Wen I tried to contact customer support through the game it crashed I think it’s a bug
#tech-support
carmine hedge
sinful yoke
are you on iOS?
carmine hedge
Yes
sinful yoke
in order to fix that bug you must update the app, but do not update if your iphone is 6s or lower 
otherwise the app will no longer open
you can just contact them through the 2 options above
fiery path
just checked all servers and nothing
gritty osprey
hello, I would like to report a problem,1. I have Juno's skin but the las memory on her event is still locked,2. I have An Shan but her last event memory is also locked, 3. On FW on war archives, I have completed all stages but somehow I can't get the last memory on it, tried to repeat doing all the stages again, and still can't get it,
I have used the data repair, and I still can't get their last memories, please help : (
sinful yoke
@fiery path @gritty osprey both of you must contact customer support, their contact information was posted above by Z23 Sensei
fiery path
thank you
shadow jasper
If I bound my account to my twitter and changed the twitter handle (@), it still says my old @ in my account settings but I can't unbind and rebind. Am I fine or should I bind something else jic?
shy plaza
Can't upgrade fleet tech for some reason
weak olive
hello,
i recently got an Androit phone without the whole google service framework (recent huawei shenanigans) but i still want to play AL :D
i downloaded and installed the latest .apk from the internet.
it starts but it either crashes or freezes on a basicly black screen :/
solemn zinc
hey guys. im not sure if this is techsupport area. but ive noticed a bug with the game
and by tech-support area i mean for bugs XD
carmine hedge
Quick question
Do AL updates work in background
either on android or iOS
And if it don’t
Is that cryware’s problem?
buoyant dagger
Hello I lost my account server Aurora my game nickname "Maks Mason", I lost my UID
tawdry arrow
Is any1 here
dusk snow
naive kiln
Need help, I just noticed that my Vincennes is missing from docks, even the momento and archives show I haven't acquired her, but I already had all three of them -astroria, Quincy and Vincennes, the other 2 are present but Vincennes is gone, pls send help
spring grotto
Well if the archives even show that you haven't acquired her, then it's likely that you actually didn't. Are you perhaps thinking of another ship?
echo leaf
Hello I have a question for the new atago skin are you going to add her voice in anytime soon or is that a glitch?
spring grotto
She does new voice lines. Make sure you update your voice files from the settings menu and restart the application after the update
naive kiln
No I had all three of them
Why will I lie? It was a login ship
The other two are there
spring grotto
Hm...well if you're sure you can try contacting customer support to see if there's anyway they can check on it for you 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
naive kiln
Yeah I already filed a ticket, it's really strange it never happened before
It's a serious issue, I even had password protection so I never accidentally retire a ship
candid cave
Is the app size supposed to be 4.2gb not even including data storage? It seems abnormally big to me.
calm turtle
Idk if its right tag to ask in but..Will azur lane stickers app be available on Android or its AppStore exclusive?
echo leaf
will there be more azurlane sticker on line chat????
midnight kindle
Where do I report an possible exploitation?
buoyant dagger
I did not bind my Azur Lane with Facebook, Twitter or Yostar and I switched to a new phone. Please help recover my account.
calm turtle
Do you still have your old phone
If you didnt bind your account and erased Azur Lane from phone its over
elder vapor
it's not over
you can reach out to customer support at the Z23 message above and tell them everything you know about your account
calm turtle
@elder vapor you are wrong
buoyant dagger
I lost my account :My account :nickname Maks Mason,UID: 69885742 ,Commander lvl 86
sinful yoke
/checkbind 69885742
carmine hedge
Z23 Sensei | On vacation
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above 
buoyant dagger
I have delete account.Nickname: Oppes,UID:70866208,Commander lvl 4
calm turtle
Just log out of it lol
buoyant dagger
How
uneven hazel
Hi tech support, may I speak with someone about a billing matter?
am i in the correct area?
spring grotto
What exactly is the issue?
uneven hazel
My cc was incorrectly charged
I sent an email but I'm not sure it got through
Not sure who I talk to about this
spring grotto
Did you send the email to al.cs@yo-star.com?
uneven hazel
I think so, I went to YoStar Support page and answered there and then got an email back asking how they could help
It was from Azur Lane support, it was automated though
spring grotto
Gotcha. Okay, in that case you're good to just wait for their human response if you already provided all your information (what you got was just an automated bot response). Customer support only works on weekdays though so the earliest you'll get a response will be Monday
uneven hazel
All right thank you. Do you know their usual response time for billing inquiries?
spring grotto
Anywhere between 1-4 business days as a rough estimate
uneven hazel
yikes, ok thanks
marsh pelican
???
carmine hedge
@marsh pelican Restart your game
carmine hedge
I lost my account an contacted customer support an they haven’t given me a response it’s been a whole day
spring grotto
Customer support doesn't work on the weekends, only weekdays. So the earliest response you'll get will be on Monday
spring grotto
minor cargo
Why are events ending before the posted end date? This has happened at least 3 times in 5 months.
carmine hedge
If you are referring to Skybound, it was announced on #game-news when it would end
so it didn't end before the posted date
robust grail
Buggy game smh my head
robust grail
@carmine hedge look at the skin and description
tawdry arrow
Hello i wanna ask
How come i can still call sub even when theyre on comm
During auto battle in essex event
molten arch
Any reason why this might be happening?
it definitely says server maintenance behind the majuus btw
carmine hedge
You tried restarting @molten arch ?
molten arch
I closed and opened the app, that screen doesn't go away
I'll try force stopping the app and launch again ig
oh yeah it worked lol, thanks for reminding me of that
rustic pond
cobalt snow
@buoyant dagger if it is a matter of account recovery and you haven't bound your account, you will need to contact customer support.
Additionally, if it is an instance of someone else accessing the account make that as explicit and clear as possible.
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
However, if you have bound your account previously in the past and are experiencing issues, you can get assistance here in possibly troubleshooting.
ebon flame
Maks, just email yostar and wait for the response. No matter how much you ask tech support, they can’t help you if the account wasn’t bound.
tame crater
Need help, I just noticed that my Vincennes is missing from docks, even the momento and archives show I haven't acquired her, but I already had all three of them -astroria, Quincy and Vincennes, the other 2 are present but Vincennes is gone, pls send help
@naive kiln my vincennes magically disappeared too, I am sure i got her when she and her sisters came out
rose carbon
Help im unable to log in its giving me this error everytime i try to get in the game qwq
carmine hedge
@rose carbon Did you bind you account?
If you did, please log in to the social media platform associated with the bind whether it may be FB, Twitter, or Yostar
Afterwards, choose the server that your acount is in
placid crater
I can't get the rewards by percentage, did any of you have this problem?
hollow ermine
Good day! Is the Tech-Support can also help regarding Nox player errors?
lusty iris
does anyone have an issue where when loading things the images (thumbnails/backgrounds?) shown are super low quality?
scenic mural
I can't get the rewards by percentage, did any of you have this problem?
Have the same problem and some other people too. Hopefully we will still get it before they end the event.
tired briar
Have you checked your in-game mail? When Sandy server beaten Essex to 0%, rewards were already in my inbox.
placid crater
the email with the rewards arrived here on the avrora server 
queen fable
is it possible and legal to change ingame skin with for example l2d fanmade?
spring grotto
Possible, sure. Legal, no since it's an change/mod of in game files
undone mortar
Hi whenever I open the game it’s just black screen , anything I can do to fix this?
sudden hearth
Hello, how do I get the UID from an account that I no longer have access to?
undone mortar
Hi , restarting my ipad worked out
topaz sky
@sudden hearth u cant if u are trying to recover ur account by sending them a mail just provide ur Account name and server and if u are doing it from the official website type dont know or something where u are supposed to type UID.
sudden hearth
from the email I tried but "Please provide details about your account so that I can check on its status:" I can have the nickname the server and the level but not the uid
topaz sky
@sudden hearth did u get that message right after u sent the email
sudden hearth
yes
rare ledge
I need help with unbind account. I accidentally bind my Yostar account to a fresh gameplay I want to unbind it so I can bind it my origin account where I already bind with FB and Twitter.
sinful yoke
did you try binding yostar at the title screen?
rare ledge
Yes sir I did
now my Yostar account just a fresh account since I forgot to login to my origin account through FB or Twitter
sinful yoke
to unbind the email in order to move it to your main account you must contact customer support (they can also move the bind for you )
please make a new account past the tutorial on the accidental account just so staff can locate where the email is (as long as you get server, UID, and the name you made up) it will be good to go for them
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
here is their contact information if you need it
rare ledge
@sinful yoke thank you very much kind sir!
sinful yoke
(I am a ma’am 
)
rare ledge
@sinful yoke Thank you Ma'am 
languid elbow
so im unable to select things in my dorm item picker
on the s20 ultra if that helps
ok so ive found spamming the item seems to allow me to place it
topaz sky
@sudden hearth Sorry for replying so late that email is a bot message u dont have to bother with that, u just have to wait for 5 business days and u should get a reply.
sudden hearth
ok thx !
static bane
How to unbind?
frail radish
how to unbind my yostar account?
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
hardy wedge
I dont know if this is the right channel for this, correct me if i am wrong and I willI send this to the correct one. Thank you!
Is there a way for the game to prevent the phone from sleeping? I know the victory screen does that but in any screen it doesn't. When you idle and the phone sleeps, the game gives false timers and restarting the game is somewhat of a pain.
sinful yoke
if you go into your own phones settings and change your idle timer to never it should never sleep unless you turn it off
buoyant dagger
Where should I contact to restore my account? did I contact the support service?How long will it take to get a response?
ebon flame
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
ebon flame
1-5 business days(mon-friday) @buoyant dagger
sinful yoke
it is a bot message
in any email you ever send you must reply ABOVE the line, most email services do this automatically already
grave blaze
So I just reply then?
elder vapor
if you have any additional information to add, otherwise you can ignore it and wait for the next response
grave blaze
Oh okay I mean I detailed everything that I needed to tell them so I guess there's no need.. thanks guys
sudden saddle
Hi 😄
strange sun
hello, I'm having an issue whit the post battle exp screen, I have all the ship at 120 and the flagship doesn't display the exp gained like the other ship does, how can I fix it?
north shale
is the ship already capped at 3mil exp?
strange sun
yes, they are all maxxed out
north shale
they wont gain anymore exp for themselves if they reached 3mil exp
carmine hedge
Hi, how can i contact the support of the game? Because i just returned in the game and i see that my acc is bind with a twitter acc that isn't mine
north shale
lvl120 3mil is the max you can go
strange sun
does this affect any other thing correlated whit the exp like research and the lecture hall?
sinful yoke
make sure to check the server you are logging into @carmine hedge
north shale
@strange sun exp gained still counts for research exp grind
it should for lecture hall as well
strange sun
ok ty
carmine hedge
@sinful yoke i already check, tha account is the mine because i log in with my yostar id, but i found a unknown twitter acc
strange sun
have a nice day
sinful yoke
so you are in your account but theres a twitter bind that you never added, yes?
carmine hedge
Yes
sinful yoke
I would make sure to create a 2FA password in the mean time so customer support can remove the twitter for you, make sure to not lose the password
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact information is above make sure to give them your account details such as UID
sinful yoke
yes
carmine hedge
👍
buoyant dagger
@sinful yoke Forgive me for bothering,I have never encountered such a problem and wanted to clarify.
vestal basalt
is this known bug?
i was going to upgrade fleet tech, but the game gave me an error
spring grotto
Yes it is, your fleet tech points are being shown higher than you actually have. If you don't mind though, please get screenshots of log mode when you're getting that error code and of your archives page
/logmode
carmine hedge
spring grotto
how to activate log mode
vestal basalt
oh Never mind, it was fixed by itself after im restarting
zinc adder
I would like to know why the new furniture for the race theme doesnt add to the happiness of the dorm?
north shale
there's a cap to how much happiness you can have
eventually sets will add 0 happiness because it doesnt contain any furniture that would add happiness in your dorm
zinc adder
so if other sets still give me +happiness, does that mean those seats have furniture that can still increase happiness?
meaning I am limited to buying those sets? or how do I determine which furniture to go for? right now I am at +76% exp gain, 324happiness, with 34 wallpaper, 5 floors, 30 furniture, 1 decor, 30 carpet, 15 wall decor.
whats the max exp gain can we go for?
north shale
highest i've seen is like 470-ish happiness but that's including getting all gem furniture iirc
you dont have to buy full sets if you're low on dorm coins btw
if a set increases happiness, go through the set and find the furniture that increases it and buy that only
elder vapor
476 happiness and I haven’t seen much increases pretty much all year, for reference
wary basalt
So, I had to reinstall the game last night/this morning, but now when I'm trying to login through either my twitter or my yostar account, it tries to make a new file instead of logging into my actual file
elder vapor
are you logging in to the correct server
wary basalt
As far as I am aware, yes
spring grotto
Try logging into all the servers, just to test them to see if nay of them have the account or just you in the tutorial
wary basalt
Yup that did nothing, lol
vale storm
Uh ive been having a issue where the game doesn't load for me and I'm stuck in this screen, any way to fix it?
marsh wyvern
Hello there!~ I was looking for some information or someone that could help me changing my account to another server. Is that possible in the game without starting again from the zero? There is only one friend of mine that plays Azur Lane and i wanted so much to be in his server 
outer herald
I'm actually getting that black screen of sorts too, since it seems like it's taking a bit longer to load
I kind of wonder if these issues have something to do with the push notifications not working as of right now
I only say that part since I made sure that the app had that ability turned on inside and outside the game too by the way
outer herald
Actually my wifi is working fine right now though
Although I'm guessing you're not talking about the push notification issue are you?
Scratch that notifications are working now, it must of been that hot fix earlier I take it
sinful yoke
they break between updates
not for everyone
I believe its only android users as well
graceful condor
Can I get back my second pasword ?
sinful yoke
assuming you forgot it, you can contact customer support and they can reset it
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact info is above
graceful condor
Thanks u
hot shadow
posted few days ago and don't think I got a response
i don't know if it's my phone, but on manual, my battles always freeze for a couple seconds in the beginning of every battle. Also, whenever I switch from auto to manual it also freezes for a couple sec. Is this normal?
jade mesa
is support going to mail out 0% essex reward automatically or do I have to send a ticket
jade mesa
i didn't bother doing any stages and just did one
do i need to finish a milestone or just have 1 pt
tight hamlet
Azur Lane App just crashes upon opening on iOS, anyone else having this problem?
ebon flame
you dont need points at all @jade mesa it should be in your mail
@tight hamlet iphone model?
tight hamlet
iPhone 6S
jade mesa
I didn't get anything, nice
ebon flame
your iphone isnt supported any longer, you’ll have to move to an emulator or upgrade your iphone):
tight hamlet
May phone should be compatible with the game, it was working fine until the latest update
ebon flame
it’s not anymore, it wasn’t supported for probably about 2mo now
jade mesa
support ticket it is
ebon flame
@jade mesa when did your server reach 0%?
jade mesa
avrora 28th or 27th idk
ebon flame
did you try opening air raids after it hit 0% before checking mail?
ebon flame
check to make sure they arent in your inventory? just look for the vt8
ebon flame
nah you didnt have to participate
ebon flame
weird. you can either wait til kawaakari or toaster responds considering they are tech helpers then and might be able to help further, or email support (:
jade mesa
nice a one-time check
should've done an easy stage for the 30pts and left it until last day to get independence
for the poor sod who has to go through the effort my uuid is 67120054
carmine hedge
@jade mesa Avrora had problems with receiving their mails iirc. You didn't have to participate at all in the event and you still would have gotten the gauge rewards. I suggest sending a ticket in to yostar so they can take a look
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
jade mesa
o7 thank you
stoic mauve
🚮
outer herald
subtle oxide
So Im trying to put some of my ships to commissions but I cant and then I return to check on the Dock it says 'in challenge mode' even tho I not lvl 80
sinful yoke
I forgot what they may be in, but it means the ship is in another fleet
sinful yoke
did you do essex air raid with said ships @subtle oxide
carmine hedge
@subtle oxide Challenge mode can also mean essex raid
Did you put them in EX hard/normal/easy?
sinful yoke
have you restarted the app yet? @blissful imp
subtle oxide
oh I didnt know that counted as a fleet, that solved the problem ty a lot ❤️
blissful imp
yeah, 2 times
sinful yoke
try restarting your device then if that doesnt work you may want to contact customer support
pure stag
is iphone 7 still supported? The app has been crashing a lot for me lately
carmine hedge
I'm using iPhone 7 myself
it works fine
Hello, I tried to buy Monthly License, it charged me but it did not give me gems.
prime cedar
Hello, is there a way for my old account to recover?
spring grotto
@prime cedar Did you have your account bound to FB, Twitter, or Yostar?
@carmine hedge Please do contact customer support and they'll get your items for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Yes I have it bound to Twitter
oh wait
not me
prime cedar
@spring grotto I'm sure I bound my acc to my facebook
I have UID and my IGN but i forgot my Server but i think it was on Washington
spring grotto
Can you provide the UID? I can check the binding status on it
prime cedar
UID: 69599005
spring grotto
/checkbind 69599005
carmine hedge
Z23 Sensei | On vacation
spring grotto
Okay, so you did have it bound to FB and Yostar. So just log into FB from the title screen of the game (make sure it's the correct one in case you have multiple ones) and then choose the server you previously played on. If the first doesn't work, try logging into all of them to see if they have your account or start you in the tutorial
prime cedar
Okay im gonna try
carmine hedge
@spring grotto so I'm going to mail these stuff?
spring grotto
Yepp
prime cedar
Ohh my acc is back it was on my other acc. Thank you @spring grotto
spring grotto
@carmine hedge anywhere between 1-4 business days as a rough estimate
@prime cedar no problem at all 
pallid valley
woven snow
Hello, why can't I login when I use my data? It's been going on like 4 days now
If I use WiFi, I'm able to login
Seriously, it stuck at the main loading screen
sinful yoke
what happens specifically? is it loading manjuus?
sinful yoke
at the title screen right?
woven snow
Yup
sinful yoke
have you tried restarting your device yet?
woven snow
Let me try it again
I do remember I restarted the phone
Hmm... Well, that works...
Thanks
sinful yoke
yes
carmine hedge
Got a respond about my bill problem less than a day
Thanks for the quick response Support team.
fiery path
i just got this "Create a new Azur Lane account.
Bind your new Azur Lane account to one of the three: Facebook, Twitter or Yostar account.
Provide to us your new Azur Lane account’s UID and which social account you bound."
do i have to create the new account on the same server as my lost one?
sinful yoke
it does not have to be same server
wooden cargo
jade mesa
@carmine hedge as I figured, it's a one time check
you're just screwed out of any reward if u weren't there when your server completed
spring grotto
You should've already gotten it and should be in your dorm items
clear echo
@spring grotto still not on my dorm :((
spring grotto
Check all of your tabs and collections
clear echo
Thanks I didnt notice that its on furniture, I expect that it was on Collection
spring grotto
No prob, glad it all got solved
stark coyote
I passed dev30 for Seattle, but her fate sim hasn't appeared. So I can't spend any BPs (I have 48 of them). She's lvl 100 now, capped to lvl 105. What's wrong?
north shale
pr2 has no fate sim
stark coyote
wut?
north shale
yea, pr2 has no fate sim 
only pr1 has it for now
stark coyote
is this a temporary 'bug'?
spring grotto
It's not a bug, they simply haven't added it for them. As for it there ever will be FS for PR2 ships, no one can say
stark coyote
ok, thanks
hard reef
hello ! can i play the game on iphone 4 or 5S?
spring grotto
Extremely high chance of no. Apple has dropped support for those models so AL had to follow suit
hard reef
t_t thanks for the answer im gonna cry brb !
spring grotto
No problem at all and sorry 
hollow drum
How do I delete mail from my account?
carmine hedge
Do you mean in-game mail?
@hollow drum click this button
after you collect whatever is in the mail
spring grotto
If you mean for Yostar binding, you'll need to contact customer support for them to take it off your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Oh your account email?
ye contact customer support up above 
hollow drum
thank
quiet gate
glass ledge
I think I have found a bug in the current event.
I have used all of my special passes, as well as all of the daily runs of the event (Air raid drills)
But I am still able to continue playing them over and over, and I even keep getting the points.
Can anyone confirm?
rain elk
Can you delete an account?
carmine hedge
The first 15 runs you do each day give better rewards than normal. Once you hit 0/15, you can still fight, for the same number of contribution points, but the droprate of equipment blueprints is much lower. Your 15 runs reset each day, so you will get 15 more "drop-boosted" runs tomorrow. You can use challenge tickets to run "boosted" attempts when you run out of your daily amount.
spring grotto
@rain elk You cannot
glass ledge
I see, thank you toasterman.
spring grotto
The best you can do is to either fully delete the application or move to a different server
thick shuttle
I just finished a build that was really long (dont know exactly how long) opened it the game closed and i got no one, this isnt the first time but its the first very long one and i think it wouldve been an SR just guessing on the rough time to build
anything i can do to keep the game from crashing around this time? ive been using a newer phone and it still crashes a lot
carmine hedge
@thick shuttle You finished a build from the construction pool and didn't get the said ship? Did you check your dock by any chance?
thick shuttle
yeah i just checked and sorted by newest
newest one was the one i got from a good while ago
carmine hedge
Contact customer support then as iirc they have logs on which ships you got on their servers
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
thick shuttle
thanks
carmine hedge
They can help you recover the ship you lost
thick shuttle
it says to select the server and it doesnt have the option for amagi
sinful yoke
just choose any server and write down you are in amagi not whatever server you put down
grizzled sable
i am having an error where i try to launch a normal stage and i get told the game "failed to activate stage, please try again". event stages and pvp stages will load though
sinful yoke
try redoing your fleet by taking the ships out then putting them back in, it can generally mean one of your ships are in commission or elsewhere in another fleet and its bugging
west crest
There's something weird with my account. I've already cleared B3 of Winter's Crown and is already cleared it all the way to safe mode. When I play on an emulator (Nox) my fleets can move to any tile and the minibosses on the map don't move as it should. But when I play on my phone my fleets has limited move and minibosses can move as if it's not in safe mode anymore. Do I need to reinstall the game on my phone to fix this?
grizzled sable
you might need to check if the "clearing mode" toggle is switched. not sure if it is account based or device based
west crest
Oh I see. where can I find that?
Ok I found it. It's the auto combat alert in options.
sinful yoke
thats just a chime
clearing mode toggle is found at the description of the stage you click on in the map
west crest
I see. Thanks.
quartz furnace
when will the devs fix the exclamation mark at the cattery
dusky laurel
There are no real girls in the game
past plaza
I purchased the $20 USD gems bundle and I was charged but I didn't get the gems
I sent a help report, and got a automated email response
I replied to the email going in depth about my issue and sent screenshots of where I've been charged
I tried relaunching the game multiple times and that didnt work
if I don't get a response by email can someone please try to help me?!
carmine hedge
@past plaza Unfortunately you'll have to wait for them to respond as billing problems can only be solved by Yostar customer support themselves.
carmine hedge
Please just hang on there as they can take 1-5 business days to respond i'm sure they'll fix the problem
past plaza
jeez, thats a lot of time I have to deal with anxiety of possibly getting screwed out of $20
but ok
I'll wait
scenic raven
They won’t screw you out of it, so don’t worry about that
past plaza
admittedly Im a newer fan of Azur Lane, just got into the game a few months ago and this is my first time trying to purchase something
So I'm just really nervous I guess
scenic raven
Just hold tight~
past plaza
ok!
thank you @scenic raven and @carmine hedge for the help
I really appreciate it <3
surreal zenith
acoustic reef
Been attempting to use the help/support in game because I accidentally spent gems on the skill/classroom slot, but each time I click the section, it crashes the game
elder vapor
They don’t do get refunds regardless, but I think an asset repair can fix that? Might be a reinstall though
slim shale
my game can't load the start menu it's stuck loading infinitely on bluestacks
sinful yoke
no you need to update the app to fix that
@slim shale is it a black screen or..? can you give a specific on where its loading?
slim shale
nvm close the app restarting it fix it
kind brook
Is it me
or I get heavily server issues
my net is stable
it keeps disconnecting the game though..
sinful yoke
have you tried restarting your device?
tulip arch
I got disconnected too
ebon peak
Is there a way to transfer my AL install onto my sd card instead of phone memory?
sinful yoke
have you tried restarting the app?
noble vigil
Yeah
Nevermind tried it on blue stacks and its fine
So might have to reinstall it on my phone
slim valve
I'm getting this when try log in
my account name is Winhtr
lv 101
i think this is mistake or something
charred venture
I can’t hear the voice line that Z-23 is saying here?
carmine hedge
I emailed 3 days ago the support for unbind the twitter account , but no reply, is there another method for unbind?
muted crow
My account frozen.
My name is LesTin
My lvl 88
Server Lexington
I often play through VPN and my computer. This is probably a mistake.
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
carmine hedge
@sinful yoke ok, thank you
west brook
Good Evening
need help of recovering my account
use emulator on pc and after emu update it reset my account, now back to scratch
have trying to contact ingame help but response time is too long
like everytime after i update, instead of login into old account it force bind a new account into my fb/twitter
ebon peak
Did you make sure you're in the right server?
west brook
Did you make sure you're in the right server?
@ebon peak sure
Avrora server as always
topaz sky
@slim valve have u tried restarting the game/device and if it still doesnt work try deleting/removing the cache.
slim valve
@slim valve have u tried restarting the game/device and if it still doesnt work try deleting/removing the cache.
Dun worry, it's done, thank for your concern
topaz sky
Oh okay thats good
open nova
Hello
Upon entering the game they wrote to me that my account was frozen, what does this mean?
spring grotto
It means that it was frozen for one reason or another by the dev team (such as for hacking, cheating, etc)
carmine hedge
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
@open nova Contact customer support up above to discuss with them about your account being frozen
topaz sky
@slim valve sorry to disturb you but what did u do to play/get in the server?
west brook
God
I've sent five emails to customer support but the reply just asking the same question I just sent to them
oops
my fault
account recovery need new account uid. i forgot since customer service didnt ask that
let me send another email then
once more unto the breach
at this point i think my emails considered spam
maybe i should try it tomorrow?
carmine hedge
the game is taking forever to load on main screen. anyone else have this problem? i tried closing and opening many times and i waited like 5 minutes each time for it to load
spring grotto
@west brook you're most likely just getting the bit reply. Customer support works from CN, so they're not in office right now even. I'd say wait for a human response at this point
@carmine hedge it seems to be fine for me. If you haven't already, I'd say try restarting your device, trying a different network connection, and/or clearing the game cache
west brook
@west brook you're most likely just getting the bit reply. Customer support works from CN, so they're not in office right now even. I'd say wait for a human response at this point
@spring grotto glad to hear that. I think they fall asleep by now
thank you for your advice
open nova
I can’t find my UID because the account is frozen, but I need to enter it in the letter
spring grotto
You can just put down N/A or I don't know for the UID
terse egret
is anyone that got account frozen issue,did you get your account back?
carmine hedge
If your account is frozen, please contact customer support @terse egret
And probably not as it takes them 1-5 business days to respond
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dusky fossil
no maintenance this week ??
spring grotto
Nope, doesn't appear to be as there's no notice in #game-news
dusky fossil
sasuga toaster..
spring grotto
If you have your account information (such as in game name, server you played on, commander level, and/or UID), contact customer support and they'll help you recover the account
Their contact info is in the bot message a little above
astral harness
Thank you!
spring grotto
No problem at all
jaunty stag
Hi there, I've lost my yostars binding email (it was a clone email), so what can I do to unbind my current Azur Lane account with that Yostars email?
spring grotto
You would also need to contact customer support as they'll need to be the ones to unbind your email
jaunty stag
Could you tell me how can I contact them? I searched in-game help but I've seen nothing like unbind that
or just PM them in Discord?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
you can contact them via one of the mentioned methods
jaunty stag
thanks you very much, have a good day xD
spring grotto
No prob at all and you as well 
astral harness
Hey what if I dont know my UID
spring grotto
You can just put N/A (for not available) or that you don't know it 
astral harness
Alright thanks!
latent laurel
hello?
carmine hedge
Are you trying to recover your account?
latent laurel
I am indeed sir
carmine hedge
For account recoveries please contact customer support
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
latent laurel
I already did
carmine hedge
Do you know if you binded your account by any chance?
latent laurel
the problem was it is binded to an fb acc that was hacked
thats the issue that I have
carmine hedge
Ah I see, well I'm afraid only Yostar customer support can unbind it for you at that point
Please wait for their response if you emailed them
I'm sure they'll get it sorted for you
latent laurel
where can I email them?
latent laurel
thank you for serving your time for me
frozen bridge
azure aurora
is anyone having the problem where the game crashes right after you open it?
sinful yoke
what device model do you have?
azure aurora
iphone 7
sinful yoke
to fix that issue you need to update your iOS to the latest one
azure aurora
ok ty
sinful yoke
can you please open log mode and take a screenshot on that screen? @rustic pond
/logmode
carmine hedge
sinful yoke
heres how to turn it on if you dont know
blissful badger
I was messing around with linking accounts, and I connected my apple account to azur lane and now I don’t know how to get back into my yostar account, can someone help?
sinful yoke
assuming you linked your apple account at the title screen, to login to your bound account with yostar just login at the title screen
follow “how to login” if you need some visuals
blissful badger
@sinful yoke I can create an account with the yostar thing, but how do I connect an existing account
sinful yoke
logging into a yostar account is the same process as creating one
it just depends on what screen you do the process, to login you need to do it at the title screen
sinful yoke
do you have your UID?
blissful badger
I think so
It will take me a bit to find it
Why would I need it? Can I re link my account with it
sinful yoke
I can check the bind status on your account
blissful badger
@sinful yoke I can’t find my UID, would my username and server work?
sinful yoke
unfortunately not for me specifically, staff can check just by your username and server, but it will take a few working days
you can try to login to all servers just in case, ideally your account is there if you bound it correctly
blissful badger
How do I contact them?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
the 2 options above
blissful badger
Thank you very much
magic forge
Idk if this goes here but i was binding my account to twitter n it wouldnt work so i did the yoshtar account and it reset my progress n i cant get back into the account is there a way to get back into the lost account?
sinful yoke
where did you bind to yostar? in settings or at the start screen?
magic forge
Start screen cause It wasnt binding in the settings
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
you are supposed to bind in settings, you probably would have benefited from asking here about the errors in settings before trying the title screen 
contact customer support and let them know you accidentally overwrote your original account, they will go ahead and get you on track to recovering it
magic forge
how do i find my uid for the ticket?
wait do i just use the 1 from the temp account?
sinful yoke
its located in the screen where you can change your secretary, if you dont have a screenshot/writing of it you can just put N/A or something along the lines of not having it
latent laurel
I just contacted the tech support and I think I did the wrong move
it says there that you need to send two ss of the acc
and yet I only gave them one
I hope that wouldn't piss them off
the Google drive won't work on me when I'm trying to send two photos
cobalt snow
contacting them should have had their automated system send you an email, you can give them the other picture in a follow up email.
stable coral
unborn basalt
You need to s rank w10 sos to unlock gold sub gear drop
unique grotto
Hello guys
Can I ask could I get back my account?
This is my account HolyGrail7
My old phone had been broken down and I want to get back my account on my new phone
jolly robin
have you check you are logging into the correct server like previous one
jolly robin
there's 5 servers and all of them are "separate" progression
so if you previously playing on let's say washington, pick washington server and you should get your previous progress
if you dont remember just try each of it, if it's wrong just close app, relogin, pick different server
sinful yoke
if you dont remember just try logging into all of them
unique grotto
Will try and will do
Will I start the game from the beginning or there is already save data?
sinful yoke
if it shows the tutorial then your account isnt on that server
carmine hedge
Already saved data if you really bind your account and you choose the right server
unique grotto
I got many proof and email to retrieve back on my account but I dunno what steps to do
sinful yoke
just to make sure, you did bind right?
jolly robin
errrrrrr so, before clicking the server, look at left(?) side of the title screen
click login through yostar first
sinful yoke
you never stated you did bind, at least not that I see
jolly robin
~~he stated it on #gameplay-help 
~~
sinful yoke
okay
unique grotto
I already binded with Yostar and fb and twitter
sinful yoke
then yes as hidden said a bit earlier, login with one of those methods on the left side of the title screen
jolly robin
yea, just click yostar, enter your binded email
send verif code
sinful yoke
and then try logging into all servers
jolly robin
after clicking "send code", check your email and copy the code sent to you and there you go, you are back to your old account
last thing left is to check which server is your account on
carmine hedge
Click that part, enter your email and yostar password, or just twitter or facebook.. and then try to log in each server ..
unique grotto
Noted understood, many thanks!
I'm a new guy joined discord Azurlane today
But already played it like a year ago
Yay great thanks!❤️ 🇲🇾
Sending this from Malaysia with love and support
194days gone.. 😔 I saved my money to buy a new phone
At last I got back my lovely game and account
sinful yoke
glad you are back in game, happy Azur Laning
unique grotto
Sure yeah I logged on into Washington server and I got back my account
I cried a lot in happiness for your great services guys
uncut hatch
Hi there is there away to find what the drop rates are in the stages
sinful yoke
there is not
uncut hatch
ah ok thanks
finite cypress
carmine hedge
Hello, my account is having log in issues. It always says my account was log in to other device. I actually use two phones for the game and don't use them in unison. Is there any way to prevent my other phone logging out from the game forcefully?
Ah, for clarification. It's been a while I haven't used the older phone in playing AL since I have the new one. But the new one always keeps logging out the game, it was just fine yesterday.
median haven
latent laurel
I have already talk with the tech support
then told me to restart the game and login
but the game won't even start
its like decades by just waiting for it to start
should I delete it and install the game?
sinful yoke
try restarting your device
sinful yoke
can you try using a VPN?
carmine hedge
Hello is it possible to recover a guest account?
west roost
@latent laurel I'm not tech support and stuff and I'm sure they know more than I do ;^; but I've had that same issue when I got my new phone and swapped my account over and the way I fixed it was uninstalling and reinstalling the game. I would recommend linking your acct to something before doing that tho
latent laurel
yea it really sucks if you have a bad phone
i do also have experienced that
I just listen to what my friends say until I got my new phone
sad times
dusty sparrow
Hi, I wanna ask
I got my account frozen
I've played with changing device between iOS and Android
I already ask for support from website, asking how many days my account got frozen
but they not responding how long it will takes and telling that many people using third party apps and cheating
I'm not cheating, just changing devices between iOS and Android for a while since I usually charge my iPhone at morning and Android at Night
anyone can help how long it gonna takes to unfroze? thank you
spring grotto
Unfortunately no one here can answer that question. You'll need to wait for their response regarding the issue. It can be anywhere between 1-4 business days
dusty sparrow
yes I already got the answer, and he only telling about cheating
but I dont have the answer how long my account will stay freeze
spring grotto
You can reply to them and ask if they can inform you about the length of it
dusty sparrow
ok I'll try
thank you
latent laurel
thank you very much tech support
I really ried after recovering my account
while listening to the one punch man sad theme
I really like this game so much
thank you as always
I will be forever in your debt
nothing can be replace this happiness that I feel right now
so how do I get rid of my old fb acc on my new binded acc
spring grotto
You will need to use the "Unbind Facebook" option that'll show up in the account settings menu. If it's the only bind on your account though, you'll need to either place another bind (either w/ Twitter or Yostar) b/c the game won't allow you to unbind the final bind on your account. Or you can contact customer support directly for them to unbind it manually from the backend
honest cairn
How do I open the cat boxes
slender socket
cat lodge
carmine hedge
I have a problem with the game. When I open a chest/box the background messes up and I can't see anything but the game still runs like normal. Did I messed up something in the settings?
sinful yoke
no it is a known bug
obtuse prairie
Hey guys, sorry to bother you, but I installed Azur Lane and am trying to open it. I'm getting an error where the screen flashes black and then returns me to my home page. I'm on an iPhone 7s. Help pls ;-;
sinful yoke
try updating your iOS version
obtuse prairie
cruuuuud, i was trying to avoid updating my iOS because I think it slows my phone down :/ tough predicament
slender socket
Uh. I remember a staff saying Azur Lane isnt supported on a specific iOS version
ebon flame
iphone 6 model not iOS vers
sinful yoke
any iOS version is okay
but they wont help you until you update your iOS version because of apple and their own rules
sinful yoke
are you on iOS or android?
granite lotus
Android
sinful yoke
can you try uninstalling but this time go through the files and double check that all files are gone after deletion? sometimes the OBB file will hang around
reinstalling is the only way to fix the issue, so some files are refusing to remove themselves
sinful yoke
I dont know the specific name but it should be Azur_Lane.OBB or so
granite lotus
Ok
sinful yoke
if there are any files leftover though, make sure to remove them
sinful yoke
I dont believe its the obb but remove it anyways, any leftover file is not a good one
granite lotus
Kk
white condor
Is it prohibited to download the game from other sources outside the playstore?
spring grotto
It is not as long as it's a standard, non-modded APK
So sources like APKPure, QooApp, etc are all fine
white condor
My game must have corrupted so I will re-install to see if it fixes
granite lotus
After downloading the game the OBB file doesn't appear in my internal storage
ebon flame
is your game still not letting you load in?
sinful yoke
you may want to try installing from a third party, there are some options that ToasterStrudel listed
granite lotus
I found out the issue
It was because some of the files aren’t installing
Finally got it to work by down the files on QooApp
granite lotus
Thank you
sinful yoke
the OBB is a requirement to start the game even
granite lotus
It’s weird that the OBB files weren’t downloaded
carmine hedge
Excuse me kind Shikikans, I want to keep my Sandy progress but I want to delete my Lexington progress so I can restart my progress there. Any ideas how to? Thank you.
thin needle
My old acc was paired to my fb and when i deleted it accidentally and i paired it with my fb acc it wasnt paired with the old but a new onr
I also forgot the UID but has a idea of commander level and prob server
May i know how to recover acc
carmine hedge
/techsupport
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
hot shadow
is it just me, or does the game sometimes bloat the fleet tech numbers so that it shows that you can upgrade a faction, you get the system error illegal restriction error popup?
carmine hedge
It does exactly that.
You'll need to restart the game a few times to get it back into gear.
olive garnet
is it normal for me to play the tutorial when I link my account to a new device? or did i lose all my progress?
spring grotto
You need to choose the server that you previously played on as your account stays on that server (such as Amagi, Washington, etc). So be sure that's correct, and if the first one doesn't work, just try logging into all of them to see if any of them have your account
olive garnet
@spring grotto so i should try different servers until im not put into the tutorial?
spring grotto
Yeah, just try logging into all of them if you're not sure which server you were on
olive garnet
@spring grotto tysm! ❤️ ❤️ got the account working now!!
spring grotto
Good to hear and no problem at all
thin needle
@spring grotto what are the servers currently?
earnest igloo
Hello
So I already contacted the customer service for my lost account, but apparently they haven't replied to this day
Any solution?
spring grotto
@thin needle You can see a list of the servers from the server selection screen on the title menu
@earnest igloo When did you contact them?
thin needle
@spring grotto Alrighty then
earnest igloo
It's already 2 weeks...
spring grotto
How did you contact them
thin needle
@earnest igloo Prob cuz of overflow
earnest igloo
I emailed them
spring grotto
And what email did you send it to?
thin needle
@spring grotto oh no, im trying to actually get my acc.. I dont have al currently installed
earnest igloo
And what email did you send it to?
@spring grotto
pardon?
spring grotto
@thin needle So are you trying to log back into your old account?
@earnest igloo What email address did you send your email to?
earnest igloo
I'm sending the email to their customer service email
thin needle
@spring grotto yeap, and i want to know the list cuz i have general idea of what server but im not sure
earnest igloo
I already got the automatic reply
spring grotto
@thin needle The list is Amagi, Washington, Sandy, Lexington, Avrora
@earnest igloo Okay. Just make sure you're sending it to al.cs@yo-star.com. If you are and it's already been 2 weeks, please do send another one to them as it might've gotten missed b/c it should usually only take 1-4 business days max to respond
thin needle
When was Amagi and Avrora server added?
earnest igloo
Ah, i see. I'll try sending another email next monday
spring grotto
Avrora was the very first server of the game (so back in 2018). Amagi is the newest and was added earlier this year, unfortunately I'm not sure what the exact date was
thin needle
Alright, im guessing my old acc was Lexington or Washington
Cuz that acc had very high tier ships
carmine hedge
Oh well, I will just check on their website.
sinful yoke
you cant transfer servers
carmine hedge
Oh, I mean I want to restart my progress in a server, but I don't want to delete my progress on an another server at the same time. Are there ways on how to do that or do I have to contact Yostar for this? Thanks.
ebon flame
You can just change servers for a new start, the old server will stay the same until you log into it again.
carmine hedge
Ah I see. Since I rarely play on that old server, I almost didn't care there at all. But thanks anyway. 
bleak bolt
I don't know if this is the right channel but I randomly got a pop-up asking me if I wanted to buy more oil and I clicked no and it bought it anyways.
It's only 50 gems but it's kinda annoying
thorny hare
Hey when I’m trying to get a picture to al-art it doesn’t show it just cuts off
buoyant sandal
I've been waiting in loading screen for about 30 mins now. Is there something wrong in our server?
sinful yoke
which loading screen?
buoyant sandal
sinful yoke
have you tried restarting your device?
buoyant sandal
Yes and also my router if the connection is the problem
sinful yoke
can you try using a vpn?
buoyant sandal
How do i do that?
spice citrus
Did servers crash?
I'm always get lost connection
Even though I have strong network
sullen siren
I don't mean to be a bother here but I hope you guys don't mind me asking if there is a way to get my old account back after losing it a year or 2 ago and forgetting if I bound my accounts to Facebook or Twitter or not
spring grotto
It is possible. You'll need to contact customer support for them to help you get it back though
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sullen siren
I have contacted customer support the thing is that my brain is the size of a sesame seed and I have no idea what "###Do not reply below this line###" means and how emails and replying works
radiant knoll
he also has no idea how auto-reply emails work, and google doesnt help
sullen siren
Yes
So far all I managed to do is stare at the Customer support auto reply bot's message and try to figure out what to do
spring grotto
If you already provided them all your information, you don't need to reply to the bot. And that "Do not reply below this line" is just for the system. No need to worry about it
sullen siren
Oh okay, thanks for the help
terse egret
guys i need your help, my account got freeze and i already sent email to their CS,they said my account got freeze for 3 days
my question is 3 days starting form when?the first day i got freeze(29/30 july i forgot) or when i first got they reply that said 3 days freeze(1 july) ?
thin needle
how to change server?
muted crow
July 1, I was blocked for 3 days. Three days have passed, but I'm still not unlocked. I wrote in support 2 hours ago, but no answer. I'm scared.
terse egret
@thin needle when u first tap the screen, they will show you what server in. tap it and it will show you all the server
ebon flame
its probably 3 days from the exact time of the freeze
thin needle
alright
terse egret
@thin needle u can find it in the middle-bottom of the screen,after the first "tap to start"
muted crow
@ebon flame More than 3 days have passed since the exact moment of blocking.
terse egret
this 3 days freeze feels like hell
muted crow
I don’t know how much time has passed. On July 1, they answered me at 11:49 a.m. (UTC + 3)
thin needle
finally found my server: Lexington
muted crow
@terse egret it's worse than hell
terse egret
@thin needle good,now tap it to change server
thin needle
dude.. i havent told yet but im actually a old player who lost the acc cuz i deleted it but i managed to bind it
terse egret
u know at time like this i really want KAREN to be a AL player and talk to them
sinful yoke
terse egret
dam that long,then u miss a lot of event
sinful yoke
lets please keep discussion in another channel such as #al-general
this is #tech-support
@thin needle #gameplay-help for such questions
terse egret
if my account got freeze 1 year earlier, then i wont care either, but now i have a lot of oath ship,so i just cant act like it doesnt matter for me
@sinful yoke okay sorry
thin needle
@terse egret @spring grotto Thank you for everything, I now managed to get back my old account
muted crow
@sinful yoke My account was blocked for 3 days, starting July 1. More than three days have already passed.
Му in-game name LesTin
Server Lexington
Com. Lvl 88
What should I do? I'm scared.
sinful yoke
contact them again to notify them your ban is still present after the time they said it will be over
muted crow
I wrote to al.cs@yo-star.com 3 hours ago, no answer.@sinful yoke
sinful yoke
they take anywhere from 1-5 business days to reply which means unfortunately they arent in office for the weekend
muted crow
Kill me
carmine hedge
I need help with something
I received a mail about Guild Masters changing but I'm not in any guild rn
the mail was dated July 1, the same day I left my old guild
I just received it today though
carmine hedge
I think this is a bug though. At first I thought I was hacked lol
I had to do some digging to confirm that it was my old guild masters in the mail and not some random person since I wasn't sure
muted crow
If Yostar had not forgotten to unblock me today, I would not have missed 3 cubes for a monthly entry. Why didn’t the timer unlock automatically? LET ME IN! I miss my wives!
hollow smelt
Out of curiosity, can we use emojis from this server on other servers? Looks like I wasn't able to find the emojis there 
outer dragon
So I came back after a few months and my account disappeared WHAT
What did we use to sign in last time? Was it email or game centre?
I thought my data got backed up on the cloud but nooo
Send halp pls 
long sand
I keep getting a unknown-error 1 at the login screen
exotic pagoda
Hey I could use some help with recovering my account. I tried getting in touch with tech support via email but only get nonesene answeres whenever I try to make contact .
raw nova
One of my submarines marked with "In Challenge Mode" but commander level below 80 and obviously challenge mode is locked. How can I retire this submarine?
carmine hedge
@raw nova Did you do Air Raids by any chance?
any boat in air raids counts as challenge mode as well
@long sand Did you bind your account?
@exotic pagoda Can you give me some context as to what you mean by nonsense answers?
exotic pagoda
I just get automated answers with no context to what information I am giving them.
carmine hedge
The automated answer is an automatic reply given to you when you email them
Please wait 1-5 business days to get an actual human answer
How long has it been since you emailed them? @exotic pagoda
exotic pagoda
I emailed them first in febuary this year and then again two days ago
carmine hedge
Hmm well please wait a bit more to see if they respond. Usually they will respond in a timely manner but stuff does happen. Make sure in your email you give them as much information as you can about the account you are trying to recover.
raw nova
any boat in air raids counts as challenge mode as well
@carmine hedge simple clearing party didn't help. Tag "In Challenge Mode" removed after doing air raid with other ships setup. Thank you!
radiant tundra
Hello. I need some help. My Twitter account has been blocked. The Azur Lane account was linked to it. Now I can't log in to the game from my account. I found a record that you need to create a new Azur Lane account and throw in the help data of the new and old account, so that the old account is linked to the new account. I threw it in to help, but I don't know how long to wait for my old account to be linked to the new one. Help please.
tight ocean
got trade license but no gems appeared, got receipt email
spring grotto
@radiant tundra itll be anywhere between 1-4 business days as a rough estimate
@tight ocean Please contact customer support and theyll get your items for ya
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
tight ocean
ty
obsidian hare
Hi
Some guys in my discord are concerned because they heard they might be banned for using the app tap to translate in Azur Lane.
Should they be worried?
proud tree
I'm guessing there's absolutely no chance of getting purchases made with gems refunded? Just accidentally spent them on the tactical class slot
sinful yoke
there isn’t sorry to say
mild gale
idk if this belongs here but i think i got billed twice for a trade license. i emailed yostar support 8 hours ago and they still haven't responded. what should i do? thanks
ebon flame
it’s the weekend, so yostar more than likely won’t respond. they take 1-5 business days, but dont worry theyll get it sorted out
@mild gale
mild gale
ok
radiant tundra
According to my statement to the past, there is a question. I asked for help with restoring my old account, but what should I do if I don't get a response and nothing happens?
obsidian hare
Hi
Some guys in my discord are concerned because they heard they might be banned for using the app tap to translate in Azur Lane.
Should they be worried?
spring grotto
Unfortunately I'm not sure what that application is or what it does
@radiant tundra When did you contact support?
carmine hedge
I'm pretty sure that doesn't actually mess with the back-end and just adds a UI overlay for translation like its shown in that screen. Should be fine, but 
. I'll just pong toaster for you to confirm @spring grotto
spring grotto
Ah, gotcha. Yeah, as long as the app doesn't have any form of automating gameplay or modding in game files and just puts an overlay over the text, it should ideally be fine
@obsidian hare
obsidian hare
Thank you very much
carmine hedge
Yes, an autoclicker is a macro that enables you to farm without actually touching the screen and you are automating gameplay.
It is a bannable offense.
scarlet pumice
ok thankyou
carmine hedge
I'm having this problem, my connection and gameplay was smooth on Arknights and other games. How do I fix this?
cloud plover
Is anyone else having issues while trying to log in? My game kept crashing this morning while I tried to log in, now I reinstalled and I'm stuck at a never ending loading screen
carmine hedge
I do load really slow but I haven't checked today because my darn parents cuts me off from the internet
scarlet turret
rose jacinth
Well, seems like we got a server issue.
-Lexington server
carmine hedge
You too?
rose jacinth
Not anymore
radiant tundra
@spring grotto I sent two emails on July 3 and 4. I'm used to getting answers from help, I didn't get any answers, so I sent a second email. Sometimes I have some problems with mail, so I was afraid that they didn't get my first email. I just don't know what I should be waiting for.
spring grotto
Well it's currently the weekend and support only works on business days (so during the week), so the earliest response will be on Monday
But they'll get back to responding to your email between 1-4 business days as an estimate
radiant tundra
Ok, thank u.
loud lodge
Is there any way to trace back my account? I tried using my facebook and twitter but nothing is brought up
sinful yoke
@loud lodge have you tried logging into all servers?
placid lion
carmine hedge
@placid lion That is a bug caused by the fact that it is actually showing you the wrong fleet tech number, you actually have a lower fleet tech number than is shown. If you don't mind, please open log mode on that screen and take a screenshot
Also, the fix to that is to just restart your game until it gets back into gear
sinful yoke
please also screenshot your ship archive before restarting
boreal quarry
Any news on when the scharnhorst ap gun crafting glitch will get fixed? It's been ongoing for quite a while and I can't keep losing blueprints checking.
It's making the triple 283mm 35x6 dmg AP version of her gun impossible to craft.
It just keeps giving you the 40x3 normal dmg version instead.
wary mesa
i lost my acc
carmine hedge
@wary mesa Did you bind it by any chance?
wary mesa
yes
carmine hedge
Did you try logging in through the social media platforms located on the start of the game?
wary mesa
i cant log in, when i tried facebook, it allowed the new acc to get in
only twitter didnt
carmine hedge
When you log in, try logging in on all servers
wary mesa
meaning in game? like amagi, lexington?
carmine hedge
Yes, log into the social media account that you binded on
And log in to all servers
like amagi, lexington, sandy, avrora, etc.
Do you remember which server your account was on by any chance?
carmine hedge
Try logging into Lexington then when you log into your binded social media account, see if that works.
wary mesa
okay i will try now
thanks:D
when i tried binding to twitter, it bought me to amagi
ohhhh
carmine hedge
Switch to Lexington
wary mesa
i got it backkk
carmine hedge
You can switch the server
carmine hedge
wary mesa
yayyy
boreal quarry
I'm guessing I should just email the bug report to support instead?
boreal quarry
Not sure. It's been ongoing for a while. Burned another bunch of blueprints today checking because of PR3 releasing on the 9th.
Cant seem to get any information.
For all I know the gun shouldnt exist at all and it's very existence is the bug. Very frustrating.
burnt delta
Hey, auto battle script is not allowed in Azur Lane right?
spring grotto
Correct. Any form of automation is not allowed (botting, scripts, auto clickers, etc)
dawn hinge
Hey, its almost been a month since i reported a bug about not getting mail while being inactive, im starting to think that they thought i was trolling, should i wait more or send a follow-up?
umbral root
I want to play the game on my older IPad, but the app doesn't seem to open when I try to run it. It simply instantly crashes. Is there any fix for that?
elder vapor
can your ipad update to ios 13 or higher
umbral root
No it's stuck on 10
elder vapor
time to get a new ipad then
umbral root
Well that's disappointing...thanks for the help
carmine hedge
Can someone help me find a solution to Facebook on my iPhone 5, it's keep stopping and popping out on a watch screen and keeps on loading
Help is appreciated
elder vapor
iPhone 5 has not had any support in like 5 years
From anybody. Time to get a new phone
carmine hedge
Which means most app is bound to have some problems ?
But it's only happened 1 or 2 weeks ago
nova onyx
Hey guys bit of a dumb question. I just did a round of data repair, "No exception" means everything's fine right?
spring grotto
Correct, yepp
nova onyx
I see, thanks a lot! C:
spring grotto
You don't have enough oil
uncut hatch
That cause when it show they are coming in when I go in they don’t give the option to active
So I back out and it takes away the oil for them
spring grotto
Not too sure what you mean there. But it's just:
You have 82 oil. Your regular fleet cost 73 oil. You only have 9 oil left (which is lower than the oil cost it cost to call in subs). That's why they won't come into the boss fight
uncut hatch
I had 91 before I went in and it show that I had the option for auto subs , but when I went in the option to use them wasn’t there, so when I back out the oil dropped to 81
82
spring grotto
How much does your sub fleet cost?
uncut hatch
19
But still doesn’t make sense why I lose oil for backing out
And why it show that I can use them until I enter the battle
spring grotto
B/c you initiated the battle then backed out. But yeah, even if you had 91 oil before, you still didn't have enough oil. 91 starting oil - 73 cost for your regular fleet = 18 oil left over. Your subs cost 19 oil
uncut hatch
Then why was the option there for them to be either auto or Manuel ?
spring grotto
Not too sure, I can only imagine that perhaps you might've been looking at your actual ship options and not actually seeing subs. But of course, that is just a guess as I can't see that option from your current screenshots
uncut hatch
Before the screen shot it gave me the option so as I went in the button for the sub were missing so i backed out then the option was gone
spring grotto
It might've been some kind of temporary glitch or some mistake somewhere along the way, but it was just b/c of oil cost. You never had enough oil to call in your subs
uncut hatch
So I lose the oil regardless now great
sturdy aurora
I keep getting this when trying to log in with my twitter
I'd binded my account to it years ago
carmine hedge
@sturdy aurora Unfortunately, I don't think anyone here can answer any questions regarding the JP or CN version of the game
Please go to the community server. They might be able to help you out there.
spring grotto
Yeah, we're primarily for the EN version of the game so we can't offer any specific advice aside from standard ones such as restarting your device, clearing the game cache, and/or a reinstall
carmine hedge
If all else fails, feel free to contact the JP customer support of the game at cs@azurlane.net. I've heard from the community server that all you need is to give them as much details as you can of your problem. As for the language barrier, you can just use the basic google translate to get your point through and they should be able to understand.
broken garden
Help
carmine hedge
@broken garden That is a known bug. It's happening due to the fact that its actually showing you a higher fleet tech number than you actually have. The only known fix is to just keep restarting the game until it shows you the correct fleet tech number.
humble peak
Excuse me, but I have a little problem with the game. Since yesterday after a battle my game keep the loading screen
carmine hedge
@humble peak Did you try fully closing the application then restarting it?
humble peak
yes, I even install the again
the game again
after 3 or 4 battles the game just keep loading
carmine hedge
your wifi connection is stable, yeah?
humble peak
yes