tech-support

[dull cloud]

basically only sr's got voices for now

[fringe minnow]

Did the function of visiting the 2nd floor of your friend's dorm get removed?

[simple basalt]

hey guys, i got a bug where i cant open hard mode on event map. i clear all the stages till B3 and three star it. anyone maybe got solutions ?

[sullen dew]

wasn't there a screen in team building where you could select all 3 backrow and all 3 frontrow at once with a limit of 0/3? clicking each slot separately to choose 1 unit and confirm feels kinda neg

[tribal holly]

Here has a bug that sometime when you log in, leb will show you faction can be upgrade. Actully, i didn't reach the point but it still showed you can upgrade though tap the botton with show: System error: 40: Illegal Restriction

[untold kraken]

I bought a Chest of Gems through the apple app store but only got an error message in game no gems. How should I go about this? Try to refund it via apple and buy an other one or can the gems be added assuming the transaction is still fine?

Username: Bunko
UID:269824150
Server:Washington

[eternal solstice]

Avorra

[waxen stirrup]

why do i keep getting muted for no reason at all?

i got reported for asking a question

[untold kraken]

I've also had problems where the in game support page crashes my application

[waxen stirrup]

I have encountered tons of bugs, such as giantism in the dorm

and i keep encountering that bug getting stuck at the HQ Menu so i had to restart the game everytime

@untold kraken we have the same issue

[spring grotto]

@untold kraken For the gems: if yo uwere charged, please do contact AL customer support (either via email or helpshift) if you would like to receive the items. If you wanna just get a refund though, attempt contacting apple first to see if they give you a refund. For the crashing: there should be an update in the Apple Store to fix that issue
@eternal solstice It's just a bug where you fleet tech points are shown higher than you actually have. A restart of the application might fix it temporarily, but it could come back. It's a known bug though
@waxen stirrup The in game chat works on a automatic report basis. If someone gets reported enough times, they will get automatically muted

[waxen stirrup]

that is totally unfair, i keep getting reported by trolls?

[untold kraken]

Dont see an update in the app store, but I did send an email

[waxen stirrup]

So people can just report me whenever they want even if i didnt do anything wrong?

[untold kraken]

if its the 11th of june one its installed

[eternal solstice]

Have had the issue for a week , despite multiple restarts. @spring grotto

But it's not like I need to upgrade it, so nbd

[spring grotto]

@untold kraken You might need to open the game's page itself in the Apple Store. Sometimes it won't show in the update tab (if you haven't checked there yet). But if you already sent in an email, you're good then Just wait for their official response.
@waxen stirrup It is unfortunate, but it can happen yes
@eternal solstice Yeah, a restart can fix it, but it's not a guarantee

[untold kraken]

I'll wait but I went to the app store page and nothing new could only open from there and the latest update I installed on my page claims it fixes the help page

which was 10 days ago

[waxen stirrup]

This is so unfair, thanks for hearing me out man

[quartz crystal]

I got Spence instead of bulin in daily login

[robust ravine]

I cant upgrade my tech fleet help

[glossy topaz]

Why is the secretary icon like that?

It goes outside the lines

[slim loom]

Is it safe/legal to play Azur Lane on my pc using an emulator (something like bluestacks or nox)?

[hollow ridge]

It is Safe To Play With BlueStack though I don't know about nox

[latent gate]

I’m currently playing Azur lane on blue stacks. Every time i open the game the tab in blue stacks opens, but all I get is a black screen where I can see the controls and nothing else happens. Tried multiple reinstalls and googled the issue still nothing’s worked

[slim loom]

It is Safe To Play With BlueStack though I don't know about nox
Oh good. I was worried it could get me banned or something.
Can I use the same account I have on my phone? I want to alternate between using my phone and my pc while doing some work. Is it ok, or does it have to be a different account?
(not using them both at the same time, tho)

[marble meteor]

yes, with same account; you can login on Bluestacks

[slim loom]

thank you!

[winter garden]

Soooooo I accidentally deleted Akashi not knowing you only get one... is there any other way that i could get her back?

[elder vapor]

she's available in light builds after you unlock her

[winter garden]

Light? I heard it was special?

[coral summit]

its light build, but shes not that importaint, Vestal is a better AA ship, cost less too

also, where is the cat from Richelieu L2D? why is it missing

[sage flint]

I contacted them on the support website, and I described the problem there, but I also got an email asking me to elaborate, so what am I supposed to do?

[spring grotto]

That's just an automated bot response. As long as you've given them all your information, you're good to just for for their human response

[sage flint]

cool, thanks

[vagrant elm]

Ok, i tried changing my settings and nobody can visit my dorm (says my dorm is not public), is anyone else having this issue?

[brittle lotus]

I was checking the munition shops then pressed the back button earlier when suddenly A debug/error log just popped out of nowhere then closed the app, the problem is not repeating it self and I can't seem to reproduce the same problem to provide a screen shot

[dusky wedge]

My account is linked to a deleted Twitter account, how do I go about unlinking it?

I'd like to link it to my new one.

[sinful yoke]

@dusky wedge please contact customer support regarding unbinding lost social medias

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dusky wedge]

That's what I was thinking needed to happen.

[sinful yoke]

if you need their contact information, it’s above

[dusky wedge]

Thank you.

[balmy hawk]

uhmm

can I ask

[tired oracle]

How do i log in to my account when i changeed platforms, i had to do the turtorial again in the server i already had a binded account on

[spring grotto]

You need to log into your account on the title page of the game and then select the server that your account was previously on as your account will stay on it

[tired oracle]

oh i see thx

[spring grotto]

[devout oxide]

Weird error, cannot upgrade tech

[spring grotto]

@devout oxide It's an issue where your fleet tech is being shown higher than you actually have. If you don't mind though, can you take a screenshot of the log mode when you're getting that error?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

Steps on how to open log mode

[devout oxide]

Here the log mode

[spring grotto]

Perfect And also, just to get it collected as well, do you mind providing your User ID as well? It's a long string of numbers that can be found in your profile in game. You can post it here or DM it to me if you feel safer that way

[devout oxide]

Just restart to exit log mode, the previous error no longer exist, the values now returned to lower count. But now my tech points over 99999999!

[spring grotto]

Yeah, it's just a bug w/ the fleet tech right now. The devs are needing the log mode and UID to try and locate the issue.

[devout oxide]

My uid is 134362556

[spring grotto]

Got it. Thank you very much I'll get this forwarded to the team immediately

@devout oxide Sorry to bother you again, but do you mind getting a log mode screenshot of your archives page as well? Just as soon as you open "Memento" from the main screen. And also, after you get the log mode screenshot, you can turn it off w/ the "Hide" option on the left hand side

[devout oxide]

Here the memonto shot

[spring grotto]

Got it. Thank you very, very much again

Actually, that's for the bands screen, can you do it for the "Archives" screen? At the top left

[spring grotto]

[bitter lion]

Hello. i binded wrong account to twitter but it doesnt allow unbind. anyone can help me?

the uid is 70768643

[still finch]

Umm, I have lost my account even though I had a binded Facebook account, and now when I login with that account (in the correct server too) it just puts me in another account and not the one I had originally

[robust ravine]

I cant upgrade my tech fleet. Help

[spring grotto]

@bitter lion You can unbind that account due to it being the last bind on your account. You will either need to place another bind on your account (such as FB or Yostar) or contact customer support directly at [e-mail] for them to manually get it for you unbound
@still finch Do you have the UID from the account?
@robust ravine Can you please collect the log mode screenshots when you're getting that error AND of your archives tab in mementos?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[spring grotto]

steps to open log mode

[bitter lion]

oh i see i will try it ty

[still finch]

I don't think I do, because it's been a long time since I've last played the game

[spring grotto]

Do you happen to have multiple FB accounts? If so, can you try logging into the other FB account?

[still finch]

I only have one

[spring grotto]

Hm...can you try logging into ALL the servers? Just to make sure

[still finch]

I've tried that already, the Lexington one puts me in a 3 lvl account while all the other ones put me in the tutorial

My original one was around 60-70 levels by the way

[spring grotto]

Okay. You will need to contact customer support then and they'll have to look into your account and see the bind settings on it then. They'll help you get it recovered

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[still finch]

Alright, thank you so much!

[spring grotto]

No problem

[amber pine]

Hello. I need help

It say ###do not reply below this line, and where should i send the email then?

[carmine hedge]

why is this happening. Anyone please help me out

[surreal quail]

Anyone how to unbind yostar email? Or change the email address?

[sinful yoke]

@carmine hedge relog into your bind

@surreal quail contact customer support to unbind a yostar account

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above if you need it

[surreal quail]

Thanks, will try

[amber pine]

Should i reply the email to Gale, or to [e-mail]

Help

[sinful yoke]

please reply to the email

theres no email that goes by gale, gale is who responded to you through the email

[amber pine]

Thanks

[fossil haven]

Hey erm there's someone muting me in rm 2

[native trellis]

hey i need help

when i try to buy the trade license

it demands my credit card

i don't have one

but i bought a google play card

how can i use it ?

hello ?

anyone ?

[spring grotto]

If the game is officially released in your region, you just need to add the Google Play card to your account, and then when you're trying to make a purchase, there'll be an option for changing the payment method. Though if the game isn't available in your region (such as you needing to download it from a third party provider such as QooApp/APKPure), Play Cards most likely won't work b/c your local currency won't be supported

[native trellis]

ah shit

do u know if changing region will work ? like usin VPN or something

[spring grotto]

Pretty sure a VPN won't work b/c it only changes where it seems like your internet is coming from. It won't change the settings for your Google Play account

[native trellis]

....

so i just wasted 15 eu cuz of some stupid region exclusives. love it

thx anyways

[sweet galleon]

Hello everyone please help me remove my account in game name and server name?

[spring grotto]

You mean to delete the account so the in game name isn't taken up anymore and you can use it again? Unfortunately that's not possible. Accounts cannot be deleted

[sweet galleon]

Because I want remove my old account and make new one, but the problem I try my own name, but it won't because my name is taken it really my created one. So I ask you could you remove it, please?

[spring grotto]

You cannot, sorry to say. The account and the name will always be there. You can move to a different server though (such as Washington, Sandy, Amagi) and the name shouldn't be taken on them

[sweet galleon]

May I ask you, can I change my old nickname to any name and then my name will it works?

[spring grotto]

Hm...it could work ideally. But it might take the game a minute to recognize that the old account's name got changed. So you might have to wait for just a little bit after changing the name

[sweet galleon]

Okay, many thanks

[sonic hull]

Kitsu here I was in the middle of a Mission when all of a sudden it popped up with Someone logged into your account on a different device and took me back to the log in screen and kept telling me that my Login was successful but look along time to load but I'm back in and looks like nothing was touched

[cobalt snow]

That's possibly just a desync issue, if your connection is unstable it can happen. Double check/set up the password if you're worried, though.

[sonic hull]

I'll set up a Secondary Password

But thank you for answering

[hollow apex]

unable to purchase any gems, i keep getting this message

[amber axle]

I have an iphone5s and been playing azur lane on it for quite a long time until it just kicked me out with a black screen today and I tried reinstalling it and it has the same results are there any solutions to fix this or is my phone outdated.

[sinful yoke]

it is outdated

[amber axle]

Okay thank you

[sinful yoke]

for an idea, iphone7 and above is supported

[amber axle]

Ah i see thank you so much

[agile grove]

My Facebook account was hacked and is there any way to unbind it?

[gentle karma]

I'm getting a System Error 40: Illegal Restriction when attempting to upgrade my fleet, even though tech says I'm past the current level; I'm not entirely sure what is wrong here

[topaz sky]

@agile grove u just need to go to settings Ingame the account and unbind the Facebook one I don't remember whether it asks for Facebook login again of it does then u need to mail Yostar to unbind it from Facebook I think

@gentle karma its cuz the actual number/tech point is lower than what its actually showing u need to restart azur lane

[gentle karma]

that's...very weird O.o

any idea as to why it is showing the incorrect number, tho?

[elder vapor]

they're asking for log mode screenshots of that screen and your archives to try to narrow it down

but nothing confirmed yet

[sinful yoke]

yes please provide such images

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[sinful yoke]

if you already restarted

carry on please let us know if u get again though

[topaz sky]

Hmm I actually have to upgrade my tech let's see if something happens

[gentle karma]

actually, I have a a log mode of this, isolated @sinful yoke

[sinful yoke]

thank you! are you able to also get one of your ship archives?

[gentle karma]

unfortunately, no

oddly, my ship archives were also messed up

[sinful yoke]

yes, that is why we are asking for log modes of the ship archives for users who experience illegal error

[gentle karma]

iirc, when I was browsing my Archive just recently before I reset it, Ning Hai were incorrectly placed in the Vichya Dominion tag

and, when I was browsing my Retrofit, I remember Ping Hai being incorrectly non-Retrofit in the Retrofit tab area

I have no idea if that will help on things, but I do remember it being extremely odd

there were a lot of things messed up in the Ship Archives, now that I think about it

[sinful yoke]

its a known issue

[surreal quail]

Sorry, i just want to make sure about how many days are gonna take to unbind (yostar) account? Because i haven't get any replies from email yet.

[sinful yoke]

it can be anywhere from 1-5 business days

[surreal quail]

So it's won't take more than 5 business days..?
Thanks for replying

i will ask here again if i don't get the replies after that 5 days

[warm stone]

How many cubes do I have to spend before it’s reasonable to check if I’m literally unable to get Richelieu?

[sinful yoke]

none

if others are getting her that means she is in the build pool

[ionic laurel]

when I try to upgrade one of my factions I get "System error: 40: Illegal Restriction"

[sinful yoke]

hi can you get a screenshot of log mode when you get the error?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[ionic laurel]

I logged out and logged back in, and now I can't upgrade the royal navy faction because it says I'm not at 600. the same error happened a while back as well, also for the royal navy faction

I guess for some reason it assumed I could upgrade royal navy when I couldn't, and gave me the error when I tried upgrading it. I don't know why it would happen multiple times though

[sinful yoke]

restarted too early if u get error again please let me know!

[ionic laurel]

ok, thanks

[half path]

I swear 90% of AL bugs are just the server disagreeing with the client

[surreal quail]

Sorry, i wanna ask again (unbind yostar)

What's the "old account" he mean? Is that the azur lane account or the email?

[safe merlin]

Hi guys! Any idea why does this keep on popping up?

My app is updated

[spring grotto]

@surreal quail Just your AL account

[safe merlin]

I also tried repairing

My phone also has enough storage space

[spring grotto]

@safe merlin if you have your account bound, log into your bind option from the title screen there

That error just means an outdated login

[safe merlin]

Ohhh thanks

I'll try it now

[spring grotto]

Sure thing

[faint crypt]

Any ways to fix the tech point visual bug and unable to upgrade it? The bug has been there for ages, been ignoring the red alert too. But i just can't now

[warm fiber]

how do I fix this one? I tried repairing and still this one shows

[carmine hedge]

Hello everyone.
Is there a way to permanentally disable the "auto-play" warning?
Why does it keep reminding me, day after day after day?

[sinful yoke]

no

[steel atlas]

@sinful yoke since 6s is compatible with iOS 14 will AL still be playable

[sinful yoke]

it has to be iphone 7 and above unfortunately

you may be lucky to still be able to play but its highly unlikely

[steel atlas]

how long till u expect se 1st gen to be dropped or has it been dropped already

[elder vapor]

as it's basically a 6, probably dropped already if not very soon

[warped storm]

Hey, is there any way to refund my gems? I accidentally sat on my phone and bought 3000 coins for 100 gems

[sinful yoke]

unfortunately not

also I believe iPhone SE was dropped too

[warped storm]

Ah, thank you

[steel atlas]

what

guess im lucky then

og SE chugging along

[scarlet shell]

Aight so I don't know if this is even gonna help my "issue" or not, but I'm playing AL on Memu & sometimes, and for no apparent reason, when I start up Memu normally, and click on AL, it just proceeds to download all the files again (all 2300+)
It's not a huge issue in itself, I can still login to my account just fine with the code etc, nothing is lost, it's just slowly getting on my nerves having to redownload the whole game patch every other day
Just wondering if anyone had that happen to them before, or knows about it, or maybe has an idea how that could be fixed
I found a thread on their reddit page, posted a few hours ago, but it's literally dead so I doubt I'd get any answers out of that place
I didn't really edit anything inside Memu itself either, so I haven't played around with it much, maybe there's a setting to prevent it from resetting my game files?
Also the app itself is still installed on the home screen, I don't have to download the app from the playstore, just my files
Cheers, just @ me if anyone has an idea

[pale star]

Im moving my azur lane account to an other phone but I start off in the pre login screen and logged into Facebook, but that created a new character, my main character is yostar account binded but when I exit the false created character and enter my yostar account character I end up with this image

I've done my false character's tutorial and logged out

But I still can't bind my real character with Facebook

[soft sorrel]

Hi, is there any fix for this issue ?

[half path]

Restarting and hoping it works is the only fix at the moment.

[pale star]

What about my situation

[pale star]

:(

[carmine hedge]

Not sure if this is the right channel but how come I can’t click confirm?

[spring grotto]

You need to select either a duplicate ship or a bulin in the section that has a "+" in it

[carmine hedge]

Oooh ok thank you

Completely overlooked that

[spring grotto]

No problem at all

[pale star]

I'm getting this message when I want to bind to Facebook, how do I fix this

[hollow ridge]

I am Not Able To Unlock This First Story Of The Meow Office.
Is This A Bug Or There Is An Alternative Way To Unlock It?
Account Name: Alaster Earle
Server: Lexington
UID: 137169886

[crisp dagger]

No-one would answer me in #al-general soo ...
Is maintenance tonight ? (as in : in 15 Hours ?)

[hollow ridge]

@crisp dagger Where you live?

[crisp dagger]

france

I just want to know if the maintenancxe is in 15 hours or later (I think we should use the in-game server time to talk about this stuff, Aka UTC-7)

[hollow ridge]

@crisp dagger The Maintainence Will Be On 9Am On France

[crisp dagger]

so it is tonight, thanks

[hollow ridge]

No Problem

[fallow quest]

Hallo

My account lost after uninstall the game

@sinful yoke

[spring grotto]

Did you have the account bound to FB, Twitter, or Yostar?

[fallow quest]

I do

I try all of gmail fb and tw

What should i do?

[dreamy raft]

Hello my account is gone or got removed I just stop playing for a while because of school and when I try today to install and login my account got reset

[fallow quest]

Oh sorry guys

[spring grotto]

@dreamy raft Did you have it bound?

[fallow quest]

My account success

[dreamy raft]

ID:746879128981732
Server:Sandy

@spring grotto yes in fb

[spring grotto]

/checkbind 746879128981732

[carmine hedge]

Z23 Sensei | On vacation

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Jun 23, 2020, 5:16 PM

[fallow quest]

But ty for the info

[spring grotto]

You did not have it bound it seems if that's the UID. In which case, you will need to contact customer support to get it recovered

[muted patio]

@spring grotto
You sure its not bind or am i the one who is wrong?

[spring grotto]

[dreamy raft]

[spring grotto]

I was checking the other user's ID

@dreamy raft But yeah, please do contact customer support and they'll help you get it recovered

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[dreamy raft]

Ok thanks

[cinder trout]

Hello. I am having an issue with a purchase.I already send a mail to the support but the problem persists. I am new to discord so I can't find CS-Gale#2262 or chewinggun#2258 on the server, moreover I don't know how to DM them directly through discord. Is there someone who could provide some help please ?

[spring grotto]

When did you send an email to them?

[cinder trout]

something like a mounth ago

they cleared my transaction, which means i finally got the gems I paid for but the same things occures again and again everytime I try to buy gems

If someone could explain me how to DM Gale or chewinggun It would be very helpfull

[spring grotto]

Hm...I'd personally say to try clearing the game cache and perhaps using a different network connection when buying just to test that out. But in regards to support, you can send them another email, or you can search for those users via Discord Home (at the top left of your search). You need to search to start a conversation

[cinder trout]

I already tryed everything they said by mail, including clearing the cache and using a different connection. But I finnaly found out how to DM them so Thank you.

[fair lake]

Hum, I have a problem, I was buying the 30 days license like I do each month, but nothing happen after the confirmation pop-up even though the animation with Akashi happen as usual and I did also got the Google confirmation email as well.

I alredy restarted the game multiple time and it's already been more than 10 minutes too.

[carmine hedge]

I used played on JP server so idk if its the right place to ask but im hoping I can find some guidance here, used to play AL but stopped, wanted to come back but now i cant retrieve my account but I found a screenshot of my UID and server + i remember my commander name and my rank but have no clue how to get access to my old account. Notable is I had it bound to my twitter but when i clicked the twitter icon on login page it still booted me into a fresh acc

[sinful yoke]

@carmine hedge try logging into all servers

[carmine hedge]

i tried logging in to a few but same thing everytime

[ebon flame]

@fair lake contact azur support and explain your issue/send a screenshot of your receipt with it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[fair lake]

Yeah I notice the message by scrooling up this channel and did that.

[ebon flame]

then wait for their response, it should take about 1-5 business days

[sinful yoke]

@carmine hedge all of them

I know there are a lot of servers, but you need to

customer support JP will tell you your account is bound after ~4 business days, when you can find the account in a few minutes

[carmine hedge]

i know the server i used to play on , so you mean they could have moved my acc to another server?

[sinful yoke]

no, accounts never move servers

[carmine hedge]

then thats a no problem

[sinful yoke]

im suggesting your account is in one of the servers that you dont remember quite correctly

[carmine hedge]

i have a pic

of the server i used to play on

and with that uid

[sinful yoke]

then it was likely never bound

[carmine hedge]

i did bound with twitter but idk

i did it when they released that feature

so might have been fucked

[sinful yoke]

please join the Azur Lane English Community server in #welcome and use their Help channel to find out how to contact JP customer support

binding has been around since the beginning though

[carmine hedge]

idk i used to play back in like 2018

[sinful yoke]

yostar binding was a feature that was later added down the road

[carmine hedge]

dont remember all too well

[sinful yoke]

well be sure to join ALEC to ask them how to do account recovery for JP

[carmine hedge]

yah i did, thanks

@sinful yoke im assuming i have to write in jp to their support

?

[sinful yoke]

yes

[carmine hedge]

ait, thanks

[celest swallow]

Hello, so today I started the "A date with Atago" thing but had to stop in the middle. Now I cant continue that storyline, how would I go about beginning the next chapter

[elder vapor]

it should be a quest in your quest log

[sinful yoke]

and to see former memories, go to your memory archives

all secretary memories should be listed that you have done

[celest swallow]

Where is my quest log, I tried the memory archives thing but I can only see what I've done already

[sinful yoke]

in missions

[celest swallow]

What category

I still cant seem to find it

[elder vapor]

they're at the very bottom of the main tab, I know that for sure

[celest swallow]

Just checked, I've got nothing there.

[elder vapor]

Looks like this

With various steps

[celest swallow]

I dont have that kind of thing, I just have the side quests that are like, get 3 stars in stage 1-1

Nothing specific like that

[elder vapor]

then you finished the quest

[sinful yoke]

may have already finished the quest then, do you have any locked memories with atago

[celest swallow]

Yes, all but the first one

[elder vapor]

do you have a side mission to "Enhance any character 10 times"

[celest swallow]

Nope

Dont have that

Haha, I figured this out now. Sorry I'm just a noob (I started playing today) Many thanks

[dreamy raft]

Hello my lost is ID:746879128981722
Server:Sandy
Can someone search it again
I mistyped my recent post sorry

[spring grotto]

It still shows the same result, sorry to say

[slender socket]

Wait i think ik why the ID he gave is invalid. Is that ID different from the resume UID? Please correct me on this cause idk what goes on for mobile, i play on the emulator bluestacks

am i correct ?@spring grotto

[spring grotto]

You mean it's not his in game UID? It's possible. @dreamy raft Where did you get this UID from?

[slender socket]

You mean it's not his in game UID?
I dont even know. My theory is that the ID shown in his screenshot was not the same as the one shown in the secretary screen

[sinful yoke]

no

its not your UID

facebook and azur lane are 2 completely different clients

this ID has no relation it is just a number tag

[slender socket]

wait....so that was his facebook ID?

[sinful yoke]

yes

[slender socket]

ah

so i was correct

[dreamy raft]

But still ID right?

[sinful yoke]

its not helpful for customer support

they cannot find anything with that number because its facebook's side of the things

[slender socket]

Your UID is from the Secretary screen. Not my screenshot but you should get what i mean

[dreamy raft]

They can trace my Gmail account?

[slender socket]

good question...

[sinful yoke]

if you bound with your gmail account

in which you should be able to just login with said gmail account

[dreamy raft]

I bind my account that time in my twitter and gmail

[sinful yoke]

did you contact them previously 5 hours ago?

and just to make sure that when you did login to your binds, you double checked all servers?

[dreamy raft]

Yes I checked them

But

It got reset

[sinful yoke]

if you contacted customer support I recommend you also let them know the email and social media names you remember binding with

[dreamy raft]

Can you guide me where is that customer support when I start to search in theres website I can't see where is customer support

[sinful yoke]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

if you try to use helpshift website, press the big red contact us button

[dreamy raft]

And I tried to chat with them in fb and they guide me hrre

Ok thank you

[pale star]

my problem is still not solved, does transporting the app from my first phone to another phone via computer safe?

[sinful yoke]

are you trying to transfer an account

[pale star]

Yeah,

Since I cannot bind to my Facebook

[sinful yoke]

can you bind to twitter or yostar

[pale star]

I can bind to yostar but it doesn't remember my character, and I don't have Twitter

This happens when i want to bind Facebook

[empty mural]

whenever I try to open the app the screen immediately goes blank and then returns me to the home screen. I'm using an Iphone is there anyway to fix this?

[slender socket]

My theory is that the game just doesnt like it when you choose to bind to more than one social media, Sirius K.

[sinful yoke]

@pale star have you tried logging into all servers when you use your other phone

@empty mural please specify the iphone

[pale star]

@pale star have you tried logging into all servers when you use your other phone
@sinful yoke why? I remember only the Washington server has the character created, and it shows the icon and sets Washington to default, only my other phone shows amagi server instead

[sinful yoke]

have you tried logging onto washington instead of amagi?

[empty mural]

Iphone 6s

[sinful yoke]

iphone 6s is no longer support for Azur Lane sorry to say

[pale star]

@sinful yoke I'll try

[empty mural]

Oh when did that happen?

[sinful yoke]

a few patches ago

with the most recent update in the appstore though it was completely cut off for most devices

[carmine hedge]

Hello?

I have a problem

[sinful yoke]

can you please elaborate

[rustic pond]

Every time I receive amy ship it displays I don't want it to disapay what should I do

[pale star]

Every time I receive amy ship it displays I don't want it to disapay what should I do
@rustic pond in what time, building multiple ships or receiving common and rare ships after battle?

[rustic pond]

I got one more problem and game didn't fix it

why I can't get widoms cube yesterday I was having total 96 of them but now it's showing me that I don't have any of them (also in mail) when I try to collect it was nothing there plz fix this . it was hard working to collect them I heppened 4 day ago I want to create another account on server so I created it on amagi . My actual account is on washington

[ebon flame]

server data doesnt transfer, so if those cubes were on washingnton server it’ll stay there. also, to my knowledge, you cant turn the new or drops of purple/gold rarity ship display off

@rustic pond

[rustic pond]

I know about that bind my game with Facebook I also know about server .if I accidentally deleted my game so why am I 60

I know all about that

[rustic pond]

Every time i recive common ship it display . Only elite shoud display help me out

[elder vapor]

all construction pop-ups appear regardless of rarity unless you hit skip

for world drops, there's an option in the menus to disable below elite

[reef ether]

Hello is there someone who may hello me? I need help recovering my old account. Can someone point me in the right direction>

[sinful yoke]

did you ever bind it previously

whoops caps

got that fixed

[reef ether]

Heh

To answer year

[steel atlas]

angry kawa

[reef ether]

yes I did with Twitter, facebook

[sinful yoke]

have you tried logging in yet at the title screen?

[reef ether]

I tried and when I looked I was slightly confused by the wording

I thought it was to create a now profile

So that is the way to do it?

[sinful yoke]

yes, you login from there then choose the server you're normally on

[reef ether]

Okay okay

So Should I delete the save data on my currently?

To make it easier?

I made another to see the settings in game

[sinful yoke]

no you can still login while its on another device

[reef ether]

Okay okay, so I login on my new phone at the title screen

and it should bring back my old account

[sinful yoke]

yes, just make sure to choose the right server

[reef ether]

Righto thank you very much

Rat Kisses

[crimson depot]

does the limited time build finish after this maintenance or not?

[vast quartz]

@crimson depot the richi banner will be extended to june 25th 9.00 AM (UTC-7)

[crimson depot]

okay, thank you

[charred venture]

Wait I thought the event was still on I need to still finish off the story

[north shale]

skybound event will still be there after the maintenance, it was extended for abit

[charred venture]

Phew it scared me, I thought it always updates on a Thursday

Like at the end of the day not at the beginning

[charred venture]

So what is the maintenance for then if not removing the event? Racing skins?

[north shale]

air raid drills with essex event and new skins
it's all announced on #game-news

[elder vapor]

one day EN will learn the purpose of that server

[pearl tide]

does anyone here know how to solve this: i have a M20 android device trying to play the game for the first time but no matter which download i use(trying to download the english version) after the logos i just get a black screen and it all stops there, does my device do not suport the game anymore or is there anything i can do?

[slender socket]

Just use an emulator

[golden ridge]

does azur lane support ios14? :D

[spring grotto]

No word as of yet as it isn't out en masse. Most likely, yes though

[golden ridge]

Thanks then I will update to the iOS beta 🤠

[snow sonnet]

Server is not up yet ?

Extend maintenance???

[spring grotto]

Keep checking on #game-news. that'd be the only place to know

[hushed otter]

Tx

[dry mesa]

Lul thought mt is done

[snow sonnet]

Maybe the staffs going to vacation

[junior kelp]

Thats bad they don't even annouce

[dry mesa]

Yep theyve annnounced it now

[hot shadow]

i don't know if it's my phone, but on manual, my battles always freeze for a couple seconds in the beginning of every battle, and whenever I switch from auto to manual. Is this normal?

[solemn pier]

my game has no sound, should I re-install the app?

resetting my phone, etc has not worked

[livid stone]

is it normal that game overheats since always on xiaomi mi a2, 30fps mode?

i mean phone overheats, so thats even hard to hold it in hands

[carmine hedge]

I have enough money to buy it but I can't. Is this because I have made too many trandactions at once? I bought two things just now.

[spring grotto]

That usually is a buffer error message, yes

[carmine hedge]

So I just gotta wait

Right?

[spring grotto]

Yeah, I would suggest waiting for a bit (maybe around 20-30 mins) and try again. There's a lot of purchases going on right now in the game for all the new skins and ships

[carmine hedge]

Aight tyvm

Is the US Dollar a little inflated compared to the Euro? I have 3,05 Euros and I can't pay for a 2,99 Dollar pack

[midnight basin]

Hello i made an accidental purchase on my alt acc. Thought i logged in my main. Bought the taihou skin and realised it was the wrong acc. Can i get a refund on this account and remove the skin if possible thx.

[spring grotto]

It is not possible, sorry to say. Customer support will not refund such purchases

[carmine hedge]

Why are gems the same cost in Dollars and Euros and the Pack I want to buy isn't?

It's 2,99 dollars and 3,09 euros

Is that supposed to be?

[edgy tinsel]

What is the new CV update about

for example Le Malin, when I go to her archives and the 'details' tab

I see "Main screen 2Ex" and "View detailsEx"

anyone help?

[marble yacht]

for ssome reason its going red when i try to do 10 build even tho i have enough cubes and coins

my coobs and coins

[edgy tinsel]

tap the confirm

is it working

[marble yacht]

it wasnt

one of my friends said it might be my dock space tho

[edgy tinsel]

is there an alert of any kind after clicking confirm

dock space doesnt affect the build

[marble yacht]

construction queue is full, unable to construcct ship

ahh

i see

i had one build still unfinished in my dock

im dumb

[kind pilot]

I bought the $40 gem pack but Itunes charged me $65. umm what?

[grizzled grotto]

Well this is quite misleading...

[kind pilot]

Checking again on IOS it appears to be displaying correctly to me. I had the double cube bonus the first time. i just dont understand how it could be such a drastic jump

[spring grotto]

@grizzled grotto Just a pricing decision from Google/Apple. Not sure why they decided it like that
@kind pilot Hm...are you perhaps not from the US?

[grizzled grotto]

[carmine hedge]

-_-

[kind pilot]

I am US @spring grotto

[spring grotto]

@carmine hedge Restart the application

[grizzled grotto]

I guess I should contact google about it..

[spring grotto]

@kind pilot Hm...I'm not too sure then. Never heard of it jumping like that before. The only thing I can imagine would be tax, but that shouldn't cause that huge of a difference

[carmine hedge]

@spring grotto Aaaand ofc that fixes it. Lmao I shoulda done that in the first place. Thanks~

[kind pilot]

$24 in tax on a $40 purchase... i had to double check if the pack was $60 instead of 40 when i originally bought it since thats what i thought too but this is kinda insane

[regal shadow]

Hello, please help restore my account:(

[spring grotto]

@kind pilot Hm...and the receipt is for one simple purchase and is only for one chest of gems? (or whichever variant of gems the $40 one is)
@regal shadow Did you have it bound to FB, Twitter, or Yostar?

[regal shadow]

FB

[spring grotto]

Okay, just log into FB then from the title screen of the game and then choose the server that you previously played on as your account stays on that one

[kind pilot]

@spring grotto the receipt only has 1 line item for 64.48 but there is no description on the item

[regal shadow]

I bought a new phone, but my FB account was not saved

[spring grotto]

@kind pilot Gotcha. Well if you're sure it's only showing one purchased item at that pricing, you can try contacting customer support to see if they can offer any insight

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

@regal shadow Okay, did you follow the steps I listed in my previous message to you?

[regal shadow]

I can’t access my FB account(

[spring grotto]

Ah, okay. So you're not able to use that FB account anymore? In that case, please do contact customer support as well so that they can help you recover the account

The contact options for support are in the bot message a bit above

[ebon pelican]

On the website for support, when asked for my server there is no option for the Amagi server im on

[thick shuttle]

my game crashes a lot especially once levels finish and i have to replay them any way to make it not crash as often?

[kind pilot]

@thick shuttle are you on an older ios device? i had the same problem on my I5

[thick shuttle]

i have a 6S i think

[regal shadow]

@spring grotto thanks

[kind pilot]

I just switched to using bluestacks and only did small common updates and the such on my phone

[thick shuttle]

would updating my iOS help?

[kind pilot]

like get a better phone? or update your firmware?

[thick shuttle]

update the iOS

its been nagging me to do it for a while but it never did it

[kind pilot]

it depends on the root of the issue. it could help if the optimization updates help enough to handle the game but i personally found that my hardware was just too old to handle how intense the game was on my phone graphics and RAM

without diagnostic tools its impossible to say but im guessing it will not be enough

[thick shuttle]

im assuming there is no port for computers?

[kind pilot]

bluestacks

[thick shuttle]

whats that?

[kind pilot]

android emulator

[ebon pelican]

@spring grotto I bought gems and recieved the gems but had insufficient funds so I wasn’t charged, can i refund the gems?

[spring grotto]

You weren't charged at all? You would need to contact customer support then and see what they can tell you to do and what steps to take

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rustic pond]

unfortunately I made a accidental purchase of taihou skin please understand me .can get refund

[spring grotto]

You cannot refund skin purchases, sorry to say

[rustic pond]

Haramkhor

That's why my friends hack this game

👍 👍 👍

My game got hanged

[ebon flame]

@thick shuttle iphone 6/6s arent supported

[thick shuttle]

well that sucks

[ebon flame]

youll have to run an emulator or upgrade your phone

[cold mirage]

my game isn't working i use s9+

[sinful yoke]

(please do not double post)

[cold mirage]

i put it in the wrong place

[sinful yoke]

no worries

is your internet connection unstable?

[cold mirage]

its pretty stable

i redownloaded it

[sinful yoke]

such as using mobile data or just slow in general?

[cold mirage]

im on wifi right now

[sinful yoke]

usually a black screen is a connection issue, can you try restarting your device and see if that corrects any issues the game is having with your internet?

[cold mirage]

it shows the little credits thing at the front and then it goes black

i don't get a chance to connect

[sinful yoke]

the black screen is the connection issue though, it wont let you go farther than that because its having difficulty connecting

[cold mirage]

i see

if this is worth noting when i uninstalled it for the first time i could sstill see the azur lane file if that counts towards anything

i think i may have found the problem

i think if i uninstall and delete the file it should install properly

[sinful yoke]

yes its likely the issue

when you reinstall you want all previous files gone or else the game is buggy

[cold mirage]

it was downloading to a different folder

i found it in com.android.vending

[carmine hedge]

Hi, So I'm pretty sure i got charged for the lucky bag but the game didnt regester it

[spring grotto]

So you were charged but didn't get the Lucky Bag, correct?

[carmine hedge]

yes thats true

[spring grotto]

Okay, and just to make sure, you checked your in game mail to make sure it wasn't there?

[carmine hedge]

yes , checking again now

nope still nothing

[spring grotto]

Gotcha. Just wanted to double check. In that case, please do contact customer support and they'll get your items fixed for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[carmine hedge]

on it thank you

[spring grotto]

[jovial bay]

Hi, I have a problem that when starting the game it keeps loading and I have received network error 100404

[gaunt moss]

i have a problem with bluestacks, I usually play on ios but can i play on the same account here?

[kind pilot]

yes, you can log onto multiple devices @gaunt moss

[storm fjord]

I have a problem, I lost access to my Yostar mail, is there a way to link another to be safe or is it no longer possible?

[sinful yoke]

you must contact customer support to be able to unbind your former email so you can bind a different one

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[serene flume]

I'm trying to buy gems, I got an error message, and in my purchase history, it says the purchase is pending. Any help?

[sinful yoke]

contact customer support regarding a purchase issue and they will help you get the gems back that you are missing

their contact info is posted above by Z23 sensei

[gaunt moss]

how are you supposed to log onto multiple devices

[spring grotto]

https://images-ext-1.discordapp.net/external/pwBD6UtdMlBq0lBMrEpPF8zD-ly9kRQd_sDqmKvJu70/https/i.imgur.com/roy6tih.jpg

Follow the steps in this image. Steps 1-3 on your current device. Steps 4-5 on your new device

[ruby vortex]

So my game crashed and I logged in with my Twitter account and I got the new player beginning sequence where you fight prinz eugen and bismark even though I binded my account. I contacted support but nothing for the past 5hrs,will I be able to get my account back with sending them my username server and lvl?

[spring grotto]

They can but do try logging into all the servers just to check them. And if you happen to have multiple Twitter accounts, try using the other ones

[sick brook]

Is there a way to completely remove your accounts from all the servers and just start fresh? i tried clearing cache but that didnt work

[spring grotto]

You would need to fresh install to clear the data on your device

[ruby vortex]

@spring grotto thanks! I tried all servers and avrora worked, I was originally on amagi, strange

[elder vapor]

it defaults you to Amagi as it's the newest server

[ruby vortex]

But no complaints, i have everything still and its working

[hard geyser]

Hello, the item need to retrofit Warspite (sword) and San Diego (mic) are limited in time? Both of them disappear from my account

[sick brook]

welp i tried all i can and nothings working

[ebon flame]

@hard geyser The items themselves, if you collected them during the events, do not disappear. Do they show up when you go to the final retrofit stage as 1/1?

[hard geyser]

no, 0/1 sadly 😦 i never use them but they disappear

i did check my inventory, nothing there

[thick shuttle]

is there a way to tell if my laptop can handle the game on a emulator? its really old and i would prefer to not spend lots of WiFi downloading this if i cant play it in the end

[storm fjord]

Hello, I have a question, how long do they take to answer those of the yostar mail?

[fiery ether]

I just purchased the oratorio lucky bag and did not receive a skin

[carmine hedge]

@fiery ether Did you check your mail?

[last urchin]

I need help recovering my account

[fiery ether]

Yes. I even checked in the store just in case i missed it. The only ones listed were the ones i had already purchased.

[ebon flame]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

@fiery ether Follow the link above and contact yostar support

[fiery ether]

Got it. Thanks.

[carmine hedge]

@last urchin Did you bind it to a social media platform?

[ebon flame]

@storm fjord 1-5 business days

[last urchin]

i binded it to yostar but i am not sure of twitter

[ebon flame]

sign into your yostar

[last urchin]

i already tried and it didnt work

[carmine hedge]

Go on the start screen and sign into Yostar account

[ebon flame]

login to every server

[carmine hedge]

Did you go on the right server by any chance?

It automatically defaults to Amagi

[last urchin]

i am not sure about that

let me check

[carmine hedge]

Go ahead and do that

[last urchin]

just recovered it

was in wrong server

thank you

[carmine hedge]

[carmine hedge]

Anyone know why this is happening?

[spring grotto]

Some form of network error. Try restarting your device and possibly network router. Or using a different network connection if possible

[carmine hedge]

I tried both of those, to no avail.

[spring grotto]

Hm...could possibly be a temporary hiccup then (unfortunately not too sure if it's server side or client side). But as the game does seem to be working properly for a majority of people, could you possibly try a free VPN to see if that clears it up?

[carmine hedge]

Resetting my IP seem to work

Thanks

[spring grotto]

Good to hear And no problem at all

[charred venture]

When is the sky bound event ending?

[vast quartz]

in less than 12 hours

[charred venture]

So the skins tell the correct time when it ends

[elder vapor]

yes, it was extended by 33 hours, til 9am server tomorrow

you have ~11.5 hours

[uncut osprey]

Azur is giving me error 200280

Item has been purchased, not consumed yet:200280

[sleek portal]

Anyone know why my update downloading process is too slow?
My internet connection is fine, and i've tried any other app, like facebook, discord, twitter, ig, and youtube they work just fine. I even tried on anotheer yostar's game, arknights, it runs flawlessly. So im sure there's no problem on my internet connection

[storm pond]

Hi

Im facing a small problem that appears to be common

Ive been told to restart, didnt work even after a few days

Someone told me to open logs it will fix itself

Please help

[pale star]

that's the console

[scarlet escarp]

Where can I elaborate on the report?

[sinful yoke]

(please do not double post)

you can just reply to the email, but that email is a bot message

you do not need to reply if you believe your original email is clear enough

[scarlet escarp]

Ok, thanks.

[sleek portal]

@sinful yoke
Can u help me

I cannot update past that

And my internet is fine

[sinful yoke]

are you on data?

[sleek portal]

Yes

[sinful yoke]

your data connection is too slow/unstable for azur lane to continue the update

and I do suggest that you only update on wifi because updating on an unstable connection like data often leads to corrupted files

[modest tinsel]

Game just started doing the thing where it crashes as soon as i tap the app, saw some other complaints abt this, any fix for it?
(Was playing it at the end of the event just now and i saw there was an update - the help fix one - but after that it’s not working. Tried to reinstall with no luck)

[sinful yoke]

what device do you have specifically

[modest tinsel]

iPhone 6S, IOS 12

[sinful yoke]

iphone 6s is no longer supported im sorry to say

[modest tinsel]

Oof
Am i allowed to ask what’s the best emulator? Lol

[sinful yoke]

I would recommend bluestacks or memu for a less powerful pc

[modest tinsel]

Ok, thanks very much

[rustic pond]

unfortunately I made a accidental purchase of taihou skin please understand me .can get refund .my game got hanged help me I face lot of difficult to get those valuable gemstone

I was saving them for promise ring

[sinful yoke]

hi, the response to your situation is the same as Toaster said, sorry to say

[polar vale]

Is there a specific minimum hardware specs requirements to run AL?

[marsh sinew]

Who do I contact about a billing issue?

The ingame help just crashes the app.

[rustic pond]

Is there nothing u could do I made lot of effort to get those gems and device never Lang's it could be a bug I was saving them for promise ring event.i it there is nothing going to happen so I decided to quit and one more thing I didn't buy just for fun . If u guys don't want to give me my gems back it's ok but could give me other ship skin because taihous skin is looks bad I know you will understand

I came here because I thought you might help . sorry if I said anything wrong

[orchid hazel]

sorry to say, but the devs dont do gem purchase refunds

so those gems are now gone

[rustic pond]

now I only have on options left I am done with this game .I was expecting too much . At that my device got hanged it never Lang's.

I can't undo what happened . I can't beg anymore

By everyone thanks for feedback 😊👍 .and thanks for helping me. And and also thank you very much (I am toster)

[trim yacht]

Amazingly confused as to why the thing keeps telling me I have insufficient funds to buy a pack when I easily have a dollar extra.

[trim yacht]

Right so I’m confused. It wouldn’t let me buy the 39.99 Oratorio pack when I had 40.99 but it let me buy the 27.99 gem pack.

I’m still confused as to how that works and it sucks that it worked but I mean whatever, suppose this is more of a report now.

[vagrant jackal]

when you email Azur Lane CS [e-mail] Can I reply to a message. I'm just confused when it says ### Do not reply below this line ### when they respond to my support request
sorry I know it sounds like a dumb question

[spring grotto]

No need to worry about that, that's just for the bot. If you do need to reply to that automated bot message, just click on your "Reply" option and proceed as normal

[vagrant jackal]

Thanks for clarifying it for me

[rustic pond]

I just want to know can u rest my washington I'd I Will start this game again

[strong ridge]

why would you want to restart?

[rustic pond]

Just scrool up u will understand whole issue

[strong ridge]

all this for accidently purchase a skin for gems?

[rustic pond]

I was saving them promise ring and when I opened my store my game got hanged . I spent my two my two months for this they are not even checking it could be a bug my game never Lang's .

[strong ridge]

whats a ''lang's'' do you mean lag?

[rustic pond]

Hang

It means stop for 5 sec

[strong ridge]

sound weird, but the game do not support in refund, maybe your internet somehow maid the game go all weird but who knows really. You will get more gems in the future in major events, things happens my guy. I think its a bit silly for leaving and quiting the game tho.

[rustic pond]

I am out of patients I wasn't my fault

[strong ridge]

then again how can we really belive you accidently bought it and it was not your fault? Do you have any proof, or screenshots etc when this happend, any error icon that appeard? It seems nobody has experienced this kind of sitouation, or atleast i have not seen any of this kind. But who am i to say.

[late mulch]

is this normal that I can do the "hard" mode of Essex event more than 15 times per day ?
and most importantly, can I get banned for playing more than 15 times per day on hard mode ?
thanks in advance.

[lean scarab]

why the maps of skybound oratorio have diseapear now ?

[north shale]

its normal and intended
you just get lower rewards after the 15 chances are gone

and the extension period of the skybound maps have finished, so it's gone

[late mulch]

ok thanks

[lean scarab]

i have play this morning

[gray yacht]

The event says it ends on the 1st but i cant do more sorties

[north shale]

it ends on the 25th , not 1st

[gray yacht]

Oh

I was one away from the ship

[lean scarab]

i have farm the map at 13h

[late mulch]

the events like those always last for 2 weeks maximum

[gray yacht]

So these dates are not the actual dates

[hybrid acorn]

Well again missed many ships. For example event ended just before I I confirmed the exchange of points for Jeann

[gray yacht]

That sucks i guess ill try to finish faster next time

[carmine hedge]

[late mulch]

you can still exchange points

[hybrid acorn]

One problem is to finish maps, other when you can`t get ships from limited construcion

[fierce cove]

Anyone else having problems with Help Chat ingame?? I cannot sent a request as game just restarts or crashes

[slow drift]

Dang it

[sinful yoke]

known bug

[carmine hedge]

Is it possible to unlink/disconnect a yostar account, so that the game can be re-linked with a different email address?
When I tap the "yostar account connected" bit in the account page of settings, nothing happens.

[sinful yoke]

you must contact customer support to do so

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[slow drift]

known bug
@sinful yoke did you report it to devs?

[sinful yoke]

the white square has been reported yes

[slow drift]

Thank you

Is there any other characters that experience the same problem?

[sinful yoke]

not to our knowledge

[slow drift]

Alright thanks

[rustic pond]

Can u reset my id

[dusk cypress]

just make a new account @rustic pond

[rustic pond]

I bind with Facebook

[timid ivy]

is this a feature? pretty cool tho. standing on water lol

[spring grotto]

Shipgirls will do that sometimes a reload of the dorm though should fix it up

[rustic pond]

Cool update

Hey toster why u stop talking me

I will not ask for refund

Sorry I made so much trouble 😅

Plz say hi if

[karmic plover]

nice tech pts

[elder vapor]

#gameplay-help

[neon panther]

when i try to log in it says unknown error: -1

[carmine hedge]

I had around 3000 unused points from previous event and got used the pattern that after event ends you still have time to use them afterwards as also limitbreaking new shipfus for event border. So border I got but are my points now completely lost ?

[vast quartz]

@carmine hedge shop is still available

[carmine hedge]

huh... Weird :o maybe a bug on my side then since its missing. I restart the game and see if it changes anything (probably should have done that first before even asking here. Sorry).

Yeah. I can see it now. All good.

[vast quartz]

glad it worked out for you

[elder vapor]

event border points and shop points are different by the way. You don't gain event currency for the border missions

[rustic pond]

Believe me they won't do anything for you they just anything 💔 l

After 48 hours u will say I can't trust u

I know thy will ban me

[neon panther]

what do i do about unknown error: -1?

[cobalt snow]

If you have a bind, try logging into it

[carmine hedge]

@neon panther Can you give me some context about why you're getting the error?

[neon panther]

when i tap to log in that apears

[cobalt snow]

Do you have a bind? if so, try logging in with your bind method.

[deft escarp]

My cat lodge has had an exclamation mark on it since yesterday, I’ve tried clicking on everything (I may have missed something though, I’m not sure) to remove it, but it’s still there

[neon panther]

@cobalt snow it worked! thank you so mutch!

[spice smelt]

What happened to the Skybound event? It's still the 25th, yet everything but the shop and the trade in for La Galissonniere are available.

Sorry. Other way around. Everything but the shop and trade in are gone.

[twilit moon]

There is a way to take back an account whitout branding??

[spice smelt]

Sorry folks. Forget what I said earlier. Just noticed the update news earlier.

[edgy mauve]

i am en pc player form bluestack. when i try to open AL en its gives faulth about files. i try to update form qooapp and its opens goggle play and its webside and i download it again and it doesnt opens. i try to open form web to qooapp but when i look azur lane EN i cant see it. what i need to do?

if you want i can send what i finded form qooapp when i searched azur lane

[fluid garden]

I have 2 bulin mk ii but when I open the limit break tab it only show 1 even when I dont lock them

[radiant fractal]

I bought a Trade License, and the payment went through but didn’t apply the license. Tried again and it charged me twice. Every time I try to use the in game help it just crashes the app

[cobalt snow]

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[cobalt snow]

contact them via the above link's contact us button since you were charged. Keep in mind that it takes 5 business days for a response typically, and they're getting days off until the 27th so it may be a bit longer than normal.

[radiant fractal]

Thank you!

[dense cloud]

Hello

I have an issue regarding buying gems

Can someone help me?

[cobalt snow]

What's the issue?

[dense cloud]

I cant buy a pile of gems

I use smart billing btw

Because of that i missed the limited jean bart skin

[cobalt snow]

Did you have enough funds for it? Make sure to check the actual playstore price/tax

Also, did you get any kind of error message, and were you billed for it.

[dense cloud]

Im sure i have the exact funds i checked it how many times

And yes i did get an error message

It always says "payment unsuccesful you dont have enough funds"

Then it says payment canceled by user 20043

At the same time it also says payment is transferring wait for your reward

But my funds didnt change nor my gems add up

[cobalt snow]

Could you double check the price that comes up when you attempt to buy? The play store and in game display can have differing prices due to the app store.

Also, does that occur when you don't use smart billing

[dense cloud]

My only payment of choice is smart billing

I can send screenshots here right?

[cobalt snow]

Yes

[dense cloud]

I have sufficient funds for it

Thats what it says

[cobalt snow]

including the addtional VAT funds and the tax, if there is any?

[dense cloud]

Yes

Thats the sum

This issue is really frustrating at the same time inconvenient

[cobalt snow]

Something you can try is relogging the google play account, as that will occasionally will resolve balance discrepancies.

[dense cloud]

Okay i ll try

Where do i relog btw

Playstore?

Or my AL

[cobalt snow]

Yes, if you have multiple or by deleting account data of the playstore

[dense cloud]

AL doesnt have google acc binding

[sage robin]

Is there supposed to be a delay when purchasing gems? I recently used a visa gift card linked to apple's payment system to purchase "sack of gems"

But upon around 10 minutes, my balance remains the same

[cobalt snow]

there shouldn't be a substantial delay, I'd check if you were actually charged, restarting and checking mail, and such.

[sage robin]

Upon checking the giftcard balance history, it has been charged, however there's a statement that says "pending"

[dense cloud]

It says unsuccesful again

[cobalt snow]

If it's a delay on that end, it's possible it'll get resolved in some time, but if it exceeds a day contact Customer Support

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sage robin]

Alright, thank you

[dense cloud]

And this happened again

This gives me confusion

I already did what you said

[cobalt snow]

I'd double check the balance of your account, but 20034 and 200340 are seperate codes. IIRC 200340 can be due to not being in a supported region for AL

[dense cloud]

Its not 20034

My mistake

Thats actually the right number

And what do you mean not supported

[cobalt snow]

It might just boil down to your purchase method is not supported, have you ever done a purchase before for AL?

[dense cloud]

Yes but not azur lane

And same biling method

Are you saying i cant top up in this method ever again?

[cobalt snow]

This method might not work for AL, at least. You can try contacting support for further details.

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[dense cloud]

AL's support you mean?

[cobalt snow]

Again, I'd double check that your bank/account wasn't actually charged in the process

yes

[dense cloud]

Does it take a long timeM

I tried yesterday it took a long time

And still no response

[cobalt snow]

It typically gets done within 5 business days but they are also unfortunately off until the 27th so it can possibly be longer than that.

[dense cloud]

Oh come on

[cobalt snow]

CS is still on standby, just expect slightly longer turnarounds.

[dense cloud]

It also says payment method has been declined

[night vigil]

Not really having a real issue but I was clicking around and whenever I go to settings>help then select any of the questions it just crashes my game and doesn't do anything. Is this a bug?

[cobalt snow]

Yes, in game support currently crashes. use the helpshift website above instead for contacting support

[dawn cargo]

hi i need help

[sinful yoke]

whats the issue?

[dawn cargo]

i recently putchased Bearn from the event shop, the item recieved popup showed up, but i did not see the new ship recieved screen

i checked my dock and she wasnt there

i rechecked the shop, 4k points have been deducted and bearn's purchase limit is 4/5

proof

tried sorting dock from time recieved, shes not there either

[sinful yoke]

and you have restarted the app?

[dawn cargo]

have not yet, will do

oh there she is

phewh

had a mini heart attack there

thank you so much

[dense cloud]

About my smart billing method issue will it be fixed?

Because i cant buy gems right now

[shy gull]

Hi, I didn't notice until now, but it seems my Yukikaze was "reset" (went back to lvl 1, lvl 1 skills and 50 affinity. Is there a way if this was an issue in the server or something?

ah no wait it was just an issue with the filters

my bad sorry XD

[misty oracle]

did i miss something?

i did the 4 laps didnt get anything

[sullen dew]

you probably have to finish the 4th lap

[carmine hedge]

@livid yew

/techsupport

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[scenic gale]

Anyone know how to add to this website about feedback? I will remove the post after as i'm not exactly sure where to put it https://i.imgur.com/y96Dxwp.jpg

[rustic pond]

Are you guys thanking revenge from me this time I got proof of that

When I login I got proof now what will you say this time I didn't even make any purchase

I got proof now talking to me

I was having 4370 gem why my gems disappeared tell me

Now it's just 18 why are u doing these to me I said that I will not disappoint you so why did u do this to me

Help me now I got proof u can check my id this time Its from your side now talking to me 😠

[fiery path]

you probably get this question alot, but can i retrieve i old account i have lost? i have the name, server and screenshots

[rustic pond]

Do u have any information of your account

[fiery path]

yes

the user name, server(i think) and screenshots

[rustic pond]

Just hide your password

Yesterday I made a accedental skin purchase now this heppend I think my account got some problems now this heppend

[fiery path]

oof

[rustic pond]

I am sure this is a bug I got proof that I have 4370 gem it all got disappeared now I got 18 gems

They are not even reply

[fiery path]

can you look at your purchase history?

[rustic pond]

Idk what are you talking about

I am sure that I did purchase anything this time

[fiery path]

i'm not sure azur lane has purchase history

[rustic pond]

I did not even openend store from yesterday

I need refund this such issues make no sense 😡😠

[fiery path]

bruh i might have to make a new account

[fiery path]

you might want to email them

that's what i'm going to do

just sent a email hopefully that works

[scenic gale]

tech support really is dead

not sure if theyre all from JP/CN

[spring grotto]

Customer support is from CN so they operate on their timezone and they don't work weekends, only weekdays. So the earliest you'll receive a response will be Monday

[rustic pond]

Toster answer me

I got proof

[spring grotto]

Answer what exactly?

[rustic pond]

Just scroll Up u will understand whole issue

I am not a fool to complaining against this game again and again

Can you refresh my id or do something please help me why this heppend to me help

Is someone is taking responsibility for this I got proof

[spring grotto]

I'm still not understanding your issue, but it sounds like an issue that only customer support can solve for you. So just contact them, explain your issue, and see what they can tell you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[rustic pond]

272030691 this my UID number I complaint it so many 2 before nothing heppend only u can help plz fix it and check my uid

[spring grotto]

Well from what you're saying, you will need to go through customer support. No one here can help you w/ your issue sorry to say

[rustic pond]

Just tell me how much time does this takes

[spring grotto]

It can be anywhere between 1-5 business days (they don't work on weekends)

[rustic pond]

Thanks sorry it's not your fault I was frustrated sorry forgive me

[spring grotto]

No problem at all

[rustic pond]

I hope they will understand me

[spark trench]

In the event ladder it had shown me with 0 contribution pts while I had around 6k, it has been like that since the last 2 days, I tried repair assets but it still doesn't change it

[patent ivy]

for people who play on emulator.. is directx or opengl better for azur lane?

[carmine hedge]

Why are you censoring server Na?

Everything is better with its original form, do not be manipulated by comments or criticism of people who take offense with their skins designs, text and images of the game such as the great censorship that they made to the screen to give it a takao ring. Where would freedom of expression be? At least it's my point of view, I hope you understand.

[ebon flame]

Nothing has been censored recently?

[carmine hedge]

Nothing has been censored recently?
@ebon flame Yes, for example taihou's race skin or the large white square that has takao

[spring grotto]

Taihou skin isn't censored. That's how the art is across all servers (JP,CN,NA,etc). So there's no censoring there.
And the Takao one is simply a bug. You can even see it by going to her skins page and seeing it not bugged there

[carmine hedge]

Ok, sorry for the misunderstanding. And sorry for the inconvenience

[spring grotto]

oh, it's no problem at all

[spark trench]

In the event ladder it had shown me with 0 contribution pts while I had around 9k, it still has been like that since the last 2 days, I tried repair assets but it still doesn't change it

Also today I had once lost connection because the game told me that my account is being logged in from another device, should I be worrying about that

[spring grotto]

For the device notice: that's most likely just a network connection issue. A shaky connection to the game server can get you logged out automatically and give you that notice.

As for the points, can you screenshot your event screen?

[spark trench]

Oh thanks for the reassurance and okay one sec

@spring grotto kouhai kuns me

[spring grotto]

Hold on

Hm...just to try it out, can you close the game, wait about 10 minutes or so, then relog into the game? Just to see if that causes it to correctly refresh it

[spark trench]

log out and log back in?

[spring grotto]

Yeah, just fully close the app

Then relog back into it in about 10 minutes or so

[spark trench]

okay thanks for the help

[acoustic vortex]

Where can I ask for support (AL JP)?

[spring grotto]

Unfortunately we don't have a link for the JP support here. You might be able to ask around in the community server (linked in #welcome) to see if they have it

[spark trench]

The ladder still shows my contribution as 0

Whatever I don't think it is really that major

[gleaming gale]

Hello, I have a small question, do you have any news about the retrofit lag bug fix? It is being kind of annoying playing the game with the game lagging a lot when I use retrofited ships on main campaing

[rustic pond]

I am unranked why this happening help

In event

[eager crystal]

is there anyway to disconnect twitter without login in to the twitter account? i just connect azur lane with my new twitter account but now my new twitter account is locked

[ebon flame]

bug @rustic pond

[sinful yoke]

@eager crystal you must contact customer support to unbind it for you

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above if you need it

[eager crystal]

ok

[dense cloud]

Is there no customer support here?

I still cant buy gems

[ebon flame]

nope youd have to email them

[quartz coral]

Only happened to me once when I visited other's dorm, I guess it's nothing major as I could immediately play after.

Kinda spooked me tho

[vestal plaza]

can you rebind your account from FB to TW? Got locked out of FB for 24 hours and I don't want to wait ;w;

[sinful yoke]

you can bind to multiple binds

you must have access to said account though

[vestal plaza]

ah

im fuked up

[shadow jasper]

Does anyone know if service providers have access to information about apple app store purchases?

[sinful yoke]

please report the user and screenshots to belfast

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

there is a report player option

I am going to remove the images due to the text from said person

[carmine hedge]

That shouldn’t be a problem. I’ll report them there. Thanks!

[fiery path]

any chance i can get my account back with screen shots of it, the username and server?

i swear it was linked to twitter

[sinful yoke]

did you ever bind it previously?

do you have your UID?

[fiery path]

nope

[sinful yoke]

have you tried logging into all servers yet?

[fiery path]

yeah i went on my twitter and i tried to log in but it just went to the tutorial

[sinful yoke]

and all servers did bring you to the tutorial?

[fiery path]

i only checked the server my account was on

[sinful yoke]

can you check the rest just in case

[fiery path]

sure

[carmine hedge]

I lost my account can someone help me

[sinful yoke]

did you ever bind your account previously?

[carmine hedge]

Nope

I completely forgot

[sinful yoke]

please contact customer support then and provide any info you can, if you dont have your UID just let them know you dont know it

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above