tech-support

[humble peak]

I even try playing in a emulator

and the problem is the same

[carmine hedge]

Can you try playing through a VPN?

[humble peak]

how so?

[carmine hedge]

There are various VPN applications out there. Please try installing one of them, turning it on, then launch the game again and see if that helps.

If all else fails, and you have already reinstalled, please contact customer support

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[humble peak]

ok, i'll give it a try

thanks

[carmine hedge]

I've been having this problem for days now, Call of Duty was fine, Arknights was fine, SinoAlice was fine... WTH wrong with AL today? I even reinstalled the game like twice and still doesn't work. I don't think it's my WiFi's problem anymore.

Please respond

[spring grotto]

It definitely does seem to be client side as no one else is having this issue currently. If you haven't already, try using a different network connection, restarting your network router, or using a free VPN to see if that clears it up

[carmine hedge]

I've done restarting the router and still no good also changing network seems to be fine from my data Internet, but not working well on WiFi. I'll try using VPN then

@spring grotto any VPN to recommend?

[spring grotto]

Hotspot Shield is a pretty recommended one iirc

[charred lark]

Hay my game is glitched

I cannot collect commissions or redeem mail due to an overflow of oil

And I'm at Max storage for my level

[north shale]

Hard cap of oil is 25k, maybe buy dorm food to free up some oil

[slate prairie]

I by mistake Utterly minced my only +10 Fairey Albacore for Formidable, is there a way to get it back ?

[spring grotto]

There is not, sorry to say

[cedar veldt]

When I touch "Finish All" or touch individual completed cat boxes in the cattery queue, I'm getting a possible error message: "The Cattery is full, nya". I've tried closing and restarting the app, but it doesn't fix this problem.

[slender socket]

if the cat lodge is full...sacrifice some to the graveyard- i mean enhancement

[rotund kestrel]

Hi so im having trouble with crashes, when i open dorms or play a battle the game crashes

is the problem with the app or are iphone 7s not supported anymore

[sinful yoke]

7s or 6s? I dont believe there is a 7s

try a file repair in ingame settings

7 and above is supported

[rotund kestrel]

its a 7

[thorny hare]

What will happen if I undbind my account from Apple ID will it get my old data back

[sinful yoke]

you would have to bind it to another option in order to unbind it

this is to prevent accidental loss of data

[thorny hare]

I did I bind it to my Apple ID and waiting for a response from tech support

Like what will happen will it bring back what I lost

Or will it just do nothing and just leave me to a new account

[sinful yoke]

if they unbind it then your account will be fine

unless you are recovering a lost account then im kind of confused

[thorny hare]

Like will it bring my old account back from the last mandatory update

will unbinding my account recover my lost account even though I lost it because I forgot my uid but will it recover or no

[sinful yoke]

it will do nothing

[thorny hare]

Really

[sinful yoke]

it will just remove the bind on the account you're currently on, it wont revert to an older account

[thorny hare]

Crap will not huh I thought when you unbind your account you will have your old account back

[rotund bough]

is there anyone who is having the same problem? Clearing mode makes you only fight the boss, right? I have try on/off it, repair data i do it yesterday, but still the mob is still there (farming 3-4)

[uncut hatch]

pretty sure its only work on hard mode

[rotund bough]

But i see a youtuber do it, just the bos that pop up

This is normal (stage) right? Or...

[ebon flame]

if it’s hard mode you go straight to boss, normal you have to fight mobs

[carmine hedge]

@rotund bough better clarity

Not a bug, just not able to be done on Normal stages

Exclusive only to HM stages

[rotund bough]

Sorry for the trouble that i make

[uncut hatch]

no trouble bro

[plush holly]

This was hard to look up, but is there a music that plays specifically during exercises? Or is my phone infected

[uncut hatch]

pretty sure theres music for it

[plush holly]

With lyrics?

[uncut hatch]

no

check setting you might be play your own music for it

[carmine hedge]

By Exercises, do you mean the pvp matches?

[plush holly]

Something oof happened. Also, does animations mess up sometimes? My main fleet started acting like a submarine with animations for awhile

Yeah pvp

[carmine hedge]

yes there is a specific background track that plays...well in the background

[plush holly]

Idk i got a call and it was a scam call, and i heard music during my exercises which i dont recall before

But it sounds like it had japanese lyrics so i figured it was the game

[cedar veldt]

if the cat lodge is full...sacrifice some to the graveyard- i mean enhancement
@slender socket Oh, you're right. It's the first time I noticed this message because I was keeping the number of meowficers below the limit before.

[carmine hedge]

Lyrics? As in someone singing?

[plush holly]

But thx, it waa really hard to look this stuff up online since its not a common issue im guessing

Yeah

Exactly

[carmine hedge]

Yeah, no. That's not part of the regular pvp soundtrack.

Unless you are mistaking the ship line girls activating their skills as "singing."

[plush holly]

I also tried to look up exercise ost but it didnt sound like s.t.a.r.t.

[carmine hedge]

Have you tried restarting your phone?

[plush holly]

Nah it was singing. Idk. No apps were active but azur but it could have been background app maybe, glitched

I'll try to restart. It went away after awhile

[sinful yoke]

there is some OST with japanese lyrics that may still be within the games files
but it sounds very likely maybe your own songs or other apps were interfering with their audio

[plush holly]

Just really gave me a scare and online no one asks if this ever happens

I have heard some of those songs in game, so i figured it may have been azur but at the same time i just wasnt sure

[sinful yoke]

it could be likely that the files went whack and accidentally played some of the OST left in the files

[plush holly]

Personally, I'm waiting for both new years themes to be added to the jukebox. Even if i can just find them on utube

Hmm. Thx Kawaakari

[carmine hedge]

The theme that plays during an exercise is Azur Wind which has no lyrics on it. Try and restart the application to see if it fixes it.

[plush holly]

Also, what about the main fleet doing the sub animation on accident?

Ok i will Dustin

[sinful yoke]

we've had no such reports, if it happens again try an asset repair in settings
if it keeps happening, let us know in #bug-reports

[plush holly]

Its happened very rarely. Usually dont bother with subs too much but rarely, when I do need them and use them, sometimes Warspite starts the sub animation when attacking ships

If i replicate the bug, ill leave the notes in bug-reports

[uncut hatch]

is there any way to find out if your close to getting the SR to drop in the stages

or is there a way to find out what the drop rate

[carmine hedge]

No

The only confirmed drop rates are Akagi and Kaga in 3-4

[spring grotto]

There is no way to know how close you are due to it all being RNG

[carmine hedge]

The rest are unknown

[spring grotto]

Every run is a chance

[uncut hatch]

but does the chance rise the more you do it

[spring grotto]

It does not

[carmine hedge]

^ what toaster said .

[sweet cairn]

@jovial mantle I need help p-p

[carmine hedge]

Please don't ping yostar staff for no reason. What do you need help with?

[half path]

Dustin, you sure the exercise thing wasn't from the Hololive collab item's ability change the battle BGM?

[carmine hedge]

yeah that could explain actually

[sweet cairn]

Billing issues

[carmine hedge]

Please specify. What billing issue exactly are you having a problem with?

[sweet cairn]

I made a payment on the app store and the goods haven't been deposited into my account

[sinful yoke]

have you contacted customer support yet?

[sweet cairn]

Wanted to try this first

[sinful yoke]

its outdated

only do the former, not the latter

go ahead and contact them through that email or the big red Contact Us button at the top of that website

[sweet cairn]

Okay

[plush holly]

@half path
Thx Coco
It was driving me loco

Whoops sry for wrong ping my b

[half path]

...that is me, y'know

[plush holly]

I am the confuse

But i believe

[half path]

Well, at least that's been sorted out

[chilly sky]

help

I can't open my AL

It says Unknown Error:-1

[half path]

Try relogging into your bind/s

[chilly sky]

binds? you mean my account?

[half path]

Yeah, on the main screen before you select your server.

[chilly sky]

ok thanks

Yeah, on the main screen before you select your server.
@half path
Thank you so much ur a life saver

I fcking love you

[half path]

Glad to hear your problem's fixed

[sullen nacelle]

Hi just asking, is playing the Azur Lane on emulators are illegals?

[sinful yoke]

no it is allowed

[sullen nacelle]

gotcha, thanks

[ivory heath]

how long at most do i need to wait before i receive the gems i bought? i bought some gems 2 hours ago and havent received them yet

[spring grotto]

They should be instant. Try restarting your game and waiting about 10 or so minutes then logging back into the game. If they're still not there at that point, please do contact customer support and they'll get you your items

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact info in case you need it

[ivory heath]

many thanks

[carmine hedge]

is there any R18 patch for the game?

[spring grotto]

No It's not that kinda game

[carmine hedge]

sad

[slender socket]

Emulators aren’t illegal. They even addressed them at one point

[calm fulcrum]

[proper light]

Hi, just want to be sure. When I want to buy something at a price of $9.99, is it normal to have to pay 9.99€?

[carmine hedge]

Hi

When trying to upgrade a faction fleet tech, I get a System Error 40: Illegal Restriction

What do

[spring grotto]

@proper light The last we were told from staff here, it's due to Google/Apple as they handle all the currency conversions. Unfortunately that's about all we know
@carmine hedge It's an error where your fleet tech points are shown higher than they actually are. A restart of the app might fix it but it's not guaranteed

[carmine hedge]

Thanks!!!

[steel atlas]

Toaster where can I get the emote after the no

[jagged pendant]

Hello, How can I "recall and provide to support" needed information? Using E-mail reply, or making new message at suppot web-site?

[scenic gale]

got a pal, trying to visit their dorm, they have all the right settings enabled and he's been able to visit mine, why can't i visit his? https://i.imgur.com/J357Fhn.png HIS SETTINGS - https://cdn.discordapp.com/attachments/730133757310533802/730166576661397564/unknown.png

[sinful yoke]

have him keep toggling it on and off and then restart the app and it make help

its a little finnicky

[scenic gale]

right, will try it

[flat rampart]

what is azur lane's policy on refunds?

i'm regretting a purchase i made

[spring grotto]

If the purchase went through correctly, it cannot be refunded

[flat rampart]

that's what i was afraid of

[rigid lichen]

wait a moment, for the essex event

their is 4 modes of difficulty right?

[carmine hedge]

That is correct, yes.

[rigid lichen]

but when i clicked on the tittle

it did a count down from 10

[carmine hedge]

Ah

[rigid lichen]

i clicked it 10 times

and entered some weird hard as fuck shit

[carmine hedge]

That's a secret easter egg boss implemented with the update

server derp

update*

[rigid lichen]

oh ic

do u ahve to beat the boss to obtain the prize

cause i swear it seems unbeatable

[carmine hedge]

Well you can't obtain anything from it because it indeed is unbeatable.

The only thing you can do is "survive" it by running the timer out.

[rigid lichen]

so its just some random hidden level with no reward?

[carmine hedge]

Yep.

[rigid lichen]

what the reward? do u know?

[carmine hedge]

Well there is no reward because it is not possible to be beaten.

It is just a little fun easter egg boss added in with the update

[rigid lichen]

what if the timer runs out

[carmine hedge]

You simply get sent back to the Air Raids screen

[rigid lichen]

so its just an unbeatable challnge

oh ic

oh also, i have like 2200 core saved up what should i spend it on

[carmine hedge]

Not exactly the right channel for that question. Please move over to #gameplay-help and I and the rest of the people in there will help you out @rigid lichen

[rigid lichen]

oh ya

[elder vapor]

The super hard Essex is the original run EX mode. Much harder than the reworked rerun

[chilly chasm]

is there any ways to unbind my mail?

[spring grotto]

If you mean for your Yostar bind, you'll need to contact customer support for them to do it manually on the backend

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[chilly chasm]

yea

owo wheres the customer support?

do i just email them?

[spring grotto]

Yeah, you can email or use their helpshift website in the bot message

[chilly chasm]

i just emailed them to inform my situation

thanks

[spring grotto]

No problem at all

[chilly chasm]

@spring grotto another question

they replied to me

request that i inform them my account information

soo should i continue to reply to them using this address [e-mail]

[sinful yoke]

yes, reply through the email they sent you, dont make an entirely new one

[chilly chasm]

@sinful yoke the thing is

there are 2 reply emails

1 is from the azur lane support 1 is from the yaru guy

[sinful yoke]

the one asking you to explain your issue is a bot message, so only reply to the most recent one that should be signed by gale or some other CS member

reply to the Yaru one

[chilly chasm]

yes

okay

thanks you

🙏 they have unbinded my account

thousand thanks

[spring grotto]

Good to hear

[drowsy wedge]

Hey can someone help me out?

[sinful yoke]

whats the issue

[drowsy wedge]

Ok so I deleted the game cuz it was crashing a lot and when i re downloaded the game it made me do the tutorial and make a new account and now it won’t let me sign in to my original account

[sinful yoke]

what happens when you try to sign in?

[drowsy wedge]

It just crashes

[sinful yoke]

are you using facebook to login?

[drowsy wedge]

Nah Twitter

[sinful yoke]

do you have another bind like yostar?

[drowsy wedge]

Nope

[sinful yoke]

try to restart your device and/or reinstall the game again
though we didnt figure out a guaranteed fix for this unfortunately

[drowsy wedge]

Alright

Hopefully that works cuz I’ve put a lot of time into the game

[drowsy wedge]

Ok that worked, thx

[woven snow]

Hello

I tried to buy gems just now, and I got double payment, while I was refunded only once, since I got nothing from what I tried to buy

Hello?

...

Please help

Why the fuck anyone replying?

[uncut canyon]

Be patient please...

[woven snow]

Alright

nvm

I got the gems...

Sorry for the outburst

[carmine hedge]

hi

why i cant run azur lane on my phone?

[spring grotto]

What kind of phone is it?

[plain zealot]

hi so

is there a way I can move my al account to another email

[cobalt snow]

Contact customer support if you are referring to yostar binds

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[plain zealot]

bruh

[pastel current]

My phone won’t open azur lane and I delete and reinstalled 3 times but it always kicks me out

[cobalt snow]

If you're on ios try updating to the latest ios version as older ios is no longer supported. Otherwise try looking for the AL files manually and deleting them, or try installing from a different connection/source to account for possible file issues

[pastel current]

Thank u flyflu

[empty bough]

Hello

I need to recover my og account

I already sent in a report to tech support on AL but it still hasn’t been resolved

My original account was binded with yostar so should my new account also be binded with yostar so they can force bind them?

[ebon flame]

do you not remember your original yostar?

[empty bough]

I think I do

[ebon flame]

why dont you just try to sign into that then?

[empty bough]

I haven’t thought of that

Thank you. If that doesn’t work I’ll come and report it.

It worked thank you nagato

[lost oak]

Excuse me, can someone help me out?

[sinful yoke]

whats the issue?

[lost oak]

I have recently deactivated the Twitter account in which my account was binded, thus I'm unable to unbind it

I have binded with Facebook, however, I want to have the alternative to use Twitter as well

Mostly because I've also deactivated the email in which my yostar account is

[sinful yoke]

well contact customer support and ask them to unbind your deactivated twitter

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact information is above

[lost oak]

Understood, thank you

And regarding my yostar account, is there any way to unbind it/change the email?

[sinful yoke]

you must also contact customer support to unbind it, that way you can connect a new email to it

[lost oak]

Will do, thanks

[ebon flame]

are tech points not being counted correctly for pr unlocking? went through and calculated, i have 634 IB points but says i only have 616

[carmine hedge]

you tried restarting ye?

[ebon flame]

yeah ifs been like this for about

probably months actually lol

[sinful yoke]

a month

[carmine hedge]

iirc

muse ships don't count for fleet tech

is one of your 120's hipper's muse by any chance?

[sinful yoke]

no they dont

[elder vapor]

@ebon flame hipper muse and zeppy both don't count

[ebon flame]

nope

i dont have 120s IBs just mostly all MLB

even then, hipper muse isnt mlb

[carmine hedge]

can you take a screenshot of your IB ships for me

[ebon flame]

yeah one sec

ill try asset repair first but if not ill ss

does roon not count as well?

[carmine hedge]

She does

[ebon flame]

ah okay its almost done repairing

alright, nope. did nothing lmao

the K sisters I believe I only had one mlb then scrapped

[carmine hedge]

Are there other KMS ships that you scrapped?

[elder vapor]

there was a good chunk of commons/rares from DC runs

[ebon flame]

fu

probably scrapped a lot then

[carmine hedge]

Gonna assume you got every ship from DC then

[ebon flame]

not graf zeppelin

[carmine hedge]

From the screenshot alone, including the K sisters from what you told me you cap at 594 IB points

[ebon flame]

looking at tech , u557 was scrapped

[carmine hedge]

with the collection for DC on hand

[ebon flame]

z18-19/20/21 whatever those ones

[carmine hedge]

• graf zeppelin

Honestly yeah, look through there

[ebon flame]

so yea just u557 and those four

[carmine hedge]

since kinda hard to calculate with scraps and stuff

[bright forge]

I've come to bargain

[carmine hedge]

@ebon flame look through the IB fleet tech and recount

[ebon flame]

thsts how i was calculating them

[carmine hedge]

if that doesn't solve it, then yeah might wanna hit up bug reports

[bright forge]

Well actually no

But i can't login it keeps saying connection to server lost
Im avrora

[sinful yoke]

try restarting your device

[ebon flame]

alr ty

[bright forge]

@sinful yoke alright thank

[carmine hedge]

From the screenshot alone, I counted 594 points, so look through and see if you miscounted or something

[ebon flame]

i guess mlbing z1 fixed it, but even with your calculations + the 5 ships that i scrapped it was 630+

thanks though

[sick osprey]

the game currently maintence or 1 hour ago?

usually i cant log in about 1 hour before reset time in the maintence day , but my friend still can play. wtf?

[north shale]

its maintenance now

[remote geyser]

[gray valve]

Why downloading the updates is too slow in my phone? 15 minutes for 2% downloaded

[zenith forge]

have you checked your internet connection for something else? @gray valve

try to check the speed

or try to use youtube or something to see if it works slow or nah

[gray valve]

I tried to play youtube 720p videos no problem, without any buffering

[zenith forge]

you might need to clear your Azur Lane Cache, restart the device, and see if there any difference.

[gray valve]

Okay, I'll try

[swift gorge]

cant upgrade tech due to this error

[zenith forge]

It's an error where your fleet tech points are shown higher than they actually are. A restart of the app might fix it but it's not guaranteed

[spring grotto]

It's a known bug. Your tech points are being shown higher than what you actually have. A restart of the app could fix it (might have to restart multiple times)

[swift gorge]

ah i see

[zenith forge]

ngl I just copy paste that from toaster

[swift gorge]

lmao

thx for info

[zenith forge]

and yes it's a known bug

[floral cairn]

Is this a bug?
It wont let me collect anything in my mailbox

[spring grotto]

It is not. You're at the hard cap of oil (25k). So you can't collect your mail b/c it contains oil

[floral cairn]

But I tried collection only the one without oil and it just didnt work

[zenith forge]

try to spend your oils for battles or dorm food until it reach under 25K

and then try to claim again

[spring grotto]

Can you take a screenshot of you trying to collect just that one mail? B/c from this screen, you're trying to collect both of them at once

[floral cairn]

Nvm it worked this time

[pulsar thunder]

I used exp speed up in Neptune, I had 25% full 1M EXP, but when I put the remaining 750K exp I was missing, I didn't fill the 1M bar. The Speed Up exp ignores the exp we already had?

[zenith forge]

are you talking about catch up feature?

[zenith forge]

oh, idk about that, not available for me sorry.

@spring grotto

[spring grotto]

Unfortunately I'm not too sure how the feature works either But first, I'd say try closing the application, waiting 10 or so minutes, and then relaunching the application

[pulsar thunder]

Ok

[nocturne rose]

Hey could I get some advise regarding purchases? I made a 600 gem purchase and it failed the first time, contacted apple and they refunded it saying it might take 3 to 4 days. So I made a second 600 gem purchase and got a total of 1200 gems instead, apparently the first purchase got through after the second purchase. Can I buy anything with these 1200 gems? Say I bought the Seattle skin, when the refund goes through will the skin and my account be in trouble?

[spring grotto]

It definitely could come back to bite you since you technically didn't pay for those gems anymore. Go ahead and contact customer support and explain your situation to them and see what steps they tell you to that or what to do for it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options in case you need them

[nocturne rose]

alright thanks

[marsh olive]

The core data shop diappears

[carmine hedge]

@marsh olive Restart your game please

[marsh olive]

Ok... Ill try

@carmine hedge thanks. It works

[nocturne rose]

so i sent a support ticket and got this email, "You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry." Do I explain it to them again or just wait for the reply?

[zenith forge]

don't reply to that I believe

that's auto reply

you only reply to that if you have informations that left behind

but if you already put everything on the support ticket form

don't reply to the autoreply and wait for actual CS response

isn't it? @spring grotto

[spring grotto]

Correct, yepp

[nocturne rose]

alright thanks

[paper ore]

Help qwq

[zenith forge]

try to restart the game

[paper ore]

I've tried to add Enterprise to the dorm and Ive restarted twice

[zenith forge]

how about remove everyone on your dorm

restart your AL

and re-add them

hope it makes any difference

[slim charm]

@sinful yoke why does every time i update the game and i repair the game (not the live2d assets) on the home screen, it always download another 30.6 mb ?

[wide lance]

Just a question and yes it’s stupid if you delete the app even if you connected your devices to get your account back does it disappear as well?

[spring grotto]

If you had your account bound, it does not disappear, no. It'll always be in the game's database no matter what

[wide lance]

Okie

[harsh jasper]

How do i reset secondary password?

I forgot it. Please help me

[spring grotto]

You will need to contact customer support for them to help you reset it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[wide lance]

Welp I’m an idiot I just lost my main account sigh well then looks like I have to start from the bottom to the top :/

[zenith forge]

wait

have you tried to install the game again?

@wide lance

[wide lance]

I did but I completely lost still

[zenith forge]

have you tried to choose the right server?

[wide lance]

Hmmmm let me try that

Nvm i got it back thank you

[zenith forge]

good

NOW BIND IT

[wide lance]

I did bind it...

Sorry I’m a complete idiot sometimes

I almost lost my life lol

[zenith forge]

nah, we also have that kind of issue sometimes.

next time remember which server are you on

since right now people are directed on Amagi after fresh install

[wide lance]

Yeah I’m in Washington faceplams

Why do I keep forgetting that <_<

I completely forgot there are other servers

Well then that’s my rant over thanks for the support I greatly appreciate it keep up the good work on helping people cya.

[zenith forge]

[empty sentinel]

how do i bind my account to bluestacks because when i try to bind it either on facebook or twitter the error "uid: 100200" pops up

[sinful yoke]

do you have a yostar bind on the account?

[edgy tinsel]

is there anyway to regain my exp after analysing them? i thought i could use it by analysing (seemed like the only way as there were no explanation on how to use it) and it turned out wrong. i basically wasted 800k exp worth for pr1. [ping me pls] @sinful yoke

[empty sentinel]

@sinful yoke nope

[sinful yoke]

just going to make sure

are you binding in SETTINGS?

[dim spade]

Hopefully a silly question where I'm missing something but:

I used medals to buy 20 Blueprint - Neptune earlier, but I'm not getting them to show up in the shipyard, nor in the depot, anyone else having this issue?

So far I have:

1. Restarted game a couple times.
2. Used the blueprints for Neptune I had before I had made the purchase.
3. Confirmed purchase went through (22 medals became 2 medals, and item shows as Sold Out in menu).

If this should go in another channel I apologize in advance, feel free to let me know!

[sleek swallow]

is there anyway to regain my exp after analysing them? i thought i could use it by analysing (seemed like the only way as there were no explanation on how to use it) and it turned out wrong. i basically wasted 800k exp worth for pr1. [ping me pls]
i ran into this problem too

[copper pier]

Hi, whenever I try to log in, I get Unknown Error: -1 How do I fix this? I've verified the assets and restarted my device

[carmine hedge]

@copper pier If you binded your account, sign into the respective social media that you binded it into

then log into your home server

[copper pier]

ok

Did they get rid of the google option?

[carmine hedge]

I don't believe there was an option to bind to google (i'm on iOS so I'm not 200% sure on that). Did you bind it to either Yostar, Facebook, or Twitter?

[copper pier]

I forgot I bound it to FB

Since I never use FB

[carmine hedge]

Log into your facebook account that you binded it to and then log in to your home server

[copper pier]

I did

I got in

Thanks

[carmine hedge]

[sinful yoke]

theres no google option no

[mystic prawn]

Is Azur Lane emulator friendly? Ik there are some other mobile games that go against Terms of Service by using emulators. Is Azur Lane like that?

[sinful yoke]

it is emulator friendly

[mystic prawn]

kk thx

[robust cobalt]

I think I ask here? I need to recover my Azur Lane account

[sinful yoke]

did you ever bind it previously?

[robust cobalt]

I do not think so considering I tried logging in all the ways to no avail

[sinful yoke]

do you have your UID?

[robust cobalt]

Yup!

[sinful yoke]

can you send me it? via DM or here is fine whichever is more comfortable for you

[robust cobalt]

Dmed ^^

[sinful yoke]

@robust cobalt it says you are connected with twitter, when you login to twitter make sure to check in every server as your data is unique to servers

[robust cobalt]

I DIDNT THINK OF THAT

Let me check

Does it happen to say what Twitter account I'm binded with?

[spring grotto]

It unfortunately does not

If you wanna try, you could check through the Twitter accounts while logged into them w/ your browser and check under "App Settings" and see if you see AL there. If you do, that usually means that it was bound w/ AL

[robust cobalt]

ooo let me try that quick

[sinful yoke]

though if you logged in with multiple twitters (or all of them) theyre all going to be connected to azur lane

[robust cobalt]

Fair point xD

[spring grotto]

Worse case scenario, you could just log into each Twitter account on AL and check all the servers

[robust cobalt]

I found it

Thank the both of you so very much ❤️

[dapper blaze]

Is iOS having a lot of crashes being reported? Since the new update.

I’ve had 4 crashes since update an hour ago. But before then I have never had azur lane crash .

Now I have had 2 more crashes this isn’t normal

[sinful yoke]

no

[dapper blaze]

Okay ya something is really wrong on iOS just look at ny messages and it’s been 30 mins not an hour so I have had 8 crashes in past 30 mins

[sinful yoke]

what is your model

[dapper blaze]

My iPad is only 2 years old

[sinful yoke]

do you know what specific kind it is/generation?

[dapper blaze]

Shouldn’t matter have had zero problems before this update and it’s a 6th gen

Regular iPad

[sinful yoke]

try reinstalling or doing a file repair ingame, its a definitely supported ipad

[dapper blaze]

K I’ll try

[ebon flame]

ive had some crashes also,, but only had about 2-3

[warm sonnet]

It keeps kicking me out at either Amagi or Hood, despite my people not dying, and my internet being stable

[edgy tinsel]

is there anyway to regain my exp after analysing them? i thought i could use it by analysing (seemed like the only way as there were no explanation on how to use it) and it turned out wrong. i basically wasted 800k exp worth for pr1. [ping me pls]

i know i shouldnt have done things that were uncertain

[spring grotto]

There is not, sorry to say

[tame trout]

is it possible to switch servers?

[sinful yoke]

its possible to change servers, but you cannot transfer data over

[gilded flower]

Hello, I was about to report a little issue but it got resolved alone.

Anyway, I'll just mention it in case it is useful:
I wanted to develop PR3 ships and it did not let me do it since I had not enough Fleet Tech Points, but when I checked the Tech Pages, I did had enough and spare for the ships, but the Research page won't let me begin it.

I kept jumping page from to page and I even Max Limit Break some ships to see if I got any changes and it did not add more to the counter even after doing the MLB.

I went into an stage and now it seems fixed, but I wanted to mention it anyways.

(This happened in Avrora server)

[zenith forge]

sounds like a desync that can be fixed with restarting the game

[coarse ice]

Can’t load up the game since it keeps crashing

[zenith forge]

try to restart your device

[coarse ice]

Already did

[zenith forge]

nothing changed?

how about trying to use different proper internet connection?

[neat torrent]

my game is also crashing upon starting

[coarse ice]

Yep, still crashes whenever I touch the app

[zenith forge]

have you tried to reinstall it?

[coarse ice]

I’ll do that then

It was working like an hour ago but this happened

[mental pike]

^ same here

[neat torrent]

^

[mental pike]

I‘m on iOS 13.4.1

[atomic vigil]

Same issue over here, let us know if reinstalling works

[neat torrent]

will do

[coarse ice]

Same

[zenith forge]

i tried on my emu and phone

both work properly, so I assume it's client sided

let feedback assistant here knows if reinstalling doesn't fix it

[solemn hound]

Same, crashes on app start up

[neat torrent]

half way done with download

[cursive bane]

Same and with other games too

[coarse ice]

Sure thing, there’s also a visual glitch where enhancing PR ships with blueprints shows the pop up message and won’t disappear for a while

[cursive bane]

I tried reinstalling the game but nothing work

[solemn hound]

@neat torrent what’s the update on your end ? Does it work ?

[coarse ice]

Huh, it also crashes on my phone as well

[neat torrent]

I’m reinstalling the game.

[coarse ice]

Still downloading it on my iPad

[tame lantern]

My game is crashing

[radiant idol]

Game not launching on IOS?

[neat torrent]

It didn’t work.

[supple island]

Yeah same with my app

[neat torrent]

Reinstalling did NOT work.

[tame lantern]

It loads then crashes I’m using an IOS

[solemn hound]

@neat torrent That sucks

[zenith forge]

one from #al-general also saying this

[coarse ice]

Client side I’m assuming

[tame lantern]

It was working like a few hours ago

[spare acorn]

Also arknights wth

[coarse ice]

Pin it

[solemn hound]

iPhone X here not working lol

[neat torrent]

iPhone 8+

[zenith forge]

@sinful yoke we have some situations here.
iOS device crashed.

[plush frigate]

iPhone 7 too

[tame lantern]

Nooo my timed scheduled in sorties are ruined

[coarse ice]

F

[zenith forge]

let's wait further response from official Feedback Assistant

[coarse ice]

Well, time will tell when it get fixed

[tame lantern]

[slim valve]

My shipgirls were starving

[atomic vigil]

Rip, same issue with Arknights too

[tame lantern]

[neat torrent]

Same with GFL.

[solemn hound]

But my sorties

[neat torrent]

[tame lantern]

[neat marsh]

One message removed from a suspended account.

[neat torrent]

seems so

[tame lantern]

We are in the end game

[spare acorn]

Well, I tried login in Azur Lane without WiFi and usual things pop off then reconnect to WiFi and seems fine

[neat marsh]

One message removed from a suspended account.

[earnest grove]

machine broke?

[atomic vigil]

My other games are fine though

[neat torrent]

so

[earnest grove]

AK & AL ded

[neat torrent]

AL, AK, and GFL are down right now.

[earnest grove]

Hi3 seems fine

[zenith forge]

yea i bet it's on iOS client.

[spare acorn]

Welp, grinding is at halt

[zenith forge]

let's wait, there's nothing we can do unless waiting anyways.

[carmine hedge]

I see im not the only one

[neat torrent]

nope

[mental pike]

That’s a shame. Hope it will be fixed soon

[spice lotus]

All games are dead apparently

[median lynx]

Having the same problem with some other apps on iOS as well

[atomic vigil]

Hi3 seems fine
@earnest grove Yup, tried mine too

[neat torrent]

[tame lantern]

[mental pike]

Can anyone @me if it’s fixed?

[carmine hedge]

I regret restarting my app now ._.

[mental pike]

Have to work now

[earnest grove]

F/go is all good so not 100% sure which side is screwed up

[carmine hedge]

hi

[mint sparrow]

uh

[earnest grove]

whether it’s IOS, Yostar or whatever

[carmine hedge]

give me a run down on the general issue

[mint sparrow]

anyone who cant open al rn?

[earnest grove]

the client crashes upon opening

[neat torrent]

AL, AK, and GFL are crashing upon being started.

[earnest grove]

at least on IOS

[solemn hound]

[mint sparrow]

yep

[carmine hedge]

all 3 games are crashing?

[neat torrent]

The issue is with iOS atm.

[median lynx]

Instant crash of the app when trying to open azur lane for iOS

[carmine hedge]

sounds more of an IOS issue yeah.

[tame lantern]

[carmine hedge]

Alright, lets not clutter this chat please

[solemn hound]

None of my apps work, seems to be apple

[cold tundra]

my iphone's fine

[spare acorn]

Try login in without WiFi then wait for the logos to pop off then open back WiFi again

I got in

[tame lantern]

Try login in without WiFi then wait for the logos to pop off then open back WiFi again
Yup that’s true

[spare acorn]

But I’m scared that my progress might lose

[carmine hedge]

AL on iOS open keep crashing everytimes

[mint sparrow]

oh man even spotify doesnt work

[tame lantern]

But I hope they fix it

[lapis reef]

so im not the only that has AL not working?

i try and log on the app and it just crashes

[neat torrent]

Not the only one.

[carmine hedge]

alot of people have reported problems logging in

[lapis reef]

i was doing pvp and then i checked a notification

and the game died

i restarted my phone and it still just closes the app every time i try and log on

[hushed urchin]

So iOS is ded basically

[neat torrent]

[white pivot]

Same for me

[neat torrent]

The best thing we can do is wait.

[covert dove]

Ahh was just about to ask in here why I can’t even start the game on my IPad

[untold snow]

Well, app closed....

[hushed urchin]

I remember this happened before, a bunch of apps, AL, GFL, AK would all crash immediately on startup. Just have to wait until Apple fixes it.

[zenith forge]

yeah, the conclusion is, this happens because iOS sided problem, let's not clutter the chat with the same issues since all we can do is wait. just a reminder to keep this channel as a technical support place. i'm afraid another person asking for technical support for different issue.

[carmine hedge]

Guys, lets not have a conversation here
if you arent reporting your issues, please move on to another chat

thank you for bringing this up

[covert dove]

No problem! Just wanted to know if this was a issue known! Hopefully it’ll get fixed soon!

[carmine hedge]

I dont want if Apple close AL..

AL is a chinese game..

[tame lantern]

They haven’t created an Amagi oath skin yet

[desert vapor]

game crashes instantly upon opening...

[lapis reef]

the true tech support issue^^

[covert dove]

I doubt it’s that, more a client issue IOS needs to figure out and not them taking down games. Hopefully we will get a response on that soon! Just gotta wait.

[carmine hedge]

Having the same issue as @desert vapor.

[lapis reef]

most iOS people are having the same issue

[carmine hedge]

yea

[covert dove]

It’ll probably get fixed soon since it’s a major IOS issue

[sinful yoke]

yes please standby

[untold turret]

It doesn’t crash if you use airplane mode

Crashes as soon as you get on any sort of wifi

not sure if this helps but

[uncut hatch]

yea mine just crashed aswell just now. every time i try to open it it closes

[sinful yoke]

please standby as apple gets to it

[inland pendant]

yeah i am also having this issue

[versed coral]

Same issue, it was working fine yesterday tho

[uncut hatch]

yea it work with flight mode to start then you can go back to normal mode once it hit the loading part

[untold snow]

yeah, tells you to check the update version lol

but crash

[icy sparrow]

Ah, glad to know it's not just me

Will be playing on my samsung s10+ for now, I guess

[uncut hatch]

oh well can use the break from it was driving me insane

[sinful yoke]

please keep comments to an absolute minimum

[rain stream]

Hi I have a problem I can not get in the game It kicks me out can Someone help me pls I really want to play the game but can’t can someone help me ?!

[sinful yoke]

check #game-news

[icy sparrow]

if you are using an iOS device, it's an ongoing issue and they're trying their best to fix it

[mossy sable]

me has a problem

[rain stream]

Jes I on on iOS

[mossy sable]

with Hard Mode

[icy sparrow]

Game still works on android, so if you have an android device, you can download it on your android phone and continue playing

[sinful yoke]

or an emulator

[rain stream]

How long will it take to fix it ?

[sinful yoke]

we have no idea

[loud kelp]

Because AL is crashing, planning on playing Arknights but... it also crashing Arknights.

[icy sparrow]

Usually a few hours, but no confirmations :u

Take a short break and come back and check later

[rain stream]

Oh oké

I Will

Thx

[icy sparrow]

[mossy sable]

I have successfully beaten the map
cleared all nodes
then connectivity issue hit me
got my chips and daily mission
but the progress of the map did not change, no stars, no clear %, nothing

[sinful yoke]

have you tried restarting the app?

it should simply just be a desync

[versed coral]

Other IOS users are having this issue on PUBG or Cod Mobile, better wait for an announcement from Apple

[mossy sable]

oh

Oooh

damn

sorry for taking your tie

time*

[carmine hedge]

ah is there an apple issue going on?

[sinful yoke]

yes there is

[carmine hedge]

i was about to report some weird glitchiness where the game was a black screen constantly changing from portrait to landscape mode lol

[sinful yoke]

yep check #game-news

will have to wait for apple to fix the issue

[carmine hedge]

thanks

[hollow copper]

woke up to clear mission and bam cant get back in the game

[sinful yoke]

(read a little up)

[hollow sorrel]

Just adding my text here as one of those affected

[sinful yoke]

in the future I dont suggest doing this again

[stark anvil]

Same

[sinful yoke]

and everyone else after this

[coarse ice]

Did the redownload, still crashes

[zenith owl]

So I’m assuming I’m not the only one experiencing the crashing

[coarse ice]

Had a nice borgar though

[sinful yoke]

the crashing issue is known, please standby

[zenith owl]

Sigh

[blazing leaf]

Hi everyone. Is anyone else experiencing the game crashing before you can even open it?

[zenith owl]

Yes

That’s what we’re discussing

[blazing leaf]

Oh ok

[abstract knot]

Apple store is down again

This happened last month or in may

Nothings wrong just wait

[sinful yoke]

yes, similar issue

[zenith owl]

Yayyyyy

Wanted to play my gacha but nope :(

[pale mango]

@sinful yoke thank you for keeping up with us all

[sinful yoke]

may want to thank Shino instead the server was offline for me for most of it

[mossy arrow]

Hi 👋, I start the game but it crashes my phone

[pale mango]

Known issue

[pulsar raft]

So everyone is having the same issue where they load up Azur Lane it chases too ?

[humble plume]

I found a fix

I turned off my wifi

And load game

And then turn back on

[pulsar raft]

I’m using data

[humble plume]

Turn off ur wifi on ur phone

Then

Ur data

[pulsar raft]

Ahh

[humble plume]

And then just turn back on

When u in game

[pulsar raft]

Doesn’t work

[zealous meadow]

Not sure if this has been mentioned, but this issue also seems to affect a lot of other games like Arknights and Wordfeud

[humble plume]

when im in the game i have a 700 mb update

[true hatch]

I just get a black screen instead of a a crashing screen when I try to use data instead of WiFi

[humble plume]

it worked for me i got iphone 7 +

[quaint ridge]

it's facebook sdk, facebook investigating

[wide lance]

I have an iPad and it keeps crashing

[humble plume]

i think its because the update is too large for some people

with lower devices

[wide lance]

Well then time to free up some space

[true hatch]

All of my other apps seem to work, so not sure what the common link is with it and the other broken apps

[humble plume]

its 700 something mb

[wide lance]

I have enough oof

[humble plume]

i can use any other app

its just for al

[zenith forge]

#game-news

[quaint ridge]

https://www.reddit.com/r/apple/comments/homx7a/facebook_sdk_causing_app_crashes_megathread/

[wide lance]

Well then solves the problem we all have

[humble plume]

i was using my game center to log in

[true hatch]

Hmmm Grand Cross has a Facebook feature but still seems to work

[zenith forge]

Well they're trying to solve it, let's not make #tech-support become repetitive with same complains that has been announced on #game-news. There's nothing we can do as a player except waiting for further announcement.

[rotund oriole]

Anyone getting crashes?

[serene mesa]

yep

thats whats being discussed

[humble plume]

Yeah everyones right

Sorry for false info

Xd

I reinstalled the game

And i tried signing in and it crashes every time

[snow sonnet]

Ios still got problem ?

[timid ivy]

damn it still crashes on my ipad. welp, back to studying i guess. will play later in next 2 or 3 hours

[snow sonnet]

Comeback at 4 hours later

[rotund oriole]

4 hours ??

[neon dust]

It’s a problem with Facebook SDK login crashing apps. A bunch are down Spotify and Strava etc on Facebook to push out a fix

[sterile trail]

Would dling an older iOS allow us to play? Like we need daily log in etc

[true hatch]

Nope

[sterile trail]

There is no work around we can do? We need to log in do commissions etc

[snow sonnet]

Use bluestack

[sterile trail]

Explain

[pale bay]

Android emulator on PC

Or borrow an Android phone

Last time this happened in May they fixed it in 5-6 hours iirc

So just take a nap and come back later for your apologems

[sterile trail]

I don’t want apologems, I need to do or etc ...

[stark anvil]

Well, there´s nothing you can do for now so... yeah... go outside or something lol

Personally, I decided to play on an emulator for the time being

[modern cradle]

on ios for jailbroken users:

https://www.reddit.com/r/jailbreak/comments/honihd/free_release_fixfacebookcrash_fix_apps_crashing/

[pale bay]

Ooh I’m in

[carmine hedge]

its done

[pale bay]

That was fast. Thanks devs

[warm vessel]

I have been constantly getting the network error message at the login page since 2 updates ago. After a few retries it will login successfully. I have checked my network connection and there are no issues, other games and apps dont have any issues either.

[loud kelp]

Thanks.

[snow sonnet]

No apology items ???

[true night]

It’s normal that after the network error 10001 or something say successfully login but the game it’s like erased ..

[robust spindle]

Hello! Today, 07.10, there were problems with the game on iOS devices, which is why I reinstalled the game. After downloading, I was confused to log into my account tied to Apple ID, but they give an error. Amagi server, nickname shaulinc

[zenith forge]

try to use another login bind, i guess?

or you only have your account binded to Apple ID?

[robust spindle]

only Apple ID

[true night]

Same issue here

[dusky coral]

Same issue but with Twitter on iOS

[signal shell]

It crashes instantly now

It went from bad to worse

[raw salmon]

Game still down for iOS?

[spring grotto]

It is not

[carmine hedge]

Should I report bugs here or another channel?

[spring grotto]

Bug reports in #bug-reports

[charred ember]

Hi guys, i've recently changed of phone, and I saved my game data with my Twitter account. But how can I recover my game data? I don't know what to do :(

[spring grotto]

If you had it bound w/ Twitter, just log into Twitter from the title screen of the game (the options will be on the left hand side), and then after you get the successful login, choose the server that you previously played on as your account will stay on that server (such as Amagi, Washington, etc)

[charred ember]

Okay, thank u!

[calm plank]

Hello, i m asking for a friend, will i-13 be in the next event rerun ?

[rocky tangle]

Hello, i need help, reinstalled AL, logged in with Yostar and lost progress (i logged on the correct server)

[spring grotto]

@calm plank She is (though just for future reference, these types of questions are better for #gameplay-help )
@rocky tangle Do you have your UID?

[rocky tangle]

uh, sorry, false alarm, mixed up my emails

[spring grotto]

No problem at all. Glad it got all solved

[obtuse cloak]

help

[dawn apex]

please help me. i can't bind to account fb with the error code 100200. honestly i've been already bind my account to fb since 1st release but since i'm too busy i'd gave my account to my close friend and unbind them (fb) and my close friend bind to twitter and yostar account. but now i can play again with her twitter account (since she gave her account twitter) and now i want to bind again with my fb, but when to bind the error code appear. (later before i want to play again, i create new account on my fb but because i want to see my dock and my friend progress so i've decided to delete that new account and ask to give me her twitter account). please dev help me this problem

[fast pendant]

hi, i'm trying to scrap a T0 plane (because i don't like having 2 special planes of the same squadron on different cerriers) but it keeps saying that "the name doesn't match" please help

[topaz sky]

hmm the " " arent the same as the one in actual name

[elder vapor]

why would you want to scrap the best fighter plane in the game tho

[lost ridge]

I'm trying to play War Archives Winters Crown D3 but I keep getting error message "Failed to activate stage"

[fast pendant]

@elder vapor i don't like to have 2 same squadron planes, makes me feel there is 2 times that squadron in my port which would be impossible irl, i want to equip it to Bunker Hill as the Pirate squad operated from it back in WW2, so i don't need a 2nd one

[full violet]

hi, is this a bug? i guess restarting the game will fix it but it's kinda funny xD

[carmine hedge]

Probably just a loading error on the UI. Restarting should fix it ye.

[full violet]

👍

[devout radish]

Guys i have a problem
I can't do the event, (?) 😥😥😥
Currently i have all updates

[carmine hedge]

The Essex Event?

It's already over

[devout radish]

This event

[carmine hedge]

You need to be HQ level 80 in order to do Challenge Mode

[devout radish]

Ohhh really 🤔
And the New characters 🤔 i cant built them

[carmine hedge]

The new ships are not meant to be built or pulled from construction

They are meant to be researched on the Research tab

[devout radish]

Ohhhh thanks for the info
I thinked that would be a bug or something XD

[digital carbon]

Is it possible to play the game in tablet mode on any emulators like it's on iPad?

Or is it exclusive to iPad?

[twilit mantle]

has anybody else consistently get connection issues or connection lost popups consistently since the patch?

also consistently get the manju loading in the middle of my screen a lot, when i usually don't

[dim hinge]

Has anyone installed the iOS 14 beta and tested AL on it?

[sinful yoke]

you may find a better answer in #al-general but I am considering testing it myself :)

[dim hinge]

#al-general is having a rant about Huawei atm, figured I'd reach out here to see if anyone has had technical issues first 🙂

[signal shell]

Welp reinstalling the game did jack shit

[carmine hedge]

What seems to be the issue?

[signal shell]

Remember the problems from yesterday

[sinful yoke]

if you are on iphone 6s or below, the game will constantly crash

[signal shell]

Does that include the plus one?

[sinful yoke]

yes, plus is only a larger size, the specs are the same

[signal shell]

I was still able to run the game after the mandatory update

[sinful yoke]

iphone 6s is no longer supported and the error with Facebook SDK 12 hours ago was a final cut to all iphone 6s that still managed

(for games that cut support, that is, unfortunately)

[gritty oasis]

so gonna already assume this is gonna be a big old no, but a friend of mine is playing on amagi server is there anyway to switch to amagi from lexington and able to bring over my ship pool etc

[carmine hedge]

No

[gritty oasis]

dam k

guess gonna have to just start fresh on another server to play when hes around xD

[signal shell]

Well it's been a good run for me

Gonna see if I can secure an upgrade

[sinful yoke]

if you have a laptop or pc, you can also run an emulator

[carmine hedge]

@dim hinge AL works fine on iOS 14 btw

[sick cloak]

is there advantages for playing azur lane on a 64 bit emulator instead of a 32 bit emulator?

does azur lane even work on a 64 bit android emulator?

[zenith forge]

@sick cloak it's working fine on 64bit emulator

[sick cloak]

@zenith forge would you say the game run smoother on a 64 bit emulator?

[zenith forge]

on my pc, yes

i tried bluestacks, nox, and memu, all of em runs 60FPS

just make sure you enable your VT

(since every emulator told you to enable VT, kekw)

[sick cloak]

alright. I just noticed that bluestacks now have 64 bit emulator option. was thinking if i should upgrade to that

I'll give it a go. thanks!

[zenith forge]

i use bluestacks for almost 2 years since I playing this game, there should be no trouble if your PC specifications are good enough for emulators

but if you feel bluestacks or nox feels laggy even with VT on, MEMu is like, "light sized" emulator

[sick cloak]

bluestacks runs better on my pc than nox for some reason. but I do occasionally get like random frame drops like every few minutes

but thats no big deal. I'm used to it after years on using it 😅

[sharp shale]

bluestack uses less resources than nox yeah

[steel atlas]

man my iphone og SE is still running azurlane

[dusty token]

I'm getting this weird bug where there's a fifth person in my dorm which has the name "GregTheWolf". I can't move the character or interact with it.

[outer herald]

That's a friend of yours that checked out your dorm, so that's normal

[dusty token]

Oh! Cool! Sorry 8)

[outer herald]

[carmine hedge]

My game crashes immediately after I tap it to open it. On iOS. I saw that this was apparently addressed earlier in the day, but it's still happening to me

[steel atlas]

what iphone model

[carmine hedge]

iPhone 7 I believe. It has the Touch ID

App Store says the game is compatible

[sinful yoke]

update your iOS

to the latest

[carmine hedge]

Alright

[rocky tangle]

Hello, i'm having constant game crashes, usually whenever i try to access dorm/cat lodge/do dailies/enter battle/ etc. The game does load and i get to the main screen. I'm running AL on iPad Air with iOS 12.4.7. I tried restarting, rebooting and reinstalling, but none of that helped. what should i do?

[ebon flame]

try updating ios

[rocky tangle]

It says i got the latest version

[ebon flame]

ios 13.5.1 is the latest

im not sure how it works with ipads, but for iphones you have to actually check for the latest update now

[robust spindle]

What’s mean error 100190?

[ebon flame]

when are you getting the error?

[humble basalt]

Yo guys I got an issue where the game is kicking me out saying in already logged in. And it also does this loading thing. It's always loading it seems. I have cleared all data reinstalled idk what else. I didn't have any issue till now old update was fine no idea what happened

[zenith forge]

@rocky tangle how about clearing your game cache?

@robust spindle you having a login problem?

@humble basalt what kind of "loading thing" ?? and also, are you make sure you have "stable" connection?

[rocky tangle]

How do i do that?

[zenith forge]

idk, sadly. i'm not using ios

[humble basalt]

I got stable connection it's like 5 little birds it happens randomly lol. It's always loading even in battle

[zenith forge]

@humble basalt that looks like a connection problem.

[robust spindle]

when are you getting the error?
@ebon flame yesterday, 07.10, there were problems with the game on iOS devices, which is why I reinstalled the game. After downloading, I was confused to log into my account tied to Apple ID, but they give an error. Amagi server, nickname shaulinc

[zenith forge]

you should try to run a ping test via terminal / command prompt and see the ping miliseconds.

a single RTO stutter can cause infinite loading if it doesn't reconnecting

[humble basalt]

Hmmm our Internet should be solid I can wait till tomorrow and see

[zenith forge]

for now, you should try to use another mobile data / wifi, and see if it's making any difference.

make sure it's not the same mobile data provider / internet provider

@robust spindle you have your account "only binded" to Apple ID?

[humble basalt]

Hmmm I can try different wifi real fast

[zenith forge]

I found a person or two here, before. They said they have stable connection but their AL keeps popping connection lost / manjuu loading randomly.

I asked them to run a ping test, and yes. It's a fast internet, but it's getting timed out constantly around 10-15seconds, with a high spiked ping miliseconds.

AL doesn't need fast internet tbh, I play AL on like 20KB/s and it works normally as long as the internet stable.

[humble basalt]

We have wifi extenders in our place with 5g 2.4 just a ton lol I can see the extender having issues so I'm a switch to the normal real fast

[zenith forge]

yea, try another connection, i believe it should work fine unless that one also has a trouble

[humble basalt]

Yeah it was our extender lol

[zenith forge]

got em

[humble basalt]

Idk why I didn't think to do that -

Thanks for the help man

[zenith forge]

no worries, come here again if you need help.

[humble basalt]

I didn't even know there was an official discord lol

I'm new to the game lol 2 days in lol

[zenith forge]

yeah no worries, let's continue the conversation in #al-general and not cluttering #tech-support with normal conversation.

[robust spindle]

make sure it's not the same mobile data provider / internet provider
@zenith forge thank u, it’s work

[zenith forge]

switching to another internet connection fix your login issue?

[rocky tangle]

Game still crashes, is there any other solution?

[carmine hedge]

I'm not sure what to do here

[sinful yoke]

restart the app

ipad air’s specs are too low @rocky tangle

for AL

[rocky tangle]

So i need a new device? really?

[sinful yoke]

that or run AL on an emulator on a laptop/pc

[rocky tangle]

i will try an emulator, but still, i played AL on it for nearly 2 years and never had this many crashes, pretty sure it started after the pr3 update

[carmine hedge]

@sinful yoke I did, still got it

[sinful yoke]

its a known bug, restarting the app will only temporarily fix it, it will keep coming back unfortunately until its fixed

[fossil dirge]

Does anyone know how to connect with one of azur lane devs

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[orchid hazel]

ignore me, am potato, read the message wrong

[sinful yoke]

@fossil dirge what do you need to contact them for?

[fossil dirge]

I think you have been hearing this a lot but it's just an observation but I hear that the drop rate for the boss of 3-4 for akagi and kaga is 0.75 I thought maybe it would be possible for future players to at least have a good enough chance at getting them maybe 0.95 percent chance maybe?

[sinful yoke]

theres no confirmed drop rates

any drop rates you have heard are just rumor

[orchid hazel]

the kaga and akagi drop rates are the only ones actually confirmed, even says so at the bottom of #622745106751029248

[fossil dirge]

Then how can players now and in the future obtain these two without wasting a month and a half or more trying to get them

[sinful yoke]

ah, then I dont pay enough attention to drop rates, my bad

[fossil dirge]

If these two are as other players say worthless

[sinful yoke]

well unfortunately it is rng, you cant put a reasonable time scope on when you should get both
it could be 2 days or 2 months, it is the spirit of farming

[fossil dirge]

I hear from other players that they have had 7 to 8 months trying to get them and still no luck?

[orchid hazel]

its all luck, some spend 7 months, some spend 2 runs, i spend 3600+ cubes and dont get a 1.8% craracter, its all luck

[fossil dirge]

I have kaga but akagi is something I'm having trouble getting

[formal geode]

I’m the opposite, you’ve just gotta keep trying unfortunately
at least you’re not wasting cubes getting them

[fossil dirge]

Can they be in build ?

[orchid hazel]

no

also this is more of a #game-feedback , not #tech-support

[sinful yoke]

we cant write this up anyways

[fossil dirge]

I'm sorry if I wasted your time with this

[wild breach]

Hey friends! I need to email YoStar to help me find my old account, yes? What is their support email?

[orchid hazel]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[orchid hazel]

@wild breach

[wild breach]

thank you!

[robust spindle]

switching to another internet connection fix your login issue?
@zenith forge yes

[wild breach]

AL support emailed me after contacting them on the website

Do I just reply to the email they sent?

[tidal island]

is it possible to bind my AL account to the three available options?

[sinful yoke]

yes

@wild breach if it was the bot message asking you to clarify, you do not need to reply to it

[wild breach]

@sinful yoke oh woops, what do i do?

[tidal island]

is that a yes for me?

[sinful yoke]

yep

[tidal island]

Thank you

[sinful yoke]

@wild breach just wait and they will respond when they get to it

[wild breach]

@sinful yoke thank you

[fiery wedge]

FLEET TECH ERROR -On the Faction tab, every time I get enough tech points to try and level up Sakura Empire it tells me there is an illegal code. close the app completely and restart, then the tech points drop back down below the 600 mark for lvl 1. I will screen shot next time it happens, however it takes a while to earn the tech points. Samsung Galaxy Tab S4

[ebon flame]

that’s a bug that has already been reported/ is known

[frozen hamlet]

my game keeps kicking me to loading page at start during midbattle

i lost like 5k oil from dis

[carmine hedge]

App still crashing on iOS for me

[elder vapor]

@carmine hedge are you on iPhone 6 or lower; or is your iOS on a version below 13?

[carmine hedge]

iPhone 6s iOS 12

[valid lichen]

I need help get my account back. It was linked to my Facebook account but now when I get on the game it makes me start over.

[spring grotto]

@carmine hedge You could try updating your iOS to 13 to see if that could possibly fix it. But if it doesn't, it's due to RAM limitations at that point
@valid lichen Make sure you're logging into the correct server. Your account will stay on the server that it was created on (such as Amagi, Washington, etc)

[valid lichen]

Hmm I did that the first time but it didn’t work but now it did

[wild breach]

@sinful yoke hey friend, what's the next step in recovering an account? support hasn't replied...

[carmine hedge]

I will try

[zenith forge]

@wild breach wait for actual CS respond, that's all you need to do.

[wild breach]

Ah, thank you...

I hope I can get my account back...

[obtuse cloak]

i just lost my account

[frozen hamlet]

how

[obtuse cloak]

bug happen
i ask here nobody respond
somehow it got fix but my account is gone

[zenith forge]

i never heard about a bug that makes an account lost.

[obtuse cloak]

no

[zenith forge]

did your account bounded?

[obtuse cloak]

yes on twitter and email

[zenith forge]

then login to the game

and make sure you choose the correct server

[obtuse cloak]

i can't

it make new account instead

[sinful yoke]

try logging into all servers

[zenith forge]

^

[obtuse cloak]

okay

[zenith forge]

well based on the screenshot it should be Lexington though

[obtuse cloak]

hmmm

try it all still no luck

[sinful yoke]

do you have your UID

[obtuse cloak]

idk what's that

well i need break anyways

[sinful yoke]

its a long string of numbers, located where you can change your secretary

[obtuse cloak]

ah..
idk the uid
thanks for helping tho

is it possible if someone take it??

[sinful yoke]

no

[obtuse cloak]

i change phone so

oh

okay

[sinful yoke]

as long as you bind it to an account no one else has access to, your account is just sitting safely

[obtuse cloak]

thx

[obtuse cloak]

false alarm guys i have the wrong email.. sorry it is now back
but still the twitter is broken i can't even unbind it

[zenith forge]

I believe Kawa said you need to contact CS to unbind it

happens to me once.

[obtuse cloak]

okay thx

[granite hamlet]

ios not loading again ?

[ebon flame]

ios is fine

[granite hamlet]

yea my fault my vpn was on

[tidal jetty]

I need help getting onto my old AZ account, my phone bricked a few days ago and I really need to get my old account back.

I spent a lot of time on that account and i don't want to have it lost forever.

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[tidal jetty]

I remember doing it back in March or something, but I don't know how to get to a screen where I can log into it in game.

[spring grotto]

https://images-ext-1.discordapp.net/external/pwBD6UtdMlBq0lBMrEpPF8zD-ly9kRQd_sDqmKvJu70/https/i.imgur.com/roy6tih.jpg

[tidal jetty]

I remember my username and roughly my level, but i can't find where i wrote down my id.

[spring grotto]

You can follow the image above if you had it bound (steps 4-5)

[mental cradle]

Hey guys, i don't know if im in the right chat but i need some help, I've got myself an blu-ray code for Belfast her skin but i don't really know how to activate it, maybe someone knows it and can help me?

[tidal jetty]

I'll be back in a moment.

[spring grotto]

@mental cradle You can redeem it on the following website https://gift.azurlane.jp/

[mental cradle]

oh

but, does it work for the EN servers?

[spring grotto]

It does. You select the EN servers while on the website

(it'll be the option in the US)