight sage
I don’t remember my server
sinful yoke
try logging into all of the servers then
restive raptor
My emoji icons are blank, some post of emoji are blank too, anyone knows a fix for this?
sinful yoke
@tight sage did you find the server your account is on?
@restive raptor try a file (asset) repair in ingame settings
tight sage
I’m trying to check if I connected my account to anything else like google or twitter
Sorry for the lack of a response
sinful yoke
well this channel is meant for azur lane, not discord issues, but you may want to try restarting your device, generally it is a connection issue though with discord that causes emotes to be blank @restive raptor
@tight sage do you have your UID? and no worries, im a bit slow myself right now
tight sage
I have never looked at my uid before
restive raptor
I see, thxs for the advice
sinful yoke
you can always check the apps and permissions settings of twitter or facebook to see if azur lane is connected
tight sage
Got it
Yeah my Twitter is connected to my azur lane as well
I’ll check every sever now
Not avorra
Is it supposed to put me in the tutorial or does that mean it’s the wrong server
@sinful yoke thank you for everything I got my account back
Love you 
gusty stratus
I mistakenly logged in to the wrong account(the new account), and had no link to the old account. Now I can't log in to my old account. Can you help me?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
ways to contact them are above 
gusty stratus
what point should I contact?
sinful yoke
just press this button here to open a form
sinful yoke
yes
gusty stratus
oh thanks!
i have a problem with Eng language because i'm Russian
should I apply a second time?
sinful yoke
if you sent one in before, wait for them to respond and reply through the email they send you
hardy bane
So, question. My friend said having 2 accounts or an "alt" can get you banned in Azur lane. Is that true.
sinful yoke
if you can, use a translator if you have trouble, I suggest also writing a portion in russian though, as there is a staff member who speaks russian, but they do not work for customer support @gusty stratus
@hardy bane unless the rules have changed and I dont know, its not true
hardy bane
Oh alright. Phew.
gusty stratus
Yes, I use a translator
hardy bane
Where are the rules for azur lane again?
sinful yoke
you will find the rules for AL in the ToS
hardy bane
Aight.
carmine hedge
Help
bronze apex
Yeah I got a bug I think
floral flame
Sometimes the game just constantly stuck "loading". Big problem or small problem?
muted crow
I decided to buy a new skin for Belfast (The nobel attendant). Before purchasing, I checked on the wiki if new voice lines will be added. New lines are listed on the wiki. However, these lines are not in the game. What's happening? I want to return the money.
spring grotto
@floral flame Hm...seems like just a standard ole connection interruption issue 
@muted crow Those lines are for the CN version of the game only. If new lines aren't voiced by the ship's VA, JP and EN don't get them until they do become voiced
outer herald
Do you have enough funds, and is it before or after taxes as well
viral ice
I have enough funds and that is after taxes @outer herald
daring kettle
How to fix this guys
I can't downloading it stuck with it for very long and still can't downloading
floral valley
hi. I need help recovering my account. I played for more than a year but did not go in the last 8 months. now installed again and my fleet is missing. from the confirmations that my account has several screenshots and that's it. is it possible to somehow restore access? sorry for my English.
lyric forge
Hey I can't seem to find the new furniture (Colorful Armor, Bamboo Treat Seat, ect) in the store. Does not exisit for me and I would like to buy it before it goes away
daring kettle
Pls someone help me i can't downloading the update pls i really need help :((
sharp shale
the easiest way to fix it is reinstalling the app Kun
@lyric forge more or less a #gameplay-help question, but you can search for the exact name of the furniture (iTs CaSe SeNSiTiVE, aka if it's capitalized, capitalize it)
lyric forge
@sharp shale I have tried searching and manually looking through. They don't exisit for me
placid storm
@lyric forge go to furni > ID > Other
lyric forge
@placid storm That did it, TY!
carmine hedge
please help I can't change the catch up to another ship
sinful yoke
300 is the max amount of progress you can have
you cant switch anymore since its max
carmine hedge
I can't replace it anymore
damn next time I have to carefully read the info
Thank you for the help
floral valley
hi. I need help recovering my account. I played for more than a year but did not go in the last 8 months. now installed again and my fleet is missing. from the confirmations that my account has several screenshots and that's it. is it possible to somehow restore access? sorry for my English.
deep olive
oof.. til 300 is the max...
spring grotto
@floral valley You will need to contact customer support and tell them that you need help getting your account back. They'll help you 
You can email them at al.cs@yo-star.com
agile plover
Am I the only 1 experiencing this:
I will only receive commission, research or other notification when I open the game, I don't get the notification on the exact time it'll be over
cobalt gull
So I can’t login to server Sandy, I can log into other servers but when ever I try to log into Sandy it says network error and throws me out help?
craggy sigil
hi, i have a prepaid mastercard and im trying to use it to pay but it just says the card number is invalid. are there any alternatives i can use to pay (whether it be transferring, etc.) preferably instant
i tried adding it to my paypal to pay but that didnt work either i dont know if im doing smth wrong
ionic shell
Hello I lost my account and I don't know how to get it back. I did buy gems but other then that I forgot everything 😦
spring grotto
@cobalt gull If you're still suffering from it, try doing a file repair from the title screen of the game and seeing if that changes anything.
@craggy sigil Hm...if it's the Play Store/Apple Store telling you that the card is invalid in some way, then it does seem to be some issue w/ card, at least initially. I'd suggest just trying to readd the card onto your account and triple checking all the information you're putting in. As for other ways to purchase, there is not, sorry to say
@ionic shell Did you have your account bound to FB, Twitter, or Yostar?
craggy sigil
Thanks, but I think it’s bc there’s no billing address cuz it’s just like a gift card type thing
I just ended up doing an exchange with someone
ionic shell
@spring grotto So I downloaded the game and tried to log on to Facebook and my account is not the same its like fresh
spring grotto
So back when you were logged into that account, you had it bound to Facebook?
lethal sand
My account was hacked by someone please help me
spring grotto
Well, there unfortunately isn't much we can do here for that kind of issue besides telling you to put on a secondary password to try and protect your keepsakes as much as possible for your account. Aside from that, you can try to contact customer support to see if there's anything they can do on the backend. But I can't guarantee anything, sorry to say
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info for support if you need it
jovial coral
hello, can someone help me. i wanted to buy gems that priced $4,99. its converted to 70000 IDR and i have 80000 IDR in my account. i think its clearly become 77000 IDR after taxes. why i still getting failed payment notification?
cobalt snow
You can check exact values by hitting the i next to the price, if you should still have enough, try relogging the google play account
jovial coral
oh i see, thanks for the info
spark stump
What's happend?
Sandy server, alr do restart and change mobile data to wifi, still cant login
sinful yoke
relog into one of your binds
sinful yoke
did you reinstall the app like someone previously suggested?
sturdy cove
Is the game under some maintenance? I can't seem to get in the game. I just see the 4 manjuus jumping up and down on the start up screen
Perhaps it may be connection problems
spring grotto
Yeah, there's no maintenance right now so possibly a connection issue. Try restarting your device and maybe your network router to see if it changes anything
sturdy cove
Alright then, thanks for the advice
daring kettle
@sinful yoke still not work
spring grotto
Usually that issue is when one or more of your ships is duplicated across fleets. Try checking your fleet formations and re-doing them if need be
proper sequoia
Thank you
sinful yoke
@daring kettle what is your internet's download speed?
daring kettle
Idk how to see that :((
sinful yoke
you can search up online, internet speed test
sinful yoke
unfortunately it may be too slow to actually download the game files, you can try downloading from qooapp or apkpure but it may not help
hardy bane
So I've been going around my settings just to see if everything was right, but then I compared the settings between my phone and pc, but the settings were all different. Different options and everything.
sinful yoke
ingame?
hardy bane
Yes, in-game settings.
Are they supposed to be the same because I think my eyes are just sleepy asf.
sinful yoke
everything should be the same, if you mean your toggles and other yes/no things are different, that is because theyre saved per device
hardy bane
Ah alright. Wdym by toggles?
sinful yoke
pretty much yes/no options
hardy bane
Ah alright.
viscid hazel
I hsve finally unlocked Hunter but cant put her into the dorm, is a patch coming out soon?
sinful yoke
have you tried restarting the app?
viscid hazel
Will do now, currently setting her as secretary works
@sinful yoke restarting did the job, thank you very much 👏
digital seal
I need help with something, I got Hunter after completing her grind but I can't put her in a dorm for some reasons
sinful yoke
try restarting the app
soft panther
Hey, I am using an emulator called bluestacks should i be using arm or abi and what configured devices best?
sinful yoke
do you have enough in your balance to account for fees and taxes?
royal ginkgo
Is this not enough
sinful yoke
press the i button to see the taxes and fees
royal ginkgo
........
76 cents......
Seriously
sinful yoke
royal ginkgo
After buying 5$ more to pay 76 cents of tax.....
daring kettle
@sinful yoke i still can't downloading :((
sullen nova
i played AL right now and after a battle, it brings me back to the loading screen
aka the black part
polar gale
I got a new phone and I'm trying to figure out how to get my account from the old phone to this one and no matter what way I choose to login, it's making me start the game over completely
spring grotto
You need to make sure you're logged into the correct server (such as Amagi, Washington, etc) as your account stays on the server that it was created on. If you're not sure which one it was, try logging into all of them
polar gale
Alright ill try that
So I'll click the account to sign in with and then the correct server
spring grotto
Yepp. Log into your bind option from the title screen and then choose the server
polar gale
That worked. Thanks, I was afraid I'd lost my girls forever 
polar tinsel
anyone who know what will do cuz after the loading phase it stops here
solemn sky
For some reason I can’t switch the catch up ship freely,
spring grotto
@polar tinsel that issue usually requires a reinstall unfortunately. But you could try restarting your device and clearing the game cache if you want to see if it fixes it first
@solemn sky you've completed your catch up. Its 300 across ALL PR1 ships. It's not 300 for each ship
polar tinsel
@spring grotto I see thanks
nimble leaf
Getting network error and nothing seems to work
Restarting device, uninstalling and reinstalling the game, restarting wifi
plucky finch
Is it possible to recover an account without the uid?
steel atlas
yes
plucky finch
Can you tell me how? Please?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
you will need to contact customer support
plucky finch
thank you, i was told to dm but i know how that goes down usually...
ah by told to i mean someone not from this serv
spring grotto
Ah, gotcha. Well go ahead and contact with one of those options and theyll help you out
plucky finch
thank you ^^
spring grotto
No prob 
unborn kraken
Hello, I purchased a 10 euro gem bundle, but it got cancelled midway, but the payment still went through on my bank account and I didn't receive my gems.
sinful yoke
please contact customer support regarding your purchase issue and they will get the gems to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
ways to contact them are above
unborn kraken
I wanted to purchase a skin that's expiring in 9h, will I still be able to get it?
sinful yoke
I dont know exactly when staff will reply to the ticket, sorry to say
late quartz
hi, i bought gems, but it didnt go through yet its pending through my account. could you please help?
spring grotto
You will need to contact customer support for them to get your gems sent to your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
sullen nova
alright i just played azur lane 5 minutes ago and after a few battles, it brings me back to the loading screen
hardy bane
Is there a way to put all the azur lane in-game settings to all default. I know how to turn the audio settings and the control settings to default, but Idk the how to turn the "Options Settings" to default. Ping me.
north crow
What is this? I was just peacefully completing campaign levels and this appears and it also would make me install 880+ mb of files, is this from the upcoming maintenance?
elder vapor
try scrolling the shop options
wet holly
Had to restart just to make them appear
Fuck me
carmine hedge
Anyone have any recommended fleet for SP2 FJORD
Using Tennesse with Type 91 Piercing Shell still can't defeat Z18
inland magnet
If I'm stuck on the updating screen what do I do?
spring grotto
@carmine hedge Gameplay questions are for #gameplay-help
@inland magnet Hm...if it says something along the lines of "Checking for updates" or the download files aren't increasing, try restarting your device and possibly your network router to see if that fixes it. If not, try another network connection if possible
inland magnet
Ok thanks
loud steeple
hello, look, today when I download the game again to my new mobile, I get an error trying to connect the account with twitter, do you know how I can fix it? because it only happens to me with this phone, not with the other one: S
silver swift
Can I do something about these notifications?
I keep getting them even though I have them disabled
slow oyster
tacit plover
I think this used to happen before but, half of the time the UI doesn't respond? just tried to enhance one of my ships but i click the confirm or whatever it is (the thing indicates it was clicked with the little grayed out 'animation') but nothing happens.
sand root
I need some help, I can't collect this loot from my mailbox
spring grotto
@tacit plover Hm...sounds like some kind of device issue or something along those lines. Unfortunately I personally can only think to suggest to try restarting your device and maybe clearing the game cache to see if it can change anything
@sand root You're at the hard cap for oil (25k). Once you reach that limit, you cannot collect anymore oil. Whether it be from commissions, mail, etc
tacit plover
i just reinstalled the game yesterday, would clearing the cache do anything in that case? (just curious, i'll do it anyway) i think my IOS version is a couple years behind so its likely thats the cause.
sand root
@spring grotto Then why would it let collect oil from commissions rewards and the other maintenance compensation rewards?
It's just this one reward that's doing it the others I can collect fine
spring grotto
@tacit plover Ah, yeah. It could possibly be that. An issue w/ the iOS
@sand root Either those were small enough to collect and they wouldn't push you over the hard cap limit. OR you collected those first while you were under the limit. But collecting those pushed you to the limit
tacit plover
also, might as well chime in while i have a presence here, that mail hes talking about, it does indeed seem buggy. im at 22k oil and i think i was at more before. i couldnt claim that mail but i got up to 27k oil before via mail if that makes sense.
sand root
@spring grotto No I went back and even without the other oil added on, subtracting 2,700, I would still have been 10,000 above the limit
Yet I collected that oil fine
spring grotto
Back then, sure. But you're trying to collect 3k oil now. 3k+22.7k is more than 25k. So you won't be able to collect it
You'll need to spend some oil first
sand root
@tacit plover Were you able to collect it after all or is it still sitting in your mailbox?
tacit plover
still chilling there. even after using some oil i couldnt claim it
spring grotto
How much oil are you sitting at currently? Can you screenshot it?
tacit plover
me myself, i was at 20k before and claimed different mail before the 3k (so now im at 22331 so i dont think i can claim it). but idk, maybe we just some weird timing or something
spring grotto
If you're at 22.3k, then yeah you won't be able to claim it. B/c claiming it (3k oil) would put you over 25k oil. You can't go over 25k oil
hybrid ocean
Can I safely play my account on both bluestacks and my phone? Any risk of getting banned if I'm using both devices?
spring grotto
Nope, you'll be completely fine to use both devices
cunning vigil
anyone know how to download the live wallpaper i click on link it downloaded but it doesnt work it said i need like an app or something
iron citrus
Hello
Me and some of my friends have some problem to connect to azur lane
It said Network Error but everything is ok with my internet
Is this an issues on the server ? (I'm on sandy)
An actual screen (don't think it's gonna be useful)
cunning vigil
alright
cunning vigil
dang idk man it works perfectly for me
carmine hedge
You need to have a file archiver tool like Winrar to extract those Live wallpapers from the downloaded file. @cunning vigil
solemn pier
Not sure what’s going on
I’ve closed the app and reset it twice
update: I can't craft nor open boxes
spare wigeon
Hi, if i can not access to my mail anymore, can I unbind my yostar account or this is not possible?
inner roost
Can someone explain to me why the price of gems are overpriced in euros when the amount shown In dollars is lower than what we have to pay in euros?
sinful yoke
those are the conversion rates for google play/itunes
inner roost
I see, I was just curious cause 40 dollars are like 34 euros but I have to pay 43 euros to buy the pack of gems.
frozen mortar
I have an issue with the catch up system. For some reason it's not letting me choose my PR ship to catch up to and it also says that the one I had selected 3 patches ago has 300/300 but I don't remember reaching 300/300. It's weird because even if I did reach 300/300 it should at least let me switch to another PR but it doesn't.
It was like this for two patches but I thought it was some weird bug so I waited to see if it would fix itslef with today's patch but it didn't get fixed.
frozen mortar
It's weird because I haven't developed most PR1's
sinful yoke
unfortunately that does not change the fact that 300 is the max across all of the PR 1 ships, even if you dont have many completed
frozen mortar
But I never developed the other 3 and I never had them in the catch up system
so its' impossible to have them all at 300/300
sinful yoke
you got 300/300 on Neptune only
frozen mortar
It's weird because i remember it having at least 100 and then when the stars of the shimmering fjord patch came it just went all the way to 300/300 and I couldn't switch to another PR ship to catch up to.
I only used the catch up system for 3 PR1's cus I had developed them but I can't switch to the other 3 sadly
rancid hawk
Why tf do I kept getting muted? I don't understand what I'm doing wrong lol, stupid report system man, is everyone a snowflake in AL now?
I just chatted a few times today, I don't get it at all
frozen mortar
I just checked and it takes about 225 Blueprints to hit Dev. 25
I have 2 Bp's available for her
it makes no sense y it's 300/300
steel atlas
it helps you catch up its not a freebie for all prs
frozen mortar
It's supposed to help u with PR1's
steel atlas
thats the point
it "helps"
either way it was designed for 300 bps across any pr1 ships combined regardless of the wording
frozen mortar
okay i understand
thanks
i uninstalled the game to see if that would fix it but rip
patent hemlock
Hi. So my Google Pixel 3 auto updated to Android 11 and I haven't been able to enter the game since. It say "Unable to retrieve data on latest version".
I check the play store and there was no new updates.
I'd show a screenshot but since the update I can't seem to screenshot in landscape mode.
fathom bridge
Hello, I already bind main account that was facebook and I want to bind yostar on main account too. But, is won't let me bind because my other account was alt that already bind Yostar account. How do I unbind it?
spring grotto
You will need to contact customer support for them to unbind the Yostar bind
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
proud frost
why was there a 20mb update just now
spring grotto
Probably some small hotfix for minor bugs and/or TL issues
midnight echo
So I'm getting this weird error saying "Hash check failed, try again". Is the best course just a straight redownload?
lyric lodge
@inner roost VATS :(. Oddly enough it doesn't affect the Trade Pass though, the one item costing less in EUR than the dollar price.
formal geode
try restarting the game, i know its like 30 mins late now but yeah
stiff flower
yo, do you guys have any idea why the 'Use Same Fleet' button shows up on my emulator, but not on my phone?
it just disappeared lol, app is up to date
lyric lodge
It's been added like... half a year ago (works on only the 10h one though, maybe that's it?)
stiff flower
I know it's only for the 10h one, it's really weird considering I remember using it like 2 weeks ago, but when I try to do it now it's gone.
I guess I'll have to try and reinstall and hope
kindred anvil
umm idk what happened but cant switch to another ship, been trying to tap confirm selection but its stuck at this screen and nothing happens
spring grotto
You're at 300/300, so you're done w/ the catchup. It's 300 across ALL PR1 ships. It's not 300 for each ship
kindred anvil
ah I see just misunderstood, anyways thnx for clarification
spring grotto
No prob
robust grail
Hello, after maintenance one of my black torp auxes went missing
astral finch
Hello, I've got myself a new phone and after relogin on my account on the new phone, all voices doesnt work. Music and sound effect are just fine, but all voices line doesn't work at all.
I did try repair assets, to no avail, in fact, whenever I retry that, it tells me it has to download 30mb to fix something. yet still no voice, do it again, the same 30mb to be downloaded. Rinse and repeat.
sly scroll
Hi, I got a glitch where I beat the boss, but the stage SP3 didn't complete. My fleets are stuck and I can't retreat to solve the issue. So I'm basically stuck on this stage for another 11 hours atm
sharp wharf
Hey there! I just wanna ask if there's a problem with the login, or is it just me? I tried repairing the assets of the game but it didn't do anything. My internet connection is pretty stable and fast. I hope anyone might be able to help me here.
inland magnet
My game keeps crashing during loading screens, is there anything I can do?
astral kraken
I have a problem
So I accidentally link my Facebook to azur lane
But I can't unlink it
sinful yoke
is it the only bind on your account?
latent crow
Hello there,um can i ask abit about a account named:Diomedestheone on the Washington server
My old phone battery busted and I ask my friend to log in for me through Twitter bind and it started a new game for him
In the same server that I bind it to
sinful yoke
do you have their UID?
latent crow
I dont
Cause my phone is busted
But I remember details about the account and purchases
If needed
I oathed nimi and Amagi recently, bought 1200 gem total,bought amagi skin and all left toward dock space
atomic python
If I play on android, will I be able to use the same account on IOS ?
latent crow
If you cant help then thank you for your service
sinful yoke
@latent crow can you try logging into all of the servers?
latent crow
Yes
sinful yoke
@atomic python yes as long as you bind your account
sinful yoke
try logging into all of the servers just in case though
cloud mulch
yo. im a new player and have no clue how the game even works. But thats not the problem.
Last week i downloaded the game for the first time on my phone. (Android device)
i started the game, accepted the therms of service, downloaded the lage extra packet thing what is 800mb large etc...
then u come in the title menu where it says 'Press to start'. Everytime it trys to conntect i get an error what says "Network error". I tried the repair thing, tried my mobile data instead of wifi, reinstalled the game yesterday and still the same error message. i googled and have no clue what to do. Just tired to test the game.
oh yeah and i found this post and did all steps there. still not working
https://yostar.helpshift.com/a/azur-lane/?s=gameplay&f=connection-issues
sinful yoke
can you try using a vpn?
cloud mulch
I sadly dont have a vpn. 
near nova
I can't seem to get my account back
Is there a way to skip the tutorial on a new account instead
This much isn't eniugh to recover an account
Right
astral finch
So I guess no support for me to try and have my voice pack back? I don't know what to do since on my new phone after the main update, the voice pack button in setting was already on "up to date"
mint drift
So... how do I install Azur Lane? (Not from Google Play, obviously...)
Do we still use Qooapp?
spring grotto
Yeah, you can use QooApp or APKPure or the like to get the APK and install the game
cobalt kernel
i keep getting "Network Error" when i try to log in
carmine hedge
network error for me too whenever i log in
started happening ever since the last update for the mini event
hardy turret
are there any azur lane files that i can safely delete to increase memory on my phone
sacred cliff
network error here as well, apologems when 
(just fixed it with the fix assetts button in the login screen)
cosmic dock
I'm having issues with my account is there a staff that I can speak with?
leaden salmon
Not sure if this is tech support but my notifications at sometimes doubled, tripled or quadrupled for azur lane it only happens with azur lane.
sinful yoke
its a known issue with the game @leaden salmon
@cosmic dock what are you issues exactly?
and sorry for the late response, I was asleep at that time
cosmic dock
@sinful yoke is it ok to dm you?
sinful yoke
absolutely
leaden salmon
Ah ok thanks
I hate turning them off but i had 33 al notifications this morning lol
little tree
hey there, i reinstalled Azur lane, where is the option to enter my UID to get back to "my Game" ???
iron citrus
@little tree you need to touch the authentification option (facebook, twitter or yostar)
little tree
yeah i got it now... im dumb ^^
THX 😄
sinful yoke
in the future, check the pins for a guide on how to login to an account
iron citrus
robust grail
@sinful yoke hello, After the last update, I have been missing a black torp aux
What can I do about this
sinful yoke
contact customer support for missing items and they will help you out if they find anything wrong in the logs
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
how to contact them is above
robust grail
ty
quaint flame
hello, do you know if accounts can be transferred to diff regions? eg. jap or cn to eng
sharp shale
accounts cannot be transferred between servers or regions
quaint flame
alright thx
scenic raven
Games been crashing a lot lately, usually abruptly and without much lag or other noticeable issues. I’ve never reinstalled, and I’ve recently gotten nothing but L2D secretaries. Could either of those things be my issue?
Playing on an iPhone 7, 128gb so plenty of storage
sinful yoke
try restarting your device if you havent already then try a file repair (asset) and if it does not help you may need to reinstall, it might be some busted files given your device has good specs
plucky finch
Heheh I just had my account recovered ^^
carmine knot
Hello guys, how can you restore your account if both Facebook and Twitter have been hacked? And is it still possible to restore it?
plucky finch
Can you switch password for facebook and twitter?
carmine knot
@sinful yoke can u help me?
sinful yoke
please contact customer support and let them know that your binds have been hacked
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine knot
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
you need to contact customer support through the website or email listed above
pale pine
Hello, I couldn't login to the game,it keeps telling me to check my internet and such
Then I checked QooApp and found an App update
Is it ok if I keep updating it?
tired hemlock
Hello i have reinstaled the game multiple time but i have all the time a black screen with only the border and it do nothing i can't play the game right now i have shut down my phone 3 time right no what can i do to play the game again ?
ty ^^
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
nimble tree
How to unbind fb if fb already dead?
sinful yoke
you need to contact customer support in order to unbind a FB account you dont have access to
scenic raven
Resetting worked~ if it comes back too soon, I’ll do the asset repair. Keep up the good work Kawaakari~ 
pale pine
I keep getting this message, Any help?
smoky sun
I've been trying to redownload Azur Lane for JP via Qooapp, and it has been stuck in the Connecting phase for a while. What's up with that?
Shitty internet?
quiet lynx
I keep trying to log in after re-downloading the game using my FB account and it keeps saying "Authorization Cancelled" after pushing "Continue" to log in
nimble tree
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
nimble tree
How long yokstar unbind ,yokstar bindM
tired hemlock
Hello i have reinstaled the game multiple time but i have all the time a black screen with only the border and it do nothing i can't play the game right now i have shut down my phone 3 time right no what can i do to play the game again ?
ty ^^
sand plaza
I experience game freeze while doing daily and have it screen recorded for proof but i can't send video in the help button nor can't locate the message button in the official fb page if there's one. Needed to restart the game resulting to repeating the daily and not sure if I lost the oil I used from it.
native trellis
i'm hacing trouble logging in to the game. using cable on pc. browsers and other games work fine
spiral moon
Hi I can’t seem to use SR bulin when trying to limit break the button itself is bugged
unborn atlas
hi. I want to unlink my email from yostar. how can I do this?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
little quiver
coming back to AL after a haitus, just installed the app, but it crashes as soon as I open it
sinful yoke
what model of phone do you have?
little quiver
Iphone 8 i think or 7
I have tried reinstalling
I also tried restarting my phone
hollow bronze
While viewing the archives, I managed to get my screen stuck like in the picture. I was able to view other ships in the archive, and change which unobtained ship's location is displayed, but the screen would continue be blurred. I did not go to different screens to see if the error persisted, and restarting the app fixed it.
hollow bronze
I managed to trigger it again and went to the main screen. When I went into the battle screen I was able to close out of the pop-up and everything went back to normal.
feral badger
I need help when i go and enter azur lane the screen only stays the same pls send help
vestal palm
Need tech support for random Mutes on my account on Amagi server even though i didn't break any rules, it apparently because of trolls
charred skiff
why is this game so absolutely terrible at reconnecting after being idle for a bit? it's really annoying when you only come back once every 1-2 hours to reset commissions.
it only properly reconnects maybe 15% of the time. 60% of the time, it's stuck on loading. the other 25% of the time, it'll say it's reconnected, but it's completely unresponsive. it's 10 times more consistent to just force shut down the app and reload from scratch
am i the only one with this issue? note 10+ btw, so i'm 99% sure it's not my hardware or anything.
forest plover
Why my azur lane just stuck at here, help pls
outer herald
What OS do you have?
If you have an Android I'd say it's because of Google Play being as it is
outer herald
I mean it's normal for Google to be like that with their pricing at times
outer herald
hoary moss
carmine hedge
which version of android is azur lane made for
thick temple
problem: after clearing sp3 60 times 9 was supposed to get hardy i went event tab for her and tapped the collect button and she didnt drop what do i do?
oh wait nope she actually is here now it just didnt load properly
candid ferry
How and where can i report a potential cheater?
spring grotto
You can report them to Belfast Bot by DM'ing her the command !feedback and she'll have an option to report players
candid ferry
Thank you
spring grotto
little tree
hey there, is it allowed to ask a Question about a Problem that hits me when im playing Azur lane on Bluestacks at PC?
olive cipher
Problem : i collected 1000pts and got hunter, but she is not in dorm list, how can i fix it
(Pics are for information)
- search filter is Royal navy/vanguard
spring grotto
@little tree You can feel free to ask it. Tho as that it is an emu, can't guarantee an answer
@olive cipher Restart your application
spring grotto
Yeah, the game likes to act like she's still an NPC. So a restart is required to refresh that
little tree
ok, THX! 🙂
..soo, from time to time (mostly i start AL 2-3 times a Day, and at least 1 time it is so) when im in AL and i "scroll" with Mousewheel the complete window gets empty.. if its in Dock or Missions or even in Chat, the Window gets empty! as example, in Dock all ships disappear.. its not gamebreaking, but its totally annoying, any Ideas about that?!
spring grotto
Ah, that's due to scrolling too fast. The game is obviously built for mobile devices and not emus. So when an emu gives the ability to scroll a lot faster than you would be able to on a mobile device, it can break a bit like that
little tree
hmm... ok, thats unlucky..
Ok, THX for the fast answer..! 👍
..nice Support here!
spring grotto
limber stratus
For Samsung 20ultra or has borders at the end when in combat, is there something I can do to get the full view?
warped jewel
That's normal, is to compensate the ultrawide screens
steel atlas
when u say emu i thought u meant the bird 
limber stratus
Got you okay thanksn
junior moth
um, hi, i'm switching accounts on facebook, and i want to unbind my old account but game says "unable to unbind the account100213" (sorry if this is wrong channel)
spring grotto
@junior moth Hm...if it's the only bind on your account. That's due to it being the last bind. The game won't let you get rid of the last bind on your account for safety reasons. You can either try placing another bind on the account (such as Twitter or Yostar). Or you can contact customer support for them to manually unbind it for you
junior moth
where can i contact customer support? >.<
warped jewel
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
warped jewel
where can i contact customer support? >.<
@junior moth there
junior moth
thanks ^^
tulip pendant
Does someone know why is this happening and how to solve?
warped jewel
Maybe some corrupt file, try restarting, updating or reinstalling
tulip pendant
I restarted and reinstalled still the same error
sinful yoke
you may need to reinstall multiple times if its not fixing itself after 1
check your files to see if any azur lane files are leftover after uninstalling
tulip pendant
Same thing i deleted the file i had something about azur lane, all i know at least, and same error
tulip pendant
Ty kasar and kawaakari, i'm just dumb, i changed my cellphone's calendary to play a clicker and never put it back, that's why that happened, i'm really dumb i'm sorry
sullen nova
i bought the $25 starter pack on avrora server and then the game led me back to the loading screen, then i checked ingame mail and saw no starter packs
spring grotto
Double check your in game mail to see if it's there. If it's not, please do contact customer support for them to get your items sent to your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info for support if you need it
sullen nova
^ thanks
outer herald
Did you check your internet connection?
karmic hull
Works fine, YouTube at 1080p, other Battle Royale games.
Azur Lane loads but stays on that screen over there.
outer herald
Tru using a VPN and see if that works
karmic hull
What is a VPN?
outer herald
It's there you just need to do a restart due to it going out of sync
carmine hedge
Ok
winged prawn
Sometimes I see a yellow light on my screen it's there for a few seconds and then it disappears
outer herald
Can you take a screenshot of it or something?
sinful yoke
its a known bug
it is a stray bullet light from a sortie, somehow ending up in totally random places
winged prawn
it is a stray bullet light from a sortie, somehow ending up in totally random places
@sinful yoke thanks
golden raven
Hi everyone! How are you? I'd like to know if it is possible to transfer a player profile and account from a served to another. Can it be done?
spring grotto
It is not possible, sorry to say
golden raven
Thanks you @spring grotto
potent holly
Hi, i have problem. I played AL ~5mounth ago and delete game, now i download and i cant log accaunt(sorry for the bad eng)
spring grotto
Did you have your account bound to FB, Twitter, or Yostar?
potent holly
@spring grotto no, i think then i loged in Google play
spring grotto
Okay, unfortunately the game doesn't bind to Google Play. So if you didn't have it bound to any of those 3 options, please do contact customer support and they'll help you get your account back
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
potent holly
thanks
fair horizon
Hello dear staff. I have a problem similar with dude above. But in different way. My account is bounded to Facebook. But my Facebook account was baned for no reason. (maybe for long being offline idk) and i cant login. I have all information about that account, nickname, some screenshots and i know all devices what i played on. Can someone help me?
spring grotto
You will need to contact support the same as the person above and let them know of your situation and they'll help you out
fair horizon
Okay. I give it a try. Thank you @spring grotto
compact crane
cool so I was getting the "hash [l2d] file check failed" error, so I reinstalled the game and now im just getting "hash file check failed" what ?
timber lagoon
Hello staff, where i can contact to recover my account?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cunning vigil
you have to load into your game click on your profile (top left) and it should show UID
timber lagoon
I cant log in my account, i missed it
And i dont know how to prove that it is my account
spring grotto
@timber lagoon For the UID portion, just put N/A (for not available) and explain that you currently don't have the UID number
timber lagoon
Its ok that i typed example uid in mail?
spring grotto
What do you mean by example UID?
timber lagoon
Example uid in field where u need to type uid
4983215
I have screenshot of my mail
spring grotto
Okay, if you don't have your UID, don't put an example one or anything in it. That'll just confuse customer support 
spring grotto
Hm...well, for now just wait for them to respond to your inquiry
spring grotto
karmic hamlet
Errr hello, how do I change language on Azur Lane? I don’t see in settings
sinful yoke
you cannot change the client’s language
cedar blaze
how I can unlink my yostar account from azur the reason is that I register it in that account by mistake
spring grotto
You will have to contact customer support for them manually unbind it from your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cedar blaze
Thank you
inland cargo
Someone can help me?
I'm a lil'bit dumb and... i forgot the secondary pass that allow you unlock ships and gear
cobalt snow
Contact customer support, use the above link
wispy walrus
Haven't played the game for a few months, but decided I wanted to come back recently. I had issues installing newest update. Kept having hash file faults so I reinstalled the game. I thought it was no problem since my accounts were binded. Unfortunately when I tried to log in using my binded FB and Twitter I had no characters or anything. Is there any way I can recover my old account? I already reached to yo-star support, the only issue is I don't remember my UID for my old account.
spring grotto
Make sure that you're logging into the correct server after you log into your bind option from the title screen of the game. Your account stays on the server that it's created on (such as Amagi, Washington, etc). So if the first one doesn't have your character, just try fully logging into all of them to see if any of them have it
hasty gale
idk this is normal but, can hard stages with safe threat level spawn patrol fleets other than boss. This just happened to me, which never happened before, and I'm little confused
usually hard stage with safe threat level would spawn just the boss fleet. Shall I contact the customer service instead
spring grotto
Just getting them to safe can still spawn other fleets. The thing that gets rid of the spawning and makes you able to go straight to the boss is "Clearing Mode" (which requires safe threat AND getting all 3 stars on the stage). And as well, make sure that you have Clearing Mode turned on from the mission prep screen if you already have those conditions fulfilled
wispy walrus
Make sure that you're logging into the correct server after you log into your bind option from the title screen of the game. Your account stays on the server that it's created on (such as Amagi, Washington, etc). So if the first one doesn't have your character, just try fully logging into all of them to see if any of them have it
@spring grotto Yeah I've tried and none of the servers have a character silhouette icon. 👤
spring grotto
Yeah, don't worry about the character icon. That won't show up till you fully log into the server. So just try logging into them firstly for now. Just to make sure none of them have it
spring grotto
wispy walrus
Yeah, don't worry about the character icon. That won't show up till you fully log into the server. So just try logging into them firstly for now. Just to make sure none of them have it
@spring grotto I'll try that after I reinstall.
stable quiver
so i need help to recover my acc, i made afresh install. where do i go? and yes i have the acc binded to facebook and i have the uid
nvm found the pin
atomic temple
Stuck in loading screen for freakin' 1 hours......
potent holly
hello, i lost my account. 5 mounth ago i start play AL and i bound Google play, now i cant return my acc(sorry bad eng)
I write to support, but they cant help me...
sinful yoke
did you respond to this email?
potent holly
did you respond to this email?
@sinful yoke no, they need more information, but all information i give
sinful yoke
what information did you give them? do you at least know your username?
carmine hedge
How do I retrieve my old account in Azur Lane. I re download the game and my account is gone. I’ve spent like almost $100 in the game and had a lot of stuff and its just gone. I tried using my Apple Account since I was sure I was using my Apple Account but the account is lost.
sinful yoke
please try the “how to login” steps in the pinned messages
if it doesnt work or you have questions about it? please ask
sinful yoke
the bit for attachments/screenshots is optional unless you mean something else
carmine hedge
yes I mean that
I don't have attachement to give
so what do I do?
there isn't a button to say "no I have nothing"
@carmine hedge in case of... did you selected the right server?
sinful yoke
im sorry, are you trying to send in feedback, a bug, or contact customer support for an issue?
if you’re sending in a bug or feedback, you can type anything like x or none I believe
still gull
dont know if this is the right channel but is it safe to update to iOS 14 later today? anyone running the game on iOS 14 beta?
carmine hedge
I tried to send a feedback and by not typing anything it seem that it didn't worked,
so I'm gonna try again and answer "no I have nothing to show" to this question
done
carmine hedge
I’ve checked all my emails and tried every single server but my old data is nowhere to be found. Im sure I was using my apple account and even did some micro transactions with my apple pay. Just sucks that all my skins and stuffs are gone :/
I don’t have my UID and I forgot my gamertag. The only proof that I probably have is my transaction history using my apple acc and apple pay
spring grotto
Well w/o something like the in game name, UID, and/or server you played on, it will probably be hard (if not possible) for support to find the account. But go ahead and contact them regarding your account and see if they can help in anyway
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
Too bad it needs my UID and server I was playing on which I forgot.
twin scaffold
@carmine hedge F
limber stratus
I think this is where I ask. I wanted to know how I can get notifications for the game when using my phone. I have a Samsung note20
I tried going through settings but it doesn't appear anymoreb
hollow elk
I don't have any problems right now, but I think there's the possibility I might later. iPhones are about to get the next major system update going from iOS 13 to 14 sometime today, and I heard certain apps became broken while people were using to the beta. Is there anyone here who plays Azur Lane on an iPhone and has used the iOS 14 beta? I'm trying to figure out if I can update immediately or if I should wait.
wraith mirage
Is there a way for me to contact yostar store support
polar dust
Is Crush every Contender supposed to proc if Tosa isnt in my squad?
I tried to get it
at least you see the shots
Same thing with Waters of Styx
elder vapor
did you read the skill descriptions
astral hedge
I several issue with login menu . It crash often and after clear cache multiple time the issue is still not fixed , what to do ?
carmine hedge
is it
technically possible
to move the Obb file to the SD card
and make a "redirection" file where the Obb was?
that tell like "the files is there, not here"
shrewd olive
I have a question
sinful yoke
yes?
rocky belfry
@shrewd olive
shrewd olive
The new major Apple update to ios14 would there be any problems with the game if updating?
sinful yoke
I do not have any issues with AL and I am on ios14
shrewd olive
Awesome thank you
light robin
I’ve been getting this message every time I try to log in, how do I fix?
It’s been happening for the past half hour
leaden field
same
light robin
Not sure if it’s my bad WiFi or if other ppl are having the same issue
bronze gale
Clear Cache
hasty iron
yea i cant login too
cobalt snow
There may be some server instability atm, please try a free VPN in the meantime
light robin
Ok yea I used a vpn and it works
muted atlas
Anyone having this issue? I use both wifi and mobile data, still network error
Using vpn will throw another error: connection reset
main lance
Any reason why I cant accumulate points for Hunter anymore?
It says end date is today end of day maint.
I'm sortie above world 4, have hunter in my party. Even the event quest doesn't accumulate points for it.
leaden pebble
I bought gems but it didnt reflect into my account but google said it was a successful transaction and it credited my bank account
How do I contact customer support?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support above
leaden pebble
How long do they reply?
spring grotto
Anywhere between 1-4 business days as an estimate. They're also based in China so they work on their timezones
leaden pebble
Thank you
sick kindle
I just got a purchase error, my account was deducted but didn't received any gem
Do I have to send a support ticket?
or the gem will be distributed to my acc after some time?
sinful yoke
yes please contact customer support and they will get the gems to you
sick kindle
thank you
can Japanese tech support understand English though or I have to send it to them in Japanese?
upbeat river
that is a question
sinful yoke
if you are contacting jp AL, please only contact them in japanese
left goblet
im playing on an ipad pro 12.9- how can i adjust the aspect ratio?
nocturne rose
Everyone seems to be able to login into the game but mine still says it’s on maintenance?
pine ferry
I payed for gems but didn’t receive them yet I was charged
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
It won't let me battle at all
drowsy yoke
same
sinful yoke
can you clarify?