tech-support

[abstract flume]

Guys what does this mean

[carmine hedge]

Restart your game

[abstract flume]

Ok

Also is there a list of the event ships?

[carmine hedge]

check the pins on #gameplay-help

[abstract flume]

Ok thx

[crude grove]

After i click on Accept Storage the game close when i open it again that happens

[cerulean canyon]

Sometimes when I click on a button it'll say "Now Loading" and freeze causing me to exit and restart the app

[carmine hedge]

@cerulean canyon What platform do you play on?

[cerulean canyon]

Nox

[carmine hedge]

is your connection stable?

[cerulean canyon]

yes

it doesn't happen on other apps that require Wifi

[carmine hedge]

I'm not familiar with emulators, but try fixing the in-game files or reinstalling (bind your account though first). You may have a corrupted file causing the issue.

[cerulean canyon]

hmm it started yesterday or day before

[eager burrow]

I've lost a lot of iron blood fleet tech and I dont know what to do I've tried support multiple times and never got a reply that wasnt automated any help is appreciated

[sinful yoke]

there is a bug where tech fleet will show more points than you have @eager burrow

customer support doesnt deal with bugs like this

[eager burrow]

Ah I see thank you!

[crude grove]

No clue about my issue with bluestacks?

[sinful yoke]

the game refuses to open on your bluestacks?

[devout drift]

is it a known bug regarding seattles secondary slot and her second skill?

[crude grove]

the game refuses to open on your bluestacks?
@sinful yoke Yeah i send a screenshot above

[sinful yoke]

and you have restarted bluestacks already?

[open pasture]

whats this

i get it like every other day

[sinful yoke]

it is a known bug, restarting the app should fix it temporarily

[open pasture]

ah oke

[crude grove]

and you have restarted bluestacks already?
@sinful yoke Yes and re-instaled 2 times, same as the game

[sinful yoke]

have you restarted your PC?

[crude grove]

not yet

I will finish the new download and restart it

[elder vapor]

@devout drift is your Seattle dev20? Because she doesn’t unlock double primaries until then

[devout drift]

ah, that'll be it. only 19 currently. thought it was a weird oversight. cheers @elder vapor

[crude grove]

have you restarted your PC?
@sinful yoke Done and still dont work

that is the far i make it

[spring root]

My Azur lane keeps crashing whenever I open it. I'm using an iPhone 6S. How do I fix this?

[elder vapor]

Get a new phone

[carmine hedge]

@spring root Your iPhone 6s is no longer supported for AL. You'll have to either get a new phone or play on an emulator

[frank shore]

when I try to do the boss on D2 it keep getting stuck on infinite loading screen. What could be the problem?

[sinful yoke]

where does it get stuck?

[frank shore]

on this screen (pic from internet) after fleet selection screen (I guess that's what it's called)

I can beat mobs without problem but on the boss it gets stuck. Other event maps are working properly

[sinful yoke]

can you try a file/asset repair in ingame settings? @frank shore

[frank shore]

it helped, thanks

[cobalt igloo]

if I switch from android to ios, will I lose gems?

[sinful yoke]

no

[cobalt igloo]

I currently play mostly through Bluestacks and my android phone. But since Macs are getting a way to directly use iOS apps I plan to replace bluestacks.

[plush holly]

Uh is there a random minigame on b2?

Something with some moving ship and leaving mines and i failed it, idk what it was

[elder vapor]

that's from fallen wings, not supposed to be happening in the event

[plush holly]

Ah ok uh wut
Im tryna farm for kawa and all of a sudden i get this bologna

[zenith forge]

@elder vapor it's there i think

try to check #gameplay-help pins

[elder vapor]

it wasn't in the original run, nor on the JP/CN rerun

[sinful yoke]

well it is still intended

pins in #gameplay-help do give some good insight into it and how to play it, since Dial may be confused

[plush holly]

Yeah apparently so, weird

[elder vapor]

that's very weird, tbh

[plush holly]

Yeah Mon I'm jus tryna farm
I was the scared

[elder vapor]

it's not listed in the patch notes either as part of the event

again, makes it feel like it wasn't intended

[plush holly]

But big thanks for letting me know and the pins. I feel very weirded out tho ngl

[pale bay]

Easter Egg EX for Essex (lol that's a mouthfull) wasn't part of Patch notes either iirc. Guess devs wanted to leave some surprises for players

[midnight kindle]

Im getting the failed stage

for Map C4 event

[zenith forge]

@midnight kindle restart your game

[surreal dragon]

Is it possible for a refund? Sorry, please don't get the wrong idea guys.

I was sleepy as heck earlier and was checking out Kawakaze's skins and accidentally tapped on the confirm button when I double tapped and the buy prompt popped up. I'm just starting out and was gonna use the free gems for dorm expansion.

It's alright though if refunds aren't allowed for that. I appreciate any feedback!

[zenith forge]

Sorry but, support won't roll back in game purchases such as that. @surreal dragon

[surreal dragon]

Okies. I understand. Thank you still for the feedback!

[zenith forge]

try to repair gamefiles @jade void

[carmine hedge]

Is anyone experiencing random crashes? Currently using Ipad 7th gen with the latest ios update.

[coral shadow]

Good afternoon, I have a strange question concerning Graf Spee voicelines. Is it just me or ( whatever the skin she got this line ), she never ever had a voice for this when you touch her head ?

[carmine hedge]

I can't go into the main menu anymore after accidentally activating two HQ sub-menus at the same time

[hot estuary]

Why cant I start B2 stage and keep getting "Failed to activate stage. Please try again."? I restarted the game and still the same.

[carmine hedge]

@hot estuary Go to your fleet composition tab located in the main screen

And redo all of your fleets

After that, try to launch b2 again

[hot estuary]

Ok

It works, thanks

[solid quartz]

Hi, is there a way I can unbind my yostar account from my game?

[sinful yoke]

you must contact customer support so they can unbind it for you, users arent able to unbind a yostar account @solid quartz

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[solid quartz]

alright, thank you

[sinful yoke]

contact customer support and they may possibly freeze the account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info above

[carmine hedge]

Thank you

[raven crane]

I stay stuck at this screen for some reason..

I tried checking my internet but no hope

[safe sequoia]

I had about 475 gems on my account and sum how I now have 275 gems I had not spent any of them . How can i see what happened to them. Thanks

[sharp shale]

you may have accidentally bought more dock space, or something else while you weren't paying too much attention

[safe sequoia]

The thing is my dock space is the same

[carmine hedge]

Guys is there a way to run a script or use an app on android so you can fully autofarm on maps?

Like, using an app to automatically target mobs/enemy fleets while it's on auto mode

[sharp shale]

@carmine hedge you'll get banned.

also why in tech support

[carmine hedge]

@carmine hedge Using any form of autoplay such as a macro or a clicker is a bannable offense. Dont try it.

I see

Well I was just curious

So nvm

[raven crane]

Hmm about my issue...

I would appreciate it if someone told me what i can do about it

[sinful yoke]

is your account bound?

[raven crane]

Yup

[sinful yoke]

try clearing your cache first and if that doesnt help, try reinstalling

[raven crane]

Okay

[weary dock]

help!. this pannel stuck and i can't fix it

[elder vapor]

have you tried turning it off and back on again

[weary dock]

okay

[grave drum]

Hello, I apologize if this has been answered somewhere already, but I was unable to find anthing. I am a returning player trying to recover my account. Is there someone I can DM or should I go through the contact form on the helpshift page? Thank you!

[zenith forge]

@grave drum yes, contact CS.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[feral lion]

I was right in the process of getting my mission rewards when the server reset and received nothing. Do the mission rewards reset also?

[zenith forge]

if you don't know your UID, set it as N/A

@feral lion you need to claim the reward before reset.

[grave drum]

word, thank you

[zenith forge]

if you're done with the mission but not claiming the reward, you get nothing since the mission already reset.

[feral lion]

I was halfway through it.

Had hit "claim all" and got the pictures and that's it.

Oh well, three hours work gone.

Thanks for the quick reply.

[mellow fossil]

Здравствуйте , как вернуть аккаунт забыл привязать его к почте , как его востановить , ник помню

[zenith forge]

@mellow fossil contact customer support and tell them if you're lost your account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

(and make sure its in english)

[versed coral]

Can you run Azur Lane on a Huawei Device that doesn’t have the Google Services ???

[zenith forge]

@versed coral i don't think you need google services to play AL

just make sure it has enough specifications to play, around 2GB of RAM (4GB's are better) and a good gpu nowadays

and download the app from third party app downloader like QooApp as example

[versed coral]

Thx, it works, for some reasons, it kept crashing so I had to reboot it but all seems to be working

[cosmic dock]

I'm sorry. I know this is the incorrect channel for this, but I wasn't sure what contact avenue to use. I came across an ebay listing selling Azur Lane items. One of these items is using a piece of art that was submitted for the 2nd Anniversary contest. I am in no position to assume if the art has been stolen or used with permission, but I'd like someone with authority on this kind of matter to investigate please. I'd hate it if someone's hard work was stolen and profitted from without permission and consent. I can email/ DM further info, as to not direct traffic to the ebay account. Thank you and sorry for the long message.

[sinful yoke]

generally in these cases you must attempt to contact the artist (however they allow for contact such as business email) and let them know of the link, seller, website etc they will take care if it

they should also tell you if it was consented or not, if it wasnt, make sure to report it

[cosmic dock]

Unfortunately I do not know who the artist is. i only recognize the ccreated piece. How would you suggest I find the original artist?

[sinful yoke]

they may have a watermark somewhere on the art, if not try reverse image searching it and some websites should come up that list the artist

[cosmic dock]

Ok, I will give that a try. Thank you.

[timid harness]

Dear tech support, i am a player from indonesia, i have encountered a problem when downloading the latest update and i have tried to uninstall this game several times,downloading the update using a vpn, works to no avail. I hope the guys from tech support can help to resolve my problem

Thanks

[zenith forge]

@timid harness if reinstalling several times doesn't work, you might need trying to use "another connection"

and make sure the connections are stable, without any huge spike of pings.

[timid harness]

Please elaborate the part "another connection"

[zenith forge]

based on your issues, it looks like your connections are unstable.

or, worse than that, not enough storage space on your phone

[timid harness]

These messages before and after i confirm the update, sorry for not showing this earlier

When i re install the game on my phone, it downloades the additional file for the game, but to a certain point, it stopped the download and that notice was shown in the download

At this point i dont know which is the problem, is it my phone or my internet network's fault here

[zenith forge]

@timid harness can you send a screenshot of your phone storage space?

[timid harness]

Here you go

[zenith forge]

okay, here's what @spring grotto said on Failed to update file [5]

Error 5 used to be just b/c of SD card installations. But if you're on iOS, then I'm not too sure then tbh. Perhaps try off loading the app, restarting your device (if you haven't already), or a fresh install as a last resort. But if nothing else seems to work and/or it's extremely consistent, you could perhaps open up log mode and get a screenshot of the logs when getting that error?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

Well they are definitely on Android and they do have an SD card installed on it. So if I had to guess, perhaps some of the files are still kept on it and causing these issues. I'd recommend uninstalling the application, then manually checking through the SD files and deleting anything from AL and then doing a full, fresh install onto your internal

[ashen crown]

Is there a way to apply for a server transfer? A friend wants to switch to my server yet doesn't want to restart. If not, is it planned?

[spring grotto]

There is not any such feature, sorry to say

[ashen crown]

Any planned or coming?

[sinful yoke]

not that we know of

[carmine hedge]

How long does a reply typically take for a hacked account?
Because the guy that stole my account is trying to sell it on facebook.

[cobalt snow]

@carmine hedge it can take up to a business week and they operate on CN business hours. I would update them by replying to the email that they are attempting to sell the account though, so that it doesn't get wrongfully banned (or however they want to handle it in the meantime)

[carmine hedge]

They stole my email account and blocked all my ips so i cant get access to my email account. I have evidence it is mine however.

[cobalt snow]

how did you contact support?

[carmine hedge]

Contacted via email.

[sinful yoke]

they can help you n given theyre trying to sell it, they may freeze it before they try to do anything else and get it back to you through recovery

freeze the account I mean

they never delete accounts, only freeze them
it can be undone so you should be fine

[carmine hedge]

Sounds good. Hopefully things run smoothly.

[tacit spindle]

Recently, since the maintenance prior to the current sakura event, my game is repeatedly crashing to the home screen. This unfortunately is the second time this has happened, and there’s an event running right now too.
I don’t know what’s causing this to happen, but it’s quite annoying. Just trying to get the 3 hard clears, or the 3 exercises without crashing isn’t possible unless I get lucky.

[cobalt snow]

are you on iOS?

[tacit spindle]

Yes

[cobalt snow]

Recently iOS ver has dropped support for older updates/devices, so this update may have caused issues that weren't present previously, try updating to the latest iOS or using alt devices/emulators

[charred valve]

for some reason i have grand capture on d2 on the new event, which im pretty sure isnt supposed to happen

nvm, i guess its supposed to be there

[timid harness]

Here is the result of the debug mode

Sorry for getting back to it late

[subtle robin]

Is it possible to transfer one servers data into another?

[spring grotto]

It's not, no

[tacit spindle]

This is quite late, but the problem I had was resolved.
There was an iOS update. Didn’t think to check that. stupid lack of notification
Still, thanks

[jade gust]

Hey I want to unbind my yostar account

Because I forgot my email password

Can you help me

[spring grotto]

You'll need to contact customer support for them to do it manually on the backend

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[jade gust]

How long it take to fixed it

[spring grotto]

Anywhere between 1-4 business days

as an estimate

[uncut hatch]

i can't find my mystery magic box, i claimed it but can find it

[stable idol]

Faq i paid gem but them wont deposit to my account

[cosmic dock]

@uncut hatch its a dorm furniture. if you dont have it there, then thats a different issue.

[uncut hatch]

cheers ill check

[vast bison]

How do I retrieve my second pass?

[echo vortex]

Got the Magic Box today but after tapping Comfirm in Monthly Login. Nothing happened. And I can't find the box now.

[vast bison]

Got the Magic Box today but after tapping Comfirm in Monthly Login. Nothing happened. And I can't find the box now.
@echo vortex scroll up a little

@uncut hatch its a dorm furniture. if you dont have it there, then thats a different issue.

[urban cloud]

Hi I need help on this issue

[spring grotto]

One or more of your ships are duplicated across fleets. Double check your formations and just reform them as needed

[zenith forge]

1-5 business days

[edgy cliff]

I downloaded the Azur Lane 1.5.02 upate for my iPhone and Azur Lane is no longer working. The moment I try to start it up it immediately crashes. I'm running it on an iPhone 5c (ME556LL/A) with OS 10.3.3.

Is there a way to fix this? Or revert it to the previous update?

[vast bison]

@edgy cliff go to pins

[edgy cliff]

Oh, it's no longer supported. That's a problem.

[hazy wolf]

hi everyone, if been wanting to play this game again after some time, and im now wondering what the best performing emulator right now. been playing on blue stack but the game keep stuttering and its a bit annoying. I would love some input plz

[zenith forge]

MEmu works good with less background app running @hazy wolf

[hazy wolf]

do you have to activate anything with memu like blue stack ? the virtual thing

[zenith forge]

every emulator needs to activate VT to make it run smoother

[hazy wolf]

right

[lofty pier]

Memu doesn't detect the audio device since yesterday, help please

[vast bison]

Can someone help me change my second password i forgot

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you'll need to contact customer support for them to do it manually for you

[vast bison]

How long will it take?

[fresh jacinth]

I keep getting this message every time I try and do C4.
I've logged out and back in again, but it keeps saying the same thing.

[spring grotto]

@vast bison Anywhere between 1-4 business days
@fresh jacinth One or more of your ships is duplicated in your fleets. Check your fleet formations

[fresh jacinth]

🤦‍♀️ I feel stupid now. Thanks.

[spring grotto]

No problem at all, it is a pretty annoying bug

[tender flax]

I have a issue with getting access to my old account. I'm trying to enter the game with my bilibili account, game sends me password on mail. I'm entering the password, but the game proposes me to start a new game. At each server.
I crated new account to check if my old is still exist and yeah, I could find it with friend search. What should I do? Name of the account is "MutsuTheSnail"

[sinful yoke]

we cannot help with CN sorry

you can ask in Azur Lane English Community's help section for CN help, their server is in #welcome

[tender flax]

Oh, but account is on the English server

[sinful yoke]

how are you logging in with bilibili if you are on the english server?

do you mean yostar?

[tender flax]

Yeah, my bad

Yostar

[sinful yoke]

do you have your UID?

[tender flax]

Can't remember it. I have only nickname

If it's necessary, I can tell what drops are on the account and my ip address

[sinful yoke]

are you logging in with the same email you bound your account with?

[tender flax]

Yes

Oh. May be there could be issue. I've tried to play on China with creating account on bilibili. After that I started to play on english server and there is a possibility that I forgot to bind account. May be that's the way why it's doesn't want to enter my account

If that's true, there is a way how I can get my account back?

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

sorry for the very delayed answer, but you can contact them here for recovery @tender flax

[dusty token]

The help section for grand capture isn't rendering properly. Can anyone clue me in as to what I'm supposed to do?

[zenith forge]

it's on #gameplay-help pinned message

you need to trap a ship (basically, checkmate it so it can't go anywhere else)

[low meteor]

i tried to purchase the monthly pass and while the appstore said purchase was successful when i logged in on azur lane there was nothing on my mail box or anywhere else and i can see my purchase on my paypal

i did a second try and it went fine without a problem but now it seems that it just ate the first 8 bucks

do i have to contact customer support for something like this?

[lofty dome]

Can someone help me, I'm stuck on B2 and even tho I've cleared it multiple times B3 doesn't show up

[cosmic dock]

B2 is the final map for this event. if you can't access the hard mode maps, then hit the "back" arrow to go to the "A" worlds, then hit the Hard button. If you can't access B2, you might have the same ship in both fleets. It's a bug. Remove the fleets and reassign them.

[urban cloud]

Can someone help me I can't access C4

[lofty dome]

@cosmic dock @carmine hedge okay, thx. I was confused since the other events had b3/4 maps so i thought that'd be the norm. only been playing like 2-3 months

[spring grotto]

@urban cloud One or more of your ships is duplicated across your fleets. Please do check your fleets

[urban cloud]

Okay thanks

[low meteor]

how long does it usually take for Azur lane customer support to reply ?

[zenith forge]

around 1-5 business days

[woven tide]

Are the point milestone rewards bugged..? Specifically that the 100p reward is the same as the 35000 and 50000p rewards, but also the T2 blueprints for the higher points as well?

[spring grotto]

Nope, it's intentional

[woven tide]

wack, but ty for clarifying.

[austere sapphire]

I’m having trouble with the app crashing every single battle

I use an ipad air

The original model

Anyone help?

[outer herald]

@austere sapphire check the pins for the iOS stuff

[austere sapphire]

Where would that be?

[outer herald]

[austere sapphire]

I just joined

[outer herald]

Are you in the app version or desktop version of discord?

[austere sapphire]

App version

Computer doesnt work rn

[outer herald]

Swipe right and hit the pins icon

[austere sapphire]

Ok, i’ll try updating to that version

[outer herald]

[zenith veldt]

How can I fix?

[karmic cipher]

@zenith veldt it says you need an update

[maiden canyon]

help i got the game installed on my phone and my pc , and i managed to link the pc version on my yostar acc , but i cant link my phone one (my phone is the main account im using!!!) help what can i do (using bluestack for pc )

it will say i cant conect to a third party or something like that (can i remove the lock i got on my pc ?)

[zenith forge]

so your phone and pc are like, different AL accounts?

[maiden canyon]

yes

but i want to delete the pc one to link up with my phone

so i can play on my phone and on the pc with the same account

[zenith forge]

well it's not called remove the lock on your pc, it means your email has bounded to the PC account instead of your phone account.

and you need to contact customer support because you can't unbind email by yourself.

but if you want to play your main account on pc, just bind your main account with twitter/facebook

[maiden canyon]

i dont use twitter or FB XD

[zenith forge]

well, you should, just for the sake of account bind security, i guess

that's the "easy" solution

but if you want to unbind your email so you can use it on your main account, go contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[maiden canyon]

thanks!

[wispy cloud]

my AL account is linked to facebook, but I forgot about that and login to twitter, so now my twitter is linked to a new account. When I tried to unbind my twitter with that new account, the game shows an 'unable to unbind account' error. What should I do?

[outer herald]

Try logging in with your fb account instead for now if you can

[wispy cloud]

it works, however I'd like to link both twitter and facebook to my account

but I can't unbind twitter

[sinful yoke]

you need to contact customer support

they can either remove the bind or move it to your account

their contact info is posted above by Z23 bot

[wispy cloud]

thanks, I'll try contacting them

[lavish torrent]

Probably minor, but has this happened to anyone else (white background for Rare ships)? I've only noticed it on the event maps so far.

[sinful yoke]

try a file repair in ingame settings

[lavish torrent]

Restarted game and it's back to normal. I'll keep that in mind though, thanks!

[plain reef]

anyone else game crash upon entering the game? I seem to crash on the "Patch note" screen

[outer pecan]

Hi. Im having problems in starting any level in the game. When I try to start the game i get the following message "Failed to activate stage. Please try again"

How can I solve it?

[lost oyster]

I just downloaded athe game in another device but i kept getting this error when i tried to update the audio, any help? (i have tried uninstall and reinstall the game)

[carmine hedge]

It seems like the thief managed to sell my account.
It was a fun ride, but i guess i wont be playing azur lane anymore, bye.

[outer pecan]

Can anyone help me? I ve already uninstalled the game, but the error continues

[sinful yoke]

remove all ships from the fleets you're using and put them back

[lost oyster]

How about mine? (the audio update error code:5 issue)

[sinful yoke]

do you have available storage?

[lost oyster]

I'm pretty sure I do? (using an emulator on a pc)
Before trying the uninstalling and reinstalling method I have tried downloading the jukubox stuffs and it works fine

the audio update was fine at the start, it only started to have this error after like 100-ish files?

and then it kept getting this error no matter how many times i have restart the redownload, tried different internet connection as well

[sinful yoke]

emulator should base your storage off on your pc's storage

[lost oyster]

then there should be enough storage, i barely downloaded anything big in the pc as i have just only got it recently

So error code:5 is most likely storage issue?

[sinful yoke]

I cant say for sure unfortunately

[lost oyster]

Is there anywhere else where i can post my issue and ask for help?

[muted lintel]

can anyone help me? I lost my account

[spring grotto]

@lost oyster You can contact customer support to see if they can offer any backend insight for the issue
@muted lintel Did you have it bound to FB, Twitter, or Yostar?

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info for customer support

[lost oyster]

thanks for the help

[muted lintel]

@spring grotto yes, my account is already bound to yostar and facebook

I have also sent e-mail to CS Yostar, but have not received a reply

[spring grotto]

Okay. You just need to log into your FB account (be sure you're using the correct one if you happen to have multiple ones) or your email that you bound w/ to Yostar from the title screen of the game (it's on the left hand side of the screen). Then after that, make sure you're logging into the correct server (such as Amagi, Washington, etc) as your account stays on the server that it was created on

If you're not sure which one it is, just try logging into all of them

[muted lintel]

@spring grotto My account is on Avrora server, I have tried it repeatedly but still not there. I just created an account on the Amagi server

[spring grotto]

Did you try logging into the Avrora server?

The character icon won't appear till you log into the server as that's kept client side

[muted lintel]

I've tried it, but enter the tutorial section. I'm afraid if I complete the tutorial there will be a data clash so I immediately remove it.

[spring grotto]

Hm...sounds like the account wasn't bound correctly or you're using the incorrect login option Do you happen to have multiple FB accounts or a different email that you would've used?

[muted lintel]

I believe I have connected correctly, when I login with a Yostar account and check the account settings in the game, my account has also been connected to Facebook.

[spring grotto]

Okay. So try logging into all the servers then. Sounds like it wasn't on Avrora then

[muted lintel]

Is it okay for me to send my account profile photo here? I want to show my account.

[spring grotto]

Sure, you can

[muted lintel]

I have played it for a long time, I really hope my account returns. :'(

[spring grotto]

/checkbind 68382028

[carmine hedge]

Z23 Sensei | On vacation

Bind Status

Twitter

:no:

Facebook

:yes:

YoStar Account System

:yes:

Jul 23, 2020, 1:53 AM

[spring grotto]

Well it's definitely bound If you're sure you logged into your bind option from the login menu and then tried logging into Avrora, you could wait for customer support to respond to your email to see what they can tell you about what specific account/email your account was bound to

[muted lintel]

@spring grotto Alright, thanks for the help, for now I will wait for a reply from CS Yostar. : ')

And last question ._.
is it possible that an account can be stolen when the account has not been played for quite a long time?

[spring grotto]

Well it technically is. But very highly unlikely b/c they'd need to have access to your FB and/or email

Then also download and play AL

[west pecan]

i am having a problem with loading d1 in the event that is going on right now. where do i go report this

[sinful yoke]

try clearing the ships in your fleet then put them back

[west pecan]

ok i will try that. thank for the suggestion

[muted lintel]

@spring grotto OOMMGGI just tried to log in to the Avrora server again and my account returned .... 😆

[west pecan]

thank that worked

[spring grotto]

@muted lintel Okay, good to hear

[muted lintel]

@spring grotto okay, Bye bro Thank you Again...

[modest shard]

Hey guys my hard mode for the event says it's unavailable? I finished all normal maps to B2 3stars

[elder vapor]

Go to A and hit Hard

A -> C, B -> D

Can’t skip C

[idle spire]

Also you don't need to complete a1-b2 to access c1

[final mason]

hey yall my AL app keeps crashing on my ip 6 what should I do?

I cant open game at all

[steel atlas]

azurlane isn't supported on iphone 6

[final mason]

OOF

[steel atlas]

however if ur lucky u might still be able to play

i have iphone se first gen and thats supposed to be not supported yet im playing

[final mason]

how tho lol

[steel atlas]

idk ask the tech gods

[final mason]

for some reason it says "works on this Iphone" but when I open it, it insta crash

[sinful yoke]

no

if its crashing

nothing we can do to help, its not supported

[final mason]

RIP me

[sinful yoke]

there is no luck, once it starts crashing upon startup theres nothing we can help sadly

[final mason]

ok thanks then

[sinful yoke]

if you have a laptop or PC you can try running the game on an emulator

[final mason]

is there any Ip emulator?

I have Nox but it's a bit laggy

[sinful yoke]

if your PC is a bit less hardcore memu or mumu can help with the lag

[final mason]

hmm that works I guess

thanks!

[wicked nexus]

when i finished de map, i exited out just to receive the message updating de game, when i came back, no progress was made

u know i cleared it bc there's no double points indicator

my progress, REEE

[frank canyon]

Hello guys...
Is it possible to recover an account without having the UID?

[spring grotto]

As long as you have enough account information (such as in game name, server, etc), it is possible.

[frank canyon]

Well, my friend has recently bound his account to Facebook because he bought a new phone and wanted to transfer the account.
Today he tried to log in but he didn't find his profile.
He was sure he bound the account to Facebook...

[spring grotto]

https://images-ext-1.discordapp.net/external/pwBD6UtdMlBq0lBMrEpPF8zD-ly9kRQd_sDqmKvJu70/https/i.imgur.com/roy6tih.jpg

Tell him to follow steps 4-5 on this image to retrieve his account (pay close attention particularly to Step 5)

[frank canyon]

He has already tried all the steps

[spring grotto]

Did he try logging into all the servers?

[frank canyon]

Yes

He plays on the Lexington server and his nickname is EMPTY

[junior stump]

How many ships there an in-game?

As of today?

[spring grotto]

@frank canyon Hm...sounds like it might've not been bound properly then But if you don't happen to have the UID, go ahead and have them contact customer support and they'll look into the account and help recover it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@junior stump #gameplay-help for gameplay type questions

[frank canyon]

@frank canyon Hm...sounds like it might've not been bound properly then :CoconutThink: But if you don't happen to have the UID, go ahead and have them contact customer support and they'll look into the account and help recover it
@spring grotto Ok, thanks a lot

[muted plume]

https://gyazo.com/cee2ec499fc119d8354a7062ddef48ea i am getting this error all day is there a fix?

[lost adder]

hey so I dont know if this is the right place to ask this here, but for the PR1 catch up quests I completed all of them and before accepting my 30PR1 general blueprints the tab just disappeared? the 30 blueprints are nowhere to be found, was this catch up time gated and I didnt complete in time? i swear there was not a timer to complete

[zenith forge]

@muted plume you have one ship that applied on two fleets, try to re-do your fleet.

@lost adder If you claim it, the tab gonna be disappeared. And it's not time gated.

[lost adder]

i never claimed it and it still is gone, not sure what happened

[zenith forge]

try to restart your game, and double check the quests & your depot

[lost adder]

yeah still not there, oh well rip 30bps lol

[zenith forge]

try to contact customer support then, they will check your account and you probably have a chance to get your general pr1 bp's back

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

but i'm still not sure about this issue though, it's new for me.

any ideas? @spring grotto

[spring grotto]

Shouldn't be timegated, no. If you're sure you didn't collect them, yeah go ahead and contact customer support so that they can maybe look into it for you

[plain reef]

hmm anyone having issues with constant crashes? Been having problems since yesterday. I have tried a repair from the login in screen, but it hasn't helped

[marble patrol]

idk if this is the right place to ask this, but when I recommend ships to go on a commision, it always picks the lower level ship that is able to join the commision and that isnt level 1 that i have on my dock, but for some reason shiratsuyu and oklahoma dont, even if the lowest level possible ship and they are able to get in the commision, and no, they arent level 1, any idea why this may be happening? it has been for a couple updates noww and im tired of having to select them two manually for some reason when every other ship joins fine

[indigo mantle]

Is there any way to recover a lost account?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[indigo mantle]

Unfortunately I was stupid and did not do that.

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

No problem. You'll just need to contact customer support

[indigo mantle]

thank you for the help

[spring grotto]

[fallow gate]

Nimi's chibi stays static

I can't even drag her

[indigo mantle]

I have lost my account as stated above and I send emails to email address [e-mail] and I just keep getting the sam 2 emails when i answer

[sinful yoke]

its a bot message

no need to reply, just wait for a human response

@fallow gate have you tried restarting the app?

[indigo mantle]

ok thank you

[fallow gate]

but restarting how?

manually?

because the only thing I do is just close it

[sinful yoke]

by closing the app fully and then reopening it so that it sends you back to the title screen

[fallow gate]

how you do close the app fully?

[sinful yoke]

what device do you have? iOS or android?

[fallow gate]

i'm using an android simulator

welp is an android

[sinful yoke]

which emulator? I believe they have different ways to close apps

[fallow gate]

Nox

[sinful yoke]

I believe you can double tap the little home button or tap and hold it

[fallow gate]

Oh ok

I will try

thank you so much!

[sinful yoke]

np, hope it helps

[stable lava]

hello I have to accounts on AZ and I would like to delete my older one since I've lost access to it

I dont really know how should I do this

[vagrant merlin]

Is there a way to fix the notifications? I'm constantly getting the same notification twice and now I got 3 times for the same mission. Only azur lane is acting this way.

[fallow gate]

@sinful yoke It worked! thank you!

[reef sleet]

Is the total install of Azur Lane supposed to be this big? I've been having trouble updating because it's size.

[carmine hedge]

It is on my phone

I put it on my sd card too

[sinful yoke]

reinstall if you want to have it go back to ~2gb

[stable lava]

Its it possible to delete my account?

or at least the characters in certain servers?

[spring grotto]

It is not, sorry to say

[hard dust]

hello guys, i have a problem: my app wont start up ( its the usual crash on start with android stuff) and i have not yet linked my account because i use neither twitter nor facebook

i cant get to the account binding point as the app wont start, if i clear the data of the app (which usually helps starting other apps with the same error again) i loose my account i guess ? same for reinstallation?

[spring grotto]

Clearing the cache doesn't delete accounts, no

[hard dust]

clearing the cache not but there is also this data deletion thing in android

deleteing the app data basically resets it back to its installation

i tried starting the game on bluestacks but i cant access my account there as well because its not bound

should i try to reinstall and create a new account and ask for account recovery?

[spring grotto]

You could definitely do that. Support would be able to help you recover the account

[ruby oyster]

My game is bugged and just stays on the yo-star screen not even the banner of the event any ideas how to fix it please

[hard dust]

i now created a yostar account with my gmail but that didnt give me access to my old account as well

[spring grotto]

@ruby oyster What Yostar screen do you mean? Can you screenshot it?
@hard dust Well you have to be currently logged into your account to bind it to any source

[hard dust]

yeah i know, i dont even know why its such a weird system

[ruby oyster]

This but for some weird reason the moment i complained about it fixed itself even tho i tried different thing since yesterday...

Idk if it's problem that could've occured to other ppl but it was just stuck here and nothing would happen

[spring grotto]

Hm...could've been a device or network issue Hard to say though as it could be different for anyone who it occurs to. But if it fixed itself, then all's good

[golden tusk]

hi i lost my secondary account i need help to reset it

password

[hard dust]

how to unbind an account from yostar btw

[elder vapor]

Reach out to tech support. Only way. Email and wait 1-5 business days

[hard dust]

ah ok thx,

[wicked oar]

Hi

[sinful yoke]

yes?

[wicked oar]

Emm

very quiet

where to

[sinful yoke]

#al-general

this is #tech-support

[wicked oar]

Thanks

[flat storm]

Is there any workaround for when the joystick is released it instead takes output from the other side of the screen?

I play with two thumbs with the joystick at the bottom left and when i release it, it goes wonky because my right thumb is using torpedos

So it forces the vanguard to the right most end of the screen and makes me miss torpedoes

[amber kraken]

Could someone tell me what happened here?

All other functions are working well, only "upgrade" here is responding with it

[sharp path]

What going on? Cant access D stages but I can enter the C stages

[carmine hedge]

Hey there all I could use some help with my account on the game

@sinful yoke can you please help me

[marble yacht]

What help?

[restive raptor]

Just wanna know whats all with the mini patches?

[outer herald]

My guess it might be grammatical corrections, and other minor things that ended up in the #known-bugs section perhaps

[restive raptor]

I see, btw hello there fellow lore miester

[onyx leaf]

Need help,
My Gameplay are bit Framing and Lagging(Not Internet Lag)
And i check in Advance Cleaning,There is 2 File of Azur Lane.....(in pict no.1)
And after i check in Apk Management there is only 2,8gb+
(In pict no.2)
Should i remove one from 2 file with bit same size?
Btw I dont Have SD carfd since play azur lane,I already remove the SD card and in pict 1,there is one file from SD card....
And one more from download...
Should i delete one file or let in,cuz i feel lagh,actualy time where i download Azur lane again because recomend for uninstal for evade size download....i feel better when few week,time to time Azur lane Feel lagged....
Now need answer.....

[lunar compass]

can someone tell me what this is please?

Is that a bug?

[outer herald]

Oh that's the minigame

[lunar compass]

I have never seen it before

[outer herald]

You try to catch the ship for more event pts

[lunar compass]

ohhh

Thank you

[outer herald]

[amber kraken]

How to get the minigame?

[outer herald]

Luck

It usually happens after defeating the boss of that map

[amber kraken]

Extra one from event...?

[outer herald]

Event only

[heady viper]

Game got stuck on the updating screen, throwing error 4, failed to download. I updated the app (non-mandatory update) and the download still failed. I’m going to update my IOS after this, was there an update that was bugged on mobile (Apple)?

[zenith forge]

i believe you need to update your iOS to the latest.

[heady viper]

Ok

Thank you

[zenith forge]

@onyx leaf i'd suggest to uninstall your game, delete those file if it's still exist, and then reinstall the game.

if you don't want to reinstall, keep the file that has "main.5008.com--" because that's your ingame Azur Lane data files.

it's kinda weird for me, if you download Azur Lane and it's stored on "Download" folder. Are you trying to download from another website or custom installation or something?

[fossil bane]

Hello, what "unknown error:-1" means? Today I got an update after that game crashed, relaunch game and got that error.

[zenith forge]

@fossil bane did you bind your account?

try to login using your bind method.

[fossil bane]

Yes is been binded for a while with Facebook and twitter.

[heady viper]

The IOS update didn’t work

[elder vapor]

what device are you on specifically, sub

[heady viper]

Apple IPhone 7+

Latest IOS (not beta)

(Probably gonna try to get not an Apple phone next, but idk. Their phones are the only thing I like about them)

[elder vapor]

7 is still supported so that's not the issue; have you tried other network connections?

[heady viper]

Yeah, I’ve tried LTE and current wifi connection (not my home network)

However it is a private network

[elder vapor]

might need a reinstall, might want to wait until you're at your normal network to try that first

[heady viper]

Ok

Thank you

[sturdy sundial]

Game won’t open can anyone help me?

[zenith forge]

can you explain in detail?

[sturdy sundial]

Every time I try to open the app I get a grey screen and am sent back to my home screen

[zenith forge]

what's your device model?

[sturdy sundial]

iPhone 7

[zenith forge]

have you tried to update your iOS to the latest version?

[sturdy sundial]

Not yet

Everything was fine until 11am today

[prisma ferry]

I need some help with unbinding my azur lane account from my facebook.

[zenith forge]

@sturdy sundial i'd suggest to do a reinstall and see if there's any difference

@prisma ferry try to bind your account into another bind method, and click on Unbind Facebook.

the game won't allow you to unbind the final bind on your account.

[prisma ferry]

The problem is I deleted my facebook account some time ago and right now it is deleted so I cant really log in to unbind it

[zenith forge]

ahh, contact customer support then

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

they can unbind it manually from the backend.

but I suggest you to bind to something first before unbinding facebook.

[prisma ferry]

Ah alright that would be helpfull then. I'll give it a shot

[zenith forge]

are you binding your account into something else than facebook? (e-mail / twitter)

or facebook is your final bind?

[prisma ferry]

I still need to bind it to yostar itself

twitter I dont use

[zenith forge]

yea, better bind it to those two, before you ask CS to unbind your facebook

[prisma ferry]

okidoki

Alright it is fixed ^^

Thanks for the quick response

[austere belfry]

So I have this problem where my phone got reset. I bound my account to yostar, how will I be able to get it back?

[zenith forge]

yes, you are able to get it back.

when you installed the game, click on yostar login, fill it with your email, pass the verification, and that's it, you're logged in.

if you're directed to tutorial, make sure you're connected to the right server. (right new, new fresh installed game will be directed on Amagi server, iirc)

[austere belfry]

Okay cool

I was just worried since the game crashed twice while trying to do that

My phone is fairly cheap :/

[zenith forge]

well, better to bind your account then.

more bind, more gud.

[austere belfry]

Ok

[carmine hedge]

Can this layout prob be fixed?

[sinful yoke]

its a known bug

if you need the information on it, it should be pinned in #gameplay-help

[sturdy sundial]

Reedzylx thank you for the help I was able to fix the app after updating my iOS

[burnt delta]

can't log in to my account.. AL not send me tw/fb verification code..

[sinful yoke]

they dont use verification codes

they use your email and password

do you mean your yostar login code?

[burnt delta]

I tried to login using my Facebook that ask for a verification code..

I don't get that code number until now

[sinful yoke]

that is on facebook sending it, not AL
as long as you have received though, its good to go

[forest terrace]

don't know if this is the right channel, but does anyone know how i can unbind my yostar account?

[spring grotto]

You'd need to contact customer support for them to manually unbind it for you on the backend

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[forest terrace]

alrightey, thank you very much

[past pike]

Can I ask? I'm an old player from CN and wanted to return playing. But after i redownloaded and checked the login screen. I don't know where to log the bilibili account?

[elder vapor]

can't help with CN support here; might be able to in ALEC discord. Link in #welcome

[tidal lichen]

Hey, been getting stuck on this load screen at this point since the last hotfix. I rebooted my phone, cleared cache, have space free, checked for AOS/Play Store update, everything I can think of outside a full reinstall as my download speed is roughly 10-15 kbps on average. Any ideas besides that?

It's always at that same spot on the bar

[outer herald]

Did you check your WiFi connection?

[tidal lichen]

Its as stable as always

Speed tests show same results as always

Other apps are working normally

[outer herald]

Did you check to see if it was the same on mobile data, or use a VPN?

[tidal lichen]

I don't have access to mobile data, only Wi-Fi

And I just tested with a VPN. Same problem.

[sinful yoke]

if your download speed is too slow, it will stay stuck

and it might keep resetting back to 0 progress

[tidal lichen]

if your download speed is too slow, it will stay stuck
@sinful yoke ah, I didn't realize that was something that could happen...ive been playing since March with the same download speeds and haven't encountered anything

[sinful yoke]

im not sure why it changed for you to not be able to DL, but it is a known thing that slow DL wont update usually

[tidal lichen]

Shoot

Is that an AL specific thing? I haven't encountered it with any other application

[sinful yoke]

I believe it depends on the application, most slow connections have difficulty communicating with the servers to get the data
when it says checking for updates its usually a connection error or corrupted files, but you have a normal loading screen so it should only be a connection error

the last thing you may have to try is a reinstall, but I cant guarantee it will work
is your account bound?

[tidal lichen]

Ah I see, thanks for the explanation. Yes my account is bound, though I was hoping to avoid having to do this option...

[icy gale]

I'm unable to access C3 Hard stage on Ink-stained event. What's wrong?

[zenith forge]

@icy gale can you explain in detail?

[zenith forge]

oh, that's known issue, you have overlapped one ship on two fleets.

you need to re-do your fleets to fix it.

click on the stage, click on clear button on each fleet, put it back together, and make sure there's no ship placed on 2 fleet formation at the same time.

[icy gale]

Ok, gonna try. Thanks for the tip :)

[next tusk]

My binded acc got lost when i tried to play AL again today... How can i get it back?

[rustic fjord]

how i unbind yostar account AL, i cant unbind via settings/account

[carmine hedge]

Wow the customer support for this game sucks 😡 been trying for 3 days to get help and no one is responding

[sinful yoke]

they take 1-5 business days to respond

thank you for your patience

@rustic fjord you must contact customer support to remove a bound yostar account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

@next tusk have you tried logging into the binded account yet? you do so by logging into one of the 3/4 options on the left side of the title screen

[rustic fjord]

Okay thank you

[carmine hedge]

If my phone was stolen, is it possible to force logout all devices?

[quiet lynx]

If i have my account name and level on the server can i possibly get my account back? My bindings arent working for my account

[pastel sable]

hey how would i go about recovering an older account? i have some details about it

[spring grotto]

@carmine hedge As far as we know, it is not possible. But you can contact customer support to see if they can do anything for you
@quiet lynx You'd need to contact customer support and provide them your information
@pastel sable Same as above, you'd need to contact support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[weary notch]

Hey there! So I got a dock expansion for more shipfus! Akashi happily took my 100 gems... but I got nothing. Still at 250 max :X. Sooo as any other sane person... I tried it again 😄 Another 100 gems dissapeared from my account and... still 250 max :X. Am I doing something wrong?

[zenith forge]

dock expansion costs 200gems

if it's 100 gems i think you just did a wrong purchase

100 gems sounds like depot (gear/equipment) expansion

[weary notch]

..... I should drink less... Thank you 😄 😄 😄

Damn that shady cat

[zenith forge]

yea be careful next time

[wanton hinge]

I hard reset my phone without binding my account. So now I am trying to get it back. I already contacted yostar on their website and email. I am just waiting to see If it's possible to get it back. I spent over 300$ on the game and I don't want to start all over again.

[spring grotto]

It is possible. If you already contacted support, you just need to wait for their response for then to help you get it recovered

[proud frost]

so i have two accounts... my primary (bounded to twitter acc), and an accidental secondary account on the same server (bound to yostar/gmail acc)

if i were to bind my yostar/gmail from my main (bound to twitter) which account do i lose access to?

[short zodiac]

just updated azur lane on my iphone8plus and it crashes immediately after opening. i deleted and reinstalled and it continues to crash after opening.

[ebon flame]

whats your ios at?

[short zodiac]

looks like 11.2.6

[ebon flame]

that’s your problem

[short zodiac]

figured i would have to update, just really didn't want to

[pearl pilot]

Any idea?

Nvm

[hard dust]

the app always wants to log in into a new account and start the tutorial unless i log in via twitter, any recommendations?

[tame frost]

When i re download the game i always start at the begining pls i need my main account i have alot of limited edition Ships

[sharp shale]

do you still remember your account name+the server you resided in?

[tame frost]

Yes

[sharp shale]

/techsupport you can submit a ticket to recover your account

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tame frost]

Server amagi Name Javelin1

[dense palm]

@vagrant merlin I have the same problem and it's really annoying. Last night I got 9 (!!!) notifications for a single mission complete. Does anybody know something about this? (My phone is a Galaxy S9)

[tame frost]

I have like 10-11 limited Ship girls

And when i got an new phone i start at square one

[sharp shale]

like said above, you can submit a ticket at https://yostar.helpshift.com/a/azur-lane/

[tame frost]

Hold on

Got my account back thank god

Thank god i didnt forgot to bind my account

[sharp shale]

neat

[hard dust]

well tell me if you have to log in via twitter/fb everytime you start teh game after like switching of your phone or something

thats my "problem" atm

[west sequoia]

Don't get answer after i send this, fuk

[sharp shale]

usually these kind of errors can be resolved with a simple app restart

[west sequoia]

@sharp shale half year bro

Like this

[ruby crypt]

What is this

[sharp shale]

H
I
D
E
nothing special

[ruby crypt]

Hey i was starting the game and out of nowhere this happened

[sharp shale]

it's log mode, or whatever you want to call it, it just kind of shows the things that's happening behind the game itself

/logmode was it?

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[ruby crypt]

Thanks, because as I play this September last year did not know that the Lane azur had debug mode

[gray parrot]

hello, any idea on this?
i tried clearing cache and data as well

[blazing star]

im having this for like 2 days already, also it only happens to D1 and D2 while C1-4 are normal

[spring grotto]

@blazing star One or more of your ships is duplicated across multiple fleets. Check the formations, fix that issue, and that error msg should go away

[blazing star]

oh finally, tks for the advice, the message should be clearer though

[ripe tide]

Uhhh I tried purchasing the 30day pack but somehow my PayPal was being weird so AL told me the payment is processing. When i restarted the game i had the 500 Gems on me but PayPal tells me the Payment got Cancelled and I got my money back. Anyone know how I should proceed since this wasn't my intention at all

[spring grotto]

@lofty dagger Gameplay questions are best for #gameplay-help
@ripe tide Hm...it's likely that it'll be forgiven and just looked over if it wasn't in malicious intent. But I'd suggest to go ahead and contact customer support and explain the situation to them and see what they tell you regarding it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lofty dagger]

ok sry

[ripe tide]

Thanks a lot ToasterStrudel

[spring grotto]

[unkempt hull]

hi, is it possible to delete an acc that is linked on my FB account. and link my FB to aother account?

[spring grotto]

You can't delete an account, but you can transfer the FB bind. You'd either need to manually unbind it yourself from that account or contact customer support so that they can do it for you on the backend. After that, you can attach that FB to the other account

[unkempt hull]

ok thank you

[gentle radish]

I bought gems, submit a ticket but I'm not getting a reply and it's annoying me, $40 is a lot and I'd like my dang gems :p first purchase for them and it sucks

Not sure where to go from here

[cobalt snow]

it takes up to a business week for a response and they don't operate on the weekends, unless it's been more than that please be patient for a response

[brave dawn]

I'm trying to start on D1 and I am getting a "Data Validation Failed" message and it kicks me back to the login screen

battles with regular fleets too, looks like

[turbid blaze]

I want to recover my account

How doest it work?

[outer herald]

Did you bind your account with either FB, Twitter, or the Yohstar email?

[turbid blaze]

I couldn't recall but I still have My UID can anyone help me check it from there?

[spring grotto]

We can. What is the UID?

[turbid blaze]

339139564

[sinful yoke]

/checkbind 339139564

[carmine hedge]

Z23 Sensei | On vacation

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:yes:

Jul 27, 2020, 4:42 AM

[sinful yoke]

try logging into your yostar account on the left side of the title screen, then make sure to change the server to the one you usually play on

[turbid blaze]

But I have forgotten which email that I've bonded with.

[sinful yoke]

do you have many emails or just a few? @turbid blaze

[turbid blaze]

5 in total.

[sinful yoke]

try checking your emails for an email from yostar

[tired coral]

@turbid blaze might have also not bound the account at all

turns out thats what happened to me

[sinful yoke]

it says it is bound to yostar

its just connected to 1 of their 5 emails in one of the few servers

[carmine hedge]

new here (from india) govt is looking to ban chinese apps. if al is banned here, what do i have to do continue playing?

[steel atlas]

VPN

as a guess

[carmine hedge]

if i use an emulator, will i be able to transfer my account there?

[steel atlas]

yes

[twilit seal]

are there any known issues with purchases made when playing with bluestacks emulator?

second time I purchased something while using bluestacks and second time the payment went through but the items dont show up

didn't have any issues with purchases on my phone

[zenith forge]

if you do a purchase and not receive your item, contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[twilit seal]

I'll give it some more time, but since it's the second time it happens, i wondered if there's a technical issue due to the emulator

[twilit seal]

contacted customer support, will use my phone for ingame purchases from now on

[hybrid dew]

i recently reinstalled the game and I am 100% sure i binded my account through twitter (azur lane was granted permissions in jan 2020) but i cannot recover my old account. any ideas?

i have purchase receipts as well and i clearly remember details about my account (just not the UID)

[twilit seal]

double check if you're trying to log in on the right server

[hybrid dew]

i think i love you

i got so worried, thank you so much

[twilit seal]

had the same happen to me when switching over to an emulator 🙂

[uncut kestrel]

My friend stopped playing for ages and is coming back but his old phone broke and his account wasn't backed up. I only have his account name as it's in our guild but not sure if it's recoverable. Is there anyway he can access it again or is it GG

[zenith forge]

@uncut kestrel if your friend had a screenshot of his profile, that would be awesome.

like something related to UID, nickname, server

[twilit seal]

haven't had a response from customer support yet, what's the usual waiting time?

[zenith forge]

1-5 business days

[twilit seal]

ok

[unreal horizon]

I keep receiving an error code 100213 when trying to unbind my twitter account. I have unbinded my twitter id in the past with no problem and created a new yostar id to bind it and replace the twitter bind. Is there any way to fix this?

[zenith forge]

is it the only bind you have on your account?

[unreal horizon]

yes, should i bind the yostar id first then try to unbind?

[zenith forge]

yes

[unreal horizon]

ok, thank you so much!

[zenith forge]

based on what Kawaa said, you can't unbind if it's the only bind you have.

well, security reasons, i believe.

[sinful yoke]

correct

[twilit seal]

ok, is there a way to cancel a customer support ticket? I think I found out something. since the purchase failed on bluestacks emulator, I updated my game on my phone (phone is pretty much dead due to faulty battery, so took a while) and logged in there, as soon as I logged in, the gems got added to my account

strange thing is, I've tried several times restarting the game on emulator without success

maybe this could be a bug, at least it could be a self help step for others experiencing the same issue

[zenith forge]

i don't think there's a way to cancel it.

[twilit seal]

i'll respond to the email again to notify them that the issue has been resolved

[zenith forge]

well, if CS respond, just tell them that your purchase successful on phone.

yea, that could work, i guess.

[sinful yoke]

no, always tell them before they reply, reed

if anyone else ever has an issue thats resolved after they contact CS, they must tell them before they reply

[zenith forge]

never knew about that, thanks for the confirmation.

appreciate it.

[twilit seal]

just emailed them to let them know it has been resolved

[sinful yoke]

yep no worries, its a waste of time for CS to reply to it, so its better to let the person know they should contact CS beforehand

[twilit seal]

perhaps it could be interesting to list this somewhere so people with similar issues could try if it resolves the problem?

[sinful yoke]

since not everyone has an updateable phone/software (or wants to for that matter) it will be difficult but we could suggest it as a potential fix for those willing

[twilit seal]

hopefully this isn't a common issue, either way, thanks for the support 🙂

[fallow quartz]

Anyone else crashing in the loading screen with nagato? My phone auto updated every app including AL since im using a different network. It worked before the maintenance. Now it just says that AL has stopped working

Its probably not a storage issue, freed up like 2 gigs and reinstalled

[zenith forge]

have you tried to repair your gamefiles?

[fallow quartz]

Where does one do that

[fallow quartz]

You mean in game, where you can choose the server?

I cant launch the game :d

[zenith forge]

oh wait i thought you meant the loadingscreen when you're ingame

yeah on the login screen, the ⚙️ icon

[fallow quartz]

It crashes in the nagato loading screen, can't even choose server

[zenith forge]

if it's stopped working, there must be something wrong with the phone, i guess.

is it showing error messages or no?

[fallow quartz]

Android version is 5.1 but i used it this morning and it was fine

Nope, just stops

Yeah guess it's my phone, just wondering if more people had this

I'll factory reset my phone when i come back from vacation

[zenith forge]

yea most likely it's device-sided problem since it doesn't show error messages.

you can try to reinstall, unless you really want to factory reset

if you don't bind your account, don't do factory reset.

[fallow quartz]

I did try to uninstall, didn't work unfortunately, and i do have it binded to twitter so worst case i can play on emulator in a few weeks

Ty for trying to help

[sinful yoke]

what phone do you have?

[fallow quartz]

ASUS_X_005

[sinful yoke]

got it that one should be fine

[static abyss]

I already Finished B2 on Sakura Empire event
But next level didn't show up and i can't go to hard mode

[elder vapor]

B2 is final. To go to Hard, you am have to go back to A first then hit Hard

A goes to C, B goes to D. Can’t do D without doing C

[carmine hedge]

Hello, i have a problem with Roon development. I'm at 2nd stage of combat experience and it just stopped at 42%, won't move at all. I just did 10 exercises with Iron Blood vanguard fleet, got about 40k xp for those ships there which should be 2% but it's still on 42%. I noticed it today but i think it might be like that for 2-3 days already

[spring grotto]

Exercises don't count for PR exp. Only sorties that cost oil

[carmine hedge]

But it used to count for me before... At least it felt like it did

[spring palm]

Exercise & comission dont count in PR xp grind actually, you might got placebo then

[solar mulch]

umm i somehow enhanced my ships who were on commission

[sinful yoke]

that is apart of a recent patch

[solar mulch]

oh

[plush holly]

Why cant I start a map

[sinful yoke]

one of your ships are duplicated across fleets

[plush holly]

How did you know doe ty

[sinful yoke]

ive been here a long time

[plain reef]

sigh tried reinstalling the game due to constant crashes, either on login screen, or when i click the home button in game. Also tried the repair files options at the login screen, but im still getting crashes.

started midway during this event.

[zenith forge]

@plain reef may I know what's your device

constant crashes can be caused by some things, overloaded memory storage/ram, or internet connections are the common ones.

[plain reef]

Samsung Galaxy S9+

[zenith forge]

okay hold on lemme check

damn it's a good phone, way better than mine

it should be compatible

did you update your OS?

it should be on Oreo, a.k.a Android 8.0

[plain reef]

hmm ill check

seem to be a small security update or something. Ill try install it and see if it might help

[plain reef]

hmm the update did nothing to help sadly. Seems i have Android Version 10

[dusty laurel]

Pardon?

What was that all about?

Anyway I spammed it and it worked

[uncut kestrel]

In regard to my post yesterday this is the account summary on the guild, there's no other screenshots or anything but the server we play on is washington

[spring grotto]

Did they already contact customer support to retrieve their account?

[uncut kestrel]

No, how do you do that?

[spring grotto]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

you can contact them w/ one of the mentioned methods

[gleaming ruin]

Umm can i report an issue?

I havent experience this before? I already clear the app cache cauz maybe its reason why i cant log in in the game

Rip im soon to finish the d2 to get the event trophy

[spring grotto]

It's most likely just a temporary network issue (tho not sure if coming from server side or client side). Continue to attempt to load into the game. If it still doesn't work after a while, try a different network connection or a free VPN

[gleaming ruin]

@spring grotto okay thanks is this just a normal issue?

This can be fix sooner or later right? @spring grotto

[spring grotto]

Unfortunately I can't say as it's unknown if it's from the game's side or user's side

[gleaming ruin]

@spring grotto it works a while a ago i got in in the game log in but the game itself is loading and loading for a couple of mins

[winter radish]

Does anybody gets constant 60fps using Nox ?
I have a system with i7 7700HQ + 1060 + 16 GB RAM

it hovers around 40-60
laggy with lots of projectiles in battles ?

is there any way I can improve this ?

[zenith forge]

the only thing you can make those smoother are enabling VT

or changing between DirectX or OpenGL

[winter radish]

does azur lane supports 144hz refresh rate ?

[zenith forge]

well, even 60hz supported though...

i don't think screen refresh rate matters for an emulator

[winter radish]

PC is fine I wanted asking for phones with high refresh rate ?

[zenith forge]

well it should be supported.

i just can't tell you what's gonna be the difference.

just like some people who had 120fps phone and expecting AL gonna be 120fps when in the end it's gonna be 60fps at max.

[winter radish]

i see thanks

[steel atlas]

Assuming from settings that 60fps is the highest fps supported, having a higher hz screen will not matter.

[spring grotto]

Correct

[ornate ore]

how do i tern off tex to chat from the serv ?

[zenith forge]

did you mean, ingame chat?

[ornate ore]

no the sever

[zenith forge]

can you explain in details, what does "turn off tex to chat from the server"

[ornate ore]

all the tex from the ser is comeing out in my spekers on my pc

[zenith forge]

this question is not #tech-support related, but you can right click on the server icon, and click mute server

[native saddle]

My core data shop vanish from the game is it just for me or for others too?

[zenith forge]

try to restart your game

if it's still gone, try to repair gamefiles

[crystal wigeon]

so where should i go for merch support

my amagi plush arrived today without the red coat

[spring grotto]

Please email support at [e-mail] for merch related customer support and see what they can do to help

[crystal wigeon]

Thx fam

[spring grotto]

No prob

[crystal wigeon]

Just glad to have gotten her tbh

[potent brook]

For some reason I dont have B3, I restarted the game several times yet it wont show up

[zenith forge]

@potent brook because it's C1 C2 C3 C4 D1 D2

it's not like other event maps, so yeah.

[potent brook]

Oh but it wont let me go on, saying I need to clear previous events but A1-4 are done

[zenith forge]

well it because it's the last stage.

[potent brook]

Ah nvm I found it

Thanks anyway!

[zenith forge]

oh you talking about C stages, you need to go back to A stage and click hard

glad you found it!

[novel grove]

I can't seem to access azur lane at all on mobile data, regardless of quality of signal. Is this a known thing?

Gets stuck here

No other app is adversely affected.

[steel atlas]

try a vpn

[worn thunder]

is it possible to have my azur lane account on both my phone and my pc (through emulator)?

also I can't unbind my facebook account from a test account that I made

[sinful yoke]

yes it is possible

you must contact customer support to remove the only bind on an account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[worn thunder]

ty

[sinful yoke]

how to bind and how to login to a bind is listed here, use this as guidance for logging into your devices

[timber oak]

I want to unbind my yos account, help me pls

[spring grotto]

You'll need to contact customer support for them to help get it unbound

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[lament hawk]

How much space is needed to run azur lane? 2.1gb + updates and other files?

Is it around 3gb now?

[halcyon tiger]

Ive been getting a fatal api error since last night when trying to buy gems to get more dock spaces
The message goes too fast to screenshot but the code is something like 200:260 or so

[spring grotto]

Hm....try clearing the game cache. If that doesn't work, try a file repair from the settings menu in game to see if that clears up the issue

[halcyon tiger]

Alrightie

[halcyon tiger]

I did it the long way after repairing from menu, deleting the cache and stored data and redownloading as a whole
Still the same thing
Fatal error during api operation 200260

[spring grotto]

Hm....

Can you try going into your phone settings, logging fully out of your Google Play account there, then relogging into it?

[halcyon tiger]

If I knew where to find that
Android got a lot harder to navigate settings imo

AH

I found the problem

The play store app wasnt working for some godly reason
Kept saying try again when loading it
So I power reset my phone and relogged and it's working fine again

[spring grotto]

Ah, okay. Good to hear it's solved tho

[glass apex]

still waiting on a gm to re-active my account been a month 😦

[spring grotto]

Unfortunately only customer support can help in that regard. No one here can assist w/ that. We can really only say to try contacting them again if it's been that long

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[glass apex]

ya I did and they said well we sent it to our gm for 'investigation'

my computer died and I had to replace parts and I got banned cause my computer blew up

I'll wait another week or two then email them again for a status check

[lucid pulsar]

Umm, can i change ny acc from jp server to global server?

[zenith forge]

you can't.

[lucid pulsar]

Oh ok :(

[sinful yoke]

you can make new save data on EN server, but it cant be transferred

[lucid pulsar]

Ok i see

Is there a way to change the language on the jp ver to eng?

[sinful yoke]

there isnt

[lucid pulsar]

Ok, thx for the info

[gloomy crater]

Can i retrieve my account?
Ingame name: Synip
Level: 29
Server: Sandy(?) I'm not very sure anymore as i lost this account for over a year.
Uid: idk

[spring grotto]

It is. Did you have the account bound or no?

[gloomy crater]

I have the account bound to facebook. I think before that i also had another account too but i just overwritten it with the Synip one.

[spring grotto]

Okay. If you think it was bound w/ FB, just log into Fb from the title screen of the game and then try logging into all the servers as your account stays on the server taht it was logged into.

Ofc tho, you won't be able to do this until the game comes out of maintenance

[carmine hedge]

Could you explain this please? It not allowed me to do this combat data collection II.

[flint nexus]

Help

[spring grotto]

@carmine hedge But it seems like you have it started and just need to gain EXP now

[carmine hedge]

Oh thank you seem my friend are confused.

[spring grotto]

No problem

[carmine hedge]

Help T__T

[zenith forge]

repair your gamefiles

click on that top right ⚙️ icon

hope it works.

[swift gorge]

what

[outer herald]

Restart your game and that ship should show up

[swift gorge]

ah ok thanks

in hindsight shouldve tried tht first

[rancid hearth]

I have a problem with the game, since the launch of Sakura Event, sometimes the tabs do not display the content. Re-entering the tab is displayed, but very often the problem repeats itself. The same happens in the tab with the Depot and Shop

[zenith forge]

have you tried to change to another emulator?

[rancid hearth]

Why i should change that?

[zenith forge]

emulator sometimes has visual bugs

[rancid hearth]

i have reinstaled the game and emulator so, problem persists

[zenith forge]

how about repair the gamefiles?

or changing the visual between OpenGL & DirectX ??

[rancid hearth]

before Sakura event, everythink was fine

[zenith forge]

did you also enable VT?

[rancid hearth]

its not a big problem, but its sometimes irritating

yes i have, without it i cannot run the emulator

[zenith forge]

wait...

is your dock filter active?

[rancid hearth]

look, it look that "im openning the dock, after 5~ sec everytink goes black

sometimes with the shop or depot

do i have record a video with that?

[zenith forge]

we also have people few days ago who gets depot or shop disappearing.

but most of the time, restart fixes the issue for them (and repairing the gamefiles)

[rancid hearth]

where is this option exacly? i cant find it

[zenith forge]

settings > audio > repair button

[rancid hearth]

this is in the game or in the emu?

[zenith forge]

ingame

[rancid hearth]

@zenith forge repair doesnt help, it happened again

[zenith forge]

try to update your bluestacks to the latest version then.

the current one is BlueStacks 4.220

[ashen stratus]

I have the same problem but it's only with the crafting menu in the depot. Instead of being blank, it just says Loading indefinitely. I have the latest BlueStacks and AL version. When I try to repair files, it gets stuck at 86%.

[crude vapor]

Is this where i would report stuff like my gems not being delivered after i purchase?

[sinful yoke]

yes, though you should actually contact customer support for purchase issues

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact information is above

[crude vapor]

I emailed them and all i got was somthing saying to elaborate but not to reply to the email

[sinful yoke]

its a bot message, wait for a human response

[crude vapor]

Alright ill wait then

[weak token]

Hello I lost my Yostars account

[sinful yoke]

are you trying to login to your account through yostar?

[weak token]

Yes, I might be dumb if this is not the way

[sinful yoke]

login at the title screen of the game on the left side
you input the email you bound with, generate a code, then you paste the code sent to your email into the code input in game

make sure to login to the server you usually login to and it will be good to go

[weak token]

Sorry, I'm just dumb

I might have said something wrong

How do I recover my account

I'm sorry for saying it wrong

[sinful yoke]

did you ever previously bind your account with yostar, facebook, twitter, or apple login?

[weak token]

Yes, I had a Yostar account

[sinful yoke]

/techsupport