tech-support

[uneven gyro]

I assume the shop is suffering from overloading, cause I cant seem to get the bag either with the same issue mentioned by Arul Sentolop above

[spring grotto]

200250 is usually a que type of issue. Try waiting a while, restarting the application, and then try again then

@mystic rune Log into your bind option from the title screen there to fix that error message
@elder ice Are you logging into your bind option from the title screen of the game?

[severe ferry]

i destroyed all fleets and boss on map and...

[elder ice]

yes, the yostar account option. I haven't tried twitter and don't have facebook

[spring grotto]

Okay. If you had it bound to Yostar and Twitter, just log into them from the title screen and then try logging into ALL the servers fully to check them. And be sure to use the correct Twitter account and/or email in case you have multiple ones

[hexed obsidian]

Is anyone experiencing forever loading when doing Exercise? it just happened to me weirdly when it was working fine before

[elder ice]

okay, will do, thank you

[neon hawk]

Ok, i'll try it

[mystic rune]

@spring grotto I fixed it by logged in with my Twitter account. It probably logged out after update and I didn't noticed because it always logging on automatically. Thanks for reminding.

[spring grotto]

No prob. Glad to hear it

@hexed obsidian Personally I'm not If you haven't tried already, try closing the application and clearing the game's cache and restarting your device to see if it fixes it. If not, try a file repair from the settings menu in game

[hexed obsidian]

Gotcha

None of them worked, I'm gonna try using a different phone

[elder ice]

whew

it worked

[hexed obsidian]

Apparently there was a new patch that fixed the Exercise thing

[jovial zinc]

Why does this happen alot. Screen freezes

[uneven gyro]

Is the "Fatal Error during purchase API:200260" the same as the one mentioned above by arul or is it something different that went wrong there?

[merry tinsel]

I just bought the summer scherzo pack and used the gem to buy dock space but it won't let me go past 380 did I just waste gems or did I find a bug

[tall kettle]

I purchased the Scherzo pack, but received an error that said my purchase had gone through and just had to wait to receive the pack... it's been 3 hours and still no pack

[elder vapor]

@merry tinsel did you buy depot space instead by accident

[spring grotto]

@tall kettle Double check your in game mail just to make sure it's not there. If it's not tho, please do contact customer support and they'll get it fixed for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info in case you need it

[merry tinsel]

@elder vapor no I was very careful to buy dock space

[tall kettle]

@spring grotto yeah, not there 😦 ... thanks!

[long quail]

is there a way to switch between yostar accounts w/o having to send a confirmation code every time?

[spring grotto]

As in having two account tied to Yostar and you're wanting to switch between the two?

[long quail]

@spring grotto yes

[spring grotto]

@long quail gotcha. Unfortunately there isn't. You'd need to generate a new code everytime to switch accounts if you're playing them both on the same device

[nova umbra]

Z36 is broken in the dorm

[west pond]

Anyone has recieved the 200 gema from the 2nd anniv highlights?

The Twitter/Facebook vid

[formal geode]

they’ll probably distribute them once the period is over

[west pond]

i hope so im starting to think i miswrote mi id

[spring grotto]

Correct. They're not given out till submissions are over. No worries

[barren depot]

Is the Dorm Problem still not fixed?
Bismarckhaus isn't getting displayed at all for me.
Every other Dorm Theme works fine.

[ornate charm]

How big is the update ? It's already been 45 min since i started and it's still 1/212 and less than 20% on the progrss bar. 😫

[grim briar]

Hi I just purchased a lucky bag and I did not recive the random skin

[sinful yoke]

did you receive extra gems?

[radiant juniper]

Hi, i'm also getting network connection is turned off error 200330 when using the shop.

[grim briar]

I'm not positive I had some to start with but its possible

If it just game me extra gems it should of stated that it did that instead of just doing it

[sinful yoke]

well it states if it gives you a skin you already have, it will just convert it to gems

@radiant juniper can you send a screenshot of the error?

[radiant juniper]

@sinful yoke
Yea

[sinful yoke]

can you try logging out of your google/itunes account and try logging back in?

[radiant juniper]

ok

[onyx laurel]

I have a question, New phone, installed Azur and it pops up the company names, then stuck on the next loading screen..

[radiant juniper]

@sinful yoke oh ok i figured it out, i had to sign back in into google play. thanks for the help

[sinful yoke]

@onyx laurel which loading screen exactly?

[onyx laurel]

The one right after install, I'll take a screenshot after this reinstall. Bare with me @sinful yoke

Sorry, using my secondary for discord. @sinful yoke

[sinful yoke]

ah okay usually that screen means there is a connection issue or there is corrupted data, are you installing AL on mobile data or wifi?

[onyx laurel]

Tried both.

Even tried going through APK Pure to attempt a work around.

[sinful yoke]

try reinstalling again on wifi, but make sure all azur lane files have been deleted before installing again

[onyx laurel]

I will let you know. Downloading now.

[onyx laurel]

Hmm.. @sinful yoke

But it says installed.. I wonder if that's the issue here..

I'm trying complete 4G data now..

[sinful yoke]

did you make sure all the files were deleted?

[onyx laurel]

I did.

[spare smelt]

why am i hanging on the schero event tab

[onyx laurel]

Even looked in my OBB and Data folder.

Just tried to clear cache and data from Google play and Google services, then restarting now. And going to attempt again.

Solved!!! Thank you for the conversation though. @sinful yoke

[sinful yoke]

ah okay great to hear

[mental steeple]

Sorry if this seems like dumb question, but how do I find out my UID? I'm doing the survey, and it's asking for my UID, but I don't know what it is

[high wyvern]

how do I get the rest option

[steel atlas]

i think thats the second dorm level?

[spring grotto]

@mental steeple It's from the profile screen in game. It'll say "UID:X" w/ a long strong of numbers

[mental steeple]

@spring grotto Found it. Thanks

[spring grotto]

[onyx laurel]

@sinful yoke Is FB login down? Starts me over when I login with it.

[sinful yoke]

do you mean it restarts the app?

[onyx laurel]

I login, and it starts me at the tutorial..

Lol

[sinful yoke]

make sure you're logging into the right server

[glass wedge]

I don’t know if anyone else had this happen, but I bought the Lucky Bag, and it didn’t give me a skin

[sinful yoke]

did you get extra gems from it?

[onyx laurel]

Duh, I'm an idiot. @sinful yoke

Thanks again.

[fresh crystal]

How long does support to answer mails? I know it takes some time but any idea?

[sinful yoke]

anywhere between 1-5 business days

[fresh crystal]

Ok ok thanks 🙂

[carmine hedge]

idk if this is a bug but U-96 is missing her voice, I did the assets repair and that didn't solve it.

[spring grotto]

She doesn't have a voice yet

[carmine hedge]

like no actress yet?

[spring grotto]

Yepp

[carmine hedge]

okay thanks

[spare sequoia]

hi everyone, i wanted to play today again because i stop for some time, i use nox player to play (dont have phone to play on) and it said i needed to update so i did, after that i download azur lane and use my twiter account to log in but after i got to my server i appeara new account with the name Error103, i already send a email with some information, the old account UID and in game name, server name and new account UID, but i did not remember the commander lvl or if i had changed the in-game name will be a problem because of it? and will i be able to get my old account back? and if yes how long will it take? i realy like this game and invest more than a year in it realy dont want to start everything over.

omg i am dumb, i was in wrong server, did not know when in new device the character icon did not appear, found it thanks so much, now what i do with the email i sen to you guys, do i write back saying theres in no problem?

[sinful yoke]

yep let them know

[spare sequoia]

🙂

Well thank again and have a good day and night

[silver raptor]

Regarding Yostar accounts,how do I remove one?

[sinful yoke]

you must contact customer support to unbind a yostar account

[echo wagon]

Hey uh so the free 200 gems for video submission event is already near the end, but I am not sure if I already submitted a google form with video link back on the event's first day (because I have a bad memory). Is it alright to resubmit a google form with the same video post link, or should I make another video post? The google form doesn't have an edit response email sent to us so I can't recall if I did already in the past or not

[magic mesa]

Does anyone know that the Data Repair option does?

[sinful yoke]

if it detects any broken files it will fix them

[magic mesa]

Hmm

Could it fix the problem I had with my event ships vanishing?

[sinful yoke]

what do you mean by vanishing?

where did they vanish from?

[hidden current]

for the annaversery surveys i did them multiple times because i put my UID in wrong is that ok

[warped cypress]

Hello, I have a problem with google play store. I have reloaded some cash in and google play registered it but google play in azur lane did not registered the reloaded credit. Any help? I have reinstalled the game twice but it did not fix it

[stuck oracle]

Hi, i spent gems on a dock expansion and it didnt expand at all. is there a way to get my gems back for that?

[sinful yoke]

did you accidentally purchase a depot expansion?

[sweet flint]

I don't understand. The patch notes said that the SR invitation would allow you to pick any SR that was in perma before June. Yet we can't pick Centaur. Is this a mistake or did they lie?

[astral plinth]

Anyone unable to login to the game? Im stuck at retrieving lastest game info or Infinite loading screen on Main menu

[verbal vigil]

Why is this happening to me sometimes?

[strange topaz]

i'm also having problems with the game

network errors 😩

[astral plinth]

I straight getting Bismark adjusting her hat infinite loading screen

[north shale]

@sweet flint i think you misread the patch notes, the June thing was referring to wishing well

[sinful yoke]

ig you are experiencing network errors or loading issues, please try restarting your device, if that doesnt help, try using a VPN

[scarlet peak]

For creating the 10 second video for the 200 gems. Would showing your roster on moviemaker be enough?

[carmine hedge]

Hello good day, I'm having troubles with the game. I tried to log in earlier but I had an error that said something like "Unable to retrieve data". I tried restarting the game but upon restarting it, I was greeted with an 800 mb update to the game. Is this a new mandatory update or should I reinstall my game?

[sinful yoke]

it is repairing some broken data

[carmine hedge]

Should I download the 800 mb update?

I got access now, thank you!

When does the server refresh?

[carmine hedge]

Hey can I ask how to restore the ship's HP please?

I don't have Akashi or any kind of repair ships

[steel atlas]

#gameplay-help but repairships, repair aux, emergency heals, and ships with repair skills can restore HP

[carmine hedge]

i need help.
why does my azur lane dont play any sound
my phone voliume is full (other app/game work)
azur lane volume is on too
but it dosent work

[carmine hedge]

try to go to settings, then go to audio and press the repair button and choose repair assest

Can anyone help me with this?

try to go to settings, then go to audio and press the repair button and choose repair assest
Done but it doesn't work

[sinful yoke]

turn on your ringer @carmine hedge

@carmine hedge you need to contact customer support in order to get the memory, its a known bug and they can help unlock it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

if you need their contact info

[carmine hedge]

Done but it doesn't work
@carmine hedge ok...thanks
I delate and reinstall and now it works

[lilac yew]

||dumb question passing through|| Long story short, I was impatient and tried to rebuy the scherzo bag after I thought the purchase didn't go through, and now need to refund one of the charges. Support told me via e-mail to refund through my Phone's App Store. So this won't prompt some account issues I have to clear up later, right? I've seen some instances where refunding through the store can result in bans. Never had this happen at all in any game, so this is basically uncharted waters for me.

Seems like an unnecessary question in hindsight since support told me to go for it, but I guess it doesn't hurt to make sure.

[sinful yoke]

no, you will not get banned for refunding an accidental double purchase

in the future, staff should be your most trustworthy source

since anyone is allowed to message in this channel, someone could tell you wrong

[lilac yew]

Alright, Thanks for the info.

[carmine hedge]

Thanks

[high birch]

Wait, why the hell did it say cache needs to be deleted and is now forcing me to download over 2,000 files (it got stuck at 900, and slowly loads them)

[sinful yoke]

that means it detected broken files

[high birch]

Well idk how they became so

[carmine hedge]

loading screen got stuck at 99.29%

again

[sinful yoke]

where is it getting stuck? is it when you load into pvp?

[carmine hedge]

did same thing I did last time to fix it
close and reopen

5-1 hard mode in clearing mode

[sinful yoke]

its just 5-1?

[carmine hedge]

no, I'm pretty sure last time it was 4-1

[sinful yoke]

if restarting the app fixes it then it is just a connection issue and shouldnt need any major troubleshooting

[naive oar]

So I just downloaded the non-mandatory update on the AppStore and now my game crashes on launch. Was working just 20 minutes ago. Restarting phone didn’t work.

[sinful yoke]

what iphone model do you have?

[naive oar]

iPhone SE

[sinful yoke]

I believe iphone SE is one of the unsupported phone models after some of the app store updates, resulting in its crashing

[naive oar]

...so, what then? I just can’t play anymore until I get a new phone? Which I wasn’t even warned about?

[sinful yoke]

unfortunately that is the case, you can alternatively try using an emulator on a PC or laptop
the non mandatory update notice was given a few months ago and it was given multiple notices that the iphone 6/6s/SE and below type phones are no longer supported before the update was put out on the app store

[naive oar]

Considering it was a non-mandatory update, that should mean that the team can put up a download for the last supported version for those devices. Can that be done so I can at least play instead of committing three figures on a new phone so I can play?

[sinful yoke]

moving forward, they would have to make a simplified version of the game for users to play on if theyre on unsupported devices, these devices no longer have the specs to be able to run the game at a minimum, which is why they were discontinued for use with azur lane

[naive oar]

Okay... but until that time comes, can I get a download of the last version that works with my device (aka the version I was playing on just a little while ago)?

[sinful yoke]

I dont believe there is any way to do a version rollback on iOS, sorry

[naive oar]

I'm not looking for a rollback, surely the team has the .ipa of the app from prior to this very latest update. Can I get that?

The update was made only two weeks ago.

[south wigeon]

Hello! I think I have some kind of problem. I play Azur Lane on BlueStacks (PC) because it got too big for my tablet after an update in the past. Now I wanted to try buying some gems, but it says Network connection is turned off: 200330, although my PC has network connection. Thanks in advance for any help.

[sinful yoke]

are you logged into your google play account?

[south wigeon]

Ah, my bad. I changed the password recently so I was logged out.

Thank you for providing help!

[naive oar]

@sinful yoke , if you are personally unable to, can I speak to a developer or staff member who would have the file? I can handle installing it myself, I'd just need the file.

[sinful yoke]

unfortunately I do not know any staff members that are able to do this, if you wish you can try contacting customer support, but providing .ipa’s for the app is out of their scope, so I cannot guarantee anything

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[naive oar]

@sinful yoke , are you positive it is a phone issue? I just double-checked the app page, and my phone is specified as being compatible.

[sinful yoke]

if you have an update, try updating your OS

while the app store can say compatible, what it really means is “you can install this app”, unfortunately it doesnt care much if you can actually run it

[naive oar]

Thank you.

[grand idol]

Hello, Is there a way to unbind yo star acc to my current acc? Im currently changing my email and found out you can't change it ingame. Ty

#tech-support

[sinful yoke]

you must contact customer support to get a yostar account moved/unbound, their contact information is posted above, by Z23 bot

[grand idol]

Okay thank you :))

[naive oar]

@sinful yoke , for your own and others' benefit: apparently it was an update issue. I can load the game again after installing the latest ios update.

[cobalt maple]

Did anyone have the final anniversary gift the voucher for the SR ship not come, but also the anniversary celebration listing disappear?

[stoic mauve]

How can I know when a guild is created? I forget when i create my guild

[verbal wolf]

How do i unbind my yostar account?

[rocky goblet]

oof, any help getting AL work on my New Note 20 Ultra? I have it downloaded but play store doesn't find any new updates

also booting up game didn't bring any updates

[rocky goblet]

I guess I try to install it again from Play store if that helps, otherwise I have to wait update for getting it to work on Note 20 Ultra =(

okay, so good headsup, never install Azur lane through Data transfer from old phone to new one...since clean install helped me to get it download updates now in game

even though it "installs" all apps through play store when you do data transfer it makes it bug and not allowing any updates

[carmine hedge]

I need help recovering an account

I don;t know the UID, but I know that it is in the Amagi Server, username is Jacob C and is a commander lvl 70

Can someone help me?

[hexed obsidian]

Is getting "Invalid Input,1" at random times normal?

[sturdy sundial]

Hi I need help I can't login in my account, there's an error saying network error 100404.

[spring grotto]

@carmine hedge you will need to contact customer support to get help retrieving your account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@hexed obsidian it's odd, but it can at times. If its consistent and not going away, try relogging into your bind option from the title screen

@sturdy sundial if you're still having this issue, try restarting your device and network router and trying again. Or perhaps another network connection if possible

[charred turret]

Hello so i deleted my old twitter account a while ago and today i delete the game now i can't log back in even tho i have the old twitter account back. do i need to do that too?

[spring grotto]

If you have access to the Twitter account that your AL account was bound to, you just need to log into Twitter from the title screen of the game and then choose the server that you previously played on

[charred turret]

i did that but it didn't work.

it said authorization something of that sort

sorry for the bad english by the way

[hexed obsidian]

Gotcha

[little robin]

Hello, I'm having error 15827

It pops up whenever I try to login

[sturdy sundial]

@spring grotto I just tried to restart my phone and network router. Still the issue still persist

[spring grotto]

@charred turret Are you able to log into the Twitter account on your browser in your phone?
@sturdy sundial Hm...can you screenshot the issue?
@little robin Can you get a screenshot as well?

[potent latch]

have the gems from the aug. 9th second anniversary social media video memories thing gone out or is that still in the works?

[spring grotto]

It'll be after the submission period is over

[little robin]

@spring grotto

It keeps coming up, I tried to restart my phone to no avail

[spring grotto]

Ah, gotcha. Missing config. For that error, click on the cog wheel at the top right of the screen there to initiate a file repair that'll repair some broken files. That's the reason you're getting that error

[little robin]

Thanks, ill get back to you

[obtuse forge]

I cant use my prototype bulin to limit break. It appears in my inventory but not in the limit break selection GUI or in the retire shop.

[spring grotto]

It's b/c she's higher than LVL 1 and you have all ships higher than LVL 1 hidden. At the top left of the screen there, you see an option for LVL>1. Tap that

[obtuse forge]

I tried that but it still doesnt show up

[spring grotto]

Do you have her locked?

[obtuse forge]

no

[spring grotto]

In any type of fleets? This also includes ALL hard mode maps, commissions, exercise fleets (defending and attacking). Or is she your secretary?

[obtuse forge]

let me check fleets

she was in a hard mode fleet. thanks for the help

[spring grotto]

No problem

[spring grotto]

Please don't ping staff members w/in the server. And no server has Grenville available yet. She will be become available at some point though. It's just that no one knows when yet

[normal arch]

the twitter account i had bound to AL was suspended and i created a yostar account in the title screen not knowing it'd override my data, what should i do? i've already contacted twitter support 3 days ago and no answer from them

[stiff depot]

If you lose your account you'll want to contact [e-mail] - ideally give them UID, but your in-game name and server should work too?
For future reference, only bind from the settings menu

[normal arch]

alright, thank you

i can't remember my username right now but i might have a screenshot laying around

[limpid hamlet]

Is it possible to get rid off "Patchnotes" every time i log into game? "notice" is checked

[carmine hedge]

So I should send Yostar My in game name and server because I got Bismarck’s timer and quick finished it and the game crashed and I went back into the game to my docks she’s not there, I restarted game twice it didn’t work, then I tried uninstalling and reinstalling the game and it didn’t work, and I tried restarting my phone and that didn’t do anything, I emailed Yostar about this issue

[sinful yoke]

if you contacted CS already, do you have a question?

[molten tinsel]

For the 200 gem twitter/facebook 10 second video, are the rewards distributed at the end of the event or was there something wrong with my submission

[spring grotto]

All rewards will be handed out afterwards

[charred totem]

I'm getting a "Not Enough Slots," error when i fight, but my dock capacity isn't full

[sinful yoke]

it is a desync, you will have to make more space in order to sortie

[charred totem]

What does desync mean>

[sinful yoke]

that the client and the servers data is not matching up

[carmine hedge]

if you contacted CS already, do you have a question?
@sinful yoke I lost Bismarck because of the game crash

And my question was do I give my in game username and server or something else?

[hallow umbra]

is there any way I can double check that my yostar account works before reinstalling the game

[sinful yoke]

username, server, and UID @carmine hedge

@hallow umbra does it say Connected in the ingame settings?

[hallow umbra]

it does

[carmine hedge]

UID?

Where do I view that

[sinful yoke]

it should be listed on the page where you can view your account details and change your secretary

@hallow umbra then its good to go, just make sure to double check the server your account is on and be sure to change it to that server when you reinstall

[carmine hedge]

Thanks

Server is Sandy

I should’ve had Bismarck but I didn’t get her because I got her build time for her, then it bugged out and crashed my game @sinful yoke

[topaz spear]

Hey guys
i made a payment from something in the store but i didn't appear on my account, but when i did a some small payment, the object appeared

#tech-support

please i need help with this

[sinful yoke]

please contact customer support regarding purchase errors

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

[spark trench]

How to get roles in this server

Like I see people with like fraction roles

[sinful yoke]

check pins in #bot-spam

[spark trench]

Thanks

[topaz spear]

thanks

[charred turret]

@spring grotto I'm sorry for the really late reply i was sleeping.and it's on my phone

[spring grotto]

And you're fully able to log into in on there?

[carmine hedge]

i need help how can i get my old account back at azur lane

[charred turret]

@spring grotto yes

[spring grotto]

@carmine hedge Did you have it bound to Fb, Twitter, or Yostar?
@charred turret Can you screenshot the error you're getting?

[charred turret]

I got it bond with Twitter

[carmine hedge]

Apple

I don’t have Twitter or FB

but data could not be saved

[spring grotto]

@charred turret Yes, but I was wondering if you could screenshot the error you're getting
@carmine hedge So you had it bound to Apple ID? Did you log into Apple from the title screen of hte game?

[carmine hedge]

Yes

[spring grotto]

Okay. Can you try logging into all the servers? And see if any of them have your account or if they just start you on the tutorial

[charred turret]

Oh what

It's working now

Last time it didn't work

[carmine hedge]

I‘m on Lexington

[spring grotto]

Can you try all of them just to be sure?

[carmine hedge]

Ok wait

the tutorial starts with the other severs

[charred turret]

@spring grotto Thank you so much for helping me out

[spring grotto]

No prob

@carmine hedge Okay, if they all did start on the tutorial, then please do contact customer support and they'll help you w/ recovering the account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

I'm going to need the id, right?

Damn

Idk my old ID

@spring grotto

[spring grotto]

It's fine if you don't have it. Just let them know as such and provide as much information as possible

[gilded condor]

Can't change fleet. Screen stuck like this. Tried closing and opening the app again to no avail

[tropic timber]

Why is it that when I try to login with FB the game freezes.

[carmine hedge]

Wait am I supposed to contact [e-mail] because I went to [e-mail]

mandatory field

[spring grotto]

@gilded condor Hm...perhaps try restarting your device and clearing the game cache. If that doesn't work, try a file repair from the settings menu in game
@tropic timber Try restarting your device and clearing the game cache
@carmine hedge Uh...not too sure what email that is. But for all customer support inquires for the game, it goes to [e-mail]
@carmine hedge You can just put N/A or Unknown

[verbal wolf]

Um toaster

[tropic timber]

Thanks.

[verbal wolf]

do you know how to unbind my yostar account?

[gilded condor]

I'll try that. Thanks

[verbal wolf]

im trying to change the email

[gilded condor]

I can still change other fleets just fine. But I'm basically stuck with that for fleet 3

[spring grotto]

@verbal wolf Ye, for Yostar binds, you will need to contact customer support as they have to do it manually on their end

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for support

[verbal wolf]

oh ok thank you

[carmine hedge]

Ok

[spring grotto]

@gilded condor Yeah, could possibly be broken files for one of the ships OR something happened w/ that fleet that shouldn't be possible that caused that fleet to completely break and softlock the game. We're gonna rule out that first option right now

[carmine hedge]

i hope it works i have played with him for 1 year and achieved a lot

[gilded condor]

Should I still do the file repair?

[spring grotto]

@carmine hedge No worries. Support will always help w/ recovering accounts
@gilded condor Yeah, go ahead and still try it to see if it really is that issue or something else

[sinful yoke]

dido looks offplaced so it could be that

KMS ships have large sprites with their rigging as well, someone could be hiding

[verbal wolf]

umm i get emailed this

[sinful yoke]

that is a bot reply, its basically just letting you know they received your email no need to respond to it

[verbal wolf]

so i just need to wait?

[sinful yoke]

yes

[verbal wolf]

i was confused cuz it ask for me to elaborate

[sinful yoke]

its not very clear about being a bot message, but its just incase someone asks for help, but doesnt explain what their issue is

[verbal wolf]

so whats going to happen? are they going to send a second email or what?

[spring grotto]

Yepp, once a human gets to your ticket, they'll send a response email

[verbal wolf]

oh ok sweet

ty

[gilded condor]

It's still bugged but looks different now

[sinful yoke]

yeah, your fleet is bugged hence the 2 ships in one slot

[verbal wolf]

dido stand

[sinful yoke]

to fix it you need to take the ships out of the formation and then replace them back in

[gilded condor]

Will it work if I put them on a commission? Because I can't do it in the edit fleet menu

[sinful yoke]

you can try, but usually the issue isnt in the fleet itself and is in a hardmode fleet

[gilded condor]

It worked. Thank you very much

[carmine hedge]

Ok I told Yostar everything what happened at the correct email so that was my bad

[warm dove]

?

[sinful yoke]

are you trying to bind an account or unbind one?

[warm dove]

I want to unlink the old Twitter account to change it to a new one because there is no access to the old one and it has been frozen

[sinful yoke]

you must contact customer support to unbind the only bind on your account

if you need the ways to contact them, they'll be posted by Z23

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[warm dove]

understood, thank you

[stone bronze]

i still get the unknown error-1 when trying to play on my phone any fix?

[spring grotto]

You'll need to log into your bind option from the title screen of the game (such as Twitter, FB, or Yostar) and that should fix it

[icy plaza]

I just finished one catch up and now it won't let me switch. I tried tapping everywhere on the screen and nothing brings up the "switch ship" screen

for PR ships catchup

[sinful yoke]

if it says 300/300, 300 is the max you can get all around, it means it hit the limit

[icy plaza]

Oh.. so 300 for all ships combined?

Ah I see. I thought it was per ship

thanks

[next tusk]

Anyone here

Im having a problem

Idk if its a bug or an error or is it intended

While i was developing fdg.... I got a t3 cuiser bp... Remembering my ibuki is almost complete and i got my 5 cruiser bps, i started to complete my ibuki... Now i cant switch back to my fdg development

[steel atlas]

have to wait 24 hours to switch iirc

[next tusk]

But... I just completed developing ibuki

Like 5 bp is all i need to complete her

[steel atlas]

oh wait woops read that wrong

[elder vapor]

If you swap to a new ship

For any reason

It starts the full 24 hour cooldown

Regardless if you immediately finish it

It’s been feedbacked to have completing a ship remove the cooldown

But as it stands it’s intended

[steel atlas]

no their ibuki is already built

their problem is that they cant switch between the 3 pr interfaces

[next tusk]

Theres a [!] In my shipyard

[elder vapor]

Reading the message states that he swapped development to Ibuki and finished her development

Swapping development for any reason gives the full 24 hour cooldown

This is intended and nothing can be done

[next tusk]

I see now

Thanks

[elder vapor]

If you finished FdG, started Ibuki, finished Ibuki

In that order

It wouldn’t set the cooldown

[next tusk]

Ye... That would be more effective

I thought the cd will reset upon finishing

[elder vapor]

Only if you don’t swap to a new ship to do so. That’s been requested

[dusty depot]

Hello, is there anyone encountering a looped loading screen when loging in im stuck at Bismark loading picture and cant log in

[jaunty moat]

is this bugged? can i not progress further?

[clear echo]

help

I cant access my account :((

I cant log in on my FB account

[sinful yoke]

why cant you?

[clear echo]

oh well its my friend account

wait..

he's going to chat here right now

[marsh pelican]

Hello
After last updated Azur Lane application is not counted as a game anymore by Samsung "Game Launcher" and "Game Tools"
Is there any way to fix this?

[sinful yoke]

unfortunately thats out of the scope of this channel.. if there is an option for it in settings, I would try checking the game tools/game launcher settings
if all fails, reinstalling may help

[prime badger]

Help me guys

Help me retrieve my account by using UID , name , level and prof pictures

Please help tech support

Kawaa@sinful yoke help me please

[sinful yoke]

/checkbind 203551877

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:yes:

Facebook

:yes:

YoStar Account System

:yes:

Aug 22, 2020, 11:08 AM

[sinful yoke]

try logging into one of your binds and make sure you’re on the right server

[prime badger]

I only bind with fb

But i log in today this morning back from the start

But still binding with fb

Some one force binding my account using UID,names and prof picture

@sinful yoke please help

[sinful yoke]

when you logged in with your FB, was it the only bind on the account? if you can, check in settings where you bind your account
if there are unknown binds on it like twitter and yostar, that means your account is in a different server
if you believe someone is in your account, please contact customer support to help you get your account back

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

[prime badger]

How?

I already done that

Y

Is there any other way to retrieve my acc

Its says here if u have uid,name of the commander and other prof picture u can force bind it to the other acc

It is called force binding

As long u have the UID and the name of the commander , level and other prove pictures

[sinful yoke]

everything related to actually retrieving accounts is out of my scope and must be addressed by customer support staff

[prime badger]

Can u send me link

[sinful yoke]

https://yostar.helpshift.com/a/azur-lane/

[jaunty shell]

@sinful yoke Hello, i dont know if this fits here(but i dont know where else to ask it), but thing is i would like gift my friend gems(aka google play gift card or smth). But that not possible from my country. But idea was he gives me hes log details on twitter bind(we trust each other) i log in to his account and buy him gems with my own google play account. But if this would be somehow fishy to yostar(cuz basically this would mean i buy gems from my google account to other account in addition to my own) would not gonna do it. So just asked it what would you think about this? If that would be ok or not at all?

[sinful yoke]

personally I do not recall if “account boosting” is against the ToS for AL, and im not too sure if purchasing gems for someone is considered boosting in the first place
in the past, players have said this is a fine alternative though when it came to feedback about sending gem gifts to others (if gift cards cannot apply)
I would make sure to double check AL’s policy regarding players logging into other accounts just in case though @jaunty shell

[jaunty shell]

okay thank you

[split gull]

How come it’s not unlocked?

[sinful yoke]

it is a known issue, customer support will have to unlock it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

you can contact them above

[tardy lily]

How long does customer support before they respond?

[compact relic]

hi how i can change the data save spot from intern drive to micro sd card?

[warm dove]

I want to link Twitter, but an error POPs up in the app

[gilded patio]

I don't need the twitter app to bind my account right?

[warm dove]

I want to link Twitter, but an error keeps popping up

I myself somehow managed to solve the problem with linking

[daring ivy]

How to link apple account with any other account? iphone was lost :<

[keen yacht]

lol what
restart?

[strange aurora]

Help. I have tried deleting the cacha. I've reinstalled. I have restarted the phone multiple times, but it won't install properly. Is there something I'm missing or doing wrong?

(What my game shows after the logos)

[elder vapor]

what's your phone type, operating system, etc

[strange aurora]

It's an android phone

Moto G8

32GB unused storage
Something else ya need?

[elder vapor]

is your OS up to date

[sinful yoke]

can you try switching from wifi to data or vice versa, or try using a VPN?

[strange aurora]

1. Yes my OS is up to date. Got the phone today and have updated everything
2. Can give it a try.

Thanks! It works now! Can't thank you guys enough!

[sinful yoke]

black screen is almost always a connection issue

[strange aurora]

ahh! I'll remember that if it happens next time.
But again, thank you!

[vestal ice]

hi! I have a twitter account with my data. I cant login in al with this account from my new game. In my tablet works ok so I dont sure about where is the error

My tablet is...peculiar. They have lineage OS and my phone Pixel Experience with android 10. My old phone, which have pixel experience with android 9, works fine with this game too.

[sinful yoke]

what exactly happens when you try to login?

[vestal ice]

the 1 try twitter said me that a error occur. the 2 redirect to al directly. the 3, the game crash

[sinful yoke]

try restarting your device and try logging in again, let me know if it helps

it might require a reinstall though

[vestal ice]

yeah. I do this

Twitter login doesnt work anymore lol

redirect to al

and azur lane crash

login facebook with 2 account doesnt work too sigh

[sinful yoke]

normally with that issue reinstalling helps

if you have facebook lite app, that may cause it to crash too

[rancid hearth]

whether moderators can influence the list of guild members. I mean remove someone at a member's request due to a long absence or transfer to a Leader Rank for the same reason?

[carmine hedge]

Okay, so I got a bit of a problem... I linked my Azur Lane account with my Twitter one, and I only used that one to connect to my game. But I got my Twitter account suspended even though I don't really know why, and on the same day I broke my phone's screen. So I can't change my linked account. Please, is there any way I can connect myself to my account, I've played this game for almost a year and I can't even connect it with Twitter... I guess it makes sense since my account got suspended. I have my UID and Name... is there any way I can connect to my account???

[sinful yoke]

you must contact customer support for account recovery regarding the suspended login bind, and make sure to tell them its suspended and you dont have access to it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

[carmine hedge]

so there is a way? Oh thank god

I'm literally scared. I mean... more than 1 year playing...

[hexed obsidian]

I don't know if I'm gonna ask this on gameplay help, but I think this is technical enough
Will it affect my main sandy account binds if I unbound my other account on another server?

[sinful yoke]

yes there is, dont worry they will help you recover your account @carmine hedge

@hexed obsidian binds are across all servers, binding on sandy then logging into amagi will keep the binds, logging into amagi and removing a bind will also remove the bind on all the servers, including the sandy account

[hexed obsidian]

Gotcha

[copper crest]

Has anyone else had this problem when you boot up azur lane

[daring ivy]

How to link apple account with any other account? iphone was lost :<

[hazy dirge]

is this problem normal?
cause I didn't even login into any other devices yet it said my account was logged in to another device

[sinful yoke]

if you have an unstable internet connection, the error message is normal and may be common

[carmine hedge]

hi, may i know who i am supposed to send screenshots of my azur lane account to to unbind it from a hacked twitter account?

also is it possible to unbind my yostar account from the account? because i do not remember the password for the email i used for the yostar account and if i log out of that email i will no longer have access to it

[eternal dock]

Question, I'm trying to download the initial update for Azur Lane using Bluestacks but it's been stuck at this loading bar for 10 minutes now. Everything else is moving and I can click the screen, but is it downloading?

I've never used an emulator before so kinda stumped

Ah, when I restarted the app the download dropped to 2568 so at least it kept what was already downloaded, but is the game just super sensitive to connection loss?

[sinful yoke]

when downloading files, as anything is, yes it is sensitive to a drop in connection

[eternal dock]

That's a bummer, alright then

I'll just keep restarting if it freezes then, we have terrible connection where I'm at

Thanks for the confirmation though~

At least I don't lose what's already downloaded

[carmine hedge]

wait can i just email [e-mail]

[sinful yoke]

yes, and yostar accounts do not use passwords

[carmine hedge]

oh i meant as in i forgot the password for that email account

so if i lose access to that email account i wont be able to receive verification codes from yostar

[sinful yoke]

ask them to unbind the twitter and the yostar account and explain why, they can do it both for you

[carmine hedge]

oh ok thanks a lot

[lime tusk]

this glitch keeps happening
after i click on my dock the UI doesnt go away

[carmine hedge]

hello tech support, i would like to ask about how i can change the loading screen image?

[sharp shale]

it's random

unless you're talking about the one where it shows a bunch of factions, swipe left or right

[remote compass]

Why is there a second vanguard past the edge?

[runic saffron]

why this happens? https://media.discordapp.net/attachments/293075747877421057/747121421863354449/MuMu20200823175337.png?width=662&height=373

[wispy folio]

So I spent some gems buying dock upgrades but my dock stayed the same size

Is there any fix to this

I already tried restarting the game

No wait, I got it to work by logging in using my phone something about nox broke it

[royal crest]

Helo, i wanna ask about the twitter posting event, when will we all get the gems? Is it on certain date?

[formal radish]

Hey just downloaded the game. Game is updated but immediately crashes on the menu when I try to start. My phone is a Moto Z2. OS is 8.0. I have over 20 gb of free storage.

[spring grotto]

@remote compass Just happens at time (assuming that's PVP). No issue for concern
@runic saffron That happens at times due to broken files that the game detects. You just need to let it go through the process and it'll fix itself
@royal crest It'll be at some point after the submission period is over. No exact date yet
@formal radish Hm...motorola phones do have issues at times for some odd reason. Unfortunately we don't have a solid fix for it. But just make sure that there are no OS updates available for your device and also try clearing the game cache and perhaps a fresh install after all those steps if they don't work.

[tiny flame]

Hello, I would like to know if it is possible to change my server without loosing my progress ?

[royal crest]

Ty toastee

[spring grotto]

@tiny flame It unfortunately is not possible. All servers are separate from each other w/ no way to merge, change, etc

[tiny flame]

Thanks for the answers

[wraith mirage]

I purchased the coins for 500 twice but I don’t think I gotten my 1,000 coins

What do I do :/

[wicked hearth]

Any help me with getting my account back?

[lime smelt]

U guys broke my Graf Spee XD

[carmine hedge]

How do I unbind my apple from my account

[carmine hedge]

Is it possible to use two devices for one account?

[elder vapor]

Yes

But only one at a time

[lime smelt]

Knows someone if i can trade some ships to other server's ö.o

[sinful yoke]

no you cannot

[wicked hearth]

Can I get my account back?

I need help getting my account back

[sinful yoke]

did you previously bind it?

[wicked hearth]

Pretty sure I did, but I’ve completely forgotten

Friend sent me a pic of my account name and the such

[sinful yoke]

do you have the UID of your account?

[wicked hearth]

My new account?

[sinful yoke]

the account you’re trying to get back

[wicked hearth]

Wait hold on, what’s UID,

Asked my friend, he never told me

[sinful yoke]

its a string a numbers located where you can see your stats and change your secretary

[wicked hearth]

Hold on

No I don’t

I know just about everything else though for recovery

Um

[sinful yoke]

try checking your social media accounts Apps and Permissions to see if azur lane is connected to any, you can also check your email for Yostar if you believe you might have bound with email

[wicked hearth]

How

[sinful yoke]

you must login to your respective social media and go to settings, apps and permissions/third party

[wicked hearth]

Well, since I don’t have Facebook or twitter I don’t believe I used those

Where would I check if it were Apple?

I’m now leading to believe its blinded to a yostar, but I have absolutely no idea what it’s connected to

[sinful yoke]

unfortunately I dont believe there is a way to tell, you can try checking in the settings of your itunes account but im unsure where it would be located

[wicked hearth]

I’m not sure if we can, but i did see that you can recover my account if I gave, name level and server

If we can’t do that then thank you for your having to put up with me lol

[sinful yoke]

I am just trying to save you some time with looking for a bind

but if its easier (and in the event you cant find any bind evidence) you can contact customer support and they can look for you since you dont have your UID

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

if you open a helpshift ticket, put something like “N/A” or “Dont know” in the UID box

[wicked hearth]

Ok thanks my guy (or girl) and for putting up with meh

[wicked hearth]

Wait

I filled out the form, and got an email saying to elaborate. How does one elaborate if it says I can’t respond below this line

Or am I misinterpreting that

[lime smelt]

@sinful yoke where can i found this number? i wanna make my account safe owo

Nvm found it xD

[thorny grotto]

hello ppl i need help unbinding my facebook account from al

[sinful yoke]

is FB the only bind on your account?

[thorny grotto]

no i have yostar and twitter

but i bind FB recently

and lost my account

[sinful yoke]

contact customer support to unbind your facebook account, be sure to tell them you lost access to it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[wicked hearth]

Uh

I have question

Anyone here rn

Well my question was above about the email thing

[elder vapor]

Your email will automatically fill above that line

You can, however, ignore that email if you have no other details to provide that was not in your initial query

That message is mostly for mobile phones, who can get messy with email chains; it’s to prevent part of your message from being read as coming from them

[wicked hearth]

Ok, I was confused by what that meant, thanks again. How long should it be expected for them to actually respond so I know I’m doing something right

[elder vapor]

1-5 business days

[wicked hearth]

Ok

[elder vapor]

And they operate on CN time

[wicked hearth]

Thank ye

And what is CN time? Central?

[elder vapor]

China

[wicked hearth]

Oh

Okay

Bye, thanks

[elder vapor]

[wraith mirage]

Can anyone help me I bought the 1,000 coin pack and I don’t think I haven’t gotten it

[valid oracle]

How much data/WiFi does AL consume?

Is it alot or?

[carmine hedge]

okay, so I've contacted Azur Lane and I've replied to them 12 hours ago... should I contact them again?

I haven't got any response from them ever since they told me to give them some things in order to get my account back, I don't know if they haven't got it or they're working to help me out... I simply don't know, should I try to contact them again or not?

Should I wait for 24 hours and hope to get a response from them?

I'm just... really scared about losing my account... damn this is hard

[sinful yoke]

they take around 1-5 business days to respond

they do not work weekends

[carmine hedge]

oh... at least I get to know that

but I talked to someone yesterday...

was it a bot?

[sinful yoke]

if it had a name of a CS representative then it wasnt a bot

[carmine hedge]

... is Yaru a CS representative?

waity

YARU IS RIGHT THERE IN THE COSTUMER SUPPORT

[sinful yoke]

yep but be sure to only email and not DM on discord

[elder vapor]

They also work on China time, so you're not likely to get a response mid-day US

[carmine hedge]

I know, but I don't really want to be a nunsense and piss them off or something.

They also work on China time, so you're not likely to get a response mid-day US
@elder vapor I live in the UK...

it's 4am right now

[wicked hearth]

You guys won’t believe it

I’m just very stupid

[carmine hedge]

YEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAASSSSSSSSSSSSSSSS I GOT MY ACCOUNT BACK!!! FINALLY !!!!! THANK YOU, YARU!

[steel atlas]

@valid oracle i'd say 2gb at the most

for me its around 1gb per month and thats playing every day

[valid oracle]

what about per day?

[steel atlas]

unfortunately iphone does not have that detailed of statistics

[drowsy brook]

am i the only one getting this problem? time doesn't move and too many enemy ships in one place

[steel atlas]

[dark furnace]

Does anyone know when the rewards for posting a 10 second video will be due?

[restive raptor]

Is the guild application bug fix now? The part where you apply to a guild w/ lots of free slots but it says guild is full.

[carmine hedge]

Were's my 200 gems

[night quartz]

Same here, posted a vid, submitted form and still didn't get gems. What's wrong?

[hearty cargo]

Same problem

[viral flax]

Same here

[rich void]

same

[languid lance]

same

[vast quartz]

the volume of submission is really huge, we are sending all the gems out. Please be patient for now

[viral flax]

Oh alright,thanks

[carmine hedge]

This keeps happening, I’ve tried restarting my phone, reconnecting the wifi, restarting the wifi, closing and opening the app. The last thing I haven’t tried is reinstalling the game. Is this just me? It definitely isn’t my internet since I can still play other games, view YouTube etc.

[steel atlas]

@vast quartz headpat?

[worldly glen]

Any tips for this? Whenever i try to update, doesnt matter if on wifi or data (both are stable and fast) it just gives me this no matter what i do

And when i hit confirm to try again it loads like half of a single thing and shows that again

[sinful yoke]

will need to reinstall, it is generally a broken file

[worldly glen]

Alrighty

[radiant condor]

If you submitted your UID for the Twitter thing, but you haven't binded yer account to the twitter, will I still get the 200 gems?

[snow sonnet]

Where’s my 200 gem

Mothet fucker YoStar

[radiant condor]

Oi don't cuss without reason

[sinful yoke]

yes you will still get them even without binding your account

[radiant condor]

Aight thanks mate

[worldly glen]

Sad, had my account binded to twitter yet its still forcing me to start from the beginning ._.

[sinful yoke]

make sure you are logging into the right server

[worldly glen]

I am

Thats the fun part

[sinful yoke]

if you are and its not working or you dont remember your server, log into all of them

[worldly glen]

Did do that, all forcing to start over

[sinful yoke]

do you have your UID?

[worldly glen]

Hm, let me see if i have saved it somewhere, i think i may have screenshotted it long while back

found a old screenshot with it, UID: 269432669

[sinful yoke]

/checkbind 269432669

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:yes:

Facebook

:yes:

YoStar Account System

:no:

Aug 24, 2020, 9:47 AM

[sinful yoke]

do you possibly have multiple twitters?

[worldly glen]

did also try facebook and all servers

i did have 2 other ones but my current one is the one i have binded with

[sinful yoke]

and just to make sure, you are logging into the servers and not just looking for the My Character icon right?

[worldly glen]

did login properly but will try again

[echo vault]

Where can I ask about the event details?

I have a question about the current running event.

[sinful yoke]

#gameplay-help may suit your question, but reading the channel description can help if you dont know

[echo vault]

Ok thanks. I will try that.

[worldly glen]

Managed to get everything working and acc back, thanks for the help

[silk hemlock]

i did a survey a couple of days ago and it said it has a reward of 10 cubes i have spent my last 24 cubes trying to get z26 with no luck, so i was wondering did i put in my UID correctly or is there a date in which the cube reward comes?

[rich void]

Survey has not ended yet

"Complete this survey to recieve 10 cubes, 1,000 oils and 2,000 coins. Limited to one per account. Rewards will be giving out when the survey ends on August 26 (UTC-7)"

[silk hemlock]

ah i see thank you i didnt know the last part must have missed it, until then ill try to improve my terrible luck with elites

[carmine hedge]

I reinstalled and get the same error.

[echo vault]

@sinful yoke sorry. I asked the question on game-help but could not get a clear answer. It's more of a question about the mechanics of the event itself. Does the portrait frame challenge need to be finished by 9/2? Or is there an additional week to finishing the challenge?

[heady moth]

I'm wondering why I didn't get the 200 gems I submitted the video since 8/10 and also fill up the forms

[spring grotto]

If you still haven't received the gems, you can contact support regarding it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[wraith mirage]

I’m still waiting for help for my coins

[vocal citrus]

Hi. I buy gem in game, money was withdrawn from the card, but gems didn't received. What to do?

[spring grotto]

If you didnt receive the gems, contact customer support. Their contact information is in the bot msg just above your msg

[vocal citrus]

Ok, thank you

[fleet smelt]

What do I do if I am trying to retrieve my old account

[spring grotto]

Did you have the old account bound to FB, Twitter, or Yostar?

[fleet smelt]

Yes my facebook

But when I signed in to it it made me start again

[spring grotto]

Try logging into all the servers (such as Amagi, Washington, etc) as your account stays on the server it was created on. So just try logging into all of them fully first to see if any of them have the account or put you into the tutorial

[fleet smelt]

OK

All of them put me in the tutorial can I get it back if I have my old uid

Be in put a lot of time and money into that account

[spring grotto]

If they all started you on the tutorial, it sounds like it might not have been bound properly then But no worries, you can still recover the account. You'll just need to contact customer support to get it back

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[fleet smelt]

We're do I provide my old details

[spring grotto]

You can either do it via email and just put your old account information in the body of the email or fill out the forms in the website for recovering accounts

[fleet smelt]

How long do I have to wait?

[spring grotto]

It'll be anywhere between 1-4 business days for support to respond to tickets. As a rough estimate

[fleet smelt]

OK thanks you

[manic wadi]

Is it that my ISP sucks or you guys just accidentally blocked our IP?

It's been like this for a few days, unless I use VPN

[sinful yoke]

what ISP do you have?

[vernal knot]

2 things, asking for a friend:
1: Is it possible to refund a skin bought in the store?
2: For Dido's Antique Bisque Doll skin, does anyone know when the voice should come out? A simple timeframe should be good.
Note: was directed here from general chat, if this isn't the place to ask, I'll gladly go without an answer.

[sinful yoke]

1. no it is not possible to refund a purchase made with gems
2. its not in our place to provide an estimation given we know absolutely nothing, it would be pure speculation

[vernal knot]

oh ok, thank you for your time

[tidal cosmos]

iOS user: every time I start an exercise the game crashes

[sinful yoke]

can you try a file asset repair in game settings?

[tidal cosmos]

I believe that did the trick thank you

[carmine hedge]

My dorm tokens didn't add up after claiming the survey milestone rewards

Help

It was 1449 before claiming

Then I claimed it yesterday but didn't check

Then I collected the commission stuff, now it's just 1489

I got like 15+7 on the commission stuff, idk how many I got on the others

Help it didn't add

[wind steeple]

Why i don't get highlights gems?
I send my tw post on formulary

[sinful yoke]

please contact customer support regarding not getting your reward for the highlight @wind steeple

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

[carmine hedge]

For the love of god can someone provide some kind of insight into my problem. I keep getting this error despite my internet connection being fine, I can play other mobile games, watch YouTube, browse social media etc but this still happens, no matter how close I am to the router itself. I’ve restarted my phone, the wifi, reconnected to the wifi and I have even reinstalled the game. Is there anything I can do?
I’m sorry for the @ but I’m pretty desperate @Kawaakari#7040

[steel atlas]

did ya try a vpn?

[manic wadi]

what ISP do you have?
I'm on Telkom from Indonesia

[inner totem]

uhm ... what should i do ?

oh nvm mb

[wild coral]

scrap 8 pieces of gear

[feral lion]

Any idea why I'm not getting Event "XP" when I kill the Bosses of A2/3 with both ships at max Limit Break?

I've killed them multiple times, but the counters still show 0/10.

[sharp shale]

you can't do those anymore @feral lion

the A2/3 you're clearing is the Schezro event.
you have to clear A2/3 from the Aurora Noctis event stage, which ended last maintenance

[agile marsh]

Hello, how long does it usually take for the gems I purchased to be delivered?

[sharp shale]

instant

but since you're asking here, im assuming that didn't happen

/techsupport you can contact customer support from link below

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sharp shale]

oh woops, forgot editing command is a no-go

[agile marsh]

Alright. Thanks for your help

[unborn spade]

This a known typo?

[feral lion]

If it is no longer available, it needs to be removed from the missions list. I wasted a lot of bullins, gold, and time (not to mention money) limit breaking those ships for something that was no longer available. No offense, but that is bull crap.

There are several of those in the event Michael.

[outer herald]

Actually, this is the very first rerun that had the chat ring

@unborn spade if anything try notifying @fair shell about that translation issue. That should of been fixed during the first run there

[unborn spade]

Let me try that, thanks

[polar orchid]

Is there an option to change of server with all my ships?

[outer herald]

No there isn't

[polar orchid]

kk

[mortal token]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[uneven oxide]

this happened, do I just reset the game or do I need to relogin?

[carmine hedge]

How do you enable notifications from the game where the secretary will say it for you?

[willow estuary]

i binded my email to yostar account so i can load my account onto bluestacks. but it never asked to input a pw or anything, wonder if i did wrong

does it only work for twitter/facebook account

?

[outer herald]

Twitter/Facebook binds you just login like you are logging into that account

Just make sure you are on the correct server as well

[willow estuary]

but not for yostar?

thanks @outer herald

[outer herald]

Yohstar is you use the email you bound to it, and then aquire the pin from said email to finish logging in that way

[willow estuary]

i did the pin thing

on my phone

but i dont have an option to log into bluestacks

[outer herald]

Not sure how BlueStacks is different from a phone since it's an emulator afterall

I used Nox as an emulator though for a while

[willow estuary]

i guess

imma try to delete my emulator data

[sinful yoke]

you need to press generate

[willow estuary]

sorry lemme clarify.

on my phone, i put my email and hit generate

checked email, and typed the pin number and hit confirm

literally now what?

[sinful yoke]

then you must do the same exact thing (but generate a new code) at the title screen instead to login with it

[willow estuary]

on bluestacks?

i did that and it puts me thru the beginner norfolk suffolk tutorial

[outer herald]

Did you pick the correct server?

[willow estuary]

oh possibly not

[mellow kraken]

not really much of an issue, but is anyone else getting like duplicate notifications for finished commissions and other stuff?

[sharp shale]

it happens to pretty much everyone, its probably because they send you a notification right before it's completed, then the game sends another one when it's completed

[zenith lagoon]

$tu

Oops

Sorry

[karmic plover]

[main marsh]

am i supposed to be able to see L2D in shop?

nothing moves for me

[steel atlas]

no

[main marsh]

ah okay

[carmine hedge]

Hello everyone, I have a problem here, I go to the shipyard, and my download just goes on, I waited 15 minutes, what should I do? (I reached level 30 only 20 minutes ago, I want to get myself a Roon, but I can't go to the shipyard ...) P.S. I speak a translator, but I'm Russian

[winter tiger]

Hello

How to unbind Yostar?

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you will need to contact customer support for Yosatr binds

[willow estuary]

thanks btw wolfie

it worked, i was more perplexed that it didnt ask for a password

i was afraid it would overwrite my save

[gritty tide]

How to do I close the debug mode?

[spring grotto]

Theres an option for "Hide" at the top left of the screen. Thatll get rid of it

[carmine hedge]

Having a bug where the elite boss just doesnt spawn so its 3 minutes of killing submarines and failing sometimes they appear spontaneously after 2 minutes as well, which doesnt help because that automatically disqualifies the S rank requirements. has happened multiple times over multiple days

[carmine hedge]

So i am buying a replacement phone for my current one. Same model. What do I need to do to make sure I dont lose my azur_lane progress. Does just transferring the sim card work, or will I need to make a yostar account?

I dont have a Twitter or a Facebook to link .

[spring grotto]

You will need to bind to Yostar then. Check the pins in this channel for some simple steps

[carmine hedge]

Okay, thanks.

[obsidian kite]

How long does it take for customer support to reach out to me. I’ve purchased the lucky bag today and I didn’t receive it so I’ve just sent an email to them and I was wondering how long it takes on average for them to respond.

[carmine hedge]

I just downloaded azur lane but when i open it, it goes to a black screen and crashes... is it iOS problem?

[spring grotto]

@obsidian kite Anywhere between 1-4 business days (they are also based in CN, so they work off their timezone)
@carmine hedge If you have a iPhone 6/6+ or similar, it can be a RAM issue. If you do have a more recent model, make sure you're on the most recent iOS update

[obsidian kite]

Cool, thanks

[spring grotto]

[outer agate]

guys, i charged a gift card on my playstore account but the money isnt available in the game, i play on emulator
it is available on the phone tho. should i reinstall the emulator or something?

edit: i double checked on the playstore inside the emulator, the money is there. but seems i cant use it in the game. this is very strange

[spring grotto]

I'd say first try just restarting the emulator a good couple of times to see if it ever updates correctly. B/c if it's showing on your phone, then that means the emulator isn't updating correctly for one reason or another

[outer agate]

its a bit concerning because i did this yesterday, i thought it'd work by today but its not the case. ill try reinstalling the emulator

in the worst case, i'll have to format the phone and try there

[ancient lintel]

Is there a issue with Azurlane and the Samsung Note 20 Ultra. Game logs me into main screen, but can't do anything as it shoes the Manjuu things moving with the loading part and never finishes to let me play. I see my secretary and everything, but can't do anything

Shows, not shoes

[outer agate]

yup, it worked

[craggy olive]

I don't understand this

At all

[sinful yoke]

are you able to access the gear icon in the top right corner?

[craggy olive]

Yee

Have to before I hit the screen

Because it goes into an endless loop

Of that loading and popping up

[sinful yoke]

then please do an asset repair

[craggy olive]

Ok

[sinful yoke]

and the game should run normal once it finishes repairing

[craggy olive]

Its probably because I just got this phone today, works on my old phone

[ancient lintel]

I did asset repair and I'm in my current situation

[sinful yoke]

can you try an asset repair again? it is supposed to fix broken files, if you can get to your secretary screen, it may be more broken files

[ancient lintel]

I'll try

[sinful yoke]

if not, try using a VPN, it could be connection issues

[ancient lintel]

What is VPN? Sorry for sounding stupid

[sinful yoke]

it is a virtual private network, it masks your ISP and your connection and pretends you are elsewhere in the world

[ancient lintel]

Ah

Ok, none of that worked

[sinful yoke]

you may need to reinstall then

[ancient lintel]

Ugh

Ok

[ancient lintel]

As I figured, it has me starting over from the beginning. This is why I HATE reinstalling games. I tend to LOSE everything. It is binded to my Facebook account so how do I get my game back. Starting over is not worth even being paid to do

[sinful yoke]

what server is your account on?

[ancient lintel]

Avora

Or howeber it is spelled

[sinful yoke]

did you change the server login to go to Avrora?

[ancient lintel]

Yes

[sinful yoke]

can you try logging into all servers just in case?

[ancient lintel]

Found the problem. Kept switching me to Amagi server. I'm back. If I have further trouble, I'll be back. Thanks for all the help!

[junior yoke]

I've recently got a new phone as my old one died, and I tried logging into my binded account, I tried the way of binding an account to do the whole recovery process but my twitter is already binded and I want to bind to my main account. Is there a way to get my account?

[spring grotto]

So was your original account bound to Twitter?

[junior yoke]

Nope, Facebook, and another to twitter

But coz it's a new device I can't seem to get into either tbh

And I had my UID's saved on my old phone, which died

[spring grotto]

You just need to log into your bind option from the title screen of the game and then choose the server that you previously played on as your account stays on the server that it was created on (such as Amagi, Washington, etc). If you're not sure which one, just try logging into all of them

[junior yoke]

Problem is... I tried that XD

[spring grotto]

You tried logging into all of them?

all the servers, that is

[silk pewter]

Hi, I want to reinstall AL, but I switched from IOS to Android since I last played. I don't think my account is bounded through facebook or twitter, is there a way I can recover it?

[sinful yoke]

do you have your UID?

[silk pewter]

I dont remember it, no, but I asked my friends who are also reinstalling and they can see my commander username and level..

[sinful yoke]

you can try checking the Apps and Permissions options within your social media accounts to see if azur lane is connected, if not, please contact customer support and they will help you recover it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

ways to contact them are above

[silk pewter]

thanks, ill give it a shot

[carmine hedge]

not sure if this is the right place but do i have till maint on the 27th to get the aurora royal portrait?

[spring grotto]

Correct. After the maint, the mission will be gone. It runs from 8/6-8/26 11:59 server time

[fierce yew]

I want to submit something to the #collected-feedback channel. I tried asking in general chat for help but no one responded and i didnt wanna keep asking. I have done it before using the !feedback command with Belfast-chan, so i went to that message and did that again and it gave an error saying that no forms exist. What do I do?

[spring grotto]

Hm...so you sent her that DM and got the response DM from her correct?

[fierce yew]

correct

[spring grotto]

Hm....try going into #bot-spam and using !submit and seeing if that does anything. B/c it works for me correctly She asks for what server I'm using (which is ALO)

[fierce yew]

that seems to have worked

maybe it jut needs to be initiated from the server

[potent moat]

can I ask things here even though I'm using an emulator?

[elder vapor]

Yes

[potent moat]

blue stacks has a lot of random frame drops (especially when killing bosses) and it crashes a lot and I downloaded mumu to play AL but for some reason it only goes up to 30 fps even though I set limit to 60fps

[charred totem]

phone azurlane keeps infinitely loading at startup

[hollow ermine]

Has anyone experienced when you play in combat like for example in PvP, everything stops moving, but still the sound keeps on?

[steel atlas]

Nagato has it been happening recently or always since emulator installation

[proven loom]

I don't think blue stacks is at fault, the game itself became very slow over the time since last year (as I could observe it on my rather "middle to low" class phone). At the beginning, the game actually was quite smooth, I could even use the 60 fps with only minor problems. But now even in 30 fps mode, the game has many "hiccups" (short freezes) now.

[potent moat]

@steel atlas sorry for the late reply, it's ever since installer installation

I installed Bluestacks back and this somehow happened while scrolling the commissions list

there's sound but my clicks don't respond to anything

I closed the game and reopened it. It can be replicated by dragging downwards

[sinful yoke]

that occurs when you scroll too fast

“too fast” that is, as the sensitivity is sometimes messed up, and may thing a simple drag is some sort of macro

[potent moat]

@sinful yoke but it basically doesn't allow me to scroll upwards

I am scrolling/dragging at a normal speed like before

[marsh tiger]

So i'm stuck on this. Does this mean that i won't be able to finish the event since i'm not getting a returnee and not able to send invites to anyone else?

[outer herald]

Welcome to the downside of that event

[potent moat]

I literally cannot do commissions properly because the game freezes if I scroll upwards to see other stuff below

[outer herald]

Did you try doing a file repair?

[potent moat]

it's a new install but I'll do that

no exceptions

[marsh tiger]

Oh, awful event then, i guess

[outer herald]

It's goes on if you know anyone picking the game up, or starting out for this to work, but most times if you just send your UID out randomly you just need to pray to the rngods that someone picks your ID and does the event

[marsh tiger]

Yeah most of the people i heard finishing it sent it to alts, so that's just silly.

[pastel gale]

Is there a way to check if I have purchased anything in shop by paying gems?

[spring grotto]

There is not, unfortunately

[pastel gale]

@spring grotto thanks a lot

Oh can you help me 1 more thing?

Well about 5 hours ago, I had 350 gems, then recently I saw that 200gems is lost. I checked if I had bought any dock-expansion or something could cost 200 gems

But my maximum number of ships remains 150

And other resources remain unchanged

Also no skins or tech packs... are bought :'(

[spring grotto]

Hm...most likely could've been a double buy of depot expansion, maybe some healing during battle, or a couple of number of things. Unfortunately there's no way for anyone here to tell. But if you'd like to try, you can try contacting customer support to see if they can provide a history of the purchase and see what the gems were spent on.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options in case you need it

[pastel gale]

Thanks

[misty dagger]

Noted... 👍 just sent email about purchased prob

[rugged pivot]

If I'm not sure that the uid I've entered is correct, can I do the survey again?

[sharp shale]

it ended already

[pure cradle]

Just to ask, does marked mail eventually disappear if left in the mail box for too long? I'm missing my children day's mail

[crimson frigate]

Ummm, this happened.
I was just gonna set my commissions.

[dire peak]

I have a question, Why some Character that skin no the voice ？example :“taihou” Enraptured Companion skin, no the voice for skin.？👀

[elder vapor]

because they haven't been voiced yet

[grave pike]

Somehow the catch up system already has 300/300 for Monarch. But I just changed to her like last week. Also, it doesn't let me change ships

[elder vapor]

because it's 300 across all ships

not 300 each

you get a total of 300 PR1 blueprints divided however you'd like between the 6 ships

[grave pike]

Ah, makes senss

Sense

Thanks

[carmine hedge]

It loads forever... even restarting app it still loads forever

[sinful yoke]

try a file asset repair in game settings

[opaque trellis]

hi

[past bay]

I tried redownloading but it doesn't help with the issue.

[spring grotto]

If you already tried a reinstall, try using a different network connection and/or a free VPN to see if that can help the issue any

[dawn hinge]

Time to re apply my bug report

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

are you contacting CS to report a bug or a technical issue on your side?

[dawn hinge]

Yes, the gmail said to re send if i still have the mail problem

[past bay]

@ImAToasterStrudel#8030 still doesn't work. Should I go customer service?

[spring grotto]

You tried a VPN as well?

[past bay]

Yes I tried on a free VPN that connected to Singapore.

[spring grotto]

What region are you from? Just to ask. Such as EU, USA, SEA

[past bay]

I'm from SEA

[spring grotto]

Okay. Try connecting the VPN to somewhere like the USA

Just as a last check to see if its some weird form of network issue

[past bay]

Oh it works... Is there a reason to this?

[sinful yoke]

SEA is quite finnicky with AL...

[spring grotto]

There can be some temporary region issues. Whether from ISPs, the server, something on the client side. Usually it's temporary though and will clear up after some time

[past bay]

Oh alright . Thanks for helping!!

[spring grotto]

No problem

[modern narwhal]

I need some help getting my old account back

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[modern narwhal]

I had it bound to FB

[spring grotto]

Okay. You just need to log into FB from the title screen of the game (make sure it's the correct FB account just in case you have multiple ones). Then you need to choose the correct server. Your account stays on the server that it was created on (such as Amagi, Washington, etc). If you're not sure which one it was, just try logging into all of them

[feral lion]

Are y'all sure about the build ratios? I'm currently running in the 70% range for common ships. 90-95% of my builds are 6 ships. Something is a little off here.

[sharp shale]

that is not really a tech support question
the rates are fair. at least from what i know

[radiant condor]

Im talking on behalf my friend, He hasnt gotten his gems from the twitter thing yet after a few days of me receiving mine, Is there anyway to get his?

[sinful yoke]

have him contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[leaden juniper]

I participated in the azur lane highlights event on twitter but i never received my reward. I have the proof of participation and in game mail attached below as well.

and my UID is 271880307 if needed

[sinful yoke]

contact customer support, ways to contact them are listed above your message

[leaden juniper]

ok thank you

[granite lion]

@leaden juniper that's a screenshot bud. Contest specifically asked for video

[obtuse pollen]

Hello, I've recently decided to come back to AL however I'm not sure how to get my account back. I remember that I've linked my profile with the Yostar email option however I didn't link it with either Twitter nor Facebook. Is it possible for me to bring the profile back somehow? Thanks in advance.

[granite lion]

you can just log in with email if you sure it was bound to it

[obtuse pollen]

where exactly do you log in?

[granite lion]

on main screen when you just start the game
there's detailed instructions in pins in this channel

[obtuse pollen]

oh alright, ill give it a try

thank you

[granite lion]

[obtuse pollen]

it worked out, seems i was just blind first time i tried it, thank you again

[patent swan]

Hello <@&460646206851252224>

[misty crow]

Yes?

[carmine hedge]

Hello, how can we help you

[scenic raven]

[patent swan]

I have a problem that needs help.
I have purchased a pack of 1200 gems, but after successful purchase, I do not receive the gem even though my balance is charged.

please help me check it!

My UID is: 137619054

[misty crow]

We moderators are not game staff so we can't help you with game issues

Instead please contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

^please refer to the message above on how to contact customer support

[patent swan]

okie thanks you su much ❤️

[carmine hedge]

Guys I wanna know how to make your sectetary notify you about commission complete or research

But i can't seem to make it work

[sinful yoke]

if you mean their messages (and not the phone notification) they will give those statements when you open to the main screen

say you open the game with an already complete commission, you’re likely to get it, if you go from formation screen to the main menu, you may get the message

its not guaranteed as they may say a different line instead of one telling you something is finished

[radiant dagger]

does azurlane wiki have api? or u need to webscrape data from the website?

[inland grail]

Is this how it's supposed to be? I can't seem to access chapter 9 hard mode due to my commander level but I can access chapter 10 hard mode just fine.

[carmine hedge]

Hello, I didn't get my Survey Rewards! other friends have reported recieving them already but nothing on my end.

[ionic fable]

Help me ?

[clever verge]

i also didnt received any gems after providing my UID on the form and 2nd anniv video

[nimble leaf]

What do?