tech-support

[mental cradle]

oh okay, thank you:)

[tidal jetty]

THANK YOU SO MUCH YOU ARE A LIFE SAVER MY FRIEND!!!!

[spring grotto]

No problem at all

[manic orbit]

Anybody know how I can fix my notifications popping up right when I open the game? They aren't popping up as the happen, every time I open the game all my notifications pour out

[stark hearth]

Anyone know how to fix this? pretty sure I have enough data

[timid gyro]

So today I believe I may have incorrectly binded my account and now my account on my phone is gone. Is there any way I can reverse this? It was originally I think bound by Yostar and changed it to twitter later.

I spent too much time on the account and I really dont want to lose it.

[ebon flame]

youve tried logging into it again with yostar and twitter?

[timid gyro]

As far as Yostar goes I havent tried because I am kinda confused where I am supposed to log in at. I dont think I tried twitter either. My guess is Yostar would be the one that would work because it was bound to that originally.

[ebon flame]

do you remember your uid also? if not, it’s fine i’ll look for the yostar login option

[timid gyro]

I do not remember the UID sadly. I tried to see if that information was public but it is not.

[ebon flame]

try to login from the main menu and see if it works

[carmine hedge]

Click generate a code

check your email

then put the code in

[ebon flame]

if not you’ll have to contact customer support and ask them to forcebind to something else / help with yostar email recovery

[timid gyro]

Wasnt that what we needed to do to bind the account to Yostar originally? Maybe that was my problem.

[carmine hedge]

@timid gyro You binded your account to Yostar, ye?

[timid gyro]

Yeah, I did

[carmine hedge]

Perfect

Put your email in

that you bounded to

Click Generate

it will send you a code in your email

that you'll have to input in

[timid gyro]

Oh thank goodness it worked! Thank you so much for your help!

[stark hearth]

Anyone know how to fix this? pretty sure I have enough data
found the solution btw instead of reinstalling over and over reset all the data in the app

[flat crane]

Um excuse

Can i have some question?

[carmine hedge]

What's up?

[flat crane]

Well my phone number has changed

So can i unbind and bind again?

[carmine hedge]

By phone number you mean you got an entirely new phone, ye?

[flat crane]

Yep

[carmine hedge]

Okay, then that's alright. All you have to do on your new phone is ofc install Azur Lane

Then log in to the social media platform you bound your account to

[flat crane]

Ok

But my twitter phone number has changed too

[carmine hedge]

By twitter phone number do you mean the two factor authentication you have your twitter account set too?

[flat crane]

Yep

[carmine hedge]

That shouldn't matter.

[flat crane]

I did bind three of them

[carmine hedge]

Just log into your twitter email thats bound to your AL account

[flat crane]

But one of my acc were changed phone number

Fb and yostar were untouched and unchanged

[carmine hedge]

Then log into to those then. Like I said, a phone number change isn't going to affect your bind.

Your AL account is bound to your social media account, therefore its directly linked to the email associated to said social media account, not to your phone number

[flat crane]

Ouh ok

Thanks

[wild breach]

why does the game have to restart every time i leave it, like even just minimizing the game to check on discord it needs to restart

[carmine hedge]

I guess it had something to do with your RAM

How much RAM does your phone?

Have

[wild breach]

4 gigs

[carmine hedge]

It is also affected by the number of apps you run until you switch back

I have 4Gbs of RAM too

If I switched out AL app and run 2 apps after minimizing it

It really does restart

[wild breach]

hmmm

i'll try turning off automatic management for AL

[carmine hedge]

But when I left it minimized for around 15 minutes it still goes back to where I left it

[wild breach]

ah, i see

[carmine hedge]

AL does consume a staple amount of RAM so it really restarts when it doesn't meet the minimum RAM required to run it

[wild breach]

i see i see

i'll try it out now

[carmine hedge]

Sure

I have a question though

I was grinding for Ibuki PR1 and decided to switch to Gascogne since the only thing that is left requirement left to unlock her is to submit 30k gold. So I finished her. Normally after finishing a Tech Ship you'll get to choose another Tech Ship to grind but in this case I need to wait for another 24 hours to switch again. Is it normal? Or is it bugged?

[elder vapor]

that's normal

once you swap, you're subject to the 24 hour cooldown regardless

[carmine hedge]

Ow I see thanks mate. I guess I should've just finish grinding Ibuki hehe

[elder vapor]

if you have finished Ibuki, then dropped the cash on Gascan, you would have been fine

[carmine hedge]

I'm in the mood to grind damn

Yeah I didn't see that one coming too bad

But eh nevermind I'll level up Gascan

Thanks again

[blissful marten]

Hey can anyone help me with getting my account back i have all my information except my UID

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

@blissful marten contact them and make sure to put down “dont know” or something of the sorts when giving UID

[robust grail]

@sinful yoke is it meant to be another word, peak doesn't fit well into this sentence

My guess is that she meant peek

[sinful yoke]

yes

[robust grail]

This is the queen's english for the love of the empire

Shameful display

[rustic pond]

Is any specific way too cintact costmer support like email

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[limber ravine]

My game freeze after launching it can someone help me?

[hazy dawn]

Hey guys, I don’t know where to ask this so asking here. Does Azur Lane have any known compatibility issues with iOS 14 beta?

[unkempt cedar]

Usually, not too long ago, when a ship got to lvl 100 they would still get exp, once you make the awakening they would get all that exp. But now i had a ship in lvl 115 for a while, i just made the awakening, and even after using her nonstop for the last month, she didn't get any exp. Is it a bug or did they changed to make it harder to lvl up?

[rustic pond]

I did complaint but there is no feedback

So is there any other ways

[carmine hedge]

@hazy dawn It does not. I am currently running AL on iOS 14.

[dire heart]

I can't play on Lexington server since this morning which is the only server I play on. It just keeps saying "Loading". I tried logging into Amagi server and I could play there but not on Lexington.
Tried clearing cache and reinstalling twice but it didn't help. My internet works fine as well

[zenith forge]

have you tried to switch into another internet provider (if possible)?

[nimble knot]

I have tried to report an instance of double billing for an in game purchase which occurred this past Thursday using the ingame report feature - this feature is causing the app to suddenly exit - how can I request account support for this double billing?

Using iOS

[dire heart]

Nah I can't switch

I tried using a VPN and apparently that works

Sort of a hassle but better than not being able to play at all. Still confused as to why it only started having that problem now

[frozen hamlet]

Im stuck at front page cant do anything

[limber idol]

Guy's how to download azur lane global on p40 huawei.

It just shows this then crashes

[frozen hamlet]

use qooapp

[carmine hedge]

So i took a break from the game for a while and switched devices during that time, i now wanted to play again on the new device but suddenly i cannot connect to my account anymore, i had it bound with both twitter and yostar however now both options just lead me to new account creation

[spring grotto]

Log into your bind option from the title screen of the game and after that, make sure you select the correct server (such as Amagi, Washington, etc) as your account will stay on that server. If you're not sure which one it was, just try logging into all of them

[carmine hedge]

that worked thanks lol

[torn urchin]

How do I change my verification password for locking and unlocking ships and stuff? I forgot the code.

[unkempt cedar]

Shouldn't we get this today?

[spring grotto]

@torn urchin You will need to contact customer support for them to manually get it reset for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@unkempt cedar Staff are currently off for the weekend, they'll need at least be in office to send out the rewards, so please do be patient

[torn urchin]

Ok. Thank you.

[carmine hedge]

was wondering if anyone knows, if azur lane can be played in android os for pc, just tried out prime os, and azur lane didn't want to load past the publisher icons

is it compatible with any android x86 or so type os, and i just have to try a different one, or azur lane has a function to not work with those pc with android os installed?

[native trellis]

is it possible that if u're internet isn't stable.
u disconnect and it says ur account logged in from an other device ?
that sentence is rly scary

it happened after it says "connection lost" when i clicked reconnect after a while that happened.

[sinful yoke]

yes it is possible

[formal geode]

it happens to me a lot

[unkempt cedar]

@spring grotto got it, srry i forggot about that, tho there is other thing bothering me, and it is that in the road map of the official website did updated to the 180k, even more it says that we are still at 140k. And i don't remember if we got the rewards of the 160k followers xD

[sinful yoke]

its being brought up to staff

[tame marsh]

Heyo, just wondering if it is possible to recover an unbinded account?

[sinful yoke]

yes, please contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tame marsh]

Guessing because it's the weekend, the ticket won't be looked at until tomorrow?

[carmine hedge]

hmm, this is really odd... android os made for windows the following : prime os and Phoenix os, can't play azur lane. while bliss os, seems to get pass the three publisher icons loading page and seems to work

i haven't tested regular vanilla native android x86,

i do not recommend phoenix os, bloatware and ads and pay to use, if anyone is wondering. the other three are more android native os like chrome os

does anyone know if chrome os, has the playstore and can play azur lane?

[elder vapor]

Can access probably, but highly doubt a chrome book could run it do it ram limitations

[sinful yoke]

chrome book cant

if you do manage to, expect the game to run poorly and/or crash a lot

[dapper blaze]

ios has some serious problems since the update i have tried reinstalling multiple times but it has got progressively worse with the crashes now i can only do one battle and then it crashes. this is honestly getting kinda ridiculous. and yes i have the most current update on my ios and my ipad is supported by the app. the fix you guys rolled out on friday last week only fixed the instacrash where it spun the screen and then crashed when you clicked on the app to load it up. i tried dealing with the crashes since thusdays update but now it has gotten to where the game is almost unplayable at times. hopefully this can be resolved sooner than later.

[lyric mirage]

For the data packs is it 10k experience for each singular one or is it 10k for 10. (Sorry for bothering you with a dumb question).

[sinful yoke]

what model iphone do you have? @dapper blaze

[dapper blaze]

ipad 6th gen

[sinful yoke]

I believe it is only 10k for 1 @lyric mirage but you may want to ask #gameplay-help instead just in case since im not 100% sure
and since the question isn’t technical its better to ask them in the future for things that arent like crashing or technical issues

[lyric mirage]

Alright, sorry for bringing the question here. I joined the disc purely for the question because if what you say is correct than I do have a bug

[zenith forge]

@dapper blaze have you tried to update your iOS though?

oh yeah, you said it's updated.

[sinful yoke]

ask them just in case before going to report it as a bug @lyric mirage

[dapper blaze]

yes its updated

[lyric mirage]

That’s my plan taco man

[zenith forge]

how about try another internet provider if possible? (or a vpn) @dapper blaze

[sinful yoke]

@dapper blaze ipad 6th gen is the bare minimum for AL I believe, if your device has been in use since 2018 and runs a little slow or has lots of apps open in the bg, it is going to run slow in AL

unfortunately I dont have an ultimate list of compatible, no longer compatible, and slightly compatible devices for AL

[zenith forge]

@sinful yoke it has 2GB RAM for iPad 6th gen.

[dapper blaze]

i have tried playing over both my wifi and without my wifi and i have nothing in background and i have had zero problems with al until this update

[sinful yoke]

anything with 2gb is slightly

im aware thank you

2gb is slightly compatible

[zenith forge]

personally i don't know what happened on iOS device lately

is it latest iOS update? @dapper blaze

[dapper blaze]

yes it is

[zenith forge]

i remember toaster said iOS 13 is the latest ones

[dapper blaze]

i am on ios 13.5.1

[sinful yoke]

the issue is the ipad is bare minimum

its similar to iphone 6s but as a tablet

despite being a newer ipad

[dapper blaze]

i just don't see what changed with this update because it was working fine before

[sinful yoke]

a few people have told us that after the whole issue with facebook SD a few days ago their AL died on them

[tame marsh]

Yea got my account back!

[lyric mirage]

Thanks for the advice Kawaakari.

[sinful yoke]

no worries, sorry for the inconvenience

[lyric mirage]

Nah your good, mistakes happen. Nothing is perfect

[zenith forge]

i just don't see what changed with this update because it was working fine before
@dapper blaze it's just happened on a bad time, i'm 90% sure it's iOS problem regarding to Facebook SDK, since it's not only affecting Azur Lane, but generic app like Spotify or other else that uses facebook as logging in.

sadly it happened when PR3 comes as an update, that's why people assuming these kind of crashes affected because PR3 update, which is I believe, not the reason why.

@tame marsh since you get your account back you might need to bind your account

[sinful yoke]

to get your account back is to bind it

[dapper blaze]

so is there a way i can unbind azur lane from facebook and then link to twitter or since al uses faceboook as a login option i'm screwed until facebook gets fixed?

[sinful yoke]

it was fixed

it was an apple issue, they fixed it but it seems to have been the final string for many iphones and ipads with AL

[dapper blaze]

so basically i am going to have to deal with crashes until i get a new ipad.

[zenith forge]

~~better take android ~~

[sinful yoke]

an example is iphone 6s is no longer supported device and some users werent able to play AL since, some users were still able to play
after the issue with FB and apple, some users who were able to play are no longer able to

either that or use an alternative device such as a phone or an emulator on a pc/laptop

[dapper blaze]

riperino

[zenith forge]

you have any pc/laptops that has 4GB RAM or more? you can try to play with emulator though.

@sinful yoke so basically iPad 6th gen is like iPhone 6s?

*judging by their specifications

[dapper blaze]

ya i do looks like i will be playing off pc until i get a new tablet and not a ipad done with apple in general

[sinful yoke]

yes they are pretty much the same

[zenith forge]

if you play on pc with an emulator, make sure you have VT enabled @dapper blaze

and i'd suggest to use MEMu emulator, in case bluestacks / nox are lagging for you.

[dapper blaze]

vt?

[zenith forge]

Virtualization.

[dapper blaze]

okay

[zenith forge]

every android emulator will always ask you to enable VT

if you don't have VT enabled, it's gonna be hardly lagging.

https://docs.fedoraproject.org/en-US/Fedora/13/html/Virtualization_Guide/sect-Virtualization-Troubleshooting-Enabling_Intel_VT_and_AMD_V_virtualization_hardware_extensions_in_BIOS.html

every BIOS is not the same, but you'll get the Idea.

you can DM me if you have any confusion to enable VT, I don't want to clutter #tech-support with non AL stuff

[dapper blaze]

okie ty

[carmine hedge]

@elder vapor @sinful yoke , oh whoops, i meant a system running chrome os with playstore, not a Chromebook. it shouldn't have any loading issues like those other three windows custom android os's

just tested out android x86 - x64, version and it worked getting azur lane past the three publisher icons, it just needs arm support in the settings to be turned on and data+cache for the app to be cleared + force stop, if you didn't enable ARM support before installing

[hoary moss]

I'm getting a weird bug. I changed a ship in my fleet, but when I go to battle, the old ship is still in that fleet. I swapped out Phoenix for Minneapolis, but when I go into battle with that fleet, Phoenix is still in the fleet and no Minneapolis. Restarting the game fixed it, but I thought I'd just bring it up. Is there somewhere officially to report this?

[tidal island]

Guys, when you buy gems, do you pay using your google pay? Because I can't use mine, it says, "correct this card info or try another card"

[hidden spoke]

Can anyone search the name ATShadowKing in the game?

The one with the level of 70+.

#tech-support

[abstract flume]

Please help me

anyone

[sinful yoke]

@hidden spoke are you looking for an account? you need to specify the server

please clarify the issue @abstract flume

[abstract flume]

Oh this is tech support nvm

[hidden spoke]

Washington

[abstract flume]

I needed help on my server

[hidden spoke]

@sinful yoke Washington

[sinful yoke]

are you trying to recover a lost account? @hidden spoke

[hidden spoke]

@sinful yoke yes

[sinful yoke]

have you bound it previously to twitter, yostar, or facebook?

[hidden spoke]

@sinful yoke yes but there's something wrong with the Twitter, I logged in and didn't get the original account

@sinful yoke can you search ATShadowKing with the level of 70+

@sinful yoke hello

[sinful yoke]

@hidden spoke are you logging into the server washington?

[hidden spoke]

Yes

[sinful yoke]

do you have your UID?

[hidden spoke]

The first one or second one

[sinful yoke]

if you mean your account vs the new one you are getting, I mean your original account

[hidden spoke]

No, I forgot

[sinful yoke]

can you try logging into all servers just in case?

[hidden spoke]

@sinful yoke I got my old one back

Thanks

[sinful yoke]

no problem, happy azur laning

[tidal island]

Hello, I need some help regarding payment

I don't know though if this is the area of Tech Support for AL but ill just ask

[sinful yoke]

whats the payment issue?

[tidal island]

Has there been any occurences of google play not registering your card? It says "correct this card info or try another card",I've tried to check the card info many times and its correct, and I've tried to search the internet and it seems that many people have experienced it, I just want to ask did you guys deal with this also? If so, how did you proceed to buy gems

[sinful yoke]

unfortunately we havent gotten any reports of this for AL specifically, have you tried signing out and back into your google play account?

[tidal island]

I haven't yet

I'll try to trouble shoot

Thanks for replying!

[tidal island]

Nvm I got it already, I used my apple phone

Android phone being pepega

[tame vigil]

Can anyone help me with unbinding Yostar account? My previous email is having some problem and I really want to unbind Yostar email.

[zenith forge]

contact customer support for that

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[tame vigil]

It said on the website that I can either email them or messaging a Mod on Discord. I would prefer the 2nd option since emails are just inconvenient.

[zenith forge]

@sinful yoke the only method that solve unbind yostar is only contacting CS right?

i don't think mod can do that, can you confirm?

[tame vigil]

I mean, it's said directly:

So who should I contact that have the ability to unbind account? Or just stick to emails?

[sinful yoke]

use Contact Us button on the site or email them

[tidal island]

After emailing them, do I have to reply to them again the same thing?

I had an issue

Because they said

[sinful yoke]

if it asks you to clarify your issue its just a bot message you do not need to respond to it

[tidal island]

"How may we help you"

Oh yea, it says elaborate on your inquiry

Thats all

Thanks

[sinful yoke]

@zenith forge and yes, only staff, helpshift is horribly outdated

[tidal island]

Just to be sure, this is it right?

[sinful yoke]

yes, that one is just the bot message

[zenith forge]

that's autoreply

[tidal island]

Okay thanks!

[zenith forge]

wait for actual CS message

[tidal island]

Okay okay thank you

[sinful yoke]

no need for 2 people to help one person reed

[zenith forge]

sry

[tidal island]

Do you guys know how long they take to reply?

[zenith forge]

based on what Kawaakari says, 1-5 business days

[tidal island]

Okay thank you

damn it took then 20 mins

so fast

I got my issue solved now

bless the AL team

[sinful yoke]

glad to hear

[tidal island]

Thank you again for fast responses!

[sinful yoke]

is your internet unstable?

is it slow then?

if your internet is slow, unstable, or experiences a simple hiccup, it will cause said error

well its only random if theres a random hiccup which can happen.. well randomly

[trail lichen]

There seems to be a flashing square that'd pop up and disappear on my screen randomly

[dim flame]

Purchased some gems and haven’t received them. Not particularly happy....

[small totem]

20:9 screen problem

Can I set game display for 20:9?

I can't see my BB reticle.

[carmine hedge]

The game won't load, is there a fix for this? I have already cleared the cache.

[final sluice]

Is this a known error, wont let me upgrade my fleet tech past 4 for either Eagle or Royal

[spring grotto]

@dim flame Please do contact customer support and they'll get your items for you manually

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@carmine hedge You might need try a different network or a free VPN to see if that helps

@final sluice It's a known bug were your fleet tech points are shown higher than they actually are. A restart might fix it

[trail night]

Does anyone know if there is a good emulator for linux to play this on?

[dim flame]

@dim flame Please do contact customer support and they'll get your items for you manually
@spring grotto

Is that through the app itself? If so I have done 👌

[spring grotto]

@dim flame That works as well

[steel atlas]

@dim flame did u check ur mailbox

[dim flame]

@dim flame did u check ur mailbox
@steel atlas

I did, nothing there

[quiet chasm]

so my Twitter account was hacked and i cant unlink my account from it

[carmine hedge]

@quiet chasm you can contact customer support. they can unlink it for you from their side

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[quiet chasm]

thanks

[grizzled sable]

is there a way to reduce or eliminate the lag that occurs in the first 10-15 seconds of a stage where my ships freeze then zoom all over?

[noble narwhal]

I need help

about my account

[spring grotto]

@grizzled sable I do know what you're talking about for that lag. Unfortunately I don't think we've found a way to get rid of it. You could try clearing the game cache and/or a file repair from the settings menu in game, but it's not a guarantee to fix it
@noble narwhal What about it?

[magic dragon]

hey my twitter got hacked and i want to play azur lane on bluesatcks. can anyone help me unbind my twitter?

[spring grotto]

You'll need to contact customer support for them to do so manually on the backend

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[magic dragon]

it says that i need to contact staff through email or discord

how do i contact on discord?

[spring grotto]

You'd need to contact CS-Gale#2262 via DM, though they are offline right now

[magic dragon]

ah alright ill send an email then, thanks

[static abyss]

Is there something wrong with my data?
There is no any event

Except that 3 of course

[noble narwhal]

@spring grotto I previously had an account when I started playing Azur Lane and I linked it with my Twitter. But I got a new phone and the Twitter link didn't work

[spring grotto]

@static abyss There is no event going on right now, if that's what you mean
@noble narwhal How did it not work? Did you try logging into Twitter from the title screen of the game

[static abyss]

Oof

[noble narwhal]

I did. I had a previous account on Azur Lane called "Cptnstkpro" and I got a new phone and it didn't recognize me

[spring grotto]

Okay, so you logged into your Twitter account from the title screen of the game, correct? If so, make sure you're logging into the correct server. Your account stays on the server that it was created on (such as Amagi, Washington, etc). If you're not sure which one it is, just try logging into all of them

[noble narwhal]

OK! Thank you very much!

[spring grotto]

[noble narwhal]

I got it!

[spring grotto]

Good to hear

[gray shell]

i've been getting kicked out of the game every few mins. i'd say about every 15 mins. been happening since the last update

[carmine hedge]

@gray shell What system do you play AL on?

[gray shell]

Android

[carmine hedge]

Try repairing your in-game files, maybe there's a corruption with your game.

[gray shell]

oh, found it

thanks, will see if it works

[plush holly]

How long does mute last in azur game chat?

[gray shell]

@carmine hedge it worked. hasn't kicked me out since. thanks

[knotty violet]

my researches have stopped resetting when there's a new day, it's been happening for a while now, any idea how to fix this?

[misty oracle]

isnt this suppose to be going for 3 days?

https://twitter.com/AzurLane_EN/status/1282706353329451008

Azur Lane Official (@AzurLane_EN)

Dear Commander,

HQ has realized the pacing of PR3 was faster than expected for some Commanders. To help Commanders better arrange their gameplay experience, HQ has strived and obtained a supply.

#AzurLane #Yostar

Retweets

342

Likes

3162

Twitter

or am i reading it wrong?

[outer herald]

From 7/13 to 7/15 we are getting 10 general PR2 plans, and 2 DR plans in the in-game mail

So tomorrow is the last day

[grizzled ledge]

What are the recommended specs to be able to run Azur Lane at 60fps?

[outer herald]

What kind of phone do you have?

[grizzled ledge]

right now I have an S5 Neo

which is why I can only play on Auto

but I'm gonna get a new one soon so I thought I might as well ask

[outer herald]

Usually most apps need at least 2-4gigs of RAM

Also, have at least 4GB worth of memory for it too

[grizzled ledge]

mine has 2GB RAM

[outer herald]

That should work

[misty oracle]

@outer herald ohh nothing was sent out after reset so i thought i was reading it wrong but admin said it's not automated that reward they have to do it manually but got today's one now

[outer herald]

Yeah, I got mine for today when I logged in this time

[misty oracle]

was a bit after reset because they had to do it manually, i was expecting it right after reset that's all XD

was sitting on 59/60 for FDG last level all day was waiting for it so anxious LOL

[grizzled ledge]

It's not enough, which is why I'm asking. 2GB Ram is not nearly enough.

The game frequently freezes while playing and even while looking at L2D screens

[outer herald]

What's your OS then?

[grizzled ledge]

Android

[outer herald]

8.1?

[grizzled ledge]

6.0

[outer herald]

[misty oracle]

2GB dedicated to the game or that's the whole phone?

tried changing game to 30FPS setting?

[outer herald]

It should be 2GB for the whole phone for RAM

[misty oracle]

might not even be the ram

might be the processor on the phone

[grizzled ledge]

I see

[floral wraith]

can anyone help. Error with unbinding alt acc with FB.

[sinful yoke]

is it the only bind on the alt account?

[floral wraith]

yes

is there a way to just delete the account

[sinful yoke]

there isn’t

if you want to remove the bind you will have to contact customer support or add another bind, you cant remove the only bind at all times though

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

if you need their contact info, its above

[floral wraith]

ty, ill probs just go with another bind and then unbind from FB.

[blazing jolt]

why my account frozen

[jolly obsidian]

Why does my game crash every time I try to play, it would make it to the sign in screen then when I actually try to enter the server it crashes

Never had this problem before to this severity

[carmine hedge]

Failed to update a 5 MB download

[plucky anvil]

Who do I contact if if loss 2000 coins during a retrofit. During the process loss WiFi connection

[storm ferry]

@carmine hedge same issue as you, i reinstalled and now my l2d skins doesnt work

[carmine hedge]

Damn you had to reinstall the game?

[storm ferry]

yeah i couldnt get the update to work

[carmine hedge]

Guess I'm not doing commissions at work

[wind coral]

I get a "system error 40: illegal restriction" error when I try to to improve tech fleet, any idea why?

[carmine hedge]

Wait did you reinstall and it's still giving you the error?

[storm ferry]

no this was before haha

just posting to show i had this error too

but my problem now is l2d skins not working

[carmine hedge]

Just stop buying L2D skins

[wind coral]

@storm ferry did you make sure you updated audio and L2D data?

under settings I mean

[storm ferry]

@wind coral actually, now that i think about it. I tried to update l2d after reinstalling and it gave me an error, i proceeded to repair l2d and it immediately jumped to v.179

maybe it never downloaded at all

[storm ferry]

reinstalled for a 2nd time and it works now

[winged rapids]

I need help, there’s a update here and I tried to download it, it failed to do so..... I tried multiple times and even restart the game and it gives me this screen

[carmine hedge]

Oh it works now for me, i didn't have to download anything

Lol

[zenith forge]

@winged rapids how about try to use VPN?

[winged rapids]

[zenith forge]

or if possible, try other wifi/mobile data connection.

worst case, reinstalling.

[winged rapids]

Let me try again

Ok everything is working right now....

[carmine hedge]

Lmao

[storm ferry]

so i went through all that trouble for nothing

[winged rapids]

Same

[uncut mist]

can azur lane email unbind ed? When I started azurlane I Rerolled i got a Info from friend that it can be unbined(My email that want to use to bind latter binded to cause of reroll so I want to unbind 2 acc then use my main email to bind my acc now)

[tardy arch]

So I swapped to room to quick finish her, but now that she is done I still have to wait to swap pr ships. Is this a bug?

[zenith forge]

@uncut mist you need to create a support ticket to unbind your email.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[zenith forge]

@tardy arch you need to wait 24 hours, iirc

[blazing jolt]

yostar email respond ask me for UID but I cant give bc acc frozen

i check site it says send email or ask discord server

[zenith forge]

try to contact CS and create a support ticket @blazing jolt

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spare jay]

Are yo kidding me?!??! Azur Lane doesn't connect to the Google Play Store?

Just lost 40+ hours of progress due to a hard reset

[zenith forge]

... Azur Lane support Facebook Twitter and E-mail binding though.

@spring grotto does saved local cloud progress gone when you hard reset a phone?

and is it possible to retrieve the account if you have UID Nickname and Server?

[spring grotto]

Well nothing about AL is saved locally afaik and ye, it is possible to get it back

[spare jay]

man, that sucked major balls. I just wrote customer support. Hopefully they can help me out

[muted magnet]

Hi, I am having problem with my iOS 10.3.3 phone, when I start Azur Lane it will show black screen and then instantly minimalize... it was working fine until last update, yes I have old iOS version, but I am very sad it was working and now it is not

[carmine hedge]

You'll have to update to the latest version of iOS

[balmy mortar]

My account is frozen for some reason and I don't remember my Uid but I have it bound to my Twitter. Will that help them at all or am I a lost cause? Not sure why it's frozen

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Contact customer support about your account being frozen

You can just tell them that you don't know your UID or put N/A

[balmy mortar]

Gotcha, thanks!

It was just not remembering my Uid I wasn't sure about

[rain briar]

I recently got a new phone and my account has been bound to Facebook but it’s making me log into a different server under a new account

[spring grotto]

Make sure you choose the correct server. Your account stays on the server that it was created on

[rain briar]

It forced me into amagi, My account is on avrora and when I chose it it made me create a new account

[spring grotto]

Try logging into all the servers

[rain briar]

Every server is making me do a tutorial for a new account

[spring grotto]

Hm....sounds like the account wasn't properly bound or perhaps you used a different FB account to bind it (in case you have multiple ones?). Do you happen to have the UID from the account?

[rain briar]

I don’t

All I know is the username and commander level

[spring grotto]

Okay, if you don't happen to know it, you can contact customer support and they'll look into your account and see the binding status on it and help you w/ it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[twilit mantle]

Has there ever been an answer why I keep getting Loading or Network connection popups since the patch last week?

[spring grotto]

Hm...unfortunately I can only imagine it being some client side issue (such as a shaky connection to the game servers or corrupt files). If you haven't tried already, try a file repair from the settings menu in game and/or another network connection

[alpine pier]

Hey um i logged in wrong email is there a way to change it

[torn flume]

I have a question, I tried relogging into my account on a new device through my linked yostar account, somehow it gave me the tutorial again and I lost my data from my old one? I double checked the server and everything, as well as other email just in case I forgotten which one, but no luck. Is this an IOS/Android lock?

Or where can I contact for help? I never really kept track of my UID but I do have my IGN, several screen of in game pic, and some receipts of purchase.

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

@torn flume Please contact customer support up above and give them all the details of your account. When it asks for you UID, just put you don't know or N/A

[torn flume]

Ok, thanks

[sinful yoke]

just making sure, have you tried logging into ALL servers just in case? @torn flume

[torn flume]

@sinful yoke yes, i checked the main page too, there was no person icon on any of them

[sinful yoke]

the person icon is only local, not server side

as long as you went through all the servers and got the tutorial on all, carry on

[red plume]

How do I fix this?

[torn flume]

@sinful yoke what does completing tutorial offer into the game? is the tutorial locked to all new devices reguardless if you had an account before?

[carmine hedge]

The tutorial only shows up on a server that you do not have an account on.

A new device doesn't matter as long as you have logged into your bound social media account and pick the right server

[craggy cipher]

boss missing?

[carmine hedge]

@craggy cipher You tried restarting the application?

[craggy cipher]

No, will try it now

@carmine hedge Thanks!

[worldly panther]

I have the same error as Corrin. Only on iOS.

[sinful yoke]

need to reinstall to fix the issue @worldly panther @red plume

[abstract flume]

How do you add Belfest bot to your server?

[sinful yoke]

she is exclusive to ALO

im not sure why you would want her anyways, she doesnt do anything but in DMs

[red plume]

oof ok

Thanks

[worldly panther]

After re-installing updating Live 2D gives ERROR(CODE:4)

[normal bolt]

Having the same error code on attempting to update

[spring grotto]

Hm....for the people w/ the 4 error code, are you on iOS or Android?

[worldly panther]

iOS

[red plume]

IOS

Just happened to me too

[spring grotto]

Can y'all turn on log mode and get a screenshot of the logs when you're getting the error code?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

Got it, thank you

And what region are y'all from as well, just to ask? Such as EU, NA, SEA

[worldly panther]

NA

[pure bay]

SA

[red plume]

NA

[gritty marten]

I keep trying and the same error message appears

Should I reinstall it completely?

[carmine hedge]

@gritty marten Yep

[gritty marten]

K thx

[quartz tangle]

is it just me or everyone else have the same issue when you bring 1 or more retrofit ship into battle, you get some mini stuttering whenever you swim thru the blocks, without retrofit ship they swim smoothly

[zenith forge]

@quartz tangle known issue, yeah

[quartz tangle]

iirc this is reported long time ago right? did they look this up?

[zenith forge]

they look this up, i believe

[quartz tangle]

hopefully they fix this asap, its kinda annoying when we having mass grinding fest

[gritty marten]

Uhh

Stupid question

When you reinstall the app login and select the proper server does it always make you do the tutorial

[zenith forge]

it shouldn't show you the tutorial

[gritty marten]

oh ok

[zenith forge]

if you select the server you play on

[gritty marten]

I thought I always played on Lexington

Imma double check

[zenith forge]

just check all servers

and make sure you're logged in with your bind

[gritty marten]

Oh thank goodness I got it worried

I paniked

Still don’t know what went wrong the first 5 times, but it works now. Thanks for the help

[zenith forge]

@gritty marten the server is directed on amagi if you're on new device, just make sure to select the correct server next time

oh yeah, don't forget to bind

more binds, more better

[normal bolt]

So I reinstalled and I can’t download L2D data, assuming that’s part of the reason I needed to reinstall in the first place but just wanted to mention it

[earnest hill]

Yeah I'm stuck with that error too

First cleared cache and it fixed it, then it didn't, reinstalled and it fixed it, then it didn't

[uncut comet]

Ive played azur lane for quite a few years now, but lately i ghosted it since i had many things to work on. Now i reinstall the app and i try to sign in with my facebook account, (which is the only one i have binded to it), and for some reason instead of signing me in like it always does, i believes that i am a suspicious user and i cant log in unless i enter in a photo of my state ID. Now that wouldnt be a problem if my facebook account has no info on it whatsoever and is basically used to bind game info, and the name and birthdate i entered for the account doesnt match up with my actual info since "you never put your personal info on the internet." Is there any way to get pass this? I feel like there isnt

Strangely enough, when i log on into facbook on google, i can access it with no problems

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

you will need to contact CS for account recovery since you cant sign in

[uncut comet]

Ah alright

Thank yous

[radiant idol]

I don’t know why this keeps happening?

[carmine hedge]

it keeps saying "not enough slots" when i try to sortie even tho i have enough dock space

[spring grotto]

It's a desync error most likely. Your dock should be full. Try fully restarting your game

[carmine hedge]

Thanks

[limpid mist]

I've been playing Azur lane for quite a while and I've uninstalled it and took a break from the game for a whole year. I decided to return yesterday (?) or 2 days ago. I was having issues with the login of my account (worth to mention that I binded my Facebook). So I reinstalled the game yesterday and I was having issues with the login since I didn't know at the time that I had to login IN the title screen and NOT in the "main menu". At first I panicked and I tried to "login" my account via the settings and I went through a entire process of trying to login and whatnot and I somehow accidentally binded my email to the fresh account I was able to login to the old account (the original one) and rebind it to my Facebook and my New Twitter. I wanted to bind the original account to my email as well. But as I stated earlier, I, amidst my panic accidentally binded my email to the new account. Now I was hoping is there a way to "unbind" my email to the new account and bind to the original (old) account. Thanks for taking the time to read this and thanks in advance if you do somehow help me.

If the UID of both accounts are needed please tell me and I'll send it over

[restive cairn]

restarted the game and restarted my phone but still get this.

[spring grotto]

It's a know bug w/ the game right now for only some iOS users. A restart of the application could randomly fix it after a certain amount of time or trying a different network connection
But staff are aware of it

[restive cairn]

thank you

just turned off my wifi and used my data and it somehow worked

[leaden surge]

if only it was real

[eternal forge]

I keep getting this error, whats going on?

Im an android user btw.

[spring grotto]

Should still be the same issue "It's a know bug w/ the game right now for only some iOS users. A restart of the application could randomly fix it after a certain amount of time or trying a different network connection
But staff are aware of it"

[weak cloak]

Just to add to this I'm on android and have the problem when on cell data only. Switching to wifi fixed it but switching back to cell data it asked for the 5mb update again

[lone nebula]

mee too

[devout sedge]

The Air Raid Drills Essex Class event has been stuck in my game since July 8th, is it going to disappear at some point?

Idk if I can even access Challenge Mode Season 5 until it goes away

Is there something I need to do?

[long bay]

I'm getting the same thing on Washington server

[carmine hedge]

Uhhh

Impossible

I havent played in an entire month

So it cant be air raid drills

[devout sedge]

gotta be level 80?

is that why?

[sinful yoke]

air raid drills is the only possibility, have you tried checking just in case

[carmine hedge]

Hmm, oh wait. Ik what happened. Since im stupid and havent played in so long i decided to click the air raid drills thing only for it to give me the “this event is over” thing

Sooo, what do i do about that eugen i need to scrap

[devout sedge]

I just want the air raid drills event to go away, it's haunting me

[carmine hedge]

So all my ships in that fleet i put in are stuck like that?

[sinful yoke]

its still very possible that your prinz is in one of the difficulties fleet set up though, can you check just in case?

@devout sedge at some point yes it will go away

[carmine hedge]

I cleared them all

[devout sedge]

okay lol, it's just been over a week and it's still there

thought I was missing something, thanks

[sinful yoke]

you may need to contact customer support then, the former event we had had this issue as well and not everyone cleared their fleets before the end so their ships were stuck in it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[elder vapor]

is it possible she's in a hard mode fleet?

[carmine hedge]

Nope

I haven’t touched hard mode since i started the game

[sinful yoke]

so you cant actually clear them, it will always say in challenge mode, but you can use said ship in a fleet and in normal maps

just ignore it

it should go away once essex air raid banner is gone, if it doesnt, come again

[carmine hedge]

Welp i cant scrap that eugen now

[humble hull]

Need help

[spring grotto]

It's a know bug w/ the game right now for only some iOS and Android users. A restart of the application could randomly fix it after a certain amount of time or trying a different network connection
But staff are aware of it

[humble hull]

Thanks. Will keep trying restarting

[cosmic hearth]

Uhhh Hello? Im here for AL account unbind support

I'm sure the twitter that was connected has been deleted

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Contact Yostar customer support up above

They can unbind it for you on their side

[cosmic hearth]

Yeah ok. I got my two screenshots ready

But can't I just contact a staff member here? The help section in the game led me here to help deal with my problem

[carmine hedge]

@cosmic hearth It is outdated

[cosmic hearth]

Oh okay

[cosmic hearth]

Uhhh...
How specifically do I get this information, because I have no clue where to get it (I use the play store).

[sinful yoke]

receipts are generally sent to your email

[cosmic hearth]

I told the support person what I said in the comment above and he gave me the same thing

Damn I have so much emails this is gonna suckkkkk

[sinful yoke]

just need to search by google play store or something of the sorts

[cosmic hearth]

Okay

I only have receipts from the gems I bought from the shop. Will that help? @sinful yoke

[sinful yoke]

yes it will

[cosmic hearth]

The receipt is long and it won't all fit in a screenshot. Is there a specific piece I only need? @sinful yoke

[sinful yoke]

unfortunately I do not know, I dont use android/google play, I would suggest sending multiple screenshots

[cosmic hearth]

Okay 🗿

[zenith forge]

@cosmic hearth just take multiple screenshot and i'll edit the screenshot in one image for you.

or, if you want to do it yourself, go ahead.

[cosmic hearth]

I can send it to you. I dont think you can do anything with the information included, so I'll feel safe doing so

[zenith forge]

payment receipts are credential and private, i agree.

[sinful yoke]

considering it is data to proof ownership, make sure you dont send it to anyone else
I dont take reed the person to do anything bad with it

[cosmic hearth]

Well guess I'll do it myself to be safe. Thanks anyways you both for whatever your intentions may be.

[clever pine]

Hello I need some staff, my account in danger

[sinful yoke]

whats the issue? is someone in your account?

[clever pine]

Yes, someone try to get it

Scammer

He got my gmail and recipe on payment

[cosmic hearth]

Oh shit. I wish you good luck

[clever pine]

Please don't repply to him

Idk he try to unlink my yostars account

[sinful yoke]

please make sure to enable 2FA and contact customer support to alert them of the situation, they will try to help

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[clever pine]

U mean second password?

[sinful yoke]

yes

the secondary password

[clever pine]

I'm already set it, is it good ?

[sinful yoke]

good for now make sure to contact CS

[clever pine]

How long they reply my contact ?

[sinful yoke]

it can be anywhere from 0-5 business days (mon-fri)

[clever pine]

I'm scared now

[vagrant storm]

Uh, what do I do?

[zenith forge]

restart your game, make sure if you have stable internet, restart device

or worst case, reinstalling

[vagrant storm]

Oki

I’ll try restarting my phone

[sinful yoke]

and try a different internet connection/data or a vpn if it doesnt help

[vagrant storm]

All good

[clever pine]

I have another question

Can we unlink yostars account ?

[spring grotto]

Regular users aren't able to. Support will have to on the backend

[clever pine]

So if I want to unlink my yostars account to another gmail for safe

What I gonna do ?, contact them for help ?

[sinful yoke]

yes, you must contact customer support to unlink your email from yostar

[clever pine]

Ok, so I have to contact the same gmail you sending to me ?

[sinful yoke]

yes contact them at [e-mail]

[scarlet peak]

How do I restore my account?

NVM looked in pin

[untold coral]

Wackiest thing ever happened to my account? I logged in for the first time in over a year, and a ton of my best ships are missing. No clue if it was just the wrong server or something? I've still got some of my good ships so I think it was the right one

[sinful yoke]

currently servers are under maint so its very hard for me to help you right now

you can contact customer support in the meantime, but once maint is over it should be easy to troubleshoot if you're on the wrong server

[untold coral]

Yeah as I was experimenting I noticed that. I'll come back tomorrow and hopefully I can figure out what happened 👍

[alpine pier]

I feel like my account has been deleted since its 2 years ago. Did anything major happened in 2018

[untold coral]

Could be because you didn't bind your acc and deleted the app? I know that's a thing

[alpine pier]

90% im sure

[untold coral]

My circumstance is really weird because I remember getting Avrora from the Eng. 1st anniversary event, and getting Graf Spee from her specific event not too soon after stopping for a while. Still got some event ships like Tirpitz and Z46

Maybe something in 2019 or 2020 then, because I'm having a somewhat similar issue

[sinful yoke]

accounts are never deleted

if anything you are on the wrong server/logged into a wrong bind (if you ever played an alt account)

[graceful yoke]

Looks like I'm not the only one with this issue 😑

[sinful yoke]

restart device, if it doesnt help try switching to data or wifi then try again

server in maint right now anyways

it is a known bug though, said options should fix it, will need a reinstall if nothing works

[graceful yoke]

confirming that a clean restart and retry got me back to the regular login screen with no issue (other than the expected server being down cause maintenance)

[untold coral]

I went through my DMs over the past few years and figured out that I did all that progress on the CN version of the game. Never mind then, no issues on my end lol

Hope we get some reruns, seems in my absence I've missed a lot of my favorite event ships

[sinful yoke]

haha okay, good luck!

[copper tundra]

How do I invite the notification bot to my discord server ?

[carmine hedge]

Hello ppl. First time here. I have a question related to Push Notifications from AL game. I noticed from some months ago that I'm not receiving any notification. I checked the options in game and also from my Smartphone (Android Galaxy S9). Is there something I can try to fix this problem?

[raven matrix]

Hi guys, I had a problem login to my account, when I enter the server the game make me back to tutorial can someone help?
I'm sure i had bind my account and I already read the faq but didn't understand

[spring grotto]

@carmine hedge Are you sure it's not regarding you not having enough gold instead?
@raven matrix Try logging into all the servers

[raven matrix]

still same

[spring grotto]

And logged into your bind option on the title screen of the game? The options are on the left hand side

[raven matrix]

yes I login with the twitter and facebook account

[spring grotto]

Okay, do you have the UID of the account? Sounds like it might've not been bound properly then Or if you have multiple Twitter/FB accounts, it might be bound to a different one

[raven matrix]

I bind all of them facebook, twitter and yostar
my uid: 67129675

before this happened after I updated when I try login its said verification error

I didn't remember what code is I thought its just network problem

[golden thunder]

Emile Bertin L2D skins doesnt work anymore, please help yostar

[spring grotto]

@raven matrix So you're sure you logged in w/ the correct social media/email? B/c I do see where your account is bound And you tried fully logging into every server?
@golden thunder #known-bugs

[raven matrix]

Yes I'm sure. I already login into all server and all endup with tutorial, I play 2 server lexington and avrora but the result is sitll same

For Yostar account I lost the gmail and usually I login only with facebook/twitter

[spring grotto]

Okay, go ahead and contact customer support then as they'll need to check the email/social media accounts your AL account was bound w/ then

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[zealous stirrup]

Can I-13 not be sent out on commission?

[zenith forge]

i think that question is more suited in #gameplay-help

unless you having a bug or something

[zealous stirrup]

I'll direct it that way and will bounce back if that's not the case

[slender socket]

anyone want to explain that?^

[carmine hedge]

@carmine hedge Are you sure it's not regarding you not having enough gold instead?
@spring grotto It push notifies me (Manjuu icon on top of Smartphone) when I open the App for example when a commission or research end. But not when the App is still closed. Interesting that before I received Push notifications normally. I dont remember from when it stopped working. Maybe in one of those Full App Instalation Maintenance.

[turbid pelican]

Is le malin L2D broken? Not moving anymore for me after update and I already tried repair

[slender socket]

hello?

[round iris]

Le malin L2D seems broken on my end as well

[turbid pelican]

Nevermind just read known bugs

[raven hound]

Is le malin L2D broken? Not moving anymore for me after update and I already tried repair
@turbid pelican yes I have this bug too

[spring grotto]

@carmine hedge Ooohhh. I'm sorry, I completely misread your first message. Yeah, that can happen to some devices. Unfortunately not sure what causes. A clearing of the cache can somtimes fix it for some people though
@slender socket Seems to just be the message for low morale. But just messed up

And yeah, Malin L2D is in #known-bugs

[loud gate]

Le Malin's live 2d skin does not work anymore LOL

[frank crypt]

Emile too

[spring grotto]

#known-bugs

[loud gate]

I can see my apologems on the horizon LOL

just kidding

[turbid pelican]

emile bertin swimsuit l2d works fine for me

[golden thunder]

not maido outfit tho

[loud gate]

There goes again but another format LOL

[sweet ember]

How do you reply to the Azur Lane Support team? Within a small text it shows that you’re not supposed to reply below this line?

[zenith forge]

you don't need to reply to that

wait for actual CS response

[sweet ember]

Ok

[sweet ember]

How long would a response typically take?

[carmine hedge]

@sweet ember A few business days, give or take. Since they are working on fixing things at the moment, it might take a bit more.

[sweet ember]

Alright, thanks!

[leaden tide]

How could i change the secondary passcode, for i forgot

[spring grotto]

You'll need to contact customer support for them to do so on the backend

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[leaden tide]

Thanks

[silk parcel]

Hi i have same issue as Nano, but i don't remember the UID.

[silk parcel]

"Hi guys, I had a problem login to my account, when I enter the server the game make me back to tutorial"

[formal geode]

check each server

accounts are bound per server

[silk parcel]

i playing only on Sandy

[lyric forge]

Hi, the rewards from the art contest has been sent?
I received only the ones from the 10K votes

[carmine hedge]

@carmine hedge Ooohhh. I'm sorry, I completely misread your first message. Yeah, that can happen to some devices. Unfortunately not sure what causes. A clearing of the cache can somtimes fix it for some people though :CoconutThink:
@spring grotto Thank! I'll try doing so :RenownThumbsUp:

[marsh maple]

Hi guys, i forget my gmail password. Is it possible to unbind gmail?

[sinful yoke]

to unbind a yostar account you need to contact customer support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[marsh maple]

Alright, thanks

[muted crow]

What happened to my beloved Warspete? Why the hell has she changed?

Give me back the old chibi warspite!

What happened to her emotions? She was proud and self-confident, and now sad.

[dusky badge]

So. I contacted the tec support about an issue. They are asking to elaborate but Idk if how I replied got seen. It was about unbinding a Facebook from a account that was accidently made using it. I think I replied correctly but I have no idea if that's how you do it. I provided screens from the botched account and everything during the prosses as instructed by the steps to get the Facebook unbound. I want to know if replying by directly replying to the email sent was how to do it?

[sinful yoke]

to reply you MUST reply to the email directly, do not open a fresh email

you do not need to reply to that email though

it is just a bot reply, a customer support worker will get to it shortly

[dusky badge]

Ty so much.

[timber saddle]

https://cdn.discordapp.com/attachments/528197562998718474/733464379252539392/Screenshot_20200716-192459.png

anyone know what this means?

i tried restarting but that didnt help

[sinful yoke]

do you have a bind?

[tulip sleet]

err, I reinstalled the game and can't seem to login to my previous account

was twitter bound, pretty sure

[muted crow]

@sinful yoke Hey, answer my message. What happened?

[tulip sleet]

that isn't a sad face

[sinful yoke]

it was updated, thats what

your issue isnt technical

[muted crow]

@tulip sleet this is an old face

[tulip sleet]

o ok

welp, I emailed support, how long will I have to wait for a reply?

[sinful yoke]

im not obligated to answer everything in this channel either, the chibi was redone, if you dont like it here isnt the channel to say so, that would be for #game-feedback

anywhere from 0-5 business days @tulip sleet

just to make sure, are you logging into the right server when you login through twitter

[tulip sleet]

aaa could you help expedite that here?

err, yeah

i think

[muted crow]

I wrote to the mail, I'm not interested in what you updated there, but this is a piece of shit, not a chibik. she always smiled, and now she is sad.

[dusky badge]

Was about to ask how long it took for a reply. Looks like I don’t need to ask now. XD

[sinful yoke]

can you try logging into all just in case? @tulip sleet

[tulip sleet]

okay hol on

[sinful yoke]

@muted crow please DO NOT email customer support for feedback ever, thank you.

[tulip sleet]

oh it was avrora

nvm thanks a lot

[sinful yoke]

make sure to contact again by replying to your email to tell them you got it all fixed

[tulip sleet]

yee doing that

[valid wedge]

I bought gems and the transaction went through but the gems aren't in my account, who do I speak to?

[cobalt snow]

after trying a restart and checking your mail

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

upon contacting them you'll get an auto email, should get an actual response within a business week

[valid wedge]

Thanks

[raven matrix]

I just noticed my account got hacked. I thought its just technical issues and I already contact support.
I read the faq they need 2 kind of screenshot profile account & bind account but I can't login now. Is it possible to recover?

[cobalt snow]

they can work with you I believe, though what is your issue?

[raven matrix]

before that my issues is when I try to login it starts me from the tutorial. But I tried making another account and search my old account uid
seem someone else using it

they remove my facebook and twitter bind and I lost my yostar email so I can't recover it

now I only have my recent transaction and old pic uid account as evidences

[cobalt snow]

in that case you may have to wait for yostar response, it looks like, but they should be able to work with you for recovery

make sure you let them know specifically that there are possible issues with your account being accessed by a third party though @raven matrix

[robust grail]

Is the drake bug known

[fierce yew]

I just got a "your account was logged in on another device" error and got thrown out of the game. I logged back in and there doesnt seem to be a problem, but that was not me

what should i do

[spring grotto]

Most likely just the cause of a shaky connection. When your connection is unstable to the game servers, it can kick you out and give you that error (tho it's never a bad idea to turn on your secondary password)

[fierce yew]

ohh, i did not see that that was an option. Thank you

[leaden tide]

I can reply to this one, right?

[spring grotto]

Yepp, just reply w/ that information they requested

[leaden tide]

Ah ok, i got confused bc it says "Do not reply below this line"

[spring grotto]

Yeah, not sure why they have that there. Might be for the bot or signature or something odd like that

[elder vapor]

Replying below that, in some email chains, can get the new message mixed in with the old. It’s only the case with some email programs, most auto sort it properly

[steel atlas]

Its so one can view the entire email conversation without having to look at previous emails

[sinful yoke]

as aria said, yes

[silk parcel]

"Hi i have same issue as Nano, but i don't remember the UID."Hi guys, I had a problem login to my account, when I enter the server the game make me back to tutorial", I playing only on Sandy" again...

[sinful yoke]

what?

did you check this reply?

even if you only remember playing on sandy, please check each server just in case

[silk parcel]

yes i check

[sinful yoke]

alright, if you havent already please contact customer support and they will help you get your account back

[silk parcel]

on all servers i start with Tutorial Mission

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

if you write using helpshift, just write you do not know your UID in the UID box

[silk parcel]

Okay.

[tidal island]

Is it normal that one of my Daily Commision were gone when I exit the game? It's replaced with a new one...

[sinful yoke]

daily reset happened 27 minutes ago if thats what you mean, its normal

[tidal island]

Ohhh thats why, I was confused Thanks! I think it's because I didnt log out the game before the daily reset

[ancient sparrow]

Hey

I'm having trouble with the game

I recently bought a new huawei y6p that doesnt have GMS in it

I installed the latest version of Azur Lane from Qooapp and the app does nothing but crash from startup

Can anyone help me with this problem?

[sinful yoke]

is your device fully up to date?

its OS version I mean

[ancient sparrow]

Yes it is

Recently bought the phone and I updated the OS yesterday

[sinful yoke]

have you tried restarting your device yet? if it doesnt/didnt help, try clearing your apps cache, you may have to reinstall though

[ancient sparrow]

Yeah

Already tried reinstalling and everything

I already did a factory reset since its brand new and all

Still looking into it any further input would help.

Maybe its somehow related to newer huawei phones not having GMS?

[sinful yoke]

can you try installing from APKPure? normally crashing can mean the device is unsuitable for AL but the specs on this one look fine

we havent gotten any reports on non-GMS phones not working with AL, but the possibility is in the air

[ancient sparrow]

I'll try installing it from apkpure and see.

If all else fails I might try sideloading google play services and see if that helps

[daring quartz]

i buy gems didnt get yet

it deduct from my bank

but i didnt get

[sinful yoke]

contact customer support and they will get the gems to you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[ancient sparrow]

Hey so I tried installing the apk+obb in apkpure, moved the obb to the obb folder and it still kept crashing

[ebon remnant]

Hi, is this correct? My LVL 100 retrofit San Diego has an AVI stat (Locked at 0) instead of AA. Her AA is at 495 but the wiki says 516 is her maximum at LVL 100. Can her AA still be enhanced? Is this just a visual bug?

[upbeat pumice]

Hi, the rewards from the art contest has been sent?
I received only the ones from the 10K votes
This probably isn't the right channel to ask in but I'm curious about this too, will it be during the anniversary next month that the artist rewards send?

[daring quartz]

@ebon remnant with 100 affection

[ebon remnant]

@daring quartz Does the Retrofit permanently lock the AA into certain fixed numbers? Enhancements only affect FP, TRP and RLD only?

[daring quartz]

enchancement only for FP, TRP, AVI AND RLD

[misty crow]

@ebon remnant no such thing with "locking"

and yes your stats are diff since wiki assumes max enhance 100 aff

[green cargo]

Er... I having a problem on the rerun event C4, i cant go in anymore

It just say failed to active stage after i selected my fleet and try to clear the stage

I tried to restart the game, it did not work

[zenith forge]

repair gamefiles?

[green cargo]

I tried repair aset, it did not work also =(

[zenith forge]

strange, for some cases restarting the game should work

i can enter safely which means it's not global issues.

[green cargo]

I changed fleet after 75% , then it start not working, and cant get in anymore =(

[zenith forge]

how about fully restart your device

[green cargo]

Ok, will try now

[zenith forge]

and also, here's a previous case that has the same prompt like you + answer from @spring grotto

[green cargo]

Hello, i am back, i restarted my phone, and try it again, it did not work =(

I try redoing my fleets now

Oh, it worked after i redo my fleets

Thankss ^.^

[zenith forge]

nah, thanks to Toaster for that

[green cargo]

[stone bronze]

someone here can help me?

[zenith forge]

can I help you?

[stone bronze]

i have a question

[zenith forge]

go ahead

[stone bronze]

i seem unable to LB my takao with her dupe

im really confused since the dupe is not locked or something

and my takao is LB1 lvl80 now

[zenith forge]

hmmm, this question is more suitable in #gameplay-help i think, but first of all, is there any pop up showing in the middle on the screen when you try to LB ?

• are you enable to choose the limit break material? (on this case, your Takao duplicate)
• do you have enough coins for the limit break?

[misty crow]

Is the dupe above level 1?
If so, please remove the level 1 filter

[wheat magnet]

just got a new phone and i wanted to get my account on it but for some reason when i logged in with twitter it still created a new account and made me do the tutorial and now i have two accounts on the same server linked to the same twitter and FB account anyone knows how to solve this?

[spring grotto]

Sounds like you're on the wrong server can you try just logging into all the servers?

[wheat magnet]

i tried same thing allways starting up the tutorial

oh nevermind facebook worked

thx for your quick answer netherless

[covert bear]

I have a question, my Ibuki seems unable to get 150 morale even though i've put her in my dorm. All the other ships have 150 morale points since after some battles, they still have the happy morale icon, while ibuki is already orange. is it a bug or are research ships designed to have a cap at the standard 119 when they aren't in the dorm?

[timber python]

A bug. Can't go over 2, though

[torpid obsidian]

So I opened a golden tech box and it sent me to my home screen looking like this and then locked up all zoomed in

—-
Don’t know what it is just a bug that spooked me

[errant kernel]

Close and open the game

[torpid obsidian]

That’s what I did just bringing the bug to Light

[errant kernel]

Oh

[sinful yoke]

its known

[grand rain]

Hello how do i recover my old account back?

[sinful yoke]

did you previously bind it?

[grand rain]

I did not remember but when i reinstalled the game from my new phone every data was erased

Though i still have my old account's uid and ign

[sinful yoke]

can you send the UID?

[grand rain]

270318303

[sinful yoke]

/checkbind 270318303

[carmine hedge]

Z23 Sensei | On vacation

Bind Status

Twitter

:no:

Facebook

:yes:

YoStar Account System

:yes:

Jul 18, 2020, 1:12 AM

[sinful yoke]

try logging in with either of your binds and log into all servers

[grand rain]

Ok, gonna check back

Thanks i got my account back, turns out it was on Washington server and not in amagi

[sinful yoke]

great to hear! happy playing

[viscid ember]

Help?

I cant play d2

[carmine hedge]

Go to your fleets and redo all of them

[viscid ember]

It worked, thank tou

You*

[solid salmon]

My game started to crash on iOS today

iPhone 7

Idk what’s wrong it worked fine before lol

Reinstalled too no change

[ebon flame]

whats your ios version?

[solid salmon]

13.5.1

[ebon flame]

weird, try updating your ios or see if theres any app store updates for AL

[solid salmon]

Okay

There is a new iOS update

I’ll try that in the morning

[heavy raptor]

@viscid ember you may have done the same thing I did and had the same ship in both fleets

[chilly marsh]

hi guys, is there a google play connect in AL? kinda forgot

[zenith forge]

@chilly marsh nah, it only supports facebook, twitter, and e-mail bind

[viscid ember]

What about this?

[silk hatch]

Hi, is there a yostar staff available to help me?

[zenith forge]

what kind of help do you need?

@viscid ember known issue, It's an error where your fleet tech points are shown higher than they actually are. A restart of the app might fix it but it's not guaranteed

[silk hatch]

I made a gems purchase, apple asked me to verify my details and after verifying, the payment went through but i did not receive my gems

[zenith forge]

contact customer support, they can help you for gems purchase issues

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[silk hatch]

Oh ok thanks

[round rock]

Game gets stuck sometimes

How to fix?

[outer herald]

Stuck how exactly?

[round rock]

Stuck at that exact frame but the audio is still there, no progress in the battle as well

[carmine hedge]

I stop recieving my trade license through the mail but my trade license is still active

[sinful yoke]

how long has this been going on?

[carmine hedge]

2 days including this one

I just noticed

And bought another one to make sure because it had three days left

[sinful yoke]

can you try scrolling down all of your mail/read mail then scroll back to the top?

[carmine hedge]

I did that and deleted all viewed mail

and still cant find it

[leaden pebble]

I accidentally purchased Classroom slot for 500 gems

How can I get it refunded

Send help

[robust spindle]

Hello. Game don’t work. Last version. IOs 13.5.1

[uncut pelican]

I just wanted to put 10 monarch blueprints into research to get her finally dev 30, but the game didn't do anything when I pressed confirm, I went to home and back and saw my 10 blueprints where gone put nothing had been added

there goes my last points of the cath up event

[carmine hedge]

i lost 140 units from my account when i logged in today

what can i do to get them all back?

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

contact customer support up above and explain your situation

thanks!

[wicked cradle]

Is it possible to roll back the purchase of a slot in the dorm if it happened by accident?

[zenith forge]

you can't do that as far as i know

can you confirm? @spring grotto

[spring grotto]

Support won't roll back in game purchases such as that, nope. Sorry

[wicked cradle]

Well thanks)

[west sequoia]

Still same i'm lost of hope bcs this is real bad

[carmine hedge]

Lost access to my account and need help of recovery. Went here because I have all info but my UID -.-

Did you bind your account? @carmine hedge

That's the problem

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Contact customer support up above and give them as much info as you can of your account

For your UID, just put N/A or i don't know

Oh ok thank you.

[pliant snow]

Hello~ Ive got a problem with my acc which I wanted to transport to my new phone..... and it dosnt appear... every server has no profile available, as i didnt playd it ?!

[carmine hedge]

@pliant snow Did you log in to your bound social media account before checking the servers?

[pliant snow]

yep~ i tried fisrt yo satr..and there were nothing and then facebook..nothing too :<

first yostar*

[carmine hedge]

Did you actually try logging into each server

or did you just look to see if your profile was around on the server selection screen?

[pliant snow]

i logged into the server even when teher were no symbol and there was the tutorial awaiting me each time

[carmine hedge]

do you know your UID by any chance?

[pliant snow]

I think so ?

[carmine hedge]

Can you send it by any chance? I wanna check the bind on your account

[pliant snow]

yep just a sec~

[icy plume]

Have been farming really hard lately and i have no space in my dorm to make these girls' mood happy. So, these pop up alerts appear every time i go sortie. Is this intended?

[pliant snow]

it takes some time till its loaded

[carmine hedge]

np

@icy plume It's a known bug iirc. Restarting should fix it

[icy plume]

Oh, would try that

thanks!

[pliant snow]

Its SakuyaShiro

[carmine hedge]

If you don't have it, it's fine

Since you already tried logging in on all servers with your bind and your profile isn't showing up, please contact Customer Support.

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

Give them as much info about your account as you can like the server, in-game name, commander level, etc. For your UID, if you don't know it, put N/A or I don't know

[pliant snow]

ok thanks ~ 🙂

[carmine hedge]

Nothing I buy on my account is added. And whenever I ask support for help, they "clear the transaction" which places it on my account but causes Google to refund the purchase shortly after. I've talked to support a few times and frankly it's starting to get a little tiresome. I've put a lot of time into my account and I want gems. What do I do?

Unfortunately, only the staff can handle issues and questions about purchases. We can't really help you on that front.

I feel it might be there might be an issue with the account itself since I don't run into these issues on my main account.

[visual zinc]

Good day. There was a problem with the loss of an account, I was not aware of the need to link an account. The account was created on 07/16/2020. Server Washington. The first character is Laffey. Account level 22. The last build of the character Kawakaze. I have a player on my friend account under the nickname Erzel. 100 account level. Please help with account recovery. My Twitter account is https://twitter.com/Zendgar

[carmine hedge]

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

@visual zinc Contact CS up above with that information please