tech-support

[sinful yoke]

their contact info is above

[pastel field]

thank you, i will contact them via the form ^^

[slim shale]

thanks

[digital sleet]

Any idea what is this and how to fix this?

[sinful yoke]

repair assets in top right corner @digital sleet

[digital sleet]

Thanks

[plain hull]

Had infinite load on a loading screen and was suggested to reinstall, but now all I get is this. VPN doesnt do anything. Any help?

[compact anvil]

uhh so when i try to update it just says try again everytime

it downloads once then stops and says try again

[charred venture]

Can someone please tell me why I cant her Nimi's additional voice line when sortied with Z-25? I know it has been voice acted because it is in the wiki, but when she goes to speak it just a text box shows up?

[rich void]

is there any bug or error that can mess with an account's drop rate? cause after the Iris rerun update the rate everything i do is atrocious.

i know this game is RNG based but this is unreal

[solar talon]

Uhhh its a bug right?

[quasi lintel]

Help me?

[azure stratus]

Oof

[long elk]

try relogging into yostar

[quasi lintel]

@long elk i already restart the game many times

[long elk]

press yostar

send email

verify

unless you didn't bind your account with yostar

idk

[quasi lintel]

I bind with twitter

[rich void]

are you sure info is correct?

[long elk]

hmm

dunno then

[main lance]

Did you try logging in with twitter directly after the failed attempt? I have to always do it twice.

[quasi lintel]

@main lance yes, maybe i will try it again

[main lance]

Make sure directly after and maybe a third time if the second fails too.

[half path]

TW100222
Hell, that’s a troublesome error code.

[visual pumice]

Wut happen my point 😭😭

[main lance]

The timestamp on the photos show that your points increased.

[rich void]

@visual pumice can you pls stop forcing them to figure out your troll pls. We can clearly see you have 63 Kitakaze in 2nd pic and 65 in 1st pic. Stop trolling

[visual pumice]

@rich void

I not jocking see now point is 124

[rich void]

just visual bug

[half path]

It's a known fleet tech bug. The lower amount is the amount that you actually have, the game just thinks you have more.

[hidden dock]

i still have not gotten my things from the ar event when are we supposed to get them

????

[rich void]

they will announce when you get it later

[quasi lintel]

@main lance i try 5 times, it still not working

[main lance]

The only other thing I can think of is that you have the twitter app installed and currently using the active account in that app for authorization.

Other than that, the actual support people here would likely be a better help, especially with that error code (Google returns nothing for me on the error)

[quasi lintel]

@main lance oh, i switch my account in my twitter, now its working

Thx

Sorry, i dont know that

[arctic field]

Hello!
Multiple images are being displayed as "white/blank images" in the gallery. Please advise, thank you.

[sinful yoke]

to fix that you must reinstall @arctic field

[lavish torrent]

Is this another visual bug (and sorry if already reported). It's also reflecting me as having 101.1% collection too.

[obsidian crystal]

when i buy a gem pack for the first time, do i get the bonus gems + double gems for the first-time purchase or just the double gems?

[spring grotto]

The first purchase will just give you the 2x

[arctic field]

@sinful yoke thank you

[mossy sluice]

Still having that glitch with the tech points. And this time i did not get any new or duplicate eagle union ships. This is starting to become annoying. Would uninstalling and reinstalling fox it? Or will i have to wait till another update?

[sinful yoke]

it will have to be fixed with an update

[tidal pivot]

i tried emailing but it got bounced back - is there a way to unbind the email address/yostar account?

nm copy pasted wrong email

🙂

[brittle briar]

I recently purchased $19.99 worth of gems but never got any of the gems. How do i either get a refund or get the gems?

[spring grotto]

Please do contact customer support and they can get your items for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[spare smelt]

when i play AL from iPhone the game seem to crash while in the event stage, as in fighting one of the enemies almost 6 times.

Doesn't seem to crash while doing daily or campaign maps..... maybe sometimes during exercises. Any ideas why?

[sinful yoke]

your device sounds outdated

what iphone do you have?

[strong raft]

Hi, i am wondering, since i just went back to download the game and it had been about a year i believe or less since i had played the game,may i know what happen to my account as i did bind it with google and now i do not seem to get the option to retrieve my account?
I have not played in a long time so i have no idea what i own.
However, i do know i did play the game for quite a bit and had i think 5 SRs'. So may i know if there is any way to get them back? It would be better i i got my account back too.

[half path]

Google? AL never had the capability to bind with Google accounts

[strong raft]

Really, cause i thought i did connect it before

But if it is not google, then i do not think there is a way to get it back?

I had try the other connect back but it makes me go back to tutioral.

*tutorial

[half path]

If you know the UID/account name and server, you could shoot customer support a ticket and see if they can help you get your account back.

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[loud verge]

Hello, what am I supposed to do about this?

[half path]

@loud verge Try restarting your game

[loud verge]

I already did

[strong raft]

Ah,i see thanks for clarifying, but it has been so long thay i have fogotten what it is called.

[loud verge]

Been having this bug for a week

[half path]

Since this bug doesn't affect everyone the same way, and if it hasn't been 'fixed' with game restarts, you'll probably have to wait for an official fix.

[loud verge]

I see, well I'll wait

Thank you

[half path]

@strong raft Unless you have any sure-fire way of identifying your account, I don't believe it's possible to recover it unfortunately.

[strong raft]

😫 I see....ok thanks anyway.

[sinful yoke]

if you dont know the username it is essentially impossible to get it back unless you happen to remember it

old screenshots can help but not everyone has them

[strong raft]

How about in game friends?

As in firends i know who also play the game and i friends with online?

[sinful yoke]

if you have any contact with them, they can find your username if its in their friendslist

[strong raft]

Ah, i see, thanks

[half path]

Also, kawaa, you know what the deal with error TW100222 is? I don't think it's on the spreadsheet

[sinful yoke]

send to support

reason why its not on spreadsheet: not common

very rare

no individual fix, customer support has to solve

[half path]

Aye, noted. Thanks

[sinful yoke]

[obsidian hare]

A friend has his Twitter account bind to the game, after the update he can't recover his game data.

[sinful yoke]

what happened when he tried?

[obsidian hare]

Ok, ot wasn't after update, he rebooted his cell phone, then it looks like he starts a new game

[sinful yoke]

did he login at the title screen using the tabs on the left side of the screen?

[obsidian hare]

Yes

[sinful yoke]

does he recall what server he usually plays on

[obsidian hare]

Sandy

[sinful yoke]

is he logging into sandy? or a different server

[obsidian hare]

Yes, Sandy

[sinful yoke]

when he bound his account, did he bind it in the ingame settings?

[obsidian hare]

He says yes

[sinful yoke]

can he try logging into all servers just incase?

[obsidian hare]

...he left, sorry

[sinful yoke]

no worries, if he cant find his account on any servers though, send him to contact customer support for account recovery their email is [e-mail]

[obsidian hare]

Will do

Thank you very much

[thick tinsel]

Anyone else’s game crashing like crazy?

[sinful yoke]

what device are you using?

[thick tinsel]

iPhone

[sinful yoke]

what specific iphone though?

[thick tinsel]

And couple of other people in the in game chat games are crashing to

Iphone7

[sinful yoke]

can you try reinstalling?

[thick tinsel]

I’ll try that

Thx

[sinful yoke]

iphone 7 should be able to run AL with little to no issues, a reinstall might help clean it out

[thick tinsel]

I should have thought of turning it off then on

[cyan vessel]

anyone else suffering the game freezing

[cosmic hearth]

?

[elder vapor]

Known bug, tech points not actually that high

[tidal pivot]

is the help button broken for anyone else? ?_?

i keep clicking the button and nothing is showing up

[compact anvil]

try reloading the game\

[tidal pivot]

i've tried already

as well as logging in/out

can't click the help button

zzz\

[sinful yoke]

what do you need help with?

[sour jungle]

@Kawaakari#7040

[sinful yoke]

yes?

[sour jungle]

Do i only need to provide thêm my new account UID

Or also provide them my new account server and username?

[tidal pivot]

i'm trying to rebind my AL account

but i can't

unbind my yostar acc right now

i emailed support and sent them my info, but it's been like 8 hours and no reply

[sour jungle]

Recover is the only way

[sinful yoke]

@sour jungle all of the new account's information

[sour jungle]

OK

[sinful yoke]

@tidal pivot they take 0-5 business days to reply

[tidal pivot]

oh alright

[sour jungle]

@sinful yoke

If i bound new account with facebook

Do i need to give them my facebook username and password ?

[sinful yoke]

no

[sour jungle]

OK

Only tell them using Facebook

[sinful yoke]

yes, no need to dox yourself

here is the uid:
username:
server:
and I used facebook
thats all you have to say pretty much

[sour jungle]

Yeah

First time i do it

[spring grotto]

@worn oracle uh...think you're in the wrong channel, Zilf

[worn oracle]

oh shit

[sinful yoke]

[spare smelt]

iphone6
software is 12.4.7
53GB worth of free space left
what else should i be looking for specs when running AL?

[misty crow]

i mean

iphone 6 is already not supported

and doesn't even have the ram

you should get something above 2gb ram to run AL smoothly

[sinful yoke]

I would recommend iphone 8/7 or above, I imagine iphone 7 will not be able to support AL longterm but its a much better choice than iphone 6s and lower

[frozen creek]

Do I have to bind both Facebook and Twitter to receive road map rewards?

[next kiln]

Prinz Eugen refuses to load, any reason for it?

she responds to tapping but is invisible

crashing the game and starting it back up seems to fix the issue

only now noticed that there is a bug reports channel... sucks to be me

[spare smelt]

i see

[harsh sierra]

@frozen creek you mean the discord ar event milestones? cause then the answer is probably no (im 99% sure)

[frozen creek]

is this the discord ar event?

[misty crow]

no lol

[half path]

Oh no, for that, all players will get the rewards once the numbers are reached, irrelevant of if they have their accounts bound.

Though, it doesn't hurt to bind your account anyway

[frozen creek]

should I bind with both? Or just one will do?

[half path]

One is fine, two or more if you want to be safe in case anything weird happens.

[harsh sierra]

just one

[frozen creek]

ok thank you guys

[harsh sierra]

are all sakura boxes supposed to have been sent out to the participants? (cause i havent recieved mine yet)

[misty crow]

only participants are supposed to get them yes

assuming you sent the correct uid

[harsh sierra]

ye i did

[surreal zenith]

is there a way to make the secretary zooming function less sensitive to zoom action?

[cunning vigil]

I need the same help as @harsh sierra

[rough slate]

Is nox faster with loading times etc. than bluestacks for AL?

Nvm after trying it it's pretty clear lol.

[ashen cosmos]

so i've retire azurlane since feb 2020 and still have the app in my phone , and 1 hour ago i update the app for the mandatory update from google app , and its been 10 min im stuck at the enterprize loading screen and saying " loading game "

[echo loom]

@ashen cosmos ah, that has happened to me too, it rendomly fixed itself, i dont know how or why

[ashen cosmos]

what did you exactly do

like redownload

or just close the app and suddently fewnext hour the app work ?

[echo loom]

@ashen cosmos i did not reinstall the app, i just waited some 24 hours

[ashen cosmos]

holly

thats like the UI maintaince waiting time

[spiral bough]

Anyone have a problem with trying to buy gems and not getting them but they money is taken out of their account? thanks for any help

*the

[echo loom]

@ashen cosmos yup, had to wait a whole day for it to fix itself

[ashen cosmos]

Anyone have a problem with trying to buy gems and not getting them but they money is taken out of their account? thanks for any help
@spiral bough common problem as i hear , you just kinda ask the game support team

@echo loom i see thanks hood

[spiral bough]

Ok thank you!!!

[echo loom]

Only though, i dont know if the waiting time is consistent

[noble canopy]

Hello guys, did anyone had a situation like this. I was playing on auto and spaming my screen (the screen after won battle,stats,kill etc), for i second i didnt look and my game just randomly reloaded itself and i was thrown into the login screen (loading the game and after that main menu for choosing the sever). I dont know, did i mess up or that could be a random connection problem, after login again i had no problem lol (was afraid i bugged the game for some random advantage)

[green lark]

i went and check my archives and this happened. not sure about this but i think it's only happening to me rn and a restart does not solve this. any clue as to why this is happening? sorted to vichya dominion ships in this screenshot but there are a lot more

[green lark]

it fixed itself for a while and then happened again

[spring grotto]

Just some weird bug going on w/ the archives right now. Sometimes it'll be correct, but it can seem to easily mess up. It's been reported though

[green lark]

aight

[sinful yoke]

@ashen cosmos if you are able to, I would just recommend reinstalling

unless waiting is beneficial for you

it will fix itself after a reinstall

[cyan dagger]

So my friend recently started playing (com lvl 36) and we got like a guild and added him to our friend lists, none of us can see his dorm or his boats in the dorm, all we get when we visit him is this:

[echo loom]

It is possible to have no ships in the dorm i think.

[cyan dagger]

no this is his dorm

[echo loom]

Oh, nvm

But how does/did that happen?

[sinful yoke]

and all of you see no ships? or is it just you

[cyan dagger]

all of us

over two days now

[sinful yoke]

can they try removing the ships and placing them back in?

[proud pelican]

can confirm

[sinful yoke]

no need but thank you

[cyan dagger]

well even past that the dorm we get is missing an expansion

[sinful yoke]

dorms have been a tiny bit buggy atm but missing ships hasnt been problem yet

one sec

can he try messing with the settings regarding allowing friends to visit his dorm? such as flipping them all off then back on

it seems to be stuck in the past at a point where they never had any ships in

[cyan dagger]

alright ill tell him

guess we wait 10 mins or whatever the refresh rate is and report back

[cyan dagger]

worked, ty

[strong aurora]

I have a problem with fleet tech research, whenever I try to raise the lvl of the fleet tech of any fraction I get "System Error 40: Illegal Error"

[sinful yoke]

it is a known bug regarding fleet tech

if you restart the app, it should show you the correct amount of points you have

[strong aurora]

I see thanks I was just kinda confused by that error popping up

[frosty garnet]

What am I doing wrong?

[sinful yoke]

read a few messages up

[frosty garnet]

Oh my points actually succ

[carmine hedge]

Hey is this normal and if not how can i fix it

[half path]

Phases unlock daily so yes, it's normal

[steady bolt]

Has anyone managed to find a resolution to this black screen on startup yet? :< Happens on wifi and data, with and without VPN, and reinstalling doesn't change it.

[sinful yoke]

if none of the connection resolutions fix it, try reinstalling

and you may benefit from restarting your device and your wifi router

[steady bolt]

Alright, I'll give reinstalling a fourth shot, lol. Here's hoping ;_;

[brazen cipher]

Constantly getting "Network connection failed. Reconnect now? [Network Down]" even thought my internets fine, any ideas? lets me reconnect most times but sometimes gives [Host not found]

[carmine hedge]

Why does it aay I have insufficient balance when I try to buy gems using Google play credit

[uneven oxide]

Everytime I go into the exchange menu in the builds, my game gets locked in an infinite loading screen, do I just keep restarting the game?

[spring grotto]

@brazen cipher Definitely seems like some simple connection issue. If you haven't tried already, I'd suggest trying to restart your device and network router. Or trying a different network connection. Just to see if any of that helps out
@carmine hedge I'd imagine it's an issue w/ either taxes or your currency not being supported if you downloaded the game from a third party provider
@uneven oxide You could try clearing the game cache and/or a file repair from the settings menu in game to see if that helps any

[carmine hedge]

I uninstalled and I'm reinstalling since I got it from the app store and my connection seems fine

[grizzled talon]

I uninstalled and reinstalled my app because I couldn't retrieve memento bands rewards but I can't access my account now
I thought logging in with my facebook would help because I binded it yesterday

[velvet parcel]

on the SP stage of Iris of lightand dark event i finished it with 7 ships but the star is not coming up. is the subs actually contribute to the number of required ships?

[sinful yoke]

@grizzled talon try changing the server you are logging into

@velvet parcel yes subs will count

[velvet parcel]

aight

thank you

[half path]

I feel like that req needs to be more specific

[grizzled talon]

@sinful yoke thanks that fixed the login. but how come i still can't access some of the gem rewards I haven't claimed yet?

[sinful yoke]

do you mean in your mail?

[grizzled talon]

no. in the memento folder. for the bands rewards. i limitbroke a few ships to reach the requirements for bands rewards but i can't claim some of them.

[sinful yoke]

what happens when you try to accept them? and which ones specifically?

[grizzled talon]

I accepted Pearl's Tears at 13 successfully but can't receive the 14/14 Leander Class reward

[half path]

There isn't one for 14/14 on the Leander class.

It’s still in limbo

[frail gulch]

Thats what everything looks like

[grizzled talon]

Is my game broke LOL

Dang i thought it was a reward :c

[sinful yoke]

surely looks like it

[half path]

Isn't that what it always looked like?

[sinful yoke]

I believe after you have claimed the latest reward, it will throw coming soon over it regardless

[half path]

Ay, that overlay is a bit misleading...

[sinful yoke]

since mine looks the same with my fully done bands, though I would imagine it would be blank and not tossed over

I believe thats the point of the sign, but its a tad confusing

[grizzled talon]

So u guys have it blanked?

[half path]

Mine's the same as yours.

[grizzled talon]

Ah okay

[misty crow]

@hallow hinge ???

[hallow hinge]

shiscabob

[misty crow]

why did you link your personal server

that's a bannable offense

well he's gone

[carmine hedge]

Is there any way to contect with Yoster? I have problem with Blu-ray codes

[south belfry]

is it common that daily commisions are still the same even after reset? or it just happens randomly?

[outer herald]

Daily commissions stay up 3 hours later after the daily reset, in case people didn't get the chance to do them earlier for whatever reason

[chilly sky]

I think my azur lane has missing resources shall I repair it??

[white valve]

Is anyone else having issues loading the app on iPhone? I can’t seem to get mine to open

[pale pine]

Are you guys sure the game is working fine? I din't get a single gun design since yesterday

And I farmed ALOT

[north shale]

it's called RNG, i didnt get a single bp 2 days ago too

[pale pine]

I managed to farm a gun already though, after that, not a single drop

This RNG is weird imo

[south belfry]

Daily commissions stay up 3 hours later after the daily reset, in case people didn't get the chance to do them earlier for whatever reason
may be it's randomly happened but mine is still there at this hour, not a big deal but I prefer doing the commissions after reset since they only need 1-2 hour

[cosmic thorn]

How do I get monarchs voice back? I tried the data repair but I don’t think that did anything. Should I just redownload the app?

[half path]

Monarch not having voice lines is a known bug for iOS, and there's no fix.

[limpid flame]

Excuse me about the gotcha on this new event it seem that it hard for me to get the SR ship like jean batt and massachusetts instead I got le malin 3 times and alot of common and uncommon ships. It something wrong with the Rate up system or it just my bad luck...... 🤨

[spring grotto]

Just RNG, sorry to say

[river jolt]

Hey guys uhm I lost my old account when I deleted the app and downloaded it back
I Binded my acc before
could anyone help me with that?

[spring grotto]

https://images-ext-1.discordapp.net/external/pwBD6UtdMlBq0lBMrEpPF8zD-ly9kRQd_sDqmKvJu70/https/i.imgur.com/roy6tih.jpg

please do refer to the above image and follow steps 4-5 only

to retrieve your account

[river jolt]

Ah I see I'll do that

[fervent sail]

Azur keeps crashing, stays on the loading screen right before you press to start

[river jolt]

Omg Finally I got my old acc back

tysm

[limpid flame]

well at least i know it just the RNG anyway thanks you very much.

[wide python]

What is this did I get her or is my data corrupt?

[echo loom]

@wide python you got her, the sprite just dissappears when you do get her

[wide python]

Oh thanks

[echo loom]

The same happened to me

[wide python]

Yus I'm so happy to get her, I can finally use her skin

[echo loom]

Although, i got two atagos, and both of them, upon obtaining, did not show their sprites

[half path]

There’s no correlation between getting a ship and them disappearing from the well menu

[echo loom]

And even if i go into the dock, i still cant see atagos sprite

[half path]

Try a restart.

[echo loom]

Ok

[wide python]

Try a restart.
@half path I've restarted but it's still the same

[half path]

then a file repair if you don’t mind

[wide python]

But the wishing well isn't like that before when I build

I can see taihou's Sprite in archive tho

[half path]

both my ships are still there even though I’ve dropped both of ‘em.

[echo loom]

Atago sprite is gone from well fsr

[half path]

Taihou’s sprite being uncooperative is a known bug now that I’ve had a look, though it was fixed by a restart in that particular case. Don’t know about yours, however.

[wide python]

So does it mean that I got taihou or no?

[half path]

You did, it’s just a graphical bug.

[wide python]

Okay thanks

[half path]

Actually, that statement is a bit misleading. Let me clarify:
It has no effect on if you've gotten the actual ship or not. It is a purely aesthetic bug.

[craggy agate]

Anyone can help with a refund? I was upgrading skill of shipfus, the game lagged and I spamclicked. Ended up with buying another skill learning slot...aside from that, there's been multiple times the game suddenly crashed mid-battle (blackscreened and doesn't responds, need to be restarted by closing the game.) My ID is 2019808892

[misty crow]

no way to refund for that

[craggy agate]

So i would need to ask for account reroll, then?

[misty crow]

what account reroll?

no such thing

[craggy agate]

Reroll back to the start of the day maybe, to the point I haven't bought that darned thing.

[misty crow]

no such thing

[craggy agate]

Goddangit

[misty crow]

as for your crashing issue

what device are you using?

[craggy agate]

Android (real phone) galaxy s series 10

[misty crow]

hmm

you might need to do a file repair
(go to settings, go to the audio tab, go to the repair button)

[craggy agate]

(already) tried that and reinstalling, doesn't do anything.

The problem only happens when I did the full update with L2D and Audio install, when it's at base it doesn't crash.

[misty crow]

well there should be an option to fix just that

[craggy agate]

Well the option of not installing L2D and voice doesn't change the fact that there's a problem with the game when I did install it...

[raw nova]

Yesterday I enjoyed this game. Today got error "unable to retrieve latest version info" every time. What should i do?

[spring grotto]

That's usually an error w/ the game connecting to the update server to verify your game version. If you haven't already, try restarting your device and network router. Or using a different network connection if possible. Just to see if any of those options work

[raw nova]

@spring grotto phone reboot helps. Thank you!

[spring grotto]

No problem at all

[hearty oyster]

hey guys i did the ar event but didnt get the rewards just wondering did i mess up?

[spring laurel]

any way to hide discord channels from yourself?

[misty crow]

mute the channels then

[spring laurel]

ohh shit that's nice

[light aurora]

Excuse me, I'm quite new here and would like to ask a question about how to unbind my yostar account from an account I accidentally made from trying to get in my main account (I'm a returning player)

[misty crow]

you'll have to contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[light aurora]

oh no, im not quite sure how to fill up the contact us page, since I can't find the Amagi server

[buoyant cypress]

Literally says i dont have the space to install

Yet i have more than enough

[buoyant cypress]

The fuck

11gbs

Removed my current sd card and put a smaller one in with nothing on it

It only has 12 gbs

[sinful yoke]

are you reinstalling or updating?

[buoyant cypress]

Reinstalling

My game kinda went...

Uhh

Creepy pasta

[sinful yoke]

im not entirely sure what that means in the case of azur lane but I’ll take it

[buoyant cypress]

Seems like the actual memore recquired is anywhere from 4gbs to 10 gbs

[sinful yoke]

if you’re installing AL to your sd card, the game likely wont boot up properly

[buoyant cypress]

Ik it wont but ima just move the app over to storage when its done

Because then my phone cant say no

It has to take it

But yeah

[sinful yoke]

can you try installing through a third party like qooapp?

[buoyant cypress]

I actually did that and it worked

[sinful yoke]

it should work again since theres less hidden restrictions I imagine

[buoyant cypress]

But ye the playstore lies

Its 4 to 10gbs

Not 1.96

[plucky crow]

Was the expansion of cattery intentionally removed from shop or is it something that got broken?

[spring grotto]

Most likely just broken. It's a reported bug for now while we wait on an update for it

[plucky crow]

Right-o.

[carmine hedge]

Hey I was looking around for a help forum I could use for the game and I finally came across this. I was wondering if I could get any help in accessing my old account since I got enough storage for the game again? I recently redownloaded the game after playing for months and even linked my account to yoestar when I first started (I checked my email and found the old verification email and my old username is still being used) yet I can't find a way to log back into it. It just auto logs me into the new account each time.

[sinful yoke]

can you try logging into all servers? @carmine hedge

[carmine hedge]

Of course, though the only server I played on was San Diego if memory is correct, but i only see Sandy and again it just has me starting anew. I'll gladly check all the other servers though.

I just tried all the servers and they all put me through the first mission and the tutorial to start again on my new account I was given.

[sinful yoke]

by any chance do you have your UID?

your original one

[carmine hedge]

I can't access my old account at all. I could sift back through my dms with a friend and see if they have it possibly or if I took an odd screenshot but otherwise I would say no.

I can however pull up the email for my original account link code since it's well expired by now if that would help

[carmine hedge]

It seems I can't find my UID. My name was Hazael though and I stopped sometime near September or October last year because I couldn't keep up with the updates and my storage. I guess that means im SOL in this case?

[sinful yoke]

please contact customer support for account recovery

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

assuming you bound correctly, you should have any issues, which is unusual

[carmine hedge]

Thank you for this, love. Means a lot as I put a plethora of hours into the game and it would suck to have to start over again.

[carmine hedge]

Is there a way to know that my questionnaire has been submitted? Ive filled it out and hit 'submit' a few times but with no result. I filled in every area there was and im getting no confirmation that it was submitted or completed. Does it say if it submitted or is there nothing to tell you it went through? Otherwise I'll do an email instead.

[sinful yoke]

I havent filled out the form so I dont know unfortunately

I would imagine it gives a notice

[glossy spade]

is maintenance always 10 hours every thursday or just last week

[sinful yoke]

depends

I dont have say on those dependencies though, just that maint can be however long on any day

[river crescent]

Hello. How can I restore progress in the game?

[sinful yoke]

did you bind your account?

[river crescent]

As far as I remember, I linked Facebook, but when I try to go through it, a new game starts. When entering his nickname, he writes that the name is busy, that means the server.

Is it possible to recover data through a nickname? I just donated to the game and it's a shame to lose progress

[sinful yoke]

yes it is possible to recover an account, please contact customer support

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact information is above

[river crescent]

thx

[keen viper]

There's an option to turn on a sound when battle ends, but i can't hear it when i turn down the SE. Is it supposed to work that way?

[hollow copper]

is it normal to lose all the preset equipment when switching from android to ios?

[spring grotto]

It is, yes. Gear loadouts are saved locally to your device (for some odd reason). They're not tied to your account

[nimble narwhal]

Please I need immediate assistant

I had my account binded with Facebook.

I deleted the app and then downloaded it again

When I logged in with my Facebook account, it’s not there

How can I get my account back?

[misty crow]

Did you log in on the main menu

If so did you log into the correct server, you log into Amagi by default

[nimble narwhal]

Yea

Or do I have to change it?

I think before I was in Washington

[misty crow]

Yes because Amagi is a completely different server

[nimble narwhal]

I see

I’ll try it now

It’s stuck on this page now

What should I do?

[misty crow]

Do you have FB app installed?

[nimble narwhal]

Yes

[misty crow]

And logged into with your account?

[nimble narwhal]

I logged out and logged in my gmail account, the old one

But I can’t log back in because it’s frozen there

Should I restart my device?

[misty crow]

I mean whatever it is, this part is the browser or Facebook problem

So that's nothing we can help with

[nimble narwhal]

Then what should I do fam?

It worked earlier

[misty crow]

I mean it's your browser or Facebook issue now

Have you tried restarting the 2 apps

[nimble narwhal]

I will try now

Brb

[misty crow]

Actually there's 0 need to even relog in to them
If you already logged in earlier

Just change the server

?

[nimble narwhal]

I logged out but wouldn’t let me log back in

I restarted my device and the Facebook page worked

And now I fixed the server and I’m back

@misty crow thanks fam

[gritty vector]

Hey, guys.

How can i pm the devs?

[misty crow]

You're not allowed to PM the devs

i mean

there aren't even any devs on this server

all the staff members here are from yostar, the publishing team

and you're not allowed to PM them either

[gritty vector]

Ohhh, so I have some concerns for Azur Lane. How can I forward them?

[misty crow]

what kind of concerns?

[gritty vector]

In-game

[misty crow]

if it's feedback, #game-feedback would be the channel
if it's more explicit stuff involving possible hacking methods then you can DM me

[gritty vector]

Oh. Okay. Thank you, Ender. 👌

[shut cargo]

i believe that i haven't gotten my credit for the reset just now in manjuu misadventures

is there a way to contact support for the game?

[misty crow]

have you tried restarting the game?

[main lance]

Same with me

Tried restarting game, restarting phone, reinstalled the game... Nothing

Impossible for me to miss a day as well, I play way too much.

[charred ember]

Hi guys, I have a very annoying problem in the Sparkling Event, I've spent more than 5000 Oil, but I haven't received the 8th step, the Blueprint. Does anyone knows how to fixe that ?

[elder vapor]

@charred ember daily quest

@main lance @shut cargo did you check your inventory for the item you get? You make your choice when you use the item not off that screen

My screen looks exactly the same and I have the item in my depot

[shut cargo]

nah i fixed it

i had different problem

[main lance]

Yeah, nothing. I got it on my main account yesterday and selected my boat girl (JP server

[shut cargo]

i couldn't get the last invitation because credits didn't reset

but i just restarted and got credit

[main lance]

For me I got the credit, just not the invitation.

My inventory is doing weird things today as well like,

That happens when I try and open a box

Figured it out, it was a graphical glitch on my new phone (super wide LGV60) as I'm able to see items I did not know I had on my old phone.

[safe girder]

So.... since yesterday morning I’ve been unable to get any audio from the game. My phone’s speakers work and I have the volume on, but I’m hearing nothing. I tried restarting my phone but it didn’t work.

[misty crow]

what phone are you using?

[thin estuary]

There’s a repair in settings no?

[safe girder]

iPhone 11

[misty crow]

did you turn off the phone's ringer

or w/e that button is called

[thin estuary]

^

[safe girder]

Yes, but that’s never affected the audio before

[misty crow]

it does

it always has

[thin estuary]

🤔 well u can try the audio repair, or downloading the audio update.

[misty crow]

nah it's literally the ringer

[thin estuary]

😂

[misty crow]

there's nothing wrong with the audio

[safe girder]

I’m an idiot

[thin estuary]

[safe girder]

Sorry for the inconvenience (and my apparent incompetence 🤣)

[misty crow]

no worries

[sinful yoke]

I

[misty crow]

[sinful yoke]

please dont double post

I helped you in #bug-reports

and came here 11 minutes afterwards to ask same question

and yes ender the little switch on the side is called the ringer

[zinc moon]

Good Morning i have a Question regarding the Early Summer Invitation, how long is it valid, will it expire if i don´t use it now?
Greetings, DW190

[misty crow]

forever

it has no expiry date

[zinc moon]

Awesome! Thank you! :3

[leaden fable]

Lost my account

[misty crow]

did you bind your account?

[cobalt violet]

I lost my account after updating in play market. the account was linked to Twitter

[misty crow]

@cobalt violet did you log in to your Twitter account on the main screen with Jean Bart?

@leaden fable did you bind your account?

[cobalt violet]

@misty crow I didn't know about this discord server, so I created a new account.
And so the account was on the Lexington server. In the dock of the significant was Amagi, retrofit Portland, interprise in the wedding skin and z23, as well as in the wedding skin (as well as the commander level above 40)
I can specify the Twitter account that I linked my game account to the day before the global update in the play store.

[misty crow]

so did you log in on the main screen with jean bart?

or the settings

[cobalt violet]

the answer to your question.
Yes, I tried to log in to the account using Twitter when I was on the screen of Jean Bart

[misty crow]

alright, did you select the correct server?

the game defaults to amagi

[cobalt violet]

Yes, I remember going to the Lexington server

[hazy fulcrum]

Question about purchasing gems: I was going to buy the $39.99 gem pack. When I select buy it says its now $40.99. None of the other packs have a price increase. Is that tax or an error?

[spring grotto]

Just the Play Store/Apple being weird. They're the ones who set the internal pricing for the pack

[hazy fulcrum]

Well that's irritating. Thanks for your help, I appreciate it

[spring grotto]

No problem at all

[simple harness]

Error 40: Illegal restrictions when trying to upgrade fleet tech level?

I restarted and the bug went away. But I had a bug where I had a lot more fleet tech research points towards Eagle Union/Sakura Empire.

Than I actually have.

[half path]

Yeah, it’s known.

[vapid valley]

Regarding tommorow patch : Will You compensate for cuurency - Iris Ecu - Iris of Light and Dark Rerun for current event ?

[quartz tangle]

Did they forgot to add White warrick in patch note?

[wicked saddle]

is there a way to change server?

[sinful yoke]

yes, but data cannot be transferred

[wicked saddle]

ah well yea then nvm lol

[red dune]

hi, where i can write if i found sth strange in the oficial website?

[spring grotto]

No worries. Already being investigated by staff

[heady locust]

I just wanted to check if it was a known bug or not.

every 1-3 days I get the red dot on lab and open it to see one or more fleets are upgradable in fleet tech. then selecting any of them gives the error "illegal action" and then none of the fleets show they are able to be upgraded

[warm sparrow]

hello guys,i trying to recover my old account and i got confuse on this part

Holding character and level, what does this mean?

[tulip moth]

Anyone else using iOS know why Azur Lane takes up so much iCloud backup space? I'm playing JP and GL so the backups are taking over 3GB out of the 5GB free iCloud storage we get.

[warm sparrow]

wow this is really silence

[sinful yoke]

@heady locust yes it is a known bug

@warm sparrow where does it say holding character and level?

[warm sparrow]

i translate it to english from the message send to me regarding account recovery

[sinful yoke]

@tulip moth I would not backup mobile games if I were you as the only thing its going to backup is the installation, not your character/data
it will save you icloud space

are you on a different client?

such as JP azur lane?

holding has to be a mistranslation, but try providing the information you know about your account like its username and level (if you know its level)

[warm sparrow]

nope, i on global and i really looking up on how to recover and saw that one

[sinful yoke]

where are you looking it up? helpshift?

[warm sparrow]

i believe reddit, i just return from a long period of time now so i confuse

[sinful yoke]

since you're on EN, refer to our english guide for account recovery from staff themselves at https://yostar.helpshift.com/a/azur-lane/
theres a contact us button if you need to contact them regarding recovery, and also an article about what to do if you need account recovery

[warm sparrow]

so should i abandon the JP recovery then?

[sinful yoke]

if you cant remember some details of your old account like UID (string of numbers) just write down that you dont know it

[warm sparrow]

or is it even jp recovery , i have no idea

[sinful yoke]

just check the helpshift website I sent here

its more understandable

[warm sparrow]

alright, so full on ignore the message i got from them ?

[sinful yoke]

who did you email

[warm sparrow]

[e-mail]

[sinful yoke]

that is JP client's customer support

either ignore their reply or tell them nevermind you sent an email to the wrong azur lane CS

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact information is above, helpshift also works as a form of communication

this one is specifically for the english version of azur lane

[warm sparrow]

alright ,thank you for this kawaakari

hey uhh, curious question, amagi is not global server right?

@sinful yoke

[sinful yoke]

amagi is a server in EN azur lane

I dont believe its listed on helpshift though yet

[warm sparrow]

really, the server selection only show 4

son of a gun

so which one i pick

[sinful yoke]

I would just pick any server and then in the body text specify clearly you are in amagi and not the server you put down

[warm sparrow]

body text?

nevermind

[tulip moth]

Ah thanks, that's what I thought it was too. Now I can stop receiving those stupid full icloud notifications.

[pearl zenith]

Helo, i have problem. Stucked at login screen eventhough i used vpn.

Could you help me?

[ebon birch]

I haven't got my rollbacked ship since March, should i keep waiting or send email again?

[noble vigil]

I cant buy the new pack this message comes up

[spring grotto]

Hm...can you try a file repair from the settings menu in game. Or a simple restart of your game/device if you haven't already?

[broken holly]

who do i msg about not receiving a pack and the pay charge going through

[spring grotto]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

please do contact customer support w/ one of the above methods in the bot message

[broken holly]

thanks

[spring grotto]

No problem at all

[worn oracle]

A bit worried, how long does it take for a gem to be given once purchased? I have the receipt but not the gem

[random birch]

Same thing with lucky bag. Restart didn't help

[misty pier]

Can someone plss help me

I dont see an l2d toggle on st louis skin

Even though i already updated the l2d

Only background shows

What should i do

I already restart the game still didnt work

[spring grotto]

@worn oracle should ideally be instant. Give it a min though and try restarting to see if they show up

@random birch can you try a file repair from the settings menu in game?

[misty pier]

Already repair the l2d and the assets

Still didnt see the l2d on/off

[vast quartz]

@noble vigil @random birch wait for a few minutes and try again, it should be working afterwards

[worn oracle]

I'll try again at 10:45

that should be plenty time right?

[spring grotto]

@misty pier it does show for me. Can you try perhaps taking her out of secretary with another ship and then putting her back?

@worn oracle yeah, definitely

[misty pier]

Didnt try that yet

Wait ill try it

[broken holly]

sweet that was fast gotta lovbe great support

[worn oracle]

Did you update your live2d yet?

[misty pier]

Didnt work also 😭

[worn oracle]

at settings

[misty pier]

Already did

And repair it

So redownload is only the solution?

Should i redownload it?

[spring grotto]

It's possible. Can you screenshot your L2D file settings?

[misty pier]

Its already latest

[spring grotto]

Yeah. Just wanted to make sure it was the same version

[misty pier]

So will i redownload the game?

[worn oracle]

I'll go restart my game and see if I got the gem

it's been 25 minutes

[misty pier]

But what if i redownload it then it is still not popping up(the l2d) what should i do?

[spring grotto]

@misty pier You could definitely try a reinstall though if you'd like. Just make sure your account is bound properly before so. If it still doesn't work, we'll go from there

[half path]

It looks like Louis's skin is being buggy in general, apparently some people get endless loading with it active Toast

[misty pier]

Oki

[worn oracle]

My gem have not come

is it at mail?

[misty pier]

Ill try to redownload it and i will tell you guys if it works

[spring grotto]

@half path That's just an issue w/ L2D's in general at time. If that happens, do a file repair from the title screen of hte game and repair L2D assets

[misty pier]

Should i uninstall it or just clear data?

[spring grotto]

@worn oracle Darn. Okie, please do contact customer support then w/ your account information and receipt and they'll get your items sent to you ASAP

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[worn oracle]

@random birch you got your item' yet?

[spring grotto]

@misty pier Just a full reinstall

[worn oracle]

to email

or to nozo

hmmm

[random birch]

@random birch you got your item' yet?
@worn oracle yeah

[worn oracle]

@vast quartz can I dm you for these?

[misty pier]

Oki @spring grotto

[worn oracle]

@spring grotto Is it possible paypal transaction cause delay?

[proper olive]

did anyone get the last early summer invitation 2020, i didn't get my daily today

[misty crow]

if you did it properly you should have gotten it last reset

[spring grotto]

@worn oracle Hm...nah, not usually. Paypal should work just fine
@proper olive If you completed all the dailies, it'll be in your depot. Please do look for the item there

[proper olive]

oh shoot thanks got it

[spring grotto]

[proper olive]

oh yeah btw i bought that packet ages ago send the email never got my skin

[proper olive]

feelsbad man

[pale elk]

Can someone help me with this issue?I cannot log in into the game

[misty crow]

please relog into your fb/twi/yostar bind

[pale elk]

That worked. Thanks.

[signal frost]

Is this going to be translated?

[misty crow]

yes

#known-bugs

[carmine hedge]

@signal frost will you show me what you got?

[rigid summit]

Pls help
I cant obtain this letter
I did the check in 7 times already

[misty crow]

it'll be in your depot

[rigid summit]

@misty crowthanks
I cant find it first....
I thought it would be on the top

But i already have those ship

Why do i care???

[misty crow]

[misty pier]

How do i log in my acc

@spring grotto

Im already at the home screen

[spring grotto]

The options there on the left hand side. You'll log in there w/ your bind option and then log into the server that you previously played on

[lapis rain]

Is this bugged out

[misty crow]

#known-bugs yes

[misty pier]

Already fixed thanks

@spring grotto

[spring grotto]

Good to hear

[shadow sable]

Kinda glitchy lul

[half path]

#known-bugs

[broken sorrel]

Hello I am a problem with my account named "Gustice" i tried to unistall and reinstall the game but now i cant reconnect with my twitter account :/

can someone help me ?

[spring grotto]

So you did have it bound to Twitter though? Through the settings menu in game when you were logged into the account?

[broken sorrel]

Yes and it already worked when i've changed my phone but now i cant and i don't know why

[fierce talon]

Everytime I try and sort by "Enhanceable", my phone freezes for around 15 seconds before it loads the ships. It's getting annoying

It doesn't seem to happen on the other forms of sorting

[spring grotto]

@broken sorrel Make sure you're logging into the correct server. Your account stays on the server that it was created on (such as Amagi, Washington, etc). If you're not too sure which one, just try logging into all of them
@fierce talon Hm...unfortunately I'm not too sure. It might just be the game not being well optimized for that sort option. But I would suggest trying to clear the game cache and possibly a file repair from the settings menu in game just to see if either of those can clear it up any

[fierce talon]

I installed the game just 2 hours ago....must be poor optimization

I'll try a file repair

Yeah....still freezes when trying to sort by Enhanceable

Same thing happens when sorting by "Total Stats", although it only lasts for around 5 seconds

All other categories load instantly

[uneven oxide]

Was trying to do a boss fight but after the loading screen, my screen went black and is stuck loading, a simple reset would help right?

[crimson spade]

Hello, i just got a little problem with a transaction i made a couple of minutes ago, the payment is already withdrawn from my bank but the gens are still not deliverd also google hasn't send me a recipe. So is this where i could get help ?

[placid patrol]

Yo my St Louis skin rental isn't working. I just updated

[storm vector]

Is the Juustagram feature glitched? I tried checking the home menu but it seems to be missing

[manic shadow]

Failed transaction on the lucky bag. System error 19

[trail lichen]

Is today supposed to be the seventh login for the letter? Or do we get it tomorrow?

[astral edge]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

@trail lichen If you got all the dailies done, you should've gotten the item for the event. It's a letter that goes straight to your depot

[trail lichen]

Ah didn't see it my bad, thank you

[spring grotto]

No problem at all

[modern shoal]

Does anyone have experience using bluestacks? How easy is it to sign into your account if you started on phone and is there any concern signing into google through bluestacks?

[wanton herald]

Can someone help me I remember getting littorio during the event, but she isnt in my dock nor in my archives

[haughty gale]

Can anyone give me a hand? I'm in the middle of sending a request through the Yostar Support on their website as I'm trying to recover my old account.

[mild fog]

i dont know why im just dc repeatedly

[slender heath]

I accidentally bought a skin, can I refund it?

[sinful yoke]

unfortunately there is not a way to refund purchases made with gems

[slender heath]

even if I contact support?

[sinful yoke]

you can try, but they have told us before they cant

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above

[slender heath]

thank you!

[astral edge]

Failed payment. I've sent a mail hours ago but no one replies

[harsh igloo]

Hi, i write because i have a question.

I bought the package of gems from 600 crystals (9,99 dolars) and because is my first purchase was going to receive 1200 (x2)

The problem is that i still don't receive those 1200 gems, even though Google Play approved the transaction and the amount was deducted from my bank account.

Almost an hour has passed from that action.

What happen here?

[sinful yoke]

please contact customer support regarding your purchase issue

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[sinful yoke]

their contact info is above they will give you the gems manually

[sick osprey]

why some ship have so many EX line? what mean of it?

[spring grotto]

EX lines are just lines you unlock when you oath the ship. Only some ships get them

[little gulch]

Hi i write because i need help.

i recently got back into azur lane and cant seem to log into old account

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[little gulch]

FB

but i just binded my new account to fb thinking it might find old account

[spring grotto]

Well you can't bind two accounts to the same FB. So if you bound a new account to FB in the settings menu in game, that means your old account wasn't bound to that FB

[little gulch]

can i possibly give u my old username

so what are some ways of recovering

cause it seems id didnt succesfully bind last time i playe

[spring grotto]

You can contact customer support and they can help you recover it

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact option for customer support

[brave rune]

Is no.2 of the little illustrious color book locked by a date?

[spring grotto]

Yepp. Drawing events are always date locked

[brave rune]

Ty

[drifting dove]

I have my account binded to twitter on my iphone, now I'm trying to login from an emulator but it's loading the account as a new account, anyone can help ?

[sinful yoke]

what server is your iphone on?

[drifting dove]

oh derp. wrong server. Thank you!

[green sparrow]

Hey guys I got a new phone and I tried to sign in via Facebook, which is what my account is bound to but it was acting as if I didn't even play. So I signed in via LDplayer which was signed in via Facebook and got in perfectly fine. I was forced to bind my Twitter account which I then used to sign in on my phone. I then proceeded to try and unbind my Facebook and the attached picture is what I get

[deep bluff]

Hello yesterday i was payed 7.99$ for trade license. I didnt get any items from this can you help me? I was playing on serwer Lexington. My nick in game is NicoNicoBee.

[charred vapor]

ask for help..... i want to bind apple account, but accidently create another new account. so now my appleid is stuck with new acount cant bind to existing one, what should i do?????

[misty crow]

@green sparrow just to clarify, did you manage to log on to your account on your phone?

@deep bluff have you checked your mail?

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[misty crow]

@charred vapor please contact customer support to get them to remove your bind ^

[green sparrow]

@misty crow yes

[misty crow]

I'm not 100% sure what's going on here, but I suspect you could be logged on to the wrong FB account on your phone

So that's why you're unable to log out

Could you check?

[green sparrow]

I only have 1 Facebook so that's not it

[deep bluff]

@Ender i was checked my mail and nothing was here ; ;

[misty crow]

@deep bluff then please contact customer support as per the bot message above

@green sparrow hmm just double check to see if

1. Your ldplayer is bound correctly on FB (with the name at all)
2. Your FB account is still accessible

[green sparrow]

Yes and Yes

[haughty gale]

Question. When you bind an account, technically the account stays bind unless you unbind it right?

[misty crow]

@haughty gale yes, unless the fb/twi/email account is deleted/locked

[haughty gale]

Weird, then there should be no reason why I can't access my account them. Because I remember that one maintenance routine where everyone was asked to bind their accounts before it kicked in and I did that.

Thank you btw

[misty crow]

just check if you're on the correct server

@green sparrow That's very unusual... could you see if you get the same error on ldplayer?

[green sparrow]

Yes it's the same error on LDplayer

[haughty gale]

@misty crow It worked!

It was Twitter. I knew I had the server right, but it's Twitter that the account was bind to. Thank you!

[carmine hedge]

I wanted to download the game again after about an year of not playing and im stuck to this. I tried reinstalling but it didn't help. The trello group didn't help either.

[sinful yoke]

the trello group as in our known bugs board?

only a reinstall will fix that, so you may have to rienstall multiple times

there may be some leftover files in your device

[carmine hedge]

the trello group as in our known bugs board?
Yes on the "Fixed" part, this is what it said.

[amber dagger]

So i have been doing the manju misadventures and i came to day 6 right before u get the envelop and now i am wondering why i am unable to get it or is it that the misadventures thing is over? It says its going from 5/21 to 6/17 or is it that if u already have the letter u wont get it again because i got a letter but that is since summer last year when i first started playing. i started to play the game in the end of July.

[half path]

Check your depot for the item.

[amber dagger]

Yeah there it is thx. Wasn’t sure if i had gotten it as no pop up had come for me.

And it didn’t indicate that i had gotten it

[half path]

Yeah, design isn't so good on that part.

[amber dagger]

U might want to make something that show that u have gotten it in ur depot like a circle around the item at the end of the line. Anyhow thx alot for the help even tho it wasnt anything that is inside of techy stuff. Have a nice weekend btw 🙂 and thx for the best game on mobile devices.

[wooden nymph]

Hey, I purchased the 600 gem bundle pack and been billed from my bank account but haven't recieved my gems in-game? UID is 69641162

[brave zodiac]

I encountered a similar problem, i bought a gem bundle pack and havent recieved them in game, while i can see i've been billed on my bank account and also received a purchase confirmation on email from apple store, help T_T Name: Vishna UID: 201730114

[carmine hedge]

This happens when I try to upgrade factions

I am lvl 40

What is this

[mental swallow]

get this when trying to select theme for 2nd floor of dorm

[remote pewter]

Having the same problem as reizo. Any help would be nice.

[spring grotto]

It's an issue where your tech points are shown higher than they actually are. A restart of the app should ideally fix it, though if it doesn't it usually just fixes itself after some times/random restarts

It's a known bug

[echo loom]

Failed To Collect Coins: 1:Invalid Input,

[echo loom]

I cant collect my dorm coins, comes up with the error above

[spring grotto]

Please do restart your game for that issue. It'll almost always clear it up

[latent summit]

I have a problem about the guild function...

[echo loom]

Thanks! It worked

[carmine hedge]

Why i cant get any check ins?

[sinful yoke]

check your depot for the letter

[spring grotto]

@echo loom No problem
@latent summit What exactly is the issue?

[carmine hedge]

Ok i will check it

[latent summit]

So i was sorting my guild and saw that a person has very high donation points so i thought i could make him Master WITH ME, but turned out i was demoted to Recruit and he got the Master 😦

[carmine hedge]

Found it, @sinful yoke thanks for the help

[latent summit]

Is there anything that can do? it's not much but i have put my effort on it since i played the game and i don't want my effort to be ruined

[spring grotto]

Unfortunately there isn't afaik. The best you could would be to possibly ask the user back for the Master role, sorry to say

[latent summit]

Thanks for ur answer anyway...

[clever belfry]

does the option to turn off the auto attack message in options work for anyone? I have it set to no and I still get the message

[latent summit]

I'll try to ask him

[alpine matrix]

Any fix for this?

[storm nebula]

i got the receipt and everything

i got the receipt email

[charred violet]

Hello I tried to purchase the 2400 gem pack with the regular bonus gem through the App store. There was a minor hiccup in that I had to sort out my billing info with Apple but the transaction went through on their end only for AL to tell me the payment failed yet Apple has taken their cut and still no Gems for me. UID 67461313 I have a copy of the receipt to share as well

[quaint juniper]

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[wooden nymph]

Emailed support team 12 hours ago and still waiting to receive my gems, am I the only one with this problem?

[sinful yoke]

they take anywhere from 0-5 business days to reply

its currently the weekend in china (where CS is located) so they will not respond for at least 2 days

[wooden nymph]

Oh okay, will it appear in my in game mail when it arrives or auto updates my gems?

[charred violet]

^

[sinful yoke]

unfortunately I cannot say, but I believe it is added instantly

[obsidian crystal]

when i try to buy the lucky bag in the shop, I get an error that says "System Error 19:Please Retry Later"

this has persisted after closing and reopening the game twice

what should i do?

nevermind, the problem apparently fixed itself

[neon hawk]

Excuse me. last night, i bought gems and suppp pack but until right now my gems and other item were still no deposited in my account. More than 12 hours still pt deposited. Plz help me

[strong ridge]

buy again and hope for the best 😂

[swift linden]

dumb question, bought the special pack, got a skin for a char I dont own

can exchange, or no?

wrong place to ask?

shes a event char

[sinful yoke]

you cannot unfortunately

[swift linden]

aww

thanks though

least I can afford the skin id like

just sorta 'bummed', that the word?

[dire nymph]

Anyone know a fix for this?

Just get stuck at a black screen when I try to launch the game.

[swift linden]

gib headpats 😛

thanks kawa, figured no harm asking, ya know

[topaz sky]

@neon hawk have u checked ur mail if it's not there u will have to mail them

[sinful yoke]

@dire nymph firstly try restarting your device

[hollow ridge]

Is My Game Bugged Or Enterprise Don't Have Any New Quotes For Her New Skin?

[carmine hedge]

hello staff, I bought Trade License 30 days through google play, but because it's error, I didnt get the stuff but I got charged already. What am I supposed to do?

[neon hawk]

@topaz sky i only received auto reply email like "You have reached the customer support center for Azur Lane EN. How may we help you? Please elaborate on your inquiry"

[sinful yoke]

they take 0-5 business days to reply

meaning they do not work weekends, the email they sent you is a bot message and confirmation they received your ticket

please contact customer support to get the trade license you’re missing @carmine hedge

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[carmine hedge]

@sinful yoke yeah im doing it right now. thanks a lot for the info

[quiet mural]

My coloring book pages are locked. It has been like this since yesterday.

[sinful yoke]

you are missing tiles

[bitter geode]

Are the check-in for the summer invitation complete? I usually get 1 check-in after playing the mini game but it's been days since I last got 1

[sinful yoke]

check your depot for the invitation

[bitter geode]

check your depot for the invitation
@sinful yoke if I already got Hood from anniversary does that mean I cannot get this?

I only see my hood letter from anniversary

[sinful yoke]

you can get it

it should be there

[bitter geode]

Ohh it's on the bottom. I found it thanks

[fluid canopy]

How to show custom ship name in dorm ?

Like this

[half path]

That's someone else visiting your dorm, not one of your own ships.

[fluid canopy]

Oh, ok thanks

[proper light]

Hi I have problem logging into the game. I had a new installation of nox player on my windows. my account is bind to twitter and yostar, with both methodes it says "login succesful", but then it starts the tutorial.

[half path]

Have you checked which server you're logging into? It defaults to Amagi on new installs.

[proper light]

ah forgot to check it... thx

[lament meteor]

I restarted game

But error saved

[carmine hedge]

If you manually add a ship then click "Recommend" does the error persist?

[brittle river]

I purchased the "Night Out" pack, the purchase went through on apple's end and the money has been charged, but I haven't received the pack or anything.

It's been around four hours

[thick magnet]

I remember leaving a comment on Little Illustrious a few hours back, but when I came back to it later it was removed. Did I trip a flag somewhere?

Or is it an instance where the game was idle too long and any comments made in that outdated gap of time are ignored by the server?

[spring grotto]

@brittle river if you haven't already, please do contact customer support and they will help you get your items

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[somber trellis]

does anyone know how i can unbind my deleted twitter account from AL? whenever i try to login it obviously gives me an error since my old login info is no longer valid and connecting to my new one gives me an error too

[elder vapor]

iirc you have to contact tech support to have them manually unbind the account

[somber trellis]

oof thanks

[fossil vector]

Getting this error when trying to level them up

[spring grotto]

It's an issue where your tech points are shown higher than they actually are. A restart should ideally fix it temporarily. But it's a known bug

[fossil vector]

No worries thank you for the quick reply tried restarting and didn't fix it but at least I know now that its being looked into

[spring grotto]

[main lance]

I keep encountering this error followed by the app locking up. Possible false positive? Last time it happened two days ago, I unbinded my account from twitter and yostar and rebinded under a new private email, so I doubt it is someone else logging in.

It allowed me to open development console while locked up, but would not let me close it.

App is fine after relaunch, but the error is a bit odd.

[elder vapor]

that message happens occasionally when your connection times out while reloading, in my experience

can usually just confirm and log back in

[main lance]

Ah, makes sense then.

Thanks for that info!

Really though, they need way better exception handling.

Error handling rather

[sinful yoke]

it is a correct error message

its just alarming and not entirely clear

[main lance]

Well, logging in on the same device, just new session should never trigger a general catch all new session error.

I get it, though annoying as it's a lazy implementation.

Anyways, thanks for the help.

[visual rapids]

I cant log in to my old acc, is it a known error?

[spring grotto]

Did you have it bound to FB, Twitter, or Yostar?

[visual rapids]

So I tried to create a new acc and then I cant bind it with my twitter because it is apparently connected to my old acc

@spring grotto yes to my twitter

[spring grotto]

Okay. You just need to log into your Twitter account from the title screen of the game (the options will be on the left hand side) and then choose the server that your account was previously on (such as Amagi, Washington, etc) as your account stays on the server taht it was created on. If you're not too sure which one it is, just try logging into all of them

[visual rapids]

alright gonna try it

@spring grotto it works thanks a lot

[spring grotto]

No problem at all

[sinful yoke]

unfortunately there is no way for us to help you instantly as much as we would like to

customer support does not work on weekends, so it may be a few before they respond

[torpid summit]

Hello

Anyone know if there is a problem with android 10?

I have the "network error" message several times before the game lets me log in

[lunar heart]

I just made a purchase of the Night out Lucky Bag through apple store and the purchase has gone through my bank account however I did not receive any of the ingame items

[spring grotto]

Did you check your in game mail?

[lunar heart]

Yes

I checked everyone, it said purchase failed however it still charged me money

Everywhere*

[spring grotto]

Got it. In that case, please do contact customer support and they'll get your items manually fixed for you

/techsupport

[pale pagoda]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for support

[lunar heart]

I understand the gems will be deposited in my account however do you know if the rest of the items will also be deposited such as the random ship skin, and the 2 special blueprints

[spring grotto]

You'll get the bag. The gems are in the bag, so it'll all be in one package

[lunar heart]

Oh okay, hopefully it gets resolved, would hate to have lost $30

[spring grotto]

No worries, they will get your items for you

Just be sure to give them anywhere between 1-4 business days or so (usually on the lower end). And they only work on weekdays so please do keep that in mind as well

[carmine hedge]

Can you please check my account? I’ve emailed countless times yet no one besides automessage seems to email me back. My Gems have yet to be given even though I have already been charged and it has been like this for 3 days now.

[vagrant crypt]

I've updated the game recently, however, it seems that the App won't load past the initial screen. The game always stops with a small white square in the top right corner, and crashes immediately after... I need some assistance with this.

[marsh frigate]

So I have Lil Renown as a full character (no more npc tag). but the game never puts her in the "suggested" lineup for commissions. I can put her there manually but it's almost like the game is still treating her like she's an NPC

[elder vapor]

is she above level 1? recommend never seems to use level 1 ships even if locked

[carmine hedge]

Hello i just want to ask
anyone running the game on a snap 675 and experience lag?
is it weird or the game was really that heavy

[sinful yoke]

<@&460646206851252224>

[dark leaf]

[sinful yoke]

[spring grotto]

What a fun person

[tranquil steppe]

Did I miss something

[paper owl]

Can I unbind my email to change it

?

Hello?

Hello How do I unbind my Email in my Account?

[spring grotto]

@paper owl You will need to contact customer support to get it changed if you mean for Yostar binding

/techsupport

[carmine hedge]

If you experience a specific technical issue, such as a bug not encountered by others; an issue with a purchase, or a loss of items, please contact us using our website https://yostar.helpshift.com/a/azur-lane/ or alternatively email us at [e-mail]

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while due to high load, so we ask you to be patient.

[spring grotto]

contact options for customer support

[paper owl]

Thank You very much for the Information

[spring grotto]

No problem

[trail gorge]

I know server transfers is not a thing right now but will it ever become a thing?

[half path]

It’s been suggested a lot in #game-feedback, but there’s no way to know if it’ll ever be implemented.

[trail gorge]

Thx 4 the response

[abstract depot]

Has anyone else Noticed that when you open the Manjuu Misadventures event page to get the SR Of your choice there's 8 Spots for tokens instead of 7?

[lunar heart]

So I filled out customer service report for my missing pack that I never got, however I filled out the wrong server, Do i need to resubmit the form?I got charged for the back through apple but again never received te items in game.

[frosty lintel]

I've been gettin' duplicate notifications from AL for a while now, should I repair my files or is it a known issue?

[sand barn]

i have reinstalled azure lane and after allowing the permission to access storage and the showing of the yostar logo it just showed me a black screen

[hazy pier]

Did you link the azur lane to SD card perhaps?

This also happened to me when i had corrupted files, but if you did reinstall game it is weird

I know my azur lane stopped working this way when i linked more than base file to SD card

[queen fable]

I know that happens when you instal game without obb files

so when you download apk and install it instead of xapk

[trim flare]

@vast quartz I saw that I had won in the crimson rerun event. It says that I had been contacted by email and items were sent in-game. I haven’t gotten either of those things. I am wondering if it takes time or what should I do.

[vast quartz]

@trim flare please dm @obtuse rover , he should be able to further help you

[trim flare]

@vast quartz Okay, thank you very much.

[chilly sky]

can I refundd something that I accidentally bought by gems?

[misty crow]

no

[chilly sky]

AAAAAAAAAAA SHIT ok

[carmine hedge]

Can I access my account with my UID?

[misty crow]

no you need a bind to twitter/fb/yostar

[carmine hedge]

Okay if I binded with FB I should be okay right since I just reset my phone

[misty crow]

yes, just rmb which server you're on and ensure your fb isn;t locked or anything

[carmine hedge]

So if I’m on the sandy server and I have my FB unlocked it should let me back in correct?

[misty crow]

yes

for reference

https://i.imgur.com/roy6tih.jpg

steps 4 and 5 to log in back

[neat jay]

Hello, my Twitter account is hacked and I want to remove it from my Azur Lane account. I contacted the support email but I haven't received a response.

[misty crow]

when did you contact them