you opened a thing called "log mode". to close it just tap the "hide" button on the top left.
#tech-support
median needle
wooden zealot
oh ok thanks
median needle
if you want to know how you opened it and how to avoid opening it again on accident, watch this video.
/logmode
carmine hedge
wooden zealot
thanks
median needle
plush egret
I can't open my games after update. It black screens right after it opens. Re-installing doesn't work either. Anyone know how to solve it?
elder vapor
is your OS up to date
plush egret
oh thanks I'll try that
golden raven
On the 8th of this month a Google form was issued here on discord for us commanders to write questions we wanted to ask for a Q&A video the developers would have published that week. Where can I find that video?
spring grotto
It hasn't come out yet
golden raven
Thanks a million @spring grotto !
Do you/does anyone have any foggiest idea about when it's gonna come out?
old stratus
Why dies this happen when i try and buy something
golden raven
No idea, but I kept trying and eventually it stopped happening
old stratus
Ok thx
old stratus
Is this meant to be this much?
spring grotto
@golden raven Unfortunately I do not, sorry to say 
sinful yoke
its very likely
google and apple both decide conversion rates when it comes from buying thing in app
old stratus
So i have to oay that instead of 30?
ebon flame
yes
old stratus
Ok
dusk frigate
@topaz sky Play Store
hollow hemlock
I have paid in app purchase but there is no diamond increase on my account what should I do?
ebon flame
did you buy the lucky bag pack or just gems @hollow hemlock
hollow hemlock
I bought just gem
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
Please do contact customer support w/ one of the above options and they'll get your items to you
hollow hemlock
Thanks
cunning vigil
So i contacted the support team and they responded with this
I told them my situation and they haven’t respond. Should I wait?
hollow hemlock
How long does it usually takes to resolve this kind of issue ?
spring grotto
@cunning vigil That's just an automated bot response. If you already gave all your information, you just need to wait for the human response
@hollow hemlock Anywhere between 0-4 business days
cunning vigil
I see thank you
cunning vigil
it takes 0-4 days for them to respond?
spring grotto
Business days, yepp (so no weekends). That's the expected wait time. Anywhere between that time
cunning vigil
i see thank you once again
spring grotto
harsh blaze
Is it alright that my download is stuck at 1/1864
sinful yoke
if you have a very slow internet connection, it will be stuck at 1 and not progress
sinful yoke
please try using a vpn or different online connection
foggy mortar
Nope it didn't work
sinful yoke
neither did?
foggy mortar
Yep
deft escarp
How do I improve the performance of this game in Nox? My pc is quite good (Ryzen 5 2600, 16gb RAM, GTX 1070). I have Nox set to use 6 cores and 8gb of RAM. I get mostly 60fps, but it still stutters quite a lot. How can I fix the stutter?
misty oracle
with that many cores looks like you have virtualization enabled. If ur talking about stutter mainly during exercise it's a NOX since client update a couple of months ago
nox issue*
deft escarp
would it be better with another emulator? what would be the best emulator for performance?
misty oracle
that's up to personal opinion when it happened with that update i tried all the different ones and for me personally memu play fixed the issue
so i been on memu since
deft escarp
I'll give that a try, I've only used nox and bluestacks before
misty oracle
could be marketing but yeah on benchmark memu gets higher scores than nox n the others
topaz sky
@dusk frigate okay then try using either VPN or mobile data until the screen loads and once that happens switch to ur home wifi
ebon horizon
Yo I got one question
Will I keep the mic for San Diego's retrofit after the retrofit event ends?
sinful yoke
yes
ebon horizon
Wait, for future use?
sinful yoke
the event is just for obtaining the microphone
nowhere is it stated that it is only present for event
you can only get it during the event, but you can use it whenever 
ebon horizon
Ahh aight
robust grail
@sinful yoke help game broke
sinful yoke
what is the issue exactly? boss not spawning?
robust grail
Yes
sinful yoke
try restarting the app
proven loom
What, restart game suffice? Ah man, I also met this problem and had to retreat and redo the mission..
toxic whale
Help! Just now, whenever I open the game, it force closes instantly. Hours ago it was not like this
half path
@toxic whale You on iOS?
half path
Check the pinned messages, Toast's put up a handy 'guide' for that issue.
toxic whale
I’ve been playing on iphone 6 and it was still fine hours ago tho. So is this the time that I have to upgrade my phone? 
half path
Yeah, even if your phone did continue to run AL fine for a while, you'd still have to upgrade eventually due to Apple cutting off support for that generation.
crude narwhal
I notcie i have been promted to download a 20mb patch at game start several times now. Are these realy new patches, or is there something wrong with my install and should i re-install?
carmine hedge
Guys help
half path
@crude narwhal They're legitimate patches, it's not something specific to you 
@carmine hedge Tried reloading the game?
wild stirrup
is there a way to unbind my account? currently binded to my apple id if that matters
half path
You'd need to bind your account to another binding method before you can unbind from Apple, since the game won't allow the removal of an account's sole bind.
spare vapor
any tips on what to do? Azur Lane is stuck in "Waiting for download" and there's nothing else being downloaded/updated
in Google Play Store
half path
@spare vapor Have you tried all the standard GPS procedures such as restarting your phone, checking available storage, clearing data and cache, etc?
spare vapor
I have 9gb available storage, cleared cache (not data) and what's "standard GPS procedures"?
half path
Something I use to call what I just mentioned, don’t mind it
But this seems to be a Play Store issue and not AL, so...
spare vapor
yeah not gonna get much help from here I understand
spare vapor
nevermind I just ripped the obb and apk file from my emulator then manually installed it to my phone
works 👌
stable pond
heyo,
everytime i try to login in it crashes or im getting kicked out
im changing to a new device where i need to bind but my FB acc got blocked over half a year ago without a mail or reason and now i dont have any other way to bind it or get my ACC back.
vapid flicker
I'm having issues trying to log in the game, it keeps loading all the time and i've tried restarting the app and device :s
topaz sky
@stable pond u will have to mail Yostar for account recovery but before that can u tell me which device is it crashing on?
@vapid flicker if possible try using mobile data or VPN for a few seconds might fix it
stable pond
@topaz sky its crashing on Android? Samsung Galaxy S3 i played on that thing until now and got a better one. . .for which i need to bind ._.
topaz sky
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
topaz sky
Provide them with whatever info u remember abt ur account and the server u were in
stable pond
already tried but for that i need the UID
otherwise its not possible to sendt it ._.
topaz sky
Just type u don't remember or don't have it
stable pond
ty alot 😄
topaz sky
It will take them atleast 5 business days to reply and don't mind the bot reply u get after sending the mail
stable pond
oh okay. still thanks a lot was failing on the UID ._. until now
elder vapor
It’s 0-5 business days, not 5-12
carmine hedge
@half path yes and i got no new ships but my cubes are missing
hello need help, where i send mail? i lost my guest account and helpshift doesnt have my server in the option
spring grotto
al.cs@yo-star.com is the email for customer support
safe siren
How does one redeem the skin codes from the bluray?
spring grotto
You can do so through this website: https://gift.azurlane.jp/
stable pond
Do not reply below this line
Azur Lane Support Team
June 16, 2020, 20:10 +0200
Hi there,
You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry.
Thank you!
**Is that the Bot? cuz someone told me to ignore a bot and im not sure if that is it **
spring grotto
@safe siren Hm...I'm not too sure 
It's quite possible though just due to Apple and not allowing redemption codes
@stable pond That is the auto-response. If you already gave all your information, you just need to wait for the human response
safe siren
Okay, I just want to make sure I case the site locks the code, I only bought the bluray for the skin so it would honestly be a waste
stable pond
but no lvl or other things right? just what my prob was right? (sorry, my first time i need to contact a support)
carmine hedge
i hope we can get our accounts back 
flint oar
can anyone help me get this game running? it's installed but goes to a black screen after the logos, just the grey bars on the side
stable pond
just search "Black Screen after sart up azur lane" a lot of ppl have that problem and there are quite a lot of fixes ^-^
sinful yoke
it is a connection issue
pulsar ingot
sinful yoke
you restarted the app
indigo scarab
Hello. my game is not responding well, it just stays on this screen and does not come out of it. I use an android emulator called BlueStacks can someone help me?
stable pond
Try another Emulator like: Gemymotion or noxplaysr. World rcmd Gebymotion tho.
@Mr_B4nz4i
sharp shale
- Hard reset your device
- get another device or an emulator and roll there, and if you get it, bind that account and transfer it to your iOS device
sharp shale
of course
rotund hedge
alright
sharp shale
it's resetting everything in the device, like how it came out of a factory
sharp shale
it's the same thing for andriod
mobile id
sharp shale
azur lane also stores data on your mobile device ID
by changing that and reinstalling the game, you can reroll
there is an app that allows you to change your mobile device id, but you need to root your device first.. and i don't think you can do that easily on iOS
elder vapor
Rolling on a new server is the easiest way to do it
Unless you’re attached to friends/guild in the server you’re on
sharp shale
second easiest is download an emulator
rotund hedge
thanks guys
swift linden
hey azur was slow as heck to load, this a know issue>
sinful yoke
can you be more specific?
swift linden
I had to restart my phone and the game 3 times
before it told me it need an update
still wont let me in
sinful yoke
whats happening though 
in game
cyan hollow
Might I ask something, I managed to max out Gascoigne to dev level 30, however I did I not see the fate simulation prompt and or cutscene
I'm just wondering if this is either a bug or just something normal
orchid hazel
weary spruce
I need some help cause i started playing azur lane from yesterday and, today i accidently clicked on facebook login, the account that i created yesterday was not bounded and i emailed the support.
hard reef
Heyo ! when im playing auto mode (since im at work), my phone removes the automode by itself. so i was wondering if it hapens to someone else or if it is just my phone who is borken haha (i also avec notification only when im in game, so i cant check my comissions are back if im not in game). my phone is a samsung s8
round rock
Sometimes when I play the game, the ships stop moving and then the battle just halts there. I can hear the sounds but nothing else happens. How to fix this?
hard reef
i reload the game when it hapens
topaz sky
Hello, are u having any problems?
@hard reef have u seen it urself when auto mode turns off?
hard reef
Nop, since im at work. all i saw is "defeted" and i saw i was in manuel mode bc there were the thing to move ships and all my skills were load
topaz sky
Well I haven't heard any problems like that would be nice if u could make a video or can u try doing auto battle again and check what exactly happened
carmine hedge
How to create account on Yostar?
spring grotto
You just need to go into the settings menu in game, go to account, and choose to bind to Yostar
and then follow the prompts from there
hard reef
i guess ive found the problem ! my phone has a bug that make him click everywhere on the screen so that's why my auto mode is canceled
trail pebble
is there a max number of devices that can be binded to an account?
spring grotto
There is not
carmine hedge
Why can't I use my second fleet on D3
pastel mist
So, my account got hacked. I thankfully have my Facebook and Apple ID attached to the account.
Is it safe?
They keep logging in and kicking me off 
I guess that’s a good curveball.
carmine hedge
can someone help why does my game look like this:
i tried closing the game and reopening but same thing
ok nvm i'm good, i restarted my emulator instead of just the game
cobalt raft
I'm running into a issue as of yesterday after updating to i believe version 1.5.02 (unsure if related or just coincidence). When I attempt to launch the game, the screen goes black as if preparing to launch, but then just closes. I've tried powering my phone off and back on with no luck. I have an iPhone 6S.
cobalt raft
wow, even though it was literally working just the other day?
spring grotto
Correct. AL doesn't support them anymore after a recent update. If I had to guess, your phone just recently auto downloaded that update for AL
cobalt raft
Well that's... lame. There was the non-mandatory update for the help thing which I ended up grabbing yesterday when I was updating some other apps, and that's when it stopped, so yeah I guess it was that. Should prolly update the store page since it still says my phone is supported.
Well, thanks. Kind of a bummer cause I've been playing almost since launch.
elder vapor
Apple is the one that dropped support for all the 6's, AL had no choice
cobalt raft
Yeah. Tech stuff happens. Guess I'll pick the game up again sometime in the future. Thanks for letting me know what happened. Sucks, but at least I know what's happening.
pastel mist
Can anyone tell me if my account is safe while I have a Facebook/Apple ID attached to the account? Have a secondary password set also.
Someone got on my account and added a Yostar account.
I keep getting kicked off.
meager lance
Does anyone have a fix for error 200220?
manic venture
I am having issues with the game after having a disconnect, as when I open the game up it gives me a black screen and closes. I had reinstalled the game and restarted my device but the issue is still remained. The device is a iPhone 8s.
manic venture
Ah ok that's what I thought could be the issue but had no confirmation for it thanks for the help
prisma vapor
good day. I have a question. I tried to link my account to facebook and something went wrong. I tried to log in and as a result my account was lost. is it possible to restore it? Apparently I did not have time to bind it and the saves were stored on the phone?
dull pier
Has anyone ever lost coins when you collected rewards for commissions?
cunning vigil
Been waiting for 3 led day technically four because I send my ticket to support team on Sunday, but I still haven’t receive a reply back. What do I do?
sinful yoke
please wait just a bit longer, they can take anywhere from 1-5 business days to reply
they should be getting to it shortly
nimble wraith
how do u contact customer service and can i do that for a jp account as well?
ebon flame
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
EN support can't help for JP accounts
sinful yoke
if you want JP AL customer support, the one sent is for EN only
I dont remember jp anymore, so you will have to either search for it for join ALEC server listed in #welcome and ask there for their email
trail wren
How can I request help with a lost ID?
I click to enter facebook. It will enter the normal code. But logged in and moved the server to Amagi. When returning to the server I played (Washington). My ID was gone.
What should i do
sinful yoke
do you have the UID of your account?
trail wren
Sorry i can't remember
But I can remember the name in the game And have a history to buy Gem
Is it possible to get my ID back?
sinful yoke
were you trying to login to an account or bind facebook to your account?
cobalt snow
Was it a login attempt or a bind attempt?
steel ocean
my game stuck on loading screen, any fix for this?
cobalt snow
If it was a login attempt I'd advise you to try getting into the account on all servers to check if your account is there, only back out if it starts tutorial @trail wren
@steel ocean typically that's either network connection issues or file issues, I'd check your wifi/data and or try a reinstall/file repair if possible
trail wren
I tried checking but I didn't find the ID that I played.
cobalt snow
And this after previously binding the account by using the bind in the settings screen?
trail wren
The Washington time I played was restarted.
cobalt snow
It started the tutorial?
And did it start the tutorial for every single server, just as a check?
trail wren
Yes
cobalt snow
You're going to have to contact customer support for account recovery, in that case
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
cobalt snow
Use the above link to contact them with the contact us button, but since you don't have your UID just put that you don't know it in the field it asks for it.
You should get an automated email message upon completion, you just need to wait for a staff response afterwards. Keep in mind that it can take up to a business week for a response and they operate on CN times.
trail wren
@cobalt snow Thanks you very much
carmine hedge
does anyone have fix for error 200220.
cobalt snow
That's usually a connection error, try alt connections, restarting device/router, or using a free vpn
carmine hedge
thanks
cobalt snow
It may be network connection issues then, I'd advise you to take similar steps as I mentioned above
steep mural
I have an in-game purchase problem. can anyone tell me where can I contact yostar about it?
ebon flame
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
tidal glen
loop of failed to update file: [4]. try again? and update requires MB files. continue updating? (can't update) help would be much appreciated. I have logs if needed
tidal glen
uh sorry resolved
feral axle
yesterday my game data was lost and today too. Anyone can help? Do I have to download 500MB every day?
1 hour ago I was still able to play well. at my home there is no wifi this is a big problem for me
sullen creek
sinful yoke
you need to reinstall
steel ocean
i post here earlier about stuck at loading screen here what i have tried
- reinstall the game (doesnt work)
- reset my router (doesnt work)
- turn off my phone then reinstall my game again (doesnt work)
- trying other game (work but not azur lane)
- try to install to my other device (work)
before i got stuck on loading screen, i was playing normally, but my wi fi is down for a few minutes while im playing, it told me Network Error :(number) i forgot the number but i think its 100404, then i got stuck on loading screen
any idea how to fix this?
pure pollen
there has to be a bug with my game ? wth is going on ? The vanguards don't shoot anymore and the skills don't reload themselves either
the timer doesn't go down either
restarted and it fixed it but that was hella weird
gritty tide
balmy spindle
is the server down or something? my connection is good, nothing unusual
spare vapor
is anyone else having trouble logging in?
balmy spindle
it keeps loading like that for about 5 minutes now
gritty tide
My game keeps on crashing
plush kestrel
Mine keep crashing
spare vapor
I logged in from my emu a few minutes ago fine but when I moved to my phone its stuck
plush kestrel
Same with me
glossy flint
ohh
sterile zealot
everything ok for me
glossy flint
i thought it was just me
magic condor
Same here, loads for a few seconds then black screen before kicking me out
glossy flint
soft sorrel
was about to ask help for loading slow
exotic coyote
It keeps crashing on the login screen
soft sorrel
turns out everybody else having the same prob
plush kestrel
Having the same problem here
viral ice
Keep crashing here too
soft sorrel
server down or smthin ?
viral ice
I thought it was only me
exotic coyote
Huh, womder what could've happened
Is there anything on AL Twitter? I can't check rn
real plover
Mine just happened too it keeps loading on the login
Hmm restarting my phone didn't work tho
wide cosmos
Nothing on twitter atm
viral ice
I think it's the game
real plover
So a server thing right?
glossy flint
@ mods
viral ice
Probably
spare vapor
it's a server issue likely, just read the logs
gritty tide
The only thing that I did was cleared cache and it couldn't be the cause.
Restarting did not worked.
soft sorrel
yea think its server problem
glossy flint
my friends is currently farming d1 on lexington atm
woven snow
Server problem? Trying to log in, keeps loading at main screen
spare vapor
the issue started recently
I was playing on emu earlier with no problem
or that depends on the device
let me see if I can log in
molten arch
I suppose I'm not the only one who's stuck at the login screen for the past 15 mins?
android device if that matters
woven snow
Same
glossy flint
same
grizzled knoll
I can't login either
glossy flint
ping mods la
viral ice
So it affects random player?
spare vapor
the crash is device-specific?
ionic magnet
Avrora server not accessible now
spare vapor
emu left, actual phone right
carmine hedge
Yeah looks like emu is dying
molten arch
Is the actual phone one allowing you to login tho?
pulsar raft
I’m on Sandy and my phone is Apple
gritty tide
Is it server specific?
glossy flint
phone aint working
soft sorrel
Avrora still stuck
glossy flint
@ mods
gritty tide
Saw someone said Avrora not accessible so maybe not.
glossy flint
pulsar raft
torpid vale
my w95 OS cant keep up
pulsar raft
Sandy too
carmine hedge
Lex aswell.
pulsar raft
Hm well shit
gritty tide
Welp time to wait.
carmine hedge
I just wake up to grind richie
fair jewel
Mine crashes at the loading screen every time
waxen spruce
GIB ME 100 CUBES
carmine hedge
200 gems
waxen spruce
As apology
carmine hedge
i need dock space
pulsar raft
I need 300
ebon horizon
What the hell? My game ain't working, it's going over a bootloop
carmine hedge
@ebon horizon Read the above convo
pulsar raft
Need to gems to buy promise rings
whole dragon
ouch... my game keep get into screen, and and then restart the game, then keep repeating like this...
carmine hedge
s e r v e r d y i n g
ebon horizon
@carmine hedge Wait, I am a Android user
ionic magnet
carmine hedge
on emulators (?) , it's stuck on loading. and for android it's either probs crashing/bootloop
pulsar raft
I’m kinda getting worried
waxen briar
Lexington too
ebon horizon
Mine's going on a bootloop
whole dragon
so im not the only one getting problems..
pulsar raft
What about Apple ? @carmine hedge
rose birch
most players are having similar issues now
spare vapor
@carmine hedge crash and stuck is device-dependent
full obsidian
Same problem guys
arctic stone
Heyo, new to the server, got some questions why i cant pass this lobby
pulsar raft
Y e s @whole dragon
gritty tide
Server having problem probably Shrimp.
carmine hedge
@spare vapor EMUs running different devices
pulsar raft
Ah all of us are experiencing the same problems @arctic stone
rose birch
servers are currently broke
arctic stone
Oh, this a bug? Or everyones having this?
carmine hedge
Everyones having it.
balmy spindle
seems like everyone problem.. can't run it on nox, or bluestack or device...
spare vapor
@carmine hedge the right is an actual phone, I'm recording it through scrcpy
waxen briar
I need another 100 diamonds to buy a wedding ring, maybe soon♿
full obsidian
HQ still not responding
thorny belfry
server ded?
spare vapor
It literally says "Redmi 5A"
compact quest
I'm having same problem too.
carmine hedge
@spare vapor Yeah, i know.
solar hull
me too
arctic stone
Wow, does Azur Lane need a quarantine pass now?
pulsar raft
Lmao ^
carmine hedge
Nox is stuck on loading while memu is crashing?
woeful gyro
Anyone got login problem?
solar hull
everyone
torpid vale
servers not infected with cornbeef-19 dont worry
chrome edge
anyone stuck at the infinite loading login screen?
arctic stone
Everyone's having it brother
woeful gyro
Anyone reported the issue?
full obsidian
@woeful gyro we all 've the same problem now mate
floral trench
ah, kinda reassuring to know im not the only one
carmine hedge
Yeah lmao
humble onyx
I almost re-install the game, i guess now i just wait
full obsidian
Lucky we'll us join the AL discord off server
arctic stone
xad
arctic stone
Keep in mind everyone's getting their ass kicked by the app
chrome edge
i could only login when i use VPN lol
arctic stone
wtf
quaint wren
Wut
tribal nymph
Is this the right server to report in-game issue?
unborn basalt
Inb4 this channel lockdown
tribal nymph
Then....
radiant condor
please help my azur lane wont open
arctic stone
Why is Edinburgh not loved ;-;
tribal nymph
I'm stuck here.
muted bay
arctic stone
Everyone is having it @radiant condor
woeful gyro
@radiant condor everyone here got sane problem
radiant condor
oh thank god
plush kestrel
Everyone from SEA server who can't log in?
radiant condor
i was about to cry
inner spoke
um... so it's wide spread, I though it was only me.
spring grotto
Quick question for people who are having the issue, are you all from SEA?
inner spoke
yes
chrome edge
yep SEA
plush kestrel
From the SEA
muted bay
yee
carmine hedge
ye
radiant condor
I am from SEA
real marten
I thought the problem only occured to my account, seems they have access problem
lapis rain
My game doesn't work I'm from sea
tribal nymph
SEA? More like EN server?
real marten
From Indonesia btw
unborn basalt
I'm in SEA and still in game 
spring grotto
Got it. Just wanted to check. Thank you
muted bay
time to vpn kek
earnest nacelle
The game wont open here
viral ice
So SEA server only
plush kestrel
Regional problem I think
solar hull
i dont wanna risk it by using vpn so imma just wait
viral ice
Still no confirmation from officials
tribal nymph
Let's just wait then
radiant condor
i dont care about the compensations tbh, i just wanna see my Montplier again
unborn basalt
That's unnecessary @arctic stone
arctic stone
oof (2)
warm frigate
Help
thorny belfry
SEA here having the same problem
muted bay
tried vpn'ing to US, works fine
SEA only bois 
warm frigate
I'm getting stuck at loading.
carmine hedge
@muted bay 
real marten
Yea its SEA
arctic stone
every single commander is having it
warm frigate
Here
radiant condor
yeah but why care about compensations?
north quarry
I'm having trouble with the app
real marten
I can access it using vpn from another country outside SEA nations
radiant condor
I wanna see my French fleet
north quarry
Keeps crashing
spring grotto
/lockdown
carmine hedge
tech-support got locked down.
spring grotto
There is currently an issue with the game for SEA region users. The issue is being currently looked into, so we do ask that you please be patient. If you are experiencing this issue, please do try a VPN to another region (such as USA) as that could possibly solve the issue as a workaround. If you are a user that is NOT from the SEA region and are experiencing the infinite loading issues, please do DM @spring grotto to inform
spring grotto
For users currently having this issue, please do collect screenshots in log mode when you are getting the infinite loading and DM to @spring grotto 
https://youtu.be/l3ujs7D0tFE
spring grotto
/lockdown
carmine hedge
tech-support lockdown got lifted.
twilit seal
purchased the lucky bag over an hour ago, got confirmation of payment but haven't received the lucky bag yet, is that related to the login problems? can I contact someone to check?
spring grotto
Did you check your in game mail to see if it was there?
twilit seal
I did, have received the compensation for the login issues, but no email with the lucky bag
molten arch
Just to be sure, is the SEA region issue fixed? I don't see anything in game-news yet
twilit seal
gotten in-game mail saying issues are resolved
pale garden
i got mail saying it's resolved so i logged out again and i got the problem again
pale garden
loud kelp
fallow scaffold
doesnt seem to be working.. cant login still
spring grotto
@twilit seal Okay, please do contact customer support then at al.cs@yo-star.com w/ your account information and the payment issue and they'll get your items for you
twilit seal
ok, thanks
gritty tide
Can you turn on the debug mode in the loading screen?
native sphinx
Currently in South Asia (not SEA) and can't log in either. ♾️ loop 
thorny comet
Same here
hollow ermine
I would like to know if everything's good now? I still can't log-in.
oblique quiver
hello can you help me
muted patio
@oblique quiver
If its the Log in Problem my Friend... the Azur Lane staff is on it
idle geyser
wut to do if game keeps crashing?
haughty crypt
For some reason my Azur Lane has been crashing alot recently (well 2 hrs ago was when it first started crashing)
native sphinx
keep checking #game-news for updates
brisk timber
my game keeps crashing too
trail oasis
Is anyone else still having problems logging in? (SEA player)
wooden laurel
Uhm i am in SEA and have no problem playing
restive raptor
Im in SEA and the loop bug still havent been fixed
brisk timber
damn man hope they fix it soon
trail oasis
yep still on the loading screen
restive raptor
But I got the compensation when I was using VPN
viral kettle
Anyone else have problem with the game keep crashing?
turbid holly
If you mean by the loading screen, then yes
trail oasis
@viral kettle most SEA players are
restive raptor
Back to vpn
tawdry arrow
Is there something wrong with AL after loading finish, my game force closed
viral kettle
Like, i got to the title screen, and then the game just force close
rich void
Apologems?
void panther
based from what ive seen they gave 10 cubes
restive raptor
Dont worry devs we can wait as long as the problem is solved......permanently
trail oasis
48 hr problem here we go!
turbid holly
I just want to play.
tawdry arrow
Damn just when i was gonna farm d3 again
I cant open game coz it keep crashing at title screen
versed token
Holy heck I thought I was the only one. Almost uninstall-reinstall my game there.
pseudo iron
It’s been a while since SEA got hit. Im quite sleepy now and it seems like this error will cost me the PvP season... 
lost wharf
Same here. Crash before login screen
tawdry onyx
Yeah like some gems
void panther
pretty sure peeps outside of sea will also get the compensation
rich void
server is fixed i think
hollow ermine
Microlayer Medley flashbacks PTSD
rich void
can log in now
pale garden
indeed
lost wharf
Still can't in here
torpid vale
once u log out , u cannot log in again
trail oasis
or the game force close on you 🙂
pale garden
they won't do that right? 🙂
analog thicket
Did ppl got same problem that force close when login screen?
trail oasis
no they definitely wont
torpid vale
i repent logging out for pvp refresh 
tawdry arrow
I think it fixed now
heavy sun
it's fixed for me
carmine hedge
whole dragon
yesh
waxen spruce
I suspect the underwater internet cable is somehow broke and Yostar sent I-19 to fix it with flextape
tribal nymph
Is the problem still occur?
tribal hill
using vpn not against game rule right?
half path
Nope
tribal hill
Some people still don't want to use VPN cause worry got banned
analog finch
Am stuck on this screen rn
rapid cloud
hmm... not sure if this is the place to say this but I just found out that there was an in-game badge that I never got for attending the Azur Lane 1st anniversary event. I only found this out because a guild member just happened to go to the event as well and showed me a 1st anniversary badge for attending. I know it's been almost over a year now but is there any way I could still receive that in-game badge?
ebon flame
the chat frame/medal? it was a daily missions thing if i remember correctly, but this would belong in general or gph because it doesn’t involve tech issues
rapid cloud
no not the chat frame/medal. Like it was a badge similar to that of valentine rewards.
but ok, i'll try gameplay help. thanks
grim turtle
I'm stuck on the same screen as @analog finch
golden tiger
Can someone explain why their stats are so close even those there’s a lot of levels between them?
And yes I’m talking about just the power stat
analog finch
Idk, maybe gun efficiency?
golden tiger
Maybe
analog finch
The fp of the guns on tosa, her main gun specifically yields lesser fp too right?
Those are the 2 factors that I can see
Still can't open my azur lane
golden tiger
I’m a recent player so I’m still learning
barren depot
Hello, a friends of mine is having problems logging in via Bluestacks (his phone cant support the game anymore)
He told me he bound his Account to Facebook and Yostar-Acc, but Facebook is giving him an Error Code and when he logs in with the Code the Yostar Mail provides, the Game starts a New Game
this is the error code the Facebook Login shows. It appears right after tapping on the Facebook button
Does someone know why this Error appears and how to prevent it?
Note: I'm writing on his behalf since his English isn't very good
haughty dove
the game is constantly crashing for me rn
i restarted my phone and tried the reinstall the game and it still crashes
elder vapor
what phone, operating system are you on
haughty dove
iphone 6s
haughty dove
fuck
grim turtle
fuck
rotund kestrel
laughs in iPhone 7
pastel mist
Is there no dev or support person active here that can help me?
spring grotto
No one here can regarding your issue, sorry to say. The best we could offer would be to contact customer support to see if there's any possible thing they can do for your situation
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
pastel mist
That hasn’t helped. This person is on my account and each time I’m at work is when tech support removes the Yostar account. This person keeps changing the email when it’s removed. This is insane.
He’s spending my gems and all that.
spring grotto
I am sorry to say, but customer support can be the only possible source to help w/ the issue
amber valley
You should probably put on that lock that prevents him from unlocking and selling all ur ships
pastel mist
I have a secondary password and two other accounts linked.
Just ridiculous that I told support he’s on the account and still adding his own email to it. They messaged me at almost 3 AM that they removed it again.
cobalt snow
They might not be completely aware that the person still has access despite the removal and I would let them know that as clearly as possible, but I would also check your other bind methods, since it's possible they have access to those somehow. I would also advise setting up your own email (or a dummy) before they can again.
pastel mist
Sorry, I work almost 14 hours a day. I can’t possibly wake up every 30 minutes to check for an email so I can jump on my phone and set a new Yostar account. It’s not those accounts, because I only had a Yostar account before this issue started. I bound my Apple ID by pure luck just before trying to change my Yostar account to a new email.
But thanks for the input.
cobalt snow
While you could possibly request CS to do it directly in that case, I think you should focus on clearing up the issue with them directly
pastel mist
I’ve requested multiple times already. I clearly stated that there’s a guy on my account who keeps changing the Yostar account each time they unbind it. Now I’m here waiting another day for a response I won’t get until I’m sleeping?
barren depot
If they force bind it via Account Recovery, the other guy should not be able to access it unless he has access to the Binding Accounts like Facebook, Twitter or your E-Mail
Create an entirly new Mail, create a new account and contact CS to force bind it to your new account
pastel mist
I’ve taken off 1 by 1 and changed all the passwords before rebinding what I could.
cobalt snow
You can try what stryder suggested, it's what I meant by having CS directly bind the yostar to prevent repeat rebinds.
pastel mist
If they can do that, why wouldn’t they recommend it when I told them this person keeps setting a Yostar account after they unbind it?
But sure, I’ll bring it up if they answer back before midnight tonight.
fast mica
Can I use my google balance to purchase gems on azur lane?
flint oar
Has anyone figured out a fix for that loading screen issue? Been stuck on that screen for hours
sinful yoke
which screen?
flint oar
@analog finch posted it a little while ago. initial loading screen after the logos
sinful yoke
you need to reinstall
wicked oyster
@golden tiger well, it's because you have lots of really good tier gear on Richelieu, which increases her power more
golden tiger
@「天ぷら丼」 (Tenpura Don) 🍤 🍚#8302 i see
wicked oyster
the tier of your gear changes the power level that you gain
a maxed out Gold gear gives 345 power, without including stats
a maxed out purple gear gives 252 power, without including stats
flint oar
@sinful yoke i'll try reinstalling, thanks
hollow spear
Hey I'm having an issue with opening my Azur Lane
Everytime I open the app it shows a gray screen then closes out of it.
I am playing on an iPad that is up to date on iOS.
dim gull
I used 600 gems to buy dock space it didn't give me it is there a certain limit?
spring grotto
@hollow spear What kind of iPad is it?
@dim gull Are you sure you bought dock space and not depot space?
hollow spear
@spring grotto It is a normal iPad.
sinful yoke
what generation
hollow spear
@sinful yoke I got it back in 2013 so an early one
sinful yoke
well, thats a good way to gauge how old it is, and it sounds safe to say that its no longer supported by azur lane
hollow spear
Really? It's at iOS 10.3.3 which is the latest update.
I was playing it two days ago just fine
spring grotto
Yeah, that's an old iOS version. The newest is 13.5. As for the reason why your game just now started to stop working was b/c your device may have auto updated the update for AL that dropped support
hollow spear
Was that an update that happened on the 16th?
spring grotto
I can't remember when it came out (sorry to say). It was some update on the iOS/Google Play store
sinful yoke
if you bound it to yostar(email), twitter, or facebook
dim gull
@spring grotto yes I accidentally bought depot space my mistake thought it was doc space
spring grotto
Oh, no problem at all. Glad it was solved 
sinful yoke
whats happening?
obtuse mulch
Endless loading on Main screen
sinful yoke
is it on the enterprise loading screen?
obtuse mulch
Oratorio loading screen
sinful yoke
have you restarted your device recently?
flint oar
same issue I have. reinstalled a few times, still won't get passed loading screen
sinful yoke
@flint oar you may want to check in with your devices storage and double check that there are no leftover azur lane files when you do reinstall
@sturdy hearth do you have a bind on your account?
sinful yoke
login to your fb bind and you should be back in
obtuse mulch
@sinful yoke Tried using vpn but it is really slow but its working like a 3 min window loading on each
sturdy hearth
Ok that works ty
quick vapor
Hi guys. Since this afternoon, all the images in the game on my emulator (Bluestacks) have been displaying in lower quality than before. Like more compressed or something. The game itself loads and run fast and smooth, as if I were running it on my phone, cuz all settings are cranked up. The UI also looks crisp. Just all the images look bad, it wasn't like this before. Any tips?
cerulean crater
Hallo
I need help
How to unbind my yostar account
elder vapor
have to reach out to customer support
cerulean crater
Hem..
I alredy message cs but they replayed so very slow
carmine hedge
I need help
I switched to a new phone without binding my old account....I read the FAQ on recovering it but i dont know where to send the information
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
elder vapor
@carmine hedge
carmine hedge
you are a god among men
elder vapor
chilly hull
AL crashes on startup using iPhone X, tried re-installing and restarting the device, but the issue persists
SEA player but I doubt it has to do with my region
stray seal
Help me fix this pls
stray seal
Iphone 5 and ios 10.3.4
elder vapor
well
there's your problem
iphone 5 hasn't been supported in like 4 years
iphone 6 dropped support ~a month ago
stray seal
Ohh
elder vapor
6s support has also been dropped
you need at least a 7, and support for that can be ending within the next year to year and a half
quartz fossil
Well I still have bluestacks
gusty forge
I’m actually having the same issue but I’m fine with compatibility but I keep tryin to open the app it instantly crashes
elder vapor
is your ios on version 13 or higher
gusty forge
Yes
It legit just started like
Yesterday morning
When everything was completely fine prior
sinful yoke
and your model of iphone?
if you didnt read chat above, iphone 6s and lower is dropped
you need at least 7 and above to play the game
gusty forge
If I remember correctly iPhone 8s
sinful yoke
got it, is your phone fully up to date?
gusty forge
Have not gotten the 13.5.1 update yet but it’s preparing at the moment
elder vapor
if you did the recent app store update just before this started, that's likely why
haven't tested on 13.4 yet but it's possible that anything but 13.5 is causing issues with it
sinful yoke
no
you just need to update
you can have older version of ios and still play
staff wont help you or take issue as a bug if you dont try updating though, its the only solution for crashing
elder vapor
well yeah I'm on 13.4 and haven't done the optional update
sinful yoke
bu its not inherently the problem
elder vapor
I'm saying if he did the update it may be the problem
gusty forge
Ah so what exactly do I need to do?
sinful yoke
update your OS
gusty forge
Alright
Gotta charge my phone first tho lol
Thank ya if I still have issues even after the update I’ll let y’all know
sinful yoke
will keep an eye out
gusty forge
Ya was honestly just surprised how it happened like
30mins before it happened it was fine and I was able to play
sinful yoke
its due to the optional update as aria said a bit earlier
where apple is really pushong on dropping support etc
gusty forge
It is a tad annoyin honestly lol
Hopefully by the time it’s workin again (hopefully) my Akagi will be 100
Ya I was a dumb not a 8s a 8 plus
glossy spade
is there maintenance today
twilit seal
yesterday I got instructed to contact the AL customer support via email concerning a lucky bag purchase that didn't deliver, just got a response in chinese, still no sign of the lucky bag
ran the response through google translate:
Your email was rejected by the anti-spam settings of the recipient (al.cs@yo-star.com) and the email could not be delivered.
gusty forge
@sinful yoke yup it’s fixed now everything’s so weird noooow I just hope the iOS update doesn’t screw things up like I’ve been hearin
sinful yoke
@twilit seal what kind of email are you using?
sinful yoke
I was going to ask if you are using a 3rd party to email them
try emailing through actual gmail application/website
twilit seal
ok, sent via gmail website
immediate automated response, looks like it worked, thanks
twilit seal
Issue resolved, thanks Gale ^-^
tidal pagoda
Hi all. So every time i try to upgrade my factions i get this error and my tech points have gone down in my iron blood because it was at 200 yesterday and now it's gone down. Any ideas?
now Its changed
hollow heart
Happened to me yesterday and a few times before
tidal pagoda
Yeah its happened for a while but its getting a bit of a pain now
frigid zephyr
My play store app shows no update available for AL
Android MI user
tiny prairie
I'm trying to make a purchase in game, but it's only seeing about half of the funds I currently have in Google play. Any suggetsions?
restive oyster
Am i the only one who's ld2 no look absolute ass? Like, sharp edges and low fps (despite playing at 60 fps).
uneven crane
Guys, are you having network errors nor loading for eternity and then kicked to the logg in screen?
restive oyster
I feel i should add that everything seems like it has "film" like i am looking at it with a pair of glasses with wrong strength, or like it has gone form 1080p to 480p. It might not be related to the game though, since my phone recently had a pretty big system update. (Huawei p20 pro)
carmine hedge
I need help recovering my account to my new phone
It's been bound to Twitter, Facebook, and Yostar, but I can't find a way to log into it or recover it
All I can do is create a new account
pseudo elbow
I was double billed for an in game purchase. How can this be resolved
abstract owl
I get a "Unable to retrieve latest version inf. plase check your network connection" yet im able to play other mobile games and browse the internet fine, what are common reasons for this error?
carmine hedge
Wait, how to get to make your Activity thing go up in your guild?
deep pivot
doing missions ( dailies and weeklies)
elfin siren
hello i already have an account then 3 years later i downloaded the game i got my account but after i changed my phone (always apple) and i can no longer find my account
covert cave
https://cdn.discordapp.com/attachments/410790982116966400/723595790936834158/unknown.png
Anyone know how to fix this?
My storage space isn't full, and neither is my RAM gone
carmine hedge
is this the indian tech support?
covert cave
No, was just curious if anyone else using emulators to play AL would have encountered the problem before
sinful yoke
@covert cave use a different emulator like ram
like memu* sorry
your pc cant handle the amount of resources, specifically disk, that bluestacks takes up
covert cave
Tfw my PC is a beefy enough rig though?
lime blaze
Umm.. Hey guys, can some one tell me how to recovery an account from discord?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you need how to bind or login check pins
upbeat berry
anyone know the fix for infinite loading on login? I 'solve' it temporarily every time by logging into a different server before returning immediately to my server
abstract owl
Does azur lane work with 5g networks?
carmine hedge
Why is it that when I'm doing campaign maps, my flagship moving tile to tile is delayed?
sinful yoke
you have a retrofit ship
cunning vigil
My fifth day waiting for support to contact me but so far no response
sinful yoke
has it been 5 business days?
cunning vigil
In 3 hours yes
cunning vigil
Should I email again?
abstract owl
what are common causes for "Unable to retrieve latest version inf. plase check your network connection"?
dense badge
Need help I accidentally signed in my original account through apple and I binded it. I think my original account is not binded bcuz I thought I did it with Game Center
Hiroshi09 server Lexington commander level 91
sinful yoke
theres no such thing as game center bind for azur lane
please contact customer support and tell them you accidentally bound at the title screen
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
dense badge
I did but I’m not getting a response after I address the issue and I already tried to address the issue in game but the game keeps crashing every time I select the topic
sinful yoke
you sent them an email outside of the game?
dense badge
Yes I went through Yostar support first time it went through because I don’t remember my UID then the second time it asked me for it so I was stuck there, since then I was replying through email to the machine message and nothing’s happened after I address my issue along with the recollection of my account info like commander name, sever, and level
I was half asleep when it happened, I’ve been playing the game for more then a year now and I think I realize I didn’t bind my account, I love the game and I spent money on it, pls help me
sinful yoke
if you dont remember your UID, just tell them that you dont know it and they will still continue to help you
dense badge
amber pine
I need help. I cant login on my Twitter. And My azurlane account Bind with twitter only now.
Can u help me recovery my account, sir?
sinful yoke
did you email them though? or nothing at all? @dense badge
@amber pine was your twitter suspended/inaccessible?
amber pine
Inaccesible i think. I ask to Twitter cs. And she just answer wait for 3weeks i cant wait that long to play azur.
And i don't know that on 3weeks my Twitter really can be access again
I don't care bout my Twitter. But my account really important for me
I can login on my Twitter
I have email and password.
But it stuck on verification number.
So i cant progress login to my azurlane account -_
wraith spire
@wraith pilot here.
wraith pilot
YEAH IK WHERE IT IS
wraith spire
Then report your problem here
wraith pilot
yeah shits frozen
game is still on and moving
but touchscreen and buttons stopped functioning
jolly sierra
Then isn't that an issue with your phone? What does it have to do with the game?
dense badge
I’m trying again
sinful yoke
@amber pine send them a followup by replying to your original email, they should take 0-5 business days to reply so make sure to send follow ups after that time period
wraith pilot
game froze it
jolly sierra
If the game is running, then the game isn't frozen.
Your phone is.
A game can't cause your hardware to not work.
wraith pilot
it can if its too much for the hardware to handle
dense badge
jolly sierra
Your power button is a kill switch. Just hold it and shut your phone down.
elder vapor
That’s still a phone issue then, not the game’s fault
If your phone can’t handle the game, how do you consider that the games fault
amber pine
@sinful yoke can i Bind my account to email with this method or. It must to Twitter again?
sinful yoke
@dense badge please give them up to 5 business days to reply, mon-fri, they will help you get your acocunt back
@amber pine you can bind your account to yostar (email) yes
amber pine
Nice. Thank you
wraith pilot
the yostar account bind is just like a recovery by Email
dense badge
Ok, Thank you Kawaakari
jolly sierra
Kawaa besto
devout dagger
I have a problem with an actualization , idk if its my phone , Play Store or the game.
lapis dune
I'm not sure if I can ask this here since I haven't been on AL disc for a while now but is there anyone able to answer problems with running AL on nox player?
The latest Nox player update makes AL lag, I'm not sure why
wraith cradle
Is there a way to clear cache in the game or something? I feel like my game has become super laggy as of recent
or choppy, rather
lke every action will freeze for like 1.5 second
sinful yoke
are you on iphone?
wraith cradle
yeap
sinful yoke
theres no way to clear cache on iOS sorry to say
wraith cradle
so would the only option be to uninstall and reinstall?
carmine hedge
well, it works, but if you can endure the pain 
It's been almost more than a month and support has not responded back to me yet
what's the problem ?
i can fix it
well, some of it
Unbinding yostar email
unbinding huh
give me some time
can you do something about it?
it's been quite some time since the last time i play the game
pretty much forgot its interface by now
but yea give me some time and i'll do it
shut hedge
@carmine hedge you need at least 1 bind, if you want to unbind
half path
@carmine hedge
If you want to unbind from Yostar, you need to have at least 1 other bind connected to your account, and you need to contact customer support for them to remove it.
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
Contact options above, response time is usually 1-5 business days.
carmine hedge
Ah I see then. I'll try to contact them again via email this time
Thanks!
myes someone got the problem before me
half path
...you weren't really 'getting it' though, but alright. 
carmine hedge
wooden elk
uh help
well I'm on Mac
my drive's full(ssd)
so I want to delete something
problem is
when I try to delete something it says it cannot be deleted because disk is full
so in order to make the disk not full, I have to delete something
but in order to delete something disk has to be not full
am I stuck?
half path
This is AL tech-support, not Apple 
wooden elk
oh
half path
You'd be better off bringing it up with them instead
wraith cradle
I need help STAT
*I just reinstalled the game
and when i login with my twitter
which i had bound my account to
It start me over
from scratch
and now it says my twitter is bound to this fresh account
WHAT ?!
sinful yoke
did you try checking the server you are logged into?
wraith cradle
I am logged into Sandy which I'm pretty sure was my main server
wait give me a sec
sinful yoke
can you try logging into all servers just in case?
wraith cradle
I'll try some other servers
Oh yeah, I guess I forgot which server I was on - it works on Avrora
sinful yoke
good to hear you’re back in
heavy wharf
Hello
valid kestrel
Hello, i can't get past B3 in the event, i have all A1 up to B3 with 3 stars and safe, and C1 wasn't unlocked, no arrow to continue and Hard or EX buttons says Stage not open yet
I tried the Help chat but it's been hours and no answer from human.
north shale
@valid kestrel go back to A maps and click Hard
valid kestrel
@valid kestrel go back to A maps and click Hard
@north shale I was reading the bug's channel and saw the answer, can't believe it was that simple smh
Thanks
solid jetty
hey, is it a design choice that the french flag's color are in the wrong order on the new frame ?
spring grotto
That's just the Play Store being dumb. The update file size isn't being shown properly
gaunt crypt
Ok I need some help
My Azur Lane account is bound to my Twitter but I want it bound through Yostar
How do I fix that?
sinful yoke
@gaunt crypt bind it to twitter in ingame settings
they are special characters @stable coral
sinful yoke
sorry my bad, you can just bind it to yostar in ingame settings much like twitter
sinful yoke
if you need a more detailed step by step, we have one in the pinned messages
what happens when you do?
gaunt crypt
It says I’m all ready bound, it reads the twitter bound one so it doesn’t allow to do yostar
sinful yoke
no, you can bind to multiple binds at once
I believe the error you’re talking about means its already bound yo another account
gaunt crypt
Wait really?
sinful yoke
sorry I am a bit busy, does your twitter share the same email? @gaunt crypt
also just to make sure you are generating a new code everytime?
gaunt crypt
It does indeed share the same email
sinful yoke
I believe the error is because it already recognizes the email as a bind but fails to realize yostar and twitter/facebook are seperate 
you can ask customer support to see if they can forcebind it for you or use a different email if you dont mind
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you need their contact information, both ways are listed above 
gaunt crypt
I’ve tried that before but no answer what so ever
sinful yoke
when did you send them an email?
gaunt crypt
Last November
sinful yoke
try sending a ticket in now, towards end of the year its very busy for staff and emails can become hit or miss, they have been working on their system and should be responding just fine now
gaunt crypt
Will do, what’s the yahoo link again?
quartz tangle
Hi is frame drop a normal thing in AL?
spring grotto
You can't disconnect the FB account b/c it's the last bind on your account. You can't disconnect the last bind on your account. So you'll either need to place another bind on your account or contact customer support so that they can do it manually for you on the backend
copper pine
OK thank.
quartz crystal
I got Spence instead of bulin from daily login
copper pine
I think my account replaced by new account(facebook account), can help me to recovery my account(unbind account) ?
spring grotto
Did you try to Facebook bind on the title screen?
copper pine
yes with new account
spring grotto
Okay. Then you'll need to contact customer support to get your account recovered
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
copper pine
click "contact us" ?
spring grotto
Yepp 
You can do that from the helpshift website
spring grotto
That's okay. Just put that you don't know or can't remember
copper pine
OK,thank admin
spring grotto
No problem at all
rustic pond
why I can't get widoms cube yesterday I was having total 96 of them but now it's showing me that I don't have any of them (also in mail) when I try to collect it was nothing there plz fix this . it was hard working to collect them I heppened 4 day ago I want to create another account on server so I created it on amagi . My actual account is on washington
rancid light
Hello I had to reinstall azur lane and forgot what my account was binded to can I get some help
sinful yoke
do you have your UID?
honest grove
Hey, I bought the 4.99 pack of gems nearly two days ago and they still haven’t shown up and the purchase says Pending
rancid light
I can try to find it but I most likely dont
sinful yoke
your card has been charged right? @honest grove
honest grove
It shows the charge yes but it says the purchase is pending
sinful yoke
@rancid light if you could look that would be great, but if not then you should try logging into your social and check the apps and permissions to see if azur lane is there
@honest grove contact customer support regarding a purchase issue/missing item and they will help you get the gem pack
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
if you need their contact info, theyre listed above
rancid light
Does app purchasedsshow the Id somehow?
sinful yoke
no they do not
rancid light
I cant find UID, its either under my apple or yostar but I tried both and takes me to a fresh start account.
Mb
I forgot about the server lol
I am good now
sinful yoke
hollow ridge
Well I Didn't Used Abusive Words Nor Spam But Then Also I Got Muted For No Reason From Chat I Don't Know Why Though.....
Account Name: Alaster Earle
Server: Lexington
UID: 137169886
Never mind I Got Unmuted Luckily
small panther
So I purchased the Skybound Ontario Lucky Bag twice by accident. I only got the items for one of them. I would like a refund for the second one. I was told to contact the team on discord from the support site after I got an email wishing clarification on my issue
Username: Dr1fter
UID: 204431507
Server: Sandy
sinful yoke
@small panther I believe you have to contact google play/itunes regarding refunds
the website isnt updated
small panther
ok thanks
dawn hinge
The helpshift message dosent have a time limit, so theres no need for a followup email right?
astral wedge
poggers
strong roost
Hola tengo un problema cuando me logueo no aparece mi cuenta
sinful yoke
¿estás logueas en el servido correcto?
outer herald
stable coral
How to turn off unique background?
dull cloud
ok, thx
elder vapor
Oh, Jeanne and Vauq too