Well there is no password. You just need to put the same email that you bound to Yostar with, generate a new code to your email, put that code into the correct box, and press connect
#tech-support
spring grotto
obsidian willow
I did so, the game started over. Why?
spring grotto
Try logging into all the servers to see if your account might be on any of them or if they start off in the tutorial. It sounds like either you're logging into the wrong server or the account wasn't bound properly
obsidian willow
Rather, the second. How to fix?
spring grotto
You can contact customer support and they'll look into your account and help you recover it if need be 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
prisma sparrow
Hello. I was in the middle of playing the game when I got a notice saying that my account was "logged into another device", and kicked me back to the login screen. That was obviously worrying, so I logged back in, and it happened again 20 seconds later. After logging in yet again, I went to set up a secondary password so that no one could remove my locked ships.
Since I think someone has compromised my account, I changed the Twitter account password to which I bound my account. Are there any other ways to revoke access to my Azur Lane account so that they can't log back in? Or any other methods to make sure my account is secure?
Thanks in advance.
uneven oxide
this randomly happened and now its just stuck here
spring grotto
@prisma sparrow Well unfortunately there isn't any specific thing to do to force log out. But you can contact customer support if you'd like to see what they can tell you and if they can do anything. Though please do note that you can actually get that error message just from a shaky internet connection w/ the game server. So if you were having some intermittent connection issues, that could be the reason for that msg
@uneven oxide Does a restart of the application fix the issue?
prisma sparrow
Thanks, I'll do that then.
half cave
how to remove the border on the left and right(ultrawidescreen 21:9)?
spring grotto
There isn't a way to turn it off for battles, sorry to say
half cave
carmine hedge
gentle snow
For some reason the 2nd year career review I have switched Enterprise to my main secretary however it was Perseus who showed up when I open the career review and I cant seem to switch the secretary on the career review
As you can see for the first year it was Enterprise I saved a Screenshot as a memory
However I can seem to swap out Perseus for some reason
obsidian mantle
Hello I have some issue. I bought the Super Stage from the event shop, but I don't have in my furnitures.
molten tinsel
I think the super stage is under Collection and not Furniture
obsidian mantle
@molten tinsel yes you're right i'm an idiot. Thank you!
next sierra
Hello! I was one of winners for the giveaway and I sent my info. I haven’t received confirmation yet. Is this the correct email by any chance: al.cs2@yo-star.com?
dark bronze
does anyone know how to keep notifications on but stop them from vibrating? i had tor reinstall the other day and can't for the life of me get it back to before 
ebon flame
has to do with phone settings
robust bloom
Still Not granted? Hope we will get it soon.
Also Not yet listet in known Bugs so i Report it.
minor sage
smne able to help me to dont have a laggy game with emulator pls ( my specs are fine and vt is enable )
round wagon
viscid quartz
F
cobalt snow
make sure you aren't being charged tax, and try relogging the google play account associated @round wagon
timber sonnet
How do I delete my Yostar account? I'm planning to switch to another email. My Azur Lane UID is 202295356.
outer herald
@timber sonnet you best bet is to email customer support to get it unbound
timber sonnet
@outer herald Just asking but what's the customer support email?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
either of the contact informations above
cobalt iron
Hey guys. I have since yesterday a Problem. With my new phone Huawei P40 Lite I haven't anymore the Google play store. Know you a way how I can play than still azur lane on my phone too?
sinful yoke
try qoo app or apkpure
cobalt iron
ah, found a way ^^ you can use the Huawei App "Phone Clone" and transfer the Game on your new Huawei Phone if you had the game already on a older Phone 😄
devout laurel
Hello idk what channel should i post but
The description is wrong, it should be torpedo preload +1
lucid lark
I have been getting constant network errors while logging in azur lane
With VPN , i logged in without an issue
Without Vpn , i cant login
sinful yoke
what is your phone provider?
lucid lark
Tri and Telkomsel.
Hold up, those two actually work
But Wi-Fi on the other hand, it didnt work
sinful yoke
can you try restarting your device, if that doesnt help, try restarting your wifi router
sinful yoke
carmine hedge
I somehow didn't receive the gems from the video submission for the second anniversary. I've tried several times with the link from my browser twitter and my app twitter but I somehow still don't get the gems. https://twitter.com/HardToFindNam3/status/1294250461495808002?s=19
This is the link to my post which I was supposed to have in the google doc right?
And the UID are just the numbers on the left below my name when I visit my profile ingame right?
Is this perhaps the wrong channel to ask for support on this matter?
carmine hedge
Ah because Azur Lane Metas video said I should get the 200 gems once I've filled out the doc and posted the video
Ty
sudden barn
Just wanted to give a quick heads up that i finally fixed my black screen after logo issue. After some looking around i found out that the app didnt get installed properly no matter how often i tried to. Had to clear my play store cache, entirely remove my google account, reboot and re add my account, that fixed it.
somber hatch
misty valley
did you bind your account to any of the options?
barren torrent
My account bind on facebook
misty valley
and does it not work loading it then by picking that option?
barren torrent
Nope normal as usual
austere dawn
Hello, can you help me, i recently recharge $400 on my country but i got it by buying google play cards 2 of $200, so when I try to purchase gems of $400 its only says that i have $200. Im from mexico i hope that you can help me
muted atlas
i had this issue 5 times. and i didn't install AL on my other phone
spring grotto
That issue can occur when you have a shaky internet connection to the game server (whether from client side or server side). I would suggest trying to restart your device and/or network router or even trying a different network connection to see if it persist
eternal iris
Please help. I just realise that Belfast's banquet skin has expression voice line but mine doesnt
spring grotto
It doesn't have any new lines for the JP/EN servers. Only CN has them b/c they're not voiced. If the new lines aren't voiced, JP/EN won't get them
eternal iris
Ohhh.... thanks <3
spring grotto
No prob
eternal iris
I was so sad thinking that my Belfast is outdated .-.
strange ledge
Hi so i lost my account and was wondering if I could recover it or search for it based on the in app purchase i made on the account?
wary adder
Hey there my account seems to have unbinded from everything
Need help restoring my account please
Have various receipts to prove it’s my account
Last login was 325 days ago
(Was over seas)
limpid drum
apparently the georgia skin that I seemingly got for free after maintenance...was from the lucky bag last year....
has this been always a thing?
@wary adder not tech support but Im pretty sure for your case you'd want to e-mail customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
Hm....which Georgia skin do you happen to be talking about? The party of swimsuit one?
limpid drum
the party one that was released for EN last thursday
unless I'm just forgetting that it was also released last year?
spring grotto
No, the Georgia party skin was only released just now 
I'm not sure what support happened to be looking at then, but yeah it was never in a lucky bag (especially last year). Perhaps they looked into the wrong one, but unfortunately I can't say for sure
limpid drum
I do have this picture from may 30 last year, which I think is the lucky bag. So maybe it did come from here (when it got fixed and resent out)?
spring grotto
No, b/c the skin wasn't released then unless it was some odd bug (though looking at the screenshot it does seem to be bugged so...maybe something really wonky happened and gave it)
limpid drum
I guess I could go ahead and list this as one my achievements lol....Getting a skin from a past lucky bag is pretty rad lol
spring grotto
Well staff said they checked it and said that if it was a system error it'll be all good, so enjoy the skin
limpid drum
Will do, thanks for satiating my curiosity!
spring grotto
strange ledge
Is there a way to find a lost account by in app purchase records?
spring grotto
It can help support track it, yes
strange ledge
I lost my account and still have the receipt for the purchase and was wondering if my old account can be force bound to my new one
sick juniper
why is it that the internet connection when using AL is veryyyyy slow 
spring grotto
@strange ledge You can recover it, yes. You just need to contact customer support w/ account information such as in game name, server you played on, UID if you happen to have it, and they'll help you get it back
@sick juniper Most likely just a bad connection to the game server. If you haven't tried already, try restarting your device and network router. Or trying out a free VPN to see if that can help
strange ledge
Ok what is the best way to contact them?
sick juniper
just reinstalled. it wasn't good like before but it's better than a while ago
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support. Either via email or their helpshift website
vestal scarab
Hello! I’m not sure if I should ask about my issue in tech-support, sorry if I actually should not report it here.
Every time when i choose “enhanceable” my dock starts lagging really hard. I was interested in the issue, I turned on the log mode and tried going into “enhanceable section”. Well, the game just froze. I tried restarting the app and doing it again, but every time I’m in a log mode, it just freezes. I don’t know if it’s issue for everyone or only for me. And I have no idea what to do with it. It really does affect my gameplay.
So, uh, what should i do?
(sorry for my english, it’s not perfect)
elder vapor
enhanceable is known to lag since it has to check every ship in your dock; the log mode part is weird
sinful yoke
might have to do a file repair regarding the log mode but it sounds like a partial phone issue if its freezing when log mode is open there
vestal scarab
oh, alright, i’ll try that out. Tysm 
atomic grove
any way to unbind a yostar account?
hardy bane
After you bind your yostar account, can you unbind it and change your email then bind it again?
atomic grove
^^^
spring grotto
For Yostar binds, you'll need to contact customer support for them to unbind it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for support
hardy bane
Ah ok.
So when you get a new/different email, you can just use that to bind it to a yostar account correct?
spring grotto
Yepp, you can. Just have them unbind the current email and then you can rebind it to the new email
hardy bane
Thanks.
One more question. So I have 2 accounts, one on amagi and one on sandy. So if I uninstall azur lane, all accounts are lost on all servers unless I bind them correct?
spring grotto
If you don't mind, you will need to recover the account w/ customer support. But placing one bind will automatically bind all the servers (so one bind across all servers)
hardy bane
Ah ok. So if I bind only one account on one server all the accounts get binded on every server I have on a account on?
spring grotto
Yepp, placing a bind on one server will bind all servers
hardy bane
Damnit. I wanted to remove my account on the sandy server.
Thanks for all the info tho.
spring grotto
No prob
wanton jay
is there anyway to delete ur azur lane account? i have two but i want to remove my sandy one, but i also do not want to lose all my progress on lexington
theyre both binded to yostar and twitter, if i remove one will it unbind the other?
spring grotto
Yes, they're tied to the same bind. Unfortunately there is no way to delete accounts tho
wanton jay
is it possible to unbind one and link it to a different email?
sinful yoke
they have to be linked to the same email
wanton jay
gotcha, thanks for the help
gray pelican
Hello yes, I have a problem. I recently just finished a PR ship. I used BPs on Saint Louis and got to Dev level 9, after getting to level 9, all my BPs for Saint Louis was gone (Because I used them) I then purchased more BPs for Saint Louis in the shop. After that, I went back to use BPs on Saint Louis, with the BPs I recently bought. However I couldn’t, I keep pressing the plus button to increase the amount of BPs but it just stays at 0, i don’t know if this is suppose to be a problem but I don’t know since I’m new to this. The problem has been around for me for two days now
spring grotto
You just need to get her to ship lvl 10 (actual level, not developer level) and you can use them 
spring grotto
No prob
thick spruce
can help me? trying 5 differents accounts: 2 facebook, 2 yostar account and 1 from twitter, and my account dissapear, need help for find my account please!
cobalt snow
Did you try looking in all the servers? the login data for title screen doesn't show up until actually entering at least once
thick spruce
has my account in washington
cobalt snow
Do you happen to have the UID of the account that you are trying to access?
thick spruce
has saved in facebook and twitter
cobalt snow
If you have your original UID I could do a quick check, but if you've already tried logging into all the servers with your binds, I would suggest contacting customer support for account recovery.
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
contact them via the above to try for account recovery, if you don't know some of the details indicate "unknown" or similar, you should receive an auto email soon enough, just wait for a staff response some time in the future.
thick spruce
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
you follow the link that the command gives and use the contact us button, or send an email to the provided one al.cs@yo-star.com
either way works, just make sure you actually receive the auto email
whole moat
Hello im a returning player and i need help recovering my account
sinful yoke
did you bind your account previously?
spice tide
is it normal to recieve lag/stutters at the start of battle?
usually happens 2-3 seconds after the battle starts; my screen will freeze completely for 1 or 2 seconds, then the battle will skip a few seconds
recently found it annoying because for some reason it has been causing perseus' airstrikes to miss a ton of hits for some reason
whole moat
i have bound my account
sinful yoke
you may want to do a file repair or reinstall to see if it helps you, if it doesnt, it is a device issue @spice tide
@whole moat check the pinned image for how to login to a bind
spice tide
hmm, i wouldnt imagine its to do with software since im on an s9+ from about a year ago
ill try file repair
hardware* not software
whole moat
i have tried logging into all the emails and social medias and none of them popped my account up
spice tide
@sinful yoke would i do repair assets?
whole moat
yup i have
spice tide
@sinful yoke alright, thank you so much! it looks like it made the stuttering a lot less noticeable and fixed a lot of other performance issues i was having
sinful yoke
@whole moat please contact customer support then and they can help recover your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
green socket
how do i download the game ?
sinful yoke
google play or app store
keen crescent
How do I find the receipt from the purchase I made?
sinful yoke
keen crescent
Email? But can the staff use it if it is not in English?
sinful yoke
you may need to describe what some things say
keen crescent
Ah, shit, I already sent it. But, they should be able to read the date, name, item and the words App Store from it
At least
opaque fiber
Not really a tech support but it’s still from the Yostar store. Anyone know when the 2nd Anniversary gift box is gonna release now? (Cause it should’ve been our already)
@sinful yoke hope I’m allowed to ping you and or I’m not bothering you but do you think you can help me with my question?
sinful yoke
@opaque fiber the tweet regarding the merch (and box) states
All merchandise will be ready for sale on 8/16 09:00 A.M. (UTC-7).
that is in ~7 hours
opaque fiber
For me it’s PST, that’s why I was asking or do I have to wait until it’s 9am for me? 
Unless I’m just reading the text wrong of when it’s available
@sinful yoke Anyways thank you for replying back and answering my question
sinful yoke
PST is in UTC-7 so yes it is 9am for you if you are also in UTC-7
dense lodge
so if it's 9am equiv from the time zones, the merch should be available to purchase right?
floral cairn
Google says its 9 am in UTC-7
sinful yoke
i must be severely off then 
one second
I believe it says right now in UTC it is 9am, where as in UTC-7 it is only 2am
sharp tusk
what time would it be for the merch to drop for Singapore time ?
opaque fiber
@dense lodge that’s what I was thinking so I was waiting but it didn’t show up and that’s when I asked
elder vapor
@sharp tusk it's about 6 hours from now, so whatever that maths out to be
hoary junco
I seem to be missing the first meowfficer memory. Is this a bug or is there a trick to getting it?
carmine hedge
U are commander level 40 right?
tardy lantern
This shouldn't happen, right?
static ginkgo
Is it normal that my own UID is in that text field? I am an active commander.
buoyant herald
I'm counted for that 200 gems if I made tweet with special tag and sent the thing through google?
Or only special people get it?
cunning jackal
How i can reset my secondary password?
I contacted customer support but nothing happen
median hawk
Hi is possible to recover account if i got only receipt from the purchase and i dont have id number of my account?
outer crag
Hello, I would like to unbind Yostar account, therefore i'm looking for contact to some Yostar staff 🙂
solid locust
Can I upload an event video on youtube or do I have to put this on tt/fb only?
minor panther
Hello, I made purchase twice for the 30 day and i would like a refund for one of them. Can someone help me?
spring grotto
For refunds, first attempt to contact Google/Apple to see if they'll refund it. If they do not, contact AL customer support and they'll help you further
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info in case you'll need it
royal crest
Xcuse me, i would like to ask about the free 200 gems event, i wonder if everyone who submit is getting it, or only lucky person?
solid salmon
Can support return a ship I accdenly retired?
minor panther
Thank you for telling me
spring grotto
@royal crest Afaik, it should be for everyone. They're not just all delivered yet
@solid salmon They cannot, sorry to say
royal crest
Thank you @spring grotto
solid salmon
Rip I guess I learned my lesson then
spark trench
Let me get a screenshot
I was playing and suddenly a bunch of code appeared on my screen, what is happening?
spring grotto
That's just the debug log mode. You can just press "HIde" at the top left there to get rid of it.
You can turn it on by this process
/logmode
carmine hedge
spark trench
oh thank you
spring grotto
What is the issue exactly?
versed root
I am trying to purchase gems but it’s not going through
The ask to buy hasn’t shown up in an hour which prevents me from buying the gems
And I need them to buy an event soon
Skin*
I’m panicking because I don’t want to get the gems too late for me to buy it
I just need those 300 gems though this is my first time buying so I should get 600 but I really just need the 300
spring grotto
So the Google/Apple confirmation page just never shows up at all?
versed root
The ask to buy hasn’t shown up on any of my family’s devices so no
I’ve even tried restarting my phone and re opening the game but it doesn’t show up
I’m sorry to pester about this but I’m getting anxious about it
Like shaking anxious.
Do you have any advice or know what I can do?
spring grotto
Hm...unfortunately I can' think of too much aside from trying to fully log out of your Google account in the settings menu of your phone and then relogging into it. Or trying a full reinstall and/or clearing teh game cache and trying again. B/c it sounds like some issue from google
spring grotto
Okay. Well still try the same steps then, just from the Apple account and settings
sinful yoke
yes log out of your itunes account and back in
versed root
I did that
Didn’t work
Any other suggestions or something you can do?
This is the first time I’ve made an in app purchase and having it not work is highly disconcerting
sinful yoke
did you try reinstalling?
versed root
Delete and reinstall the app?
I haven’t tried that yet
I’m going to screenshot what I keep getting
sinful yoke
ahh that is something customer support has to fix I believe, can you try reinstalling just to make sure? make sure your account is bound before uninstalling
versed root
It’s bound to my twitter but how do I reach customer support?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
the website or email above 
floral flame
The Amagi Jusstagram post, one-choice issue reported here yet?
sinful yoke
well this is #tech-support but we havent gotten any reports in #bug-reports either
versed root
I’ve tried emailing but no response
sinful yoke
they do not reply instantly
it can take anywhere from 1-5 business days, meaning they dont work on weekends
versed root
But the skin I am trying to get expires in three days
I’m sorry if I am pestering about this, I’m just really annoyed about this
sinful yoke
can you try reinstalling?
sinful yoke
versed root
Regardless of how this goes I would like to thank you for the help
carmine hedge
Hi
I'm wondering how to recover an account?
I have an old account that was connected to a Google account that was deleted
sinful yoke
did you ever bind your account?
sinful yoke
do you have your UID per chance?
carmine hedge
All I have are my old screenshots
I had Tirpitz and I really want her back
I'm not sure if this info is enough at all
I'm sorry if I'm wasting your time
sinful yoke
@carmine hedge neither of them have your UID so im assuming you dont have it? but please contact customer support to recover your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
versed root
Thanks for the help Kawaakari.
sinful yoke
if it happens again please contact CS (unless you prefer reinstalling) it is an issue due to your phone thinking that there is a purchase limit in app, so when you buy something it thinks you already bought everything here is
CS can reset it
summer void
Okay, this isnt really "tech support" but I was wondering if purchasing the Aurora Noctis Lucky Bag also counts for the first time recharge, and doubles your gems given in the bag and gives the bonus of the saratoga and other small things.
buoyant blade
I need help with returning commander friend code
buoyant blade
I tried to enter my friend's code so we can both the benefits but it gave me a random commander code when I tried to click the little box to enter my friend's UID.
Can someone explain this?
Now it has some random code that I did not type out, I only tapped the screen once.
@sinful yoke
sinful yoke
sinful yoke
I think you may have accidentally pressed the small greyed out button instead of the box to enter it in
sinful yoke
im sorry I dont think there is, you can try contacting support to unlink you and the other commander but I have no guarantees
buoyant blade
But I didn't enter a code
sinful yoke
it will input a random commanders UID
sinful yoke
yes there is
buoyant blade
Really? D:
sinful yoke
I believe its the button over the text box
buoyant blade
That's very frustrating.
Currently waiting to reach support but it's taking awhile.
Thanks anyway.
Is this even the right place for this?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
try the helpshift website instead, it uses email
buoyant blade
Thank you very much.
atomic flame
One message removed from a suspended account.
sinful yoke
@atomic flame please contact customer support and they will get the missing gems to you, and no it is not normal behavior
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
atomic flame
One message removed from a suspended account.
stoic wraith
Hiya my U-81 is already max limit break, when she reach 110 no awakening besides her level appearing how can I awake her lvl cap
I tried restarting the game, but still no awakening appearing
stoic wraith
oh ur ryt hahaha, thank you :D sry for the trouble.
spring grotto
No problem at all
stoic wraith
teal mulch
is azur lane currently not accepting purchase via google play balance?
because i cant
carmine hedge
Is this the right place to ask about yostar shop orders?
sinful yoke
you are likely better off asking yostar’s shop for questions, their email is store.cs@yo-star.com @carmine hedge
@teal mulch what does it say when you try to purchase something?
teal mulch
this
sinful yoke
is there enough currency in the card for the purchase including taxes and fees?
crisp oracle
I paid Apple App Store but the gems were not deposited into my Azur Lane account.
teal mulch
@sinful yoke i didn't calculate the tax and turns out my balance isn't enough, thanks for your help
sinful yoke
@crisp oracle please contact customer support if you havent already and they will help get the gems to you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
ways to contact them are listed above
crisp oracle
I can’t send file
barren depot
Is it a problem if I'm playing on mutltiple devices and I forgot that the game was running in the background of one of them when I switched to the other?
I only went back to the Main Screen of my phone and forgot closing the App completley before I started AL on BlueStacks Emulator since my Phone battery was running low
I heard that others got banned because of a mistake like that, so you understand my concern
sinful yoke
you can only be logged in on one device at a time
south elk
so if i dont use my phone rn and use my computer to play rn its ok?
barren depot
Should be
sinful yoke
yes it is okay
barren depot
Just remember closing it completly so you avoid situations like mine
south elk
ok let me see if it works
sinful yoke
you cannot get banned for opening 2 azur lanes, you just cant play at the same time on the same account
sinful yoke
its perfectly fine to get the “Account logged into a different device” pop up 
barren depot
The Pop up didnt even happen, thats what confuses me the most. But thanks for clarifying it for me 🙂
sinful yoke
there are systems in place to prevent 1 account from playing on 2 devices at the same place, so you should not get banned
crisp oracle
They haven’t answer me yet
spring grotto
It can take anywhere between 1-5 business days for a response. And you did either contact through the helpshift website or by email at al.cs@yo-star.com, correct?
spring grotto
If you already contacted customer support, just wait for their response and they'll get your gems to you. It's likely that it'll be in time for the skin. But aside from waiting on them, the only option would be to try buying more gems, sorry to say
full bison
It's been about a year since I played Azur Lane, and for some reason it appears that my account is no longer bound to my Twitter. Any way to possibly recover my AL account?
Disregard. Figured out the issue.
barren depot
Missions not progressing, I'm getting the popup "not ready yet" every time.
Do I have to wait for the other guys to do something? I seriously don't get how this thing works.
spring grotto
Yes. You have to wait for them to finish their task
cobalt iron
Can someone help me by the actually Problem that i can´t buy Gems (In Bluestacks and Mobile Phone) Get everyone a Error Message but can´t do a screenshot of that because she get to fast away >.<
knotty mist
Hello, can someone help me. I can’t seem to purchase any gems on the store. I use ISO, when I try to purchase I get a error saying contact apple support. I have and they said it’s on the game side. I made another account and tried and it had the same result. The error I keep having is 200220 and after receiving error message I get system error 19.
spring grotto
Hm...try restarting your device and using a different network connection. Or possibly a free VPN. Just to completely rule out a connection issue
knotty mist
I have tried all that. I’ve sent emails to the support email. No resolve, I would really like to spend money on the game to get some gems. Can some help me?
cobalt iron
Have try the same, but still get the Error Number 200240 or 200250, have try it on Bluestacks and Mobile and had both restarted too
spring grotto
Hm...possibly could be some account issue. But contact customer support to see if they can notice anything on the backend. They can take 1-4 business days or so to respond
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
elder vapor
log in to your bind on the left
versed coral
Keeps crashing
I'm reinstalling it, I'll come back to you if I still have this issue
versed coral
Problem solved
quiet frost
Hello , When i Had to reset my phone data i lost Access to main account on Aurora serwer named Zvezda uid:69811708 on server Aurora , i created new account Zvezda2020 , also binding didnt help gain Access to the first. Have a nice day
sinful yoke
/checkbind 69811708
carmine hedge
Bridal Z23
sinful yoke
make sure you are logging into avrora server after you login to your bind
quiet frost
are you sure that will help?
carmine hedge
Hello. After i completed Izumo's catch up, why i cant select anymore PR1 ship for catchup? I almost pressed everything in this window 
sinful yoke
300 is the max for the catchup
sinful yoke
you can only get 300 max for PR1, after that you cannot switch because you already hit the limit
carmine hedge
Ohh thanks. Rip for me then
neon pike
My friend just starter playing and he wanted to LB his lvl 23 Long Island with another lvl 3 Long Island. Problem is, the lvl 3 one doesn't show on the Limit Break screen but when he wants to limit break the Lvl 3 one, the lvl23 one shows up.
The dupe that doesn't show up:
- isn't in any fleet
- isn't in exercise fleet
- not locked
sinful yoke
is the lvl3 long island his secretary?
neon pike
nope, he has Z23
spring grotto
Make sure the other Long Island isn't in ANY fleets. Exercise fleets, Hard Mode fleets, etc
minor sorrel
I just bought the 40$ gems pack and i havent recieved them yet. Ive bought gems before and i usually get them shortly after. UID: 204432155
minor sorrel
Sandy Server, was chraged by the Apple App store afer it asked me to verify but i was chraged and have not recieved the gems
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
please do contact customer support w/ your information and they'll get your gems for you
rocky oyster
magic mesa
I have a problem with my ships in my dock please help tech support
You know how we can buy new ships during each new event?
Most of the ships I bought have disappeared from my dock
cobalt snow
Make sure that you don't have any filters on and try a restart of the app. If the issue persists after multiple attempts to address it, contacting customer support is an option to confirm your dock details
magic mesa
I’ve logged out and logged back in, I’ve reset the filters and all of that
cobalt snow
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
you can contact them via the above and if it is possibly an issue they can sort it out, but if it's something like accidentally retired they can't help you.
magic mesa
Ok thanks
I’m just upset, I found out because I was going to put Tosa in my fleet and she just wasn’t there
muted crow
Help! I made a tweet post as answer to the main post. Will I get 200 gems? Or should I make a separate post with a hashtag?
spring grotto
Did you submit it through the Google Form that's linked in the tweet?
muted crow
@spring grotto yes
spring grotto
Then you're fine. You just need to wait for now. The gems will be handed out later
muted crow
Ok, thanks
timid radish
hm...
i didnt bind my account to twitter or facebook but i binded it through yo-star
;-;
spring grotto
Is there an issue w/ your account exactly? If you bound it w/ Yostar, your account is safe
timid radish
i went through the process of detailing my account that was previously bound
but i still havent been able to see any changes to my new account via forcebinding
it also states that supposedly it needs to be bound to a facebook or twitter account to properly be "bound" per say
spring grotto
Sorry, I'm a little confused. So you're trying to recover an account? Or something else?
timid radish
indeed
spring grotto
Okay. So that original account was not bound at all?
timid radish
it was bound via yo-star if i recall
if not then no
idk this was back in 2019 around June or July
spring grotto
Okay. Do you remember getting a code in your email and inputting that into the game to bind your original account?
timid radish
i do have a screenshot of the account if it helps any
i do recall making a yo-star account but i dont recall binding it
spring grotto
Well there is no yostar account that you make. It's all done in game via binding. It's all done w/ just inputting an email, generating a code there, and then binding via that code
timid radish
so it was bound then
spring grotto
Okay. If it was, then just go to the title screen of the game, choose Yostar on the title screen, input the same email that you bound w/ before, generate a new code, input that new code, then after you get a successful login message, you need to choose the server that your account was previously on (such as Amagi, Washington, Sandy, etc)
spring grotto
You can, yes
spring grotto
Yostar works just like FB/Twitter. It binds your account so that you're able to recover it. Not sure why they didn't include it in that msg (probably just outdated). But if you had it bound to Yostar, you're able to recover it
timid radish
it states that my account is bound but im not able to get into my old account
spring grotto
Did you log into Yostar from the title screen of the game?
By generating a new code and inputting that new code?
spring grotto
Okay, then you just need to choose the correct server. Go to the server selection screen from the title screen of the game and choose the server that you previously played on. If you're not too sure which one it was, just try logging into all of them
timid radish
im in the same server but all it did was restart me...
oddly enough i tried to friend my old account and it shows up
at which i dont understand
spring grotto
Hm...sounds like it wasn't properly bound then if you're on the same server and it's not showing up after logging into yostar 
But don't worry, you'll just need to contact customer support, let them know you need help recovering it, and they'll help you out
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
timid radish
im afraid i tried that but i still haven't recieved any notification after i submitted my issue
spring grotto
When did you try contacting them?
timid radish
8:49 MST
elder vapor
that's barely over an hour
spring grotto
Okay. Support can take between 1-4 business days to respond to inquires. So just wait and they'll get to your ticket
spring grotto
No problem at all
hardy bane
So I uh, accidently created 2 accounts one on amagi and one of avrora, is there anyway I can possibly like shutdown one of the accounts or remove one? it's really bugging me out. amagi is my main account.
sinful yoke
unfortunately there isnt
torpid vale
Anyone help, i bought $9.99 (600 gems x2) it said payment failed (no internet connection), but my money taken out
What should i do?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
please contact customer support to get the missing gems into your account @torpid vale
torpid vale
Sure thanks! I contact via gmail
knotty mist
I was just able to purchase something from the store using apple balance. But after that, I tried again and it seems I can’t purchase gems or support packages again. The same message keeps popping up. Then it says error 200220 payment backend.
hollow ermine
Good day, I have question regarding payment transaction online. I tried to buy Gem packs in-game but I always get this error saying " Transaction didn't go through " is there any problem? I'm sure I deposited my debit account for the right amount to be able to purchase the selected pack.
hollow ermine
I just purchased a Trade License just now but can't on Gem packs x2. Please help.
knotty mist
Same situation here. Can someone please help?
sinful yoke
@hollow ermine do you also get error 200220?
hollow ermine
It's this. but 200340
It also asks me about CVC then Verify, then that screenshot pops out then after clicking okay, 200340.
sinful yoke
generally 200340 means that your region/currency is not available to purchase items in game, do you have enough funds for the item including taxes and fees?
hollow ermine
Yes, absolutely.
sinful yoke
@knotty mist @hollow ermine can you both try signing out of your google/itunes account, sign back in, then try to purchase again?
hollow ermine
@sinful yoke Will do now.
knotty mist
I have signed out multiple times. I changed region and used a Thai credit card and I’ve used blue stacks and another iso phone, I’ve also created another apple account and tried using that as well. It’s the same result every time
hollow ermine
I do think the problem is the Gem Packs, because it went successful immediately after I purchased the Trade License.
Still error Sir.
knotty mist
I was able to buy the support package and use it. After that I could not buy anything
sinful yoke
have you ever contacted itunes support like the pop up suggested? @knotty mist
@hollow ermine can you try using a VPN just to rule out any region errors? and when you purchased the trade license, were you on a different device?
hollow ermine
No. Still on Noxplayer as usual, Sir.
knotty mist
I have
hollow ermine
It was successful the last time I purchased the x2 Gem packs, same amount, 39.99, but this time, it won't let me. Maybe there's some kind of bug after the Gem pack x2 reset?
knotty mist
They said they don’t see a problem on their end. To test it I checked by buying a game on App Store, and spending money on Ark knights and Epic Seven. Both worked
I wasn’t able to buy anything prior today. For some reason out of random I was able to buy this. After that I could not buy anything again
sinful yoke
@knotty mist @hollow ermine can you both contact customer support? this is something that will have to be fixed on their end since none of our general fixes for purchases are helping
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact information is above
hollow ermine
It makes me to uninstall the game?
knotty mist
I have contacted them, multiple times sadly. I’m afraid that is my bad, my Gmail was showing that it wasn’t sending emails to them. I was able to get in touch with one of them. But after that I got no word from said person. I’ve sent one more ticket and I’m waiting for their response as we speak. I really hope this gets resolved, I’ve used more money than I intended to use to try figuring out what is the problem and it’s definitely on the game side and not on the apple account or credit card side
sinful yoke
they take 1-5 business days to respond
knotty mist
Yeah, hopefully soon, thank you for your response.
reef turtle
uh hello, I tried to purchase gems earlier today and it said my transaction didn't exactly go through but the money on my account was bound and the transaction is stuck on pending
carmine hedge
I have a question, if I throw out the oath skin, will I get the ring back?
hollow ermine
There's gotta be something wrong about your Gem packs x2.
spring grotto
@reef turtle So the money was taken from your account?
@carmine hedge not too sure what you mean by throw out a skin as you can never get rid of skins. But there is no way to gets rings back after usage
carmine hedge
Ok, thank You very much for answer
reef turtle
@spring grotto I contacted my bank and they said that the money was bound to the transaction and it’s not there anymore
And my itunes history has it as pending so I am very confused
spring grotto
Yeah, it sounds like the purchase/money was used. So go ahead and contact customer support, let them know you didnt receive the gems, and theyll get it fixed for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
pastel ivy
flat ruin
Guys. In Nox emulator , how to deactivate this keybord buttons in screen?
sharp shale
you should be able to hide/disable it in the side bar menu on the right
flat ruin
was Keymapping Switch . Thanks @sharp shale
Is it fine that in fight 60 FPS isn't stable?
empty vessel
I am only one who got long connection to AL ? 
azure stratus
Idk I’m on sandy server ethere is about a 3sec delay on what I press try restarting your game works for me
cobalt raft
gilded quarry
Id like to ask on how to recover an account. I reinstalled AL after deleting it about 6 months ago and haven't played it for about another 8 months prior to that, but after checking my logins, i noticed how on all my different logins, I cant find my character anywhere. I used to play on the Sandy server (iirc) and my last event played was the Fallen Wings first run in Global AL.
sinful yoke
do you have your UID?
gilded quarry
Thats the issue. I swapped phone in the past year and i dont have any screenshots left
i vaguely remember the account name as it was something i used pretty often in other games
i used to bind my account to facebook
and i did deactivate my facebook account for a couple months
so i dont know if that caused it or not. however i did whale quite a bit in the game and thats my issue. if i were to sum it up i spent well over 3k on that chara
sinful yoke
so you recall binding your account and you have already tried logging into it?
gilded quarry
yeah
sinful yoke
and you made sure to check all the servers?
gilded quarry
i just used the icon that indicates if there is a charac on the server
so no i havent manually entered each server to check
copper spruce
Hi so im trying to buy gems 
but it keeps saying your purchase could not be completed
sinful yoke
please try checking all servers manually @gilded quarry
if you are brought to the tutorial, restart the app and try a different server
@copper spruce is there any error code?
sinful yoke
can you try logging out of your itunes/google accunt, try logging back in, then start azur lane up and try again?
copper spruce
Sure thanks!
hollow ermine
There's gotta be a problem with your Gem Packs promo, purchasing Trade License was fine but Gem packs.
sinful yoke
let me know if it helps or does not
gilded quarry
ty for the help @sinful yoke
copper spruce
Tried the logout/login still doesn’t seem to be working
sinful yoke
got it, can you try switching connection from data/wifi or vice versa, or try using a vpn? 200220 is generally a connection issue but that is not always the case
copper spruce
Sure
Same problem on wifi/data, and i dont really have access to a vpn. Is in app purchasing on AL region blocked or something?
I’m in US so i figure that shouldnt be an issue
sinful yoke
for some regions it is but VPN tends to fix some connection issues for people regardless of their region
can you contact customer support? they will have to fix this on the backend 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you need their contact information, above is 2 ways you can contact them
copper spruce
Thank you
hollow ermine
Good day, I still can't purchased your Gem Packs x2.
sinful yoke
have you contacted customer support?
hollow ermine
Yes Sir.
sinful yoke
customer support should respond within 1-5 business days and they can help you out they do not work on weekends so its likely they will respond within the week
hollow ermine
Mr/Ms. Yaru said that I should follow the Google support and I did all their in-app purchase trouble shoot but still can't.
sinful yoke
~~im also a ma'am ~~
hollow ermine
Oh sh*t! Sorry ma'am!
sinful yoke
im not familiar with yaru, are they the one who answered your email?
hollow ermine
It's strange ma'am, because yesterday, when I'm about to purchase your Gem packs x2, I have to deal with password of my Gmail, and then verify my CVC and all, but at the same time, when I purchased your Trade License, it's just 1-tap-buy then success.
@sinful yoke Yes Ma'am, he/she's the one who accompanied me.
raw axle
Umm I’m not sure if anyone else is having this issue but my games a little buggy
hollow ermine
And up to this day, I still get this error,
sinful yoke
can you try opening log mode, try to purchase, then take a screenshot of what the log says when you get the error?
/logmode
carmine hedge
hollow ermine
Uh Ma'am, how do I do that in Noxplayer?
raw axle
Well it I got issues with the sound on the memories going after they close also some of the images in the gallery won’t show up I did run the repair function and it showed data that needed to be fixed and I downloaded the data and it didn’t appear to fix anything noticeable
Also the volume for the warspite event is gone
By that I mean the sound effects
sinful yoke
if you're on noxplayer then no need to 
its tricky and annoying, in the mean time can you give me your UID and then try contacting google support regarding the error code they have there? @hollow ermine
@raw axle to fix the missing gallery images the game needs to be reinstalled, which might also help with your audio issues, some things the data repair cant pick up on sadly
raw axle
Ok thanks
hollow ermine
Can I DM my UID to you Ma'am?
sinful yoke
yes you can
raw axle
Ok I downloaded the game again it fixed the image gallery but not the other issues
undone walrus
right before i refunded my purchase on the store then i got chargeback anyone else got this problem?
inland cargo
I've only ever played AL on ios. If I download bluestacks can I play that account on pc?
spring grotto
@undone walrus Do you mean that you contacted support to cancel your order so that you can refund it?
@inland cargo You can, yes. Just make sure it's bound to FB, Twitter, or Yostar
undone walrus
@spring grotto check the dm that i sent
inland cargo
@spring grotto thanks!
raw axle
So are the sound issues a known bug because I’ve been having them since the update and I even downloaded the game again to fix the image gallery and that didn’t fix the other issues
sinful yoke
no one else has seemed to report them
I see the first issue on my game too, but it goes away if you exit the memories screen, but one second
raw axle
Well for me at least when I replay cutscenes the music doesn’t cut until I go back to the home screen and the explosion audio for the warspite retro event doesn’t play as well as her victory audio
sinful yoke
does it affect her victory audio in just the mini game or also in sorties?
raw axle
No just the mini game I think is retrofitted and it seems that after the game begins and she says her opening audio the only sound after that is music up until it goes back to the screen when sortieing all the audio is there
Sorry forgot to delete a word
So yeah just in the mini game
knotty mist
Can someone please help me out here? My original support ticket is unanswered for I think 2 days now. Whenever I try to remake a support ticket it keeps getting closed as the old one is still in progress. I keep getting error 200220 and 200230 every time I try to buy gems or support packages now
the original ticket is messed up as the support staff can't see any replies I sent to him/her
hollow ermine
Same problem here.
marsh pelican
WTF is this and how to use it?
hollow ermine
It's use for Warspite's Retrofit.
marsh pelican
OK, and this?
sinful yoke
you cannot get two retrofit mats, only one
marsh pelican
:o
hollow ermine
That one uses for her retrofit.
Did you participated the last Warrior's Special Training?
sinful yoke
yes, its trophy, you cant use it
hollow ermine
Then, the gold one uses for her Retrofit, and the other which you received today is for keepsake.
thick dirge
Ipad gen 6
Can play this game?
muted spoke
I'm not sure where to post this, but the price for one of the gem purchase is incorrect. It's for the 1200 gem one in Indonesia's region
paper storm
?
spring grotto
Restart the application and that error should go away. Caused by a desync to the game server
carmine hedge
Dunno if this is the right place for this but is express checkout down for the yostar store?
^Nevermind it was just my phone being dumb.
dusky coral
Hey can I have the link for support contact
cold warren
i was wondering was the 200 gems given for the 10sec video
cuz i still didn't get mine
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dusky coral
Thx, I scrolled a bit up and it was here xD
minor sorrel
Hey guys, so i just finished Ibuki catch up but it doesnt let me switch to another catch up ship its stuck this way. What do you guys recommend i do?
spring grotto
There is no bug. It's 300/300 for ALL PR1 ships. Not 300 for each. So you've completed all your catchup
minor sorrel
Ahhh i see my bad
spring grotto
No problem 
raw axle
So I came here with a bug report in regards to some of the audio in game
spark trench
Seems pretty ready to me
sinful yoke
try restarting the app
raw axle
Is anyone else having the audio bug
spiral flame
Not sure if this is the right place to ask but where would one contact Yostar to get an online ordered canceled? I was able to snag an anniversary box this morning so I wanted to see if i could cancel my order from the other day.
spring grotto
You can contact them at store.cs@yo-star.com via email regarding support for online orders
spiral flame
Thank you. 👍
last bear
Is this the right place to ask for help with account recovery?
spring grotto
Did you have your account bound to FB, Twitter, or Yostar?
last bear
i didn't but i have billing info form that account and everything exept the Uid
as in proof that i bought something on that account
spring grotto
Gotcha. Okay, if it wasn't bound then you will need to contact customer support. And then they will help you recover the account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info in case you need it. Just contact them w/ your acocunt information (such as in game name, server you played on, etc) and let them know you need help recovering it
last bear
Thanks
broken grail
anyone else's game freezing on the new juustagram post?
sinful yoke
check #known-bugs
broken grail
gracias
cinder wren
@broken grail same here
granite thunder
Could anyone say what is it:
spring grotto
It's a bug right now #known-bugs
granite thunder
OK, thanks
onyx schooner
Ok I thought I was alone on that. I have video footage on it too
sinful yoke
no need
mortal hill
I found a hame killing problem: the entire app FREEZES COMEPLETLY on this screen
spring grotto
onyx schooner
I think it’s technically a softlock.
thin viper
I got logged out of that screen a few times, even got a maintenance screen once.
deft atlas
I can't seem to open the game O-o it goes into black screen, then crashes and brings me back to home screen
lone lantern
I have the same Juustagram bug
bronze rivet
yeah, I'm also having the glitch with the new Juustagram post once I tried to reopen it once my response went up
mortal hill
Maybe it will be fixed during the new patch for tonight.
There's supposed to be a new patch for the end of Aurora Noctis
tacit light
Btw, why when I open juustagram at first it's like downloading (look at top left) and why when I open juustagram after several hours it's downloading again? Is it normal? It's not good because drains lot data
carmine hedge
Hello, this is my first time encountering a bug and it happened while I was trying to view the new Juustagram post.
deft atlas
I did indeed
sinful yoke
can you try reinstalling?
deft atlas
Here goes 😰
grim timber
deft atlas
I restarted my phone a couple times before it worked 😅
silent drum
0k cool I'm not the only one experiencing this issue with JB post.
nova umbra
so whenever i open the Juustagram from Massachusetts, my game freezes
sinful yoke
nova umbra
ah, it was the most recent bug
gaunt heath
olive sluice
elder vapor
olive sluice
Im having an issue there. I post on that post and it just gets stuck
Thanks ariadust
nova umbra
yep, its a known bug. we're all having the issue
tacit hinge
I had bought gems ($10) and I had never got them, is there a way I can get them?
inner totem
my emulator got crashed multi times when i do first SOS mission
need help 
outer herald
Did you try restarting the app
steel tundra
Just did, it worked ty
mossy sluice
Yeah. I posted a reply on Mass juustagram post and i cant get to it cuz of the mentioned bug.
mighty flint
damn jean bart musta gotten rlly mad
serene yoke
I guess cuz of Jean Bart mad ?
spring grotto
Nah, just a bug w/ the coding. No worries tho, the devs will get it sorted all out
pine spire
Did someone see what jean bart said tho?
covert monolith
2700p.justice dialogue causes game to crash
nova umbra
mmmmmmhm
radiant sentinel
is this the chat make reports?
im having an issues where i bought a pack 2 days ago and i havent recieve the items
but my account already deducted the money
and said its completed
i bought the aurora noctis lucky bag
i can send the history of my payment
raw axle
So anyone else have the audio issues in regards to the gallery and the warspite event
tired grove
@radiant sentinel did you check your in-game mail? The lucky bags show up there
radiant sentinel
yeah i check and its not there
the games shows that i nevewr buy
but i got the invoice in my gmail that payment went true
throught*
radiant sentinel
been 2 days tho, i bought it at 18 aug
tired grove
Oh I missed that part, my bad.
radiant sentinel
i have the invoice that i bought it sadly i never recieve anything 😦 sigh am i really gonna miss the lucky bag
tired grove
The support team could likely get it to you even after it disappears.
raw axle
I talked to tech support last night and I never got a reply for the audio issues I understand they’re not gamebreaking but I just wanted to make sure the devs were aware of it
radiant sentinel
o.O audio issues?
raw axle
Yeah the warspite retro event and the memory gallery cutscene music still going until you go to the home screen
radiant sentinel
damn idk about that issues im current haviong a diff then yours
WAIT
NVM
my bad never see
never notice
sadly i want the gems man i want to get the skins
and now i cant
guess i'll wait for a rerun of this event
if there is
fair shellBOT
Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:
Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues
sinful yoke
next time if you experience a bug, please post it in #bug-reports
radiant sentinel
ouh i'm really sorry
raw axle
I’m sorry I wish I could help you with that like I said the issue I’ve been is more annoying than game breaking
sinful yoke
I mean to @raw axle
raw axle
Oh sorry again
sinful yoke
@radiant sentinel please contact customer support if you have not already regarding purchase issues
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
ways to contact them are listed above
radiant sentinel
ah alright thanks alot!
noble acorn
Hi!
Since i'm getting a new phone, i wanted to move my account to bluestacks on my computer, but i accidentally made a new account. Now when i try to bind my account on bluestacks, it logs into the accidental account. I still have access to my real account on my phone, but i'm worried that when i get a new phone, i'll lose my good account... Any suggestions? I contacted azur lane support, but i was wondering if there was a super easy fix
left heron
Hello! My game freezes after I open Massachusetts justagraam post, I know it is very strange, but what could it be?
spring grotto
@noble acorn If you still have access to the account on your phone, you just need to follow the correct binding and retrieving steps https://imgur.com/a/lgXYNAU Use this image as a visual aid and your account will be all safe
@left heron It's a known bug right now w/ the game #known-bugs
carmine hedge
Hello! My game freezes after I open Massachusetts justagraam post, I know it is very strange, but what could it be?
@left heron i have the same problem right now.
tepid marlin
Hello I accidentally uninstalled my game and lost access to my account (it was bound to a Facebook account I don't have anymore) is there anyway I can retrieve my old account?
worthy furnace
@left heron i have the same problem right now.
@carmine hedge same for every other justagraam its fine, but Massachusetts it froze the game which never happened before.
spring grotto
If you don't have access to the FB account anymore, you will need to contact customer support to get the account retrieved
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact info in case you need it
scenic mural
Juustagram bug. Opening the latest Jean Bart juusragram post locks the game in an infinite loading as if I lost connection.
hollow ridge
When I click on this post it literally froze my screen means I can't go back even
When I try this on emulator it although shows me the image but still i doesn't let me go back
spring grotto
It's a known bug right now waiting to be fixed #known-bugs
inner totem
crashed wile doing sos mission
already reinstall and repair the game no work
recheck my emulator but nothing suspicious
jagged quiver
I am unable to connect to the game, my internet is good with everything else on my phone and other devices.
I managed to connect but its extremely slow unlike 14hours ago
Its always on loading
feral isle
Hey, does anyone else game crash when you see the last Juustagram post? (the one with Jean Bart and Massachusetts )
cunning copper
I do, only after I replied to it
shadow sable
Hmm am I the only one who can't respond to my touch in the last juustagram?(Jean Bart)
quartz compass
I see
I thought it's a problem only at my end
the reply has a bug
ayt. Just gonna wait it out til they fix it
I even tried restarting my phone and router xd
shadow sable
Lol
regal wolf
How to recover binded account?
I lost my phone and want to get my account back byt cant enter account
It just starts with new account
acoustic halo
@regal wolf
On the log in screen you can see 3 tabs (Twitter, FB or Yostar)
Click the one where you bound your account
Log in with your credentials on that platform
Check your server (you might accidentally login on a different server and will be force to do the tutorial and make a new account)
noble acorn
@spring grotto I'm sorry to bother you, but i finally got azur lane redownloaded, i logged in using my facebook account bound to my real account and it still logged me into my accidental account
do you think i should disconnect the bound things from my accidental and try again?
acoustic halo
@noble acorn
Check which server you are trying to login
noble acorn
both are on the same server
spring grotto
So you still have your original account on your phone correct?
noble acorn
yeah
spring grotto
Okay. Go onto that account, go to "Settings->Account" and make sure it's bound there
noble acorn
it's bound there as well
jagged quiver
Hey, does anyone else game crash when you see the last Juustagram post? (the one with Jean Bart and Massachusetts )
@feral isle They say its a known issue and reported already on bug reports
noble acorn
both accounts are on the same server and are bound to yostar and facebook
the same yostar and facebook
jagged quiver
I think you should not open juustagram for now
So far the game is fairing well ever since not opening that trap
spring grotto
If it's bound on your phone, then use those same social media accounts (or email for yostar) and log into that on the title screen on your second device. Then make sure it's on the correct server. If it doesn't give you that account, just log into all the servers to check them
noble acorn
Today i learned that i can't read. the account was on Avrora and the accident on the other A server
forgive me for being braindead
spring grotto
Oh, no worries. Glad it got all solved
faint moon
Is it normal for the Rally Quest that when the New Player entered my UID that I can't make my own missons for this anymore? (I'm an Active Commander and I was at the 7th quest)
frosty lynx
@faint moon A new mission unlocks every day for Active Commanders. Today has been the 7th day since the event began, so all Active Commanders are, at most, at the 7th quest.
faint moon
ah okay, thank you! I was just confused, because it didn't show up anymore
tawny pilot
Uh I have a weird screen with strange data. Not sure if it's safe to send as a screenshot but
I have 4 buttons that appeared
Print Pause Clear Hide
and many lines of log
"Network received with idx : numbers"
tawny pilot
How did I trigger that?
sinful yoke
/logmode
carmine hedge
sinful yoke
yes it is harmless
still violet
Yostar Store CS haven't replied my email yes, is this normal?
sinful yoke
well, when did you email them?
still violet
Whoops sorry, somehow it didn't show up in my inbox
red whale
sinful yoke
jagged quiver
Ever since that Juustagram added JB's pic this started to happen
Now I can't get past the press start screen
Oh well Desuland, I'll try again next time
marble pawn
Why does server maintenance always start on server reset?
proven loom
The Juustagram issue hits everyone currently, one argument would be that there is a link to another post, which hasn't been release on Juustagram yet, so it seems to softlock itself there..?
pseudo olive
I thought it's only me frozen to death at JB juustagram post
runic cave
Same
pseudo olive
Hope they fix it when server is UP
marsh pelican
How long does it take to get gems for "Azur Lane 2nd Anniversary Highlights Event"? I posted a video two days ago and submitted it via the form, but nothing after that. Maybe I mistyped my ID, so should I resend the form?
woven night
mt extended?
snow sonnet
1 or 2 hours mt extend
carmine hedge
Mt extended :(
wicked onyx
@marsh pelican Gems will be send when submit will period end.
marsh pelican
Got it :3
hasty flare
My game just said there's missing data and cleared the cache
If i lose my stuff i'm out
sinful yoke
so this is a tech issue how?
grim beacon
dorm's not properly loading for me
brittle cedar
Rerun keeps saying it already ended lol
sinful yoke
try a file asset repair
stoic solstice
Just had that problem @brittle cedar. I just closed game and now Download the update
coral summit
quick question, i bought the summer scherzo lucky bag but didnt get a skin
stoic solstice
Okay and the previous event is gone D: thought it wasnt gonna end till the 26th...
brittle cedar
@stoic solstice Problem is there's no download after I close out. tried a couple times before I posted
vale monolith
can someone help me
sinful yoke
we cant help until you explain the issue
coral summit
i bought the lucky bag the first time the event rolled around, and i bought it just now, so in theory i should be getting 2 skins
vale monolith
my main account suddenly got kicked from the group
but I just want to go check the notification
sinful yoke
the server may be down for some people since everyone was mentioned
coral summit
i did not get a skin this time around
stoic solstice
@brittle cedar I've got the Bismarck rerun event after closeing the game and rerunning it. still upset i didnt get Icarus though it was running till the 26th >.>
sinful yoke
for some discord users, the discord server may be offline
vale monolith
what should I do to fix then
sweet perch
Is this happened to you guys?
sinful yoke
@coral summit it sounds like you received gems instead of a skin
@sweet perch it is a known bug and being worked on
coral summit
@sinful yoke ohh, could it be that i got a skin i already owned
brittle cedar
Running repair. Hopefully fixes this spaghetti code
sinful yoke
@vale monolith unfortunately the server will have to pop up on its own when things start calming down, no problem though have a great day too
hidden epoch
same
sinful yoke
@coral summit yes, in the event you dont get a skin it means you got gems instead
torn holly
is it intended that you can build KG V?
brittle cedar
Nope, still same problem... guess no rerun for me
stoic solstice
Resttart your phone as last resort?
hard willow
Is it weird that I haven't recieved the 2.5k coin and 3k oil for maintenance? I recieved the 500 coin and the 500 oil for the extension though
tepid ginkgo
How do I log out?
coral summit
ty kawaa
sinful yoke
@tepid ginkgo you must contact customer support in order to unbind a yostar account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you need their contact info
brittle cedar
Same problem on NOX, so it aign't my phone lol
sinful yoke
@hard willow try restarting the app and the mail should come in, if not, try scrolling to the bottom of your mail list
it sounds like something with your internet connection then
inner totem
Wait if the pervious event has been cleared then why 26th august ?
brittle cedar
sinful yoke
you are the only one with this issue persisting, I can only recommend a device restart, and then reinstalling to fix the files
spring grotto
Press "Attack" on the main screen there to fix that error
sinful yoke
or that 
brittle cedar
Nvm. I'm a simp. Was still sortied on Aurora map when logged out. Going into Battle fixed it. Ty guys
spring grotto
Np It is a really obscure bug and the error msg doesn't make it any less confusing so it's understandable
tardy lily
Hey where do i get help or support i was playing earlier and right when the server maintenance starts the login reward came up then the server shuts down when i log back in after the maintenance it gave me another reward its only on the 30 days one it seems to have advanced another day but it didnt give me the reward i was supposed to get earlier
sinful yoke
yes I forgot about it 
it makes perfect sense but brain no work and I am actually trying to sleep 
brittle cedar
inner totem
Some sos mission make the game crash and freeze my emulator
I tried to fix both of them but no work
dense wind
Is there some delay in the delivery of the scherzo pack to mailbox? Bought the pack 20 mins ago and havent receive it in mailbox yet
torn urchin
My dorm is broken. I’ve reloaded the game 3 times now.
inner totem
Known bugs
sinful yoke
try scrolling to the bottom of the mail list, if it doesnt arrive then, please contact customer support regarding purchase issues @dense wind
inner totem
Someone already reported
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
torn urchin
Is this a known bug?
sinful yoke
if you need their contact info, its above
spring grotto
The dorm is known to be bugged
tardy lily
Oh ok thanks
torn urchin
Ok thanks.
dense wind
Thanks
inner totem
||and go sleep Kawaakari, your bed is waiting for ya lol||
sinful yoke
~~the thing is I woke up after sleeping for 6 hours 
~~
rich canopy
Hello, my Warspite(retro) is showing "exercising" in dock, no commissions or anything is active. When I try deploying her in a commission it throws up the 1 ship must be in main fleet error. Is this a common thing? What do i need to do to fix this....
sweet perch
Go sleep after sleeping
woven tide
upon opening the app I'm getting a "Hash file check failed. Try again?" window. won't let me continue past the window, any ideas? was gonna just reinstall but wanted to ask
spring grotto
@rich canopy Your Warspite is most likely in an exercise (PVP) fleet. Check both the attacking and defense fleets 
@woven tide Hm...you could possibly try a different network connection or a free VPN just to test those out in case it's a network issue before a fresh install
woven tide
I'll try it out, thanks
rich canopy
Thanks ill try it out
remote compass
Why the wallpaper turn the ground white?
umbral pivot
Dunno if everyone get the same problem, but I can’t move dorm furnitures
spring grotto
It's a known bug right now w/ the dorm
grim dagger
Help?
brittle cedar
Looks like I've joined the dorm club too lol
untold monolith
grim dagger
Rip
brittle cedar
From what I can tell, it's the park furniture that causes most of the issues
mystic rune
Before servers got up after I opened the game it downloaded an update after servers got up I opened that game again and when I tried to login it shows this. I don't want to download it again.
neon hawk
Excuse me. I can't buy gems because there's a notification "Invalid parameters provided to API:200250". It always like this. What should i do?
elder ice
hi, I'm having a pretty serious problem, I reinstalled the game because I no longer have space for the voice files and it's not letting me log in to my old profile, even on the same server
I really don't want to restart from square one, is there a way to fix this? I tried the Yostar account already.