Got it. So I went in and deleted my payment info and just re-added it. Now I got this
#tech-support
spring grotto
So the payment was taken from your account?
celest ibex
I want vote celebrate 2nd anniv contest, bcs i want the cubes but i dont know my idol artist except nhemntaei artist.
zenith forge
that doesn't sounds like #tech-support related
carmine hedge
Yea it shows as pending payment. Sorry for the delayed response, I was driving.
And yea probably not at this point. I just want to make sure before unnecessarily bothering tech support
spring grotto
Gotcha. Well if the money was taken from your account, please try restarting your game just a couple times to see if that fixes anything. If it doesn't though, please do contact customer support for them to get your items fixed for you manually 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Sure thing. Thanks toast, much appreciated. Have a good rest of your day
sinful yoke
how much available space do you have?
light stratus
was compensation ever sent for duke of york bug?
patent wedge
I also had a gem payment issue
topaz sky
I dont think they said anything like giving compensation, I might be wrong though
@patent wedge did it show any errors or something?
patent wedge
It never said it failed
topaz sky
Then what happened
sinful yoke
@vagrant shell is your internet speed fairly slow?
patent wedge
It had the general payment response, took the payment from my credits (also an Apple situation), but the gyms never showed up
topaz sky
@patent wedge u need to send a email to yostar
sinful yoke
its restarting and going back to 0 because its too slow, unfortunately
patent wedge
I have a picture of my receipt and tried to email, but I’m having a hard time getting a response
topaz sky
Did u check ur ingame mail?
patent wedge
Yes
sinful yoke
when did you send an email? @patent wedge
topaz sky
It will take 5 days atleast
sinful yoke
5 business days
topaz sky
and max 12
sinful yoke
not 5 days
topaz sky
Um yeah 5 business days
sinful yoke
there was an update that was 2gb large, very likely its installing that @vagrant shell
patent wedge
Oh gosh. I just checked my email and apparently there was a response. I kinda feel like an idiot now lol.
Sorry~~
topaz sky
@vagrant shell if u are still having hard time downloading from appstore try downloading the apk version
Np @patent wedge
No, it for both android and emulators
@sinful yoke am I allowed to mention apps where he can download apk from?
sinful yoke
yes
topaz sky
Download Apkpure and install azur lane and click on install/update again so it downloads obb files @patent wedge
opal cave
Is the Aurora server down? I keep trying to log in and the message that pops out is unknown error 1
sinful yoke
do you have a bind on your account? @opal cave
opal cave
Yes through yostar
sinful yoke
login with it and the game should be back to normal
opal cave
It restarted the game but as a new player
opal cave
Who do I need to contact to gain my account back. I'm stuck in tutorial mode?
sinful yoke
can you try logging into all servers @opal cave
opal cave
I tried all the servers still brings me to tutorial mode
sinful yoke
are you sure you bound your account to yostar?
possibly with another email by chance?
opal cave
Oh my God ur right. I had it under my old email account. That gave me such a scare. Thanks a lot.
sinful yoke
great to hear it was just an email mix up 
carmine hedge
Is there any way that the tech issue will be fixed such as the one here:https://discordapp.com/channels/456397991847395339/460645783021289472/719318696111374388
I know it's a case of continually restarting, but it seems to be happening a lot more recently. Just curious if there's any knowledge of a fix?
carmine hedge
understood, thanks ❤️
plain topaz
Um how to get back lost account
I've been playing since 2018 and want try get back on azurlane
but when i log in it just restart proggress
plain topaz
And i havent bind on yostar account
echo loom
What have you tried so far @plain topaz
plain topaz
Login all server
echo loom
Data repair? I doubt that will do anything
sinful yoke
that wont do anything
echo loom
Yeah, i thought so
sinful yoke
im assuming you have no binds at all on your original account? @plain topaz
plain topaz
Only facebook
sinful yoke
and you have logged into facebook?
plain topaz
Yes
sinful yoke
do you have the UID per chance? its a long string of numbers
plain topaz
Dont have since i change my phone last year
echo loom
Hmmmmmm
plain topaz
Only had this
sinful yoke
and you did log onto all servers after logging into facebook?
plain topaz
Yes
sinful yoke
you may want to contact customer support then as theres a possibility there was an error, but since it was 2 years ago, I cant quite expect you to remember any details
if you know what your username is at least, recovery is possible 
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
their contact information is above, they will help you log back into your account
void shale
I have my accout frozen since june 4th, I sent an email to al.cs@yo-star.com as the game told me to do but I still got no reply, I'm gonna miss this events and part of the next if things continue like that, I would appreciate If someone can explain me the whole situation an what should I do to get my account back
misty crow
The expected response time is 1-5 working days
They don't work on weekends
So you have to be patient
gusty bobcat
vital falcon
hello, I get an illegal restriction 40 whenever I try to upgrade my sakura/eagle union faction level
echo loom
@vital falcon game shows more tech points than you have, reload game and hope that the problem fixes itself temporarily
echo loom
Ah, piss
elder vapor
That’s the only fix for now sadly
wild warren
Does anybody know what build error : ship data doesn't exist means
wild warren
Alright thanks
carmine hedge
donno if this is for tech support, but...anyone knows when amagi plushies will reach europe?
vapid linden
Thank you very much tech support for recovering my lost account 
solar hull
half path
Archives are known to be quite buggy recently, no fix other than restarting at the moment.
thick swan
Hello guys, Idk if this is the right place for this but Im trying to recover my account, I used to play like 1 year+ ago and had spent quite a bit of money on the game. I suddenly felt like trying the game again but after I downloaded it I dont understand anything about how to get back into my acc. Its on the same device as I used to play on if that helps
sinful yoke
did you ever bind it?
thick swan
I dont know, I barely remember anything
I think I played on different devices
if binding is required for that then yes i guess?
Game was still sort of new when I played, maybe like 3months old or a lil more
sinful yoke
you can check your social media’s third party apps to see if any are connected to azur lane
thick swan
I tried logging in through fb and twitter but it didnt work idk
sinful yoke
did you check all servers?
thick swan
I have some old pics from back when I used to play if those can help anything
sinful yoke
do any of them contain your UID? it is a string of numbers
thick swan
I dont know, lemme try all of em again to be sure
gonna see
Hmm, my account name was MayBee so thats one step at least
found it!
Does this help?
carmine hedge
Z23 Sensei
sinful yoke
thick swan
Oh, but I tried fb
sinful yoke
did you try logging into all servers though?
thick swan
can u see which server?
sinful yoke
unfortunately I cant
sinful yoke
no problem
thick swan
Im guessing a lot has changed since back then
I got in!!!!
it was avrora like i thought :D I mustve just missed trying it with fb for some reason
sinful yoke
glad to hear you’re back in 
minor sun
hi! i had my facebook account binded to the game. i logged into my acc just fine like a month ago and uninstalled the game but now when i login to facebook and the right server, it starts me into the tutorial. i dont have my uid but i have a picture of my lvl and name courtesy of someone from my friend list. is it possible to recover my acc from it? my acc is in sandy server btw
half path
@minor sun If you're absolutely sure that you've tried every server and possible bind you may have, send a ticket to CS with your account details, and say that you don't know your UID.
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
Contact options above, usually takes 1-5 business days for a reply
modest bramble
Hi. I had Twitter account binded to the game. I reinstall game, login with Twitter account, and game starts with tutorial. Server avrora. UID 67543533 Tekketsu
spring grotto
You actually had your account bound to Facebook instead of Twitter
Please do try logging in w/ your FB account
modest bramble
Thx
zealous wren
Hey! I'am having an issue with name change. So i bought a name change thinking the name i was trying to change to was available, but it wasn't. Then i tried to see if i could add the person as a friend. But i cant find it. The name i want to change is my user name here. I'm on Sandy server.
half path
@zealous wren Looks like it’s taken. Perhaps you misspelt it in the search?
half path
Unless you're willing to change that account's name as well (assuming it is yours), I don't believe there's any way to overwrite it unfortunately 
zealous wren
cuz i do remember creating another account but im not sure of the name used. I would care as long the name Satyrsaw ends up on my Main.
would't*
half path
You'll have to settle for something else, sorry to say. If it's already taken by another account, there isn't anything that can be done.
zealous wren
so i guess i have to remember my other account and see if it has the name i want to change it to.
as i cant remember the other account and there is no other name i want. is it possible to refund the identity cahnge certification?
willow cedar
Is this a bug? (Ive restarted and its still there)
spring grotto
@zealous wren It is not, sorry to say
@willow cedar It is. It's a known bug where your fleet tech points are shown higher than you actually have. There's no known permanent fix yet, but a restart might temporarily make it go away
old jasper
Hi can anyone help me? I switched phones and I lost my old Azur Lane account. Is there any way to recover it? What can I do?
echo loom
Do you have your UID, In Game Name, and commander level? @old jasper
old jasper
I dont remember my old account UID. My old in game name is "Dlock" commander level 47. Graff Zeppelin is the secretary
echo loom
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
echo loom
contact options above, usually takes 1-5 business days for a reply
old jasper
Ok, thank you very much, I will make contact.
lavish mason
Hi. I just applied a recent update to my Android 10 and now I can't log in to the game. I am stuck at this loading screen. I have tried force stopping, and restarting my phone but those didn't work.
echo loom
@lavish mason for me, i had to wait for 24 hours, dunno if that will work for you,
I just waited
lavish mason
oh it just resolved itself after 24 hours? it was a recent Android patch. OxygenOS 10.3.3
echo loom
Hmmm, OxyOS 10.3.3?
lavish mason
that's what my 'About phone' shows me
echo loom
Hmm, okay, i do not know anything else, sorry
lavish mason
ah ok, thanks!
lavish mason
update: scrolling a bit far up the chat i noticed someone had the same issue and apparently the only solution was to reinstall. I did that and my game seems to be working now. thanks!
steel verge
So i bought a Trade license a few days ago and i havent been collecting them and i went to go check my mail their all gone.
i havent collected them
sinful yoke
try scrolling all the way to the bottom of your mail and then back up (if you have no mail at all, try scrolling regardless)
and just to make sure, you have been receiving them right?
im so sorry i was panicking for a second
sinful yoke
no worried
just a little error with mail sometimes, they wont appear until you scroll down
steel verge
im use to them being ordered by date so it threw me for a loop
carmine hedge
What do u use to report players? Bel isn’t working for me
raven sierra
Hi AL's support team, I have one problem after of format my phone, the download of the game takes a lot of time, 6 hours and well look
I had to suspend the download and try another game but this download and install very fast, Fate/GO
sorry for your bad english (google translator)
eager ridge
So the Apple App store says the developers has removed the app from the store
Do i have to delete the game and then reinstall?
I didn’t update my game on my iPad after the mandatory reinstall update
elder vapor
Still on the US App Store for me
And there hasn’t been a reinstall update; that was a badly worded forced app store update announcement
So as long as you can update through the App Store you’re fine
bronze yew
Hi, can I get help with my account? I binded it but I can't get in now and I keep getting the tutorial no matter what server I pick
sinful yoke
do you have the UID of the account?
bronze yew
don't think I do
sinful yoke
can you double check you are logging into the right bind? such as having multiple social medias or emails
sinful yoke
when you bound your account, where in game did you bind it?
sinful yoke
yes, and thats the correct place so it shouldnt have any issues 🤔
can you try restarting your device and login again?
bronze yew
I guess I can, but now that I reinstalled the game I tried to log in at the start of the game, like, the login screen
so did it maybe overwrite my old account?
thin rune
Are you logging in to the right server?
bronze yew
I've tried all the servers
don't remember the exact one I play on but if I try all, one of them should have worked if everything is fine
thin rune
bronze yew
oh ok it was my bad, I guess while I was panicking I ended up doing a yostar bind so no servers worked
but then I did twitter again and now I've found my account
thin rune
bronze yew
thanks for trying to help anyway
ruby night
Hello, I have tried to enter my account but it does not let me, I had linked it but it has not allowed me to enter, I uninstalled it and reinstalled it but it still did not allow me to enter my account
spring grotto
Do you have the UID from your account?
ruby night
No, I don't have it.
pure stag
winged ibex
I’m getting system error 40: illegal restriction ? I’m trying to use my second fleet
echo loom
@winged ibex is it fleet tech?
winged ibex
No idea what that is sorry
vapid linden
This is my fleet before I enter the stage
This is my fleet when I entered the stage
Why the fleet is changing when I am going to enter the stages
pulsar ingot
I can't enter a battle. It keeps giving me this error
I have a free dock space and gear space so why?
rotund nexus
I don't have daily quest
errant vortex
Well, I have my old account back now. Too bad that I missed out on 26 days.
verbal crow
is there another update on Play Store ?? ...
fickle mirage
um someone pls help why is my old acc gone after i opened the game just now
steel kettle
um someone pls help why is my old acc gone after i opened the game just now
@fickle mirage if your account was bound already using yo-star, facebook, or twitter, then doublecheck ur logging into the right server
vague brook
Hello,
i recently wrote a ticket to al.cs@yo-star.com regarding a problem I have in Azur Lane and now I got a weird looking email back thats seems to be out of the norm of the usual way how any correspondents is usually written. I'm overly cautious. The subject of the email is "Gale". Is this person the Gale from Azur Lane Customer Support here on discord? If so, is it allowed to write them a DM, bc I think I could resolve my problem faster that way. Can't seem to find any rules regarding this, so I wanna make sure and ask before.
sinful yoke
you must communicate with them via email
Gale always puts his name at the top
can you send me the email so I can see what you mean by unusual?
vague brook
I see. So what does "screenshot for visual reference" mean, after I just posted them my UID stuff. Do they want a screenshot of my problem or my UID, game name ect. ?
Its just, i was prepared to get something like: "Commander" and idk, the usual phrases and not a random question of "visual reference"
like i said, im overly cautious.
sinful yoke
if the sender is al.cs@yo-star.com then it is completely fine
visual reference would mean a screenshot of anything like your username and/or UID
vague brook
oof english hard, sorry. i will send the screenshot right away then
thanks for your help, @sinful yoke 
fair jewel
Does anyone know how big the update file in the play store is? I got over 2 gb of free space and it's still not enough to download the update
fair jewel
What are they adding that it requires that much space
uneven portal
guys. I have problem with the app. it crashes the moment i start it up. I've tried rebooting my phone and even reinstalling the app.
elder vapor
what type of phone do you have
uneven portal
iphone
uneven portal
yeah I don't have that
elder vapor
Should probably crop serial number out lol
sinful yoke
must be older then
uneven portal
it goes
Version
Carrier
Model
Serial Number
uneven portal
yeah it says iphone
no number
designed in california
assembled in china
also says that
uneven portal
13.5.1
muted patio
My Game Keeps Crashing everytime ive Defeated the Boss What in the World is Going On?!
And once ive restarted the Game it dosent shows that ive Defeated the Boss
elder vapor
so 7+
uneven portal
i think i could update software
elder vapor
which is still supported
uneven portal
i think it's an 8
sinful yoke
can you try an asset repair in settings? @muted patio
muted patio
Asset Repair?
muted patio
Kk ill try that
uneven portal
any idea what's causing the app to just close? i mean it stays open in the background but if i try to open it again it just goes away again.
abstract gazelle
Screenshot (Jun 9, 2020 4:16:49 PM)
The cancel typo
?
It occurred when I press the save button from theme
Is this on purpose or accident
muted patio
Ok i Repaired my Assets and finally Defeated the boss but once it showed the
"PERFECT S" meaning ive completed the battle but a few seconds later it crashed and closed the game by itself
remote garden
Chapayev's affinity hasn't risen ever since i got her, she's been in the dorm and secretary for a month+ and i have used her in battles.
leaden oracle
Sorry guys I Re-downloads this game
But i can’t enter the game
Pls help me
I can’t open the game
radiant dagger
does someone have 1.97gb update?
leaden oracle
Pls help
sly cove
yo, im having the same problem too on my tablet, i joined cause i didnt know where else to look
anyone else havin this problem too?
neon tree
Getting the same problem as well. I already reinstalled the game and restarting my phone
edgy tinsel
hello
carmine hedge
Is it normal for AL to take 3.86 GB in storage ?
edgy tinsel
Was wondering whether is it possible to disconnect apple account from one Azur Lane account so I could connect it to my main account.
What happened was that I thought logging through the button on the main screen (the one after the first loading screen after opening up Azur Lane) connects my main account to that apple id (bcz my main was logged in). I realised that it created a new account instead, and that I was supposed to go into the game and log in through ‘account’ in ‘settings.’
Tried logging in, but it says that the id is already bound to another account.
Pls help.
carmine hedge
Just bought the night out lucky bag, billed for it and my money deducted already but it says I haven't bought it. What can I do to fix it?
sly cove
tried to turn off tablet and letting it wait but the app keeps closing on me
anyone else havin this issue
vast quartz
@sly cove can you unblock your dm or friend me? i want to ask you some questions in order to fix the problem you are experiencing
dire barn
I can’t open AL either. It just crashes instantly.
sick basin
rustic pine
I have the same problem now, open app and it closes itself.
rain minnow
Is there a way to transfer a profile to another server
leaden oracle
I have the same problem now, open app and it closes itself.
@rustic pine yes me tooo
copper pendant
@rustic pine same problem for me, I even reinstalled and I got immediately booted out when clicking on the app
leaden oracle
I can’t did open the game
copper pendant
Do you guys use iOS devices?
crude glade
I can’t get the game to open in just closes immediately after, I tried reinstalling the app and restarting my phone in every order I could and nothing. Nice to know I’m not the only one with this issue
I do
copper pendant
@sonic rain yeah, I thought I was going crazy... but rip all the exercise point 😦
leaden oracle
rustic pine
Yeah iOS
Thought maybe mine was too out of date so updating to iOS 13 (from 11) haha
rustic pine
copper pendant
The lighting issue..etc
crude glade
@copper pendant yeah right? I’m just glad I got my other dailies done before I updated
copper pendant
I was hesitating to upgrading to iOS 13...
frail gulch
Many apps can refuse to function if the operating system is too out of date
rustic pine
I mean it was working earlier today
copper pendant
@crude glade glad you got it done!
rustic pine
and just stopped working like 30 mins ago
copper pendant
So @frail gulch do you have iOS up to date and it’s working?
frail gulch
Yes. And its working perfectly for me
rustic pine
I'll let you know in like 10 mins if updating works.
frail gulch
Azur lane did also receive an update today so make sure that is done too even though it is “optional”
copper pendant
Yep same problem for me. Seems like @rustic pine is updating and checking if that works. Let’s wait a little and see.
crude glade
I mean updatings worth a shot, and @frail gulch in my case it stopped working right after I downloaded the newest update but worked an hour prior so I don’t think the prescience of the update is the issue just the update itself but I could be wrong
frail gulch
Hmm in that case i would just go with updating the operating system and make sure that nothing has changed with it in the system settings for now
leaden oracle
The 1.5.02 version have problem @frail gulch
I updated but I can’t enter the gameee
frail gulch
But @leaden oracle post is more worrying as it shouldnt be closing immediately like that and messing up the home screen
copper pendant
@frail gulch I have the same problem
frail gulch
Alright i would advise waiting on @rustic pine to see if ios update helped but beyond that this may need someone with proper knowledge to help
My experience is limited but not nonexistent
crude glade
@frail gulch I just wanted to thank you for helping us!
leaden oracle
F
copper pendant
@frail gulch yeah tx for responding 
frail gulch
Absolutely no problem but a proper assistant would work best
leaden oracle
Pls help me
frail gulch
@leaden oracle your clip makes me think it is a system problem where the game had a fault with a recent patch
That could be the failure to load problem
rustic pine
updating works
frail gulch
rustic pine
but now i gotta update the game too since I uninstalled it before hhaha
frail gulch
I know
frail gulch
But i dont know how to help with that
rustic pine
or wait for fix
rustic pine
I have no clue then
frail gulch
@dark leaf we need more advanced help please
leaden oracle
@frail gulch u did enter the game??
dark leaf
frail gulch
Yes
leaden oracle
F
frail gulch
No problem on my end with everything updated
dark leaf
what uh.
I guess let me back read..?
copper pendant
@dark leaf we having trouble entering the game, the game immediately crash when click on app. @leaden oracle posted a video earlier
frail gulch
@dark leaf they are having issues with their games refusing to open or move past the loading screen
Hello?
dark leaf
Sorry. Looking at the video and handling my real life job at the same time.
frail gulch
My bad but i dont know how to @ someone with upside down letters for the other mod
dark leaf
Where's Kawa.
Cause frankly I have no idea. I guess you could try a reinstall if you havent already (assuming your account is bound ofc)
my AL didnt update on android so I didn't even know there was an issue on apple side. or if bluestacks did update it i didnt notice
frail gulch
It wasnt a mandatory update for apple
spring grotto
It's just an issue w/ the iOS update for only certain iOS devices (such as my iPad still works fine). Staff are aware of it though
But no known fix or known cause of it
crude glade
Fun fun
livid ruin
leaden oracle
@copper pendant yes me too
livid ruin
Selecting either of the two gets me that error
leaden oracle
I can’t open the app
spring grotto
@livid ruin It's a known bug where your fleet tech points are shown higher than what you actually have. There's no known fix for it right now, but restarting the app MIGHT temporarily fix it
dark leaf
Sasuga Toast. 
frail gulch
Vielen dank @spring grotto
sly cove
been told that my device (ipad6 gen) wont be supported but ive been playin it for the longest time since yesterday and the days before, probably why i cant open the app 
leaden oracle
Pls help
from 13h that I can't get into the game
RIP my Commision. Core data and dorm
I can’t enter the game
copper pendant
@spring grotto so for those device, what should we do? We couldn’t get into the game after reinstall as well.
leaden oracle
@copper pendant u did e enter the game?
copper pendant
@leaden oracle nope
leaden oracle
13h @copper pendant to no enter the game
spring grotto
@copper pendant Unfortunately there is nothing that I can say currently. We haven't found a fix and as far as we know, the devs will still have to look into it
spring grotto
As I've said, we don't have any known fix I'm sorry to say. We're waiting on the devs to look into it currently
copper pendant
@spring grotto I see. Thanks for updating us. Hoping it could be solved soon. If there’s anything that could help/solved this issue, please let us know. Kind of sad couldn’t get my dailies. 
spring grotto
Yeah, I am sorry for the trouble 
Hopefully it does get resolved ASAP
crude glade
Updating IOS to the most recent version worked for me, games functioning as normal again!
leaden oracle
Updating IOS to the most recent version worked for me, games functioning as normal again!
@crude glade I can’t open the app
crude glade
@leaden oracle I couldn’t either (same issue as in your videos) and updating my iOS was the solution that we came to and it worked for me. it seems like my device isn’t one of the ones having the more severe issue. If your iOS is the most recent version (not just 13 but 13.5.1 for phones idk if it’s different for different devices) I don’t have any solution for you, if not, try updating and see if that helps.
Idk how the iOS is effecting it but it does seem to have an impact
worthy edge
Is this an iOS issue? My game opens, then immediately closes
frail gulch
It seems to be on a cery few devises @worthy edge
frail gulch
@shut maple that is a known problem with a few ios devises currently and devs do not have an answer at this point
shut maple
He is my friend who has this issue@leaden oracle 
leaden oracle
frail gulch
Same for your issue @leaden oracle
frail gulch
spring grotto
It's a known bug where your fleet tech points are shown higher than what you actually have. There's no known fix for it right now, but restarting the app MIGHT temporarily fix it
frail gulch
This isnt a problem that individuals could exploit is it?
spring grotto
None that's come to light. It's just a simple case of the game showing you the incorrect value compared to what your account actually has server side.
cinder cliff
What if I have enough points and still can't upgrade because of the illegal restrictions
spring grotto
You shouldn't have enough in the first place. That's why you're getting the error
frail gulch
Good though it may be confusing
worthy edge
@spring grotto updating my iOS fixed it.. it was on iOS12 before on an iphone8+ , not sure if that info helps you guys at all
spring grotto
Got it. Thank you very much for the info 
remote garden
Can I ask my question again here or it's the wrong room for that?
hallow mural
I'm pretty sure I binded my account when I played a long time ago but now my character isnt there anymore. I tried sending them an email but I only rembember my in game username and server. Could they help me with only this information?
spring grotto
@remote garden What was the question?
@hallow mural They can, yes. But also make sure you're logging into the correct server as your account stays on the server that it was created on (such as Amagi, Sandy, Washington, etc)
sly cove
is the next update gonna support ipad 6th gen, i was thinkin of getting a pro 4th gen but im not sure yet
spice sentinel
So, my game glitched when I tried to purchase the Night Out lucky bag, and I got double charged for it. Where do I go for help?
(Mainly need to know if I should go to Azur Lane or Apple support; I have two charges on my CC statement and two confirmation emails, but it looks like I only got one lucky bag in game)
hallow mural
But there has to be an avatar in the server that you have a character, correct? and there was none. That's why i didn't bother to enter the server just in case it may create a new account and delete the one I have before
spring grotto
@spice sentinel Apple support first to see if they'll refund you themselves. If they won't, contact AL support at that time
@hallow mural Not until you fully log into the server. The icon is client side
spice sentinel
Ok, thanks!
random drift
I have a problem when I log in to the game, it crashes after the last update . ( iOS iPhone 7)
split shard
I can’t open the game all of a sudden, was fine this morning, now all day, the very moment I open the app it crashes instantly. Anyone know any fixes?
spring grotto
If you're on an iOS device, try updating your OS to the most recent one for iOS
remote garden
Just leaving it here since you asked "Chapayev's affinity hasn't risen ever since i got her, she's been in the dorm and secretary for a month+ and i have used her in battles." no i didnt overwork her
please tag me again when you reply, thanks
spring grotto
@remote garden Hm....can you go to your dock and filter it to only the Russian faction?
And screenshot it and post it here
split shard
Updated my IOS to the newest one available, unfortunately the game is still completely inaccessible, closes itself as soon as I click open...
spring grotto
Gotcha. And what version is it saying? Just to ask?
split shard
For the IOS version? It’s 13.5.1
Then the AL version I’m playin is whatever the newest one is, made sure it was also up to date 😅
split shard
It’s an iPad, though I’m not actually sure what kind, I totally forgot😂
A newer one though, since I only got it at the end of last year. Definitely not an older model or device or anything
brazen rivet
Need help. Can't login on my Facebook account. As soon as I press the button there is the pop-up but it closes right after making me unable to fill in my details. I've tried uninstall and instal again but no sucess
sinful yoke
do you have facebook lite installed?
sinful yoke
are you able to clear azur lane’s cache?
brazen rivet
Uhm... Hello?
frail gulch
Hello there
brazen rivet
As i said I need help. Can't login on my Facebook account. As soon as I press the button there is the pop-up but it closes right after making me unable to fill in my details. I've tried uninstall and instal again but no sucess
outer herald
Does it crash when you try and login through the Facebook button
brazen rivet
No the fb pop-up closes right after it opens
outer herald
What is the OS you are using to play?
brazen rivet
Android 10
outer herald
Okay which phone is it since I had this problem a while back on my Moto phone
brazen rivet
Xiaomi mi 9t pro
outer herald
Hmmm
elder vapor
china phone
brazen rivet
XD
elder vapor
china phones seem to have the most issues with EN client
brazen rivet
In my defense i got it on november and it was working back then
outer herald
If anything try either getting Nox or BlueStacks on your PC to login via Facebook, and then setup your Yohstar account
leaden oracle
Pls help me
outer herald
@leaden oracle did you check your game settings?
leaden oracle
How??
outer herald
@brazen rivet
outer herald
Check your main page and tap the gear section
leaden oracle
I can’t look the name
brazen rivet
Gonna try the bluestacks
leaden oracle
@outer herald photo pls
brazen rivet
@outer herald where?
outer herald
Just let me know if installing BlueStacks and adding a Yohstar binding will help get it back on your phone
outer herald
That makes your phone vibrate when you get a new ship in a build
outer herald
torn sinew
I'm having the same issues as @split shard. Game won't open on my iPad, closes immediately. I've removed the game multiple times to no avail. Going to try one more thing.
Additionally, that's after an update was pushed to my iPad immediately after I turned it on.
uneven oxide
I got no progress for completing a stage, do I just restart the game?
steel kettle
seconding what Sgian is seeing - it's not me experiencing it, but someone else i know is. Was there any fix for it?
Device information is as follows:
i use Iphone SE
version is 12.1.2
it worked this morning but just updating it made it crash
torn sinew
Using Bluestacks with Azur Lane and my facebook log-in worked. It even transferred over Gems I purchased through iOs.
So that's a temporary option for anyone with a pc.
idle brook
Using IOS. Today opening my Azur Lane app is impossible. whenever i try to open the app it kicks me out immeditatly (as in does not even get me into a loading screen). tried uninstalling and downloading the game but the same problem occurs.
sinful yoke
it is a known issue
dawn stag
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
elder vapor
@steel kettle SE is an iphone6 variant iirc, which may be your issue as the 6 isn’t supported any more
gilded pulsar
so iOS version is bugged right now? I can't start at all, crashes immediately on app start, and it was fine just yesterday
sinful yoke
it is a known issue with no known reason
jolly holly
My game close immediately after open since i made update from AppStore, i tried to restart my phone and reinstall the game but nothing
sinful yoke
read one message up
@gilded pulsar @jolly holly are both of your devices fully updated? and what version of iphone is it
jolly holly
no i still in version 11.3 (15e216) on SE
sinful yoke
can you try updating to the latest iOS version when possible and let me know if you can open AL?
languid furnace
is there any good phones im phone is having trouble with lag.
sinful yoke
are you running 60fps?
languid furnace
yes
sinful yoke
just about all devices will heat up like an oven if you run 60fps
run 30fps if its causing too much issue
languid furnace
my hpone just heat up and i cant interact after a moment
im planning to buy new but im reserching to a good to run smooth
any good suggstions?
thx
sinful yoke
unfortunately I cant say on phones but anything that is new such as within 2 years should be fine, but just about every single phone is going to heat up with 60fps
and it can be worse if your phonecase keeps the heat in
sinful yoke
@strong roost ¿puedes enviar capturas de pantalla de tu muelle?
sly cove
so iphone 6 wont be supported, what about ipad 6th generation?
ive been thinking of getting an ipad pro 4th generation but not sure if thatll support me for a long time
strong roost
@strong roost ¿puedes enviar capturas de pantalla de tu muelle?
@sinful yoke. Perdon , la encontre a mi amada long island por alguna razon esta mas abajo de lo habitual siendo que esta al maximo nivel . Cambiaron los filtros que vienen poe defecto?
sinful yoke
as long as it has 2 gb or more, it should run just fine @sly cove
sly cove
pro or 6th?
cause i have that issue where it kicks me out when i open the app, ios is up to date too
sinful yoke
debe ser por defecto por nivel @strong roost
@sly cove is this on an iphone 6 or a pro/6th gen ipad?
strong roost
Ella es lvl 100 pero ahora en su lugar esta otra nivel 99
sly cove
ipad 6th generation
sinful yoke
what version is its update?
sly cove
13.5.1
humble quarry
is there something broken with azur lane on iphones? i cant open it anymore, i have latest ios for iphone 11
sinful yoke
what version specifically?
humble quarry
what do you mean?
sinful yoke
@sly cove we were told that 6th gen ipad cannot run azur lane anymore
what iOS version I mean such as 13.5.1
sinful yoke
around a day ago for iOS users yes
humble quarry
i see
sinful yoke
can you check if there is an update for the .1 iOS version?
hidden light
So basically we can’t start the game on a iPhone 6
hidden light
I can’t even open the app
humble quarry
me too buddy
sly cove
ah alright then
guess i should get a new tablet
spring grotto
Correct. Unfortunately you won't be able to play on older iOS devices w/ 2GB of RAM or lower
That was confirmed by the devs
hidden light
I would be happy to buy a new phone but some guys got sick and my whole country is locked down
humble quarry
im on newest ios
now
but my ipad works even though its not on new ios or new al update
spring grotto
If you have an iPhone 11 w/ the newest iOS update, you could perhaps try a reinstall now after the update to see if that fixes it
humble quarry
alright ill try it
but it doesnt make sense on why it works on my air 2 even though its older
hidden light
It doesn’t make sense that the game doesn’t work lmao
humble quarry
well it still no worky
spring grotto
And that was after a fresh install when you had the newest iOS update correct?
humble quarry
its there going to be a patch for thsi?
spring grotto
And I wanna check as well just to confirm, which version is your iOS at?
humble quarry
13.15.1
spring grotto
Got it. Just wanted to confirm One of the staff members will be reaching out to you soon then for more information regarding this issue
humble quarry
is there a way to get the al before the patch of yesterday?
spring grotto
There is not
spring grotto
Oh, no problem at all. It's understandable 
spring grotto
The staff will see, but we were only told to inform of players who don't have an iPhone 6/6s or so and are on the most recent iOS update. But they'll be looking through these messages and might message you as well. But I can't guarantee sorry to say
steel bridge
Hey so I'm trying to figure out what's going on with AL and I figure it's faster to ask someone here than it is to read through everything. I have a 6s and have been unable to play. Is that a issue with the game or will I need to upgrade my phone?
sinful yoke
iphone 6s is no longer supported for azur lane
steel bridge
Kay. What do I need minimum specs to be able to play then? Glancing at the messages above, seems like I'll need more RAM?
Can I download more RAM? kappa
deep pivot
Wait why is iPhone 6s unsupported? Wasn’t the requirement only to have 2 GB ram or more to play AL?
sinful yoke
you will have to take that question up with apple
deep pivot
wait, so apple was the one which excluded support for the 6s, despite it fullfilling the RAM requirements?
sinful yoke
2gb ram is going to suffer a little bit nowadays
deep pivot
yeah i realize that, was just wondering
sinful yoke
2gb ram is the bare minimum and depending on how old the phone is or how poor other compnents are/worn out, they probably wont be able to run AL
worn hazel
So I just reinstalled the Game and tried to log in with my Twitter which I'm pretty sure was connected to my account but its making me do the Tutorial and Choose a character...
cobalt snow
Have you tried all the servers, just in case?
deep pivot
there isnt a fix yet for IOS right?
i just tried on my ipad with reinstall and it didnt work
worn hazel
RIP, It put me in the wrong server at first. Sorry for the inconvenience.
gilded pulsar
is there any fix for the iOS yet? This is getting painful...
carmine hedge
Iphone 6s and below and any iPads that are 6th generation or below are not supported anymore due to them not being able to update to iOS 13
If you have any of these devices, then you are out of luck.
hidden light
So basically we can not play the game anymore?
carmine hedge
I'm afraid so.
hidden light
10/10 best game
steel bridge
So here's my question. The iPhone SE is one of the newest models, but appears to have 2GB of RAM. Does that mean it wouldn't support AL?
carmine hedge
@steel bridge Yes.
Iphone SE is supported
Any devices that are supported by iOS 13 should be able to play
gilded pulsar
I have an iPhone 7 but it's still on iOS 10
i didn't bother updating it...
is that what's causing the issue?
carmine hedge
Iphone 7 is capable of upgrading to iOS 13 so you should be fine on that front.
Most likely.
gilded pulsar
huh, but the appstore says iOS 9 and above
sinful yoke
please try updating and try to open the game again
carmine hedge
You'll need to upgrade to iOS 9 first
gilded pulsar
oh, well that's stupid
hidden light
It’s funny how I can play cod mobile without problems but not AL
deep pivot
im confused then
if IOS 13 and 2GB ram are the requirements
why is iphone 6s not supported?
sinful yoke
if you do not have a question then please keep any commentary to a minimum
carmine hedge
It is supported
deep pivot
cuz this is what it says on apples websites
sinful yoke
iphone 6s is iffy
deep pivot
that it wasnt
sinful yoke
50/50 some users can run al 50/50 the others cannot
again it depends on the components and how old it is
steel bridge
For purposes of seeing what works and what doesn't, my 6s I mentioned earlier appears to be working now that I've updated the OS and deleted/reinstalled the app. Whatever that's worth.
dapper remnant
1Hiii, I was wondering if I could get some help with AL. If I can ask for help for the JP version here...
dapper remnant
Is there a place I can go for help with JP tech issues?
elder vapor
For reference on the iOS issue: I’m on a X with iOS 13.4 still and it runs fine. Possible that 13.5 broke something as apple is wont to do
tame lantern
So should I update IOS if my game isn't working?
elder vapor
It seems to be working for some people, but not all
tame lantern
So that doesn't really guarantee a fix then....
elder vapor
tame lantern
Let's say it doesn't work, what do I do then?
tame lantern
Ow, so the devs know of it?
elder vapor
Yep
tame lantern
I do hope it gets fixed before the event
sinful yoke
please try updating your device if you cant open the game
thats the only option we have at the moment
if it doesnt work, you will be contacted by staff
but you must update the OS beforehand
sterile gull
so i cant open my app for some reason, earlier today it was fine but right now it doesnt let me at all. even after turning my phone off and on again
tame lantern
What IOS do you recommend I should update to
sterile gull
what should i do...
sinful yoke
the most recent version which I believe is 13.5.1
@sterile gull what kind of phone do you have?
sterile gull
iphone 7, must i update my ios?
onyx crow
How I deal with this STRESS for so many big events? in the recent months we have been receiving the events sincronized with the JP server (never more) and I cant stand against this STRESS caused by the continous big events in a short period of time.
sinful yoke
@sterile gull yes please try updating the iOS and let me know if the game still crashes
sterile gull
ah man i cant update it tho, my phone doesnt have space....
sinful yoke
@onyx crow unfortunately I am not a therapist, but if you are the person to want to 100% I would suggest going at your own pace instead
sinful yoke
oh, I believe that iPad is a little dated
we have confirmation iPad 6th generation is already starting to hit the brakes with Azur Lane
sterile gull
im confused tho, today when i log in everything was fine
sinful yoke
there was an app update from the app store
tame lantern
So what should I do then?
sinful yoke
you can try updating your iOS version, but I unfortunately have no guarantee it will help you
tame lantern
Do I still update IOS?
elder vapor
move out of the 2000’s into the 2020’s
tame lantern
Ah I see
sinful yoke
if it doesnt work, then unfortunately theres nothing for us to do
tame lantern
Uhm, it doesn't work so I'm stuck with the emulator. But is by any chance will the next event help fix the situation?
dawn hinge
Do i resend the report on the auto message??
Its been 5 days and theres no response about my missing mail report
sinful yoke
they take up to 5 business days to reply
you do not need to respond to the auto message
sinful yoke
no, they will respond to your helpshift ticket once they get to it
when did you send an email exactly?
dawn hinge
June 4
spiral plinth
if my ios is 12.1.1, would that still work?
hidden light
Here someone with a iPhone 6
I manage to update my iOS from 11.blah blah to 12.4.7
I can open the game now and I don’t need to download it again
carmine cradle
i'm not sure if this is considered as tech support but is there anyway to download AL if you have parental link?
charred venture
Is there anywhere I can ask about merch?
remote garden
@spring grotto Sorry for tagging you, but somehow i fixed it by removing and placing her again in dorm
spring grotto
No prob and good to hear
scenic gale
best chat for this bug?
spring grotto
Try restarting the application to see if that fixes it. If it doesn't, try a file repair from the settings menu in game
stark locust
ye restarting fixed it, no idea how it happened tho, i just went into hard mode 8-2, and they appeared
spring grotto
Probably just a loading issue w/ the assets for some reason or another if I had to guess
pearl drum
Hey, I've been having an annoying issue since yesterday where the app instantly crashes when attempting to open it. I don't even get to the logo screen. This is on iPhone 7 running iOS 12.0
I've re-installed the app as well as reset my phone a couple times at this point
spiral plinth
yeah same here, we’ve been informed that the devs are aware of this however...so i’m just praying it gets fixed at this point
deep pivot
just update ur IOS version it fixed it for me
pearl drum
@deep pivot I can't update as I need certain legacy features for work sadly
@spiral plinth good to hear, I hadn't seen anything on twitter so I was wondering what was up
carmine hedge
same here, game doesn't launch at all - black screen for less than a second and the app is gone
iphone 7 plus
and no, reinstalling the game doesn't help at all
spiral plinth
have you attempted to update the IOS? it seemed to have been the solution for many players thus far. can’t update iOS for unknown reasons on my end (but that’s a problem on my end)
carmine hedge
sitting on 13.5.1 as I write this and I don't see any new IOS versions available
pearl drum
I had the problem starting from the last app update that came out yesterday
carmine hedge
@carmine hedge 13.5.1 is the latest version.
eager ridge
Hello, I have 2 issues
- I want to buy the Trade License in the store, but I cannot as Google Play says that my Google Play balance cannot be used for the transaction. Is this a User side, Google side or AL side issue?
- I cannot update AL on my iPad as the App store says that "the developer has removed this version from the App store", any ways to fix that?
spring grotto
1.)That's more of a combination of user and Google. This means that your local currency isn't supported due to the game not being available in your country. So Google won't accept your local currency for the game
2.) Same as above, the game isn't available most likely. And since it's not available, it won't allow you to update it through the Play Store
carmine hedge
quick update, reinstalled the game and it works
I just didn't have a profile set up as it seems, so a year of progress just went out the window...
eager ridge
So how can I spend money on the game? I want to buy gems for rings and Jean Bart's skin
I live in Hong Kong and play on the International (EN) version of the game
pearl drum
@carmine hedge did you not link it to twitter/Facebook/apple? That's awful
rancid schooner
i have same bug my app did launch on apple but i don't binding my account haw i can restore my account ?
spring grotto
@carmine hedge Make sure you're logging into the correct server. Your account stays on the server that it was created on
@eager ridge you would need to doing something along the lines of a CC. There are probably other methods that you can find online though
@rancid schooner if you didnt have it bound, you will need to contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
rancid schooner
thx
topaz sky
Well do u actually have a dupe now in ur dock though, check it @neat mauve
topaz sky
Yeah I guess probably some other ship pic got replaced I guess, go to sort and select Time Joined and check which ship dropped recently
Could be some other elite
topaz sky
Well u dont have a dupe so doesnt matter
neat mauve
Yee
dusty haven
Hmmm redownloading the app doesn't seem to fix the crash that happens while trying to open the app
dusty haven
Can't open it
topaz sky
Which device are u using?
topaz sky
model?
dusty haven
Xr
topaz sky
Is the ios updated
dusty haven
No
topaz sky
What ios is it currently?
topaz sky
U dont need to 13 has a problem currently if I am correct
dusty haven
So is it an app problem then
topaz sky
Yeah its just that on some iphone the game doesnt work properly
So I am not really sure what the problem is
dusty haven
I hope they fix it soon...rip dailys lol
bright barn
Tech fleet is bust. Keeps saying I can upgrade but when I try it says "illegal restriction: 50"
elder vapor
known issue, points displaying higher than you actually have. A restart may fix it
topaz sky
@dusty haven apparently its a know issue that it crashes in Xr too what I got to know from one the tickets is that u need to use third party login on the title screen
bright barn
Restart doesnt fix.
elder vapor
that's the only available fix atm, they're working on it though
frail gulch
What seems to be the problem
ruby anchor
I'm trying to get in touch with yostar to get my account back
spiral plinth
personal experience with the ios scuffle, updating iOS to 13.5.1 (the latest) and then reinstalling the app has caused it to function again.
frail gulch
Yes
Alternatively make sure that you are connecting to the correct server when you log in
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
frail gulch
Just trying to help from personal experience
deep pivot
you can contact staff using the above info tho
ruby anchor
Thank you for the help
pearl drum
@spiral plinth I'll try though I'm loathe to do so. If it still doesn't work then this will be the first day I'll miss a login in over 8 months
feels bad
ivory tiger
Need some help. I've bought trade license. Accordingly to last mail notification, there are 7 days remaining. But in the shop there is another trade license available to buy. Is that kinda bug or I am missing smth?
median needle
nope, that's normal. you can either buy another one now or when your current one expires. personally i'd let it expire first or buy another the day it expires.
ivory tiger
Ok, I'll wait until the current license expires.
Thanks.
reef spear
After the small update today my AL app on iPhone 8 autocrashes after starting, has anyone else been getting this? Restarting the phone did not help
steel atlas
what ios version is it on
loud kelp
I downloaded the newest update in the game in IOS (Version 1.5.02) that supposedly fixed the "Help" function but it made Azur Lane crashed every time I open the game. I have already deleted the game & re-install it but it is still crashing.
sinful yoke
what version is your iOS and what kind of iphone
loud kelp
Iphone 7
sinful yoke
is it fully updated?
sinful yoke
it should work if you update your phone
loud kelp
Kinda scared to fully update because I heard rumours that it destroy the phone's battery
sinful yoke
older iphones tend to get this every update there is
unfortunately there is no fix for this crashing issue except updating and then reinstalling
steel atlas
technically true that battery drops buts that because its aging and not intentional battery sacrifice
sinful yoke
if you have a laptop or computer, you can run azur lane on there if you really do not want to update
reef spear
I'll try to see if I'm missing an iOS update then, thanks
loud kelp
I'll try it, thanks for replies.
dapper blaze
Hi I have been trying to load azur lane on my iPad for the past 30 mins but every time I click on it to open it it acts as if it’s going to open then crashes then proceeds to flip my iPads screen
sinful yoke
what kind of ipad do you have?
sinful yoke
is it ipad pro?
dapper blaze
Ya
sinful yoke
is the iOS version fully updated?
pearl drum
But I logged into my twitter account, went on my usual server of Lexington and I'm greeted by a fresh account
dapper blaze
Nope updating it rn
sinful yoke
do you have the UID of your account? @pearl drum
@dapper blaze let me know how it goes when you open azur lane afterwards
pearl drum
Let me try @sinful yoke
dapper blaze
K
pearl drum
@sinful yoke It seems that when I bound the account, it put on the default server of Amagi. I noticed immediately, exited the app, opened it again, went on flexington, and the game started up the tutorial that I began in Amagi. I finished the tutorial, quit the game, rebound using twitter, selecting Lexington and it worked
sinful yoke
well, sounds good? 
pearl drum
I'm about as confused as you are
I think it thought it was a fresh account cuz it automatically started the tutorial?
Or maybe I didn't log in through twitter correctly
loud kelp
I'm back, finished updating my IOS & the game finally works, thank god, I was really worried there for a second.
The update took to long.
dapper blaze
@sinful yoke it worked after I reinstalled it had to select my server avrora after I logged into Facebook account so I didn’t get intro
Ty for your help
topaz sky
Just saying idk how much correct this is but apparently ppl are having problems with the ios update on iPhone to 13.4 and 13.5 which can cause display problems if u want check more abt it just search on internet and update it if u feel it will be fine.
eager ridge
@spring grotto so are there any methods that you can suggest or recommend?
spring grotto
Unfortunately I do not personally. I'm sure there are some workarounds that you can check out on the internet though. Or if someone else here knows, they can tell ya
long kraken
Why can’t I start the game?
sinful yoke
what happens when you try?
long kraken
It kicks me out of the app
sinful yoke
assuming you're on iOS?
long kraken
Yes
sinful yoke
what model do you have and what update version is your phone at?
long kraken
I actually can’t tell because I’m dumb
long kraken
It’s 11.4.1
long kraken
Oh ok
ebon peak
What's with this update?
elder vapor
Known issue, restarting game might fix it
desert patrol
Tried, goes away for a bit. Then comes back on next login
desert patrol
Doesn't affect anything so not too worried. Just wonder if it was known
gusty sequoia
Hi i have an issue with "Fate Simulation" not unlocking
spring grotto
If it's a PR2 ship, there is not Fate Simulation for PR2 ships
gusty sequoia
it's mornach
After i level her to 30 the interface when back to 29/30
although the ship itself is mlb i cannot access fate simulation
and the cut scene did not appear
spring grotto
Hm....and you're sure you got her to 30? Can you try closing the app, waiting about 10 or so minutes, then relaunch it? Just to see if that changes anything
gusty sequoia
yup got the notification she is mlb for fleet tech points
and is shown as such in both fleet tech and on the ship itself in dock
ok it works after resetting
thanks
spring grotto
No problem at all
spring grotto
What's your issue?
sick wedge
I can't login in game with Twitter, i bind account to Twitter, when i try to login, i get error TW authorization failed 100222
Didn't played game few months
spring grotto
Where are you logging into Twitter at?
spring grotto
Gotcha. Just wanted to double check. And do you have the UID from your account?
sick wedge
Hm, where i can see UID ?
elder vapor
In-game, after you log in
spring grotto
It would've been in your profile in game. Do you maybe have an old screenshot of your profile?
paper tendon
Hello ;-;?
My game keeps crashing when I open up the app
I tried uninstalling and reinstalling it
sick wedge
Saddly, seem I don't have UID, account name was 1kzboy or Kzboy, server Aurora
spring grotto
@sick wedge Gotcha. You could try clearing the game cache, downloading the Twitter app if you haven't already, and restarting your device to see if that solves it. If it doesn't though, you will most likely need to contact customer support to check on the Twitter bind on your account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
@paper tendon If you're on an iOS device newer than 6/6s, make sure you're updated to the most recent iOS update (which should be 13.5.1)
autumn coyote
Why is the latest azur lane update telling me its at 2gb / 65.10mb and still going?
paper tendon
oh yikes, I gotta be in ios 13
spring grotto
@autumn coyote That's google play showing the incorrect update size for some reason(it actually is that big of an update). Unfortunately that's on their end so not sure why that happens 
autumn coyote
@spring grotto Cool I will let it do its thing then
sick wedge
Twitter app downloaded
verbal crow
hi tech support team , does it apply to class too ?
frosty knot
i need help making a anime discord server that is organized i have 0% on how to organize a server let alone make one please i need help
vast quartz
@verbal crow nope is just sortie for maps not comission, class, etc
half path
@vapid shoal Try updating your OS to the newest version if you haven't already, seems to be the fix for a few iOS users.
verbal crow
oh, thanks Nozo...
vapid shoal
@half path i will try
carmine hedge
@vast quartz Can you help me with it plz?
@outer badge can you help me with it mods?
outer badge
Help with what?
carmine hedge
I need to say with DM
rocky spoke
My game has been black screened and crashed on startup since the update 2 days ago does anyone know how to fix this
mild mountain
Just right before the update i was grinding for sp3 so i got the last ship suddenly the game crash so i log back in, there the server maintenance message after i log in suddenly my account got reset back to level3 i check the server is still Lexington but after close inspection the account say My name with number 2 behind it. right now is the maintenance i don't know if it will be fix after it
sinful yoke
did you ever bind your account?
mild mountain
Yes i bind it
sinful yoke
right now though I would suggest waiting until maint is over and check again just incase
fair jewel
When maintenance ends do we need to download that large file in the play store?
mild mountain
Ok i hope it got fix.......
fair jewel
Ok thanks. What's that update for? It's way too big for a non mandatory update
sinful yoke
the size is not displayed properly
fair jewel
I see
sinful yoke
you can thank google play for that one 
fair jewel
Well it's not the first time I've seen that
Just got me curious considering the file size
elder vapor
Apple shows 2.8gb last I checked >.>
sinful yoke
its not mandatory either
we were told number display may be off, but most notably we were told that iOS got an update
not that google play users got one, yet here it is
elder vapor
Oh I haven’t done it yet. Seems like it’s broken too much for me to even try it atm
sinful yoke
its not mandatory so you dont have to if you dont want to
deft escarp
I downloaded the game on a New Zealand AppleID, but I want to purchase things in game with PayPal. Could I just reinstall the game with a US AppleID, sign in and purchase gems using PayPal that way?
rocky spoke
Anyone know how to fix the black screen and crash on startup
mellow parcel
Clear cache?
elder vapor
What kind of phone, what operating system
sour olive
To recover an account do i need the UID?
arctic token
Good afternoon.I have a problem. Loading the main menu of the game is very long and nothing happens. I deleted the game and still nothing has changed. Can you tell me what to do?
rocky spoke
@elder vapor I’m on the iPhone 7 Plus
sinful yoke
what update version is the phone?
elder vapor
If you’re not on 13.5, update your OS and try again
ebon flame
It should work after updating your phone, I had that issue earlier.
inland lava
updated my iPhone SE (1st generation) to latest iOS and now the game launches again.
sage wyvern
I bought the Lucky bag but it gave me an error. It still charged me for the lucky bag though but i have Not received it. What do i do? 🙂
vast quartz
@sage wyvern please dm @obtuse rover about it thanks
sage wyvern
Okay thanks. Will do 
wide python
Download stuck at 2/41
brisk lodge
what about the update stuck ?
tall sable
Ever since last night (before the update), whenever I open the game, I get a black screen for a moment and the game crashes. I have tried re-installing and restarting my phone. Any other ideas?
drowsy bone
Same here
steel wind
Hi I have a black screen whenever I try to log in
west oyster
i have quick question that only a mod that can see the audit log can answer.
steel wind
The following shows after I log in
strange smelt
download stuck at 2/41
warm arrow
the update is taking soooo frenkin long