Last message I sent 1 hour ago
#tech-support
neat jay
neat jay
Can i get support here?
misty crow
if you have already contacted them on 1 platform, please refrain from doing so on another one.
since it only generates workflow confusion
neat jay
Ok, thank you for support!
nimble vortex
Hello! I am trying to find a way to contact Yostar about my purchase that was charged to me twice. I purchased the Night Out Lucky Bag which is supposed to be limited and can only be bought once. Can someone help me on this?
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support are in the bot message above 
spring grotto
slim widget
uhh
my Gascogne animation and riggings are gone
and she just slides through the tiles
pliant yacht
uh I'm having some problems, I log in with my facebook to my account, but it still tries to send me to Amagi while my account is on Washington?
nvm I'm just stupid all it took was to change the server manually
viscid cargo
Good day why in Dreams of Love and Peace only retrofit and not have book?
cyan hollow
Hey not sure if this is a bug or something, but is everyone getting like multiple international children's day mail, you know with the 1500 oil and such.
Just curious
elder vapor
Did you read the tweet in #game-news
cyan hollow
Oh
half path
EN strikes again.
cyan hollow
Lmao, oh well
worn oracle
so umm
I checked my email today
and I receive a refund
for the purchase of gems
why
sinful yoke
did you ever send a refund request in?
worn oracle
no
sinful yoke
if not, you may want to check in with your bank and contact customer support
worn oracle
It was when my gems never came in
despite having the receipt
and I contact customer support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
worn oracle
Am I allowed to dm gale?
sinful yoke
yes you are, but we urge all tickets go to CS email
misty crow
zilf you sure you didn't contact em?
worn oracle
no
sinful yoke
paper elk
Hey, my invitation letter to pick a SR ship bugged out when I tried to get zuikaku, there a way to fix this?
worn oracle
???????????
Yostar
I wanna repay
ffs, I think it's a bot
I'll wait for awhile and contact gale if absolutely necessary
around 30 mins
@misty crow
carmine hedge
My Daily Login Streak have been reset, even if i login everydays since 2 weeks
misty crow
it's a new month
misty crow
so it's a new log in chart
dusky whale
When my game on split screen it is paused, but in my friend phone its not paused when its use split screen ?
How to fix that pause in split screen
misty crow
impossible to fix
that's a device limitation
only xiaomi phones can run apps like that in split screen
dusky whale
No, i play black deser mobile on split screen and its not paused
My phone samsung S9+ and s6+
misty crow
Most games just don't run like that
only xiaomi can run 2 apps simultaneously in split screen and keep them both active without needing to focus on the window
whatever it is
nothing we can do about it
dusky whale
Thanks btw
hollow pendant
when i want to upgrade my fleet tech this happened, it says "Illegal Restriction", any ideas what might cause it?
spring grotto
Known bug where your fleet tech points are shown higher than they actually are. A restart could possibly fix it, but not a guarantee to keep it fixed.
unkempt cedar
I'm having a lot of network problems, i have connection but it constantly kicks me out
carmine hedge
@unkempt cedar perhaps your sim card on problem?
unkempt cedar
Oh, yhea i'm having problems with my telephone company. Alright thx, i hope i fix it soon
I thought it was AL probem cause arknights is working perfectly fine
carmine hedge
I need some help
I'm trying to buy the Night Out Lucky Bag, but it just keeps on either freezing my game or saying I have a system error
As you can see, I'm able to buy anything except for the thing I actually WANT to buy
I already resterted the game 9 times, restarted the emulator 3 times and fully restarted my PC 1 time
languid lotus
I purchased the trade license with my cash app card and the purchase went through but my gems didn’t come. I tried to contact customer service but nobody replied. What should I do?
spring grotto
When did you contact them?
sleek prawn
How do I find out which account I’m logging in with? I’m getting a new phone in a few days
spring grotto
Well, you just go into your bind method (such as FB, Twitter, or Yostar), and then log into the same server that you played on before, and you'll be put back into your old account
thorny valley
sorry I won a twitter event
but there is some technical problem
so who do i speak to resolve it ?
lament pumice
exchange pr ship prints when they reached dev 30
jagged crown
oooh, ok thanks!
worthy ivy
I cleared hard 8-2 to safe mode but did something change so that I still have to clear all the fleets before the boss?
cobalt snow
Clearing mode is off it looks like
worthy ivy
Oh I never noticed that. Must have accidentally clicked it. Apologies. Thanks for the assistance.
carmine hedge
I'm still having problems with in-game purchases, does this have something to do with NoxPlayer?
sinful yoke
can you please try on a phone? if not thats okay
but I'd like if you could open log mode so we can see why the error is appearing
but its very hard to do so on an emulator
subtle thicket
How can i delete cache and also for others is azur lane crashing a lot
subtle thicket
iOS
sinful yoke
you cannot clear cache on an iphone, what kind of iphone do you have?
subtle thicket
Iphone 6s
sinful yoke
support for iphone 6 and 6s was recently dropped following one of our maintenances
azur lane is crashing a lot for you due to that
fast ferry
spring grotto
You can't unbind Yostar accounts yourself
sinful yoke
customer support must unbind it for you 
spring grotto
You'll need to contact customer support for it
languid lotus
@spring grotto I contacted them at 10am (us central time) still no response .
cobalt snow
They operate on CN times and will typically get a response in a business week.
foggy dragon
is it okay to play this on two different devices with the same account?
cobalt snow
Yes, it is okay. Just make sure you bind correctly, and be aware you won't be able to access it simultaneously.
foggy dragon
Okay, thanks. Playing on PC at home is just better 🙂
errant gorge
Anybody know if theres a delay when buying packs?
I just bought the Night Out Lucky Bag for 30 USD and I haven't received anything yet, though the payments already gone through.
spring grotto
Did you check out your in game mail to see if it was in there?
errant gorge
Yeah, and its not there, as far as I know. Ive restarted the game twice now too.
Tried it a third time. Still no new mail.
spring grotto
Gotcha. Okay, in that case please do contact customer support and they will get your items fixed for you
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
errant gorge
Oof- It's unfortunate that an error occurred. Oh well, thats how things are sometimes- Thank you very much!
spring grotto
No problem at all 
paper owl
What do I do Yostar is not responding to my email already 2 days
sinful yoke
you wait
they take anywhere between 1-5 business days to respond, meaning mon-fri @paper owl
paper owl
Ok thanks for Response
errant vortex
I contacted to support team to get my account back on the 16th and I still my new account
cobalt snow
When contacting them, did you receive an automated email?
errant vortex
yeah
cobalt snow
Send a reply to that automated message asking for a follow up, it might get it back on their radar. If it continues to be an issue however, open a new ticket.
errant vortex
thanks I'll do that
junior kelp
Want to ask for the notification, why sometimes I get it. Sometimes I dont? And when I dont, it will only pop up when i enter the game? Anyway to make the notification always on?
cobalt snow
Notifications may be determined also by your phone's settings and power saving, so you may want to check your device settings
junior kelp
Notification is on. And the app is not in sleeping list. For example Facebook, even I close it I still get notifications... is there anything else I can check?
indigo vessel
just made a purchase for the pack and I didnt get anything from it :/
bright haven
lyric apex
I purchased a pack but didn’t get it.
sinful yoke
please contact customer support regarding your purchase issue @lyric apex @indigo vessel
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
lime crow
not sure if this right place to ask but, I want to ask about the Aniv art contest, is it neded to be on Landscape mode, or it can be submited in Portrait mode?
sinful yoke
it must be landscape mode
lime crow
ok, also are swimwear is counted as NSFW or no?
old pulsar
hi my friend is having a problem where the game keeps restarting every time they start a battle. how can this be fixed?
sinful yoke
what specific device do they have?
old pulsar
S galaxy j1
sinful yoke
can they try doing an asset repair in the ingame settings?
old pulsar
they tried but it didnt work
misty crow
please click the gear button in the top right to repair your game
misty crow
do you by any chance happen to play AL on multiple devices?
junior kelp
Nope. Jz my phone. I am using default phone settings
misty crow
unkempt cedar
I play in my tablet and my phone
unkempt cedar
Oh srry xD
vast quartz
@lime crow swimwear itself is fine, in generally speaking using our in-game art as standard is fine. There will be a FAQ soon to answer the common questions
spring grotto
You still receive boats from missions and what not even if your dock is full. Can you try sorting it by faction or maybe time joined and check and see if you see her?
junior kelp
hmm could you check your game settings
@misty crow notifications in the game all on
coral iron
Yo, excuse me. What should i do when random texts appears in AL game
half path
Can you elaborate on what you mean by ‘random texts’?
coral iron
It'd be faster if i show the screen shots. Is it ok?
What should i do when this happens?
half path
It's just log mode, you can close it by pressing the hide button on the left.
coral iron
Oh. Thanks 4 the help
cursive geode
i have an issue with my AL...i rented the St Louis skin and for some reason she doesnt appear in the secretary slot even when i did set her there
and now i cant click on anything without having a indefinite load time
spring grotto
@cursive geode Do a file repair from the title screen of the game. It'll be the cog wheel at the top right
@carmine hedge It's a known bug w/ tech points being shown higher than you actually have. A restart might fix it, but it's possible to come back
cursive geode
ok thanks
lost cradle
How big the ingame download?
When i re download the game?
hardy kernel
Heyo so I ave to reinstall the game because I can't update the game on the google playstore.
I ave to redownload the apk and stuff.
I didn't bind my account right? so is my 1 year of progress is gone?
frail gulch
If you deleted the app without binding then most likely
hardy kernel
yikes
hardy kernel
idk how to feel lawl . . . that stings
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
hardy kernel
ty
cobalt snow
If you don't know your UID, simply put that you don't know
hardy kernel
I still ave screenshots of my account I think I just need to look for it
tender lynx
soo I have the same issue as Davvie and in addition some portraits in the Archive are wrong
brittle warren
This app won’t stay open, unlike arknights, and I get a constant “connection to server lost, reconnect”. Any fix?
subtle thicket
Even if i delete my game as long as it is still facebook bound i wont lose my data right
spring grotto
Correct, it'll be safe
hardy kernel
I dont know how to use their Contact Support thingy. Do I reply to their mail or?
spring grotto
If it's just the bot email asking you to "Elaborate on the issue" when you've already given it all to them, you just need to wait for their actual, human response 
hardy kernel
ohhh, thank you!
carmine hedge
Is it possible to switch from what your account is binded with?
short tartan
This is probably not the best place to ask but... Is Dunkerque actually in the build pool on Sandy? I haven't gotten one nor seen it pop up in the chat at all. It definitely feels glitched....?
lament pumice
yes she is and she will not pop up the chat shes a elite not ssr
carmine hedge
Can someone help me with a failed trasaction on the game? I just bought the night out lucky bag and didnt receive the goods...
Where can I contact the support?
spring grotto
Just to check real quick, did you check your in game mail for them?
spring grotto
Okay, just wanted to double check. If that case, please do contact customer support. They'll be sure to get your items sent to your correctly
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
carmine hedge
alright, thanks for the help
full wadi
I will be doing that if tonight's patch doesn't fix a similar problem to that. I bought the lucky bag and have been having the constant crash reload bug. Did a reinstall and that didn't stop it. Have locked all my ships to be safe as well.
steady badge
Alright, will do. Thnks for the note
midnight marten
I have been trying to send a message on support on game for over 2 weeks since the pickup rate for victorious. I got every character. Multiple times. But not even once using over 100-200 cubes did I get victorious. Since then I've been trying to get victorious and I continue to not get her just the same repeats over and over. How do I get in contact with support for some kind of compensation cause it seems other players had the same problem.. and others had similar problem with other characters
lost cradle
How big the ingame download?
When i re download the game?
Im planning to get back? (2)
misty crow
Total should be 2.4gb iirc
There's no bug with Victorious
You wont get any compensation for poor luck
midnight marten
No bug? I just talked to someone who said there was a bug for Duke of York and they got compensation. Yet I got her 4 times and no victorious
Thats not bad luck that is something was wrong with victorious
misty crow
There's specifically a bug for Duke of York only
And that was only for the first 20 minutes of the banner
There's literally no other bug
It is just bad luck
midnight marten
I see your just aren't helpful. Guess ill have to find another way to speak to someone above you cause thats bs
misty crow
You can ask but they literally will not compensate you
Because there isn't a bug
Plenty of other people pulled victorious after all
midnight marten
Yeah i don't believe u
cobalt snow
You can check #trophy-room for posts, there's one from 5/21/2020 with victorious. Non rate up SSR's can be fairly difficult to pull, so it's not particularly surprising that you can go an extended period without getting a specific one. Your best bet is to just persevere or try to take advantage of wishing wells when they are applicable, but otherwise there is nothing that can be done here.
lost cradle
@misty crow so its 3gb in total oof?
misty crow
Yeah...
sinful yoke
if you want to put the weight back down, you can reinstall
elder vapor
Oh I have space. Was just sharing for smug
sinful yoke
but the game should be anywhere from 2-3gb, assuming it does not bloat up like yours is
gotcha
cobalt snow
@frail gulch please use #bot-spam for commands
frail gulch
Very well
wide python
Why is taihou skin like this?
outer herald
What's wrong with it?
wide python
You see that red spot?
half path
The one in the middle of her chest? Isn't that an envelope?
north shale
its supposed to be a red packet cause lunar new year
half path
^
wide python
Ah I see, but it kind of triggers me that the red spot (red envelope) is in her breast
north shale
never seen big-breasted women stash stuff in their bewbs before in media? 
that's what she's doing
anyways, i digress
wide python
Maybe she did that to seduce?
Do anyone had her skin I wanna know if they have the same problem as me
sinful yoke
it is not a bug
you can easily find answer by the way if you google for her l2d animations on youtube or as such
easier way to find out instead of asking around to hope someone else can confirm
wide python
I've checked on Ryuma Brunestud yt channel and the taihou skin he had has the same problem as mine
north shale
it's....not a problem tho? it's intended
as i said, it's supposed to signify a red packet or hong bao because it's a lunar new year skin
wide python
Ah okay
iron fjord
How do i vote for the art contest?
spring grotto
More information will be revealed during the voting period
carmine hedge
Is it possible to switch from what your account is binded with?
spring grotto
You mean switch what FB, Twitter, and/or Yostar you've bound w/? It is. There is an unbind option in the settings menu. Though if it's for Yostar, you will need contact customer support to get it changed
carmine hedge
end of maintenance?
bitter panther
I registered my account with twitter and then deleted the game some time ago. I redownloaded it cos I have more space and I can't login? It keeps saying "Login Unsuccessful!"
carmine hedge
You mean switch what FB, Twitter, and/or Yostar you've bound w/? It is. There is an unbind option in the settings menu. Though if it's for Yostar, you will need contact customer support to get it changed
@spring grotto Yea, I wanna switch from Facebook to Twitter
So can I do that without losing any data?
half path
Bind your account to Twitter, then unbind from Facebook 
carmine hedge
You mean unbind from facebook first
And then bind your twitter
I know how to do it but I just wanna be 100% sure that I'm not losing any data
velvet goblet
help me 
cobalt snow
velvet goblet
oh thanks
half path
@carmine hedge No no, Twitter then Facebook. You can't unbind from something if it's the only bind on your account without CS help.
half path
That's not really an issue with your in-game account, since you can have multiple binds at once.
half path
It could, yes.
half path
Watch as I get shot for saying incorrect things
carmine hedge
mellow venture
Is there a timer I can find for server maintenance to know when it's done. I just got back and it's still down so I dont know when it ends
misty crow
maint is being extended by 2h
mellow venture
random birch
So. Uh, I've got a oil/coin stack in form of unclaimed letters in my mailbox, and today I clicked on the "collect" button in the daily trading license letter, but for some reason like half of the letters got claimed, and now I have 6k oil over the cap. I am sure I didn't press "collect all" button, as not even pop up confirm window showed up. Any chance it can be undone? Should I contact in-game support, or it is hopeless scenario?
carmine hedge
I'm tryna bind my account to my twitter but it keeps telling me it's already binded to another account but I can assure you it's not
Kinda getting pissed off atm
hot bear
I can not log in to my account. though I have linked FB
on my new phone it just says "error: and I didnt catch the number"
azure path
Why did my secretary, Monarch gone?
spring grotto
Hm...try restarting the app and/or your device and possibly a file repair from the settings menu in game to see if that clears it up
azure path
I see, i will try it thanks
pale pine
carmine hedge
So, instead of connecting my apple account to my Azur Lane account, I created a new Azur Lane account with it, is there any way to delete this new account?
spring grotto
Accounts cannot be deleted no, but you can contact customer support to see if they can unbind your Apple bind so taht you can use it on your main account
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
Tysm
swift pine
Hi, friends. My friend doesn't know English, so I writing to you. My friend can't receive Oil from mail. Why?
rich void
can you just claim 1 resource from the mail that you want instead of everything?
feral axle
How I fix it?
spring grotto
Try restarting your app and/or device. If that doesn't work, try a file repair from the settings menu in game
grizzled prairie
Hey so I can’t get a seventh credit for The Manjuu Plaza, which in turn means I can’t get the Early Summer Invitation
spring grotto
You should already have it. Try looking for the envelope in your depot
echo vapor
Hi i just used about 999$ in the store on gems to then buy cubes and quick finishers om the light build but havent gotten little bel unit why is that is hers chance rate extremely low or non existent?
grizzled prairie
Oh my goodness, thank you. That was driving me crazy for days
cobalt snow
Little Bel is not on rateup, so the chances are going to be low
she's just been added, not rateup
echo vapor
Butt not getting her in 200 to 300 cubes
cobalt snow
there are no guarantees to roll anything in the game, so even 1000 cubes may not get you a specific ship in the end.
echo vapor
cobalt snow
The best bet is to wait for rateups/applicable wishing wells or to remain vigilant, if you keep using your daily roll on the light construction you should get her eventually 
echo vapor
Ok
cobalt snow
Have you tried relogging onto the google play account? Occasionally that will clear up discrepancies
Hmm. Is it the same on alt devices/emulators, or have you tried clearing cache while doing so (make sure to have your account bound)
Typically the issues with payment amount discrepancy are app store related, so I'm unsure of what steps you can take besides relogging/clearing cache on the app store app. It also may be an emulator quirk.
polar vale
I noticed my phone stopped vibrating the moment the battle ended. Is there a way to re-enable the vibration. I'm playing on ios
cobalt snow
There should be a setting that you can toggle for that
in options, I believe it's auto combat alert
polar vale
@cobalt snow it worked. Many thanks! I thought it was the pop out notification 
vapid linden
I lost my account I log-in using my Facebook account but everything is gone
Sorry for my bad grammar
Any solution for it?
Need answer ASAP
sinful yoke
please try logging into all of the servers
sinful yoke
were you trying to bind your account or log in?
were you trying to bind your azur lane account to facebook or login to your account using facebook?
vapid linden
Log-in using Facebook
sinful yoke
did you ever previously bind your account?
vapid linden
Yes
sinful yoke
when you bound it, did you bind it in settings or at the title screen
vapid linden
Settings
vapid linden
Yes here
sinful yoke
/checkbind 336017808
carmine hedge
Z23 Sensei
vapid linden
All of the servers are like this
sinful yoke
and this is the UID for your main account?
vapid linden
Yes
sinful yoke
can you try restarting your device, then relog into facebook and try again?
sinful yoke
sometimes very rarely, logging in is delayed 
and I hope its that situation, but you might need to contact customer support to find out if anything is going on
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
select any of them and tell them in the body text that you are in amagi, not the one you selected reminded them already n no change yet
warm ocean
Hello, I've been having this issue since quite a while and I thought it was gonna go away with the hotfixes but still there, it's the same error in all factions, any idea?
charred totem
i play on iPhone, and I get the manju loading often whenever i do something. any way to reduce or fix the issue?
misty crow
@warm ocean it's a known bug
@charred totem internet stability
warm ocean
@misty crow I see, thanks for the answer, can't believe they haven't fixed it yet
safe abyss
I play on iPhone and came back after a few weeks of not playing and my Baltimore is missing like i didn’t get it at all
wind wraith
pretty sure the latest update broke my phone
as soon as it was done my phone turned off and wont turn back on and yes its charged
kindred panther
idk where else to put this
is there anyway to get a free ring? other then the when when you start?
elder vapor
spring grotto
Aside from random freebies (such as anniversary celebration at times), there isn’t
elder vapor
Well occasional giveaways by staff maybe
kindred panther
proud smelt
Anyone know if Nox Player puts high demand on your broadband?
stoic crest
I tried to do B3 of fallen wings and got stuck on the loading screen
Just playing it from the memories repeats the same effect
Any tips on how to resolve?
stoic crest
Did that
Didn't resolve it unfortunately
I tried both repairing 2dlive assets and the regular files
misty oracle
finite oasis
need help pls, support??
misty crow
Is this about your account being frozen?
finite oasis
Yes
I'm scared I don't want to waste my all my effort that I had in the game
pls help
misty crow
What's your in game name even?
carmine hedge
i didn't really understand how the mini game work, I get 1 star per day so 7 in a week but how do i get 18 in a week ?
misty crow
How does one get 18 stars for Sandy?
Day 1: 1
Day 2: 1
Day 3: 1
Day 4: 1
Day 5: 2
Day 6: 3
Day 7: 9
It's 18 stars cos she earned 18 battle stars in ww2
Don't ask me why the the star distribution is so weird
carmine hedge
So it's normal that i get only 14 yesterday and one today
i don't have to play the minigame 7 times a day right ?
misty crow
So that's normal
finite oasis
T_T
misty crow
Accounts aren't frozen unless you've tampered with the game
finite oasis
I have only played the event normally / hard
I have no reason to cheat if I even put money on the game
rustic quest
My account has been frozen. What do I have to do now?
finite oasis
please help
misty crow
You can contact customer support if you think your account was unfairly frozen
finite oasis
how do i contact him
misty crow
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
finite oasis
so here you can't help me?
misty crow
no
finite oasis
thanks
carmine hedge
what is wrong with the % ?
half path
Nothing, that’s how it should be? 
vapid radish
I dont think this is a tech issue but my loading screens seem low quality while the rest of the game is higher quality and clear. Anyone know is this is normal?
stark coyote
Where is the anounced Promise Crate? I don't have it in my store.
north shale
it's under Packs
stark coyote
I know where it should be. I already checked all the possible shops. There is only Daily Supplies Pack and nothing else. And yes, I'm sane 
north shale
it's there for me, the very first one too
stark coyote
vapid radish
I dont think this is a tech issue but my loading screens seem low quality while the rest of the game is higher quality and clear. Anyone know is this is normal?
?
misty crow
@vapid radish what you mean by low quality?
@stark coyote
If it's not there, it means it's been purchased already
young needle
how come the skin i Received isnt showing up? instead...it required me to buy again using Rubies
young needle
misty crow
@young needle
misty crow
because you got a different skin instead?
misty crow
yes?
young needle
oh, damn, then what did i received...lol *ked up haha
misty crow
i mean
try scrolling to the left?
maybe dido, littorio or st. louis
oh
wait
nvm
hammann
you got hammann's skin i think
btw ping hai and forbin, there should be hammann
and well sussex who is still there
young needle
oh cool, thanks found it, should of read before click stuff haha
vapid radish
@vapid radish what you mean by low quality?
well, blury kinda and low resolution
misty crow
could you take a screenshot to show it?
vapid radish
sure
young needle
misty crow
carmine hedge
can AL make feature to change server? just like:
i want to change my server sandy > avrora
misty crow
unfortunately there's no way to do so
carmine hedge
umu okay thanks for the info
stoic crest
Loading screen for the cutscene "Crisis" of Fallen Wings is still stuck
Even after I reinstalled yesterday
It seems to be only that one, since the rest of the cutscenes play without issue
vapid radish
misty crow
could you report it as a bug @stoic crest
DM @fair shell with !feedback to report it
stoic crest
Wilco
vapid radish
the lines on that pic are jagged etc
misty crow
what device are you using?
vapid radish
nokia 6.1
zealous trout
Hello, it says my account is frozen can I get someone to help me please :(
spring grotto
If it does strictly say that your account is frozen, you will need to contact customer support directly for them to get more information on the situation, sorry to say
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
zealous trout
It says to email them or reach out on Discord. So I did both
At least on their site
But okay :( I shall wait
calm verge
Hello, Im trying to unbind a twitter account from my azur lane and I cant because I deleted the app and now I cant unbind
Can I log back into my account through my Yostar account?
spring grotto
If you bound your account to Yostar while you were still logged into the account, you can get back into it through Yostar, yepp
calm verge
Alright cool
I want able to unbind my twitter account through the other Azur lane account
It kept saying error to unbind
Is there another way?
shut orchid
Is there any way to increase the game resolution?
acoustic crater
i didn't get double amount of gem on my first purchase, what should i do?
warped root
Just got U-81 from my wishing well and she isn't appearing on screen when I go to my dock
dull hinge
i always get network errors when playing. any way to fix this?
feral axle
I am stuck at loading screen
wind wraith
the game bricked my phone wont turn on anymore now i got to buy a whole new one
vapid radish
bruh
fickle belfry
Err unicorn haven’t updated her dialogue even though she got the skin already (oathed before skin arrived), any ideas how to fix?
spring grotto
Well first make sure you have your voiced files completely updated in the settings menu in game and restart your game after that
fickle belfry
Audio update right? Updated and restarted(twice) but still the same
spring grotto
Which lines are you referring to specifically? Its possible there isn't an update for those particular ones
fickle belfry
All of oath lines
It’s still the standard lines
Unicorn’s
Nvm crisis averted, not included to the update. Why did the wiki updated it tho..
gleaming talon
is there any way to disable the grey bars?
i'm afraid that they can cause burn in
astral flame
Hello. I wanted to know if it is possible to return event currency through support? I accidentally bought the wrong one
spring grotto
@gleaming talon Sorry for the late response, there is not, sorry to say 
@astral flame There is not
gleaming talon
well i'll have to play in a dark room all the time then 
potent agate
hi I have a question, how I know my UID of azur lane account?
spring grotto
It'll be in your profile in game. Where your select your secretary
potent agate
my account it's frozen I can check
spring grotto
Okay. Unfortunately you won't be able to get it then unless you had it written down or screenshotted before. If you need it for customer support, inform them that you don't have access to it
potent agate
okey thank
dusk fox
hi i need some help
for some reason its saying i have 0 credits left when i was doing the login each day
dusk fox
i checked my inventory and it isnt tehre
echo loom
Hmm, thats weird
echo loom
No problem
tidal egret
hello sorry for the bad english,
I recently bought French weapons in the exchange but I can't find them in the depot
echo loom
Blueprints or the weapon itself
elder vapor
Shop purchases are the blueprint, so you have to craft it still
glad yew
hello I lost my account due to forgetting to bind it before switching device and now I lost everything I can give detail just dont know if I'm in the right chat
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
@glad yew
glad yew
alright ty
potent agate
one question... I don't know my UID and I can't checked cause my account it's frozen any help?
misty crow
Then just say you don't know it
potent agate
okey i'm in yostar helshift.com and I can't send the contact issue, cause it's obligatory to write the UID
misty crow
Just put a dash or I don't know?
rustic quest
I have sent my issue to the azur lane support team, but there is no answer yet. Should I send one more time?
misty crow
When did you contact them
paper owl
Hello, I have sent a email to Yostar still not getting Response its already 4 days
rustic quest
about five hours ago
sinful yoke
it takes 1-5 business days to recieve a response
misty crow
The expected response time is 1-5 business days
sinful yoke
this means they will not reply on weekends
misty crow
@paper owl assuming you sent on Monday if they don't reply by next monday, you can send a follow up since it would be 5 days already
rustic quest
I will wait until they respond
paper owl
Oh I sent it on May 31. Which means its already 5 days
paper owl
So I wait till monday?
sinful yoke
yes if they dont respond by then
paper owl
ok Thank You
grave blaze
So hey I forgot my secondary password.. I don't even know why I set one but yeah I forgot it. Is there anyway to revoke it?
misty crow
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
misty crow
You'll have to contact customer support
grave blaze
Via email right? How long do they usually take to reply? In the first Email that I send should I provide my credentials or wait until they ask for it?
sinful yoke
they respond within 1-5 business days
burnt valve
Is there something happening in the game right now,cuz i cant get past the loading screen,it just stops there,pls help
grave blaze
Oh okay thank you
celest ibex
i emailed support around 3 weeks ago about mistakenly scrapping a gun but haven't received any response
sinful yoke
@burnt valve can you send a screenshot?
@celest ibex please send a followup response by replying to your original email to them
burnt valve
celest ibex
i've sent 3 followups
sinful yoke
when was the last followup?
celest ibex
june 2
burnt valve
Ive reloaded the game multiple times now but it still stuck there
sinful yoke
@burnt valve firstly try clearing the app's cache and restart your device
burnt valve
Ok
Ok so i restarted my device but it still wont work
And cleared my cache but it still doesnt work
What now
sinful yoke
is your account bound?
jagged crown
if i may ask, what's with the hard cap for claiming mail with oil in it? is there any reason for it existing?
burnt valve
Yes it is
@sinful yoke if I delete my game with my account bound can i get my account back
sinful yoke
yes, you will need to reinstall
burnt valve
Ok cuz i dint want to risk my progress
sinful yoke
if you need to know how to log into your account, check the pinned messages and follow step 4-5 on account binding/logging in
uneven oxide
This is normal right?
frigid hatch
Can't upgrade
misty crow
@frigid hatch known bug, you actually have less tech points than indicated
@uneven oxide does restarting fix it?
dim storm
My account has been frozen and technical support is not responding. What should I do?
modern urchin
Does Trade License stack?
elder vapor
You can only buy a new one within the last week. If and only if you buy it on the final day you will get two mails for it. Otherwise it just extends it
modern urchin
Oh yea, that's what i meant. Does it extend to 60 days if i buy it twice?
elder vapor
You can’t
You can only buy a new one within the last week
37 days or so is the maximum it goes to
modern urchin
Gotcha.
grave blaze
Hi I got an email back from the support team it says do not reply below this line but below said line says I need to elaborate. I thought "I forgot my secondary password." was clear enough but I guess I have to elaborate on it more?
glad yew
hello so yesterday I sent an email to customer support and they messaged me telling me to elaborate on my inquiry (the auto message) but they say not to reply below this line. What do I need to do, do I click on new message and send them a new email to the same adress or do I just wait?Edit: I already sent them a message by replying but I hadnt read the 'not reply' part. I'm still not really sure if I did the right thing tho.
glad yew
ok si I sent them an email and they sent me this
Is it just an auto message cause I already sent them my name the server and my commander level as well as my new UID (not the old one cause I don't remember it). Do I have to send another email again?
vapid linden
After I sent details about that I never get a mail from them again
It looks like they ignore the bugs I currently experiencing
Three days of not playing Azur Lane
glad yew
well its says it can take up to a week so maybe they just haven't gotten to your case yet
good luck on your account recovery
vapid linden
Lol I am getting late in current events
I will quit playing Azur Lane if they didn't response to my replies before Sandy Kai event is over
rustic quest
Yep, I will also abandon the azur lane if the sandy kai event over and I don't finish it
tight vortex
My build queue is glitched out, and I havnt been able to build any ships for the last week, thought it would sort itself out, what do I do
The complete ones cant actualy be complete either which is very strange
tight vortex
Well not realy much I can do tried restarting the app and finishing them but didnt work@echo loom
echo loom
Hmm, that is very peculiar indeed
tight vortex
Anything you can think off that will help? @echo loom
slim charm
@sinful yoke how can i login to another account without reinstalling the app?
edit: nvm, i just need to download the official FB app so that i can switch in between
tight vortex
Dont you just press the corresponding symbol on the start up screen before selecting the server
@slim charm
echo loom
@tight vortex hmmm, i dont really know, the only thing i know would be data repair, dunno if that would actually do anything
glad yew
is it possible to recover an account that wasnt binded to anything using support?
worldly widget
So..I have my account bound to my yostar/facebook but when I was forced to uninstall/reinstall because an error wasn't letting me log into the game, it isn't recognizing that now.
It keeps trying to make me create a new account even after attempting to bind my account. Is anyone able to help?
slim charm
Dont you just press the corresponding symbol on the start up screen before selecting the server
@tight vortex just need to download the official FB app to switch in between accounts
if not downloaded, when u click the fb login option, fb will ask u permission to login.
not show u the "login ID and password" option
dull hinge
is there any way to stop constant connection errors?
verbal crow
hi tech support team , need assistance ... im asking for friend here since he didnt have discord account ..
so my friend is returning player , he got new phone and just install AL .. and this is what appear after he open AL ..
stone swift
Is that supposed to be like that even though i fully played through the event at that time?
north shale
there's 2 entries for Royal Maids
this is probably the first one, try scrolling down abit more and you'll see the second one which is the run we got
wooden hinge
Sorry if that is not right place to write stuff but i bought a pack and it says i should get 2x oil reserve 1000 but i didn't get it
dusky fossil
halp , i just install AL again after hiatus ... when i open AL it goes like ss above ...
moshi moshi ~ ...
glad yew
guys I know I asked this earlier today but when I send my info to yostar support they send me this:
do I send my info again or should I just ignore it
spring grotto
Send it again if they ask for it. That seems to be a human response
glad yew
I don't think it is they send it second after I send my email and its everytime
what I'm worried about is if they dont read the email if you send it not in a specific way
should I send the info of both account? like the old one and the new one?
uneven oxide
really late for the issue I had last night but restarting the game still gave me the red question mark
spring grotto
@glad yew Old and new
glad yew
I see, thanks for the info hopefully I'll be able to get my account back I really like this game and I don't think I'd have the ambition to start from 0 again. Have a good day 🙂
spring grotto
No problem and you as well
glad yew
Oh and btw yeah it's an automatic message they sent it again and I legit gave them every bit of info they ask for when wanting to recover an account except my old account UID which I don't remember.
spring grotto
Huh 
Maybe they changed the format of it or something. Usually the auto bot response is different than that
solar gull
Oh boy another purchase where I didn’t get my items, getting tired of contacting support
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
glad yew
well they also sent another message before you might be talking about that one :
gleaming panther
why in the initial loading of the game did you put all the factions except the Sardinia Empire? please add it because it is still a valid faction of the game and it seems a bit of an exclusion
zenith forge
that sounds like something you can tell them in #game-feedback
misty trail
Please pay for access to dorm coins
Sincerely, EA
Restarted game and helena’s coins disappeared
echo loom
@misty trail i experienced the same thing, it is a bug, and a simple game reload fixes it
echo loom
😳 😳
median verge
I'll ask here first I guess
I have an... odd bug? Azur Lane won't see my updated google play balance
It says it's empty but I can see a balance everywhere else, and it's the correct account.
Any way I can force it to update?
cobalt snow
Try reloggging the play store account/clearing its cache or data
median verge
how do I relog the playstore account from within the game?
Every other game sees the balance properly and the play store itself sees it
cobalt snow
You have to do so on the playstore app
median verge
You can't just log out of your account on the play store
cobalt snow
If you have multiple accounts, you can. I believe it's done by going to manage your account on device and removing it. Alternatively, you can try deleting the cache/data as I initially stated
median verge
clearing cache on azur lane didn't do anything
deleting the data I'll do that some other time
I cannot understand why doing anything to the play store would fix azur lane if azur lane is the only issue
cobalt snow
It's deleting the play store app cache/data, not AL
median verge
You're gonna need to explain how that fixes azur lane when every other game I have doesn't have the issue
cobalt snow
Play store can get desynced with al occasionally, relogging/deletion seems to fix it
median verge
so how do I delete play store? Hold on it and delete local storage?
then relaunch it?
cobalt snow
Yes, that's what others have done to fix it, at least
Android should also have the specific delete cache/data buttons
vapid linden
The tech support of Azur Lane is active?
sinful yoke
do you need help?
vapid linden
It's like I already sent maybe 5 times about my problem
Three days passed still nothing
sinful yoke
they take 1-5 business days to respond
vapid linden
Ohh tnx for info
sinful yoke
sending to them multiple times may cause it to take longer for a response so try to not send any followups until after 5 business days
vapid linden
Understood
I hope they will fix it before Sandy Kai rerun is over
If not I'll quit
cobalt snow
good to hear
rustic quest
Should I return my account information to the azur lane support team, I submitted it once before.
cobalt snow
If it was the first automated response there isn't usually a need, but if this was done after that in the same email chain provide the info they ask for.
ember pilot
Hey friends
I can't log in using Twitter, gives me an error
100222
Hmmm this is really confusing
It's letting me log in but my main save seems to be gone...
sinful yoke
can you try logging into all servers?
ember pilot
That put me in the tutorial
It seems my main account got overwritten by the other one somehow
Any ideas? I am officially concerned about my waifus
sinful yoke
all servers put you into tutorial?
sinful yoke
do you have the UID of your main account?
ember pilot
No :(
rich apex
after updating, my AL cant launch and stuck at that screenshot
ember pilot
I only have the name
rich apex
hello, anybody can help me?
sinful yoke
@rich apex is your account bound?
rich apex
yes
sinful yoke
@ember pilot when you bound your account to twitter, did you bind it in settings?
@rich apex you will have to reinstall unfortunately
rich apex
:(
rich apex
is there any other way excepts reinstalling?
sinful yoke
if you login to a social media without a bind, it will make a new account with that social media
but that shouldnt be the case since you have 2 binds on it
you may want to contact customer support to find out the status of your account since none of the servers have it, it sounds like some error went through regarding binding and logging in @ember pilot
@rich apex unfortunately there isnt
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
ember pilot
Oh my
sinful yoke
their contact information is above if you need it
ember pilot
Are-are my waifus dead?
sinful yoke
account recovery is possible so dont worry too much
rich apex
@sinful yoke Ok sankyuu
ember pilot
Alright thank you
carmine hedge
Hey! So, I am on iOS, and I'd like to restart the game on a specific server but every time I download and redownload the app, my progress still remains there. What should I do?
cobalt snow
You want to restart on the same server that you already had progress on? You can try binding on the title screen with a fresh bind method, and it should get you a new bound account/progress, but if you want to use your old binds you would need to go back and unbind them manually.
carmine hedge
Yes, I'd like to restart on the same server I already had progress on. How do I do one of these fresh bind methods?
cobalt snow
On the title screen, before server selection, click on one of the side options for binding (FB, Twitter, or Yostar)
cobalt snow
np
upper rain
can somebody tell me if i can unbind yostar account from my azur lane account?
elder vapor
You have to contact tech support, cannot do it yourself
upper rain
Can you please tell me how to do it?
sinful yoke
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
sinful yoke
@upper rain 
rancid pollen
Click upgrade
I restarted the game and the bug disappeared and now instead of 915, 767
wheat hollow
2nd time today....... help
little stump
Anyone know how to fix it being stuck on the loading screen?
knotty hollow
Well I encountered a bug to on the 5.0.8 update and email didn't work for yostar so hopefully you can help when I try to load it shows the logo then black screen and never loads the game and idk what to do tbh.
median kelp
uh my emulator(mumu) broke after a solid month of good performance and after i started azur lane any ideas why?
runic saffron
https://media.discordapp.net/attachments/293075747877421057/718853802630971402/Screenshot_20200606-174727_Azur_Lane.jpg?width=1429&height=677 How to fix? reload don't help
median kelp
@runic saffron try reinstallation if your account is binded
zenith forge
errr, i prefer to do repair gamefiles first. @runic saffron
@median kelp make sure you enable VT
median kelp
it is
zenith forge
what's the current one?
median kelp
idk
zenith forge
@wheat hollow @little stump make sure you both have stable internet.
because there's an issue where someone here having like 50MB/s but they can't connect because their providers are like timed out every few seconds.
runic saffron
how to repair files?
zenith forge
it's on ingame settings
or, you can access repair gamefiles on login screen, top right ⚙️ icon
runic saffron
Setting/audio - rapair?
median kelp
still stuck at 30%
runic saffron
oh, it just sound repair, ok, found it
zenith forge
@median kelp i'd suggest to initiate reinstall
if there's nothing changed, then try to install AL on different emulators
runic saffron
that was from phone picture
half path
SE40's not a file issue though 
The game just thinks you have more tech points than you actually have. No official solution as of yet, so restarting the game and praying it temporarily fixes it is the only real option.
runic saffron
oh, so it's bug
zenith forge
runic saffron
Devs know about it?
half path
Yep.
median kelp
and guess that mumu is as good as dead
also i tried nox and it cant install azure lane any ideas why?
wintry comet
not sure where to ask as al.cs@yo-star.com keeps rejecting my emails
but I have an issue with a store order and not sure who to contact
median kelp
tried pinned
wintry comet
yea there is nothing there
spring grotto
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
you can try their helpshift website
wintry comet
unfortunately this is a merchandise store order
not an in game one
contacting al.cs@yo-star.com gives me an rejection for spam?
misty crow
merch order has a completely different email address
al.cs3@yo-star.com
though if your email is being rejected for spam, it might be your email provider even
wintry comet
did not get rejected (yet) hopefully this is the one
hollow inlet
not sure if this belongs here or no but do SR ships acquired from hard mode count towards a seaborne explorer medal completion?
because I think I'm experiencing a bug
spring grotto
That's more of a question for #gameplay-help as this channel is for technical issues
vivid plume
Oh okay
rugged horizon
why can i log not join to server, in last login is work
sinful yoke
repair assets in top right corner @rugged horizon
lavish sequoia
Hello, I’ve been having this loading issue ever for the longest time ever. By going off the app, the loading symbol goes away, but if I left it there to load, it typically kicks me back to the login screen and says “server maintenance” 
sinful yoke
dont spam click it and it should be fine
pressing too many times will cause loading like that because you are sending too many requests in at once
median kelp
anyone use Phoenix OS before?
midnight kindle
so..Im not getting the mission done for the awakening to 115
I already awaken lots to 115 and still hasnt cleared...
lavish sequoia
Even if I don’t spam click it, it still happens
sinful yoke
have you restarted your device lately?
sinful yoke
@midnight kindle when did you get them to level 115? the awaken to 115 does not complete for ships that were awakened to 115 before the quest was put in game
@lavish sequoia can you try doing a file repair in settings?
lavish sequoia
Oki I’ll give it a try!
midnight kindle
just now
glad yew
is it possible to recover an account if I don't remember the UID ?
upbeat berry
is it possible to recover ships accidentally scrapped?
median kelp
@upbeat berry i dont think so
upbeat berry
ty
spring grotto
@glad yew It is, but you'll need to contact customer support for them to help you get it recovered
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
spring grotto
contact options for customer support
glad yew
yeah I did that already just really anxious about if I'll get it back
stress level has been throught the roof for the last 2 days
spring grotto
Well they can help you recover it as long as you remember enough information about your account for them to find it, no worries there. And it is also the weekend and they only work on weekdays so the earliest you'll receive a response will be Monday at most
glad yew
yeah I gave them every info they asked for both account except the old UID and I can give way more if they need to check if it's really my account
glacial scaffold
anyone know why my azur lane wont open on bluestacks
spare inlet
Ok so I binded my account but when I went to put it on my new phone so I didn't have to go back and forth it made me start over again. My stuff is still on my old phone so I was wondering if maybe it has something to do with different phones since this is a Motorola g6 and my new one is a Samsung a20.
spring grotto
Make sure you're logging into the correct server (such as amagi, sandy, etc). Your account stays on the server that it was created on
fallen haven
Is there a certain room that one needs to enter the club join commands?
charred cloak
SO I just bungled it, similar to Spartan there. Went to install stuff on the new phone but couldn't remember twitter login info.
Went to the old phone and overrode i guess the auto-login with the twitter credentials with the Yostar account I thought I had created, but it opened into the tutorial. Yes I was on the right server
The simplest solution is to contact yostar support (i have a recent screenshot of all relevant account information) to migrate my account to the yostar login info and just let my girls starve until whenever they get back to me?
vapid linden
New event is near and I still cannot play
No response also from tech support
3 days no response from them
I want to know if it's normal
cobalt snow
They take a business week to respond, and it's the weekend
If it's been 5 business days without a response you should send a follow up, but don't expect any until at least the weekend is over.
vapid linden
I'll send one tomorrow
sinful yoke
you should continue waiting
cobalt snow
If you send additional requests it will only clog up their backlog and possibly delay a proper response
sinful yoke
sending a follow up this early will send it back to first come first serve, meaning you will have to wait lonfer
cobalt snow
you should respond to the automated email that you received only if it exceeds a business week.
vapid linden
I got an automated email from them and I replied
Maybe 3 days ago already
Okay I'll wait
sick granite
pulsar bluff
hi guys, any idea what illegal restriction means?
am i dealing with illegal firearm warships here?? or are the shipgirls just underaged
zenith forge
@pulsar bluff
pulsar bluff
ahhhh okok ty man @zenith forge
swift verge
Hello, I've been receiving several notices of network errors when trying to login even with 4g+ data. It can be fixed by restarting the game but it's getting way too annoying if I have to do that every login. Can anyone help me look into it?
zenith forge
well, that happens everytime you have "unstable" internet.
AL is playable even in 100KB/s as long as you have stable connection
swift verge
That's weird, I'm able to load YouTube videos pretty fast with my 4g+
But when it comes to AL I have network error
It's the only game that's giving me this problem
zenith forge
if you're not sure about it, try to tether your internet to your PC Device and then try to run a ping test to make sure you don't have any internet high spike ms / request timed out
or just try to run a VPN and see if there's any difference
swift verge
Hmm ok I'll try it thanks
sly iron
Hello Yostar #tech-support, I play on Sandy server. I've spent $200-300 trying to get Le Temeraire, I strongly don't believe she was added to light construction or the standatd base pool. In my quest to get her I got about 10 Sandy's, 7 Swiftsures, 5 Avroras, 3 Belfasts, 4 Sirius, 3 Little Bel, 3 Z18, and roughly 2-3 of many other Elites. Could you please run a test to see how many tries it takes you to get her?
zenith forge
@sly iron I believe they didn't do something like that.
You can ask people in #gameplay-help or #al-general to make sure about it.
sly iron
@zenith forge Please stay out this conversation it's for tech support only. I never accused them of doing it delibertly. Some times errors can occur making it seem that way. That's why Iam asking them to run a test.
zenith forge
Who said you accused them?
sly iron
@sly iron I believe they didn't do something like that.
@zenith forge
zenith forge
I got my Le Temeraire from light build anyways.
In case you need informations, there you go. If you still not believe what I say, go ask other people.
There's no track record about #tech-support or the staffs doing a test run about "is this ship actually exist because I spent X and not getting them". For further informations I'll let @sinful yoke answer it.
craggy geyser
Hello #tech-support , can you play one account on both iOS and Android, and will your account data be saved and transferred? I searched on google and saw many different answers so I am bit confused. Please help me, thank you.
zenith forge
@craggy geyser Yes, you can.
But you can't login at the same time on different devices, that's it.
I play on 3 devices though, Android, iOS (not for too long), and Emulators on PC.
craggy geyser
Thank you @zenith forge one more question tho, will I be banned if I do play on both iOS and Android? I know it doesn't work in Chinese Server, so I just want to make sure.
zenith forge
You're not gonna get banned just because you play on 2 devices. Most of the time I've seen people play on 2 devices though, phone & emulators.
craggy geyser
Also I am playing on a iOS phone rn and I want to transfer my data to an Android emulator
Ok, thank you @zenith forge
zenith forge
Just make sure you always have access to the social media you used to bind.
craggy geyser
👌
zenith forge
and keep a screenshot of your Azur Lane profile.
you know, in case you lost it. Always good to have a backup plan 
craggy geyser
Ok, Thank you
viscid rune
Hello, I bought gems and they do not come, I need to write to support by email? #tech-support
viscid rune
can you help me? X) @zenith forge (Sry for ping)
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
viscid rune
They don't work on weekends?
sinful yoke
they do work on a first come first serve basis so you will get a faster response by sending a ticket now instead
viscid rune
sly iron
they do work on a first come first serve basis so you will get a faster response by sending a ticket now instead
@sinful yoke where or how do I send a ticket?
half path
/techsupport
carmine hedge
If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at al.cs@yo-star.com
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.
half path
One of those two options there
misty crow
"hide"
rose leaf
Oh ok
Thanks
I was panic back then
opal lodge
I've been trying to upgrade this for awhile but when I go to upgrade it..
This happens.
echo loom
Game reload usually temporarily fixes it
opal lodge
Hm. Alright.
carmine hedge
@misty crow Can i ask that in this channel have that sharing my desktop to show game?
Just ask not whining
fickle quartz
can i ask about emulators here ?
carmine hedge
I’m getting this error about verifying my payment info but when I click continue it just shows me my payment info and doesn’t actually give me an option to verify everything. Is this an issue with the app or something on Apple’s end?
spring grotto
That's from Apple, sorry to say