You need to log into your bind option from the title screen there (such as FB, Twitter, or Yostar). That should fix the error code
#tech-support
spring grotto
nimble leaf
Thanks
ionic fable
hard willow
I spent the money but I didn't recieve the gems. What do I need to send customer support? Just the bill and a screenshot of me not recieving the gems?
unreal linden
is anyone else having the game randomly go to a black screen on them?
warm dune
tame crater
does that mean i cant get anymore missions? this one was from yesterday
pulsar flare
What information should I provide in addition to in-game name and server
For account retrieval process
It's nearly a year since I left the game
granite lion
they'll ask you if they need additional information
celest tendon
plush night
i cant get in the game...
its not a problem with my internet cause everything else is loading fine
already reset internet and emulator, also did the repair assets
i was able to get in a server where i didnt have an account on... but i cant get on the servers i have an account on
golden phoenix
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
lost edge
Hello i have a problem - when i tried to open up the game i saw a loading screen for a moment, and then my screen was fully white (like if you get flashed) and now when i tried to redownload the game, I have black screen for about 2 seconds, after that app crashes
dusty dragon
Hi guys, sorry for the bothering
I recently got a new phone And all i did was bind my yostar account (not with twitter or Facebook but just with yostar binding with my email adress)
I can't access my account on my older phone because it's broken, i know my name, server im on and levels i had. I dont have my UID.
I would like to know :
-where to put my email informations if i can get it back that way (with my yostar binding)
-or where my friend can see my UID if it's possible for him to see it
Thanks in advance for your answers
carmine hedge
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dusty dragon
thks
worthy sorrel
hello, I am 300 builds+ in and have not gotten a single bismarck, this bug needs to be fixed. how is rateup real if I get 4 Taco's and 2 kings but not bismarck who have higher rate than both??
heady cairn
hi, i cant enter the game and it says this
sinful yoke
please do a file (asset) repair from the top right button there that looks like a gear
heady cairn
thanks i'll try it
full pebble
How do I get an account back?
cobalt snow
If you had it previously bound, you can follow the 2nd half of the pinned infographic for logging in, be sure to select the right server. If you did not have it bound, you will need to contact customer support for recovery @full pebble
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
full pebble
So I take this link then?
cobalt snow
Yes, if you didn't have it bound previously. Try to fill out as much info as you can when using the contact us button, and putting unknown or similar if you don't have the info.
full pebble
Alright thank you
pliant mountain
Did you by any chance level up your second U-556?
You cant limit break a ship if the copy is levelled up, sorry
elder vapor
yes you can
pliant mountain
Oh, if that's the case mybad 
elder vapor
Here’s proof
autumn anchor
I can't buy gems. Whenever I try to buy, the game says "network connection is turned off:200330"
sinful yoke
it means you are not logged into an itunes/google play account
tawny ravine
https://cdn.discordapp.com/attachments/702201740153454603/748546074989428846/unknown.png
I can't see my stockpile count for some reason 
wet stream
Hello, Azur Lane, please can you make a rerun of the event Looking Glass of Fact and Fiction?
valid pecan
so how do I try to log back into my old account?
elder vapor
check the pins
elder vapor
check the pins
valid pecan
@elder vapor I have done that but it keeps making relog in to the new account for some reason
elder vapor
if you need to recover an account you need to reach out to tech support and provide them the information you have. It takes 1-4 business days to get a response
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
valid pecan
alright I'll try to contact that
valid pecan
I recall logging in on one server only but I guess I could try every server as well
didn't their used to be UID log-in
sinful yoke
no there never was
valid pecan
nvm figured out how to log back in
thank you all for trying to help my retarded ass on this subject btw
sinful yoke
would like to also help you out by asking you to edit out the r slur 
and if you contacted CS, make sure to let them know you're back in your account
rough nacelle
How to rewatch the new intro thing
radiant maple
when i try to enter the game it says 'hash file check not found'. the last time this happened i redownloaded the game and it was fixed. this time I've redownloaded it twice and the error is still present. just wondering if its a phone problem or if theres any way it can be fixed. ty
mild hatch
I wanna know why do I get 4 or 5 Damn U-96 instead a single Bismarck!?
I spent so many wisdom cubes and getting this submarine that already have and not getting Bismarck so much for high rate summon what a joke.
arctic mauve
Does this game have no refunds available
sinful yoke
what do you mean by that?
refund are generally only given if there is a purchase error or there is an accidental double purchase
hardy bane
How can you bind/unbind your yostar account.
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
wind raft
Hi guys, I had a problem with the purchase of the lucky bag, the payment make it two time (sorry for my bad English i try my best)
hardy bane
I heard you can only lose your account if you uninstall Azur lane without binding your account. Or are there other ways you can lose your account?
sinful yoke
@wind raft please contact customer support, the ways to contact them are listed above by Z23 bot
wind raft
Okay thanks
sinful yoke
@hardy bane accounts can be recovered so in general you will never lose an account permanently
hardy bane
So if I don't have my account binded, there's a way I can still get my account back?
sinful yoke
but please always bind your account and make sure your social media binds are accessible (such as if they get suspended)
yes, but they will require you to bind it in order to get it back
hardy bane
I can bind it through my yostar account correct?
sinful yoke
yes
hardy bane
Because I don't use any other social media.
Ah alright thanks for the info.
Would I need my UID just in case?
sinful yoke
its always good to keep your UID on you
hardy bane
Oh last question, sorry if I'm bothering you. If I do lose my account, and I do get my account back, does it get the both accounts I have back? Because I have an account on Amagi server and Sandy.
sinful yoke
1 UID basically covers all servers connected to it, while you have different UIDs on seperate servers, if you bind your account to your sandy server, it will also be bound on amagi and all the other servers if that makes sense
what you wont get back is the account that is used to recover your account
hardy bane
So if I lose my account, I have to use one out of 2 of my accounts I have to recover it?
So for example, I have to use my account on the sandy server in order to recover my account on the amagi server?
sinful yoke
no, to recover you need to make a new account
hardy bane
But if I have my account binded, I don't need too right?
sinful yoke
thats correct
hardy bane
Ah ok ok.
Oh and, if you wish to put a different email to your account bind, you have to unbind it first I assume?
arctic mauve
Yea I made an accidental purchase and then I was wondering if refunds were available
rancid ember
is it against any term or something playing the game on pc using an android emulator?
sinful yoke
you do not need to ping moderators for tech support questions
please contact customer support for account recovery
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
empty vessel
Is this kind of bug ? 2 days not refreshing
sinful yoke
you can just open a help ticket through the big red Contact Us button and you can fill out the form @carmine hedge
@empty vessel the new player/returnee needs to finish their side of the quests to increase the progress
empty vessel
Can i change player ?
sinful yoke
@carmine hedge it asks you for information such as Username, just fill that in and its as easy as that
for things such as UID that you may not know or have, you can write something like “dont know” in the text box
@empty vessel no, but you can have two returnees/new players linked with you
empty vessel
Bruh stupid system, cant invite anything 
sinful yoke
no, you fill out the CS form through helpshift which was linked above by Z23 bot
you need to press the big red Contact Us button though in order to open the form
@carmine hedge it asks you for information such as Username, just fill that in and its as easy as that
for things such as UID that you may not know or have, you can write something like “dont know” in the text box
I answered that in earlier question
if you dont remember your username, your account cant be recovered
staff cant find out what account is yours just through the server, if you have any recollection of what it could be though
list everything you think it could be
sinful yoke
in the helpshift form
hot shadow
does the game just break for anyone else if they view too many skins?
radiant maple
anyone know whats wrong and how to fix?
tender flicker
who do I message directly for tech support?
crude cobalt
say, has anyone got AL running on the "official" Android emulator? (As in, the one from the android SDK)
I got the device booting, but it's getting me stuck after granting the game storage access - just black screen and bootloop.
rich warren
I would like to know the way to solve the PR I series catch up system issue.
The current situation :
- Selected character to catch up is Monarch
The Issues:
-
Cannot change to other PR Ship.
-
Didn't get catch up reward.
-
Unable to repair assets(tried three times, there show 31.5MB of assets need download, after click on confirm straight away force close the app)
Personal Detail (In game)
Name: jonhue
UID:337110728
Current Level: 91
spring grotto
If you're showing 300/300, that means you've finished your catch-up. It's 300 across ALL PR1 ships. Not 300 per PR1 ship
rich warren
Oh, not 300 for each ship. Alright thanks a lot! 👍
spring grotto
No prob 
graceful monolith
am wondering Wishing well have some bug ? I build Wishing Well poll and got many Elite unit but not obtain that Unit choose'forcus I have chosen.
elder vapor
Rng
marble nacelle
sinful yoke
well it says its incompatible with his device
he can try installing off something like qooapp or APKPure though
modern parrot
I reinstalled windows and thus had to reinstall my emulator + AL, now when trying to DL the update for it, it says "waiting for download" for the last 30 mins
tried restarting emu, restarting dl, stopping/resuming dl to no avail
nvm, it started the dl now 
eager dawn
Can someone help me with the invalid parameters error? I am trying to buy the monthly pack, but I keep getting this message.
Invalid parameters provided to API:200250
Sorry if this has been answered else where, but I couldn't find it. Thanks.
cobalt snow
IIRC that's either a queue or connection issue, try waiting a bit, restarting app/phone, or alternate connections.
eager dawn
Ok thanks.
hasty atlas
How to unbind yostar
eager dawn
I have completely uninstalled my game, reset my phone, etc. Still getting API.200250
sinful yoke
try signing out and back into your google play/itunes account @eager dawn
@hasty atlas you need to contact customer support in order to unbind a yostar account
eager dawn
Thank you. signing out of google worked.
gusty lodge
why does my Takao not show up on the screen?
nimble leaf
hasty atlas
How to login but my email twitter dead, just bind twiter but cannot login with twitter because email twitter dead
zinc orbit
is there a way you can transfer data from other accounts like
let say you bind ur data to an FB account then u made a new FB account can u transfer ur game data to the new FB account?
idk tf I'm saying
sinful yoke
fleet gust
If I already been issued unbind yostar account to cs long ago, Can I ask unbind again once more time?
sinful yoke
yes
fleet gust
I see. Thank for letting me know it is possible.
fair turret
Question, does changing server reset your progress?
sinful yoke
servers have unique data, it wont reset your progress but it will be new
fair turret
As in you would have to start over from scratch?
sinful yoke
yes
fair turret
Thanks for that. Appreciate it
ocean pagoda
anyone know the issue ?
i dont know why i got rejected
tryin to purchase trade license
it says
"purchase failed, transaction declined"
sinful yoke
make sure you have enough to also pay for taxes and fees
ocean pagoda
okay, thanks
wicked tulip
Hello. i got a problem with my second password i forget it is there a place were i can change it ?
viscid hazel
does anyone know how to access the yostar account management? I want change my password in particular. Main website (yo-star.com) wasn't that helpful
there is also yostar.helpshift.com but i dont think they are related
sinful yoke
yostar accounts do not use passwords, they use newly generated codes for login
stiff dune
fading raptor
Tell me, how can i get iron blood tech points for FDG?
fading raptor
Ty
golden phoenix
so how long does customer support normaly take to answer after you have contacted them?
ive written them over a week ago and only got the automatic " hey whats your problem " reply
brisk dust
Excuse me, how to unbind yostar account?
raven quail
I am not getting any catchup blueprints anymore from Roon. Also I can't change my prefered catchup ship. I have noticed this since yesterday but it can be longer. Is this a problem at the moment in the game?
north shale
is it 300/300?
raven quail
yeah
north shale
then you've reached the max you can get
north shale
it's 300 in total
idle orchid
Is anyone there? I want to recover my account.
spring grotto
did you have your account bound to FB, Twitter, or Yostar?
idle orchid
I have one and I'm sure I have bind it to Facebook
But it didn't seem to recover for me
spring grotto
okay, try logging into FB from the title screen of the game and then choose the server that you previously played on (such as Amagi, Washington, etc) as your account stays on that server. If you're either not sure which one it is or the first server you try doesn't work, try logging into all of them
idle orchid
@spring grotto it's still not working.
spring grotto
and you tried fully logging into all the servers?
idle orchid
@spring grotto yes, and it did not go well.
spring grotto
Okay. Sounds like the account wasn't properly bound then. But go ahead and contact customer support and they'll help you get your account back 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options in case you need it
idle orchid
@spring grotto I have tried to contact about two or three times but there was no response from in game help conversation.
spring grotto
It's currently the weekend and support doesn't work on the weekends. And they can take up to an estimated 1-4 business days or so to respond to tickets
idle orchid
@spring grotto so should I wait for response in weekdays?
spring grotto
yepp. you will need to wait for them to respond to your inquiry (which will most likely be during their business hours in the weekdays)
idle orchid
Oh, thanks
spring grotto
carmine hedge
yoooo there is a problem for me when i navigate thru the skins
like once i stop scrolling
the skins disappear
idle orchid
I also find out that I can't unbind that account from Facebook @spring grotto
And the email does not belong to me
spring grotto
@carmine hedge you're scrolling too fast. this can happen on emulators since they're able to scroll faster than a mobile device. and ofc, the game isn't built for an emulator. just don't scroll as fast and it should be fine
@idle orchid once support responds to your ticket, inform them of that account issue as well and they'll be able to fix it for you
idle orchid
Okay
lyric lodge
@stiff dune Skin dropped on day 7
scenic torrent
Hello guys, I'm trying to download Azur Lane but it get stuck on Loading screen (I waited 20 min, but nothing happened).It doesn't start to download updates, I checked my obbs driver and I found the Azur Lane driver but is empty. What can I do?
thorny valley
what is error 3011:none ?
scenic torrent
It get stuck on this screen
noble bluff
I'm unable to install the game because of this
hidden current
does algerie's rub line work
ive been trying for like 5 min
also i tapped everywhere
woeful pendant
Hi, my friend just started AL and unlocked the shipyard but it’s stuck on this loading screen, he’s even closed the app and opened it back up but it’s still like this. Is this a bug or should he wait a while?
median needle
does he have his account bound?
median needle
if not, have him bind his account to FB, twitter, or his email (YAS), or all of them if he wants. he may need to reinstall the game.
before you do that though, have him go into the settings > audio > and tap the "repair" button.
should bind his account first though.
median needle
stone swift
Can someone please help me where to buy the new furnitures? I cant seem to find them anywhere
spring grotto
If you mean for the rerun dorm themes, they're in the furniture store. You might have to search around in it for a bit and try using the search box. It can be a bit finicky though at times
stone swift
Talking about the bamboo stuff they anounced yesterday
Have bought everything. Cant find this though
spring grotto
Yeah it’s there 
noble bluff
Can anybody help me with fixing this
sinful yoke
try changing connection such as switching from wifi to data or use a VPN
turbid blaze
noble bluff
Yeah using a vpn didn't work and I have no data
hardy bane
Uh so. Everytime I play azur lane, I can keep hearing a static noise. I tried fixing my volume and everything but I still hear it.
strange linden
Does anyone know how to change Yostar account bind
carmine hedge
Why i cant install azur lane in my device. AL always crash when i try to install its updates.
My device is Huawei y6p MED-LX9
sinful yoke
@carmine hedge try restarting your device firstly
@strange linden you need to contact customer support in order to remove a yostar bind to change the email, do you need their helpshift form to contact them?
@hardy bane try a file repair (asset) in either in game settings or in the top right of the login screen
hardy bane
👍
sinful yoke
you may need to reinstall
sonic nymph
Hi my game won’t go beyond this loading screen
glad summit
Is something wrong?
finite briar
same here
glad summit
I either get that message or infinite loading
obsidian kite
My game keeps loading, is there something wrong with the servers?
glad summit
One would surmise so
warped jewel
Same loading screen here, tho 2 hours ago it worked fine
weak wasp
I am also having an infinite loading screen.
finite briar
i think they are releasing a patch atm
maybe fixed in a bit
glad summit
When they do that, isn't it usually covered by a corresponding message?
This was just very sudden
sinful yoke
what region are you all in?
sinful yoke
erm… world region
sonic nymph
EU here
glad summit
I'd check, but
warped jewel
EU too
spare cove
Europe, Italy infinite loading
glad summit
Things are what they are
empty vessel
Same here, fails to reconnect
marble yacht
AAAA im glad im not the only one
sinful yoke
who is your phone provider?
glad summit
Wifi
marble yacht
i thought my WiFi was broken but everything else works fine
sonic nymph
im using Wifi
empty vessel
5mins of like that
warped jewel
Mine is Movistar
spare cove
not working nor with phone provider nor with wifi
sinful yoke
phone provider should be listed on the top of your phone screen, not dependent on using wifi or data
low apex
Sever down yay
sinful yoke
phone provider is not a form of connection
plush oxide
looks like an issue with Yostar, other Yostar games having the same issue
warped jewel
Yeah, he means the company that provides your wifi
late maple
off nice I'm not the only one
empty vessel
its like 1month of problem that they never tried solve it lul
plush oxide
other games are working fine
glad summit
Okay
uncut hatch
sandy
sinful yoke
assuming its just region specific then if no one will state their ISP
carmine hedge
game stays in loading scene with bismark for along time
glad summit
Now it works
sinful yoke
is everyone on sandy server?
glad summit
Nvm
empty vessel
nop
glad summit
Network error
finite briar
I am
uncut hatch
yes
weak wasp
Yeah im on sandy and mine is not working
sonic nymph
i am
marble yacht
im Lexington
glad summit
Network Error 100404
spare cove
yes I'm on Sandy
plush oxide
Sandy
warped jewel
I'm on washingon
sinful yoke
is everyone here experiencing issues on EU?
warped jewel
But it work already
marble yacht
plush oxide
NA
uncut hatch
yes
marble yacht
glad summit
I'm on one of the earliest servers
brisk sparrow
I have the same issue, on different devices and networks, both home wi-fi and 4G connections (Vodafone) Am Eu and on Lexington server
sinful yoke
hmm… okay
empty vessel
welp same with AK now to
glad summit
Mobile data lets me proceed to the network error though
rancid kindle
Same thing on both emulators and phone
glad summit
Wifi gets stuck in permaload
sinful yoke
currently the weekend for staff, not much I can do 
one second
glad summit
RIP
sonic nymph
huh using Mobile data i can get in but not over Wifi
sonic nymph
nah im actually in playing
warped jewel
Not working at all, now I get this message,maybe is something about server with high load?
glad summit
Huh
sinful yoke
okay guys it is just connection issues with some of the servers, they should be working fully soon
glad summit
Aight
brisk sparrow
\o/
glad summit
Will try again in an hour then
empty vessel
more like dns blocking by yostar lol
nimble monolith
im able to get in with mobile but not on wifi
warped jewel
I'll try it later, thanks for the support!
weak wasp
Thanks for the info and help kawaakari
gleaming spear
yeah Wifi doesnt work but switching to mobile somehow works
marble yacht
thanks kawa
glad summit
Yeah, thanks Kawaakari
carmine hedge
eternal loading
sonic nymph
thanks kawa
crystal remnant
Arknight not working discord working half Azurlane not working the world is going to burn
grim rain
Not only wi-fi, I'm with emulator on pc wired. And still not working
empty vessel
yeah arknights same
gleaming spear
so maybe a routing problem
warped jewel
It's 2020 guys, don't panic 🤣
uncut hatch
that it the reason for panic
empty vessel
2020 means nothing lol
sinful yoke
yes its a known issue affecting yostar games right now
crystal remnant
more reason to panic!
sly fable
At least I can conclude it's not on my end judging by the talk in here. Just got met with an infinite loading whilst I was in a game and now it doesn't want to load up anymore for either AL or Arknights. EU as well. 
crystal remnant
internet is dying!
nimble monolith
2020 is the bearer of problems
empty vessel
weird circular data works fine with AL
sinful yoke
please keep comments to a minimum, unnecessary traffic does not help
quaint ocean
Let's all appreciate the work Kawaakari is doin for us at the moment.
low apex
Not only that, we all should be happy because it means compensation 
empty vessel
dw you wont get it
nova gazelle
warm dove
shell venture
I'm getting the endless load as well, both phone/emu
long cairn
daring pulsar
AK and AL (lexingtown) unreachable
obtuse siren
Endless loading here too.
hoary mica
Just mentioned, I have like 0.2-0.5 sec delay in manual control and it's uncomfortable as hell
twin escarp
since servers are down can you fix the abnormal gray ship droprate?
dull cloud
so everyone is having this problem ? i thought it's only me
halcyon cipher
i thought it's only me too
twin escarp
340 grays and 2 blues nice joke
halcyon cipher
please keep comments to a minimum, unnecessary traffic does not help
@sinful yoke .
halcyon cipher
yes its a known issue affecting yostar games right now
@sinful yoke .
crude nimbus
wilco
crude nimbus
U guys on the BlueStacks version? thats the one im having the issue with
misty crow
location matters more than the device really
uncut hatch
both have the problem
crude nimbus
I am in Australia - Bluestacks not working and don't have any other means of playing the game
halcyon cipher
i think that's unnecessary
jaunty moat
i dont think its a bluestacks issue
willow dirge
it's not only Bluestack issue, mobile iOS are having such issue too
misty crow
it is 100% not a bluestacks issue
deft tide
ah i came here to ask about it, can't log into some games but internet works in general on my phone
crude nimbus
nvm idk wat to do in that case
jaunty moat
maybe its servers?
halcyon cipher
just wait
misty crow
it's an issue with the service provider for several applications that are not just yostar based
willow dirge
samer issue I found both on Arknights and Azur Lane
misty crow
all you can do is wait, or use a vpn temporarily
crude nimbus
i hope it is fixed whatever it is in the next hour so i can do my daily stuff coz i don't got all day
misty crow
it's not on yostar side so nothing we can do from our end
deft tide
i just got up, how long has it been an issue for?
crude nimbus
i think like 2 hours
misty crow
about an hour
gaunt cloud
i thought it's my phone/wifi ;; thankgod...i hope they will fix it soon so i can finish my frame grind
night lava
someone must have pulled some ethernet cables and incorrectly plugged them back 🤣
hardy chasm
Australia, getting same issue on aurora server (both phone on 4G and NoxPlayer wifi)
deft tide
speak of the devil it just fixed
gaunt cloud
lol yeah?
crude nimbus
Yep im Australia, using MacBook Pro BlueStacks Azur Lane and yeah
lets see if mine is fixed
gaunt cloud
hmm i'mma check my phone
crude nimbus
seeing as i am blessed with eternal bad luck i suspect not
night lava
mine got fixed and started failing again
tribal perch
Russia, still have loading problem
night lava
DDoS from all of us trying to connect, I guess.
deft tide
yeah same, logged in and did a little, then stopped working
misty crow
please be patient
deft tide
next time i won't say anything ;)
crude nimbus
yep mine is still fked
gaunt cloud
nope
crude nimbus
...
misty crow
this is quite a big issue that's out of the game devs scope
hardy chasm
happy to be patient, been grinding too much today anyway xD
limber torrent
i thought i was the only one having connection issues 
was gonna ask but since im not the only one... im in aus too
crude nimbus
we all in Australia??
gaunt cloud
i'm in germany
misty crow
eu and australia
night lava
If it's a "cloud" problem, worst thing we can do is keep trying to connect. Let's just be patient. See you in 1 or 2 hours.
misty crow
and some unconfirmed reports in US
gaunt cloud
:3 stay strong everyone!!
crude nimbus
Cyber Attack?
lofty lark
I'm getting a failed to recieve version number error rather than an infinite loading screen.
deft tide
sweden here, i also have two phones with two different games open, and they both start/stop working at the exact same time
night lava
or some server from the farm has died and is causing problems.
carmine hedge
Am I the only one that is indefinitely loading?
tribal perch
Cloudflare still dead
misty crow
^
gaunt cloud
wow my Discord just crashed too XD wtf is going on
night lava
no @carmine hedge
crude nimbus
@lofty lark mine did the Error thing and then stays on the thing of Bismarck
carmine hedge
That’s good to know
misty crow
it's a 3rd party issue
carmine hedge
Reeee
carmine hedge
I want my darn 2Dlive laffey skin
lofty lark
I re-installed the game since I didn't immediately find anything about servers being down. Kind of oof.
Silly question maybe, but do I need to worry? Sorry if that counts as an unnecessary comment of some kind.
tame dune
Its not a cyber attack, its a cloudflare issue, same with arknights
fallen bison
thought it was just me with loading screens, happy i checked here
misty crow
i mean i wouldn't worry too much
crude nimbus
luckily i bought gems for Tirpitz Skin even though i don't have her and bought that before the happened 
misty crow
cloudflare is a very reputable service so have some faith in them restoring their services
crude nimbus
as long as it's not me alone in this boat ik that it isn't my fault, so we are all on the same page. also wat is cloud flare i have never heard of it before
lofty lark
Meant more for my save file. Had it connected to facebook, so should be fine right? After re-installing during this I mean.
misty crow
mm just remember to select the correct server when logging in
lofty lark
Right. Thanks!
misty crow
cloudflare is basically an internet service many online services use to protect their servers and sites from ddos and for general security
crude nimbus
I think/hope i logged into facebook, wait do i need to facebook login every time or only once and it auto saves?
misty crow
as long as you logged into it once when you log in for the first time it's fine
crude nimbus
😩 phew
thx for ur help, NGL this support is kinda faster and straight to the point that WoWs
gaunt cloud
it's back it seems :3
crude nimbus
nvm are u fooling me : I welp lets see
crude nimbus
: I lets see for me
nope not back...
@halcyon cipher @gaunt cloud is it back for u 2?
gaunt cloud
yes it's back :3 
last pivot
back for me (UK)
civic barn
anyone have it back in Australia yet?
@crude nimbus nope
crude nimbus
well, just the Aussies to go it seems
anyone in Australia tell me if/when it comes back up i would much appreciate it
lofty lark
Finally got past the version retrieving phase here in Sweden at least.
crude nimbus
mine is at the Bismarck loading thing and has been for a hour
mint bone
logging problem was fixed?
marble yacht
I'm EU it's still broken
civic barn
mine is at the Bismarck loading thing and has been for a hour
@crude nimbus same here
spare cove
Cloudflare have solved the issue, now here in Italy is working again
marble yacht
I cant even get to that 
crude nimbus
well then
granite pagoda
u guys still at this right?
@crude nimbus i am
lofty lark
My game is updating since I re-installed it... we'll see if I get stuck there once it's done.
granite pagoda
@granite pagoda
@crude nimbus Malta, Europe
crude nimbus
@lofty lark if urs works ill figure out how to delete it off bluestacks
civic barn
yea am thinking if i should reinstall the game on bluestack
crude nimbus
yes
lofty lark
Might be better to just be patient instead. Will report back though.
crude nimbus
thanks
crude nimbus
im continously opening and closing it
misty crow
be patient
crude nimbus
i call cyber attack on Cloudflare kekw
misty crow
doing so may even make the situation worse
granite pagoda
Well while im waiting im watching my hero academia season 4 lol
crude nimbus
Ender do you think i should just leave it on the loading screen in that case?
misty crow
i would just close the game entirely and do something else
marble yacht
yea im waiting and checking it every 15 or sominutes
crude nimbus
also my friend who is in Aust to plays on IOS and it works
granite pagoda
Im android
granite pagoda
Oh
civic barn
also my friend who is in Aust to plays on IOS and it works
@crude nimbus oh let me try it on ios
marble yacht
it's weird some people's works some people's doesn't 
lofty lark
Yeah, I'm in. Works for me now. Save is intact as well, so my anxiety can finally let go lol.
civic barn
nope still stuck on loading screen even on ios for me
lapis reef
mine didnt load
granite pagoda
I managed to log in
marble yacht
i got in but everything is incredibly slow 
granite pagoda
Just now
crude nimbus
im just gonna wait a while and report back to u guys when i do
crude nimbus
F
misty crow
please refer to the pinned message for how to select the correct server
civic barn
im just gonna wait a while and report back to u guys when i do
@crude nimbus will do the same if it works for me
misty crow
Well yes it does mean that there is an account bound to it
crude nimbus
ok
modest wolf
@misty crow ty mr 
I did not know that the account was bound to a server
misty crow
you can literally have one account per server so yeah
crude nimbus
well i believe that i linked my only account which is amagi
i'm not deleting the app anyway so that shouldn't be a problem
meager flicker
umm i tried to log in but i am getting a network failure 100404
i am in the NA server
tight rune
Mine endlessly loads
misty crow
if you're in the east coast it's likely from the cloudflare outage
serene grotto
i cant log in
tight rune
Weeeest
meager flicker
no west coast for me
tight rune
Where the people are as heavy as the taxes
wooden cargo
ЛАГАЕТ, НЕ МОГУ ЗАЙТИ
crude nimbus
@meager flicker same, now mine just goes on the screen of bismarck loading
wooden cargo
EN-server Lag
misty crow
the only fix for now is use a vpn to an unaffected country like the UK or SEA
tight rune
Same @crude nimbus
misty crow
since this is a 3rd party issue
crude nimbus
What server is Australia in?
misty crow
frigid blaze
I'm in UK and I'm having the issue
crude nimbus
R.I.P me i don't have a VPN on here...
void pond
South america is also buggered
carmine hedge
@frigid blaze same we just got to wait
misty crow
again please be patient
misty crow
this is a 3rd party issue not exclusive to AL
wicked tulip
! I`m in germany Arknights & Azurlane is down
civic barn
trying it again now
misty crow
or AK
meager flicker
well got to the anniversary screen but cant load more than there so i guess ill wait and see what happens
carmine hedge
Ohhhh I see
civic barn
yup its working now on bluestack
crude nimbus
hmm interesting it apparently says the Oceania server which Australia is on is operational even tho it wasn't working
deep mica
looks like they found the issue and have re-routed all effected servers
crude nimbus
@civic barn ok time to try again
meager flicker
oh i got to log in back so everything is fine now
crude nimbus
wish me luck bois
@civic barn still broken...
i think im the only one with it broken still
ill turn wifi and stuff off
civic barn
wait i now get this problem
crude nimbus
@civic barn mine might have said that before but idk
civic barn
yea i managed to get into the game and then it crashed on me
crude nimbus
why is this racist to Australia?
crude nimbus
@civic barn u are using BlueStacks like me yes?
civic barn
hmm I just tried and opened the game again and i got this 800mb update, will let you know if it fixes anything
@civic barn u are using BlueStacks like me yes?
@crude nimbus yes
uncut hatch
same
crude nimbus
@civic barn wat state are u in? i am SA
summer wave
looks like im not the only one
civic barn
NSW
civic barn
summer wave
nah, but im within the Oceania region
civic barn
still updating
crude nimbus
@summer wave well it must be that that is the issue then coz we all seem to be in that area
summer wave
civic barn
maybe cause we are so far away from the rest
misty crow
Please be patient
smoky reef
Im from spain and I get the same problem
uncut hatch
civic barn
am halfway
crude nimbus
@civic barn at least u got some pregress i am still on
im on that still..
same as last 2 hours been on it
civic barn
sad reacts
crude nimbus
i don't have VPN so idk, but im on BlueStacks version
graceful goblet
alright give me a minute, gonna try it at "singapore"
crude nimbus
ok
misty crow
Vpn to Singapore should be fine
crude nimbus
is there a Free VPN for Mac anyone know?
kindred wasp
Infinite loading. Android version
crude nimbus
is there a Free VPN for Mac anyone know?
@crude nimbus ?
graceful goblet
Well there is technically none
due to the fact that the 'free' ones just take all your data
crude nimbus
what if u have internet no data needed?
civic barn
update finished, seems to fix the problem but need to test further to see if it will crash again @crude nimbus
crude nimbus
@civic barn ok ur a good man
civic barn
am on Lexington server though, not sure if it has to do with different server?
kindred wasp
Sandy server, Russian region, same problem
crude nimbus
meh i just want it to work since i spent $30 today, it said $19 but charged me $30
#Scam
misty oracle
19USD = 30 AUD?
crude nimbus
oh ok
kindred wasp
Some bank fee, maybe?
crude nimbus
btw Russian VPN server works the thing that came up for @civic barn came up for me on Russia server
abstract marlin
I'm having the same issues, did hear that there is some Telstra infrastructure issues going on in Aus, dunno if its linked but could be :\
civic barn
ohhh maybe it will fix it for you
kindred wasp
I'm from Russia, it not work
misty oracle
19 USD > AUD + Aus governement greedy 10% GST on virtual currency as well
civic barn
oh I am with Telstra for internet
crude nimbus
@civic barn im using Soviet Russia server, also same im telstra but others are having the problem to
misty oracle
im Brisbane im fine
crude nimbus
im SA im not
graceful goblet
I'm also with telstra
crude nimbus
tell me any updates for u guys if anything happens
kindred wasp
It will be hilarious if Roskomnadzor blocked AL
graceful goblet
I'll connect to Vodafone ISP and see if it changes
IF i even have the issue on android
mint bone
It will be hilarious if Roskmonadzor blocked AL
@kindred wasp da poshli ooni naxyu
abstract marlin
i cant get into any of my gachas 😦 GFL, AK or AL
graceful goblet
alright on android telstra doesn't work but vodafone does LOL
Telstra issue I guess
kindred wasp
American VPN works for me
crude nimbus
hmm ill use another wifi hotspot and see if it works then
graceful goblet
make sure it's not on telstras isp tho
otherwise if you want I can let you borrow my vpn
crude nimbus
im using a VPN thx i wouldn't wanna waste ur money
graceful goblet
nah i'm hosting it haha
crude nimbus
wdym lol
graceful goblet
i have an azure server setup and i'm hosting an openvpn on it
civic barn
WAT DA HELL WY IS IT 2500
@crude nimbus yea thats what happened to me took quite abit
graceful goblet
Well how do we report that it's a ISP routing issue?
crude nimbus
to right mate lol
graceful goblet
Or do they already know?
graceful goblet
aighto
crude nimbus
@graceful goblet if it is free ill try ur thing lol but it might affect my download for AL
misty crow
Its an issue with cloudflare
civic barn
maybe let it finish updating and see if it fixes it or not
graceful goblet
Does azur lane use cloudflare or something?
misty crow
Cos a lot of online services, games are included rely on cloudflare for their protection
Yes
misty oracle
hmmmmmmmmmm i can get into game play everything
misty oracle
but when i try to get into dorm infinite loading
civic barn
hopefully it works
crude nimbus
@civic barn urs all good?
civic barn
yup
crude nimbus
ok
civic barn
seems alright
crude nimbus
i am at 801/2576
misty oracle
why u using russian vpn?
misty oracle
dl would be super slow
misty oracle
if it's telstra issue shouldve just connected to aus server would work
crude nimbus
will it be fine if i change it wile it is downloading?
crude nimbus
ok
crystal scroll
I seem to be getting the same infinite loading issue.
crude nimbus
I'm using a non Telstra hotspot
lets see now
@graceful goblet u still hosting the VPN thing?
graceful goblet
Sure we'll go into dms
crude nimbus
ok
tribal perch
@crude nimbus its FSB now
uncut hatch
my blustack doesnt work but my phone does
tribal perch
KGB is no more
crude nimbus
lol are u sure about dat
tribal perch
Yep. First hand information from my bear.
crystal scroll
So what do I do about infinete loading issue?
crystal scroll
Okay finally fixed itself.
crude nimbus
@crystal scroll ?
crystal scroll
I was having the same infinete loading loop someone else was having and it finally worked itself out.
tribal perch
You can connect, but every single action will lead to the same infinite loading. Guys, just wait until issue will be fixed.
kindred wasp
Infinite loading on login screen, now. Progress...
marble yacht
im sad that it's only some people's AL that doesn't work... all my friends can play but all i get is the loading screen of doom
tribal perch
I wonder, will we have compensation from Yostar.
summer wave
tribal perch
I mean, it isn't their fault, but.. AL doesn't work normally.
hard swallow
So game is broken for everyone right?
tribal perch
Some people can connect and play normally. Somehow
spring grotto
For some players. The game itself is fine. Cloudfare is the company having issues right now. So only a certain selection of people are facing the issue
spring grotto
Yepp, it is
hard swallow
Oh very weird, my wifi works but data does not. Guess I can log in. 🤣
weary zephyr
Wow it's sad. I come back to this game after being off for several months and this is what I come to. I don't get it
spring grotto
Cloudfare is currently having issues and as such, some games are affected for some users. Unfortunately it's out of the devs hands
spring grotto
Cloudflare is basically used by some ISPs/connections use for better security and what-not. And since it's currently having issues, connections are not able to be made properly. This includes to game servers such as AL. Though it's not happening to everyone. If you're able to, you could try switching to something like wi-fi from mobile data or vise versa and see if that solves the issue.
weary zephyr
I was on WiFi when it happened
And now it fixed itself
See if I wasn't an uncultured idiot I would have looked up what that is but I'm dumb so an expert is better
carmine hedge
i’m trying to change catch-up focus but everywhere i touch does not work
spring grotto
You're finished w/ your catch-up. It's 300 across ALL PR1 ships. Not 300 per each ship
carmine hedge
ooohhh
thank
spring grotto
kindred wasp
Its finally work! (Russian region)
austere smelt
Hey, i just unlocked the shipyard and after restarting the game i can't enter it.
The rest of the game works just fine
When i try entering the shipyard the game just softlocks on that loading screen
I've screenshotted the log as soon as i tried entering it
I'm running the game on a 5th gen iPad, iPadOS 13.6.1
Russian region, playing on WiFi
The server is Avrora if that helps
austere smelt
Oh, nevermind
It just fixed itself..?
pallid summit
Hi i cannot click on Open on facebook when trying to log in my account by Facebook
Fyi my clip
My device: iphone 11 pro max
pastel latch
I can't access the Shipyard
I'm able to on other servers, just not on Washington
Everything else works though
Repairing assets and restarting the game didn't work
noble bluff
I need help with this
spring grotto
Try restarting your device and network router to see if that changes anything. If it doesn't, try another network connection if possible and/or a free VPN
noble bluff
Yeah that hasn't worked either
spring grotto
Okay. If you did try all of those steps, you unfortunately might need to reinstall then
@pastel latch If you're still having those issues, try clearing the game's cache and then restarting. If that doesn't help, it would probably be some kind of file issue that the file repair function isn't able to pick up on which would most likely require a reinstall
noble bluff
Yeah I reinstalled the game after deleting it a while back and now I have a problem installing updates
spring grotto
@pastel latch Good to hear
@noble bluff Hm...might need to try another fresh install. B/c if you did all of the aforementioned steps, it's not a connection issue and rather something going on w/ your device or the files of the game
noble bluff
How do I do this fresh install?
spring grotto
Just uninstall the application, and if you wanna be extra precautious go through your application files in your phoen storage and make sure all the files from AL are completely deleted
noble bluff
Okokok
mortal ingot
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
gray shell
i've got a problem regarding the Catch-Up System. was done with ibuki's, and went to select neptunes, but it won't let me hit "confirm selection", at first i thought it'd work like that, so i did a research project and let it be. that happened yesterday, and up until now, i'm still not able to hit confirm selection, so i'm not getting the extra blue-prints
i also tried to do the "data repair" or "asset repair", didn't work
spring grotto
Does it say 300/300?
gray shell
yep
elder vapor
that means you're done
spring grotto
Yepp, that's the reason why. It's 300 PR prints across ALL PR1 ships. It's not 300 per PR1 ship
elder vapor
it's almost like people should read the in-game help that tells you these things 
spring grotto
No need for passive aggressive comments here
spring grotto
No prob
elder vapor
getting the same question 3-5 times a day at least because people can't be arsed to read shouldn't be needed here either
spring grotto
But it happens and we're here to answer them, regardless
earnest glen
Good night!
I returned to the game after 6 months and I can't recover my account via yostar account could someone please help me?
Obligatory apology for bad english ;-;
spring grotto
So you had your account bound to Yostar before you took the 6 month break?
earnest glen
Yep
spring grotto
Okay. So long into Yostar from the title screen of the game (and be sure to use the same email you bound w/ in case you happen to have multiple emails you use), and after you get the login verification message, you need to choose the correct server as your account will stay on the same server that it was created on (such as Amagi, Washington, etc). If you're not sure which one it was, just try logging into all of them
spring grotto
No problem
noble bluff
Still can't the game
keen yacht
sinful yoke
restart the app
proper cargo
sinful yoke
your dock is full
carmine hedge
Um... how do I long back into my account?
I managed to install the game on my phone, but I started anew. I want to continue with my account that I have on my laptop
sinful yoke
check the pins for a detailed step by step guide on how to login to a bound account
left jetty
is it a known glitch that the 2nd anniv invite has the eagle union ships listed as HMS?
that can be really confusing for new guys like me lol
heavy dune
Has anyone else come across a glitch where your Mobilization Request progress gets stuck at 20/30? It's not given me a new mission for 3+ days now.
elder vapor
@heavy dune you’re done with your side. Need a new/returning player to join you to finish it
heavy dune
Oh, thank you! Didn't know that was the case!
heady estuary
anyone get this issue when the game loading stuck at 99% after tap on battle?
even relog cant fix it
lyric lodge
@left jetty Seems it shows Enterprise as HMS and Illustrious as USS. Dunno if Manjuu is aware though.
polar tinsel
Anyone has this problem white box screen at daily missions?
worthy sorrel
i'd like to say the bug has been resolved and i got bisko
narrow pine
Can someone explain what is this gold thing near the ring?
lyric lodge
It's a chatframe
narrow pine
ty
carmine hedge
@elder vapor then I can't re enter the new UID
It said can enter 2 times but can't enter one
sinful yoke
only the returnee can enter UIDs
noble bluff
I would love to return but I can't fix this
sinful yoke
we have helped as much as we could
the only 2 things we have left to suggest are continue reinstalling and checking your files everytime to make sure everything is gone, or contact customer support to see how they can help
you may also want to try reinstalling from something like qooapp instead of google play
noble bluff
Okokok I'm sorry thank you for your help
main lance
Never ending loop while accessing lab. Repairing didn't fix it nor did trying on another device.
I opened developer console in case that helps
woven night
pliant yacht
I switched phones and try to login in my facebook my acc is bind to, but it keeps kicking me into the tutorial
what do I do?
sinful yoke
try logging into the server your usually log into
radiant condor
My Friend has given the correct UID for the Twitter Post, he recieved an email saying he has given the wrong UID, he is sure because he made a note of the UID.
Is it possible to use the twitter account he is binded to as proof?
Since he did use the same twitter account to post the video
pale pine
Hello, I logged to the game just to find that all my Tactical books and all the food in the dorm all gone
terse breach
can you move azur lane to a sd card? or does it need to be in the main storage?
marsh pelican
Is coreshop somewhere else now?
warped jewel
@marsh pelican you can slide the "menu" where you have the different shops (merit, general, event....), the core shop is the very next of merit shop
heady jewel
In the research acadamey, it says you can change the focus for the catch-up but its not giving me the option, or do we only get one?
lyric lodge
Its 300 TOTAL for all ships combined.
proud tree
Hi, I want to buy some gems for a friend. Is it okay just to buy a Google play gift card, and they can use that to purchase the gems in game? Want to be sure and not waste the money
stiff dove
Dang wish I would have researched the rally request on here before starting. Ooooo well hopefully the dev team allows us to switch out IDs next time to actually complete it with active players.
limpid silo
stuck
dusky osprey
I can't seem to be able to log into the game through wifi
echo vapor
Hi is it possible to port one save from one server to another? I am currently having my Main acount on the Sandy server but my friend is playing om the avrora server and i want to join him
spring grotto
It is not, sorry to say
eternal solstice
Having some an odd issue atm , with my auido it stutters & skips. From main menu to secretary speech.
I've repaired l2d & assets & the issue still continues.
spring grotto
Hm....might be some form of device issue. Try restarting your device if you haven't already and if possible switch your audio to headphones (or to speakers if you're already on headphones) and see if the issue persist on the new audio output device. As a last resort though if nothing else seems to fix it, you could try a fresh install to see if it changes/fixes anything
spring grotto
No prob 
carmine hedge
why I can't log into my account ||FOR FRICK FRICKING SAKE||, I checked how to do it in the pings so I did it step by step, yet I still can't log into my account!
spring grotto
So you had your account bound to FB, Twitter, or Yostar?
carmine hedge
yes, then I tried to log through FB and Twitter (because on Yostar gives me error and fail) but yet it doesn't work
spring grotto
Can you try logging into all the game servers? To see if it puts you in your old account or starts off in the tutorial?
carmine hedge
I tried in the server I started (Amagi) and the tutorial started, I'll try with the others but I'm sure it'll be the same with them too
carmine hedge
update: in all is the same, I enter and the tutorial starts
spring grotto
Hm...then it seems like it wasn't bound properly 
Do you happen to have the UID from the account? It's a long string of numbers from the profile page in game
carmine hedge
339297223 is my UID
yes, took me this long because my game loads slowly on my laptop
spring grotto
And is this from the old account? Or is the new account you're logging into?
spring grotto
Sure thing. Just wanted to make sure. And yeah, so the account from that UID is showing as not bound. And you still have access to that account on your laptop?
carmine hedge
what? I already did bound it, both on FB and Twitter and showed that it was a success? Also yes, I do have access to my account on the laptop (that's where I first started playing the game)
spring grotto
Hm...yeah, it's showing as not bound. Can you take a screenshot of "Settings->Account" while logged into the old account your laptop? And you can scribble out the social media information
spring grotto
Okay, yeah. Seems like there was some confusion. Bc this is showing that the account isn't bound and that error code means that that FB account is already in use on another AL account (assuming the dummy account that was created when you tried to log in through FB)
carmine hedge
I am going to take some time to insult myself tomorrow, it's almost 23:00 and my brain isn't functioning very well... sigh
spring grotto
carmine hedge
sorry
spring grotto
But yeah, just bind on that screen there. You'll have to use a different FB account though, or use another bind option. And then just log into that new bind from the title screen on your phone
carmine hedge
I tried with Yostar, this time I'm sure it was a success because it's grey now and shows my email
let me see if it'll work on my phone
carmine hedge
well offend me as much as you'd like, it does not work either...
I downloaded Azur Lane on my phone just to check-mate and disappoint myself...
main surge
Hi im getting error when trying to buy gems saying request: 200250. the website steps did not fix. I still get error
sinful yoke
@main surge try signing out of your google play account (or itunes) and sign back in
main surge
ok i will try now
spring grotto
@carmine hedge It didn't work? And you inputted the same email address that you bound w/ on the title screen of the game after selecting Yostar, generated a new code, inputted that new code from your email into the box on the game screen, and then logged in?
carmine hedge
I input the same email though my laptop on Yostar bound, check. Input the code that was sent and created the bound, check. Then I went to AL on my phone and clicked on Yostar, it asks if I want to bound it there...
spring grotto
Are you on the title screen of the game on your phone? Not in the settings menu
spring grotto
Then you're fine. The screen looks similar, but you're just retrieving the bound account. Just input the same email, generate a new code, and then input that new code
main surge
signing out of my google did not work
spring grotto
Hm...I'm not seeing any solid solution for the 250 error as of recently. You could try waiting a while to see if it the error fixes itself b/c it might just be a queue/network type of issue. If it still persist though, you can try getting log mode screenshots and then getting those to customer support to see if they can offer backend support for the error
main surge
@sinful yoke
carmine hedge
I can't do it, I just can't do it. I'll try to see what I can do tomorrow, otherwise I'm just a lost cause now
cobalt snow
Is tax being applied to your purchase?
covert monolith
Even if it was the difference would carry over to my card
cobalt snow
I believe google play attempts to pay off with the balance fully
covert monolith
I've split it before
And even with tax it wouldn't amount to exceed it in my state
cobalt snow
I'd ask you to double check with the i but also try relogging the google play account
covert monolith
Did that. No dice
I'll just have to wait maybe it has something to do with the upcoming maintenance
cobalt snow
Typically this is more of a google play store end issue, as it would give a specific in game prompt if it were an issue on AL's end
covert monolith
Dont know what the problem would be. I made a purchase in AL a couple weeks ago with no problem
Whatever it is what it is
short path
My account got frozen and support hasn't responded to me for 12 hours now
do I need to keep waiting?
I've contacted support twice in the past and both times I recieved an answer within an hour
sinful yoke
they can take anywhere from 1-5 business days to respond
granite carbon
I'm having issues with being stuck in loading screens on AL with my Chromebook
elder vapor
probably because a chromebook doesn't meet the minimum specs for the game
uncut barn
anyone from tech support available?
sinful yoke
whats the issue?
uncut barn
my shipyard wont load for some reason
keeps on saying "loading" i have to quit the game just to get back to everything else
sinful yoke
can you try a file (asset) repair in game settings?
uncut barn
while on that screen or?
i just pressed asset repair
ok it had to download a file to do the fix
lets see if that helped
nope....
this is what i get.... when entering the shipyard. @sinful yoke
sinful yoke
try clearing your cache and restart your device, it could be a connection issue but its very likely you may have to reinstall
uncut barn
this is on bluestacks
but i also tried it on my phone
it was doing the same thing
@sinful yoke this means the account is connected to yostar right?
before i end up having to reinstall
sinful yoke
yep