For pictures you need a reinstall (blind your account before doing this)
#tech-support
carmine hedge
opaque fiber
Also I haven’t installed the latest update if that’s of any importance
From the App Store
outer herald
@opaque fiber go through you phone settings, select apps, select the app, and select storage
warm shuttle
@carmine hedge again?
opaque fiber
@outer herald isn’t that for Android?
carmine hedge
@warm shuttle for you already reinstalled your game and still getting broken pictures, try clear cache or data and reinstall again
outer herald
Yes
carmine hedge
Also I haven’t installed the latest update if that’s of any importance
@opaque fiber
The villain of this arc.
nimble plover
hey @carmine hedge my problem fixed. I just uninstalled azur on all my platforms and redownloaded
carmine hedge
Nice @nimble plover
opaque fiber
Do I have to actually delete the whole game and download it over again just for it to work?
carmine hedge
Sadly yes. Clear app data as well. The appstore update screwed it up real bad. Bind your account.
leaden salmon
New thing I got bugged out my fleet tech is completely messed up
opaque fiber
@carmine hedge I’ll have to do it later than cause I got work soon
This is ridiculous honestly
It was working just fine last night/yesterday
warm shuttle
@carmine hedge
I feel i deleted everything and uninstalled now I unload
muted dock
Fixed xd
carmine hedge
@warm shuttle yep. When you reinstall use the twitter , fb & yostar buttons to login and choose the correct server
warm shuttle
Ok@carmine hedge
carmine hedge
Clear app data and then reinstall
carmine hedge
Yep. Clear cache / app data
heady relic
god thats fucken stupid
sorry DL 4 gb again is slow
@carmine hedge you can hypothesize why my 1st reinstall didn't work?
im just curious at this point
carmine hedge
@fushi residual data still in your device. A clear cache or data should wipe it clean.
heady relic
i can tell you that I was able to do exercises until the time change at noon
oh yea
dunno
leaden salmon
My fleet tech fixed itself somehow
carmine hedge
👍
sterile nebula
asking for a friend, as long you dont download the non-mandatory fix, he'll be fine, right?
carmine hedge
Yep.
sterile nebula
ok, hope the hotfix comes soon, especially with it being this close to Aurora Noctis
warm shuttle
@carmine hedge it did not work
cobalt cobalt
Hey uhhh I kinda need help the live2d toggle isn't working
Also I checked the option for end of battle notify is gone what happened :(
carmine hedge
@warm shuttle you have done everything you can do from your end. Now we wait for the hotfix. They may release it during or after the 8 hour maintenance.
warm shuttle
@carmine hedge thanks for everything and for your patience
cobalt cobalt
F
foggy kiln
Uhm , I'm not sure if this is the right channel for this
sinful yoke
whats the issue?
foggy kiln
Well , I lost my acct , it's been binded for quite a while , Its just like I never binded it , I have a ss of the expiry date of it
sinful yoke
do you have your UID?
foggy kiln
For the acct I have to use to get started again yes , but for my old one I never got the chance too
sinful yoke
what server are you logging into?
foggy kiln
Avorva I believe , because that's the server I believe I was on before I had lost it
sinful yoke
can you double check? it will say what server at the title screen on the bottom
sinful yoke
can you try logging into all servers just in case your account isn’t in any of those?
also might be worth checking your bind method, such as having multiple emails or twitters, you could be logging into the wrong one 
timber sky
Hey I did a dumb thing and lost my account can I still get is back without providing my UID (I forgot that I was important)
foggy kiln
That's the thing, I believe you have to login first, which in that case I used face book, I checked all my others to make sure it wasn't any other acct unfortunatly the only one with azur lane given permission, is my main.
I can provide a screenshot of what I mean
sinful yoke
as long as you have your username and some recollection of your server you should be perfectly fine when recovering it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@timber sky customer support’s contact information is above 
@foggy kiln it sounds like you accidentally overwrote your account?
foggy kiln
I did ? Because even if I logged in , it's like it never existed period, wouldn't that mean that data would still be connected to it or rather another account?
sinful yoke
its out there somewhere, it doesnt sound like it is connected to anything though since you cannot find
foggy kiln
So what must I do? Again , I can provide a ss of what I mean
jaunty quail
carmine hedge
Neither do I
sinful yoke
contact customer support as well for account recovery, make sure to give them the account information of the new account inside the body text if your message and make sure to specify you’re missing your main account (just write what you can remember, you can write “dont know” for your UID”) and they’ll help you get it back @foggy kiln
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
contact info above
carmine hedge
And Nakiri Ayame is bugged
Her image doesn't appear when you go to her profile
I noticed immediately because she's my secretary ^^"
sinful yoke
@jaunty quail @carmine hedge you guys will have to reinstall, please make sure your accounts are bound before doing so though
sharp shale
foggy kiln
It's been done , I gave all that I could
carmine hedge
Well...I guess I'll wait tomorrow's mantainance
I read that some people reinstalled but still have the bug
foggy kiln
Ironically , thank God I could remember the event involving the maids, because one of them , I believe her name started with a d I think, was my first 5 star or considered five star ship😅
timber sky
@sinful yoke Do I really need to make a new account? They did say to provide my new UID when I make a new onr
*one
sinful yoke
to do account recovery you will have to make another account and add a bind to it
foggy kiln
Well , I have that account I mentioned that was open in order to start the game
And I'll begin binding it now to another Facebook I have
grim steppe
I just did a fresh reinstall after the whole new update from the play store breaking thing fiesta
most seems to works fine, except for ships missing voices like Drake
did a data repair check and no exception was founded
same goes for l2d check
so I assume I will have to wait for this "bug" to be properly assess?
grim pike
so uh you guys are experiencing too the artworks not showing bug?
for some characters and skins
timber sky
@sinful yoke Do I make a new account in the server I was in?
sinful yoke
any server works
@grim pike try a file asset repair in in game settings, let me know if it helps or not
@grim steppe what is your UID?
grim pike
Yep already did that and nothing changed
grim steppe
@sinful yoke
sinful yoke
got it, have you tried reinstalling yet?
grim pike
I've read that a lot of other people are having the same problem
sinful yoke
@grim steppe thank you, I will let staff know your issue is still there
lucid fox
Hi there. My game is stuck on the loading screen when trying to start a battle. It always stops exactly at 99.32%. I have installed the latest version from the Play Store and already did the game asset repair. Any ideas what I could do about this?
sinful yoke
you will have to try a reinstall, please make sure your account is bound first
brazen salmon
I just did a fresh reinstall after the whole new update from the play store breaking thing fiesta
most seems to works fine, except for ships missing voices like Drake
did a data repair check and no exception was founded
same goes for l2d check
so I assume I will have to wait for this "bug" to be properly assess?
I have the same problem, mostly new ships (french event ones since Tartu and pr3 Cheshire I noticed) have no audio but the game is fully updated and data repair checked too. The rest seem to be working fine.
raw axle
Same here
lucid fox
you will have to try a reinstall, please make sure your account is bound first
Wanted to avoid that but if that's the best option I'll go with that.
boreal sphinx
hello, my chapavey is bugged, wont show picture in dock
sinful yoke
please let me kmow of your UIDs for those missing ship textures and audio files after fully updating
@boreal sphinx have you tried a file repair yet?
foggy kiln
Ok I found out what is been doing wrong false alarm😅
sinful yoke
yep
timber sky
@sinful yoke I need to give them details of my new account right? And does my old name get replaced with the new one?
brazen salmon
please let me kmow of your UIDs for those missing ship textures and audio files after fully updating
@sinful yoke Rist - UID 269971141
(Audio update v.114; Live 2D Update V.149)
Thanks for the help!
boreal sphinx
already did repair
sinful yoke
@timber sky nope, they simply move your bind from one account to your main account
sinful yoke
@boreal sphinx can you try a reinstall? if file repair isn’t helping, staff are advising people do reinstalls (make sure your account is bound)
leaden surge
would reinstall but i assume waiting until maintenance is a valid option too?
like
if no rush
sinful yoke
I cant guarantee it will fix it, so thats up to you
leaden surge
F
sinful yoke
we are trying to get more information on the persistent bug, which may have to have a fix come after the maint
boreal sphinx
F
boreal sphinx
also is it possible to rebind to new yostar account? I lost my access to previous email
now I can only login through my facebook
sinful yoke
@grim pike can you give me your UID?
raw axle
@sinful yoke# tech support The only problem I seem to be having is the missing voices
sinful yoke
@boreal sphinx you must contact customer support in order to change/remove an existing yostar account 
boreal sphinx
oh okay thanks for the help. reinstall the game recover my chapayev art
sinful yoke
@raw axle have you tried a reinstall or file repair?
raw axle
@sinful yoke yes I did twice
sinful yoke
@raw axle what is your UID?
raw axle
@sinful yoke UID 67186292
lucid fox
Hi there. My game is stuck on the loading screen when trying to start a battle. It always stops exactly at 99.32%. I have installed the latest version from the Play Store and already did the game asset repair. Any ideas what I could do about this?
you will have to try a reinstall, please make sure your account is bound first
Thank you, @sinful yoke! The reinstallation worked for me!
sinful yoke
good to hear 
raw axle
@sinful yoke what should I do
sinful yoke
standby for a fix/statement from staff, we've alerted them about the issue
raw axle
@sinful yoke ok thanks
steel atlas
players>my boss node isnt appearing
kawaakari>reinstall
sinful yoke
boss node would just be a restart 
steel atlas
nah just reinstall every time something breaks 
timber sky
@sinful yoke I can't bind my Facebook and Yostar accounts these pop up
I don't have Twitter fyi
sinful yoke
if your FB doesnt bind, it looks like its connected to another account, are you sure you didnt bind your original account?
timber sky
I did bind both accounts
@sinful yoke
Should I also send a message of my new account?
sinful yoke
have you tried logging into your binds to get access to your original account?
dreamy yoke
reinstall works , but my cheshire is mute now 😥, okay I'm just waiting till this bug fixed
sinful yoke
what is your UID? @dreamy yoke
timber sky
The only time I did that is when I reinstalled the game, which was around 2 months ago @sinful yoke
dreamy yoke
@sinful yoke Selinn |
134370086
sinful yoke
thanks! @dreamy yoke
@timber sky assuming you're trying to get back into your account, can you try logging into the binds on your original account?
timber sky
How do I > @timber sky assuming you're trying to get back into your account, can you try logging into the binds on your original account?
@sinful yoke How do I do that?
As I said I lost my original account
sinful yoke
login at the title screen of the game on the left side
did you accidentally overwrite it?
timber sky
login at the title screen of the game on the left side
@sinful yoke Yes by going to Amagi instead of Sandy
sinful yoke
try changing the server from amagi to sandy
timber sky
@sinful yoke THANKS I GOT MY ACCOUNT BACK! BACK
frank swift
not yet, I'll wait for next update and if it still not fixed then I'll reinstall
I can still pretty much play the game but it just some ships not showing so I don't need to fix this immediately
carmine hedge
Hey, question about the Gems. I live in Denmark, use an iPhone and earlier today I was about to buy the $39.99 gem pack, (About253 Danish crowns). But when I should confirm the purchase, the price was suddenly 339 danish crowns, wich is $53,58. Why is this? Also, my collegue at work tried to buy the same gem pack on his Android device and he should pay 325 danish crowns ($51,36). Why is the final price higher than the one advertised?
Also, why was the price slightly different between us?
sinful yoke
apple's conversion rates and taxes/fees are unfortunately not up to us
carmine hedge
I spoke to Apple today about this, as I believed it was due to their conversion rates, but they have no play in this according to them. They only take a 30% cut or so from the sale.
sinful yoke
unfortunately I have no idea then, staff have told us before that apple and google decide in the end what the prices can rack up to be
carmine hedge
That contradicts the Apple support employee. But I will try call them again. If this is the case thu, the price in the game needs to be changed, so it reflects the final price with all the taxes/fees
sinful yoke
ingame it will always show price in USD, if the price you see is different when selecting it, its out of the apps's hands
spring grotto
@scarlet basin If you mean for infinite loading, yes it's happening to some people due to the recent update. You will unfortunately need to fresh install to fix the issue (be sure to bind your account in the settings menu beforehand if you haven't already)
carmine hedge
The price ingame is misleading. Thats my point. In Denmark, if you put a price tag on something that says $39,99, then thats the final price WITH all taxes/fees etc.
hushed bloom
the point made was the misleading practice is employed through apple/google, odds are there are other fees a simple exchange rate does not account for
sinful yoke
also not to mention not everyone gets sale tax etc 39$ is the base price
exchanged currencies often have to pay much more due to conversion rates and conversion fees
carmine hedge
We have a 25% sale tax in Denmark. So that would be 49,99, and not 54,50
But seeing as this leads nowhere, I'll try contact Apple again.
fallow socket
Hello I am not able to play pvp anymore
Game loading screen blocks at 98/99%
Every other game mode works fine
sinful yoke
can you try reinstalling? @fallow socket that should fix the issue
crisp olive
I had the exact same problem as CrimsonWolf and I reinstalled, but now I can't get access to my old account
and im pretty sure i had my account binded
sinful yoke
did you bind it previously?
can you try double checking that you're logging in to your server?
fallow socket
@sinful yoke reinstalling work thank you
dawn karma
i cant launch missions anymore they get stuck at 96.72 percent everytime
cant play anymore
sinful yoke
you need to reinstall to fix the issue, make sure your account is bound beforehand
inner mauve
Oh my
carmine hedge
If I reinstall to fix the exercise issue, will I loose my saved gear sets? I've heard they're only stored on your actual phone
inner mauve
I need to reinstall?
sinful yoke
gear sets are client side, so I believe they might clear
carmine hedge
Hmm, maybe I'll hold off then. Just to make sure my understanding is correct, is there a WIP fix for the loading issue that won't require a reinstall? Totally fine if it takes a while, just want to save my gear sets if I can 
inner mauve
http://imgur.com/gallery/f4ix7sx
Some 2D pics of my shipgirls are missing
And infinite loading
Reinstall?
sinful yoke
to fix infinite loading you must reinstall
@carmine hedge the fix is to reinstall 
im sorry to say
for the missing ship textures, its a known issue and staff will have to send a hot fix out for it
carmine hedge
Dang 😦 Ok, well, thanks for your help regardless
slim zodiac
@sinful yoke damn you're a lifesaver, I had the no pics bug and loading stuff, I reinstalled the game, but then it wouldn't let me login with my facebook... I came on here, and before I even asked anything, I saw you posted regarding trying to change servers, which I did, and that worked perfectly 
sinful yoke
glad to hear you're in!
finite shoal
Hi, is syncing AL with just a Yostar Account?! Safe or should I sync it with more services? Tbh I'd rather use only the Yostar one unless it's not enough.
sinful yoke
one is good enough
finite shoal
How does the Yostar sync work? Put my email and when needed they send me a code like Arknights?
spring grotto
Yepp. Whenever you need to retrieve your account (or your first time binding it to Yostar), just put in your email, generate a code, get the code from your email, and then input it
finite shoal
Nice, glad I don't need to bind my acc with Facebook. 
frigid tendon
Anyone having issues where load screens into battle get stuck at around 98 - 99% for eternity?
and consistently as well?
.........f, gotta reinstall!?
spring grotto
Unfortunately, yes you do
faint terrace
vapid imp
came to ask the same thing, as long as the account is bound to my fb account i shouldn't worry, right?
spring grotto
Correct. Your account will be fine on FB 
restive raptor
Noob here I cant seem to view my past juustagram pics and 1 picture in the gallery featuring akagi and kaga.
Can please @me if theres a solution, thxs.
scenic mural
War archives loading stuck on 99.02%
I restart, attack, and still gets stuck to 99.02 loading.
strong heron
same, reloading to see if it helps
unreal steeple
same problem but 89.00%
scenic mural
First attack also doesn't go through. It gets stuck on this screen and you can't do anything besides close the game because you can't click retreat, switch, attack, home, anything.
War archives is bugged.
Data keys wasted
tawdry abyss
not sure if i ask in right channel but after i reinstall the game live 2d are not moving, what do i need to do?
scenic mural
Nvm it's not just war archives. Even normal stages.
teal light
EVEN DAILY MISSIONS GET STUCK
carmine hedge
Wasn't this supposed to have been fixed?
teal light
best hotfix ever
rigid sluice
won't let me go into battle the game stays at 94.4
grim steppe
try to do the "data repair" thingy in the settings
if it doesn't help u have to reinstall the game
humble ingot
Wasn't this supposed to have been fixed?
@carmine hedge
Is it probably your connection? It seems like the images did not load correctly
carmine hedge
My connection is perfectly fine
rigid sluice
reinstall the game you know how long it takes
teal light
@carmine hedge
Is it probably your connection? It seems like the images did not load correctly
@humble ingot no it's the data it got corrupted
humble ingot
Aaah
rigid sluice
@carmine hedge if mine is ok too
chilly tide
Data repair doesn't help... 300mb data corrupted but it doesn't repair automatically...
Reinstall is the only way...
visual jetty
ingame update & googleplay update is hv different update r8?
teal light
yeee
visual jetty
ok,coz im just update in game only
chilly tide
Dunno... After data repair doesn't help.. i just straight reinstall the app...
minor turtle
Does anyone have idea what this bug is? I'm pretty it is a visual bug because when I log in the research go back to the real numbers
sinful yoke
if you are stuck at 98% loading or of the sorts, you need to reinstall to fix the issue, please make sure your account is bound before so
@minor turtle known bug
teal light
ok,coz im just update in game only
@visual jetty attacking works or you get stuck?
visual jetty
idk i havent try it
scenic mural
A full reinstall? The repair in the settings doesnt help?
visual jetty
@teal light le me try exercise 1st
teal light
ok @visual jetty
sinful yoke
if you are missing ship CG and voice files, you can attempt a reinstall(not guaranteed fix) as well or wait for a patch
rigid sluice
this has to be a joke good if support can not do anything else I will have to reinstall it
visual jetty
ok
@teal light my exexcise is fine
sinful yoke
the fix, is to reinstall
teal light
ah
visual jetty
idk if other sortie
scenic mural
Does repair assets not help or does it have to be a full reinstall? Because I only have limited data for the time beimg
sinful yoke
support cant help you until you try
teal light
so it's google play update glitch
visual linden
HI there. I was experiencing the 99% loading issue and I reinstalled the game. Afterwards, it seems like my l2d and voice lines for the more recent ships stopped working. I've repaired assets and repaired l2p but both say that I'm up to date.
sinful yoke
@scenic mural currently repairing assets wont help the 98% bug or the missing textures
@visual linden known bug, please wait for fix
visual jetty
HI there. I was experiencing the 99% loading issue and I reinstalled the game. Afterwards, it seems like my l2d and voice lines for the more recent ships stopped working. I've repaired assets and repaired l2p but both say that I'm up to date.
@visual linden make sure u alrd dl voice pack
scenic mural
Yikes. I'll wait for the others then to see if it fixed it. I dont have the data to do a full reinstall
neat drift
So basically it's a damn near full reset followed by contacting Yostar to fix it?
scenic mural
Thanks btw
visual linden
Yep, I've downloaded both voice and l2d packs.
sinful yoke
no one said to contact yostar 
sinful yoke
if its a known bug, that means it is out of our hands and up to staff (who already know about it, hence known) to fix it for us
neat drift
I'm in a damn near panic because when I reinstalled it and generated my code to log in, it was like "Nope you start all over."
sinful yoke
make sure you are logging into the server you usually play in
it will default to amagi
sinful yoke
are you logging into avrora right ow?
neat drift
No.
sinful yoke
can you.. try logging into avrora?
sinful yoke
can you log into all servers just to make sure its not in one of the other servers?
sinful yoke
do you have your UID?
neat drift
No. Not offhand.
sinful yoke
you may want to double check the email you're using (if you have multiple) its possible you may have bound with a different one
carmine hedge
I'm having trouble loading in to fights
scenic mural
Can anyone ping me if full reinstalling the game helped the "stuck on loading screen / can't attack" bug? If that's okay.
neat drift
Shit.
carmine hedge
The loading screen gets to 98.5% then stops
scenic mural
Yes, and tech support suggested a full reinstall
sinful yoke
I can speak for multiple people that it has helped them but I understand your data concerns, you can wait for the next patch but I cant guarantee that will help the bug
carmine hedge
What information do I need to do a full reinstall
scenic mural
I see. Thank you
sinful yoke
just make sure you bind your account beforehand if you havent already (for more info you can check pins on how to do so)
its never a bad idea to keep your UID somewhere though such as a screenshot
neat drift
Yeah. Next time I'm doing that.
sinful yoke
its located on the screen where you can press the button to change your secretary
neat drift
Fuck me running sideways. It's fixed. I had to verify through twitter.
Bless Yostar and their multiple verification factors.
carmine hedge
What did you do?
sinful yoke
3 binds never hurts!
neat drift
If your account is bound to your Facebook, Twitter, or Whatever email you have, check all three.
I went through Twitter and it saved me.
carmine hedge
Aight lemme try
neat drift
I am never underestimating the power of twitter ever again.
sinful yoke
good to hear, make sure you double check the email you have bound to your account in the event you ever want to use yostar binding to login
neat drift
Yeah. I just did. And it's my main gamer one. For most of my phone stuff it's usually through my phones email. I should have remembered.
teal light
Twitter saved your account thank Twitter
sinful yoke
and just to ease anyones concerns, account recovery IS possible, but we of course recommend binding your account before doing anything
neat drift
Kawaakari was the real MVP. They walked me through the process so I didn't enter a full panic.
So, thank you for that.
teal light
yes thanks @sinful yoke
neat drift
Damn.
carmine hedge
I can't go into a mission
sinful yoke
this is after a reinstall?
teal light
loading bug?
carmine hedge
And two of my secretaries aren't loading in
loading bug?
@teal light yes
Stops at 98.68
teal light
oh that's unfortunate i am suffering for it too
neat drift
I guess I'm not doing any missions till it's fixed.
carmine hedge
Damn
teal light
quick fix + compensation
sinful yoke
@carmine hedge you reinstalled and its still stuck loading?
teal light
bind account and give it a shot
sinful yoke
if you have any concerns about logging into a bind, check the pinned image for steps and pictures on how to bind your account and then how to login to it after a reinstall
carmine hedge
I screenshot my UID
teal light
i gonna wait for fix
carmine hedge
I have it linked to Twitter and FB
sinful yoke
(the most important part when logging in is checking the server )
sinful yoke
it will automatically default to Amagi, but you can simply change the server by pressing the change server button at the title screen
teal light
Sandy gang rise to bless our godness
sinful yoke
good luck 
@carmine hedge
teal light
same @carmine hedge
raven parrot
Can't do exercises either RIP rank
keen pollen
cant do exercise
teal light
RIP any attack attempt
sinful yoke
to fix the loading issue you must reinstall so if you want to save your rank I recommend reinstalling (make sure your account is bound beforehand)
teal light
@sinful yoke i can just delete game data without full reinstall?
sinful yoke
deleting version.txt I believe will reinstall the game almost entirely but I am unsure if it will help
teal light
so google play reinstall its my best bet
sinful yoke
yes
teal light
dang it but it's worth the shot
sinful yoke
to fix the loading issue at 99 you must reinstall unfortunately the missing ships may persist, but know that is a known bug and staff will get to it soon
teal light
sinful yoke
make sure your account is bound beforehand
pine spire
Thanks for the advice
true ibex
@pine spire we got same problem
carmine hedge
Aight we're halfway there
pine spire
this is somehow affected a lot of peeps
neat drift
It's a known bug. Unfortunately.
teal light
skin loading bug it's already a known bug, we gonna wait for staff to fix it
sinful yoke
yes, it is due to the optional update and the hot fix that was sent out
the hot fix was intended to fix something else (which was fixed) but some bugs trickled in 
teal light
a bug it's fixed, but another one spawns
carmine hedge
Game development is like 4D Jenga
true ibex
Wow
teal light
Y E S
proud surge
are you guys talking about the bug where the loading bar for mission gets stuck at 98.80?
carmine hedge
are you guys talking about the bug where the loading bar for mission gets stuck at 98.80?
@proud surge yes
teal light
yee
proud surge
yeah I just experienced it lol
pine spire
Very much so
teal light
full game reinstall it's recommended
carmine hedge
How am I suppose to full retrofit Sandy now?
proud surge
does it fix the bug?
teal light
How am I suppose to full retrofit Sandy now?
@carmine hedge i was going to do the same thing too
neat drift
@teal light you know how bugs go. Fix one fifty more pop up. I'm going to elect to be patient. I at least got my dailies out of the way.
teal light
same
carmine hedge
The OP Dumbass is at full strength
true ibex
😩
sinful yoke
@proud surge a reinstall will fix the loading bug yes
teal light
@teal light you know how bugs go. Fix one fifty more pop up. I'm going to elect to be patient. I at least got my dailies out of the way.
@neat drift clever answer indeed
proud surge
eh...im not too comfortable with reinstalling the game
my stuff got yeeted when i did that with a different game once
sinful yoke
make sure your account is bound beforehand and you should have no issues when getting back to it
teal light
sinful yoke
otherwise, we are strongly suggesting everyone experiencing the issue to reinstall since its the only fix for it that we have
true ibex
So I cant see choukai for a while now?
carmine hedge
Trust in Yonathan Yostar, @proud surge
teal light
First step complete now to download assets
proud surge
ill just have to double check to make sure its linked
sinful yoke
if you need any help on how to bind an account and how to login to a bound account, check the pinned messages
for any more questions you can ask here
carmine hedge
Um
sinful yoke
I believe that screen is asking for permissions to files
carmine hedge
Dammit
sinful yoke
normally its in english though 
carmine hedge
The Google Play store is stuck on 99%
true ibex
Then ganbatte azurlane staff
sinful yoke
@carmine hedge from our other assistant:
If you mean from the Play Store, make sure that you have enough storage on your device for it and as well, if it's only showing about 480MB or so, that's just Google not showing the correct update size (the update is larger than that) so you just need to wait for a bit and it'll eventually finish
true ibex
proud surge
for me it says the games 1.9gb, im assuming thats the correct file size
teal light
proud surge
but damn thats a lot of 2D girl textures lol
sinful yoke
@proud surge it is somewhere between 2-2.5gb
teal light
visual jetty
did it safe if i never update my AL APP in googleplay?
iknow we hv bug update RN.....but i just asking about it
sinful yoke
@true ibex @pine spire regarding your missing ship textures, what kind of phone are you on etc iOS or android?
pine spire
Let me check
thorny ingot
pine spire
SM-A305GN/DS also android
true ibex
I'm on android
sinful yoke
totally recommended to install on wifi because data can corrupt your files when installing
thanks!
pine spire
Oh
true ibex
Phone type is oppo a9 2020
pine spire
Thanks for that then
raven parrot
Is there supposed to be ink stained steel sakura login screen? 💩
carmine hedge
I never thought I'd be so relieved to hear Atago's Onee-san quote again
sinful yoke
no, it is part of the bug @raven parrot
true ibex
Is there supposed to be ink stained steel sakura login screen? 💩
@raven parrot
Hahah before I update its essex cleve enty, but now its isss too
carmine hedge
Thanks to everyone that helped. Everything's back to normal
Time to overpower the dumbass
proud surge
i cant switch out of amagi server
teal light
well full reinstall worked
sinful yoke
tap the button that says amagi and it will bring up the server list @proud surge
sinful yoke
@coral phoenix do you have iOS or android
coral phoenix
Android
sinful yoke
have you tried a file repair ingame or reinstalling?
coral phoenix
Not yet. It happened suddenly. I'll do it right away.
visual linden
Reinstalling fixed the missing ships for me. but you'll get the missing voices/l2d bug
a small price to pay for their return
proud surge
it let me switch the server this time, yay
sinful yoke
noted!
proud surge
had the same issue, but downloading the audio update fixed it for me so far
Reinstalling fixed the missing ships for me. but you'll get the missing voices/l2d bug
visual linden
Hasn't fixed it for me unfortunately.
But it seems to only be for specific ships
So far it seems voices are missing for PR3 ships
coral phoenix
It still doesn't appear Sirius.
visual linden
I haven't combed through all of them
sinful yoke
yes, it is pr3 only it seems regarding missing audio
proud surge
might just be for the ships i have than i guess
visual linden
In terms of the missing l2d it looks like only the Skybound Oratorio l2d skins are gone. Like jean bart, Le mailn and the rest in that patch.
coral phoenix
I will have to download the game again?
visual linden
I have too many skins so I don't think I'll sift through them all
sinful yoke
yes, the french ships are having issues with L2D
@coral phoenix you can try but unfortunately I cant guarantee that will fix it
coral phoenix
Looks like I gotta wait, then.
visual linden
Aslong as it's being worked on that's good enough for me
sinful yoke
yep missing textures is a known bug
tropic raptor
After reinstall all my secretaries missing audio on main screen and L2D animations, but in dock it's fine with audio
coral phoenix
The reinstall would be a hassle.
raw axle
Actually some of the regular ships doing it including Helena retrofit the Minneapolis oath skin and others from sky bound
visual linden
Has anyone found any other missing voices besides the pr3 ships?
sinful yoke
@forest pilot are you on iOS or android?
forest pilot
android
raw axle
@visual linden yes
forest pilot
I can just change to other ship and they'd still appear, just Swiftsure is gone
for now at least
sinful yoke
noted
visual linden
@raw axle which ones
severe pebble
My Queen is missing as well
sinful yoke
@severe pebble are you on iOS or android?
severe pebble
Android
raw axle
@visual linden Ships from skybound Helena retrofit at least Minneapolis oath skin those are just the ones I checked though
coral phoenix
ANother thing as well, it doesn't hit 100% when begining an exercise.
Looks like I gotta do the reinstall now.
If it has become this severe.
sinful yoke
make sure your account is bound beforehand
coral phoenix
Okay, I have it with Twitter.
young plank
Anyone getting this bug right now stuck at 98% I started a new fight and again stuck at 98%
warped hound
All ship from Skybound Oratorio or latest patch like helena retrofit(base form got voice), jeanne and richelieu have no voice even when latest audio update downloaded?
sinful yoke
it seems that way yes
@young plank to fix that issue you must reinstall the game, make sure to bind your account beforehand
young plank
U.u thanks well better start downloading it now
harsh tusk
Swiftsure is also gone for me, is there a reason why?
true ibex
If its not working I'll try to put this game in rice
harsh tusk
The fleet that used to have her won't load into battle anymore either.
sinful yoke
do you mean it gets stuck at 98/99?
harsh tusk
Yep
sinful yoke
to fix that issue you must reinstall the game, make sure to bind your account beforehand
harsh tusk
I bound it to yostar through Gmail, is that enough?
sinful yoke
yep! if you need any info on how to login to it, check pins
harsh tusk
Cool! Does this fix swiftsure not showing up as my secretary anymore as well?
sinful yoke
unfortunately we dont entirely know, if it doesnt, know it is a known bug
harsh tusk
Okay, thanks for your help!
mental sentinel
something happened with my game, when i log in there's the Nagato picture from the event and when i try do a stage it loads until 99,19% and nothing more than that
sinful yoke
to fix the 99% bug you must reinstall the game
please make sure your account is bound beforehand
true ibex
So... All the bug required reinstall just for now?
mental sentinel
so i have to do that as well
swift arrow
sinful yoke
just the loading issue one
swift arrow
Ok ty for the help
next tusk
What about the invisible waifus
mental sentinel
This happens to me
next tusk
Reinstall again?
sinful yoke
you can reinstall but I cant guarantee it will fix it
mental sentinel
And this as well, so I must reinstall
next tusk
Im thinking i should wait for maintenance... Maybe it'll be fix
cedar galleon
Emile maid live 2d is gone?
north quarry
Devs my game keeps freezing at 98.11 in exercise
cedar galleon
No it's not fixed. No live 2d for emile
olive sluice
Hello i am having this trouble after i updated the app. A lot of the images are not loading and when i go to battle it sometimes get stuck loading. Should i reinstall?
final cosmos
@olive sluice yes
coral phoenix
Yeah, it's best to reinstall if this is happening.
olive sluice
Thanks i hope it fixes it
final cosmos
its happening to everyone
olive sluice
D:
coral phoenix
The Exercises are working properly now.
Also, the game is functioning very well in 60 FPS.
Too smooth.
Wouldn't be good once the newest version comes out, right?
If these bugs keeps happening.
brittle mason
swift arrow
Fixed the infinite loading screen after reinstalling, ty
bold temple
hi so i have a question
i reinstalled my app due to the swiftsure bug
was i suppose to press the twitter link and press authorize app to reinstall my data that i bound to my twitter account?
sinful yoke
you are supposed to login at the title screen with twitter on the left side of the main menu
if you bound it, that is
sinful yoke
make sure you are logging into the server you usually play in
rigid sluice
you have to install the game and they are fixed although of course you waste a lot of time installing it again
bold temple
wasn't paying attention to the server name
sinful yoke
@warm pagoda to fix the infinite loading you have to reinstall, make sure your account is bound before doing so
warm pagoda
Alright will do
bold temple
and pay attention to your server name
warm pagoda
You mean the server I'm playing is it?
bold temple
yes
warm pagoda
Alright will do mate
rigid sluice
@warm pagoda you have to install the game and they are fixed although of course you waste a lot of time installing it again
warm pagoda
What you mean😅?
coral phoenix
If you guys that just reinstalled the game, make sure the audio/L2D are properly updated. Richelieu, Béarn and a few others are mute.
I'm updating the audio properly.
And it works.
sinful yoke
a hotfix was just sent out
coral phoenix
Oh, gotcha.
wanton topaz
I don't know if anyone else is having this problem, but my secretary won't show on the home screen (I even tap on where the portrait should be but there's no reaction), and when I go to change the secretary lineup a couple of the characters had a missing portrait, even though I can go into the dock and they show up just fine.
I tried closing, then reopening, the game three times, but that didn't fix it.
trail cave
i cant add ships to my dorm, it always tells me invalid input, now i have 3 exp boosts running without any ships in the dorm and no way to add one
coral phoenix
Restart the game.
dim pendant
cobalt cobalt
Help. Ning Hai L2D doesn't show up and pressing the secretary tab freezes the entire game
I already downloaded the new update btw and reinstalled
short ingot
I always stuck at 98.25% at loading screen before any sortie after I installed the non-mandatory update. Had anyone experience it?
cobalt cobalt
@short ingot sadly you need a reinstall to fix that one
vast quartz
@cobalt cobalt what device are you playing on?
coral phoenix
It worked with me.
cobalt cobalt
@vast quartz Huawei P30
short ingot
@short ingot sadly you need a reinstall to fix that one
@cobalt cobalt oh so it is known, thanks btw
vast quartz
try reopening the game should have a new hotfix for it
short ingot
try reopening the game should have a new hotfix for it
@vast quartz But I see no hotfix
vast quartz
o that was for @cobalt cobalt
cobalt cobalt
Ah @vast quartz I already downloaded that one but still to no avail
vast quartz
@short ingot if you are stuck at 98%, then you have to restart
cobalt cobalt
My Richelieu works just fine tho
split flame
Probably an easy answer, but just wanna make sure:
I've changed my nation of residence. Went from US to UK. I would like to change my Google play store locale to the UK store. Google says I can't make another change for 365 days, so it's locked to it for a year if I make that decision. It seems like AL is on the UK play store, so would this in any way screw with my account/ability to play on my phone/emulator? I only know that it would mess with payment options and I'd have to readd them, but that's a Google issue
So many typos holy shit sorry lol
vague zinc
so what time is the maintenance starting in eastern standard time?
spring grotto
@split flame Hm...I'd imagine not ideally. Should play as normal aside from general billing specifics and currency and what-not
@vague zinc Around 1AM
vague zinc
Thanks, gonna be a sad morning
brave dawn
server rest is usually midnight PST
vague zinc
spring grotto
Got my timezones mixed up there for a sec
split flame
If I'm playing AL while set to the UK play store, are gem costs converted to the different currencies to be equal value or is it like... $80 -> £80? That's a big hike from conversion if so
Or is it just all dollars
proper cargo
98% bug not fixed?
dawn apex
stuck at 98%; the only one to fix it just reinstall it?
proper cargo
I reinstalled
spring grotto
@split flame Hm...I can't remember the exact details, sorry. I think it's converted but don't quote me on that
And yeah, for the 98-99% loading, unfortunately you will need to reinstall
tropic rose
split flame
Oof. Tempted to just make another Google account specifically for uk stuff then
I'd rather not pay 30% more for the same exact thing
river furnace
so I was having issues with Azur lane with the 98% bug, so I uninstalled it as per the advice. I go back to the play store, hit install, it instantly says it's downloaded, I try to launch the game, it asks for storage permissions, which I say yes... then it just sits at a black screen
how do I get it to reinstall correctly?
nvm, I got it
had to uninstall for all users, despite being the only user
opaque fiber
@spring grotto this is when I open the app, do I still uninstall the whole game and download it again or do I offload the app and download it that way (Apple btw)
spring grotto
Hm....I'd suggest trying a different network connection first if possible just to rule out any network errors as a simple first step. After that, try offloading it. Then as a last resort, try a full fresh install
hexed notch
The hotfix this morning fixed the voices and Live 2D problems (for me at least) (after the hotfix install, I had to update the voices and live 2d assets)
opaque fiber
The only other network connection is my cell data, do I try use that?
spring grotto
Yeah, I'd just try that real quick just to test it out
opaque fiber
Still the same error message
spring grotto
Okay. You could try offloading if you'd like as well to try it. Though a reinstall will most likely be the solidest solution
opaque fiber
I’ll just do a complete reinstall then
zealous kestrel
Didn't the the loading stopping at 99% happen when you updated the game
slender root
glossy topaz
I cant do my dailies 
zealous kestrel
Thats what a lot of people are saying to fix it. Has anyone brought it up to the dev team?
lean vale
any confirmation that it actually works as a fix?
glossy topaz
Do I really have to reinstall? 
sinful yoke
@lean vale I can speak for many people that it fixes it guaranteed
lean vale
cheers
sinful yoke
@glossy topaz you can alternatively wait for the patch if you dontwant to reinstall
glossy topaz
It will take too long...
pine spire
Ok i reinstalled, unstalled the old one and downloaded 1.90 gb, vestal doesnt even show up, atk loading screen still stuck now im just trying to repair it by the option way hut it stucks at 0% and says "complete after 1 minute without even trying to download the file
maiden solar
uh why i got stuck at 98.82% when i do battle
i wanna farm pr...
maiden solar
wow so my wifi isnt suck
pine spire
maiden solar
well i guess this is early maintenance by yostar bruh
bronze folio
sinful yoke
@maiden solar reinstall to fix loading issue
@pine spire missing textures does not keep you from farming PR , wait for the maint and the issue should be fixed, there was a hotfix sent out that was supposed to fix it, but I think you reinstalled after the hotfix was sent out
molten arch
When I started the game I'm still getting the ISSS home screen, and my ships are disappearing. Do I need to reinstall?
sinful yoke
@glossy topaz what you decide to do (reinstall or wait for maint) is not our issue, sorry to say, intern will tell you to do either option as well
@molten arch you can try a file repair for assets but I think it may not help as much as a full reinstall, if you do decide to reinstall, make sure your account is bound
molten arch
How do I file repair again
pine spire
Oh, then il just wait for the fix
vast saddle
Is it possible to unlink Twitter account without logging into Twitter? My Twitter account got suspended and they haven't responded to my support ticket in over a week..
sinful yoke
no its not possible, you can contact customer support though to unbind it for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
vast saddle
ok thanks
maiden solar
@maiden solar reinstall to fix loading issue
nani i need to redownload all 3gb voice and l2d :((
fricc my lief
sinful yoke
you can also wait until after maint if you prefer
prime vale
sinful yoke
need to reinstall or wait for maint if you prefer to fix it
polar sky
Do guests lose their accounts after a maintenance?
sharp pier
Great, there goes this season of pvp...
sinful yoke
for anyone on iOS experiencing 99 issue after updating the game, THEN dling the hotfix, can you please take a screenshot of log mode at the 99% screen?
/logmode
carmine hedge
sinful yoke
@polar sky no but we HIGHLY recommend binding your account at any period of time
long bay
sinful yoke
wait for maint
polar sky
@sinful yoke alrighty i made a twitter just for this lol
rugged widget
On Avrora, 6-1 of Story Map, I can run every other stage without issue. When I try to engage boss fleet the stage will not finish loading. I cleared cache, but no change. Repaired the game, still no change. Then I rebooted phone. Still no luck.
wind portal
rugged widget
Scrolled up. Seems this is a known issue.
rugged widget
This is on Android btw.
sinful yoke
wait for patch
rugged widget
At this point I suppose I have to. 😝
viscid rose
wide siren
guys I cant login!! it says Maintenance i dont know what that means!!
nova hinge
dawn meadow
timid tartan
Not sure if serious question or memeing
half heron
carmine hedge
Hello
I know that the app update in the play store is not mandatory but its kind of annoying to see one app not updated lol
Are there any problems present if i update the app now?
spring grotto
Not that we know of. It should have ideally been all fixed after the maintenance
fathom sand
Does anyone know why a bunch of skins didn't get added into todays patch?
JP/ had 14 skins more that got added
but not for NA
spring grotto
lime grail
Not a single ship fI spent 80 cubes and did not get the event ship. Not any at all.ell beyond 80 cubes. (Lex server)
karmic hamlet
This randomly came up
urban willow
How is this possible ?
karmic hamlet
Ok
lime grail
I spent 80 cubes and did not get the event ship. Not any at all.
fathom sand
it's nothing to be worrie about mate
spring grotto
@karmic hamlet Yes, just press hide
@lime grail Not a bug or anything. Just RNG. And 80 cubes isn't all too much
lime grail
i have only 100
fathom sand
@lime grail you just have horrible RNG gl next time.
I used 890 cubes and didn't get Tosa
polar goblet
Hi, I just bought some gems but the transaction never went through. I have the receipt
fathom sand
@lime grail if you play the game, doing comission, buying cubes from PvP shop and normal shop, doing weekly mission.
You normal get around 300-450 cubes a month
@polar goblet you can e-mail yostar, and they will help you out mate
@polar goblet al.cs@yo-star.com, give them the information + receipt
polar goblet
Ty ty
vapid valley
Hello are servers are up an running ? There wan no anouncement if patch was finished - that why I ask. And I like to be sure than sorry because of some "usual after patch issue".
fathom sand
take like a print screen of it
@vapid valley, yeah been up for around 15 minutes now
iron cradle
I’ve bought the lucky bag but did not receive anything...
vapid valley
Tahnk You kind man. May the Sandy-sama bless You and !
iron cradle
Anyone from yostar able to help?
fathom sand
@iron cradle al.cs@yo-star.com, e-mail them with information
And they shoud help you in no time
spring grotto
Also, do just double check in your in game mail before emailing them as the bag goes into there first
fathom sand
Yeah, if you are buying luckybag it comes into you're mail
spring grotto
If it's not there though, email them and they'll get it to you 
brazen salmon
@sinful yoke Just wanted to let you know the issue of the voices has been resolved with the maintenance after updating to the last patch; thanks for your help!
cobalt canopy
Anyone know about this problem, stuck at checking for updates
spring grotto
Most likely a network issue. Try restarting your device and/or network router. If that doesn't solve it, try another network connection if possible
sonic ridge
@cobalt canopy same with me
cobalt canopy
i restart the memu now it work fine
cobalt canopy
i really dont have any idea
scenic hawk
I need help loginig into my account I think I lost it after the update the only way I binded it was by twitter
quartz hedge
i need help=i got new phone and by mistake connected new account to FB,needed connect old
topaz sky
Then once u open the game login with ur Twitter at the starting screen @scenic hawk and once u are done with that make sure u select the correct server
scenic hawk
I did but it had me create a new account
topaz sky
Did u select the correct server?
scenic hawk
I haven't tried all the servers yet
topaz sky
Do u remember which server were u in?
scenic hawk
I think it was amagi
topaz sky
Okay then check all the servers
glossy hull
hello does this channal also provide support for azur lane cross wave?
topaz sky
@quartz hedge did u have your old account connected to FB?
quartz hedge
no,by mistake i connected new
topaz sky
@glossy hull I am not sure abt that u will have to wait for a mod to come online
glossy hull
like the one that have orange name?
glossy hull
oh okey
then if they do not where can i find the support? do they have seperate channal?
glossy hull
okey thank bro
quartz hedge
new account started today
topaz sky
Okay umm can u go to settings ingame
quartz hedge
in old or new?
topaz sky
Then in account u will have Facebook which u have binded it to click on it and unbind
U want the new account to be binded to a old FB account right?
scenic hawk
I tried them all none worked
quartz hedge
i want old account to connect fb account
topaz sky
Okay then in the old account go to settings and unbind it from the FB account u have binded it to and then bind to the FB account u want
quartz hedge
i cant bind it to facebook becouse new account is blocking it
topaz sky
Well then for new account u will have to use something else
Then unbind it from the new account and then bind that account to the old one
But make sure if u want that new account too u need either bind it to another FB account or Twitter or ur email
quartz hedge
i need only one account
topaz sky
Okay then just unbind it from the new one
quartz hedge
when i try unbind new from fb it says unable unbind
topaz sky
Okay give me a min I will check something and tell u
Do u have a spare email which u don't use?
quartz hedge
i have 3 email
topaz sky
Okay wait I am updating my game I will see if it works then I will tell you
crude moth
Anyone mind telling AL app size on their phone? With voice patch installed too
topaz sky
@quartz hedge can u use one of the emails which u use really less or dont use it at all to bind it the new account and once u do that they will ask u the code which they will send u on email type that and it will be linked to ur account and once that's done I think u will be able to unbind Facebook from it
quartz hedge
i can try
topaz sky
@crude moth 2.03 GB
crude moth
Egad! Oh my why is mine 3.91gb and its fresh reinstalled too..
crude moth
Phew got me worried a bit lol, tyvm for checking
topaz sky
If u go to files android obb u can check the size of obb there
@crude moth np
@quartz hedge just wanted to ask what is ur old account binded to though?
quartz hedge
old dont have any connection
topaz sky
Are u able to open the old account?
quartz hedge
both are open
topaz sky
Oh okay good cuz sometimes ppl lose their accounts if its not binded to something
quartz hedge
oh
topaz sky
For the time being try binding the old account to one ur main email too cuz that is safest way cuz it's a Yostar account basically and then the FB account too
quartz hedge
so i connect old to yostar button?
topaz sky
U can bind it to both Yostar and FB
quartz hedge
oh
topaz sky
Its just that if something happens to ur FB then u still have ur email/Yostar account binded to it
quartz hedge
k
topaz sky
Were u able to bind the email to new account?
quartz hedge
how i get that verification code?
topaz sky
It will be in ur email
quartz hedge
dont see
topaz sky
Dude did u click on the red thing once u gave ur email
quartz hedge
it came now
topaz sky
Oh okay
quartz hedge
old is connected to yostar now
topaz sky
Okay now try unbinding the FB account
topaz sky
Hmm idk what's the problem then, u will probably have to mail them to unbind it for u I guess
quartz hedge
i think needs use uid codes to force it
topaz sky
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
I mean if u still want to then u can mail them and provide the details and ask them to unbind the FB account from the new account
Details abt the new account its UID, server and username.
It will take atleast 5 to 12 business days if I am correct
quartz hedge
ok
topaz sky
And don't bother with the bot reply u will get after u send the mail
quartz hedge
ok
sour gorge
unreal steeple
I have a problem the coins disappear have a 15000 the game restart and now 7000
uneven moat
@sour gorge have you tried restarting the game
uneven moat
dusky coral
Wanted to buy a skin with some gems but the gems bought don’t appear on the account
And hi
surreal vine
Is anyone else having a issue won bluestacks? I keep seeing the screen be pressed on the bottm left of the screen and if I click into the docks and to a shipgirl i cant press anything anymore
exotic pebble
umm
is this bug?
its happen while im trying to build a fleet for doing hard mode map
and then its happen
steel atlas
oh dear god
exotic pebble
its still happen when i was turn back to main screen and come back again and its still there
not gone
ah yes
its back to normal when re:open the game again
but yea i want this bug or glitch is fixed because it think broke game experience and eye
please fix this fast as possible!
turbid inlet
Is this where I can get help with being charged twice for lucky bag
spring grotto
If you were charged twice, first attempt to contact Google or Apple (whichever you play through) and see if they'll approve a refund. If not, contact AL customer support and they'll help you out 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
AL contact options in case you need them
surreal vine
sigh
screen keeps clicking and the whole screen is viberating
i cant move the screen in dorm only zoom in and out.
dusk bronze
Game centre login got disabled and I lost my account pls help :c
stark relic
Yeah did they change the account binding process at some point? I also swore i bound my acc but cant find it now. Althoug last time i played was 2018.
spring grotto
@dusk bronze the game never bound to Game Centre. It only ever bound to FB, Twitter and Yostar. And you didnt have it bound to any of those 3?
@stark relic nope. It's always been the same. Check the pinned message in this channel for a visual walkthrough of the process
gritty hinge
Should have cleared it but it still shows 50%?
ok nvm now its cleared
well
sry
surreal vine
guess no ones got any idea the issie of mine? seems to be just bluestacks, but it doesnt do it for anything else, Arknighst or E7
dusk bronze
@spring grotto really? I remember uninstalling the app and binding it back to gamecentre
carmine hedge
I seem to be unable to buy the new Aurora Noctis Lucky Bag. It keeps giving me system error 19.
What should i do?
spring grotto
@surreal vine Yeah, unfortunately I personally don't have any clue for that issue as it seems really unique and just due to the emu
@dusk bronze Yeah, the game never supported it
@carmine hedge Hm....can you try closing the game, clearing the game's cache, waiting about 10 or so minutes, and then logging back into it?
surreal vine
stark relic
Ah well hopefully i can use my purchase info to restore it. I swear i bound it with something but none of my emails or social media is working.
carmine hedge
It didn't make any difference for me @spring grotto , but in all fairness, I think the issue lies with GooglePay and not Azur Lane, so nothing to see here. I'm moving along 😄
topaz sky
@surreal vine best thing to do would be restarting the emulator
@unreal steeple were u like building ships when the game restart?
topaz sky
Just asking but could it be that u bought something in the normal shop for coins before u started farming in A2?
unreal steeple
Im ask in my guild and some have the same problem coins disappear
topaz sky
Ah okay
sinful yoke
whats the issue?
topaz sky
Their coins are disappearing it seems
stone halo
I‘ve purchased the Aurora Noctis Lucky Bag but it's not showing in the game. Can Anyone help me with that?
sinful yoke
have you checked your ingame mail?
stone halo
Yes I have. It's not in it. I've also noticed that it allow me to purchase the Bag again for no reason.
surreal vine
@topaz sky did that few times already 😛
sinful yoke
contact customer support regarding the lucky bag and they will get it to you @stone halo
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
stone halo
/techsupport ?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
@surreal vine btw is the emu updated to latest
stone halo
You mean via email or on that yostar website. Is that correct?
surreal vine
yes
sinful yoke
either yes, thats how you can contact them @stone halo
surreal vine
Found the problem i THINK
stone halo
Great, thank you!
surreal vine
I had my PS4 cont plugged in
surreal vine
Its never done that before... weird
topaz sky
Probably cuz of the update but either way is it working now?
surreal vine
so far yea
topaz sky
Well thats good
@unreal steeple are u both sure that u didnt buy anything from the shop by mistake like even pressed it by mistake?
@sinful yoke shop does have some things for 15k coins right?
sinful yoke
hmmm
techboxes may rack up to that price
unfortunately when it comes to prices im usually not your gal for it… its very difficult to remember
topaz sky
So what happened is this guys game restarted when he was grinding and dropped from 15k to 7k and sorry for wrong info its 7k approx and not 15k
Yeah I think there are things for 7k to 8k coins in shop but it happened to him/her and a guild member
topaz sky
Oh okay
unreal steeple
Sorry for the bad english
topaz sky
Nah its fine
sinful yoke
no need for more troubleshooting, they can contact CS for further assistance
topaz sky
ah okay
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if there is any missing resources, CS will gladly help them out
topaz sky
@unreal steeple can u and ur guild member send them a mail saying what exactly happened and provide them with ur UID, server and Username
it will take approx 5 to 10/12 business days for them to reply/fix the issue and once u send a mail u will get a automated reply so dont mind that
sinful yoke
1-5 business days now
topaz sky
Oh okay damn
sinful yoke
fortunately much faster
topaz sky
Welcome
gaunt heath
i accidently accessed data repair on azur lane how do i cancel it
its already giving me the 760mb download stuff
wtf i was just carrying my phone around and it loged me ou
out
wicked grove
I also can’t purchase the pack.... won’t push me to apple store or anything
thorn plover
I think I have the same issue as Bakuretsu
its now at about half
ok nothing seems to be wrong at least
lyric charm
I'm having trouble finding a solid answer, is it safe to play this with an emulator like bluestacks?
sinful yoke
yes it is
elder vapor
yes
lyric charm
alright thanks
fallow thicket
Was there a patch or update since this morning? Opened game and it started downloading stuff.
rain jasper
I've just logged on and I received a message that I'm muted for 12 hours, is it possible to fine out the reason?
dawn forge
Am I the only one who suddenly had to get a massive fucking update? It's 2265 parts.